El cliente no dejó un comentario.yolanda R.
Customer Reviews for U-Haul Moving & Storage of Elmwood Park
U-Haul Truck Share 24/7© Location
Elmwood Park, NJ 07407
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Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Place is very taken care of. Restrooms could be more taken care of. The huge rat traps freaked me out in the beginning but in the 2 months I was there I didn't see any new evidence.Eddie P. | Overall Experience
Slightly disappointed that fees aren't prorated, but the service was great. Will come back if need be.Pedro D. | Overall Experience
Employees a very courteous friendly and helpfulMercedes L. | First Impressions
El cliente no dejó un comentario.Sherrianne T. | First Impressions
Facility was extremely rat infested. We actually saw the rats running around . there was droppings all over my items. We had to throw out a lot .I will never use this facility again.Sheldon V. | Overall Experience
El cliente no dejó un comentario.Steven V. | First Impressions
I lost a lot of my properties and don't recommend to anyone to used your store.Ramon F. | Overall Experience
The unit flooded and the insurance was useless ans a ripoff.Thomas H. | Overall Experience
I couldn’t get to my storage when I needed because of some server failure and they had to register me allover again… there should be some second option how to get in when something like that happens… i needed something that night it was important and nobody was there to help me with that… even tho i called managers numbers placed on the door, nobody answered… that was bad experience… sorryVladimir jr V. | Overall Experience
Great serviceISHMAEL M. | Overall Experience
El cliente no dejó un comentario.Kassandra P. | Overall Experience
El cliente no dejó un comentario.Madeline B. | Online Move In
I really like the storage unit but I think it’s overrun by mice too much evidence all aroundEddie P. | First Impressions
El cliente no dejó un comentario.Angeles O. | First Impressions
El cliente no dejó un comentario.Nicole S. | Overall Experience
El cliente no dejó un comentario.Rafael C. | First Impressions
GraciasJennifer E. | Overall Experience
El cliente no dejó un comentario.ISHMAEL M. | First Impressions
El cliente no dejó un comentario.LEAH S.
Speaking with the uhaul company in general was great; they were very helpful and everything went smoothly. The issues we had were at the Elmwood location where our boxes were being stored after the move. One employee we talked to must have been new because he didn't know much of anything. He was very nice but made our experience frustrating. He first could not locate our boxes and kept telling us that he can't find our order. Then he accidentally cancelled our entire second move, so when we showed up to empty our uhaul boxes with our movers, there was a lot of confusion on where our boxes were and getting access to them. I think the location just needs to train the employees better or have them ask for help when needed. All in all, everything worked out so would use againNikitha Y.
El cliente no dejó un comentario.DEION E. | First Impressions
Awful experience. I want my money back. I will never use uhaul again or recommend to a friend. Customer service was atrocious, box was falling apart, and delivery were continuously delayed.Jeneca P.
El cliente no dejó un comentario.Thomas H. | First Impressions
This was the worst experience ever. The shipping container was falling apart. I took pictures and sent them to management. Then, then there was zero communication regarding the delivery followed by a 1-day delay in delivery. I will be writing poor reviews on multiple sites. Everything went wrong in this process.Jeneca P.
El cliente no dejó un comentario.DANIEL L. | First Impressions
El cliente no dejó un comentario.Chris D. | First Impressions
El cliente no dejó un comentario.Brian S.
Need a better access ability....you have to run from one code box to the next to try to gain accessWillie C. | First Impressions
El cliente no dejó un comentario.giezel d. | First Impressions
Is everything I was expectinggregory L. | First Impressions
The office staff was very helpful. Kimberly was great.Esra O. | First Impressions
El cliente no dejó un comentario.Leonardo M. | First Impressions
El cliente no dejó un comentario.Delores F. | First Impressions
El cliente no dejó un comentario.MARCIAR W. | First Impressions
Getting ahold of someone who could actually do their job was difficult the ENTIRE process. I wasn't charged for the box delivery until 3 days late, I had to call, and they already had my stuff and I had no contract. Additionally, nowhere on the website did it say the Ubox would be delivered ON A TRAILER, being pulled behind a box truck...the delivery person spent nearly 45 min trying to park the Ubox in my spot, and then it was difficult to use because it was raised, and overhung my spot. If the Ubox is going to be delivered on a trailer, that needs to be told to the customer because it changes the size of the footprint by several feet and raises the height for loading. There were issues charging my card for the transportation of the box from NJ to TX, I spent over 2 hours on the phone being told "they couldn't try to run my card again", even though the operator entered my information incorrectly. Then, 2 days later suddenly I had been charged (before I got to the hub 1 hour from my location). The location in McKinney Tx NEVER answers ANY of the THREE phone numbers I was given, and it kept rolling over to the national phone bank...which could not answer my questions, could not schedule delivery, could not fix my address etc. The scheduler in McKinney TX admitted to not only not understanding his job with the Ubox, but hating the process. The process is awful, so I don't blame him. The website is garbage for Ubox, with 4 or 5 different reservation numbers shown as "past" reservations...despite being applicable to my current Ubox. There was no way to access or update payment information online. There was no way to verify total cost online as TAX was not included or calculated and I ended up being charged more than expected...then when I called, the operator could not tell me whether there was tax for the shipping cost...that's something they should know because it would a couple hundred bucks. The ONLY good experience in a month of dealing with Ubox was with the delivery driver Inga from the McKinney location. She was on time, communicated well, and delivered the box WITH A FORKLIFT that made drop off and pick up a breeze. Overall, the system you have for Ubox is awful for both customers and employees. Every single person I talked to struggled with how it worked in "phases" and trying to get anything set up or fixed. This product is several years old now and you don't come close to competing with other companies such as Upack for professionalism, efficiency etc.Seana E.
El cliente no dejó un comentario.tatiana G.
They did not give us any furniture pads.Eleanor Q.
U-boxes were delayed in arriving, bit this was not the locations fault as they were receiving conflicting information from uhaul customer service.Jonathan P.
We had a pleasant experience with customer service. The young man was very helpful and gave us all options for the different sizes storage bins. He was very patient and answered all questions.Regina M. | First Impressions
After being an hour late with a window of 11-3, our driver arrived an hour late with 1 of my 2 boxs. I had my movers there waiting which I got through UHAUL and the driver had to go and get the other UBOX which took 2 hrs! My movers time expired and they left by the time the next box arrived. I was livid. The driver also drove over my flowers which I warned him of and it happened any way. Your customer service is unknowledgeable and will I never use your company again and I will never recommend you.jennifer T.
El cliente no dejó un comentario.WENDY R.
I was very happy with the service. Delivery, loading and pick-up were excellent. My box arrived with everything in tact and thanks to Coty for drop off and return pick up. I would highly recommend U-Haul. Thank you for your service.Stella C.
El cliente no dejó un comentario.Andrea L.
El cliente no dejó un comentario.Kevin C.
El cliente no dejó un comentario.michael D.
Ms. Felicia the store manager went Above and Beyond to provide me with Excellent customer service. She made sure I got what I needed and personally expedited everything. I have never experienced Excellent service like this one provided by Ms. Felicia and one of her employees as well!! I am very satisfied. ¡Gracias!Wendy M.
I dropped the truck on time and placed the key in a drop box and apparently nobody has access to the Dropbox except the manager who was on vaca for a week...so I had to wait a week to close out and then argue with them about when the truck was dropped ..even after speaking with them on a daily basis...crazyJames P.
El cliente no dejó un comentario.Kyeongheui K.
Initially I had a bad experience with the request and delivery of my boxes. It took 3 days to schedule and I did not receive my boxes until 9/15/2017 although I requested them to be delivered 9/12/2017. I was charged an extra storage charge for one of my boxes that required storage even though it was already paid. Chris Munoz was awesome resolving this issue for me and handled everything professionally. I wish the rest of the UHaul Staff was as helpful to me. Leo at the same location was excellent renting me a storage unit and answering my questions. THANK YOU. I would suggest you automate the UBox Service to allow customers to make requests and confirm scheduling. Your current method is very inefficient however, this has the potential to be a great service.Karl B.
El cliente no dejó un comentario.xixian Z.
Very rude people who don't care about the customer at all. Spent over 20 minutes ringing the buzzer and calling just trying to get inside. They then sent me to another location to get my car hooked up even though they promised I could do it there. Ended up attaching it incorrectly. Poor communication, extremely disorganized and unprofessional.Kat B.
El cliente no dejó un comentario.Jorge A.
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