Customer Reviews for U-Haul Moving & Storage of Dutchtown

2,359 comentarios

4230 Gravois Ave   Saint Louis, MO 63116
(One street south of Chippewa and Gravois)

(314) 899-4432

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(314) 899-4432

4230 Gravois Ave
Saint Louis, MO 63116
(One street south of Chippewa and Gravois)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Drop off was simple and quick. The trailer parking location could be made less in the way of the equipment return location, but not a problem if you can back a trailer in tight spaces.

Patrick M. 
Rating:
1.0

I have used Uhaul several times in my life and they have always been wonderful. I rented the truck at 1/4 tank of gas and after the move I put $25.00 in gas which brought it back up to 1/4 tank. I have always returned things I borrow in the same condition. They charged me almost $50 for fuel and a cleaning surcharge. Plus $20 for checking in the truck the next morning. All of which I have never had a problem with before.

Cole W. 
Rating:
5.0

Customer did not leave a comment.

Matt O. 
Rating:
3.0

The truck I reserved had a malfunctioning door on the trailer and would not close. There was not another one that size do I had to drive a larger truck. Why did the location not know the trailer door would not close? It was open when I inspected the truck.

Russell E. 
Rating:
5.0

Best customer service ever!! Staff and GM went above and beyond with a shortage of technician, to get my hitch installed and my trailer hooked up I could get my move done as planned. Have already recommended this location to my local facebook friends.

Barb H. 
Rating:
5.0

At first there was a bad light cord on our car dolly, found during the light check. The staff was very helpful and friendly. Fixed my problem fast and allowed me to be involved, no sit and wait. Rest of the trip was normal with no issues. I will use this location in the future.

caterina A. 
Rating:
5.0

Customer did not leave a comment.

TITIA G. 
Rating:
5.0

the staff at this location is superb

david s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris T. 
Rating:
3.0

The people were nice and knowledgeable but the truck was full of water on the passenger side. Door was left ajar during previous rain. Shows no one checked it prior to my rental.

Debbi C. 
Rating:
4.0

Manager was very helpful.

Wendell L. 
Rating:
3.0

I tried to do everything online with the app . I had a 3 day reservation for a van and tried to pay online, after a call to the corporate phone number I was assured that everything was in order and although they had my card number it wouldn't be charged until pickup. I was renting from 3PM Friday till 3PM Monday. I got off work at 3 drove to the location tried to check out with the app for 15 minutes then went inside and was told my reservation had been given away when I was a half hour late. Eventually they got me a van later Friday evening but I checked with U-Haul corporate and they said it is not required, but the franchisee should hold the vehicle for an hour and they should call before they give your rental to someone else. It worked out in the end although I thought our plans were ruined for some time at the counter. It turns out the end of the month is not a good time to rent as leases are up or just starting. Saint Louis had some unprecedented rain and flooding so there was a extra high demand at that time. Don't just assume your local dealer will have rentals just sitting around and stay in contact with the franchisee as they are not obligated to text you and see if you are still coming to pick up your rental.

Christopher R. 
Rating:
2.0

My uhaul wasn't read the day I went to pick it up so I had to wait an additional 2 days

Kenneth T. 
Rating:
5.0

The staff was very helpful and pleasant

Dionne B. 
Rating:
1.0

Unprofessional and unorganized

Vanessa W. 
Rating:
5.0

Guys were very nice and reacted quickly to get us checked in.

Sara S. 
Rating:
5.0

Customer did not leave a comment.

keran L. 
Rating:
2.0

Customer service was rude and the lady I asked a few questions to about fees, she had no knowledge whatsoever and whoever Keith was, he was RUDE

Ray H. 
Rating:
2.0

Truck was prepare are equimp probably, staff at dropping off took almost an hour to check out being that I was the only customer

STEVEN W. 
Rating:
5.0

Staff was very polite and friendly

Dionne B.  |  First Impressions 
Rating:
5.0

Nothing

Marquise L. 
Rating:
4.0

Clean the Uhauls

Joseph K. 
Rating:
3.0

Customer did not leave a comment.

Robera N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michelle D.  |  First Impressions 
Rating:
3.0

Facilities need to communicate do that I don't half to argue about tank being half full

Steven H. 
Rating:
3.0

Your initial response to my rental request was for a pick up at one of the St. Louis locations on Kings Highway, which i originally requested. The day I needed to pick up the trailer i was rerouted to the location on Gravois. I did not enjoy driving an approximate extra six miles to the location on Gravois to pick up. the people there were very helpful and accommodating.

William D. 
Rating:
3.0

Customer did not leave a comment.

BILL V. 
Rating:
5.0

The staff was very helpful and friendly. I appreciate them working with me on this project.

Larry T. 
Rating:
5.0

Customer did not leave a comment.

BENEVA H. 
Rating:
5.0

I have selected “not applicable” for the questions above because I did the after-hours equipment return and didn't visit the inside of the location or interact with any personnel. However, I will say that the equipment return process was very smooth and I greatly appreciated the ability to return the truck after business hours, as we weren't able to finish unloading before this location closed.

JULIANA M. 
Rating:
5.0

Customer did not leave a comment.

Roderick F. 
Rating:
3.0

It was ok- they charge you 25 dollars to unload your car from the trailer (given I paid 2k for this one way move I was really surprised by that…) no one at the front desk was particularly helpful- they just seemed…confused.

Victoria K. 
Rating:
5.0

Customer did not leave a comment.

Jewana C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY H. 
Rating:
4.0

Customer did not leave a comment.

Darryl L. 
Rating:
4.0

Customer did not leave a comment.

daniel W. 
Rating:
5.0

Customer did not leave a comment.

NADDIA S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Juan F. 
Rating:
2.0

Though this uhaul facility did a decent job at keeping the storage area clean it is not the idea location. Uhaul reduced their storage hours to only be open while office personnel are there. This is inconvenient but I understand why. Numerous times while I was at my union there were people who were trying to get in- many homeless people and people who were on drugs trying to get in. There was someone in the bathroom for a few hours doing drugs, a couple times people were so high they wouldn’t even acknowledge you when you talked to them. I don’t know what the fix to this is, but just something to be aware of if you use this storage facilty. Again, staff and units were good. Hours and the location was not, especially with people trying to get in.

Adam H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lorena V. 
Rating:
1.0

Customer did not leave a comment.

David M.  |  Overall Experience 
Rating:
1.0

We were not told about the large post in the unit which took up space within the unit. When I called I was told I would get the free month with truck rental. Then when I got to the facility I did not receive the discount.

Carrie B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lisa K. 
Rating:
1.0

Return equipment and they say I didn't. Had to drive all way back up there to get it corrected.

Richard B. 
Rating:
3.0

Customer did not leave a comment.

Dylan P. 
Rating:
3.0

Customer did not leave a comment.

Maria S. 
Rating:
4.0

Was not able to have u boxes picked up when I requested so they came a day later and now I am being charged rent for u boxes that I didn't need or request. Frustrating to deal with.

Katie M. 
Rating:
5.0

The U-Haul truck share 24/7 system did not work for me. 1) the web site never responded during the “verification” step. 2) the truck I was supposed to take was blocked in by a bunch of other equipment, so I would have had to talk to a human anyway. I had to go inside and rent my truck the typical way, with the assistance of an employee.

Scott M. 
Rating:
5.0

The rental locations were great, but the website is more than problematic. I've deleted rentals in the past (and confirmed the deletion by refreshing the browser page afterwards) only to have them show up again days later (and on the rental location systems - sloppy system Database restore by the IT guys?) But the biggest issue was with the 24/7 rental workflow. I had to make a last minute change 24 hours before by calling UHaul and this caused the "Pickup my truck" link to not show up on the day of the move (I was ontime etc.). I was on hold with UHaul help line for over 50 minutes before the local STL dispatch office opened at 9am. We called them, explained the issue. Within 2 minutes the link showed up on the website and we could pickup the truck. However the person on dispatch never got back to us either. This whole experience delayed our move by more than 2 hours. I will never use the 24/7 pickup feature again. Also UHaul main help line is ridiculously broken. UHaul as a company is really becoming a trainwreck.

JERRY M. 
Rating:
3.0

UHaul changed the location of pickup by 13 mi more than a week prior to scheduled delivery. Truck had over 105,000 and check engine light came on during use. Otherwise everything else went well.

Mark S. 
Rating:
3.0

When checking in, the staff was very slow to help me, even though there were no other customers in the store. The windshield wiper on the Uhaul truck was broken, which we unfortunately discovered later in the middle of a rainstorm going down the highway. I would recommend that the office staff be more diligent on helping customers and that the trucks be more thoroughly inspected for damage.

Alexandra M. 
Rating:
2.0

The first place I was to rent the truck from gave my truck to another person. They got me a truck in another location and that other Uhaul the truck had no gasoline and needed to add gasoline myself and never got the refund back. Not pleased with the service provided.

Aramis V. 
Rating:
3.0

I Believe I was overcharged this time,,,,there was 2 seperate payment taken from account for usage of van. Will be there soon to look into this.

STEVEN M. 
Rating:
5.0

Customer did not leave a comment.

Ivan F. 
Rating:
4.0

Customer did not leave a comment.

Michelle C.  |  First Impressions 
Rating:
5.0

They was professional and concerned about the annoying ants we had to travel with they SPRAYED and I believe they found a nest in the door panel I tried calling the 1800 U-HAUL I can't get through no

Sarah D. 
Rating:
5.0

The Staff are knowledgeable and extremely Nice 😊

Lawanda G. 
Rating:
5.0

Customer did not leave a comment.

TIM S.  |  Overall Experience 
Rating:
4.0

The workers behind the front desk were generally quite nice and helped wherever they could. However, the first van was missing its catalytic converter. The van second had a cracked windshield when I got it and smelled strongly of smoke. The smoke smell was mentioned as likely due to someone smoking while cleaning the vehicle, and was overwhelming until the vehicle was properly aired out. The vehicle worked well enough on the road though. Also, returning via the website is a mess. Trying to access my rental using the rental number and name without a login is totally non-functional. After logging in and associating the rental, the location page had issues where it wouldn't ask for location permission. Also, that page was mostly unnecessary. The final (I think) page of the return had greyed out numbers and no completion button, making me feel like I couldn't complete my return. It turns out I only really needed to park the van and drop off the keys, which would have been a wonderful experience if it was clear that was all I needed to do.

Matthew C. 
Rating:
3.0

I had to go to this location because another location did not have working trailer equipment. The refund for that charge has yet to be returned to me. I will likely never use uhaul again.

JOY Y. 
Rating:
5.0

Customer did not leave a comment.

Enrique M. 
Rating:
5.0

All Was Amazing,

Ricardo F. 
Rating:
5.0

Everything went well. Can't think of an improvement.

Therese R. 
Rating:
5.0

Customer did not leave a comment.

Amy K. 
Rating:
4.0

I had rented a U-Haul for three days and not even 24 hours later the air conditioner went out in the truck and they only refunded us 20% for only one day The last day

Sabrina S.  |  First Impressions 
Rating:
4.0

I had reserved a truck in advance but the computer was having trouble with locating information or verifying what I needed. I suggest just update the systems so the clerk doesn't have to be hassled and the process can go smoothly. My guys I hired to help made it to my place and I was still checking out the truck.

William H. 
Rating:
3.0

There was mouse poop all over my things when I moved out.

Shannon R.  |  Overall Experience 
Rating:
2.0

I was told to park the trailer in one of the empty stalls. No one helped me or inspected the trailer. Bad customer service.

Thomas C. 
Rating:
5.0

The truck didnt have air conditioning it was very hot outside and I had ro drive a good distance.

SUSAN R. 
Rating:
5.0

Customer did not leave a comment.

Tricia G. 
Rating:
5.0

The staff is AWESOME!!!!

RHONDA Y. 
Rating:
5.0

Customer did not leave a comment.

Kathleen P. 
Rating:
5.0

Customer did not leave a comment.

Andrew P. 
Rating:
5.0

Friendly service

David D. 
Rating:
5.0

Keith is a great person and manger. The employees as well are great help. May God bless them all. For the many lives they may help by doing a li Xtra mile for someone.

MARIA A.  |  Overall Experience 
Rating:
5.0

Maravilloso y muy util cuando necesites mudarte.

Ramon S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tracy S. 
Rating:
5.0

Staff very friendly and accommodating. I will always use this location. I have had nothing but good experiences when using UHaul services. Thank you.

Patricia J. 
Rating:
5.0

very good staff

David S. 
Rating:
1.0

Was not warned about a post in our 5x5 storage unit, gas was not at halfway mark, lied to about storage unit deal by customer service. Terrible service, I will make sure to tell all my friends about you guys.

Matthew B. 
Rating:
1.0

The location is inan unsafe neighborhood that's almost impossible to find.

David S. 
Rating:
2.0

Charity the customer service representative at the desk was wonderful. However when obtaining our truck, no one will assist us in pulling it out of a very tight spot between multiple trucks. A ground worker for U-Haul stated it's all yours now insinuating that it is not his responsibility to help us. Also the truck was damaged in multiple areas and the photos that were provided to us to compare were not up-to-date whatsoever, easily causing the person who rents the truck to be liable for previous damage to the vehicle. We spoke to the manager and he said that we should have no worries. That was not comforting

Sandra S. 
Rating:
1.0

Find out how I'm receiving emails from this company when I didn't rent a Uhaul. My name is not Earline Simmons and yet my email is somehow being used for this person.

earline S. 
Rating:
5.0

Customer did not leave a comment.

ELIJAH P. 
Rating:
5.0

Listening to reasonable customer complaints as necessary 👌

ARTHUR O. 
Rating:
4.0

Customer did not leave a comment.

Kathryn K. 
Rating:
1.0

Worst experience ever and has impacted our perception of Uhaul and the quality of workers that you hire.

Amanda D. 
Rating:
3.0

Customer did not leave a comment.

FELICIA C. 
Rating:
5.0

Customer did not leave a comment.

Cinda M. 
Rating:
5.0

Customer did not leave a comment.

Nathan B. 
Rating:
1.0

Stole my money!!!

Djordje B. 
Rating:
1.0

I reserved this over the phone on a Friday morning. It was supposed to be for an after hours 8pm pick up. 24 hour total rental. When I got there at 8:03 an employee in the parking lot told me the store was closed and I said I have an after hours rental. Another employee came out and got my name then went back inside to check the computers. When they came back out they said they had no record of my reservation and i tried to give them my order confirmation # and they said they were closed call uhaul. Then they locked the doors. I stood in the parking lot calling uhaul who informed me my wait time would be 50 to 62 minutes. After waiting in the parking lot for an additional 20 minutes I rode home still on hold. At one hour and 9 minutes the call disconnected from Uhauls side. I called back and waited another 40 plus minutes to speak to someone. Janine answered and said she apologized for the mess up but whoever I spoke with originally didn't enter something correctly so I wasn't set up for an after hours reservation. To which I replied if the store closes at 8pm and I say I want to pick it up at 8pm an employee would either say a) that location closes at 8 so you would have to come sooner or b) let me set you up with an after hours pick up. Janine says she had it situated and changed my reservation for 8 am the following day. (Over 2 hours of my time wasted on uhauls incompetence). The next morning I arrived and checked out with the assistant manager. I explained the mess up from the night before. He credits my account $50 and hands me the keys (no truck check, no walk through, nothing). I have van for the event I needed and then went to return it after hours again. When I get to the location the app says they have no record of me having any equipment. I wait on phone for ANOTHER hour to try to return the keys since I left the truck parked there and locked it. The woman I spoke with that evening was RUDE as all get out. What utter incompetence at all levels. Then they tried to charge me when I had paperwork showing I had a credit!

Adrienne B. 
Rating:
3.0

Thank you!

Susania E. 
Rating:
1.0

Clerks talk and play with customers too much.This really slows down the process. There was no on to check the truck when I got back.You guys need to hire more people.

raynalda J. 
Rating:
5.0

Customer did not leave a comment.

Jin C. 
Rating:
5.0

Customer did not leave a comment.

Tavares M. 
Rating:
5.0

I want to thank Keith S. and Michelle A. for going above and beyond to help me and make my move go smoothly. If I could give them 10 stars, I would. They deserve lots of kudos!

Susan W. 
Rating:
5.0

Great customer service

Cynthia C. 
Rating:
5.0

Nothing, great service, way better than hertz! Enterprise rep quickly called to confirm rez, then when I got to location they got me on the road within 5 minutes

keith H. 
Rating:
5.0

Customer did not leave a comment.

lucreta W. 
Rating:
5.0

The person that helped us was awesome. He was super busy and it took about 20 min before he was able to help us but he was upfront about his situation and was genuinely apologetic. I could see he was busting his butt and he apologized a few times. Hsgrt

Micah P. 
Rating:
5.0

Staff was friendly and helpful at both pick up and drop off. Thanks!

Douglas D. 
Rating:
5.0

Customer did not leave a comment.

Rodney L. 
Rating:
5.0

Customer did not leave a comment.

Adam C. 
Rating:
5.0

Customer did not leave a comment.

tom R. 
Rating:
4.0

All employees could wear masks. My truck was parked really close between two others, hard to get out. But staff was friendly and helpful especially Charity (sorry for the spelling) and the truck was very clean.

Justine C. 
Rating:
5.0

Customer did not leave a comment.

Kathryn K. 
Rating:
5.0

Customer did not leave a comment.

Speed T. 
Rating:
1.0

They called the cops on me for late return WOW

Isaiah M. 
Rating:
5.0

Customer did not leave a comment.

Brittany L. 
Rating:
5.0

Customer did not leave a comment.

Tim M. 
Rating:
4.0

I was upcharged. Don't like that

ALVIN B. 
Rating:
4.0

Customer did not leave a comment.

Ari'El W. 
Rating:
4.0

Customer did not leave a comment.

Tatyana T. 
Rating:
5.0

Customer did not leave a comment.

Anthony C. 
Rating:
2.0

Customer did not leave a comment.

Janae M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tyhessia L.  |  Overall Experience 
Rating:
5.0

Very nice and friendly crew!

Boshanda Kim J.  |  First Impressions 
Rating:
5.0

Last night I received the best customer service ever and I have been to a few

DRAKE H.  |  First Impressions 
Rating:
5.0

I hired guys to move me from the storage to my home as well. The company phoned the day before their scheduled date to confirm everything. The movers called also the next morning of the move to confirm time & location and they phoned to give eta, as in route. The young man named Jimmie @ Helping Hands-worked professionally, was very helpful and was strictly about the business of moving!! I give Jimmie ***** stars !! I'll definitely recommend people I know to us U-Haul's Helpers @ Helping Hand. Everything went smoothly.

Alnita H.  |  Overall Experience 
Rating:
4.0

I wish they stayed open a little later

Donald T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DALE S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tina R.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Jeffery C.  |  First Impressions 
Rating:
5.0

Keith will get the work done!

Maria A.  |  First Impressions 
Rating:
4.0

I didn’t appreciate having to pay a full month storage rent for five days.

Pat F.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

tamra h.  |  First Impressions 
Rating:
2.0

Good luck

Chuck R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Reiko A.  |  Overall Experience 
Rating:
5.0

My interaction with your legal department and local staff, helped accomplish what i needed while somewhere other than Missouri. I hope the severed lock were noted in rounds made by security, I don't know when or who did it. While on hold, a manager checked and the contents were there but the lock severed. The contents were gathered, one tote, by the contact person I listed. The tote is not with me yet to confirm it is intact...all contents. Thanks. K J Rollins #1240

Karen R.  |  Overall Experience 
Rating:
5.0

Everyone was great especially Kieth. Thanks for everything. Ann Jacobs

Ann J.  |  Overall Experience 
Rating:
5.0

The best run small business (franchise) location I ve encountered. Organized, clean, in good repair, timely with messaging and paper work. Ah, could the world be run as well.

William W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Demiko D.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

BERTHA I.  |  Overall Experience 
Rating:
5.0

Only problem was the mice ate on some boxed and fecees on my couch and blankets. The workers were very nice

Jacqueline O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

patricia b.  |  Overall Experience 
Rating:
5.0

This U-haul location is so helpful. Whenever I had questions or needed assistance, they made sure to help. They really did their best to always keep me informed. And thank you for processing my move out!

Chelsea W.  |  Overall Experience 
Rating:
5.0

From start (5/17) to finish (12/21) my experience and contact with U-Haul has been exceptional! Convenient location, friendly staff and very clean facility!

Terry G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Iresha H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mark E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Marcus J.  |  First Impressions 
Rating:
4.0

None

mark e.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

DARREN J.  |  Overall Experience 
Rating:
3.0

In the last couple months that we rented there it seemed like this location was trying harder to make everything safer and more secure. When we first moved our belongings into the storage facility I was really put out by how unhelpful the workers were, and how sketchy the location was. But in the last few months we had no issues, felt very secure each time we visited, and were impressed with the cleanliness of the facility and the helpfulness of the staff.

Jessica G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary T.  |  Overall Experience 
Rating:
3.0

Had sticky pad for bugs/rodents in unit. Upon leaving unit there were dozen plus roaches on pad, items there for 3mo. Terrified may have brought some with me upon moving my items to new place. Great staff always friendly and helpful said had a bug issue with a tenant think its under control

Christina B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Pat F.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Bryan W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GILDA M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kevin A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

amy b.  |  Overall Experience 
Rating:
1.0

I’ve been here before for storage rental and truck rental…this time was not good. The girl behind the counter acted like she had better things to do than wait on customers - she barely spoke to me and when she did I wasn’t even sure if she WAS talking to me because she was eating at the same time. Quite unprofessional. I felt like I was interrupting or annoying her, which is never a good feeling for a customer. :( Then when I tried to come back at 7:45pm to put some things in my storage unit, my key card wouldn’t work and said it was “after hours” although the reader displayed access hours until 10pm. Soooo…that is also an issue.

Holly S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danielle B.  |  Overall Experience 
Rating:
3.0

It's down the street from me. But the young man should have told me by me having a net spend card they took a hundred a something off my card an didn't tell me I wouldn't get my money back for a week but when I turned the truck back in another person name pop up I would have paid cash if they would have told me that.

Lurlee P.  |  First Impressions 
Rating:
1.0

None

SALIEU K.  |  First Impressions 
Rating:
4.0

Due to the homeless people trying to break in and steal stuff it just causes a big problem. It affects people that work daily hours I need to be able to access things after 7 p.m.. it makes things almost impossible for somebody to get something done.

Diana R.  |  First Impressions 
Rating:
5.0

The staff was great very fast and respectful will be seeing you guys again soon

Dwayne H.  |  First Impressions 
Rating:
1.0

Every time I rent truck 🛻 This time I went for truck but that’s miss understanding they give me storage and locker key they charge money ,I was like what I need truck not storage then they give me truck and return my money back but I don’t take locker and key I left there but they don’t give me money back like $13

Hom B.  |  Overall Experience 
Rating:
5.0

I’ve had the opportunity to take my business somewhere else but didn’t all because of the owner/manager/staff!!!! TOP NOTCH

WILLIAM R.  |  First Impressions 
Rating:
5.0

Friendly and informative help at counter. I got exactly what I needed for a fair price

John B.  |  First Impressions 
Rating:
1.0

I rented a storage locker at the South County location months ago. While Keith, the manager, did act professionally I have a negative experience while checking out. As a customer acting in good faith, I pre-paid my rental every month. This most recent pay period I pre-paid for October and November. It was to go from the 15th to the 15th. Your records will reflect this information. I was able to retrieve all my belongings and check out on the 16th. I requested a pro-rated refund because I only used the unit for one day yet paid for the entire month. I was told, rudely, by the front line staff "NO PRORATES!" While I understand that as a business model, I explained that they could rent the unit to another customer thereby making more money. Again, I was treated rudely. I want access to UNIT 1302 until November 15th, since I paid for it. Do not rent that unit, although it is empty, to another customer. I wanted to provide this negative feedback and I will update a YELP review as well. Please let me know if I can provide any additional information that might be helpful. Mike Cundiff mikebcundiff@gmail.com 314-532-7040

Michael C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert R.  |  Overall Experience 
Rating:
3.0

On tje very first day I arrived with my moving company at this facility, the two individuals employees I was dealing with were absolutely horrific. So much so to where I had to contact the District Manager the following day.

Sonja W.  |  Overall Experience 
Rating:
5.0

They were very nice and polite i would definitely come back

Darryl R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Anthony l.  |  First Impressions 
Rating:
3.0

I can’t remember her name, but the young lady that set up my account initially and she was also there the day that I emptied my storage locker for the first time. It was completely wonderful engaging and made the experience great. There were some hiccups along the way with adequate payment processing and auto payment not being set up. However, her disposition makes all of the errors utterly OK with me. Also, your regional VP I spoke with took the time to give me a call and apologize for another situation. If I do use a location again, I will use this one.

kristian o.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

doreatha s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hilary R.  |  Overall Experience 
Rating:
4.0

You have to use an access card each time you enter the building. If you’re bringing in 100 loads, you’re going to have to swipe your card 100 times. Pretty inconvenient.

Matt S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Doug M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEWART A.  |  Overall Experience 
Rating:
5.0

The man was very nice some of the best ccustomer service I've seen in a long time I was very satisfied.

Darryl R.  |  First Impressions 
Rating:
5.0

The staff at this location was amazing.

DEVEN S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Carlotta g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

erika W.  |  First Impressions 
Rating:
4.0

SAHAQUITA WAS SO HELPFUL AND MADE MY MOVE SO MUCH EASIER SHE DEFINITELY DESERVES A RAISE AO AT LEAST EMPLOYEE OF THE MONTH.

Lamar M.  |  First Impressions 
Rating:
5.0

The staff was awesome! I just finished a 12 hr drive, so I was exhausted. They made everything super easy and even walked me through how to use the self-storage access doors. This was some of the best customer service I've had in a long time.

Timothy R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hobson P.  |  First Impressions 
Rating:
1.0

Someone broke into my storage and stole a lot of my belongings. I have made a police report and detectives will soon follow up on this felony...

MICHAEL G.  |  Overall Experience 
Rating:
1.0

Absolutely horrific customer service. The worst I've ever come across. I've been in the Customer Service industry over 30+ years, and if I would have come even close to having treated one of my customers the way I was treated I would be on the unemployment line immediately. The two staff members I dealt with were beyond unsatisfactory.

Sonja W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

robert r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lasha R.  |  First Impressions 
Rating:
5.0

Convenient storage. Helpful and efficient staff.

Melinda N.  |  Overall Experience 
Rating:
5.0

Chris was extremely helpful on several occasions. Highly recommend this location.

Michelle M.  |  Overall Experience 
Rating:
4.0

Had a problem with my unit yes

Angelia B.  |  First Impressions 
Rating:
1.0

There is water leaking in my unit from an overhead AC. I anticipate only needing it for a month or less so I put my things away from the water and covered them with plastic. I hope that's enough to keep them safe from mold.

LAURA G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James H.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Vertha I.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Holly S.  |  Overall Experience 
Rating:
5.0

the young man helped me and my dad was very good and professional, i highly reccomend this location over any other one.

BOB U.  |  Overall Experience 
Rating:
5.0

The two personnel were so helpful and kind.

Melinda N.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Trina C.  |  First Impressions 
Rating:
5.0

Keep up the great work. I never had any worries about my belongings.

Tiffany D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robert s.  |  First Impressions 
Rating:
5.0

Chuck was terrific definitely will recommend to everyone.

Alesia W.  |  First Impressions 
Rating:
4.0

Great customer service!!

Kim B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kevin H.  |  Overall Experience 
Rating:
5.0

Everyone I did business with was very knowledgeable and helpful. Also everyone was so nice.

Michael C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

debra p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BEN G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Lillian k.  |  First Impressions 
Rating:
5.0

Fantastic service

Russell C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Xavier H.  |  Overall Experience 
Rating:
5.0

Bathroom on 2nd floor was closed. Bathroom on 1st floor had no toilet paper. When the office was notified, attendant indicated that she would call custodial services. I was kind of amazed - what is so hard about getting a roll of TP for a customer?

Paul T.  |  Overall Experience