Customer Reviews for U-Haul Moving & Storage of East Nashville

102 comentarios

1031 Whites Creek Pike   Nashville, TN 37207

(615) 255-4567

Horarios de la ubicación

  • Lun. - sáb.: 7 a. m. - 5 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(615) 255-4567

1031 Whites Creek Pike
Nashville, TN 37207

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 7 a. m. - 5 p. m.
  • Dom.: 9 a. m. - 5 p. m.
No hay fotos disponibles
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Great Customer Service

ROBERT J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kyle H. 
Clasificación:
5.0

Was supposed to return to Car Source LLC 1018 Dickerson Pike, but they were closed and would not return phone calls. Should be removed as a uhaul drop off location. Truly Terrible!!! White's Creek location was phenomenal

David R. 
Clasificación:
2.0

No key drop box. Location was dirty. Truck had multiple broken parts on the inside.

Elyse G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Angela P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

charlie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

taylor S. 
Clasificación:
5.0

El cliente no dejó un comentario.

connor W. 
Clasificación:
5.0

Great experience! Thank you!

Ron T. 
Clasificación:
2.0

It was inconvenient that the vehicle I rented was basically on empty and I had to go put gas in the take immediately. This made it hard to gauge how much gas I needed, and I ended up returning the vehicle with more gas than I originally started with. Even though there was a small discount, it did not equal the cost of what I left in the tank or compensate for the inconvenience.

Kaitlyn D. 
Clasificación:
5.0

Thanks again for your help and service

david W. 
Clasificación:
3.0

Could not locate a lockbox to deposit the key upon return so I slid it under the front door.

Kaitlin G. 
Clasificación:
3.0

Overall normal experience. The gentleman helping me out at check in was great. He was the only one there and was able to help everyone in a great amount of time. The two people during check out not so much but they got the job done. U-Haul was clean.

Allison S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Edward B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Courtney D. 
Clasificación:
2.0

Store was not open during posted store hours, no self drop off key box was present

Allen L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne T. 
Clasificación:
5.0

Didn't know this location was there. This is very convenient

RUTH G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Calvin S. 
Clasificación:
2.0

This location was closed, no drop box and no clear location to put your rental. Okay. If UHAUL offers after hours turn-in with clear instructions on what to do with the vehicle/keys. My recommendation would be to actually have a Dropbox outside the door to utilize. Furthermore, I believe this location could open up the gate next to their location and have an area marked off for after hour returns. It was ridiculous.

Laurence M. 
Clasificación:
1.0

Stop allowing your emoyees to smoke Marijuana while on the clock. The entire office smelled of Marijuana and the employees appeared to be under the influence. They charged me for me for two rentals and initially gave my equipment to another customer even though we had two completely different last names. After I finally got them to understand that I didn't rent a car hauler they charged me for it anyway and an additional truck. While trying to sort all this out, the employee who was supposed to be helping me took a speakerphone call and loudly discussed her evening plans for dinner and drinks with friends while I stood at the counter. Finally got the truck and though it was listed as having 1/4 of a tank it only had 1/8. I didn't have the time to go back inside and fight about it. Also the truck smelled of Marijuana inside as well. Marijuana is not legal in my state and even if it was I cannot imagine that corporate Uhaul condones having employees under the influence while on the clock.

James N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Delonte W. 
Clasificación:
5.0

I've used y'all several times. You absolutely ALWAYS take care of me. I'm grateful for you!

Jenny E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
1.0

I reserved a 10 foot truck a month in advance. They did not have the truck when I arrived, and didn't even take the time to call me and tell me. They proposed a smaller van, which caused me several logistical problems. When they asked me if it worked out, I told them "no". The manager's response was "Well then you should have brought it back." Zero accountability from your staff at multiple locations. There appears to be no system in place for managing reservations at a corporate level. They also overcharged me for mileage, and charged me for fuel that they said they would not charge me for. Stop hiring lazy people with a shoulder shrug approach to your business.

Daniel L. 
Clasificación:
4.0

A quicker billing process and a parking lot not filled with multiple large potholes that damaged my personal vehicle.

Navin R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert R. 
Clasificación:
3.0

I paid for a dolly and the truck did not have one.

John C. 
Clasificación:
5.0

Denise and her team were amazing and service was too notch! Gracias.

KEVIN C. 
Clasificación:
5.0

Very good customer service

Charles D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kurt T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wilfredo O. 
Clasificación:
3.0

I asked for a dolly and paid the price to add but was not honored , if not able to accommodate please return funds thank you!

Jasmine B. 
Clasificación:
4.0

Nice Uhaul location. Truck was clean, service was great.

David H. 
Clasificación:
4.0

They only had one employee at the front desk. He was incredible, but it meant there was a long wait even with just three customers.

Tanner E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kristine P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary S. 
Clasificación:
5.0

Maurice was very helpful and professional.

Steven G. 
Clasificación:
4.0

The process was very easy! They were straight up and straight forward! They did me right!! Thanks! U-Haul!!

Angel D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael K. 
Clasificación:
2.0

There was a U-Haul drop-off location closer to my destination; don't know why I had to travel an additional 5 miles.

Gerard A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenyatta L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Qian Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deontae B. 
Clasificación:
3.0

Mobile app did not work during drop off after hours. Kept timing out on the last step.

Stephen H. 
Clasificación:
5.0

Come down maybe a notch  even if not there is really nothing that you need to do. Anything else it's just because you want to. Thank you U-Haul

Sabrina H. 
Clasificación:
5.0

Maurice was friendly and helpful.

Melissa C. 
Clasificación:
5.0

Maurice was very professional and was quick to customize each customers need. He spoke to everyone coming in making them feel their wait wouldn't be long. I move alot and will use him next go round.

Mechelle W. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICKY F. 
Clasificación:
3.0

n/a

Antonio B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHERRI E. 
Clasificación:
1.0

Shows up at 8am for truck rented online. Office closed and no 17 foot truck even in the lot. Then had to call customer service and drive to another location, had to get a smaller truck

Grace G. 
Clasificación:
5.0

El cliente no dejó un comentario.

bruce R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dominick G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa B. 
Clasificación:
4.0

The big guy was very helpful, Aldo the guy upon returning!

Sherwayne H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John R. 
Clasificación:
5.0

Everyone was so friendly and helpful!

Lindsay A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tonya S. 
Clasificación:
3.0

Replace drop off key box

Eric M. 
Clasificación:
4.0

The employees at the front desk were amazing. The after hours drop off service however was a disaster. I had to wait an hour to get in touch with customer service to figure out where to put the key because they lock box was smashed. I then had to drive 45 minutes the next day to return the keys. I asked for even just a partial refund and was given a $25 gift voucher. High dissatisfied with the customer service.

Jentzen C. 
Clasificación:
1.0

The cost of the rental is overpriced for what you get. Making the rental more cost efficient would improve for the next customer.

Johnequia P. 
Clasificación:
1.0

Nobody on-site. Drop box was vandalized and was on hold to report the issue for an hour. Not a safe area either.

Dustin L. 
Clasificación:
2.0

El cliente no dejó un comentario.

Melissa S. 
Clasificación:
1.0

I had a pick up time at 12:30. When arrived the company had lost the keys to the truck I was renting. When asked, how long, they told me 30 minutes. One hour and 30 minutes later, I received the key to the truck. Because of the extra hour and half that I missed, it delayed my time to check in for my storage unit. I ended up losing a day of storage that I paid for.

Michael R. 
Clasificación:
3.0

Even though some the equipment (pads and dolly) I reserved was not available on the pick-up day, Maurice took care of it by finding a dolly at a nearby location and provided pads free of charge.

Jason B. 
Clasificación:
4.0

El cliente no dejó un comentario.

William G. 
Clasificación:
3.0

The truck was old. The check engine light was on when I got in the cab. Took 20-40 mins to fit that. In the. end did not get fixed came back on while I was driving. I will never us Uhaul again. Ever time its something.

William B. 
Clasificación:
1.0

You charged me $123 and another $148!!!!!! That's insane!!!

Jonathon S. 
Clasificación:
3.0

El cliente no dejó un comentario.

ANTHONY R. 
Clasificación:
2.0

People late to open…changed pickup last day… vehicle gas was empty… store didn't have any pads

JOHN K. 
Clasificación:
5.0

Maurice was so good working with me on this issue. I choose a truck that was too small and had to get another. Maurice worked with me and got the funds returned for the original truck. He could have charged me for a day or made this process difficult but he was great.. Gives me great confidence in dealing with U-Haul.

Jamie R. 
Clasificación:
1.0

I got charged $160 for a 6 mile trip and got also charged for a dolly I never got. Besides this high charge I wasn't supposed to be charged twice but that's what it happened. First I got charged $166.87 at the original location I was scheduled for the pickup, then this people moved my location without my authorization to another location where I got charged $160, in both locations I got charged for a dolly I never got. Wish I could get a refund and adjustment to final price. I don't find it fair at all.

JESUS C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES E. 
Clasificación:
2.0

Our reservation wasn't ready in time- the key wasn't there nor the dolly we paid for.

Kaci L. 
Clasificación:
5.0

All was fine 👍

Olvo M. 
Clasificación:
5.0

The best location in Nashville to me friendly staff ....... Thanks for your service

JANIE B. 
Clasificación:
5.0

The manager Maurice was outstanding. Will definitely use this location again. Much nicer than Madison TN location.

DEBBIE P. 
Clasificación:
1.0

The location was not the closest available to me. UHaul called me two days before alerting me that the 8th Avenue location was not equipped with the dollys and size truck I requested. So I went out of my way to a different store. The size truck I ordered was there, but there were no dollys available unless I went to another store. I was extremely frustrated that my order was not fulfilled and other than taking those materials off my total, there was no other compensation for having to go to a different store that still didn't have what I needed for my move.

ASHLEY R. 
Clasificación:
1.0

Went in there and got the 26 footer 2 days In a row and did not get a discount and the workers smelled like marijuana both days! You could tell they where under the influence! They took an extra 28 dollars for no reason!I even went less miles and put gas hand back where they gave it to me! They say 5/8 of a tank but that's not where it was when I got it! I will not go there ever again!

RODNEY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH M. 
Clasificación:
5.0

First reservation had "if your reservation is not ready, $50 refund." It wasn't. Panicked. Called and another was found at this location. So want that $50 refund as shown on website.

REBECCA R. 
Clasificación:
3.0

I would not want to go to this area after hours at night There was no lock box outside to pickup the truck key when I tried to pick it up in early am before store opened. I didn't know the key would be inside the truck trailer . I just guessed to unlock the rear sliding door and the key was inside .

John W. 
Clasificación:
3.0

El cliente no dejó un comentario.

JASON D. 
Clasificación:
5.0

Anthony was great

Lawrence D. 
Clasificación:
5.0

Your employees were very professional and pleasant

DAVID M. 
Clasificación:
5.0

I have no suggestions. But I would like to give a huge Thank you, to Mr. Steve. He went above and beyond for us, when the previous customer failed to bring the truck back on time. Thanks again, Mr.Steve! Many Blessings, Bailey Family

Annise B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary N. 
Clasificación:
1.0

Terrible experience. Incompetent employees. Unfriendly environment. I felt super uncomfortable at this location and will never be going back.

Grace W. 
Clasificación:
5.0

Nothing every person I came in contact with was very helpful, friendly and had great customer service. It's greatly appreciated

LAKRESHA P. 
Clasificación:
4.0

El cliente no dejó un comentario.

TIFFANY E. 
Clasificación:
5.0

Nothing. It was perfect.

JAI S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOMONIQUE G. 
Clasificación:
5.0

Excellent Job👏👏👏

SHARON I. 
Clasificación:
1.0

The after hours pick up lock not on the vehicle-found in right door pocket with no instruction of that. No washer fluid and a right front tire with 20 pounds of air not 80 pounds like the others. Delivering toys to Mayfield tornado victims and no off rate discount-the negligence made the toys arrive late. The Manager was asked to call me when someone dropped off the van for me and never heard from anyone. Lastly-you cannot contact a location, customer service has an hour hold time and while the sales line answers immediately they could do nothing. I called several times hoping someone could simply call the location and have them call meâ€"the answer was they could not and not one person apologized on behalf of U-Haul. I highly recommend a company over haul at u haul in terms of processes. No apology, sending out dangerous vehicles and after calling enterprise rentals-their van was half the cost with unlimited miles.

Amy S. 
Clasificación:
3.0

Clean the inside of the truck. It smelled horrible. Make sure a truck scheduled to go to another state is in great condition to drive to another state. The truck broke down on us.

Jessica R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sabrina L. 
Clasificación:
5.0

It was great, he was welcoming and polite!

MELODY O. 
No se han enviado comentarios para esta ubicación.

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