Customer Reviews for U-Haul Moving & Storage of E Fort Worth at 820 & I-30

4,896 comentarios

1101 E Loop 820   Fort Worth, TX 76120
(S Of Jt White Rd)

(817) 446-1292

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(817) 446-1292

1101 E Loop 820
Fort Worth, TX 76120
(S Of Jt White Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Fix it the transmission it's going out . It also needs a front end alignment I just recommend that you get a whole new truck you all should be ashamed of yourself for renting your customers trash but thank you it made it to point A and B

Shon E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathy G. 
Clasificación:
5.0

Everyone was super friendly and helpful it is hard to get good customer service now a days and this team nailed it , from the cashier to the guy that helped me hook up, to the guy that helped me hook. Gracias

THOMAS H. 
Clasificación:
5.0

Keep up the good work

Charles B. 
Clasificación:
4.0

Need to streamline the process for pickup when the customer has completed online checkin.

Angie F. 
Clasificación:
4.0

El cliente no dejó un comentario.

SAMUEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daud K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rashanda D. 
Clasificación:
1.0

Reserved rental online. Called customer service twice to ensure the price was the price I'd be charged and nothing more aside from mileage and time. Was told the price was correct. When I got to the location they tried to charge me $10 more telling me I'm required to get their insurance since it was a pick-up truck and that it was a new rule that they just had a meeting over. I declined and called costumer service back who told me the insurance was optional, after debating with me and hearing the customer service rep they, Alicia and Logan, allowed me to rent without getting their insurance. Logan and Manager Alicia never walked me over to the rental nor told me where to go to get it, leaving me wandering around to find it. Alicia brought it near the store and just left it leaving me to go back into the store to inquire where the rental was and how to get it. That was rude and apparently she had an attitude.

Candice D. 
Clasificación:
5.0

Fast great service

Alton J. 
Clasificación:
5.0

It was fast and ready to go when needed.

Jeanne K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS A. 
Clasificación:
5.0

Everyone was nice and helpful

Michael P. 
Clasificación:
4.0

Logan did NOT have a welcoming attitude toward me. I had had a rough couple of days and was having to pick up and move 4 hrs away and she seemed reluctant to help. She didn't walk me out to tell me where the truck would be parked like I watched another associate do. Just told me “He'll pull the truck up.” Got up and walked off. Her energy was blah. Didn't smile or say have a nice day or safe trip or anything. I didn't want to return but it was the only place that had what I needed.

TAWANNA F. 
Clasificación:
4.0

El cliente no dejó un comentario.

LEE R. 
Clasificación:
1.0

Reserved a truck “one month” in advance and on the day before my move, the company called and told me they do not have a truck to give me! The location that screwed me was the Alta mere location in Fort Worth Texas! It was a Nightmare! I finally had to call corporate and complain for 30 minutes and they finally found me a truck, but it was not a memorable experience and I would like some money back or a free rental! Something to show me they were sorry for the huge inconvenience!

William C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert G. 
Clasificación:
4.0

I don't know if this will help but I had a problem trying to rent the proper size trailer that I needed, so I had to settle for a much smaller trailer. Otherwise, I am always satisfied with this particular location. The Clerks and the outside workers are always courteous and accommodating. This location is heading shoulders above other U-Haul locations I have dealt with in Fort Worth

George S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arnita J. 
Clasificación:
4.0

It was all good.

Vicki H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eduardo M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Judy C. 
Clasificación:
1.0

Not threatening people

Timothy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
4.0

late opening

Andrew S. 
Clasificación:
5.0

El cliente no dejó un comentario.

rigoberto C. 
Clasificación:
5.0

Employees were very professional courteous especially Logan who took care of us.She went above and beyond and we thank her.

reynal L. 
Clasificación:
5.0

THE TRUCK HAD ENGINE FAILURES AND CONSUMED MORE GASOLINE THAN NORMAL, 1/4 OF TANK IN LESS THAN 30 MILES AMAZING! THE EQUIPMENT WAS IN BAD SHAPE

Jose D. 
Clasificación:
5.0

This location is BY FAR superior to others in the area. Other Uhauls nearby seem to threaten to give me an allergy attack and hepatitis by just walking into the store (figuratively)... This location is clean and staffed by (mostly) friendly people. The truck I received had an unusually loud engine - and the passenger door wouldn't shut completely without it being slammed. The cabin was clean-ish, but still had gross sticky places throughout the cabin. Still - I'll be back. ¡Gracias!

Patrick T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chavicia F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hector P. 
Clasificación:
5.0

El cliente no dejó un comentario.

HAROLD C. 
Clasificación:
4.0

El cliente no dejó un comentario.

perla N. 
Clasificación:
5.0

The lady at the counter and the two guys who hooked up the trailer for me were wonderful and helped me figure out my timeline. The trailer was in great shape and had a good set of matching tires with the titties still on them. Highly recommend that pickup location.

Mark A. 
Clasificación:
5.0

Very friendly and helpful staff. Equipment was clean and in good shape. Wonderful experience overall. Will continue to visit this location.

Andrew K. 
Clasificación:
5.0

The trailer I rented was clean, but it rained on our way to our new home and the passenger side door or back corner leaked. One box and one chair was soaked when I opened the rear door to unload.

Keden S. 
Clasificación:
5.0

Excellent service at the desk with Octavia and hookup by Roger coming and going. ¡Gracias!

DENNIS Andrew T. 
Clasificación:
5.0

Best service. Whole team was awesome n helpful . Gracias

ANUJ S. 
Clasificación:
5.0

Great Service.

Quintin J. 
Clasificación:
5.0

El cliente no dejó un comentario.

melanie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAY M. 
Clasificación:
5.0

Perfect

Ralph D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Delores S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Patricia A. 
Clasificación:
4.0

El cliente no dejó un comentario.

greg S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia W. 
Clasificación:
5.0

Excellent service and equipment

Jerry C. 
Clasificación:
5.0

El cliente no dejó un comentario.

diamond r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Euradakus H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lydia H. 
Clasificación:
1.0

El cliente no dejó un comentario.

Brittany D. 
Clasificación:
5.0

Everything was great! Super nice staff!

Michelle S. 
Clasificación:
3.0

Include all the prices included. The $19.99 truck rental is a scam. Plus adding on the insurance without approval from the customer is untrustworthy. I very much so dislike uhaul because of this.

Casey S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DeQuandra T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe M. 
Clasificación:
2.0

The lady who took the key when I returned it didn't even update it because she was too busy eating.

Nicole S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kathy P.  |  Overall Experience 
Clasificación:
5.0

Staff was outstanding!!

WENDY P. 
Clasificación:
4.0

I have rented a storage room for 3 years. The staff at this location was always friendly. Even when the basement flooded, the team boxed up my damage boxes with new Uhaul boxes and cleaned the unit. The price of the unit remained over the three years remained cost effective. Extremely happy with the service.

Michelle B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

sheryl lnn R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Renee H. 
Clasificación:
3.0

You guys need better customer service and the brakes on our truck were bad..

KaNea E. 
Clasificación:
4.0

Great Service

Floyd R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marshall A.  |  First Impressions 
Clasificación:
5.0

Ms. K.K. was truly outstanding, warm and professional. Just great customer service. Gracias

Saxon C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jimmie N G. 
Clasificación:
3.0

El cliente no dejó un comentario.

sandra B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tariq M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ebony M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL A. 
Clasificación:
4.0

I was told the truck was full of gas and as I got into the van and I look at the gas hand it wasn't full. But I filled it up anyway. The manager said they couldn't do anything to accommodate me. Almost like I lied this I how I felt

Diana J. 
Clasificación:
3.0

I requested an equipment dolly when I made my reservation 3 hours in advance and instead of calling me so I can make other arrangements they tell me when I ask them if it was in the truck. They didn't even have just a regular dolly for me to use.

Jessica D. 
Clasificación:
4.0

El cliente no dejó un comentario.

vanessa D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael P. 
Clasificación:
5.0

Outstanding service

Glenn D. 
Clasificación:
5.0

Besides the fact that the elevator was broke the day I moved out of my second floor storage, I never had a problem with this U-Haul company the staff are very cordial. And the cute manager works with you. I was very well taken care of I didn't have a problem with anything I recommend this place too many people!

Carolyn B.  |  Overall Experience 
Clasificación:
5.0

I have never had a problem with this location with renting equipment or renting a storage. Customer service is great from the staff. The cute manager helps you out a lot! The only problem I had was I paid storage on the 1st I moved out on the 18th and there was no refund for the extra time that I would have had the stores because I finally found an apartment I sure would have loved to get my 12 days back.

CAROLYN B. 
Clasificación:
4.0

There was a hiccup in the truck return process. My return was not closed until I called the next day and asked them why I have not received my final bill. It took them quite some time to figure it out.

Shaahin S. 
Clasificación:
1.0

Worst experience ever!!! I waited 2 hours for the location to open because the keys were not in the truck and the system wouldn't let me check out. I was late one hour to meet the movers that I hired through you. The employee helping me seemed to be very sick to the point were she couldn't keep her eyes open and was resting her upper body on the desk.

Estebania M. 
Clasificación:
5.0

Everything was fast and easy ..only one thing..to explain the whole amount that you will be charged..not just to hold the unit ..with..happened to me..

robert B. 
Clasificación:
5.0

El cliente no dejó un comentario.

VANESSA T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

randy T. 
Clasificación:
4.0

Vehicle driver door was badly out of adjustment. Cab was not cleaned well. I found a glove, stocking cap and variety of food waste when I cleaned it for turn in (none were mine). Also the vehicle wasn't full but was appropriately marked at 15/16. The lower passenger side mirror was loose causing the mirror to move while driving making it inoperable until the next stop. Left inside rear tire was low on air.

Joel B. 
Clasificación:
1.0

Have the equipment reserved including dollys or notify us in advance.

Kyle P. 
Clasificación:
3.0

Offer a discount for military, officers, veterans.

TANGELA W. 
Clasificación:
2.0

El cliente no dejó un comentario.

Tee T. 
Clasificación:
5.0

El único problema es que el elevador de el lugar no funcionaba al cual para subir mis cosas fue algo complicado subir mis pertenencias

Paola S.  |  First Impressions 
Clasificación:
4.0

Have more than one casher

SYNETHIA N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan P. 
Clasificación:
5.0

Very good customer service!

SAMUEL J. 
Clasificación:
1.0

Had reservations for week plus. Morning of appt 2 hours before to pick up got call no trailer.. sent me to another location & drove out of my way & got there & that trailer was double booked. So had to call original place back. 25 mins on hold & ended back up at original location an hour after my original pick up time.. got trailer. But where's my $50 guarantee? Nothing not even a free day on my rental nothing? Come on do better!!!! My suggestion call original borrowers of previous rental & ask what time they are returning & call me with that info to see if I want to wait 30 mins-1 hr etc or transfer to another location..

Michelle C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnny S. 
Clasificación:
5.0

Maybe more availability of pick up trucks, however, I did not have a reservation, so I really can't complain. The cargo van I rented work perfectly!

timothy L. 
Clasificación:
5.0

El cliente no dejó un comentario.

tiffany R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ana A. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANNESSA N. 
Clasificación:
5.0

A great location to rent from and a very professional staff !!!😁

Fabian W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lupe D. 
Clasificación:
5.0

They forgot to activate one of the cards to access the unit stood on hold for 2hrs finally got the gm to call us back and we were able to do what we needed

Dollie V.  |  First Impressions 
Clasificación:
5.0

online reservation and quote?

Sheryl R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CONNELL P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Susan W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Khual L. 
Clasificación:
5.0

The men that helped me were very nice and explained everything thoroughly. While there one of the men helped a pregnant woman take her boxes to her car.

basheba d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carl S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

La Twaina C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Avis T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Layla B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JOANNA D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBRA KAY S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MAURICE H.  |  Overall Experience 
Clasificación:
5.0

Helpful staff and clean facility.

Anna M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jimmie A.  |  First Impressions 
Clasificación:
5.0

Excellent customer, friendly staff, very helpful and patient. I will most definitely refer my family and friends.

Denise T.  |  First Impressions 
Clasificación:
5.0

Good people

criag e.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

joseph p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

William C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joyce S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Elbert R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Janna P.  |  Overall Experience 
Clasificación:
5.0

I ben with uhaul for over 10 years in and out

WILLIE L.  |  Overall Experience 
Clasificación:
5.0

Staff was great friendly, professional

MAHMOUD S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda N.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Sharon G.  |  First Impressions 
Clasificación:
5.0

Representative at the John T White location was professional helpful and polite as well as thoughtful

Charlene S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDA D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DEANGELO A.  |  Overall Experience 
Clasificación:
3.0

I having the hardest time with you online login. I can never sign in. When I'm transferred to customer service the wait is so horribly long I hang up. I wish you had that service where someone from uhaul can call you back when your time in queue popped up.

Ursula L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl C.  |  Overall Experience 
Clasificación:
5.0

I have been with uhaul for years, I have never had any problems. Jennifer and the General Manager is amazing. Very professional along with the entire staff

KALPKA E.  |  First Impressions 
Clasificación:
5.0

The employees was very friendly and helpful and respectable spectacle thank you so much

Ida B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Anna M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Cheryl W.  |  Overall Experience 
Clasificación:
4.0

There was an issue with follow through of assigning a change of units but the issue was resolved satisfactorily. I have utilized this U-Haul facility for many years and will again.

Phylis A R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Vickey C.  |  Overall Experience 
Clasificación:
4.0

Tha staff are really professional and helpful. I'm glad that I found them.

SUZANA Q.  |  First Impressions 
Clasificación:
5.0

Nice friendly Mannerable respectful

Ida B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Shuntanes M.  |  Overall Experience 
Clasificación:
5.0

need auto storage....do you know a location

WILLIE L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Orlando F.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Phylis A R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike S.  |  Overall Experience 
Clasificación:
4.0

Everything was satisfactory to me,

Josie S.  |  Overall Experience 
Clasificación:
5.0

The service was very good and they made it for us to store our things safely and easy. The truck was in good conditions. The staff was excellent. Thank you U- haul yall made my day

Philippa B.  |  First Impressions 
Clasificación:
4.0

I appreciate the helpfulness of the staff and when I was unable to gain access I called the after hours number it the manager fixed it with no problem

Gina W.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Krystal B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Kathy W.  |  First Impressions 
Clasificación:
5.0

Everyone was very helpful and nice

Tammy W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Debora C.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Kofashie B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Ricardo C.  |  Overall Experience 
Clasificación:
5.0

Professional, Knowledgeable and friendly staff. Facilities were clean and well organized. Manager and staff provided outstanding customer service.

carl w.  |  First Impressions 
Clasificación:
5.0

Building always clean... great place to keep valuable items!

Jerry M.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

James D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bobrisha J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

johnny d.  |  Overall Experience 
Clasificación:
5.0

David manager (may not have the correct name sorry) The entire staff at this location is very good. Always pleasant and helpful. Everyone I came in contact with were smiling, like they enjoyed there work and the team. Thanks for giving me such a great experience during a stressful time.

judee b.  |  Overall Experience 
Clasificación:
3.0

The facility is clean, but poorly maintained. Despite checking in with my pass card, the alarm went off every time I opened my space. This had been going on for over a week. Yesterday, I became trapped in the elevator for 5-10 minutes. The doors would not open. The emergency call box was not functional. No one responded to my ringing of the bell. The doors finally opened enough for me to get out. When I reported the incident to the office, the staff was unconcerned and unresponsive. Particularly the blond Caucasian woman. She doesn't seem to care about anything. She is the poster child for not being concerned for customer needs. I had to press them into action to at least come out and give the elevator an inspection. The only apology I got was a barely audible "sorry".

curtis n.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

leslie w.  |  Overall Experience 
Clasificación:
4.0

The only things I didn't like were: (1) The elevator. It's too slow and can get stuck between floors if the previous person who used it props the door open for too long. (Grrrrrrrr!!!!!), and (2) More waste receptacles would be nice. Major kudos for the courtesy of employees--some of the best I've encountered in any business!

romans 8 m.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Lillian H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JAKETA C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL ASHLEY A.  |  Overall Experience 
Clasificación:
5.0

Staff was always helpful and went the extra mile for you.

David R.  |  Overall Experience 
Clasificación:
5.0

This is an excellent managed location. I very one is very nice and helpful. This is the he only U-Haul location I use because I'm treated so professionally. This goes to every from the front, men moving trucks, even to the lady in the storage area. Perfect. Again thank you for all you do to make a transition easier. Judee Brown

judee b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DELTA SIGMA THETA S.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Abandon u.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Sylvanus H.  |  First Impressions 
Clasificación:
1.0

I rented an inside unit with the Uhaul place located at 1101 E Loop 820 Fort Worth, TX 76120. When it was time for me to move out I hired movers. The movers noticed a smell and water damage as they got into the unit. I went to the manager on duty and he came to take pictures and told me it had to come from the wall or the ceiling. You could see on the pictures that the water had been sitting there underneath my things for a while because the floor was a darker color than the rest of the floor. I was told to file a claim which I did. I didn't get insurance through uhaul because I had insurance through Progressive already and they cover things in storage or home. It made no sense to get double insurance and I had no way of knowing I would be going through such a hassle now that my things are damaged. They were going to try and depreciate my things and give me a cash value. Now they have did a 380° turn and are now stating that it was no leak and that a guy stated I had a washing machine in the unit. There is no way 3 sets of mattresses stacked up on top of each other along the wall was damaged by an empty washing machine that was on the floor in the front of the unit right when you open up the door. All of the hoses were inside the washer and the make matters more interesting, how can a washer soak things that are sitting along walls on top of other things?樂. So basically, they are telling me that they aren't responsible for any of my things getting molded, wet and coming apart, or Mildew because I had a washing machine in the unit. I lost all my furniture and I just moved here from another state and don't have a job yet. Just got a place to stay and have nothing to sleep on or put me and my son clothes in. I had two full bedroom sets one Full size and one Queen size and one single bed which was a Queen, a mirror, my dining table, and all 6 of my mattresses were damaged and they are denying my claim so that leaves me with nothing. And to top it off, they're making it seem like as if I'm lying and it's my fault my stuff got damaged. Becaue she gone say it's been no other claims involving that unit in the past. Like woman it's a first time for everything. How do water go up walls from the floor if my washing machine caused all the damage? Do Not Rent Here!! All my hard work has been wiped out and I have to start over in this pandemic. How will I get anything when I'm just moving here and have yet to get job placement? I have a son to take care of and they should be ashamed of themselves not caring at all. I know I wouldn't get the full value of my things, but nothing at all, come on now that's wrong. I struggled for everything I got. This isn't right and it's not fair. This is no way to do business especially when my unit was an inside unit. My stuff was a total lost of over $7k but I estimated around $5k because the receipts got wet and they couldn't be made out. You would think they wouldn't want bad publicity but I guess they really don't care about nothing but taking money like other company's.

Demetria W.  |  Overall Experience 
Clasificación:
4.0

Staff courteous, professional, informative & provided excellent customer service. Process of setting up storage rental easy & efficient.

debi b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHY S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda N.  |  First Impressions 
Clasificación:
4.0

Pleasant experience

ken H.  |  Overall Experience 
Clasificación:
4.0

None at this time

Vickey C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Astrid J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kameron W.  |  Online Move In 
Clasificación:
3.0

Have used Uhaul over the years several times for local and long distance moves. Had the usual problems with the car hitch, so would suggest better maintenance instead of sending out. At Texas location was advised that THEY made a mistake, and gave me a storage that belonged to someone else. Told me they didn't have any more available units and acted as if that was final. I drove from Maryland, with the 26' truck, and car hitch to add and you telling me I have no place to store my belongings. Unacceptable and only after me advising what needed to happen was I accommodated. Sensitivity training needs to be given for one, and critical thinking skills need to be taught for two. I will be relocating again in a year, but probably won't use Uhaul in the future.

SHERRI D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TALAYAHAH'LEXUS W.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

MANUEL N.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ERNEST S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jeff t.  |  Overall Experience 
Clasificación:
5.0

Only problem I had was some times so busy could not get thru on phone. But avoided that by calling middle of night.

BRENDA B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

kimbarley g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Breezy R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CANDICE L.  |  First Impressions 
Clasificación:
1.0

Picking up my trailer it wasnt ready had to go to different sote to pick up. Once i arrived i couldnt unload

Michael h.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHY S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ray B.  |  Overall Experience 
Clasificación:
5.0

The staff here at this U-Haul location on East Loop Souh 820 and I-30 in Fort Worth, Tx. Is the best location!!!, the manager Mr. David Willey, he is a great leader for his team, excellent customer service skills and fast and friendly service each and every time I come inside the facility it's such a level of respect and it's very clean and organized, especially with the covid-19 6 feet apart restrictions. So, I definitely recommend anyone who wants great service and a clean unit this is the place to come too. This U-Haul facility automatically is five stars!!!

denise r.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise h.  |  Overall Experience 
Clasificación:
5.0

Friendly and helpful customer service

baseemah p.  |  Overall Experience 
Clasificación:
5.0

Tremmel and the staff customer service is very impressive and appreciated. My family's belongings have been stored and secure for over a year.

chanel m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

robert w.  |  Overall Experience 
Clasificación:
5.0

I love that U-Haul they always have excellent service I use them again and again

mary b.  |  First Impressions 
Clasificación:
5.0

Keep up the good work!

Osha F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiara C.  |  First Impressions 
Clasificación:
5.0

Provide helpful and friendly service.

baseemah p.  |  First Impressions 
Clasificación:
5.0

I loved this location. They helped me out to the fullest. They are loving and caring people that work up there and willing to help when you have nowhere else to turn. Would go back and rent thru them again if I had too.

SHAMICA B.  |  Overall Experience 
Clasificación:
5.0

This is a great place to look towards for moving rental and storage. The staff is very courteous and knowledgeable.

Joshua T.  |  Overall Experience 
Clasificación:
5.0

Very friendly and helpful to me and my daughter.

Megan M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

kenneth c.  |  First Impressions 
Clasificación:
5.0

N/C

victor b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

anjelicia b.  |  First Impressions 
Clasificación:
4.0

Extraordinario servicio al cliente

Joan W.  |  First Impressions 
Clasificación:
5.0

Pleased with the service. Thank you!

Myles O.  |  Overall Experience 
Clasificación:
4.0

Great

Jacqueline B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

brenda w.  |  Overall Experience 
Clasificación:
2.0

Immediately had trouble with my access code that didn't get rectified. Used it initially but upon returning later i was denied access. Staff claimed it was the computer system. Later said it was okay but my access was still denied. It was as if my pincode was changed. I am not pleased. How do I change my code? Staff did not attempt to assist at all.

Tammie S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachel B.  |  First Impressions 
Clasificación:
5.0

One of the best Uhaul locations I've been. Very helpful and knowledgeable.

Damon W.  |  First Impressions 
Clasificación:
1.0

Staff were friendly, however online orders don't transfer to the facilities. This makes them have a lot of confusion about your reservation and they charge when they're not supposed to.

JAKETA C.  |  First Impressions 
Clasificación:
5.0

We have been trying to close on buying a new home foe over a month now. With all of the stress that has been added. Uhaul has taken the biggest burden from us. The men and women have gone above and beyond yo help us in this difficult time of need. I cant express our gratitude and hope that ever company can meet uhaul standard of customer service. Thank you thank you thank you!!!!!!!!!!

natasha S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

michelle N.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Lacretia R.  |  Overall Experience 
Clasificación:
5.0

Staff was extremely helpful.

Byron H.  |  Overall Experience 
Clasificación:
5.0

The fire header running in the overhead of my storage unit did create some rusty damage on my contents due to condensation.

rayford h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LATRICE D.  |  Overall Experience 
Clasificación:
5.0

Trammell Allen was friendly, helpful, and thoughtful!! He represented the service you would want your company to have!

Byron H.  |  First Impressions 
Clasificación:
4.0

The lady that checked me out was really rude

harold h.  |  First Impressions 
Clasificación:
5.0

I appreciate uhaul, they really helped me out when i needed a storage location.

lakena S.  |  Overall Experience 
Clasificación:
5.0

Thanks for all

Ulises M.  |  Overall Experience 
Clasificación:
1.0

I did not authorize my closeout. The manager David wiley committee fraud. He took my account and closed it out and put it in my soon to be ex-husbands name. Roy Mitchell. I am calling my lawyer

Carlin r.  |  Overall Experience 
Clasificación:
4.0

Great place and people.

Kimberly F.  |  Overall Experience 
Clasificación:
5.0

Location was perfect for me

GAIL Y.  |  Overall Experience 
Clasificación:
5.0

.

Vicki B.  |  Overall Experience 
Clasificación:
5.0

Thanks for everything great place !!!

armando m.  |  Overall Experience 
Clasificación:
5.0

I really appreciate the experience and the grace with which you guys handled me.

Shanon E.  |  Overall Experience 
Clasificación:
5.0

Ms. Jones and Mr. Allen were very friendly and very helpful.

germaine D.  |  Overall Experience 
Clasificación:
5.0

Whitney was very helpful and gracious. We started the move in this AM and the young lady (didn't get her name) showed me how to access the facility and located my unit...very much appreciated.

linda c.  |  First Impressions 
Clasificación:
5.0

The staff was always friendly and helpful

ANGELA M.  |  Overall Experience 
Clasificación:
5.0

Only problem elevator sometimes not working, but management gets it fix ASAP. All personnel helpful and friendly. I moved out one week early so praying for one week refunded Thanks!!

SHIRLEY L.  |  Overall Experience 
Clasificación:
5.0

The employees are very helpful and the storage facility is quite nice.

andrea j.  |  First Impressions 
Clasificación:
5.0

Kendrick White Jr. Is always helpful/willing to go the extra mile. He always has a positive attitude no just with me but to every customer no matter how busy the store would be. Service Excellence!

Dana c.  |  Overall Experience 
Clasificación:
5.0

My family has been using this U-Haul company off and on for 16yrs and are very pleased. Gracias

sylvia a.  |  First Impressions 
Clasificación:
3.0

Overall great experience. It is a little dirty and we did see roaches but it could also be from the tenets. Access after hours was a hit or miss. We tried to access our storage after 10pm and couldn't

JUAN S.  |  Overall Experience 
Clasificación:
5.0

Great Customer Services

Christine E.  |  Overall Experience 
Clasificación:
4.0

Only issue I was told I would be charge for the price of 1 big storage after they gave me 2 small ones because they were out. Never happened. I had to pay for 2 almost $200. Other than that it was ok.

Tierney P.  |  Overall Experience 
Clasificación:
5.0

My unit was easily accessible and the elevator was spacious. Carts were always available, and THERE WAS NO DUST on my things after 2 years in storage! I will definitely recommend this facility! Gracias

Aurther D.  |  Overall Experience 
Clasificación:
4.0

The only thing I didn't like was 2 days after my due date without a payment the horasing letters started coming in the mail...that is ridiculous

Tramell A.  |  Overall Experience 
Clasificación:
3.0

The areas I listed as no was due to the last 3 days at the facility. This was due to the attitude of the staff when I was moving out of storage. The elevator wasn't working and I stored my items on

Mary T.  |  Overall Experience 
Clasificación:
3.0

People was rude

Rachel Q.  |  Overall Experience 
Clasificación:
5.0

Excellent experience

Charles M.  |  Overall Experience 
Clasificación:
5.0

Good storage facility will recommend and use again.

Torria G.  |  Overall Experience 
Clasificación:
5.0

Everything and a everyone was great! Great customer service!

Miyaki R.  |  First Impressions 
Clasificación:
5.0

I had a wonderful experience at the 820 and John T White location. The lady that assisted me was very friendly and knowledgeable. I believe her name was Whitney.

Kimberly R.  |  First Impressions 
Clasificación:
5.0

The staff is informative and professional and happy!. This site is super clean and accessible. I would highly recommend U-Haul off of 820/John T White to anyone looking for a safe and secure storage.

ALLYSON G.  |  Overall Experience 
Clasificación:
5.0

The employees who helped me were courteous and extremely helpful. Very pleased.

jill c.  |  First Impressions 
Clasificación:
5.0

Very helpful and friendly

Delicia J.  |  First Impressions 
Clasificación:
1.0

Had arrangements to enter after hours. Could not access. Had to find another storage option that evening. I never moved in. Your associate that rented the unit did not show me after hrs process.

norma l.  |  Overall Experience 
Clasificación:
5.0

My move out was great! The rental was not so great! I rented a truck and returned the truck the same day 3/29/2019. Some how there was a mix up. my card is still being charged! NOT HAPPY AT ALL!

DELONDA K.  |  Overall Experience 
Clasificación:
5.0

Great service

david s.  |  First Impressions 
Clasificación:
4.0

It was okay!!! We did have the elevator go out during our time.

Steven C.  |  Overall Experience 
Clasificación:
4.0

Was billed for about 15.32 over estimated numbers of the usage, still have not been reimbursed for it, other than that I am satisfied.

Corey H.  |  First Impressions 
Clasificación:
5.0

The crew was nice and understanding.

Shesaunthralyn S.  |  First Impressions 
Clasificación:
4.0

Gracias

Yves N.  |  Overall Experience 
Clasificación:
5.0

Will be using this facility for years to come

Monteze M.  |  Overall Experience 
Clasificación:
5.0

Super Customer Service

Renee B.  |  First Impressions 
Clasificación:
5.0

Very professional

Leslie W.  |  First Impressions 
Clasificación:
5.0

Very good experience.

MARA T.  |  Overall Experience 
Clasificación:
4.0

Very pleased with overall experience. No one at pick up spot but keys and truck we're easily obtained.

Eileen H. | Reservación
Clasificación:
4.0

10/29/18 As a current customer#2645 Uhaul, storage area & hallways has no debris or trash & restrooms has maintained a cleanliness. I'm grateful to staff Sara, Malachi & Brittany. Thanks! PKing#2645

patricia k.  |  Overall Experience 
Clasificación:
3.0

I always use Uhaul and have been satisfied with the service.

arthurlon b.  |  Overall Experience 
Clasificación:
5.0

Everyone I interacted with was friendly and helpful. The only thing about this location is that it can be hard to get to if you aren't familiar with the area it's in.

Anna M.  |  Overall Experience 
Clasificación:
5.0

Staff at 820 facility very friendly and nice

helen j.  |  Overall Experience 
Clasificación:
5.0

Always excellent and courteous service at this location.

Winfred W. | Reservación
Clasificación:
5.0

Great service.

Marjorie R. | Reservación
Clasificación:
4.0

Great experience!

TREEVA R.  |  Overall Experience 
Clasificación:
5.0

I'm thankful for blessing me on paying $20 instead of $294, Thank you so much.

Christian H.  |  Overall Experience 
Clasificación:
4.0

Great customer experience. Unfortunately, I can't remember the lady who assisted me at the storage unit, but she went above and beyond in helping me.

LAVERN G. | Reservación
Clasificación:
5.0

Everyone were excel to us the Knight Of Columbus.

GEORGE W.  |  Overall Experience 
Clasificación:
5.0

Nice doing business with you all

Tanille A.  |  Overall Experience 
Clasificación:
5.0

A+. OK!

Wendell M.  |  Overall Experience 
Clasificación:
3.0

When i moved my stuff out of the unit i stored my stuff in there was roaches coming out and also roaches where hiding in the crack of my table and i didnt like that at all i brought roaches out with

Nancy C.  |  Overall Experience 
Clasificación:
4.0

The only thing we had a problem with what is the elevator was always out of order.

Anthony C.  |  Overall Experience 
Clasificación:
5.0

Very helpful staff

elizabeth l.  |  Overall Experience 
Clasificación:
5.0

Paul the manager was great. Helped when I ran into hiccup with my move. Very customer service oriented

connie i.  |  Overall Experience 
Clasificación:
5.0

I am grateful that the staff was understanding of my difficult situation and worked with me so that I was able to move out at a fair price. Always have been treated very well by the staff here.

Mindy T.  |  Overall Experience 
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