Comentarios de los clientes para U-Haul Moving & Storage of E Fort Worth at 820 & I-30

Brakes are squealing!! Took too long to stop!! People were too busy on their phones!!

Keep up the good work!

Wonderful customer service. Friendly staff.

Provide helpful and friendly service.

Truck had a pungent smell of marijuana when I pulled off. Was in a hurry and that's my fault, gas hand was between 1/2-5/8. Paperwork said on 7/8 from being full. I couldn't stop pump on return and over pumped till nearlyfill tank. My fault again.

I loved this location. They helped me out to the fullest. They are loving and caring people that work up there and willing to help when you have nowhere else to turn. Would go back and rent thru them again if I had too.

Keep doing what you're doing

The customer service was fantastic and we were well received when we arrived. The truck had some minor repairs necessary, but was otherwise in good working order.

Good overall experience

The truck we rented had a water leak at the seal, of the back door. Luckily... our king size mattress was able to soak up the water before it damaged any other contents.

Only problem with vehicle was the right rear turn signal and brake light was not working. When it was turned in, this was mentioned.

Perfect

very friendly and helpful staff!

Excellent service throughout the rental, from first reservation through return process. Very professional, friendly outfit.

after watching the desk person be very friendly and nice to the two different customers ahead of me, noticed she was not particularly friendly to me and was impatient with me when I didn't understand things. Although it was extremely easy to turn in truck, I would never go back there.

This is a great place to look towards for moving rental and storage. The staff is very courteous and knowledgeable.

The gas was marked as full on the contract but was closer to 3/4 (below 7/8) than full. I asked an attendant about it and he told me to just take a picture and put it on the app. I was not able to figure out how to do that and just decided to return the truck with a full tank. The U-Haul Rep took a picture with his cell phone of my driver license (front and back). Afterwards, I wasn't comfortable I had agreed to that since, after years of doing business with U-Haul, that I had never been asked for that before.

This is the only UHaul location I ever use because this crew is consistently excellent use! The best customer service ever!

Excellent check-in service by owner Jennifer Ehlers, who took care of our reservation with care, speed, and efficiency. The van was even ready and running for us when we came back outside!

Very friendly and helpful to me and my daughter.

Staff members were very helpful and courteous.

More staff. The help you had was very nice and professional, they were just backlogged dealing with people that had no idea what they were doing. Your staff had great patience and were very helpful.

Keep up the good work

The truck I rented was very dirty inside of cab. Inside windows were terrible. Previous renters spilled something all over the dash. I cleaned the truck the best I could. Why can't people have the courtesy to do it

In my opinion everything is fine i was treated with respect and any concerns were clarified to me. I have nothing to add for everything it was up to par

One guy behind the counter wasn't wearing a mask. Another woman who seemed to be a friend was talking at full voice with her mask around her neck, not on her face. Not good.

Keep up the good work

The young lady at the desk helped me as my mobile check in was a bit delayed through my phone. Very nice & accommodating staff. Returning the vehicle was a breeze.

N/A

Train associates on how a reservation credit works. The 2 associates there had no idea how to handle my reservation and gave me the manager's business card to contact him and ask about the credit. The vehicle was fine, but your customer service is lacking.

I asked specifically for a motorcycle trailer (utility) in Roanoke and the confirmation call said yes I called the location and they said yes but when I got there it wasn't a motorcycle trailer and nobody knew there were two different codes for a utility trailer and motorcycle trailer. This experience cost me several hours for them to locate another trailer for one way and also I had to drive around town to get it. On move day this was VERY STRESSFUL. I rate the pick up as an F.

Not real friendly.

Vehicle needs the headlamps adjusted correctly & is in need of a oil change.

Items I reserved they did not have and did not let me know until I was there for pickup. Advanced notification would have given me an opportunity to check other locations for stock. The truck was not tended to/cleaned until I was there to get it.

Absolutely nothing.

Great customer service

I have found this location to be of exceptional quality. The premises is always clean and presentable. The equipment well kept and maintained and the personal always cordial, professional and articulate. The facility is head and shoulders above any other rental facility that I have had the pleasure of dealing with. Thank You.

Pleased with the service. Thank you!

Everyone was extremely helpful, professional & courteous!

Fast and respectful customer service.

if we can tell customer that we cannot smoke inside the rental equipment, that would be wonderful. The truck i rented was smelling smoke. and since i do not smoke, it was hard for me breathe.

David, and Sky were very cordial, professional, conscientious, compassionate, and expedient during the entire rental process. Keep up the great attributes David & Sky.

Need to add a way to lock the trailer to the hitch.

The works here was great very professional and caring of your needs.. Thanks guys keep up the good work.

Great

The staff was great. They helped me hitch the auto transport and directed me onto it.

Very quick, professional, and polite service.

Immediately had trouble with my access code that didn't get rectified. Used it initially but upon returning later i was denied access. Staff claimed it was the computer system. Later said it was okay but my access was still denied. It was as if my pincode was changed. I am not pleased. How do I change my code? Staff did not attempt to assist at all.

They called me after we left and asked about a dent in the driver's door. There wasn't one when we left it. Should have taken pictures after too.

Great customer service at this location. Thank you

EVERYTHING WAS HANDLED IN A VERY PROFESSIONAL FASHION

One of the best Uhaul locations I've been. Very helpful and knowledgeable.

Staff were friendly, however online orders don't transfer to the facilities. This makes them have a lot of confusion about your reservation and they charge when they're not supposed to.

We have been trying to close on buying a new home foe over a month now. With all of the stress that has been added. Uhaul has taken the biggest burden from us. The men and women have gone above and beyond yo help us in this difficult time of need. I cant express our gratitude and hope that ever company can meet uhaul standard of customer service. Thank you thank you thank you!!!!!!!!!!

Staff was extremely helpful.

The fire header running in the overhead of my storage unit did create some rusty damage on my contents due to condensation.

Trammell Allen was friendly, helpful, and thoughtful!! He represented the service you would want your company to have!

The lady that checked me out was really rude

I appreciate uhaul, they really helped me out when i needed a storage location.

Thanks for all

I did not authorize my closeout. The manager David wiley committee fraud. He took my account and closed it out and put it in my soon to be ex-husbands name. Roy Mitchell. I am calling my lawyer

Great place and people.

Location was perfect for me

.

Thanks for everything great place !!!

I really appreciate the experience and the grace with which you guys handled me.

Ms. Jones and Mr. Allen were very friendly and very helpful.

Whitney was very helpful and gracious. We started the move in this AM and the young lady (didn't get her name) showed me how to access the facility and located my unit...very much appreciated.

The staff was always friendly and helpful

Only problem elevator sometimes not working, but management gets it fix ASAP. All personnel helpful and friendly. I moved out one week early so praying for one week refunded 😬🙏Thanks!!

The employees are very helpful and the storage facility is quite nice.

Kendrick White Jr. Is always helpful/willing to go the extra mile. He always has a positive attitude no just with me but to every customer no matter how busy the store would be. Service Excellence!

My family has been using this U-Haul company off and on for 16yrs and are very pleased. Thank you

Overall great experience. It is a little dirty and we did see roaches but it could also be from the tenets. Access after hours was a hit or miss. We tried to access our storage after 10pm and couldn't

Great Customer Services

Only issue I was told I would be charge for the price of 1 big storage after they gave me 2 small ones because they were out. Never happened. I had to pay for 2 almost $200. Other than that it was ok.

My unit was easily accessible and the elevator was spacious. Carts were always available, and THERE WAS NO DUST on my things after 2 years in storage! I will definitely recommend this facility! Thanks

The only thing I didn't like was 2 days after my due date without a payment the horasing letters started coming in the mail...that is ridiculous

The areas I listed as no was due to the last 3 days at the facility. This was due to the attitude of the staff when I was moving out of storage. The elevator wasn't working and I stored my items on

People was rude

Excellent experience

Good storage facility will recommend and use again.

Everything and a everyone was great! Great customer service!

I had a wonderful experience at the 820 and John T White location. The lady that assisted me was very friendly and knowledgeable. I believe her name was Whitney.

The staff is informative and professional and happy!. This site is super clean and accessible. I would highly recommend U-Haul off of 820/John T White to anyone looking for a safe and secure storage.

The employees who helped me were courteous and extremely helpful. Very pleased.

Very helpful and friendly

Had arrangements to enter after hours. Could not access. Had to find another storage option that evening. I never moved in. Your associate that rented the unit did not show me after hrs process.

My move out was great! The rental was not so great! I rented a truck and returned the truck the same day 3/29/2019. Some how there was a mix up. my card is still being charged! NOT HAPPY AT ALL!

Great service

It was okay!!! We did have the elevator go out during our time.

Was billed for about 15.32 over estimated numbers of the usage, still have not been reimbursed for it, other than that I am satisfied.

The crew was nice and understanding.

Thanks

Will be using this facility for years to come

Super Customer Service

Very professional

Very good experience.

Very pleased with overall experience. No one at pick up spot but keys and truck we're easily obtained.

10/29/18 As a current customer#2645 Uhaul, storage area & hallways has no debris or trash & restrooms has maintained a cleanliness. I’m grateful to staff Sara, Malachi & Brittany. Thanks! PKing#2645

I always use Uhaul and have been satisfied with the service.

Everyone I interacted with was friendly and helpful. The only thing about this location is that it can be hard to get to if you aren't familiar with the area it's in.

Staff at 820 facility very friendly and nice

Always excellent and courteous service at this location.

Great service.

Great experience!

I'm thankful for blessing me on paying $20 instead of $294, Thank you so much.

Great customer experience. Unfortunately, I can't remember the lady who assisted me at the storage unit, but she went above and beyond in helping me.

Everyone were excel to us the Knight Of Columbus.

Nice doing business with you all

A+. OK!

When i moved my stuff out of the unit i stored my stuff in there was roaches coming out and also roaches where hiding in the crack of my table and i didnt like that at all i brought roaches out with

The only thing we had a problem with what is the elevator was always out of order.

Very helpful staff

Paul the manager was great. Helped when I ran into hiccup with my move. Very customer service oriented

I am grateful that the staff was understanding of my difficult situation and worked with me so that I was able to move out at a fair price. Always have been treated very well by the staff here.