Lavonne is awesomeStewart R.
Customer Reviews for U-Haul Moving & Storage of East McKinney
McKinney, TX 75071
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 10 a. m. - 5 p. m.
- Sáb.: 9 a. m. - 1 p. m.
- Dom.: cerrado
- Inspección gratuita del remolque
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Yo some damn crooks and some scam artist trying to charge me $300 saying there's damages you guys are some damn scam artist I can't stand you people that's why I cannot stand people because they always trying to make extra money off a bitchJeff A.
El cliente no dejó un comentario.Delneco G.
El cliente no dejó un comentario.Rich B.
Lavonn was very nice to work withBrian P.
El cliente no dejó un comentario.Michael C. | Overall Experience
The lady working was professional, smart, friendly, & simply amazing. However, the system she had to use wasn't working and seemed very inefficient. To no fault of her own, she had a long line of customers behind me. I know it cost money, but an updated system would help her manage much more efficiently.Gerald P.
El cliente no dejó un comentario.Timothy V. | Overall Experience
The staff was kind and courteous everything they were doing seem to be up to standard. Nothing I would do except keep them up-to-date on training and customer serviceWayne S.
El cliente no dejó un comentario.Deirdre D. | Overall Experience
El cliente no dejó un comentario.Samuel R.
Mrs. UHaul was great and knowledgeable And professional great addition to your team👍NAPOLEON J. | Overall Experience
El cliente no dejó un comentario.Mohammed F.
Bree was awesome, personable, and, professional.CECILIA B.
El cliente no dejó un comentario.kevin J.
The truck was in good shape and the front desk was very helpfulAmilia L.
The computer was down line.si she said to to give my info .cc.license etc..at store..Cindy was alone and arguing with customer before me.he name was Mr lyfird.they went back n forth for over hr .when asked if they're was anything I could do to help out .speed up process she told me to wait your turn..couple times.rand asked me to move my truck even though it wasn't in the way.reservation for 3:00 I running late cause Dr app.4:00 .didn't get my rental till 6:08 .2hr waiting on trailer.and the customer she was arguing with come find out she had the truck he needed the whole time .after telling him 12 times she did not.i felt sorry for her and him.but disappointed in having to wait 2hrs and was in quite a bit if pain cause just had leg surgery.wk ago.she did t care ..she was rude to both us.and finally help came in and she in the middle pass me to him..rest was unpleasant ordeal I don't bckmplaun much cause I to an in service business.but that was way to much .hassleRonnie H.
Cost more than what it was supposed to but the experience was OK I got what I needed to get done done and the vehicle back thank youRobin A.
They only had 1 person working on a busy Saturday morning. When asked, the person said it was always super busy this time of year. Please bring on additional staff, there was a line of 8 people waiting to pick up vehicles and the 1 worker kept having to leave the office to do the initial vehicle walk-around. It was totally inefficient and not a good situation.Thad S.
Gas mileage in the big truck wasn't the best and truck was a little old & outdated.Chase W.
El cliente no dejó un comentario.Barry W.
Extraordinario servicio al clienteSara G.
Excellent customer serviceSteve V.
After a 900 mile trip, staff greeted us with a smile, great attitude & made drop off an absolutely painless experience. THANK YOU for being so kind and helpful.Marisol L.
El cliente no dejó un comentario.John G. | Overall Experience
good service. sometimes a bit distracted because one attendant handling multiple customers. All in all just fine and friendly though. Brake light on truck kept coming on so maybe it needs checking.david S.
Had to wait over 2 hrs to pick up my rental - it was scheduled for pickup at 9:30am - due to system problems and the location being understaffed - there was 1 person trying to service eight customers that morning - I couldn't pick up my rental until about 11:30amâ€¦Dimitrios P.
The young lady was doing an excellent job. Your IT systems were not working correctly causing a busy Saturday. I reserved and checked in early. I was still there 2 hours to pick up a trailer. It is a small office and hard to say if it was understaffed due to the IT issues. She said it happens every weekend. Seems more a corporate issue than anything.Mark H.
I was promised a truck for 8am and hired movers through uhaul to help load the truck. The movers/help showed up on time at 9am but my truck was rescheduled for 10am. I did not get back to the house until 11:30am so the movers did not get to load until that time. The movers still charged me from 9am. When I showed up at 10am to pick up my uhaul truck, they issued me a truck with no A/C. I had to swap it out for a different one which was very time consuming. This was the worst experience to say the least.tou L.
El cliente no dejó un comentario.jany M.
El cliente no dejó un comentario.Steven M.
The personnel were very accommodating. However, the interior of the cab was filthy with broken a broken sunshade that fell into my lap when we started up. The "TEN" truck we rented drove nicely to our destination and back to the rental place.Sarah A.
El cliente no dejó un comentario.John L.
They seem to be doing the best they can with the space they have. Very crowded. However, it does appear that they are building a new site that appears to be top notch. The people were super friendly and helpful.David M.
My experience was TERRIBLE - I had a 1st reservation at a different location and when I got there, the truck was dead. Their agent didn't have any other trucks so she booked me a truck at this McDonald St location. The online check-in process is ridiculous - why in the world would you think it's reasonable to ask people to list friends and coworkers/bosses so that you can call and verify them? That's super awkward for everyone involved. Because of this, I had to check-in in person and this took forever. By the time I actually got in my truck and drove away, I had already lost 2 hours from the day (this includes the issue with my first truck). Then, the truck's AC was fine on the highway but would blow hot air in traffic or when idling - NOT fun in Texas 105 degree heat!Donald H.
I reserved two dollies well in advance and when I got there they did not have any at all. It made my move much more difficultJennifer B.
El cliente no dejó un comentario.Prasanth J.
Everything was very good. My only complaint is I wasn't told of the extra charge for an after hours delivery. It was only after reading the very fine print that I was aware of the extra charge. Also when I got the truck I was told it had 1/8th of a tank, and an incentive to bring it back at a quarter to get reimbursed some extra money, which was very helpful. However my truck did not have an 1/8th of a tank. My truck was on E, and the gas light was on when I got it. Not a huge deal but kind of an extra step I had to take to make sure I wasn't stranded a mile from the Uhaul location. All around good service though. But tell people you're charging them quite a bit extra for a late drop, and check those gas needles a little better. Had I known of the late drop charge I wouldn't have brought the truck back with 1/4th of a tank. Because the extra charge made my reimbursement nearly redundant. But still. 5 starsJacob S.
El cliente no dejó un comentario.Javi C.
El cliente no dejó un comentario.Max W.
Truck was dirty and smelled like cigarettes. Other than the smell the interior was satisfactory. It's a small location and difficult to enter or leave do to street traffic. Entrance not well marked. Staff seemed knowledgeable and friendly. However I'm still waiting for my deposit to be refunded. 36 hours and funds still not returned to my account. Been a customer of Uhaul for years and rented vehicles multiple times. I can't get a straight answer why the funds are still being held.MICHAEL S.
El cliente no dejó un comentario.John G. | First Impressions
Ask how long they need the truck instead of giving only 4 hours to return a truck. My drive was 50 minutes each way, so it was impossible to drive, load and drop off at my new location in 4 hours. I had to put my stuff in my daughters garage that was one street over from where I moved from and will need to plan another day to pick it up.Ravena B.
El cliente no dejó un comentario.patricia r. | Overall Experience
Thank you for your help and service. I had a flat on the trailer in the middle of no where and the service people showed up with a fresh tire and wheel ready to install. Took about 90 minutes for the service overall.LOYDE R.
Excellent serviceMichael S.
Location was closed on sunday. I had to park the truck on the side street of the building next to other uhaul trucks which was far from the drop box for keys. Had to make multiple trips to and from the front of the office area.Robert S.
El cliente no dejó un comentario.CORY A.
Continue to let Cindy do this, she was so amazing and helpful.Jesse W.
Try to have all tires maintained (I had to drive with a spare, therefore the maintenance for tire indicator light was on entire time of rental which meant if o e of the other tires malfunctioned, I wouldn't know. Also, besides the charge I was expecting, I have an additional charge of almost $16 that I'm unaware of WHY & I need an explanation.Renee C.
Everything went smoothly. Trucks are a little old, but I needed a truck and the truck helped me get the job done.Michael S.
I was promised a $10.00 deal on blankets and a dolly. I was subsequently charged an additional $2.00 as the charges were split. It's not the $2.00, it's the brealing of the promise.RICHARD S.
El cliente no dejó un comentario.KI JOONG A.
El cliente no dejó un comentario.Ismail E.
El cliente no dejó un comentario.KYLE W.
David, is so friendly and polite just a great guy that you want to do business with I would drive out of my way just to rent from himBRUCE W.
Great staffErich W.
This was the best customer experience with U-Haul that I've ever had. I'll definitely use this dealer again, and will recommend them to others.Kenneth M.
El cliente no dejó un comentario.Stanley G.
El cliente no dejó un comentario.Jack A.
The truck had bad steering, seemed like transmission was about to go out, and provided an extremely bumpy ride.KYLE W.
Quick intake and clean inside and out.Steve M.
El cliente no dejó un comentario.Betsy N.
El cliente no dejó un comentario.Jeffrey A.
Signage directing customers to the U-haul office location would be very helpful. Also, the inner door (facing the storage units) needs a sign indicating it is the U-haul office would be beneficial.Thomas S.
Nothing I can think of at this time.PRESTON P.
The owner David is hands down the best representation of what customer service looks like, which is not found very often anymoreâ€¦ he's really nice and professional and goes above and beyond! Only uhaul location I want to use from now on!Summer M.
El cliente no dejó un comentario.Ruben C.
El cliente no dejó un comentario.Paul R.
The best service ever. I have moved several times and have used Uhaul several times, but the staff at this location was the best hands down. They deserve a best costumer service award. Thank you so muchErica S.
El cliente no dejó un comentario.Paula G.
Excellent customer serviceMichael G.
Easy turn inROBERT B.
David worked with us to make sure that we had the equipment that we needed, even staying in contact with us after business hours.ERIC I.
Gentlemen working there saturday April 9th were really nice they did everything to help us with a truck needs. Thank you For all your help gentlemen will definitely be back when we need uhaul service.marco L.
The staff here is absolutely awesome. Answer all my questions and friendlyShannon S.
El cliente no dejó un comentario.Janie G.
El cliente no dejó un comentario.Scott M.
App would not accept my picture if odometerand fuel Guage.Herbert S.
Keep up the great work, smooth and easy process all around. Both gentlemen that assisted me were very professional and helpful.Marvin M.
El cliente no dejó un comentario.JEREMY N.
David was a pleasure to work with. This was a great experience.Brenda G.
Had a time finding a place to put the trailer.TIMOTHY S.
Great customer service no wait time. Very friendly employees even the manager.Winifred N.
Fix it were everything that you rent is there when you come to pick it upDarla B.
Nothing. Everything was great.Richard M.
Quick and efficient! Will be back!Todd C.
24/7 self pickup was a bust. Online nor the app gave me the option to click â€œPick Up My Truckâ€ per the instructions that were emailed to me. Luckily it was during business hours and the young man Lavonn Elcock was awesome and squared me away. Lavonn was a very polite guy and pleasure to interact with!Kyle B.
This place was awesome very helpful in every way customer service was excellent thank you DavidJerry N.
El cliente no dejó un comentario.george E.
El cliente no dejó un comentario.Brian W.
The truck was left with 1/4 tank if fuel. So I filled it up and when I returned it the tank was over 1/2 full. I would have appreciated a reimbursement from uhaul for the extra gas i gave them. It was approximately $30 worth if gasDavid A.
El cliente no dejó un comentario.richard P.
David is the kind of person what will keep me coming back to Uhaul for the rest of my life. He was by far the best Uhaul representative I have ever had the pleasure of working with, helped every step of the way, and really set the bar high.Brett S.
One of the the tires was low right after I got it. After filling it up twice, it blew and shredded. Luckily, I had reached my destination. Due to the blown tire, I was unable to use the trailer the rest of the day.Steve R.
I've rented from these guys a couple of times when I'm in town moving mom into assisted living, getting her a recliner, etc. Everyone at this location is so helpful, kind, and courteous. As my mom transitions into hospice care I can't tell you how much folks being nice is appreciated. Sincerely, Corey DrewCorey D.
El cliente no dejó un comentario.Ellis C. | Online Move In
Y'all did great. Awesome serviceMichael B.
El cliente no dejó un comentario.JAMESHYUN KOO K.
The two gentlemen that attended to me were very professional.RICARDO C.
El cliente no dejó un comentario.EUGENE H.
Check in using the app is a sluggish process and took nearly 30 minutes after I arrived at your local site. I also put some gas in the truck but was charged for another 4 gallons on my final receipt. Yes, the needle might have been a bit different but let me ask- does the store put more gas in the truck or just have me pay for some at your prices.DENNIS R.
El cliente no dejó un comentario.Wade C.
Work with the customer when mistakes happen. No one is perfect.Christine B.
Why on earth do I need you to call some random person on my contact list to rent a truck? If you'd made it clear I could upload my passport I would have had it ready. Your whole system needs an overhaul. Van was in poor condition with lots of damage and had some kind of pet hair on the passenger seat. A magnet picture of a young girl was on the roof for some reason. What goes on in these vans?Philip R.
El cliente no dejó un comentario.BRIANNA F.
El cliente no dejó un comentario.Chase S. | Overall Experience
El cliente no dejó un comentario.Blake F. | Online Move In
Thanks you all for have meOlivia D. | Overall Experience
David Walton was great to work with while we stored our truck at your facility. We felt our equipment was safe there and David was always prompt in answering questions when we called. Thanks for a great U-Haul location.james G. | Overall Experience
El cliente no dejó un comentario.Rhykquan F. | First Impressions
El cliente no dejó un comentario.JAMES H. | First Impressions
David Walton is an excellent manager and was always ready to provide assistance anytime we needed. While the facility is an older one he keeps it well maintained and will hopefully have a new and larger facility. I highly recommend this storage facility.Daryl R. | Overall Experience
El cliente no dejó un comentario.ANGELA W. | Overall Experience
Manager was very helpfulTony D. | First Impressions
Awesome staff and experience!!!DANNY N. | First Impressions
El cliente no dejó un comentario.mike h. | First Impressions
El cliente no dejó un comentario.Bertram G. | Overall Experience
Thanx for the service.charlie w. | Overall Experience
El cliente no dejó un comentario.STEPHEN O. | First Impressions
David Walton is the true MVP! :DRebecca M. | Overall Experience
El cliente no dejó un comentario.Daryl R. | First Impressions
I was pleasantly surprised by the service we received while 'moving in' for our RV storage. The process was very easy and David went above and beyond. We bought our first RV and went to back it up into the spot. As you can imagine, we didn't know what we were doing. David spotted us while leaving for the day and walked us through how to back into our space. Very kind and very impressed!RYAN D. | First Impressions
David is awesomeMICHAEL B. | First Impressions
El cliente no dejó un comentario.Bertram G. | First Impressions
All of the people who attended me were awesome and helpfullDANIEL K. | First Impressions
Great staff that cares about you and your belongings. Dustin was honest and told us we had reserved a storage that would be too large and gave us a smaller unit that was perfect and lower price.Deirdre D. | First Impressions
Dustin outstanding employee. He has up most customer serviceERIC K. | Overall Experience
Perfect service. Thanx Dustin and his staff for the courteous they extendescharlie w. | First Impressions
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡Tenemos la selección más amplia de la industria!