El cliente no dejó un comentario.Kevin M.
Customer Reviews for U-Haul Moving & Storage of East Rutherford
East Rutherford, NJ 07073
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 7 a. m. - 6 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Deana was very nice to deal with. Very knowledgeable of your products and company.Cliff S.
El cliente no dejó un comentario.Zhidong L.
El cliente no dejó un comentario.NERYJUANA E.
El cliente no dejó un comentario.Katerina B.
El cliente no dejó un comentario.STEWART I.
I ordered a special box through the website. I was not told that it was not available when I arrived. I had to ask for a credit. I should have been emailed.Marjorie S.
I didn't even have to go inside! The guy just told me where to pull up & took care of everything.Pauline A.
El cliente no dejó un comentario.Pratik T.
El cliente no dejó un comentario.Eric W.
El cliente no dejó un comentario.LYNZI K.
El cliente no dejó un comentario.JULIOC M.
Best U-Haul place I've ever been in.Thomas S.
El cliente no dejó un comentario.Carlos B.
El cliente no dejó un comentario.Brian R.
El cliente no dejó un comentario.Jason N.
Correct the UHaul website Motorcycle trailer dimensions. Fix the back right rear gate locking pin so it works.Craig R.
El cliente no dejó un comentario.Gilbert P.
El cliente no dejó un comentario.Robert F.
They have every size truck you would need with all the moving supplies you would need. The rental experience was so easy and fast.Dante H.
El cliente no dejó un comentario.James G.
El cliente no dejó un comentario.PIETRO C.
Truck was very old and slow we didn't even get to use the truck waste of moneyjoseph D.
El cliente no dejó un comentario.Omar C.
Very clean & nice prople work thereTORREY H.
The truck had a strong cigar smell but well maintened and clean. The service for rent it was Excellent. No doubt to contract the services again at East Rutherford. Special thanks to the Center General Manager: Yugeily Encarnacion for the GREAT CUSTOMER SERVICE!Carlos L.
The attention at East Rutherford location was more than EXCELLENT. My apreciation to Yugeily Encarnacion who dealed with me and gave me very good service. The storage units are very clean and well maintened. Very glad for the EXCEPTIONAL customer service!Carlos L.
Everyone at this location is fantastic!Yvonne H.
El cliente no dejó un comentario.Steven C.
El cliente no dejó un comentario.JULIOC M.
El cliente no dejó un comentario.Teresa P.
Really nothing to improve. Picking up the truck took all of about 10 minutes (I had reserved the truck on line the day before, which I suggest you do) and the drop off about 2 minutes. The representative was courteous. Great experience.Richard I.
El cliente no dejó un comentario.Sachin S.
Great operation location. Thanks Isiah!!John D.
El cliente no dejó un comentario.William F.
To improve the next customers experience in this location make sure you advertise it as a Professional and friendly Service U-haul Center. The reception and attention rendered were excellent. General Manager and staff were very helpful during my moving process. Gracias.JAIME C.
The vehicle was never checked out how did shoes with the transmission and the engine light kept on coming on while I was driving it. Not a good location to pick up a vehicle after that if the experience I had. Left a message from one of the managers to call me back but never did. Looking for some kind of a discount because of the experience I had which was certainly not acceptable.ALFRED R.
Excellent associates at this location!Thomas S.
El cliente no dejó un comentario.ROSA M.
El cliente no dejó un comentario.terry W.
Deana was outstading she went well over and above to accomadate my request..Bill L.
Knowledgeable and excellent staff to assist. Great experience!Thomas S.
El cliente no dejó un comentario.rick K.
Quick & easy pick up. Pleasant and expeditious staff. Super simple and seamless return. Will definitely use them again!!!THOMAS C.
El cliente no dejó un comentario.David R.
retrain or replace the rude Front Desk attendant.Richard C.
El cliente no dejó un comentario.Abrar K.
El cliente no dejó un comentario.Jacqueline M.
One of the pins on the trailer latch did not line up and I could not secure the pin.Matthew M.
Had to double check....dolly was added and was not inside the rental. Good thing I check before I left the Uhaul rental place.Diana V.
El cliente no dejó un comentario.Luchi S.
El cliente no dejó un comentario.Michael H.
El cliente no dejó un comentario.Thomas B.
El cliente no dejó un comentario.miguel P.
I was given a window and based on that window, hired movers whom I paid by the hour to empty the boxes. The boxes were then over 2 hours late past the window costing me money for movers who had nothing to do for 2 hours. I had been told the driver was 35 mins away at 1 pm and he did not arrive until 4:10pm. I called customer service to find out an eta and I requested a refund of the delivery fee as this was the second time delivery was over 2 hrs late with my order. They stated someone would call me back and they never did. I will not use this company again.Stacey D.
truck was clean but it was a beast to drive down the highway and try to keep straightPaul C.
El cliente no dejó un comentario.Richard B.
El cliente no dejó un comentario.Edwin L.
Great people and great placeJames G.
Left over ware bottle was sitting in the vehicle and the condition of the rental vehicle was not a good condition, excessive noise from engine room. but I an satisfied with the service because of the rep. at the store. she was very friendly and helpful from the beginning to the end.Geunsoo P.
God bless youwael k. | Overall Experience
The location and truck were perfectly fine, however the billing practice is questionable. I was originally asked how long I would need the truck for, and provided my best estimate, however I did take longer to return but less than 24 hours. When booking the truck, the cost was the same for 5 hours as it was for 23 hours so I entered the return time as my best estimate. Upon returning, I was charged for an extra day even though it was within a 24 hour window. I don't understand why I would ever choose rental window less than 23 hours if the cost to me will be the same and risk being charged an extra day. Very deceiving billing practice.Alex E.
El cliente no dejó un comentario.Sandra S.
God bless youwael K.
Excellent customer serviceJuan G.
Estoy muy agradecida y satisfecha con la atencion y la amabilidad con la que fui tratada por el personal administrativo Durante mi estanciaAmparo S. | Overall Experience
Deena was so helpful easing my stress and deserves a bonus!joann l. | Overall Experience
When I wanted to return the truck on the same day I couldn't. The app was malfunctioning (I was told the next day by one of the employees that worked there) so had to keep the keys overnight. The bill was ridiculous. How do you advertise $29 per day, I get an estimate of $79 and some how my bill comes out to $200??? I would never recommend this place to anyone. The workers were awesome, but the way you guys bill people makes no sense.Tyshawn W.
El cliente no dejó un comentario.guillermo D.
El cliente no dejó un comentario.Norman T.
El cliente no dejó un comentario.Linda S.
They're very custom friendly!!!mike B.
El cliente no dejó un comentario.Robert H.
My whole experience was great!! The woman behind the counter (whose name I cannot recall) was extremely pleasant and responsive to my needs the 3+ times I c.ame into the office. She kept her cool when an irritated customer gave her a bit of an attitude. The facility in general was very clean and it was nice to unload the truck in a warm temperature. The only drawback was that there were no 10 x 15 storage units available although I reserved one online but that is not the fault of anyone at U-haul. I recognize that some time the availability isn't real time on the website. I would absolutely recommend this location to anyone!!CHRIS M. | First Impressions
Very efficientVincent D.
El cliente no dejó un comentario.Jonathan I.
El cliente no dejó un comentario.Mark W.
No commentsCarlos L. | First Impressions
El cliente no dejó un comentario.JESSIMAR S.
Very well run and organized. The girl in the office was awesome! Sorry I can't remember her name. Multiple drive up bays is great.Sondra M. | Online Move In
El cliente no dejó un comentario.SMYRNA W. | Overall Experience
El cliente no dejó un comentario.edison P.
Quick and easy processMANUEL I.
El cliente no dejó un comentario.Thomas E.
El cliente no dejó un comentario.Stacey H.
El cliente no dejó un comentario.francis O.
El cliente no dejó un comentario.Christine P. | Overall Experience
El cliente no dejó un comentario.angel P.
El cliente no dejó un comentario.Antoinette B.
El cliente no dejó un comentario.Gregory F.
For starters, the staff is awesome! I was doing a quick pick up a truck to get some furniture and put it storage. I had a short amount of time to get the truck and when I say was accommodated!! I wish I remembered the lady's name that worked the evening of March 3, 2022 because she was soooo nice and helpful. She got me in the truck withing 5 minutes! I did my pick up and was back within an hour. She sent me straight to my storage unit and we got everything in there. It took a little longer so we ended up finishing a few minimal after closing. I returned the truck and she was kind enough to come and make sure I understand the return procedure. The lock on the unit didn't work. She assured me that she would take care of the next day. I was a little nervous so we stayed the night in the area and came back the next morning to make sure everything was done. She hadn't arrived at work yet but the lady that was there was just as nice and helpful. She finished my return AND gave us the new lock for our unit. I appreciate them sooo much!!Antoinette B. | First Impressions
El cliente no dejó un comentario.LAWRENCE CHARLES D. | First Impressions
El cliente no dejó un comentario.CHRISTOPH B.
Easy drop off. Park under a canopy and wait for the attendant to come out.SEAN RANDALL S.
El cliente no dejó un comentario.LUIS T.
Very friendly and professionalDANIEL G.
Excellent service, very professional and friendly. GraciasMIGUEL A.
You guys are amazingOUSSAMA E.
El cliente no dejó un comentario.ANDREA P.
El cliente no dejó un comentario.RONALD L.
she was nice !!NAWANG P.
El cliente no dejó un comentario.Richard A. | First Impressions
Fast and excellent serviceBESNIK T.
Simple, easy online reservation, good follow-up by local pickup location.DAVID D.
Rental truck was available, clean and pick up and return was on time... service rep was professional and helpful.Sally L.
I got stopped by the police because of the trailer, according with the police the license plate on the trailer has been spired since 2017, you should be ashamed uhaul, be a little bit more responsible, (besides that it was ok.)Kleber G.
The truck i had kept getting stuck in 2nd and 3rd gear and i could not go over 15-20mph. it was the worst. i would like someone to give me a call to talk about it. i am very upset.Jared P.
El cliente no dejó un comentario.KASPER Z. | Overall Experience
El cliente no dejó un comentario.John D. | Overall Experience
El cliente no dejó un comentario.JOHN F. | First Impressions
The women at the counter were extremely helpful and friendly! Great customer service.sharon b. | Overall Experience
Staff is polite and helpful. Always been able to answer any questions. Storage units are clean and maintained. Will be going here for any additional storage needs.THOMAS P. | Overall Experience
Dina was great to us and very accommodatingDAVID C. | Overall Experience
El cliente no dejó un comentario.Norma P. | Overall Experience
The unit was surrendered a week before Christmas 2021 and the keys were handed to agent Isiah, not in January 10, 2022Adam D. | Overall Experience
El cliente no dejó un comentario.DAVID C. | First Impressions
The CS agent was great! One problem to note. When I tried to leave the facility the door wouldn't automatically open. I had to manually push the open button. That's not a huge deal. BUT the small door on the side of the building that is supposed to allow single person access did not work. The attendant said it was often not working and management had been notified several times to fix it. But it was still not fixed. That means the attendant had to leave his desk many times during the day to help folks. It would not be good if I was trying to get into my unit at night an the door did not work. Suggest management should get it fixed. Also, an outside large vehicle door has been broken for weeks. It still has not been attended to by management. I'm paying $125/mo for a facility that is not in full working order. :/Daena B. | First Impressions
El cliente no dejó un comentario.Edwin D. | Online Move In
Amazing customer service!erica s. | First Impressions
El cliente no dejó un comentario.Jeffery H. | Overall Experience
Have always received polite, courteous service from all U-Haul employees at the East Rutherford, NJ facility.MARGARET C. | Overall Experience
El cliente no dejó un comentario.Donald J. | First Impressions
El cliente no dejó un comentario.Errol I. | Overall Experience
Isaiah and Yugeliy were extremely helpful and polite.Joslyn M. | First Impressions
El cliente no dejó un comentario.Jarmila K. | Overall Experience
No frame of reference.DONNA S. | First Impressions
Very well maintained.AMR F. | Overall Experience
El cliente no dejó un comentario.DENISE H. | First Impressions
Great customer service! Convenient and easy to deal with! Staff is great!Deniel Anthony C. | Overall Experience
Amazing deal! I rented a uhaul and got one month free storage in a 10x10 room. Cant beat that!!!John O. | Overall Experience
El cliente no dejó un comentario.LAURA L. | Overall Experience
The employees working at the location were amazingly helpful. knowledgeable and friendly. As were the women I spoke to on the phone when making my reservations. The facility was spotlessly clean and so was the van we rented.sharon b. | First Impressions
Honestly, this was the best experience I have had with a storage unit. Clean, convenient, and people were friendly there. The only thing that could have been more convenient for me was two times that I also needed a cargo van but they were all booked at the East Rutherford location. Not the end of the world by any means, but it would have been better. Just sayin'.Charles K. | Overall Experience
El cliente no dejó un comentario.bianca m. | Overall Experience
El cliente no dejó un comentario.Lisa D. | Overall Experience
El cliente no dejó un comentario.Richard C. | Overall Experience
General manager in East Rutherford was amazing!!John O. | First Impressions
Everything with this facility was great. The staff was and is the best. I would love to always rent from this facility. I will recommend this facility to everyone I know. I can't wait to use this facility again. Thanks for everything ..... DR.DAVID R. | Overall Experience
Love you guys. And your place is the BESTKira S. | First Impressions
They are very very nice and kind and professional staff and very clean facilityAHMAD A. | Overall Experience
There was a flood in my unit and no one called me to inform me of it and some of my property was destroyed by water.Tamiko G. | Overall Experience
El cliente no dejó un comentario.Ruth O. | First Impressions
El cliente no dejó un comentario.Katie S. | Overall Experience
El cliente no dejó un comentario.Cecilia A. | Overall Experience
The online rental process somehow rented me a room that didn't exist. I got this sorted out quickly enough with the office. The message I got after completing the rental didn't clearly explain that there were multiple buildings on the site (they appear to be connected from the outside) and my unit was only accessible from certain entrances. As a result, I spent even more time trying to find the non-existent unit. Anyway, the office was helpful in getting everything sorted out.Andrew A. | Online Move In
El cliente no dejó un comentario.Katie S. | First Impressions
The hallways to your storage area is very ruff. So, that makes it noise and things can fall off the cars.DAVID R. | First Impressions
El cliente no dejó un comentario.Lorraine P. | Overall Experience
El cliente no dejó un comentario.lada l. | Overall Experience
One big door was broken and it was not fixed. So, we could not use the loading port and we should move a longer span to the moving truck on the street. In addition, I had to pay $38's late fee for just 2 days late payment. I requested the waiver of the late fee several times but the manager rejected. And, it took long long time to talk to customer services. Finally, they charged for a whole month even if we moved out on the middle of the month day. The staffs were friendly except the manager.Eui H. | Overall Experience
El cliente no dejó un comentario.patrick r. | First Impressions
Great personalized service when I needed it mostJonathan L. | First Impressions
El cliente no dejó un comentario.Tariq K. | Overall Experience
El cliente no dejó un comentario.Charles I. | First Impressions
El cliente no dejó un comentario.Jenna C. | First Impressions
El cliente no dejó un comentario.AHMAD A. | First Impressions
Las personas que atienden en 20 Poplar St., no fueron nada amables y sentí que me atendieron por obligación. Inicialmente me asignaron una unidad de almacenamiento que estaba ocupada. Muy poco control en la organización. La locación siendo muy grande está pobremente señalizada.Carlos L. | First Impressions
El cliente no dejó un comentario.Eddie S. | Overall Experience
Facility is well maintained and easy to access. Security could be improved though. The doors for loading open automatically even though they are occupied inside. We were moving in and group of movers came and asked to move our car as if it was their right to use. They were rude to my wife and I had to decide not to argue as they were bullying and take my car out. They dont see the red light indicator, it should simply not allow them to come in if its occupied. Also the door inside has check in swipe machine but its always open every time I have been there and feel like anyone without a card can go in easily as the garage doors open without any access card.ARCHIT P. | First Impressions
I rented a truck for my move and they offered one month free storage space of any size. Got a 10 x 20 for a month FREE! It came in handy as my new place wasnt ready foenthe move. The facilty was close by and convenient for me so It worked out really well. I needed one extra day to move and the manager okayed it.DAVID Y. | Overall Experience
El cliente no dejó un comentario.daniel m. | Overall Experience
The staff at the U-Haul location were exceedingly helpful and up front about benefits and pricing and providing an excellent and seamless experience. I would recommend their servicesFrank P. | First Impressions
Everything went great. The Manager helped me and he made the experience a good one Overall a great experienceRichard S. | First Impressions
U-Haul employee named Carlos was extremely helpful, professional, and thorough.JEFFREY M. | First Impressions
Carlos Canaan and his staff were very helpful in working out storage rooms to meet our needs.Lyndhurst B. | First Impressions
The gentleman at the desk is very kind and we'll prepared to serve customer.Eui H. | First Impressions
Carlos, the manager onsite was fantastic. As he wasn't busy when I came by for the 2nd time, he helped show me where to punch my unlock code, suggested a closer unit than where the online system placed me, and even brought over a lock to my unit.Yuk Ling L. | Online Move In
Working with you always always been a pleasure no issues thank youed m. | First Impressions
Clean facility. Professional staffMark G. | Overall Experience
El cliente no dejó un comentario.Tamiko G. | First Impressions
I chose this location even though I had to drive a greater distance because fo the staff and how well they maintain this space. I had two accounts, one for my business storage needs and another one for personal. Each time I needed something Carlos was very responsive and helpful. The rest of the staff was amazing as well. I recommend this Uhaul location to friends, family, and colleagues.Eve H. | Overall Experience
Get goodsharon c. | First Impressions
El cliente no dejó un comentario.daniel m. | First Impressions
El cliente no dejó un comentario.namita c. | First Impressions
El cliente no dejó un comentario.Andreana S. | Overall Experience
I appreciated the uhaul teams recommendation as they made the experience truly great !Khurram M. | Overall Experience
El cliente no dejó un comentario.CHRISTOPH C. | Overall Experience
Great customer service from staff. Very friendly and very helpful.Joshua G. | Overall Experience
Great service. Safe secure and neat.Prajna K. | Overall Experience
El cliente no dejó un comentario.Richard M. | First Impressions
El cliente no dejó un comentario.Donald M. | Overall Experience
Excelente el trato del manager. Carlos. Canaan y de Yuly. super. ProfesionalesCARLOS A. | First Impressions
El cliente no dejó un comentario.CHRISTOPH C. | First Impressions
El cliente no dejó un comentario.Ashley S. | Overall Experience
First off, the staff WAS friendly. Helpful, absolutely not. And the blame goes to the manager of course, Carlos Canaan. I planned to move all my storage items to U-Haul from my other locations for many reasons, but had to move out due to something simple. They could not correct the alarm from going off every time I opened my unit. I did everything correctly and reported this issue multiple times (8 or more). I was going to move to another unit until I realized if I have the same issue I just busted my butt moving my stuff for no reason. Therefore I just moved out. Yes the staff silenced the alarm each and every time I opened my unit up, but I could not go to load or unload during off office hours.Richard F. | Overall Experience
El cliente no dejó un comentario.Joshua K. | Online Move In
Such a nice and easy experience. Carlos was extremely helpful and pleasant.Crystal P. | First Impressions
He knows his job and very helpfulJuan H. | First Impressions
I prefer 24 hour access as I work the night shift and on my days off I stay on that schedule.Richard F. | First Impressions
Really clean and clean bathrooms and great service from the staff.Evell W. | First Impressions
I feel so comfortable going to this location as I feel very close sevto the staff specially Carlos the manager . He makes me feel like a brother or my young sonAHMAD A. | Overall Experience
Very clean facility and friendly staff, cannot go wrong with it.Charles R. | Overall Experience
Muy bueno en todoMASSIEL M. | First Impressions
El cliente no dejó un comentario.felice P. | First Impressions
El cliente no dejó un comentario.SMYRNA W. | First Impressions
El cliente no dejó un comentario.Bahadir A. | Online Move In
El cliente no dejó un comentario.Alfred C. | Overall Experience
Alex seemed to have an attitude both on the phone and in person. Left is on hold and forgot about us, has an attitude every time you would ask him a question. That was a big turn off. Carlos and the woman that worked there went above and beyond and they were always courteousDOUGLAS M. | Overall Experience
El cliente no dejó un comentario.Bryan S. | First Impressions
El cliente no dejó un comentario.Vivekkuma S. | Overall Experience
El cliente no dejó un comentario.elana C. | First Impressions
Carlos was kind, professional and helpful with questions, changes to my original order. Facility was clean, well maintained, and secure. Would recommend to others.Austin M. | First Impressions
El cliente no dejó un comentario.Alexander M. | First Impressions
El cliente no dejó un comentario.Andres M. | First Impressions
El cliente no dejó un comentario.gary c. | Overall Experience
Overall, very organized and easy day of move-in. Some miscommunications led to some time of waiting until I could get into my storage unit but everything went smoothly after that.Alexandria G. | First Impressions
Very pleased with the whole experience....Truck rental and storage unit start up. Sincerely, Richard StrahleRICHARD S. | First Impressions
I never give a negative comment on anything but, I had my furniture in this facility from Nov 2019 until June 2020 and always paid on time. When I cleaned out my unit, I left a muffler (2ft long) a radio and 1/4 pie table in the Green area and I was told that i was gonna be charged for disposal...like really... Not a happy customer.Enrique G. | Overall Experience
El cliente no dejó un comentario.rebecca l. | Overall Experience
The staff at U-Haul Moving & Storage of East Rutherford did a great job of keeping it real.Marcus B. | Overall Experience
The manager Carlos is so professional and helped me so much. He goes above and beyond for the customer that's why I use that Uhaul facility. I have had bad experiences with other managers in the Newark location and since then I only use the East Rutherford location where.Carlos always helps me.CINDY E. | Overall Experience
Carlos went above and beyond with helping me select the exact size of storage. His kindness is greatly appreciated.Elizabeth R. | First Impressions
People are courteous and helpful. The facility was cleanyoh m. | Overall Experience
The guys at Poplar we're great! Carlos is a good man.Charles J G. | Overall Experience
Very clean and invitingEnrique G. | First Impressions
I rented a truck twice in the last 3 months and a small storage unit. Service was great and good price.Mark B. | Overall Experience
Excelente general managerFrancisco G. | First Impressions
They have the best customer service I’ve seen in yearsGeuyle L. | Overall Experience
All went fine. ThanksMark B. | First Impressions
Easy access, helpful staff very cleanMaria L. | Overall Experience
The workers were very professional I would recommend this place to my friends and family good job well doneHenerietta B. | First Impressions
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