Comentarios del cliente para U-Haul Moving & Storage of Dutchtown

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Dutchtown

Grado total:

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Maggie W. en

Grado:

El cliente no dejó un comentario.

matthew P. en

Grado:

Dutchtown uhaul is awesome the staffs friendly and make the process super ez

David F. en

Grado:

El cliente no dejó un comentario.

David B. en

Grado:

I can't think of anything. The app made it super easy. Landin was terrific on the pick up. Great experience.

Daniel G. en

Grado:

El cliente no dejó un comentario.

Todd G. en

Grado:

Rachel, the manager on duty, was SO HELPFUL! I would definitely go back to this location. So easy to work with, helpful and professional.

Nina H. en

Grado:

Rachel and Chuck were extremely kind and helpful!

David E. en

Grado:

El cliente no dejó un comentario.

Lila P. en

Grado:

El cliente no dejó un comentario.

Rich M. en

Grado:

Honestly I have always had a pleasant experience renting from this particular u-haul center. However today upon returning the cargo Van there is a discrepancy in the miles. Granted I am so used to everything going smoothly here I didn't bother to review, well lesson learned on my part. I Received push back from the general manager of the u-haul center. I didn't appreciate his tone or underlying accusation. I have never questioned my invoice received upon returning my rental. When I told him to charge me for what he thought I drove I told him I will call corporate office and explain the situation to them. He inform me that when I call corporate I'm just going to talk to him and hes going to tell me the same thing And that the odometer is not just going to start raking or adding on miles by itself. There are several different scenarios where deal dominator could be wrong for instance maybe one of his employees transposed the numbers that's an easy simple mistake. Or, Possibly an employee took this Van out and used it and didn't record the mileage possibly an employee let one of their friends use the Van and did not report the mileage. I don't think it's in the best interests of u-haul or the customer base to blame the customer. He then told me to figure out how many miles I drove and he'd be back upon his return I told him I drove a 8.2 miles, he Adjusted the price and said let me know if there's anything else you need walked away there was no thank you there was no how was your experience nothing. Just so everyone remembers I don't have to choose this location there are many locations within the city limits that I can go to and rent a truck. Maybe he was having a bad day I'm not really sure, maybe hes homophobic Again not really sure. I am a repeat customer And I go out of my way to rent from this location and I just didn't appreciate being made to feel as if I was trying to pull one over on him. And so since any complaint or any phone call is going to go to him I'm sure I will not even receive anyone taking the time To reach out to me and acknowledge my experience, and that is somewhat disappointing.

Jenn M. en

Grado:

The online booking system is frustrating. We rent weekly, and almost always reserve our truck online. We click the box for using our preferred credit card, yet when we go in the store to pick up the truck, we have to go through the entire online system all over again, and present a credit card in person. We are a busy small business, and I count on my employees to pick up the trucks, yet your system is making it increasingly difficult for us to do this. The employees at this location are always helpful in trying to make this an easy process for us. It seems like the challenge is with the online system itself? The store manager suggested we try a corporate account with UHaul, which we will make time to do ASAP. But in the mean time, my idea for improvement is to eliminate the redundancy for customers.

EVAN H. en

Grado:

Make sure all fluids are filled. Windshield wiper fluid was empty.

Katrina W. en

Grado:

El cliente no dejó un comentario.

Jacqueline M. en

Grado:

Customer service was horrible!

Korina C. en

Grado:

The staff are friendly, professional and very knowledgeable. I highly recommend this location due to the customer service. I will not rent from another location!!

Sherry W. en

Grado:

Was helped right away, staff was very helpful and professional. Was a short visit. Will recommend and use again.

Justin J. en

Grado:

El cliente no dejó un comentario.

Jeanette B. en

Grado:

Excellent service

Linda L. en

Grado:

El cliente no dejó un comentario.

Charles M. en

Grado:

Get the guy some help. He was working the place by himself and was kicking butt, but you could tell he was doing the work of 3 people.

Jeanette B. en

Grado:

Nothing

TIMOTHY M. en

Grado:

Extremely easy experience.

Roger O. en

Grado:

El cliente no dejó un comentario.

Rhonda Y. en

Grado:

El cliente no dejó un comentario.

Rex M. en

Grado:

Everything OK. No suggestion at this time. Thank

Kalvontez W. en

Grado:

The young lady that assisted me was extremely thorough and personable. Would recommend this location to any and everyone!

Patricia F. en

Grado:

El cliente no dejó un comentario.

M ichael A. en

Grado:

El cliente no dejó un comentario.

Marcus M. en

Grado:

El cliente no dejó un comentario.

Thomas S. en

Grado:

The people at the location were great. The problem was with whomever took my reservation over the phone. I was renting a motorcycle trailer. They asked what I was using to haul the trailer and I said a Jeep Liberty. I asked if I need to do any thing about the lights for the trailer and they said no. When I got to the location they advised I had to have a light connection which I do not have. Rather than renting the $20 trailer I spent $120 to rent a pickup and trailer since I had to move something that day. Really unhappy with the reservation person but the location people did everything they could to make it work.

Tracy K. en

Grado:

The representative was AWESOME!! He took the time to explain everything to me to make sure I could properly secure my load and helped me find a route to my load point that was easy to navigate pulling a trailer. Can't say enough good about this location

Saksit T. en

Grado:

Return customer service

Jamila P. en

Grado:

El cliente no dejó un comentario.

Lauren S. en

Grado:

After getting the go around to find the location that had a truck this location had what we needed and the staff was great. Seemed to actually care about what we had been dealing with and really helped us out.

Darrin Q. en

Grado:

Very very good customer service. In and out of the store. They made sure that i had everything I needed to tow with, and then the young lady hooked up the trailer. I thought that was amazing Keep up the good work. A lot of companies need workers like this. They seem to enjoy their job.

Judith L. en

Grado:

Outstanding service

Rex M. en

Grado:

No problems. You could probably use another clerk during busy hours ( but my wait was not too long.) Thanks.

veronva P. en

Grado:

This is my second rental with this location and every staff member has been more than helpful and accommodating. I will definitely return if/when needed.

tim H. en

Grado:

El cliente no dejó un comentario.

Keisha F. en

Grado:

The gas that was described to be in the truck wasn’t correct the brakes needed to be checked out i didn’t notice til I started drive & I had all of my belongings loaded. I want happy about that.

john s. en

Grado:

The staff exceeded my expectations at every turn. I was greeted by name, and the young lady knew my locker number by heart when I asked her to look it up for me. Truly outstanding service people.

Sheron K. en

Grado:

Everyone was friendly recognized you upon entering the store helpful in every way I enjoyed

Justin H. en

Grado:

Good place

Amy W. en

Grado:

Worked with me considering extenuating circumstances. Thanks.

djordje b. en

Grado:

Great guys!

Keisha F. en

Grado:

I was charged to much for the truck rental and the associate couldn’t explain how it happened. I wasn’t reimbursed.

Kadia W. en

Grado:

Rachel was really nice and friendly. Made the process easy and quickly.

Nia w. en

Grado:

Fast easy simple great service

Mike B. en

Grado:

Your associate Chuck was very helpful.

christi s. en

Grado:

Friendliest staff ever. Absolutely spotless facility. Definitely will be back if we need storage again.

MARLENE J. en

Grado:

Thank you all for your excellent customer service

Christina H. en

Grado:

Excellent service at pick up location and drop off location. Also got storage unit at drop off location. Was very impressed....The carts available for moving my thing from the truck to the storage.👍

Roy B. en

Grado:

IT'Z DA BEST STORAGE I'VE EVER BEEN TO AND DA STAFF IZ SUPER COOOOOL&GREAT!NOT TO MENTION DA CLEANING AND WELL ORGANIZED.

juila h. en

Grado:

Thanks for allowing me to keep my property in a secure clean place. My access was convenient. Keep up the good work.

Theodore S. en

Grado:

great service fast and efficient !!

john b. en

Grado:

Very helpful

Marylin B. en

Grado:

Rachel was very rude and when I did try to talk to her about what was going on with the truck she pretty much looked at me really nasty. It was not a good experience at all.

Joanne B. en

Grado:

I have and will recommend your facility.

sylvia d. en

Grado:

I was in great need to store my things and U-haul helped me even with a free storage special for one month. I came in signed papers had a lock like theirs and with NO MONEY DOWN I had storage. Thank

Dionne H. en

Grado:

Customer service agent who assisted with my storage needs was professional and very helpful.

Laurena G. en

Grado:

All employees we interacted with were friendly and offered extra assistance. The GM, Landon, was engaging, helpful and made us feel welcomed. The customer service was phenomenal. Thank you!

Angie W. en

Grado:

Rat/rodent infestation. Property was damaged because of it.

Mark B. en

Grado:

Stephen the U-Box manager was excellent. Extremely helpful!!!!!

Jeff R. en

Grado:

Every member of the staffected was polite and friendly. My entire experience, from truck rental to storage was made both easy pleasant by this most helpful staff. Thanks for everything.

Tosche W. en

Grado:

They charge too much and it have a bunch of rats that will eat your stuff. And the biggest Rat trap. When I went to pick my stuff up the rats ain’t all my good stuff. Nasty and trifling.

Regina P. en

Grado:

This facility was fine other than the mice. I was fine with the facility until a moose ran pass me. I am terrified of mice. Staff was okay. Like being able to swipe to get in, instead of using a code

lucy h. en

Grado:

Happy to store stuff here. Easy loading dock too!

David G. en

Grado:

Debbie did a great job with our U box delivery and comminication. Most questions do not apply even though I answered yes to finish survey

Haley G. en

Grado:

Brand new storage units and a great staff made this move very easy. Thank you U-Haul! A+

Narada A. en

Grado:

N/A

Gina C. en

Grado:

Good place to leave your stuff!

Charles V. en

Grado:

Fast and friendly service

todd g. en

Grado:

When I was getting out of my storage space, one of the workers there, didn’t get her name, was EXTREMELY nice and helpful while I was exiting. She made everything enjoyable.

lucy h. en

Grado:

So happy to see this beautiful, historic building being used again! U Haul is the perfect company to occupy it. Manager Landon Barks was wonderful and very kind to our agency. Great place!!

Roger K. en

Grado:

Thanks.

Debra W. en

Grado:

Thanks!

Alexander K. en

Grado:

Great, friendly delivery service!

Elizabeth F. en

Grado:

All people courteous and helpful.

Erich T. en

Grado:

No comment.

Lamarr R. en

Grado:

Only problem was that the Facility was very hot, I understand there's construction going on but large industrial shop fans will definitely help with circulation.

Tiffany B. en

Grado:

I found a mouce in my couch and she had babies. So disappointed.

tamra h. en

Grado:

I notice that my unit had mice & or rat droppings and,roaches.also some of my clothing had bed bugs i had none of those at my home.and was very upset and disappointed when I saw that in my unit