Customer Reviews for U-Haul Moving & Storage of East Alton

1347 comentarios

553 W St Louis Ave   East Alton, IL 62024
(Corner of Rt 3 and St Louis Ave)

(618) 258-0400

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(618) 258-0400

553 W St Louis Ave
East Alton, IL 62024
(Corner of Rt 3 and St Louis Ave)

Services at this Location:

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Veronica V. 
Clasificación:
2.0

El cliente no dejó un comentario.

andrew A. 
Clasificación:
5.0

Not a thing ! Staff very kind and helpful. Truck very nice no issues! Fast service and easy. Easy check in and fast check out! Highly recommend

JUDY N. 
Clasificación:
4.0

The prices are too high. It says $19.95 on the truck. The lady told me it would be $58 and some change. I paid $120 for four hours in the smallest truck you have.

Matthew G. 
Clasificación:
5.0

There are 4 tie down rings (one in each corner), but adding one to each side in middle would be great. 6 total,

DUANE R. 
Clasificación:
4.0

El cliente no dejó un comentario.

PEGGY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ami N. 
Clasificación:
5.0

The guys did a great job

JOHN F. 
Clasificación:
5.0

The two guys working on Sunday were very friendly and helpful.

Kim M. 
Clasificación:
5.0

Very friendly and polite workers. Well maintained vehicle

JACOB S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle S. 
Clasificación:
4.0

Quit changing the price everytime someone comes in to rent a u-haul. In our recent move, we have had to rent a u-haul 3 times and every time we did the prices were completely different by a mile! Stop making up your costs everytime!

LINDELL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erick L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darlene R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON M. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS R. 
Clasificación:
2.0

I made an honest mistake and didn't realize I needed to bring the moving blankets I received back. I told the gentleman taking my drop off that I was extremely sorry and I would run home, grab them, and bring them back. He was very clipped and demeaning about the whole thing. I will not go back to that store because of this employee.

Jennifer B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Travis C. 
Clasificación:
5.0

Unit was ready when I got there. They even let me pick up earlier than my requested pick up time. Was nice not to have to waste all day because I misscheduled a start/pickup time.

Dwayne H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron S. 
Clasificación:
5.0

The guy that you're East Alton Illinois location treated me great had the truck a lot longer than I planned on and they were so good to work with would definitely recommend them all day long they all actually deserve a pay raise or at least a gold star next to their name LOL

Joseph M. 
Clasificación:
5.0

Zach was amazing and very professional! I will definitely use this location again for my next move. Thanks so much!!!

AMBER A. 
Clasificación:
5.0

Nothing! Everything from start to finish was absolutely great!!

Raymond D. 
Clasificación:
4.0

Maybe not trying to be picky but maybe more communication with you

MAUREEN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHLEEN H. 
Clasificación:
5.0

Couldn't think there is anything I would change Joshua is very knowledgeable and highly efficient knows what is needed and doesn't push you into anything

Joseph B. 
Clasificación:
5.0

Everyone helpful and courteous and easy

Mike K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph B. 
Clasificación:
5.0

Nothing Joshua was wonderful and really fast on the rental got in and out keep up the good work!

Marqui S. 
Clasificación:
1.0

I was changed twice. Because I paid in cash and changed on my debit card. I asked could you guys go to the camera. And he responded with a disrespectful attitude

CHARLES W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason B. 
Clasificación:
4.0

The vehicle that I rented was a 15 foot moving truck. The steering had a ton of play and you couldn't adjust the passenger side mirror so it was difficult to change lanes and back up. The transmission was extremely rough. The interior was clean, but the outside was filthy. I hope no one rents the vehicle I had for a little no trip.

MARC V. 
Clasificación:
5.0

Great service on the check-out in the morning and check-in later that day. Afternoon staff was extremely customer-service oriented. Will recommend!

Diane S. 
Clasificación:
5.0

El cliente no dejó un comentario.

QUENTIN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

RYAN D. 
Clasificación:
5.0

I just dropped off the dolly here, but folks were helpful and courteous

Samuel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathryn C. 
Clasificación:
5.0

Detailed instructions on what to do if there was an accident and what the insurance covered was relaxing. It is always good to have a person who is good with explaining detailed information you need.

KIMBERLY C. 
Clasificación:
5.0

Staff was polite. The truck was clean and ready when I arrived. Drop off was easy. They made my move very easy.

Aaron M. 
Clasificación:
5.0

Very professional

Kenneth F.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Charlie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marilyn G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Catherine H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jessica C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAN C. 
Clasificación:
5.0

I can't think of anything to improve on their service. I was really happy with the service we received.

KAYLE B. 
Clasificación:
1.0

The store close at 5 I arrived at 4:59 as I was walking up to the door the guy ran to the door from behind the desk to lock it I think that was very poor customer service. And the general manager had a very poor attitude as well

Romeral C. 
Clasificación:
5.0

I cant remember their names but it was Sunday morning. they were so nice and helpful. Explained everything to us. I will definitely use this uhaul location any time I need help moving or for storage

breann p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

William G. 
Clasificación:
5.0

We had a very good experience at U-haul in East Alton , IL.

Philip B. 
Clasificación:
4.0

The link in text messages did not work.

Mark J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Craig B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gabriel R. 
Clasificación:
5.0

El cliente no dejó un comentario.

HOA N. 
Clasificación:
3.0

You should probably not advertise $19.95 a day (plus mileage in very small print) unless its going to be some what close to $20? I picked up the truck at 9:30am and returned it before 2:00 pm. With a full tank and 38 miles driven and it was $60.00!!!

Carrie A. 
Clasificación:
5.0

Not a thing to improve. Zac was great to work with. He was a great help to me and should I ever need U-Haul service again, it would be at the East Alton location. Plus the woman who works with him was also extremely helpful.

James K. 
Clasificación:
5.0

El cliente no dejó un comentario.

tracy L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Benjamin F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles H. 
Clasificación:
3.0

I was very concerned because none of the employees wore mask and did not require customers to wear mask all of which is required by our state. This is very sad that they didn't feel that the protection of their customers was important

sharon F. 
Clasificación:
5.0

I wanted to rent a car trailer. With the list of cars that came up in your computer it wanted to defer me to a tow dolly- of which I already have. I needed a car trailer, a dolly would not have worked. Not sure why your system doesn't want to provide what I wanted due to the smallish size of the auto being towed- it had an automatic transmission by which it could not be towed on a dolly. However, your staff was able to make it work, my particular antique vehicle was not in the system but a very near same vehicle was so went with that otherwise you would have lost my business. Good staff here that works hard.

Gregory B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tina I.  |  First Impressions 
Clasificación:
5.0

Quick and wasy

Mike K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Melissa H. 
Clasificación:
4.0

The On-Line return website doesn't work with Windows Phones...it wouldn't accept my photos. Had to go home and get my wife's android phone. Yes, some of us still use Windows phones. I was displeased with the return process. There has to be a better way for after hours returns., Maybe a paper phone, or someone on the phone (Never did get through to anyone on the phone, by the way...endless "Please wait, all associates are busy".

John H. 
Clasificación:
5.0

El cliente no dejó un comentario.

glenn D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricky F. 
Clasificación:
5.0

very friendly and helpful staff

GARY S. 
Clasificación:
5.0

Hold wait for someone to answer is almost unbearable!!!

JAMES C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Daniel F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina S. 
Clasificación:
2.0

when my furniture arrived here in Houston Texas my leather furniture was all messed up it had peeled it was badly damaged and I'm very upset about that

SONYA M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey H. 
Clasificación:
5.0

I won't rent from any other location. I have always had great service from the folks.

Jenny L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory B. 
Clasificación:
5.0

Think it is time for new shocks and/or struts.

Dennis P. 
Clasificación:
5.0

Great Customer Service. Everyone was so nice and respectful. Quality Staff!!!!!

Kendall L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis P. 
Clasificación:
4.0

El cliente no dejó un comentario.

TIM W. 
Clasificación:
5.0

Thanks for the extra help!

GEROLD P. 
Clasificación:
4.0

Hard to get phone number for a specific uhaul location

William G. 
Clasificación:
5.0

Nice ppl

Jerry M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kimberly L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen F. 
Clasificación:
4.0

The employees did a good job,no need for improvement 😃

Patricia C. 
Clasificación:
1.0

I was attempting to rent from the Alton Homer Adams pkwy location. The East Alton location called me as i was entering the info for the rental. I now see why they were so quick to steer me away from my preferred location as they charged me 30 cents more per mile. I've since rented from the Alton location and that's how i discovered the rate hike. Nice enough people at East Alton location but beware! Everything else was fine and i would have rated them high if i hadn't discovered the per mile rate hike!

Ronnie W. 
Clasificación:
5.0

As expected, nice place and staff

CAMERONBLAISE F. 
Clasificación:
5.0

Easy check in, thanks!

Cameron F.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Brent T. 
Clasificación:
3.0

Lower the mileage rate

alexander B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gina M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KELLY C. 
Clasificación:
5.0

Everything was great. The Moving Helpers that you referred were Awful! That. Makes me rethink using Uhaul.

Kelly K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frederick A. 
Clasificación:
5.0

El cliente no dejó un comentario.

DETLEF B. 
Clasificación:
5.0

El cliente no dejó un comentario.

WAYNE R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eddie R. 
Clasificación:
4.0

El cliente no dejó un comentario.

John G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig P. 
Clasificación:
5.0

EXCELLENT Customer Service!!

Charli R. 
Clasificación:
5.0

Repeat and returning customer express check in

Daniel A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lisa F. 
Clasificación:
5.0

El cliente no dejó un comentario.

John p.  |  Overall Experience 
Clasificación:
5.0

Location was friendly and helpful if a little understaffed

SHAWN S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna M.  |  Overall Experience 
Clasificación:
4.0

They put additional locks on every unit so if you wanted in your unit you had to go to the office and get a key .It's supposed to be 24hr accesses. They close at 8.If you come after 8 you can't get in

Tiffany H.  |  Overall Experience 
Clasificación:
5.0

Awesome

Brandy S.  |  Overall Experience 
Clasificación:
5.0

Very great to deal with staff that helps out those in need or in circumstances beyond their own control.

Roy D.  |  Overall Experience 
Clasificación:
2.0

SO MANY issues during my time there, but when I moved everything out I went in and told them I needed to close out the account. Then a week later I get a call saying my bill is due.

lacey j.  |  Overall Experience 
Clasificación:
5.0

Brittany, the manager, is very helpful and kind. I recommend her store in particular to anyone looking for U-haul type services.

Terry A.  |  Overall Experience 
Clasificación:
4.0

Staff was above being kind and helpful.

Cindy B.  |  Overall Experience 
Clasificación:
5.0

Very friendly and informational!!

Jo G.  |  First Impressions 
Clasificación:
5.0

GM Brittany Richey and TJ did an outstanding job. Another location didn't have unit close to unloading area.They provided a unit more to my needs and TJ even help me unload a couple of large items. A+

Scott M.  |  First Impressions 
Clasificación:
5.0

Thank you for all your help

JENEPHER J.  |  Overall Experience 
Clasificación:
2.0

THE BLUE LOCK SITUATION WAS A NIGHTMARE. COULD ONLY COME LATE AT NIGHT- WAS NOT EXPLAINED IN THE BEGINING ABOUT IT. THEN TOLD HAD TO PAY EXTRA TO NOT HAVE BLUE LOCK BUT THEY KEPT PUTTING IT ON ANYWAY

Karen A.  |  Overall Experience 
Clasificación:
5.0

Great facility; the staff were nice and helpful

CAROLYN S.  |  Overall Experience 
Clasificación:
5.0

The staff is extremely helpful and efficient. They actually answer the phones which was a great plus to me.

Shamika J.  |  First Impressions 
Clasificación:
5.0

The staff was amazing and I couldn't have asked for better service! They were so understanding and compassionate as my circumstances for needing the facility was a tough situation. Awesome job guys!

Consuella G.  |  Overall Experience 
Clasificación:
5.0

Nice helpful

Theresa W.  |  First Impressions 
Clasificación:
5.0

Everyone was always very friendly. The storage units are clean and well maintained. I appreciate that.

Bryan C.  |  Overall Experience 
Clasificación:
5.0

Was excellent and worked with us!!!

chris m.  |  First Impressions 
Clasificación:
5.0

Everyone here was friendly and helpful.

Robert F.  |  Overall Experience 
Clasificación:
5.0

All the staff were friendly and professional.

Brenda E.  |  Overall Experience 
Clasificación:
5.0

Great service at the East Alton facility. Everyone so helpful. And so clean. Thank you all.

Lynden S. | Reservación
Clasificación:
4.0

No comments

Joe W.  |  Overall Experience 
Clasificación:
3.0

Every time I needed to get in my storage had to wait for your key,inconvenient

Kent M.  |  Overall Experience 
Clasificación:
5.0

Great staff. Very efficient and helpful.

Terry M.  |  Overall Experience 
Clasificación:
1.0

Told I have to wait 20 minutes to obtain access to climate control area. Handed me the keys to open myself. I declined did not want responsibility for keys. Clerk waited on others making me wait.

RICHARD F.  |  Overall Experience 
Clasificación:
5.0

I've been using uhaul for yrs the same location they take care of all my needs

shawanda m.  |  Overall Experience 
Clasificación:
5.0

Employees and service were friendly and professional

Kent M. | Reservación
Clasificación:
5.0

Next time i need a storage unit i will come back to U-Haul.

victoria m.  |  Overall Experience 
Clasificación:
5.0

We have been using this U-Haul location for 6+ years. They have always been friendly and helpful. Ian and his team do a great job!

michael h.  |  Overall Experience 
Clasificación:
4.0

We looked all around town for a place this good. Then we looked across the river and there it was.

DANIEL L.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Additional Services at this Location

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