Customer Reviews for U-Haul Moving & Storage of East Pasadena

217 reviews

3559 E Colorado Bl   Pasadena, CA 91107
(Colorado Blvd & Sycamore Ave Office located on Sycamore Ave)

(626) 795-2102

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(626) 795-2102

3559 E Colorado Bl
Pasadena, CA 91107
(Colorado Blvd & Sycamore Ave Office located on Sycamore Ave)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Rhonda J.  |  First Impressions 
Rating:
5.0

in Spanish speak english

Betty A.  |  Overall Experience 
Rating:
5.0

Julie was especially helpful! Thank you, Julie!

Diana s.  |  First Impressions 
Rating:
5.0

This is a very nice and professional environment. I'll definitely have to use only uhaul storage in future. Thank you

Ikem C.  |  Overall Experience 
Rating:
5.0

Julie you have always been wonderful, efficient and promptly helped us when we needed it! Thank you for the safe and secure high quality space and service!

STEPHANIE R.  |  Overall Experience 
Rating:
5.0

The team was great! U-Haul actually makes the moving experience enjoyable. Thank you for all your help.

Ezekiel M.  |  Overall Experience 
Rating:
5.0

I looked and had no luck with other facilities and this just fell into my lap. I'm so impressed with the knowledge of the staff staff and the cleanliness building. Easy access in all areas with key card - no codes to punch in. Over all I would recommend this property to anyone looking for a place to stash their stuff.

Beth B.  |  Online Move In 
Rating:
5.0

Very nice people at this location

Virginia V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MELISSA C.  |  Online Move In 
Rating:
5.0

I don't like the policy that says you paid for the month, but you moved out mid-month and there are no per dorm calculations. I just paid 08/23 and moved out 08/29. I don't see how you can justify billing for an entire month simply based on policy and paperwork. Everything else was great, but this leaves a sour taste in my mouth. Hoping someone will look into doing something about this. I would like my 6 days of usage to be taken out of a refund of my last month payment. This would be the better way to conduct business. The more honorable way!

Rich R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Girlie D.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Eon W.  |  Online Move In 
Rating:
5.0

It's been a beautiful experience. Very paitient and friendly safe. Especially Julie. She's been a great help helping us with our first space and getting a larger one Thank you

Ikem C.  |  First Impressions 
Rating:
3.0

Hard to find parking. Only alley access. Customer service excellent. The clerk was pleasant and accomidating.

Kathy A. 
Rating:
4.0

Customer did not leave a comment.

TRACY TERRENCE P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Betty A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jairo V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MOHAWK M.  |  First Impressions 
Rating:
5.0

Luqman (apologies if spelling is wrong), was very helpful and explained everything very clearly.

Matthew D.  |  First Impressions 
Rating:
5.0

Very professional and helpful

MICHAEL EDWARD K.  |  First Impressions 
Rating:
5.0

Everything went smoothly. Was able to get a bigger unit and was very satisfied

Tempest A.  |  First Impressions 
Rating:
2.0

The Uhaul computer system was down. It took the meaningfully well helping attendant over 15 minutes to process a credit card payment that should have take 30 seconds. Uhaul needs to come down on their IT people to stop this from happening. Once again the attendant was great.

Ronald A. 
Rating:
5.0

Wonderful customer service. Will be back for my rental needs

Chris V. 
Rating:
1.0

Luke was inattentive to my needs . More concerned to chit chat with others than addressing my concerns. When I discovered that the cabinets that I needed to move out from my unit # 22 were way to heavy for me to safely handle, I asked for a refund as I was only using the refrigerator dolly for 20 minutes. The blankets had not been used at all. My request for a refund was refused despite the fact that I hadn't used the dolly or the blankets. Not right. Michael Kiralla

Michael K. 
Rating:
5.0

Staff here is great!

Tim S. 
Rating:
5.0

Very professional

FRANK G.  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Mike C. 
Rating:
5.0

Excellent customer service!!!

Dappa S. 
Rating:
5.0

Customer did not leave a comment.

Mohammed A. 
Rating:
4.0

Customer did not leave a comment.

Vincent B. 
Rating:
5.0

Very accommodating! Took my truck at this location (the one I confirmed 2x!!) even though when I arrived the system showed I was to drop it off 7 miles away. WONDERFUL help. Will recommend.

TESS C. 
Rating:
5.0

Nothing thatI can see. Loved the supervisor who was very helpful and pleasant. Company very expensive. I went 1 mile over my estimated mileage and was surprised they charged for 1 mile! Not good for business.

Elizabeth S. 
Rating:
3.0

I booked 2 dollies and only 1 was available and even that was not the right one. I specifically said I didn't want an appliance dolly but that's what I was given. No big deal. Would always use you guys anyway!

Malathi B. 
Rating:
4.0

Luqmon should be a brand ambassador. He was the only helpful and competent interaction I had. His superior,or at least he spoke to Luqmon as such, should be retrained on how to interact with coworkers. He was condescending in front of me so there is no telling how he behaves when customers are not around.

STEPHANIE M. 
Rating:
4.0

Customer did not leave a comment.

Rose G. 
Rating:
5.0

Customer did not leave a comment.

ANGEL L. 
Rating:
5.0

Customer did not leave a comment.

BEDROS S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER K. 
Rating:
4.0

Customer did not leave a comment.

JEFFERY W. 
Rating:
4.0

Customer did not leave a comment.

JOE P. 
Rating:
5.0

Superb customer service. Tim was a pleasure to interact with. Thanks!

JASON P. 
Rating:
4.0

staff is very friendly and attentive to customer service. Family operation? Feels like it. Store hours should also be posted on the window facing west

JEFFREY D. 
Rating:
5.0

The manager Tim was extremly helpful, we feel he went above and beyond to help us. As my Husband is 70 years old and does not get around very well Tim offered us his own adapter for the lights and trusted us to mail it back to him then he climbed under our truck to hook up the lights for the trailer and found us a new fuse when ours blew out. That kind of service is very rare these days and most heartening and welcome. Thank You so much Tim South. Sincerely Reba Phillips Mesa, Az.

REBA P. 
Rating:
3.0

The site is rather hidden unless you are really looking for it. That said, your staff was excellent and the experience well above the norm...

JP H. 
Rating:
3.0

Customer did not leave a comment.

Oscar L. 
Rating:
1.0

I am very upset with Uhaul services I live 1 mile from Uhaul in Altadena reserved a Van had my confirmation arrived Sunday at 9:00 a.m saw 2 vans on the Lot one with a Sign in the Window one without I was told that I had to go to another location on 3559 E Colorado Blvd Pasadena I told Tim that why did Ihave to go so far since it's 2 vans on the lot he claimed they were rented out and had to go to this location instead he later said they were busy that Saturday and didn't look at there Computers to reserve my Van I arrived to this Pasadena Location only to find and Employee Shanna on a cell phone and fixing her car with the hood up she told me I will be in there in a second she gave me a Van that was infested with Dog hair and smelled of Dog I told her it's not clean she said Sorry we don't wash cars here I told her I am a Customer and why should I have a filthy Van to drive in she later said she will clean it she smeared the windows and sprayed something on the floor of the van that made the dog scent worse and she had the nerve while helping me decided to tell me to wait while she helped another Customer I always felt that first come first serve. this treatment is not tolerated and I feel I should get a refund when I asked this employee that I want to speak to the Manager she claimed he's not here when I asked her what is his name she told me Uhaul Policy is not to give out that information I have used Uhaul for years and never have I encountered such Ignorant employees I am going to write a letter to corporate head quarters because they treat Customers like Crap.

GARRETT B. 
Rating:
5.0

I congratulate your company for having the best ideal couple and personnel in this particular branch.These three employees of yours are the very best of all I have dealt with in this area. Their Personalities and professionalism are outstanding ! Their humble and cordial approach with people and new clients are so welcoming . Its so strikingly admirable to see and a pleasure to feel the sincerety of their work ethics but just the way they really are ! I can feel that this is just the way they were brought up ! with integrity and ,humanity, and dignity. a class of its own.

MIGUEL B. 
Rating:
5.0

Everything was Great and the rep. Tim South was Great!!! He was very helpful and very nice!

JASON W. 
Rating:
5.0

You're perfect!

Kharma L. 
Rating:
5.0

Customer did not leave a comment.

ROBERT L. 
Rating:
5.0

Customer did not leave a comment.

GLENN B. 
Rating:
5.0

Great service! Thank you!

STEVEN O. 
Rating:
5.0

Excellent courteous service and clean, well maintained equipment.

John D. 
Rating:
5.0

Kieth was outstanding & supportive in helping me with my move.I had a couple of hiccups in my schedule and appreciate his great attitude throughout the process. I've been to other agencies before (Raymond location) and expected poor service, but not here. I would HIGHLY reccommed this place. Customer service & great attitude made an otherwise stressful event, very satisfying!

ARTHUR M. 
Rating:
5.0

Customer did not leave a comment.

MANOEL F. 
Rating:
1.0

Customer did not leave a comment.

ROSHANN R. 
Rating:
5.0

Customer did not leave a comment.

VERONICA P. 
Rating:
5.0

Everything was well managed. Keep it just the way it is.

PHILIP G. 
Rating:
5.0

This location certainly has better customer service than the other location I went to before. The guy asked about how many miles I would drive before taking the van and I told him. The other location which was on 116 S Western Ave Los Angeles, CA cheated me by charging me for more miles than I actually drove. I only drove 3 miles and they charged me for 8 miles. They did this because they didn't like that I didn't drive many miles which would make them less profit.

Melinda K. 
Rating:
3.0

Personnel efficient and helpful. better location recommended.

ARMANDO P. 
Rating:
5.0

I requested the truck from 7 am to 7 pm which according to the website was do-able and confirmed for my order. However I was told the truck had to be back by 4:00 pm for another customer.

Kenji M. 
Rating:
3.0

Allow after-hours drop-off of truck. Pasadena doesn't allow on-street parking for trucks so finding a suitable place to leave the truck for a night can be troublesome.

BRIAN W. 
Rating:
5.0

thanks!

Steven O. 
Rating:
4.0

So much information required just to rent a dolly. I understand a truck, but a dolly! These are sad times. (I know, you're only protecting your stuff from hoodlums, but I remember the good old days...). Oh well. Love ya.

EDWARD F. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS G. 
Rating:
5.0

Customer service rep laura from pasadena was very nice and helpful to my needs to make my move as easy on me. Thanks

ADELE R. 
Rating:
5.0

Customer did not leave a comment.

JOEL R. 
Rating:
5.0

Mgr Kiev was great. When I returned the truck, I realized that I had left my car key at home. He gave me a ride home to retrive the key. In addition to being helpful, Kiev was so pleasant that I would hire him in a heart beat. He has earned loyal customer for a long, long time.

ERIC C. 
Rating:
5.0

Thank you!

Steven O. 
Rating:
5.0

Customer did not leave a comment.

WILL H. 
Rating:
5.0

Manager was friendly and personable. The van was new, clean and well-maintained. Next time I need van or truck will come back to this location.

Kenneth T. 
Rating:
5.0

Customer did not leave a comment.

STEVEN O. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
4.0

Customer did not leave a comment.

MICHELE F. 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO LARIOS T. 
Rating:
5.0

Nothing, my experience was excellent. Keith and Laura were very professional and competent! I was in and out in minutes. I'll be back

STEPHEN P. 
Rating:
4.0

Customer did not leave a comment.

LEON C. 
Rating:
3.0

Report gas meter accurately. Do not mark "full" when tank is obviously not full.

JOYU L. 
Rating:
5.0

Customer did not leave a comment.

LAURIE D. 
Rating:
5.0

Customer did not leave a comment.

MARCO JAY CRUZ C. 
Rating:
3.0

Customer did not leave a comment.

MEI LAN W. 
Rating:
5.0

Customer did not leave a comment.

stephen M. 
Rating:
4.0

Customer did not leave a comment.

Christine B. 
Rating:
5.0

Customer did not leave a comment.

SEVAG M. 
Rating:
5.0

Nothing. Please keep-up the outstanding work and service that you provide......Mike.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

CORAZON D. 
Rating:
4.0

Customer did not leave a comment.

scott H. 
Rating:
5.0

Customer Service Rep was Excellent

Robert G. 
Rating:
5.0

Quick and easy. Very friendly. Would easily rent again from the same location.

Phil K. 
Rating:
5.0

Customer did not leave a comment.

DIANE L. 
Rating:
5.0

Customer did not leave a comment.

PANGSHA Q. 
Rating:
5.0

Customer did not leave a comment.

JUDY E. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR C. 
Rating:
5.0

Customer did not leave a comment.

ALBERT K. 
Rating:
4.0

Customer did not leave a comment.

MAYA B. 
Rating:
5.0

Nothing. Thanks for the great service.

Michael C. 
Rating:
4.0

Please note that the service was EXCELLENT … and only stated Above Average due to it's tricky to find the main entrance. Everyone at this location was and is the pinnacle of professionalism, courteousness and exemplary customer service agents. Mr. Richard Ceja, ESQ. Hotel Legal Advisor

RICHARD C. 
Rating:
5.0

I would just like to say that Keith was very helpful and really helped me out in making getting the truck and returning easier. He made me feel very comfortable.

DANIEL L. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

DAVID JONAS D. 
Rating:
5.0

Very simple process.

Tim W. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA ALAN H. 
Rating:
5.0

Customer did not leave a comment.

ERICA ANN M. 
Rating:
4.0

The staff here were friendly and helpful! I really appreciated the way they showed me how to use the truck--hazard lights, adjusting of mirrors etc. Over all, a great experience!

LONI H. 
Rating:
4.0

Customer did not leave a comment.

Patrick W. 
Rating:
4.0

I had a great experience using this U-Haul location for the first time and will be employing them again in the future for any moving needs.

DEANNA D. 
Rating:
5.0

Customer did not leave a comment.

Lori G. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW M. 
Rating:
5.0

Keith and his wife were awesome

JOHN E. 
Rating:
3.0

Affordable cost; please maintain prices affordable for customers.

Estela I. 
Rating:
4.0

Customer did not leave a comment.

PEDRO L. 
Rating:
5.0

Keith is a peach!!

CYNTHIA T. 
Rating:
4.0

Make sure the customers understand the policy of U-haul.

SUSAN B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL V. 
Rating:
4.0

Customer did not leave a comment.

SUSANNAH H. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA P. 
Rating:
5.0

Great customer services. Very helpful

ASIF A. 
Rating:
4.0

Customer did not leave a comment.

Kelly S. 
Rating:
5.0

Per milage fee is too expensive. Need to have long distance and short distance packages for repeat customers.

sam L. 
Rating:
5.0

Customer did not leave a comment.

MARK K. 
Rating:
5.0

Customer did not leave a comment.

Rob N. 
No reviews have been submitted for this location.

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