Customer Reviews for U-Haul Moving & Storage of East Town

3,296 comentarios

4612 Rutledge Pike   Knoxville, TN 37914
(N Of I-40)

(865) 521-7182

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(865) 521-7182

4612 Rutledge Pike
Knoxville, TN 37914
(N Of I-40)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Jason R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stanley D. 
Clasificación:
5.0

Clean the entire cab. We left our house keys in one of the cup holders and it was not found when they cleaned the vehicle because that did not get cleaned and with covid they really should take more care. If they would have done their job they would have found our keys and contacted us which would have saved us a 3 hour round trip to retrieve them,

DON J. 
Clasificación:
5.0

The service from the rep and the overall location appearance was excellent. The vehicle was clean but drove terrible. This is the second time I've rented a vehicle from this location and both times the vehicle did not drive good on the interstate. I don't know if it had bad tire balance or needed an alignment but the steering wheel shook and was hard to keep straight in the lane. I rented U-Haul in the past and have had no issues.

WILLIAM S. 
Clasificación:
3.0

Service the vehicle better, the truck that I was given struggled to shift into first and second gear, braking at times would be neck jerking…. At 96000 miles. Glad that I was only going around town to pickup appliances. Would have returned it if Was a long trip.

ANNE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACOB S. 
Clasificación:
5.0

Great personal customer service, but not a fan of the self check-in on the phone that Uhaul has decided

MICHELLE B. 
Clasificación:
5.0

Nothing happy the way it is

STEPHEN M. 
Clasificación:
2.0

It took me 2 months to find our belongings, Wade who was manager at the time, had two guys come & steal our Uhaul truck while I was in the hospital recovering from a stroke, alot of our items were either stolen or broke. Wade was suppose to file the paperwork but, he refused, I have pics of the units condition when I finally found the location of our property. The price for the units per month is too expensive

RICHARD R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

BONNIE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

JASON R. 
Clasificación:
5.0

I had difficulty with the after hours drop off snd my phone which got very frustrating.

PAMELA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth J. 
Clasificación:
4.0

Everything went smooth, so I have no recommendation.

Antonio R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY F. 
Clasificación:
2.0

Travel 13 miles charged for 24 miles was going to be changed five dollars that couldn't be explained.

BILLY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHUCK M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

CAMERON D. 
Clasificación:
5.0

Special thanks to everyone at Storage of East Town. We had a slight glitch when we were moving in, but the guys got it taken care of quickly, plus we ended up with a more suitable unit. Really can't say enough good things. ¡Gracias de nuevo!

Suzanne B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Garrett T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GABRIELLE D. 
Clasificación:
5.0

Fantastic customer service.

ARTHUR K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey B. 
Clasificación:
3.0

The poor guy working was the only person I saw. He needed at least one more person, there was a like of 9 people and he was working on two computers to check everyone in, he was very nice though. My truck was in pretty bad condition, the door wouldn't close properly and the transmission on that truck is about to go.

Stephen J. 
Clasificación:
5.0

Nothing. Jason and his team were Awesome!

Gary B. 
Clasificación:
5.0

Amazing experience! Everyone we spoke with this week was wonderful! I had to extend the rental for a day and it was a breeze! General manager was incredibly nice and went above and beyond to make our experience an amazing one! We will be recommending this store for anyone we know needing a uhaul!

BRITTANY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DUANE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brad L. 
Clasificación:
5.0

excellent customer support

Karrie R. 
Clasificación:
5.0

Was very nice, fast ,and efficient

WILLIAM Y. 
Clasificación:
5.0

Everyone was very helpful and professional so far.

ADAM T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael J. 
Clasificación:
3.0

El cliente no dejó un comentario.

PATRICIA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

HILLARY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SONDRA H. 
Clasificación:
5.0

Nothing smooth and eaxy

SONJA S. 
Clasificación:
5.0

Jason went above and beyond when there was a delay in getting all the parts in.

Ben K. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANNY K. 
Clasificación:
5.0

Employee went far out of his way to be helpfull and solve problems and get things done quick and efficient

Greg J. 
Clasificación:
5.0

I saw nothing that needed improvement but store was well C stocked and stafffwere very friendly. I certainly would recommend this store again and would use them again myself too.

Pat R. 
Clasificación:
1.0

Horrible

Jeremy E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shandra P. 
Clasificación:
5.0

I have rented from this location several times. They always provide great customer service. I would highly recommend renting from this location.

Rhonda W. 
Clasificación:
5.0

Staff really went above and beyond to help get us the trailer we needed. They were very friendly and knowledgeable about every aspect of the business and work extremely well together to fix anything.

ROBERT W. 
Clasificación:
5.0

Confirmations of equipment reserved should be checked before a reservation is made.

Frank R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah C. 
Clasificación:
5.0

My husband and I were very impressed when we walked in and were greeted by Jason, who knew us by name even though we have never been in that U-Haul before. Nancy and Jason were very helpful and no matter what question we had they had a solution , we were moving from our U-Box To a storage unit on the third floor. So a few things were a challange, but not with Mancy and Jason. The building and outside are was very clean and organized all of these things helped to put our minds at ease that our household items would be safe and secure while we looked for a new home in Tennessee. A BIG THANK YOU again to Nancy and Jason for ALL Your help. Shaun & Kim Bromley

Kim B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn B. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL S. 
Clasificación:
5.0

The operator of this location was outstanding in his help and support hooking up the car tow dolly to my RV. Also, on the other end, I had to turn the dolly in early because the RV broke down.

JOHN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric R. 
Clasificación:
3.0

If someone is dropping off after hours a brief explanation of how to do it would be nice. I dropped my keys in the slot before I realized that I needed to take pictures of the dash showing mileage and that the gas was full.

CHRISTINE A. 
Clasificación:
5.0

The staff were amazing. Beyond amazing. Friendly, helpful and personal. I wish every business performed the same way as these day1q huh

MARK S. 
Clasificación:
5.0

El cliente no dejó un comentario.

jerry G. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENTON F. 
Clasificación:
5.0

The guy that received our truck and equipment was super nice and polite. I definitely will recommend this location!!

James C. 
Clasificación:
4.0

El cliente no dejó un comentario.

June A.  |  First Impressions 
Clasificación:
5.0

Good customer service

KEVIN E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CATHEY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

THERESA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHELLY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Leslye H. 
Clasificación:
4.0

,no problems

Floyd T. 
Clasificación:
5.0

El cliente no dejó un comentario.

chiquita h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

henriana V. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GENE S. 
Clasificación:
5.0

Quick check in and return. Good value.

ROGER M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy N. 
Clasificación:
5.0

The representatives were very attentive. They maintain solid communication and will make sure they get you what you need and on the road ready to go.

ANASTASIA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

REBECCA B. 
Clasificación:
5.0

Staff were great. Had the truck pulled up front and a/c on. Nice!

BRIAN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

James W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marlo Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL M. 
Clasificación:
5.0

N/C

LAKEYSHA G. 
Clasificación:
3.0

Tell the manger to have a friendky attitude. He was very rude and not customer friendly.where the hell you get this creep? He acted like i was a bother for comming in the door.if he is there next tine ,i will go elsewhere .what a pos

Ronald S. 
Clasificación:
5.0

The whole crew was great, thank you so much!

Ryan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNY R.  |  Overall Experience 
Clasificación:
5.0

Friendly and attentive staff

KEVIN E. 
Clasificación:
5.0

El cliente no dejó un comentario.

TONY RUSSELL G. 
Clasificación:
5.0

Not the truck I reserved

WILLIAM S. 
Clasificación:
5.0

N/a

LEAHA T. 
Clasificación:
5.0

The online business model of allowing more trucks to be reserved than are available is ridiculous. Luckily I was sent to another location that had one, however the extra mileage cost me about $20 extra.

ROBERT Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

IESHA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eva Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

LOUIS M. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM H. 
Clasificación:
5.0

The GM at this facility gave me hands down the best customer service experience I have ever received. He made moving to Knoxville one filled with hospitality and ease when it could have very easily been challenging. I am so appreciative of this experience. Thanks so much for all of your support!

Robert L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID K. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMARA V. 
Clasificación:
5.0

El cliente no dejó un comentario.

ESTHER M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAYDON W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marc J. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK U. 
Clasificación:
4.0

El cliente no dejó un comentario.

Barry K. 
Clasificación:
3.0

El cliente no dejó un comentario.

KIMBERLYLYNNE B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Trevor M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terri M. 
Clasificación:
4.0

Check tires I had tire tread come off of ur dual axle car hauler . Coming back on a Sunday. No u haul was open . Nobody to fix tire very disappointed. U can get sued for this kind of Irresponsibility. Never again will I use u haul .

RONALD T. 
Clasificación:
4.0

Employees were super nice and did a great job. My only complaint is about the 26' truck. When driving on certain sections of road it shook violently. It is really unsafe. There may be something wrong with the truck or the design is defective, ie: stiff suspension and long wheel base creates an unfavorable oscillation

DAVID MICHAEL P. 
Clasificación:
3.0

I called numerous times to try to talk directly to someone about the rental. I needed to return to another state, the website did not allow me to change it. Every time I called the wait time was in excess of 50 minutes....

SHAWN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILEAM P. 
Clasificación:
2.0

El cliente no dejó un comentario.

edward C. 
Clasificación:
5.0

The staff at this location have always been so extremely helpful & friendly! I had my stuff stored there for a year, while I was living out of state. I've not seen any signs of bugs or rats in or on my belongings. They made the truck-rental/closing my storage unit super easy! I would definitely recommend them!

Kelly M.  |  Overall Experience 
Clasificación:
3.0

Everything was good except the facility with the storage units could be a little more cleaned out send the storage unit I received had mouse feces and dead bugs in it. I saw a lot of bugs they were dead and stuff like that all over the floor through the storage unit facility hallways etc. but other than that everything else was nice

Jodanna K.  |  First Impressions 
Clasificación:
5.0

I've had experience with self storage facilities. While this one is a bit more expensive than the others, I feel the cost is justified. This facility is by far the nicest self storage I've ever used.

James F.  |  First Impressions 
Clasificación:
5.0

The team at the East Town U-Haul location are great! They provided excellent customer service, provided help above and beyond, and attentive to the needs of the customer. ¡Gracias!

Donna W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

loretta f.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL S.  |  First Impressions 
Clasificación:
5.0

Excellent customer service.

Martin H.  |  Overall Experience 
Clasificación:
5.0

Very accommodating and flexible for our long move.

Linda A.  |  Overall Experience 
Clasificación:
5.0

Nancy was very helpful to whatever info I need and helping with my storage rental and very understanding she has great costumer service skill and will be returning back to this location for future rental if nessasery

anna q.  |  First Impressions 
Clasificación:
5.0

U-haul will from now on be the only company I use for moving vehicles and storage facilities! Highly recommend!

LEE M.  |  Overall Experience 
Clasificación:
5.0

The process was easy and hassle free.

MARIBEL P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Morgen C.  |  First Impressions 
Clasificación:
5.0

Everyone that works at East Town storage were helpful and super friendly. Thank you all.

Todd M.  |  Overall Experience 
Clasificación:
4.0

Great facility, Jason especially a great employee as was Chuck, the last truck I rented though was filthy outside and they had to clean the cab as a previous renter had smoked and there was a lot of ash and terrible smell. Most of the exterior damage had nothing been noted and the app frozen causing me to have to take a ton of photos, also my trip scheduled was approx 120 miles from facility to home and to drop off and I was only given 100 miles.

chris h.  |  Overall Experience 
Clasificación:
3.0

The bad part was the rat droppings all over my furniture

Cheri W.  |  Overall Experience 
Clasificación:
5.0

Jason is the best

Elizabeth M.  |  First Impressions 
Clasificación:
5.0

Smooth transition

Martin H.  |  First Impressions 
Clasificación:
5.0

General Manager is great to work with!

Kelly L.  |  First Impressions 
Clasificación:
5.0

The guy running the place was really helpful and responsive. Always helped me out when needed. I'd suggest replacing that really dangerous elevator and re-marking the exit door upstairs that read "Emergency Only" so people would easily know it was okay to use that door during working hours.

Dwayne M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Shannon B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

whitney w.  |  First Impressions 
Clasificación:
3.0

Staff member who helped us very informative with everything

Eddie B.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Eleanor L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

William S.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

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  • Ícono de remolque
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  • Ícono de autoalmacenamiento
    Autoalmacenamiento

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  • Ícono de contenedor U-Box
    Contenedores U-Box®

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  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

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  • Ícono de propano
    Propano

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