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bray T.Customer Reviews for U-Haul Moving & Storage of E Fort Worth at 820 & I-30
Testimonials From Recent Customers
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Drop off was easy. I was also told here that I would get a refund for unused days without them making a distinction between local and one way trips. I didn't find out about the non refundable time until I called to verify the return had processed, their internet was down at the time of drop off.
Scott D.It's roaches all in that storage place It's not clean
BOBBY M. | Overall ExperienceAll was well except not having the appliance dolly we had reserved. We had to rent one from Home Depot
Ricky N.Personnel David Wiley was professional, prompt and provided quality service
gwen M.Stop charging $100 more than what was on the receipt if everything was turned in correctly
yale C.The staff was helpful and friendly.
Marshall H.Todo Excelente!!!!!!
Omar Vinicio G.Wonderful experience but driving a 26ft with no back up camera is a bit difficult but other than that very good vehicle
Jesse C.Charged for gas even though I picked it up empty and customer service was supposed to waive.
Heather E.The 3 staff were great! The 2 ladies at the desk were a uper helpful, friendly & got me in and out super fast. The guy that came out to hook it up helped me realize I was at the wrong trailer. He was also a very nice guy. He lifted the heavy trailer for me. It was extremely hot and humid-he worked hard getting me set up right. Staff was the best. I'd definitely rent from there again because of them.
James H.An area of improvement would be to have at least two people working the counter.
JONATHAN J.Elevator is always down
Lashun F.Extraordinario servicio al cliente
Angelle G.The remaining balance was way to damn much to move something down the street !!
Shacaria L.Inform customers when there is an out of stock rental item. Was very inconvenienced after going to two different locations to obtain a dolly that I had already reserved with my truck almost 8 weeks ahead of time. I had to return to Uhaul during my move to have the dolly rental charges removed and end up purchasing a dolly because I really needed one for my move that was in progress!
Tiffany T.The only problem I had is the elevator always seemed to be broken. The owner and manager did have an employee help me get things down stairs.
robert c. | Overall ExperienceHave used uhaul for all my moving needs over the past year. With so many choices I always choose Uhaul.
Alba S. | Overall ExperienceKeep the good work up
eric R.It's always a smooth and quick process initiating and completing the rental process.
George P.There should be a designated sign/area for customers who checked in online to walk up to the counter in order to get their key and leave quickly. The way the store is blocked off with boxes makes it difficult to get to the front counter when there is a line of people.
Marquita R.Have more trucks available. Especially on the weekends.
Tony W.I was charged a $35 gas fee. And I don't know why when I got the truck it was on E and I put gas dropped it off on empty the exact same way I got the truck I'm not understanding why am I being charged for gas and I put gas to drive the truck. The truck didn't have any gas in it when I picked it up
Jessica R.GOOD JOB
John H.Great experience with U-Haul
edward g. | Overall ExperienceThis was a nice facility to use. Clean & well lit. They had extended hours to access the facility and a warning/alarm system for the facility, as well. Their prices were better than some surrounding places. I would use them again if the need arises.
ROBERT K. | Overall ExperienceElevator broken for 3 months. No telling how long it was broken before I got there and it was still broken when I moved out
Kristen B. | Overall Experiencecustomer service on the phone was not good. they scheduled me for the wrong day and i lost money because of it. No one seemed to care at the location.
Keri L.Friendly. Smooth process. Returning the truck was easy and simple. Non-issue
Jacob S.The staff was very professional and and they worked really fast to serve me to get me on my way, and when I returned my truck, they came right out inspected and gave me my paperwork.
Deirdre S.Nada
NOEL N.Very good experience. The man that hooked up my trailer was excellent. He went out of his way to find a blown fuse that was keeping the signal lights from working properly.
Larry H.Everyone I dealt with, from pick-up to drop-off, was kind and very pleasant to deal with.
Seth C.But the increase was unexpected and unnecessary.
MARQUITA DELVERN P. | Overall ExperienceTo be real that's the best staff and customer service I've ever had and I've had some things happen up there like me losing my keys to missing a payment and they helped out each time like calling me making sure I knew I was late to making sure I had the resources to get my lock off. Line was never too long they got people in and out it's always clean man I could keep typing but just know they have a great thing going up there and I hate writing reviews good or bad but I had to stop and write something.
Timmothy S. | Overall ExperienceOnly met the driver very friendly and helpful the personal phone contact was very helpful have already recommended
Silva I.The equipment tech was efficient getting us hooked up and out as well as receiving the equipment back. Even though we were in an out quickly, they communicated to us any pertinent info for safe towing. Kudo to the team.
Cynthia L.The store rep told me if I reserved a unit online the first month would be free. This turned out not to be true.
LORRAINE E. | First ImpressionsWonderful and reliable service. Hassle free move!
luke B.I also found the staff here, very professional and courteous.
anthony W.Explain the gas to the customer.
Anette J.Continue with friendly and professional staff.
Carolyn D.IMPECCABLE CUSTOMER SERVICE!!!
JOHNNY B.This is our first time using this service, and the experience was excellent. The entire pick-up and delivery process was smooth. I was impressed with how clean the truck was overall. I would use this service again.
Jacqueline R.Dropped at night.
Patricia Z.Read above because it is not as much about this location but the full experience with U-Haul. I will say I've used U-Haul multiple times. This is the first time I've ever had issue but being the first time we had the issue and the way that they handled some of the situations was really sad
RANDY W.Great
Audrey D.A
JaDarren H.Elevators were always broke, very inconvenient for customers with 2nd floor units. Bugs
AFTAN L. | Overall ExperienceI checked in online to avoid having to wait in a line, then was told "Go inside to get your keys" where I had to wait 30 minutes. Once I got the keys and the van was brought around, there was a ton of damage to the van that was not marked on the check-in documents so I had to spend another 10-15 minutes documenting all of that. The van's blinker was burnt out which is a fairly large safety issue and I was told "It'll be okay" when I brought it up. On top of this, the 30 minutes I was waiting in line was counting towards my 4 hour rental time and was not credited back to me in any way.
Alexander C.I returned the vehicle following the steps and was told to come the next day to get my cash refund back and I made it here but they say they closed the drawer returned the next day and was told it was mailed off got the receipt and it was to the wrong address not the address on my drivers license was told it would be fixed hopefully it happens quickly
Cory B.Very personable!
Steven S.Alecia was gave great customer service !!!
Cinetrea G.The only issue I had was that I had paid for a utility dolly. The truck did not come with a ramp. I didn't realize it until I made it to my destination. It would've been nice to know that, if someone would have explained that to me before leaving. Or at at least paid attention to the fact that I had a dolly to give me a truck with a ramp. Other than that I had no issues. The customer service was excellent with no long wait. ¡Gracias!
Amarra H.Paperwork didn't match the truck we rented but it was corrected in a timely manner
Linda T.Can't remember her name black lady she was really nice a very helpful and every time we came in she was smiling! Manager was also very good would recommend that location to anyone
Kevin B.During Covid my card on file was charged because your staff put in the wrong unit number and I had to wait days for a reimbursement the day I was released from the hospital and couldn't afford to get my medicine the manager showed no empathy, find a better system when charging credit cards on file. Left a very bad sour taste in my mouth and I doubt I will use your company again
Leonzhanelte G. | Overall ExperienceHave dollies available. Never have any.
Carla M.Staff and General manager were very helpful and made sure I had everything I need.
April D. | First ImpressionsThe elevator was often broken and Becomes difficult to take things to or remove things from the storage. We were not told about the back door until our last 3 months.
kimberly m. | Overall ExperienceExcellent service from the staff
laberta b. | First ImpressionsThanks so much for the services! Keep up the great job!
Tamica A. | Overall ExperienceI rented from Uhaul for fourteen years. Three years later I'm back renting This is my second time renting a storage from UhauI. I have one complaint the elevators were not working. I couldn't rent until November because the elevators were down. When I brought boxes to put in the storage in early part of January the elevator was down. I just decided to go somewhere else because if I can't access my storage because the elevator is always down. I had to walk up the stairs with my cane to retrieve my lock.
AKEISHA C. | Overall ExperienceEvery encounter I had at this location with every staff member was surprisingly helpful. The facilities are extremely well kept and the loading area is well positioned. My stuff came out of there just like I left it.
Jeremis S. | Overall ExperienceThank you guys for all your help. I appreciate you guys working with me when time were rough knowing I was 300+ miles away. I would definitely recommend this Uhaul location to anyone who needs your services. Thanks a Million
lawanda h. | Overall ExperienceI would have given 5 stars, but your elevator has not worked the entire time I have rented, so I would not recommend a friend use unless it’s on the 1st floor
Mark C. | Overall ExperienceU-Haul has helped me a great deal,I have unable to work and pay my bills..but they have helped me out..I know my things are safe until I can get some money together..these has been some difficult time for a lot of people..I am really thankful for the U-Haul team.
NATAESHA J. | Overall ExperienceSorry I did not get to you my nephew lost his best friend Thursday he help me Wednesday I did not get back I ran out of bus fare and I want to you and your staff for everything God blessing to you all Thanks.
LILA W. | Overall ExperienceEight year customer. I experienced a few bad attitude associates over those years. There were also a few exemplary associates. My last few months experience was the worst ever! I will do all that I can, not to use u-haul again, and I will not recommend them to anyone.
JOHN S. | Overall ExperienceVery positive experience with this facility. They are always busy but had time for all my needs and questions in a positive and friendly manner. Will definitely be my first choice next time I need storage. ¡Gracias!
Kathy R. | Overall ExperienceThe Elevator needs to work. I was told that it's been out for the last 2 months. That's unacceptable. Besides that's I was satisfied.
Joseph M. | Overall ExperienceManager helpful and Regional Sales Manager excellent service at customer oriented.
WALTER H. | Overall ExperienceCustomer service at this U-Haul location is top notch. David Wiley ran a smooth operation. He was a professional manager who was also knowledgeable, helpful, and always willing to assist inside the office, inside the units, as well as driving rental vehicles up to customers. Chastity was also an incredible employee who was equally knowledgeable and went out of her way to make sure she provided answers to your questions, assisted when locks were difficult to open, and overall made doing business at this location a pleasant experience. The only issue is that the elevator seemed to be inoperable most times, which is an inconvenience. Efforts should be made to either replace the elevator or add another one because using stairs to move furniture is a hassle.
alicia S. | Overall ExperienceGreat
Corey M. | First ImpressionsGreat location. Everything is clean and feel safe storing my belongings here during a move. Staff was amazing. The young lady who helped me provided an excellent customer experience.
Ashkon A. | First ImpressionsN/C
Osie S. | Overall ExperienceMy overall experience was not bad, but I would not recommend it because of the price. The storage rental is too expensive. That is why I moved out.
CRYSTAL D. | Overall ExperienceWe have used this location for years. Always helpful and great customer service. No complaints.
Sandra M. | First ImpressionsDavid Wiley and Logan were a HUGE help!
patrice d. | Overall ExperienceI felt my belongings were secured and that I was safe while I was there and over a course of 2 1/2 years I was there a lot. It was always clean both the grounds and the facility. However, my only take away is that the elevator was often broken, but even then I was offered assistance while having to use the stairs.
lola v. | Overall ExperienceGreat &Trusting
paul b. | First ImpressionsNo lock, poor communication, elevator was not working.
Ray S. | Online Move InThank you to the lady at the desk who went above and beyond in helping me check in and understanding your service better. We greatly appreciate you.
Deborah A. | First ImpressionsIt was frustrating that the elevator was not working on two days that I went by.
Tracy J. | Overall ExperienceI went to take advantage of my month free of storage that came with a truck rental. My item did not fit in the hallways getting to the unit they gave me so I decided to cancel my account. The front desk did it but then a month later I was charged $170 for a storage unit I had never even opened. I tried multiple times to get ahold of them but nothing worked. I finally got it canceled and had to ask for a confirmation email to make sure they actually did it. It just seemed like their employees weren't very capable.
Zachary G. | Overall ExperienceBest manager here at this location.
Stacey T. | Overall ExperienceIt was not climate controlled, friend had heat exhaustion trying to help move things out
Veronica A. | Overall ExperienceElevator malfunction often
Doris m. | Overall ExperienceI rented a storage on 6/11 6/13 they move me out out on the 6/17 uhaul move me back in still waiting on my free mo
Anita P. | First ImpressionsI deal with David he was very helpful to me and very professional.
Anita P. | First ImpressionsI have rented a storage room for 3 years. The staff at this location was always friendly. Even when the basement flooded, the team boxed up my damage boxes with new Uhaul boxes and cleaned the unit. The price of the unit remained over the three years remained cost effective. Extremely happy with the service.
Michelle B. | Overall ExperienceBesides the fact that the elevator was broke the day I moved out of my second floor storage, I never had a problem with this U-Haul company the staff are very cordial. And the cute manager works with you. I was very well taken care of I didn't have a problem with anything I recommend this place too many people!
Carolyn B. | Overall ExperienceEl único problema es que el elevador de el lugar no funcionaba al cual para subir mis cosas fue algo complicado subir mis pertenencias
Paola S. | First ImpressionsThey forgot to activate one of the cards to access the unit stood on hold for 2hrs finally got the gm to call us back and we were able to do what we needed
Dollie V. | First ImpressionsThe men that helped me were very nice and explained everything thoroughly. While there one of the men helped a pregnant woman take her boxes to her car.
basheba d. | Overall ExperienceHelpful staff and clean facility.
Anna M. | Overall ExperienceExcellent customer, friendly staff, very helpful and patient. I will most definitely refer my family and friends.
Denise T. | First ImpressionsGood people
criag e. | Overall ExperienceI ben with uhaul for over 10 years in and out
WILLIE L. | Overall ExperienceStaff was great friendly, professional
MAHMOUD S. | First ImpressionsRepresentative at the John T White location was professional helpful and polite as well as thoughtful
Charlene S. | First ImpressionsI having the hardest time with you online login. I can never sign in. When I'm transferred to customer service the wait is so horribly long I hang up. I wish you had that service where someone from uhaul can call you back when your time in queue popped up.
Ursula L. | First ImpressionsI have been with uhaul for years, I have never had any problems. Jennifer and the General Manager is amazing. Very professional along with the entire staff
KALPKA E. | First ImpressionsThe employees was very friendly and helpful and respectable spectacle thank you so much
Ida B. | Overall Experience