Customer Reviews for U-Haul Moving & Storage of E Fort Worth at 820 & I-30
Fort Worth, TX 76120
(S Of Jt White Rd)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 11/25/2021: 7:00 a. m. - 3:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Edward H.
El cliente no dejó un comentario.LARRY B.
El cliente no dejó un comentario.Kaylor M.
El cliente no dejó un comentario.Brian M.
El cliente no dejó un comentario.Vickey C. | Overall Experience
El cliente no dejó un comentario.Michael H.
I would make sure that the back of all of the trucks are clean without any type of smell that would hinder a customer from moving forward. A moving truck should not smell like farm animals were being transported.WENDELL W.
Everything was greatCinetrea G.
El cliente no dejó un comentario.william P.
El cliente no dejó un comentario.Aaron G.
Tha staff are really professional and helpful. I'm glad that I found them.SUZANA Q. | First Impressions
fast service easy drop offArturo O.
El cliente no dejó un comentario.Levord R.
Clean vehicleLakisha S.
Encourage allll of the front desk/customer service agents to be more helpful. My rating is based on my most recent visit. I rent a truck at least 1-2 times a month. Recently I rented a truck and purchased a storage lock on 9-18 while driving the truck, I received a call that my grandson had passed away. I became distracted and dropped the lock behind the seat and failed to retrieve. I asked the female rep on today if she could look in the truck, the customer service agent next to her advised that she should replace the lock. She ignored him and refused to check the truck.DEBRAH N.
El cliente no dejó un comentario.Khual L.
Nice friendly Mannerable respectfulIda B. | First Impressions
El cliente no dejó un comentario.greg H.
El cliente no dejó un comentario.Keenan T.
Do not try to charge people twice. I know good and well they tried to charge me twice.SHIRLEY S.
El cliente no dejó un comentario.Shuntanes M. | Overall Experience
The staff was efficient, personable and eager to assist from start to finish. A+++++WANDA T.
El cliente no dejó un comentario.Neil J.
Make sure store level Management is current and up to date on uploading drivers license to the rental account. This will save customers time and money as well as U-haul being more efficient with man labor hour costs. Excellent job, Jimmy VJames V.
El cliente no dejó un comentario.Andrew N.
need auto storage....do you know a locationWILLIE L. | First Impressions
El cliente no dejó un comentario.DESMOND J.
El cliente no dejó un comentario.Roger F.
El cliente no dejó un comentario.ELSA P.
The one girl and then all the guys we're all seriously trying to help me get my trailer lights figured out I got it all done with no problem but with their helpVeronica G.
El cliente no dejó un comentario.EVELIN H.
El cliente no dejó un comentario.Orlando F. | First Impressions
Staff did their best to help with the jammed door, but ultimately we had to use extreme force to get it open to unload our belongings.Brian B.
Having a place to put your phone when utilizing MapQuest would be convenient. Plus Bluetooth feature to hear the directions through the speakers.Mary Q.
El cliente no dejó un comentario.Phylis A R. | First Impressions
El cliente no dejó un comentario.Mike S. | Overall Experience
Great job here! James K who does the returns outside has great customer service.Miranda L.
El cliente no dejó un comentario.DAVID M.
Nothing! Fabulous employees went above and beyond to accommodate us and ensure our safety. Well done!Judson G.
Great experience! James handled our truck and trailer returns outside, his customer service is wonderful. Had to make a couple of calls to this location regarding storage rental, Corandra (sp?) Was helpful and kind.Miranda L.
El cliente no dejó un comentario.SAL V.
Everything was satisfactory to me,Josie S. | Overall Experience
El cliente no dejó un comentario.ROBIN S.
El cliente no dejó un comentario.Tannisha A.
The service was very good and they made it for us to store our things safely and easy. The truck was in good conditions. The staff was excellent. Thank you U- haul yall made my dayPhilippa B. | First Impressions
El cliente no dejó un comentario.Dennis F.
Clean your roachesDominique B.
I appreciate the helpfulness of the staff and when I was unable to gain access I called the after hours number it the manager fixed it with no problemGina W. | Overall Experience
El cliente no dejó un comentario.INGA H.
El cliente no dejó un comentario.Eric F.
El cliente no dejó un comentario.Krystal B. | Overall Experience
El cliente no dejó un comentario.GARY W.
Great place. Great customer service.NORMAN S.
El cliente no dejó un comentario.ALONTE JUAN W.
El cliente no dejó un comentario.Larry C. | First Impressions
El cliente no dejó un comentario.Kathy W. | First Impressions
Everyone was very helpful and niceTammy W. | First Impressions
Everything was OKCharles B.
Make sure straps on car tires are on correctly. Two emoyees strapped down my car.. When I stopped to fill up the tank while on the road the strap on the driver side tire had completely fallen off and my car was only held on by the tire against the side of car carrier.Aaron F.
El cliente no dejó un comentario.PETER QUOC T.
Thank you for being the great company you areTammy P.
El cliente no dejó un comentario.JERRY B.
El cliente no dejó un comentario.Yara C.
Someone stole 2 of my batteries out the bed of my truck in the customer parking overnight ..adrian F.
El cliente no dejó un comentario.Ryan W.
I'll never returned a uhaul truck without placing the gas upon returning the truck and also I was charged a extra day and a $ 20.00 after fee that I wasn't aware of never had this problem before until I used this locationEileen B.
Very nice serviceHECTOR R.
El cliente no dejó un comentario.Billy B.
the GM of the location, i believe Daniel, was FABULOUS; he was so helpful, a pleasure to deal with and I highly recommendRILEY S.
El cliente no dejó un comentario.Brendan B.
El cliente no dejó un comentario.Debora C. | First Impressions
Location was great. The website for online check-in was not working (would not allow me or my wife to upload our location). I had to email customer service with photos of odometer, where I parked the truck, etc.Kyle C.
NEED MORE PEOPLE TO COMMUNICATE WHEN PICK UP TRUCK AND RETURN.....Jesus M.
Staff was rude, lazy, took forever to get a key when I managed to check in reservation with the easy checkout app which seemed to be glitchy as well. Likely will not use UHAUL at all in the futureJAIME C.
The wait on the phone to speak to a customer service rep is too long. 15 minutes should be cut shorter.Josseline P.
The only problem I had was parking. The staff was very friendly and helpful, and the pickup I rented was in great condition.MARLA C.
All was great, staff knowledgeable and professionalRayford J.
For having 75000 miles the truck was in excellent shape.William T.
El cliente no dejó un comentario.CHARLES D.
El cliente no dejó un comentario.Kofashie B. | Overall Experience
El cliente no dejó un comentario.FRANCISCO T.
El cliente no dejó un comentario.AKHIL P.
El cliente no dejó un comentario.Jessica P.
El cliente no dejó un comentario.Ricardo C. | Overall Experience
First time to check in via mobil device rather than at the counter. Really like this optionTammye N.
I love going here, very reasonable prices, and friendly staffðŸ˜Thesera S.
Professional, Knowledgeable and friendly staff. Facilities were clean and well organized. Manager and staff provided outstanding customer service.carl w. | First Impressions
El cliente no dejó un comentario.PAMELA L.
Nothing! They were awesome!!!!Lynn C.
El cliente no dejó un comentario.Anthony O.
Building always clean... great place to keep valuable items!Jerry M. | Overall Experience
El cliente no dejó un comentario.Juan R.
El cliente no dejó un comentario.William W.
Customer service was outstanding.David F.
It's better than the location that's on Boulevard 26 the young lady at the counter is very knowledgeable courteous and make sure that you have all the information to ensure that everything goes smoothly unexpected ,expected which just really can't say how thorough she was The whole staff was extremely very pleasant and as a matter of fact the young ladyâ€˜s name is Octavia I would give her10 starsDEBRA G.
El cliente no dejó un comentario.David F.
El cliente no dejó un comentario.James D. | Overall Experience
Everything greatAdrian H.
El cliente no dejó un comentario.Jerry Y.
El cliente no dejó un comentario.Bobrisha J. | Overall Experience
El cliente no dejó un comentario.johnny d. | Overall Experience
David manager (may not have the correct name sorry) The entire staff at this location is very good. Always pleasant and helpful. Everyone I came in contact with were smiling, like they enjoyed there work and the team. Thanks for giving me such a great experience during a stressful time.judee b. | Overall Experience
El cliente no dejó un comentario.Bobrisha J.
The facility is clean, but poorly maintained. Despite checking in with my pass card, the alarm went off every time I opened my space. This had been going on for over a week. Yesterday, I became trapped in the elevator for 5-10 minutes. The doors would not open. The emergency call box was not functional. No one responded to my ringing of the bell. The doors finally opened enough for me to get out. When I reported the incident to the office, the staff was unconcerned and unresponsive. Particularly the blond Caucasian woman. She doesn't seem to care about anything. She is the poster child for not being concerned for customer needs. I had to press them into action to at least come out and give the elevator an inspection. The only apology I got was a barely audible "sorry".curtis n. | Overall Experience
Clean the uhaul and repair the leaks.Alexia W.
El cliente no dejó un comentario.leslie w. | Overall Experience
El cliente no dejó un comentario.ADEDAYO A.
Upon drop off, I was in a huge hurry. The u haul employee was not. He continued to work on a non-pressing track, vacuuming it out and I had to attach my trailer. This normally occurs after hours, however, I was surprised in a full business suit and heels, the worker allowed me to detach my own I Hail trailer. I rent from this location 4+ times per month and I've never had such an experience. Respectfully, Tobi Jackson, MS Executive Director FW SPARC President FWISD Board of TrusteesTobi J.
El cliente no dejó un comentario.CHARLES G.
easy process. nice people and helped alotROBERT P.
I drove around 30 minutes trying to get to the location. I explained to the U-Haul person that check me in that my gps took me on and off the highway and they still.charge me for 12 miles $64. That has never happened to me. I was lost trying to get to the location. And I know for a fact that I didn't go over 12 miles actually I drove the gas out that was in there because the U-Haul was on empty a 4th of a tank. I should be refunded my $64.SHANTYA W.
El cliente no dejó un comentario.Albert F.
El cliente no dejó un comentario.DORIEL M.
Better customer service from the front desk.Latoya B.
El cliente no dejó un comentario.Caron H.
this location charged my friends card and then made us pay 100$ cash deposit before getting the uhaul because apparently their card machine was down. we came back and i told them i need my full $100 back because they charged my friends card and they said no it'll refund in a few days so they charged me and his card . we left and called the bank and the bank says it's not going to be refunded because they took the money out the cardABIGAIL L.
The only problem I noticed was the low beams were extremely dull. Could not see very wellNORRIS R.
Staff was friendly, informative, helpful and made me want to use this location for every rental need.Wanda T.
El cliente no dejó un comentario.Jason F.
The only things I didn't like were: (1) The elevator. It's too slow and can get stuck between floors if the previous person who used it props the door open for too long. (Grrrrrrrr!!!!!), and (2) More waste receptacles would be nice. Major kudos for the courtesy of employees--some of the best I've encountered in any business!romans 8 m. | Overall Experience
El cliente no dejó un comentario.Synethia N.
The rental truck that I received to drive from TX to KC had a very bad alignment issue which almost caused me to wreck and run off the road, the truck shook very badly when slowing down. I though the truck was going to come off the axle. and the gas gauge was broken which caused me to overfill and very nervous on the highway trying to determine how much gas is left while traveling. I am currently waiting for a manager to contact me to discuss this issue. Please have a manager or supervisor to contact me to discuss my issues ASAP. Have a Blessed Day!Fatimah K.
El cliente no dejó un comentario.PHYLIS R.
El cliente no dejó un comentario.Lillian H. | First Impressions
Very nice people working thereErik G.
El cliente no dejó un comentario.JAKETA C. | Overall Experience
El cliente no dejó un comentario.MICHAEL ASHLEY A. | Overall Experience
Staff was always helpful and went the extra mile for you.David R. | Overall Experience
This is an excellent managed location. I very one is very nice and helpful. This is the he only U-Haul location I use because I'm treated so professionally. This goes to every from the front, men moving trucks, even to the lady in the storage area. Perfect. Again thank you for all you do to make a transition easier. Judee Brownjudee b. | First Impressions
El cliente no dejó un comentario.DELTA SIGMA THETA S. | First Impressions
El cliente no dejó un comentario.Abandon u. | First Impressions
El cliente no dejó un comentario.Sylvanus H. | First Impressions
I rented an inside unit with the Uhaul place located at 1101 E Loop 820 Fort Worth, TX 76120. When it was time for me to move out I hired movers. The movers noticed a smell and water damage as they got into the unit. I went to the manager on duty and he came to take pictures and told me it had to come from the wall or the ceiling. You could see on the pictures that the water had been sitting there underneath my things for a while because the floor was a darker color than the rest of the floor. I was told to file a claim which I did. I didn't get insurance through uhaul because I had insurance through Progressive already and they cover things in storage or home. It made no sense to get double insurance and I had no way of knowing I would be going through such a hassle now that my things are damaged. They were going to try and depreciate my things and give me a cash value. Now they have did a 380° turn and are now stating that it was no leak and that a guy stated I had a washing machine in the unit. There is no way 3 sets of mattresses stacked up on top of each other along the wall was damaged by an empty washing machine that was on the floor in the front of the unit right when you open up the door. All of the hoses were inside the washer and the make matters more interesting, how can a washer soak things that are sitting along walls on top of other things?樂. So basically, they are telling me that they aren't responsible for any of my things getting molded, wet and coming apart, or Mildew because I had a washing machine in the unit. I lost all my furniture and I just moved here from another state and don't have a job yet. Just got a place to stay and have nothing to sleep on or put me and my son clothes in. I had two full bedroom sets one Full size and one Queen size and one single bed which was a Queen, a mirror, my dining table, and all 6 of my mattresses were damaged and they are denying my claim so that leaves me with nothing. And to top it off, they're making it seem like as if I'm lying and it's my fault my stuff got damaged. Becaue she gone say it's been no other claims involving that unit in the past. Like woman it's a first time for everything. How do water go up walls from the floor if my washing machine caused all the damage? Do Not Rent Here!! All my hard work has been wiped out and I have to start over in this pandemic. How will I get anything when I'm just moving here and have yet to get job placement? I have a son to take care of and they should be ashamed of themselves not caring at all. I know I wouldn't get the full value of my things, but nothing at all, come on now that's wrong. I struggled for everything I got. This isn't right and it's not fair. This is no way to do business especially when my unit was an inside unit. My stuff was a total lost of over $7k but I estimated around $5k because the receipts got wet and they couldn't be made out. You would think they wouldn't want bad publicity but I guess they really don't care about nothing but taking money like other company's.Demetria W. | Overall Experience
Staff courteous, professional, informative & provided excellent customer service. Process of setting up storage rental easy & efficient.debi b. | First Impressions
El cliente no dejó un comentario.KATHY S. | Overall Experience
El cliente no dejó un comentario.Kevin W. | First Impressions
El cliente no dejó un comentario.Brenda N. | First Impressions
Pleasant experienceken H. | Overall Experience
None at this timeVickey C. | First Impressions
El cliente no dejó un comentario.Astrid J. | Overall Experience
El cliente no dejó un comentario.Kameron W. | Online Move In
Have used Uhaul over the years several times for local and long distance moves. Had the usual problems with the car hitch, so would suggest better maintenance instead of sending out. At Texas location was advised that THEY made a mistake, and gave me a storage that belonged to someone else. Told me they didn't have any more available units and acted as if that was final. I drove from Maryland, with the 26' truck, and car hitch to add and you telling me I have no place to store my belongings. Unacceptable and only after me advising what needed to happen was I accommodated. Sensitivity training needs to be given for one, and critical thinking skills need to be taught for two. I will be relocating again in a year, but probably won't use Uhaul in the future.SHERRI D. | First Impressions
El cliente no dejó un comentario.TaLayah W. | Overall Experience
El cliente no dejó un comentario.MANUEL N. | Overall Experience
El cliente no dejó un comentario.ERNEST S. | Overall Experience
El cliente no dejó un comentario.jeff t. | Overall Experience
Only problem I had was some times so busy could not get thru on phone. But avoided that by calling middle of night.BRENDA B. | Overall Experience
El cliente no dejó un comentario.kimbarley g. | Overall Experience
El cliente no dejó un comentario.Breezy R. | Overall Experience
El cliente no dejó un comentario.CANDICE L. | First Impressions
Picking up my trailer it wasnt ready had to go to different sote to pick up. Once i arrived i couldnt unloadMichael h. | Online Move In
El cliente no dejó un comentario.KATHY S. | First Impressions
El cliente no dejó un comentario.Ray B. | Overall Experience
The staff here at this U-Haul location on East Loop Souh 820 and I-30 in Fort Worth, Tx. Is the best location!!!, the manager Mr. David Willey, he is a great leader for his team, excellent customer service skills and fast and friendly service each and every time I come inside the facility it's such a level of respect and it's very clean and organized, especially with the covid-19 6 feet apart restrictions. So, I definitely recommend anyone who wants great service and a clean unit this is the place to come too. This U-Haul facility automatically is five stars!!!denise r. | First Impressions
El cliente no dejó un comentario.Denise h. | Overall Experience
Friendly and helpful customer servicebaseemah p. | Overall Experience
Tremmel and the staff customer service is very impressive and appreciated. My family's belongings have been stored and secure for over a year.chanel m. | Overall Experience
El cliente no dejó un comentario.robert w. | Overall Experience
I love that U-Haul they always have excellent service I use them again and againmary b. | First Impressions
El cliente no dejó un comentario.Tiara C. | First Impressions
Provide helpful and friendly service.baseemah p. | First Impressions
Very friendly and helpful to me and my daughter.Megan M. | First Impressions
El cliente no dejó un comentario.anjelicia b. | First Impressions
Extraordinario servicio al clienteJoan W. | First Impressions
El cliente no dejó un comentario.Rachel B. | First Impressions
One of the best Uhaul locations I've been. Very helpful and knowledgeable.Damon W. | First Impressions
Staff were friendly, however online orders don't transfer to the facilities. This makes them have a lot of confusion about your reservation and they charge when they're not supposed to.JAKETA C. | First Impressions
The employees are very helpful and the storage facility is quite nice.andrea j. | First Impressions
The crew was nice and understanding.Shesaunthralyn S. | First Impressions
Super Customer ServiceRenee B. | First Impressions
Servicios adicionales en esta ubicación
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