The best run small business (franchise) location I ve encountered. Organized, clean, in good repair, timely with messaging and paper work. Ah, could the world be run as well.William W. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Dutchtown
Saint Louis, MO 63116
(One street south of Chippewa and Gravois)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.RODNEY D.
My advice: Pay for insurance! Or you'll pay.AALIYAH A.
They were awesome! There was a problem with wiring and they totally helped us out. So awesome! Thank you so much!JENA P.
El cliente no dejó un comentario.Beverly F.
El cliente no dejó un comentario.Demiko D. | First Impressions
El cliente no dejó un comentario.Benjamin N.
El cliente no dejó un comentario.Angelo L.
El cliente no dejó un comentario.Tim G.
El cliente no dejó un comentario.BERTHA I. | Overall Experience
El cliente no dejó un comentario.STEVEN G.
El cliente no dejó un comentario.DANIEL B.
Only problem was the mice ate on some boxed and fecees on my couch and blankets. The workers were very niceJacqueline O. | Overall Experience
El cliente no dejó un comentario.patricia b. | Overall Experience
This U-haul location is so helpful. Whenever I had questions or needed assistance, they made sure to help. They really did their best to always keep me informed. And thank you for processing my move out!Chelsea W. | Overall Experience
Initial walk around the truck should be done by employee & renter. Rear of truck had broken glass on the floor. Provided photo identification and then had to call a friend to verify who I am???JOHN L.
From start (5/17) to finish (12/21) my experience and contact with U-Haul has been exceptional! Convenient location, friendly staff and very clean facility!Terry G. | Overall Experience
El cliente no dejó un comentario.KIRK D.
El cliente no dejó un comentario.Julie E.
El cliente no dejó un comentario.Julie E.
The windshield was dusty.EUGENE D.
El cliente no dejó un comentario.Rob W.
El cliente no dejó un comentario.RONNY K.
Kim and the gentleman that checked the van back in did a very nice and professional job.RONALD L.
El cliente no dejó un comentario.DALE S.
Great Experience from Pickup to drop odd. And after hours worked great. Very lit parking lot and drop off area.Cortney S.
El cliente no dejó un comentario.ALEXUS F.
Very helpful, even when I had to return the truck a little bit late.Sarah L.
The Uhaul on Gravois is professional and easy to use. They're busy too so make sure you get there with plenty of time to get your project done for the day.MATTHEW S.
El cliente no dejó un comentario.NICHOLAS D.
Staff was friendly i was in and out including hooking trailer 20 min. I will recommend this location to anyone who ask's Which location is the best i will send to you. If i need to rent equipment i will come to this location only.WILLIAM Y.
El cliente no dejó un comentario.Iresha H. | First Impressions
El cliente no dejó un comentario.Mark E. | First Impressions
El cliente no dejó un comentario.Jeanette B.
El cliente no dejó un comentario.Marcus J. | First Impressions
Nothing. You guys were fantastic. Excellent customer service!SANDIN K.
El cliente no dejó un comentario.GILDA M.
Guy at checkout was very cool. Even thanked me for my veteran service! Not something that gets noticed so much in these parts.ALPHONSO I.
El cliente no dejó un comentario.JAMES N.
Earl was great, fast, knowledgeable, nice and friendly. Earl provided fast and great customer service. I would recommend this location, Earl and his customer service for sure for anyone moving, renting or storing. I'd recommend this location and Earl to family, friends and neighbors. Earl was great customer service at pickup and drop off of my rental truck. 5 star top notch customer service from Earl. Keep up the great work and customer service! My thanksJared L.
El cliente no dejó un comentario.JOSHUA P.
Ningunomark e. | First Impressions
El cliente no dejó un comentario.DARREN J. | Overall Experience
Best location in the cityELLIOTT S.
El cliente no dejó un comentario.matt B.
In the last couple months that we rented there it seemed like this location was trying harder to make everything safer and more secure. When we first moved our belongings into the storage facility I was really put out by how unhelpful the workers were, and how sketchy the location was. But in the last few months we had no issues, felt very secure each time we visited, and were impressed with the cleanliness of the facility and the helpfulness of the staff.Jessica G. | Overall Experience
My equipment was not in the vehicle upon my arrival, if I had chosen an earlier pickup time when the office was closed, I would have either had to wait until they open or complete my move without the equipment.Mikayla E.
Disappointed I did not have an appliance dolly as it was listed when I made the reservation at time of pick up of track. It cost me to have to waste time and go rent a dolly from somewhere else.ANNETTE L.
personnel was extremely helpful, friendly, and efficientIan F.
El cliente no dejó un comentario.CRYSTAL W.
El cliente no dejó un comentario.ELBERT L.
El cliente no dejó un comentario.Mark R. | Overall Experience
El cliente no dejó un comentario.Mary T. | Overall Experience
Your team was awesome, we had no issues and your uhaul team took care of me, so I didn't stress. 5 plus.... team!WILLIAM M.
Staff was over booked and unable to provide the time needed to each customer needs, but did the best that could be done.Marilyn C.
El cliente no dejó un comentario.william H.
El cliente no dejó un comentario.Henry S.
El cliente no dejó un comentario.JOSHUA B.
I ordered an appliance dolly along with my order and upon arrival was told that the location did not have one and that they normally do not keep them. I was told this after the sales transaction was already initiated. The U-Haul website should be updated and tailored to each specific location for what each location has in stock. If I knew that the appliance dolly was not present I never would have made the order in the first place. The manager only explained it AFTER I brought it up!JEVON D.
El cliente no dejó un comentario.VIVEK K.
Customer service was excellent! We didn't have to wait long and Chuck was very friendly and got us on our way!COURTENAY R.
El cliente no dejó un comentario.Jamie L.
For only having ~5600 miles on it, the van I rented rode like shit. Staff was excellent. The Kirkwood, MO, location almost permanently lost my business with the horrible customer service that I encountered as I tried to arrange this rental. I have used UHaul many times with great customer service up until my experience with the Kirkwood, MO, location.William R.
Earl was extremely helpful! He was very personable, professional, and went above and beyond with getting my trailer hooked up.MARY L.
Truck went dead need somebody to come in jumÃ³ I use less then two hr for a 100 I'm only get 4 dollars backGERMON W.
Changed my drop off time when I picked up the truck and told me I wouldn't get charged for an extra day Got charged for the extra day anyway No one outside to check in the truck Truck was not clean when I picked it upDANIEL B.
Had sticky pad for bugs/rodents in unit. Upon leaving unit there were dozen plus roaches on pad, items there for 3mo. Terrified may have brought some with me upon moving my items to new place. Great staff always friendly and helpful said had a bug issue with a tenant think its under controlChristina B. | Overall Experience
El cliente no dejó un comentario.PHYLLIS S.
El cliente no dejó un comentario.KATHERINE P.
The only issue I had was the availability of the size trailer I needed. But that was really on me as I had limited time to plan ahead. Pedro and the other emplyee were great!NIGEL P.
I received professional,. Knowledgeable service with excellence.BRENDA B.
El cliente no dejó un comentario.CHARLES L.
El cliente no dejó un comentario.Pat F. | First Impressions
El cliente no dejó un comentario.JESSICA H.
El cliente no dejó un comentario.Myresha M.
Location was fine, frustrating there was nothing closer and our selected pickup location was changed. The truck leaked water pretty badly which created a lot of extra work and damaged some of our belongings.JOHN H.
Friendly staff and explained everything very clearly. Would use this location again for sure.Lauren D.
El cliente no dejó un comentario.TIMOTHY G.
El cliente no dejó un comentario.Alexandra B.
El cliente no dejó un comentario.Bryan W. | Overall Experience
Excellent Customer Service, very knowledgeable and professional.BRENDA B.
El cliente no dejó un comentario.EUGENIYA I.
El cliente no dejó un comentario.GILDA M. | First Impressions
El cliente no dejó un comentario.Kevin A. | Overall Experience
There was a misunderstanding about the return time for the vehicle which led to me returning it several hours late. The customer service representative had to deal with some angry folks expecting the truck to be there and for that I am sorry! They were still nice to me about it though. Thanks guys!DANIEL B.
I should be getting a partial refund, because I did not drive the number of miles I estimated. I figure it'll take some time, but if I already got this questionnaire, why can't I get a message about the refund?GILDA M.
El cliente no dejó un comentario.ANALEAH C.
El cliente no dejó un comentario.STEPHANIE M.
El cliente no dejó un comentario.amy b. | Overall Experience
Professional and efficientPATRICIA M.
El cliente no dejó un comentario.LUIS R.
El cliente no dejó un comentario.ROOSEVELT M.
I've been here before for storage rental and truck rental…this time was not good. The girl behind the counter acted like she had better things to do than wait on customers - she barely spoke to me and when she did I wasn't even sure if she WAS talking to me because she was eating at the same time. Quite unprofessional. I felt like I was interrupting or annoying her, which is never a good feeling for a customer. :( Then when I tried to come back at 7:45pm to put some things in my storage unit, my key card wouldn't work and said it was "after hours" although the reader displayed access hours until 10pm. Soooo…that is also an issue.Holly S. | First Impressions
We have been so pleased with the helpfulness and kindness of the staff.JEFFREY J.
El cliente no dejó un comentario.RICHARD K.
Excellent service. Staff were qualified and friendly. They made a stressful time less stressful. Easy check-in and check-out. Wowowowow service!!!!!JEFFREY J.
Nothing. Service was great inside and at drop off.RITA H.
El cliente no dejó un comentario.Danielle B. | Overall Experience
It's down the street from me. But the young man should have told me by me having a net spend card they took a hundred a something off my card an didn't tell me I wouldn't get my money back for a week but when I turned the truck back in another person name pop up I would have paid cash if they would have told me that.Lurlee P. | First Impressions
NingunoSALIEU K. | First Impressions
Due to the homeless people trying to break in and steal stuff it just causes a big problem. It affects people that work daily hours I need to be able to access things after 7 p.m.. it makes things almost impossible for somebody to get something done.Diana R. | First Impressions
The cab of the truck I rented had mud on the floor. The bed of the trick had a pile of powder on the floor. When I returned the truck the attendant could not find my order. Would not recommend.JEFFREY M.
El cliente no dejó un comentario.WILLIAM F.
Be careful when using the customers car keys to not break them and be mindful of which equipment is being charged.OLIVIA A.
El cliente no dejó un comentario.JOSEPH E.
We booked with a Uhaul dealer in the neighborhood we needed to use the Uhaul. Uhaul did not contact us and instead rescheduled the pickup at another location, 20 minutes away. we lost a full hour. there was a uhaul truck at the original location but the dealer said it was for someone else. this is the last time I am using uhaul. we have been loyal uhaul customers for 22 years. we are military and move frequently. the last three times we have used uhaul have been horrendous. we are done.ROBERT G.
The staff was great very fast and respectful will be seeing you guys again soonDwayne H. | First Impressions
Ensure cab is clear of trash (lighter and empty water bottle were in the one I rented). Other than that, the truck was clean and everything went smoothly.Gareth D.
El cliente no dejó un comentario.SONDA P.
El cliente no dejó un comentario.BENEVA H.
El cliente no dejó un comentario.ANTHONY T.
Every time I rent truck 🛻 This time I went for truck but that’s miss understanding they give me storage and locker key they charge money ,I was like what I need truck not storage then they give me truck and return my money back but I don’t take locker and key I left there but they don’t give me money back like $13Hom B. | Overall Experience
Keep up the Great Work!!!CAROLYN C.
I’ve had the opportunity to take my business somewhere else but didn’t all because of the owner/manager/staff!!!! TOP NOTCHWILLIAM R. | First Impressions
Friendly and informative help at counter. I got exactly what I needed for a fair priceJohn B. | First Impressions
This was not our chosen location. The night before our pickup day we found out our location changed 20 miles away. The reason given was that the original location had all their trucks in repair! We desperately tried to find another location near our home, but most were already closed and the rest had nothing available. We reluctantly drove the 20 miles to the Dutchman location and found that they didn't have the furniture dolly we had reserved/paid for. Not their fault, but frustrating. They were very accommodating, gave us additional mileage due to the distance we had to travel, gave us a regular dolly free of charge, and set up the drop off at the location we wanted, not the one the computer picked for us. Thankfully they helped and made right what started out as a nightmare.Gary S.
El cliente no dejó un comentario.ANDREW M.
El cliente no dejó un comentario.David J.
Customers service was greatBETTIE K.
When I picked up the truck it was blocked by 2 other trucks need to have trucks ready for the customer instead of waiting thats the way other rental companies do it st Louis moWINSTON W.
El cliente no dejó un comentario.AARON C.
I was to pick up the trailer at the A to Z auto parts location in Crestwood MO. I was told that they did not have the trailer the day before I needed it so I had to drive way down in the city to get it , they also told me that if they did not have it they would send somebody to go get it and when I asked them they said they did not have anybody to do it. Less that great service from the original location.PHILIP H.
El cliente no dejó un comentario.PAUL S.
There was a hypodermic needle in the box of the truck. It was obvious that a homeless person / drug addict used this truck to shoot up drugs. I reported this to UHaul and heard nothing back. This is unacceptable, unsafe and should be considered a major issue by the company. I seemed more concerned than the guy that I spoke to, your company should be embarrassed.WALTER P.
El cliente no dejó un comentario.TINA R.
Have more equipment available so I don't have to use other facilities around the city.CHUCK M.
El cliente no dejó un comentario.PHILIP D.
The wheels on the appliance dolly were small and caused the dolly to catch on the frame just above the wheels on each step going down.TERRY B.
El cliente no dejó un comentario.WENDY S.
El cliente no dejó un comentario.doreatha s. | First Impressions
El cliente no dejó un comentario.Joseph G. | First Impressions
The staff at this location was amazing.DEVEN S. | First Impressions
El cliente no dejó un comentario.erika W. | First Impressions
SAHAQUITA WAS SO HELPFUL AND MADE MY MOVE SO MUCH EASIER SHE DEFINITELY DESERVES A RAISE AO AT LEAST EMPLOYEE OF THE MONTH.Lamar M. | First Impressions
El cliente no dejó un comentario.Hobson P. | First Impressions
El cliente no dejó un comentario.robert r. | First Impressions
El cliente no dejó un comentario.Eric G. | First Impressions
El cliente no dejó un comentario.Lasha R. | First Impressions
Had a problem with my unit yesAngelia B. | First Impressions
El cliente no dejó un comentario.James H. | Online Move In
El cliente no dejó un comentario.Trina C. | First Impressions
El cliente no dejó un comentario.robert s. | First Impressions
Helpful staffSamuel G. | First Impressions
El cliente no dejó un comentario.KENYATTA R. | First Impressions
El cliente no dejó un comentario.Jerome M. | First Impressions
Smells like something dead in the unit that we were in it in around thereDavid M. | Online Move In
El cliente no dejó un comentario.Johnathan R. | First Impressions
El cliente no dejó un comentario.PAULENE T. | First Impressions
I just need help letting my boyfriend use access code.Melissa F. | Online Move In
El cliente no dejó un comentario.Robert H. | First Impressions
El cliente no dejó un comentario.Shanika E. | First Impressions
El cliente no dejó un comentario.ALIENA Y. | First Impressions
The employees was outstanding the facilities was clean nice and roomyrea alma b. | First Impressions
convenient and close to home. already had one storage unit and got the second one in the same row!!!!!!Don T. | First Impressions
El cliente no dejó un comentario.Heather D. | First Impressions
El cliente no dejó un comentario.jimmy S. | First Impressions
El cliente no dejó un comentario.CHRIS C. | First Impressions
Some miscommunication occured. Did not get accurate info from On Line person. Extra Effort was made to seek to correct mistakes and accommodate my mobility problems.R.K D. | First Impressions
Everyone was friendly recognized you upon entering the store helpful in every way I enjoyedSheron K. | First Impressions
Customer service agent who assisted with my storage needs was professional and very helpful.bharat r. | First Impressions
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!
We have the largest selection in the industry!