Make sure store level Management is current and up to date on uploading drivers license to the rental account. This will save customers time and money as well as U-haul being more efficient with man labor hour costs. Excellent job, Jimmy V
James V.Customer Reviews for U-Haul Moving & Storage of E Fort Worth at 820 & I-30
Testimonials From Recent Customers
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need auto storage....do you know a location
WILLIE L. | First ImpressionsThe one girl and then all the guys we're all seriously trying to help me get my trailer lights figured out I got it all done with no problem but with their help
Veronica G.Staff did their best to help with the jammed door, but ultimately we had to use extreme force to get it open to unload our belongings.
Brian B.Having a place to put your phone when utilizing MapQuest would be convenient. Plus Bluetooth feature to hear the directions through the speakers.
Mary Q.Great job here! James K who does the returns outside has great customer service.
Miranda L.Nothing! Fabulous employees went above and beyond to accommodate us and ensure our safety. Well done!
Judson G.Great experience! James handled our truck and trailer returns outside, his customer service is wonderful. Had to make a couple of calls to this location regarding storage rental, Corandra (sp?) Was helpful and kind.
Miranda L.Everything was satisfactory to me,
Josie S. | Overall ExperienceThe service was very good and they made it for us to store our things safely and easy. The truck was in good conditions. The staff was excellent. Thank you U- haul yall made my day
Philippa B. | First ImpressionsClean your roaches
Dominique B.I appreciate the helpfulness of the staff and when I was unable to gain access I called the after hours number it the manager fixed it with no problem
Gina W. | Overall ExperienceGreat place. Great customer service.
NORMAN S.Everyone was very helpful and nice
Tammy W. | First ImpressionsEverything was OK
Charles B.Make sure straps on car tires are on correctly. Two emoyees strapped down my car.. When I stopped to fill up the tank while on the road the strap on the driver side tire had completely fallen off and my car was only held on by the tire against the side of car carrier.
Aaron F.Thank you for being the great company you are
Tammy P.Someone stole 2 of my batteries out the bed of my truck in the customer parking overnight ..
adrian F.I'll never returned a uhaul truck without placing the gas upon returning the truck and also I was charged a extra day and a $ 20.00 after fee that I wasn't aware of never had this problem before until I used this location
Eileen B.Very nice service
HECTOR R.the GM of the location, i believe Daniel, was FABULOUS; he was so helpful, a pleasure to deal with and I highly recommend
RILEY S.Location was great. The website for online check-in was not working (would not allow me or my wife to upload our location). I had to email customer service with photos of odometer, where I parked the truck, etc.
Kyle C.NEED MORE PEOPLE TO COMMUNICATE WHEN PICK UP TRUCK AND RETURN.....
Jesus M.Staff was rude, lazy, took forever to get a key when I managed to check in reservation with the easy checkout app which seemed to be glitchy as well. Likely will not use UHAUL at all in the future
JAIME C.The wait on the phone to speak to a customer service rep is too long. 15 minutes should be cut shorter.
Josseline P.The only problem I had was parking. The staff was very friendly and helpful, and the pickup I rented was in great condition.
MARLA C.All was great, staff knowledgeable and professional
Rayford J.For having 75000 miles the truck was in excellent shape.
William T.Nada
Felipe G.First time to check in via mobil device rather than at the counter. Really like this option
Tammye N.I love going here, very reasonable prices, and friendly staffðŸ˜
Thesera S.Professional, Knowledgeable and friendly staff. Facilities were clean and well organized. Manager and staff provided outstanding customer service.
carl w. | First ImpressionsNothing! They were awesome!!!!
Lynn C.Building always clean... great place to keep valuable items!
Jerry M. | Overall ExperienceCustomer service was outstanding.
David F.It's better than the location that's on Boulevard 26 the young lady at the counter is very knowledgeable courteous and make sure that you have all the information to ensure that everything goes smoothly unexpected ,expected which just really can't say how thorough she was The whole staff was extremely very pleasant and as a matter of fact the young lady‘s name is Octavia I would give her10 stars
DEBRA G.Everything great
Adrian H.David manager (may not have the correct name sorry) The entire staff at this location is very good. Always pleasant and helpful. Everyone I came in contact with were smiling, like they enjoyed there work and the team. Thanks for giving me such a great experience during a stressful time.
judee b. | Overall ExperienceThe facility is clean, but poorly maintained. Despite checking in with my pass card, the alarm went off every time I opened my space. This had been going on for over a week. Yesterday, I became trapped in the elevator for 5-10 minutes. The doors would not open. The emergency call box was not functional. No one responded to my ringing of the bell. The doors finally opened enough for me to get out. When I reported the incident to the office, the staff was unconcerned and unresponsive. Particularly the blond Caucasian woman. She doesn't seem to care about anything. She is the poster child for not being concerned for customer needs. I had to press them into action to at least come out and give the elevator an inspection. The only apology I got was a barely audible "sorry".
curtis n. | Overall ExperienceClean the uhaul and repair the leaks.
Alexia W.Upon drop off, I was in a huge hurry. The u haul employee was not. He continued to work on a non-pressing track, vacuuming it out and I had to attach my trailer. This normally occurs after hours, however, I was surprised in a full business suit and heels, the worker allowed me to detach my own I Hail trailer. I rent from this location 4+ times per month and I've never had such an experience. Respectfully, Tobi Jackson, MS Executive Director FW SPARC President FWISD Board of Trustees
Tobi J.easy process. nice people and helped alot
ROBERT P.I drove around 30 minutes trying to get to the location. I explained to the U-Haul person that check me in that my gps took me on and off the highway and they still.charge me for 12 miles $64. That has never happened to me. I was lost trying to get to the location. And I know for a fact that I didn't go over 12 miles actually I drove the gas out that was in there because the U-Haul was on empty a 4th of a tank. I should be refunded my $64.
SHANTYA W.Better customer service from the front desk.
Latoya B.this location charged my friends card and then made us pay 100$ cash deposit before getting the uhaul because apparently their card machine was down. we came back and i told them i need my full $100 back because they charged my friends card and they said no it'll refund in a few days so they charged me and his card . we left and called the bank and the bank says it's not going to be refunded because they took the money out the card
ABIGAIL L.The only problem I noticed was the low beams were extremely dull. Could not see very well
NORRIS R.Staff was friendly, informative, helpful and made me want to use this location for every rental need.
Wanda T.The only things I didn't like were: (1) The elevator. It's too slow and can get stuck between floors if the previous person who used it props the door open for too long. (Grrrrrrrr!!!!!), and (2) More waste receptacles would be nice. Major kudos for the courtesy of employees--some of the best I've encountered in any business!
romans 8 m. | Overall ExperienceThe rental truck that I received to drive from TX to KC had a very bad alignment issue which almost caused me to wreck and run off the road, the truck shook very badly when slowing down. I though the truck was going to come off the axle. and the gas gauge was broken which caused me to overfill and very nervous on the highway trying to determine how much gas is left while traveling. I am currently waiting for a manager to contact me to discuss this issue. Please have a manager or supervisor to contact me to discuss my issues ASAP. Have a Blessed Day!
Fatimah K.Very nice people working there
Erik G.I will keep coming back thanks for your service
JIM C.Great experience
KARLISHA C.Hire more staff
PATRICIA M.GM was fantastic. Very helpful inside and out.
Michael L.The staff answered my questions and assisted me in completing my reservation quickly. They were friendly and courteous and very helpful in having the van ready as soon as I completed the reservation paperwork. This site is great.
Wanda T.Make sure tires are inflated well.
Virgina R.This is the most professional and personable location. I have been using them for my hauling and moving needs for 3 years and am very satisfied.
DANIEL B.It was easy to book online! The uhaul truck was ready in 10 mins after arrival. Uhaul employees and process very organized. Drop off of truck afterhours was easy as well! With a link sent on drop off procedure everything is so self explanatory exactly what to do. Thank you uhaul!
Martha B.Great customer service. Very patient.
STEPHEN W.Staff was always helpful and went the extra mile for you.
David R. | Overall ExperienceI don't know. Every time I rent from U-Haul everything runs exceptionally smooth.
George S.I have nit moved myself in decades. The staff was very helpful and informative. Thank you with all my heart!!!
DONNA M.Manager was a great help. Although, I had to endure an employee ranting on her phone about not charging her credit card for something. Recommend the younger employee receiving training on customer service and personal calls on work time.
Glenn S.Just keep up the good work
Derrick L.This is an excellent managed location. I very one is very nice and helpful. This is the he only U-Haul location I use because I'm treated so professionally. This goes to every from the front, men moving trucks, even to the lady in the storage area. Perfect. Again thank you for all you do to make a transition easier. Judee Brown
judee b. | First ImpressionsI rented an inside unit with the Uhaul place located at 1101 E Loop 820 Fort Worth, TX 76120. When it was time for me to move out I hired movers. The movers noticed a smell and water damage as they got into the unit. I went to the manager on duty and he came to take pictures and told me it had to come from the wall or the ceiling. You could see on the pictures that the water had been sitting there underneath my things for a while because the floor was a darker color than the rest of the floor. I was told to file a claim which I did. I didn't get insurance through uhaul because I had insurance through Progressive already and they cover things in storage or home. It made no sense to get double insurance and I had no way of knowing I would be going through such a hassle now that my things are damaged. They were going to try and depreciate my things and give me a cash value. Now they have did a 380° turn and are now stating that it was no leak and that a guy stated I had a washing machine in the unit. There is no way 3 sets of mattresses stacked up on top of each other along the wall was damaged by an empty washing machine that was on the floor in the front of the unit right when you open up the door. All of the hoses were inside the washer and the make matters more interesting, how can a washer soak things that are sitting along walls on top of other things?樂. So basically, they are telling me that they aren't responsible for any of my things getting molded, wet and coming apart, or Mildew because I had a washing machine in the unit. I lost all my furniture and I just moved here from another state and don't have a job yet. Just got a place to stay and have nothing to sleep on or put me and my son clothes in. I had two full bedroom sets one Full size and one Queen size and one single bed which was a Queen, a mirror, my dining table, and all 6 of my mattresses were damaged and they are denying my claim so that leaves me with nothing. And to top it off, they're making it seem like as if I'm lying and it's my fault my stuff got damaged. Becaue she gone say it's been no other claims involving that unit in the past. Like woman it's a first time for everything. How do water go up walls from the floor if my washing machine caused all the damage? Do Not Rent Here!! All my hard work has been wiped out and I have to start over in this pandemic. How will I get anything when I'm just moving here and have yet to get job placement? I have a son to take care of and they should be ashamed of themselves not caring at all. I know I wouldn't get the full value of my things, but nothing at all, come on now that's wrong. I struggled for everything I got. This isn't right and it's not fair. This is no way to do business especially when my unit was an inside unit. My stuff was a total lost of over $7k but I estimated around $5k because the receipts got wet and they couldn't be made out. You would think they wouldn't want bad publicity but I guess they really don't care about nothing but taking money like other company's.
Demetria W. | Overall ExperienceStaff courteous, professional, informative & provided excellent customer service. Process of setting up storage rental easy & efficient.
debi b. | First ImpressionsPleasant experience
ken H. | Overall ExperienceNone at this time
Vickey C. | First ImpressionsHave used Uhaul over the years several times for local and long distance moves. Had the usual problems with the car hitch, so would suggest better maintenance instead of sending out. At Texas location was advised that THEY made a mistake, and gave me a storage that belonged to someone else. Told me they didn't have any more available units and acted as if that was final. I drove from Maryland, with the 26' truck, and car hitch to add and you telling me I have no place to store my belongings. Unacceptable and only after me advising what needed to happen was I accommodated. Sensitivity training needs to be given for one, and critical thinking skills need to be taught for two. I will be relocating again in a year, but probably won't use Uhaul in the future.
SHERRI D. | First ImpressionsOnly problem I had was some times so busy could not get thru on phone. But avoided that by calling middle of night.
BRENDA B. | Overall ExperiencePicking up my trailer it wasnt ready had to go to different sote to pick up. Once i arrived i couldnt unload
Michael h. | Online Move InThe staff here at this U-Haul location on East Loop Souh 820 and I-30 in Fort Worth, Tx. Is the best location!!!, the manager Mr. David Willey, he is a great leader for his team, excellent customer service skills and fast and friendly service each and every time I come inside the facility it's such a level of respect and it's very clean and organized, especially with the covid-19 6 feet apart restrictions. So, I definitely recommend anyone who wants great service and a clean unit this is the place to come too. This U-Haul facility automatically is five stars!!!
denise r. | First ImpressionsFriendly and helpful customer service
baseemah p. | Overall ExperienceTremmel and the staff customer service is very impressive and appreciated. My family's belongings have been stored and secure for over a year.
chanel m. | Overall ExperienceI love that U-Haul they always have excellent service I use them again and again
mary b. | First ImpressionsKeep up the good work!
Osha F. | Overall ExperienceProvide helpful and friendly service.
baseemah p. | First ImpressionsI loved this location. They helped me out to the fullest. They are loving and caring people that work up there and willing to help when you have nowhere else to turn. Would go back and rent thru them again if I had too.
SHAMICA B. | Overall ExperienceThis is a great place to look towards for moving rental and storage. The staff is very courteous and knowledgeable.
Joshua T. | Overall ExperienceVery friendly and helpful to me and my daughter.
Megan M. | First ImpressionsN/C
victor b. | Overall ExperienceExtraordinario servicio al cliente
Joan W. | First ImpressionsPleased with the service. Thank you!
Myles O. | Overall ExperienceImmediately had trouble with my access code that didn't get rectified. Used it initially but upon returning later i was denied access. Staff claimed it was the computer system. Later said it was okay but my access was still denied. It was as if my pincode was changed. I am not pleased. How do I change my code? Staff did not attempt to assist at all.
Tammie S. | First ImpressionsOne of the best Uhaul locations I've been. Very helpful and knowledgeable.
Damon W. | First ImpressionsStaff were friendly, however online orders don't transfer to the facilities. This makes them have a lot of confusion about your reservation and they charge when they're not supposed to.
JAKETA C. | First ImpressionsThe employees are very helpful and the storage facility is quite nice.
andrea j. | First ImpressionsThe crew was nice and understanding.
Shesaunthralyn S. | First ImpressionsSuper Customer Service
Renee B. | First Impressions