I had a horrible experience trying to do a after-hours return. The system was down and I was on hold almost an hour waiting on someone to assist me when I called in.TIFFANY B.
Customer Reviews for U-Haul Moving & Storage of Duncanville
Duncanville, TX 75137
(2 Mi S Of I-20)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.deon k. | First Impressions
El cliente no dejó un comentario.JOSE F. | Overall Experience
Great Customer Service and FastDaren C.
The young man couldn't read the gas hand correctly and I was overcharged for gas. When renting gas hand said 1/8 and it was brought with 1/4. I took a picture and I will be contacting management or cooperate about this situation.DAVISHA A.
El cliente no dejó un comentario.eric B.
I really enjoyed everyone's help getting my move completed. I hate that I am moving away but I am very thankful for all the help. This team was great.Marshall C.
The truck quick on us, it would only go in reverse. A mechanic had to be called. Something wrong with the transmission. Ok The employees are great. I use this location all the time.JUNEETA B.
When I initially started the storage, my payment method was automatically deducted every month until August and September causing me.to pay the late fee. The customer service guy told me the previous person didn't save it in system but he assured me he would I received an email 09/14/2022 saying that I was charged a late fee because payment wasn't made. I went to the office extra lock was already on the unit. When I walked in her deliverance was rude, then 2 people came from the back, the lady stood at the door in regular clothes, the guy had on his uniform,.they were just standing there looking. The lady left out front door got in Suv with a few kids in it. The guy stayed back, the lady at register and the guy was having a disagreement back and forth as I stood there. When I walked in I spoke and I asked what do you need to.look at my account, she said and I quote " 1st I need to know what you need from me, I guess that prompt them.to come.out. I gave up the unit because I thought it was paid already. But she was so rude I didn't Care anymore.Kasandra C. | Overall Experience
Both members of the staff have been extremely helpful & patient. Answered all of my questions without making me feel like I was bothersome. I most definitely will suggest this lokation for anyone looking for storage.Ericka R. | First Impressions
El cliente no dejó un comentario.Bobby B.
El cliente no dejó un comentario.Cornelius W.
El cliente no dejó un comentario.Kamice G.
Only complaint is moving trucks were always parked where it made it difficult to get our RV in and out of the parking lot and there was not enough room between the buildings. We were also informed we would get a refund for September in the form of a uhaul credit voucher or voucher number since our vacate date was the same day that our September payment was posted to our bank account. Expecting to see that soon. We mainly relocated for storage closer to the lake where we usually camp.RALPH D. | Overall Experience
Fast friendly serviceLynda J.
El cliente no dejó un comentario.Viripi B. | First Impressions
El cliente no dejó un comentario.Herbert r. | First Impressions
The GM did an outstanding job in supplying my needs.Herbert R.
Dana and the young lady their and very helpful and friendly.Leandro G.
El cliente no dejó un comentario.GAYLA BACCUS D.
Gabryelle Moncure was very helpful good customer service.Katrina Y.
El cliente no dejó un comentario.VIRGIE A. | Overall Experience
El cliente no dejó un comentario.rose j. | First Impressions
Renting a storage unit was quick and easy.RICHARD T. | First Impressions
El cliente no dejó un comentario.Keara R. | Overall Experience
El cliente no dejó un comentario.JAMELA L.
Not a thingJanice B.
El cliente no dejó un comentario.Leslie R.
The truck was ready as expected at the pickup time. No furniture dolley as I ordered however. Mostly disappointed with very poor customer service at the pickup. The agent there was very rude and disinterested in making any attempt to show she cared to do her job. Instead she seemed bothered when I had questions regarding the reservation not having the equipment I reserved.Heather S.
Extraordinario servicio al clienteKatrina Y. | First Impressions
El cliente no dejó un comentario.Valencia J. | First Impressions
El cliente no dejó un comentario.Miriam D. | Overall Experience
Everything was very easy to reserve online. The return was wonderful being that I needed a storage at the last minute. The staff was extremely helpful and I really appreciate that. Excellent job.Christine H. | First Impressions
El cliente no dejó un comentario.EDWIN H. | First Impressions
El cliente no dejó un comentario.William O. | First Impressions
El cliente no dejó un comentario.Harold B. | First Impressions
El cliente no dejó un comentario.Mario A.
I think nothing because U- Haul is a great renter Company to take care of all of all of renter trucks and etc...Thank U-HAUL.Patricia S.
El cliente no dejó un comentario.Sharon B.
They are always accommodating even if I don't have a reservation. They are professional, courteous, and responds quickly to closing out the receiptsGwen B.
Customer service was greatPerry W.
El cliente no dejó un comentario.Gwen B.
Dana and the staff were very friendly and very professional. I would definitely use them I. The future if needed and definitely recommend them to anyone who ask.Krystilynn W.
They charged me for 2 extra days after I dropped off the same day not sure if I'm getting my money back or my truck depositVictoria M.
The young man that checked me out was helpful and friendly.CLONIA M.
El cliente no dejó un comentario.Douglas S.
Never a worry from the time I moved in to store things and the time I exited, staff was more than go above and beyond to meet my storing needs, and for this I'm more than grateful, thank you for great serviceAron E. | Overall Experience
I can't even put into words how great this storage facility is, even if I tried, because there are too many things to list! Dana and Tammy, thank you! I can't say enough about your warm and friendly office atmosphere, honest and fair business ethics, or the compassion and attention to detail you've both shown during my time with your company (I fell behind over several hundred dollars in rent when I first signed up with you guys). Please know that you are the first place I'd go if I ever needed more space again. I'd definitely refer this office to anyone in need. Many thanks and much love to you both! Mary Alanis~jason a. | Overall Experience
I have been dealing wirh u-Haul Company forever and never had a problem with it are the Staff. It is my number one moving company..Patricia S. | First Impressions
Great experience, everything went smoothly and the employee was awesome!Bonnie M.
Have a dolly!Tekayla M.
Not understanding why I was double charged. Truck was returned by 7pm same day. However, you charged me for 2 days. I will call after holiday to get an explanation.Dekeithalon B.
El cliente no dejó un comentario.Brandon C. | Overall Experience
El cliente no dejó un comentario.MARNO W.
El cliente no dejó un comentario.Angela T. | Overall Experience
Gabrielle was the person who helped me and she was excellent. I mean she really knows her job and her skills, knowledge and compassion was everything that I needed on the day I walked in to the facility. I was going through a hard time and she made it better. I'm so appreciative of her customer service/customer care skills and just her as a person. GraciasLaDana H. | Overall Experience
Everything went smoothly, I had trouble uploading my Drivers License and the young man there helped me out quickly and courteously. Got my truck on time, and all went well.April W.
El cliente no dejó un comentario.Kevin J.
I schedulle to get the truck at 8. Your agent open the store only 8:30. I rent the truck, the forniture dolly, forniture pads and utility dolly. But only the utility dolly was available in the truck.Ney A.
GreT customer serviceBrian T.
No commentTAMMY G. | First Impressions
El cliente no dejó un comentario.Silvino G.
El cliente no dejó un comentario.Chyris B.
Very Courteous and professional. ThanksClarence B.
El cliente no dejó un comentario.josie m. | Overall Experience
El cliente no dejó un comentario.John M.
Very friendly and helpful staff. Thank youSandiea R. | First Impressions
El cliente no dejó un comentario.VALERIE P. | First Impressions
El cliente no dejó un comentario.Stevelynne B. | Overall Experience
It worked for us. The elevator aspect is troubling at times. BuenoMark J. | Overall Experience
El cliente no dejó un comentario.Leon D.
Job well done!Temeka P.
I don't know the reason I reserved a certain type of vehicle and someone who walks in before me without a reservation gets the last van which I reserved. Then I communicated when I return the truck I would be paying with my debit card and not the credit card I held the reservation with, the rep already charged the credit card before I made it to the front desk. Customer service was not there because he did nothing I asked or reserved.Precious W.
El cliente no dejó un comentario.Robert A.
El cliente no dejó un comentario.Darmecia B.
El cliente no dejó un comentario.Crystal T.
The phone, when people need to get through to update any information. I called to inform them that I was on my way to turn the truck in because it was close to the time and I was put on hold for about 30 minutes and then I was disconnected from the call. My son had already taken the truck back for me but it was such an inconvenience if a person needed to find out some information. Otherwise, I was very satisfied with the rental of the truck.PATRICIA S.
The staff was great and very helpfulDamber L.
El cliente no dejó un comentario.Brionna D.
El cliente no dejó un comentario.Dana B.
El cliente no dejó un comentario.tim W.
El cliente no dejó un comentario.Regina B.
El cliente no dejó un comentario.Donald A.
All goodTerry S.
Checking I. Free hours was problem scan code would not work.Primera S.
El cliente no dejó un comentario.Robert H.
Loved the Rep, she was very informative and knowledgeable of everything I neededAndrea L.
The 2 staff members were fantastic and super nice ! I wish I would of gotten their names. They were young and a female and male..Super nice Martha A.
Great experience Dana very helpfulLakena S.
Dana was truly amazing; I have never had customer service like he provided in my entire life and it was very a quick process. Usually, it takes forever! Thanks Dana; I will refer everyone I know to this location!TAMIKA H.
El cliente no dejó un comentario.Theresa D.
El cliente no dejó un comentario.COREY W.
El cliente no dejó un comentario.Danisha W.
Very helpful and understanding staff who took time to explain procedures when I wasn't sure how to use the more electronic aspects of my reservation. Will return in future for more rentals.Bradley F.
El cliente no dejó un comentario.Barry L. | Overall Experience
El cliente no dejó un comentario.Margaret G. | First Impressions
The past manager and the new manager were very helpful. They explained situations and answered questions. The last time I rented the van, my experience was a little different. The app changes the return process. If you don't have a smart phone, it might be more difficult to rent and return the vehicle.Claudine S.
El cliente no dejó un comentario.Monette H. | First Impressions
El cliente no dejó un comentario.Shanna T.
Love the professionalism and customer service. The attendant was very helpful assisting me with several units needed with all of the furniture I had to be stored.Rodney C. | First Impressions
Professional and very helpful.Letitia C. | First Impressions
El cliente no dejó un comentario.Josh J.
El cliente no dejó un comentario.Alona J. | Overall Experience
El cliente no dejó un comentario.Brads D.
I called customer service because someone by the last name of Fields who lives in TX rented a U-Haul with my phone number. Not sure if her experience. I am just glad she didn't have access to my financial information.Alicyn F.
Excellent customer service, couldn't ask for more.Ronald M.
El cliente no dejó un comentario.Sabrina A. | Overall Experience
The staff and location are great. Friendly check in and very accommodating. The free 10'x10' is on the second floor and all the way in the back, which is not very convenient. I've never rented a storage unit before so maybe this is normal. Would probably be a great option if there weren't other better options available.Tim B. | First Impressions
Keep treating customers with excellent customer relationship management skills!VIRGINIA E.
El cliente no dejó un comentario.JAUNITA H. | Overall Experience
El cliente no dejó un comentario.Loretta C.
Dana was very nice and accommodating. My only slight complaint is about the storage unit itself. I was not able to view my unit or at least a model/replica before I paid. I got to my unit and saw that the indoor units don't have garage doors, only regular doors on them. So it was very difficult to get large furniture into the unit. The hallways are narrow and so is the elevator. Some furniture ended up getting damaged because of that. If I need a item that's not directly in the front, I'll have to pull everything out and put it in the hallway just to get to find what it need. Had I known this, I would've gotten the outside unit or went somewhere else.JAMEISE B. | First Impressions
Dana is very friendly and helpful. He is always fast and efficient. I always go there for my truck needs.Leandro G.
Storage units need garage doors/bigger entrances. Had a difficult time putting furniture in. Was not aware of that beforehand, otherwise I would have rented elsewhere or got an outside unitJaMeise B.
Picking up the truck was awesome, I taken care of by Gabryelle. However the drop-off was very annoying dissatisfied and downright bad customer service . Someone from corporate called me around 6 something stating that it shows that I haven't returned to the truck when indeed I returned it back with 1/4 of gas took a picture of it at 4:24pm and it was Dana who open the gate for my husband to drive the truck through and then another gentleman jumped in and drive it around. I ask about my refund and is there anything else or my receipt, Dana said it will be emailed. Never once told me that their system was down until I went back up there when corporate stated they cannot get in contact with them, I offered to drive back up there to clear my name and did. So that's when we return back to the U-Haul place lights was off no one was there a note on the door stated that manager is out on the property and it shows at the time does not close until 8 p.m. and indeed we made it up there around 6:40 something my husband called the number on the door the guy came right in the gentleman Dana stated his system was down he could not clock my truck and I inform him of corporate calling me his name was Jeffrey and then he spoke with the gentleman and told me it's nothing to worry about .I stated I would like a receipt right now and that's when I obtained it showing that I brought the truck back at 5:30 indeed it was at 4:24 he stated it doesn't really matter it's only for a day. Along with overcharging an additional 5 miles emailed it to Jeffrey to prove that time that we dropped it off and the mileage. Very unprofessional will not be returning nor recommending anyone for that location. My personal opinion the staff need more coaching besides the young lady Gabryelle Moncure pick up again was a breathe and she was very nice and professional.Marquetta T.
El cliente no dejó un comentario.Susan M. | Overall Experience
El cliente no dejó un comentario.tasia h. | First Impressions
El cliente no dejó un comentario.Christin C.
El cliente no dejó un comentario.William M. | First Impressions
El cliente no dejó un comentario.Anthony G.
El cliente no dejó un comentario.Lashanda H. | Overall Experience
The customer service staff was very helpfulRICKEY J. | Overall Experience
Just keep on being nice and friendlyBrenda G.
El cliente no dejó un comentario.Debra C. | Overall Experience
El cliente no dejó un comentario.Katonyia H.
You are already doing an excellent job. I am a regular customer of U- Haul and this particular location. Keep up the good work!Barbara M.
El cliente no dejó un comentario.Edward S.
The manager was great he was curious, nice, and very knowledgeable! He deserves a rise he handled me as well as other customers in line professionally and took his time with each customer!Katonyia H. | First Impressions
El cliente no dejó un comentario.Pajhe J. | Overall Experience
The staff was very professional and accommodatingGwen B.
El cliente no dejó un comentario.RACHEL S.
El cliente no dejó un comentario.SUSAN M.
It was good until I returned my key and continued to get chargedJasmine J. | Overall Experience
Wonderful team in place at this location. Courteous and professional.ElDalbric H. | First Impressions
I would've rated â€œexcellentâ€ bc of Rep on duty at the time was pleasant. However, the vehicle was not gassed up (1/4 tank) & when I returned, 1/4 tank above how I received it, (1/2 tank) I was charged additional f/gas & charged twice f/my entire rentalâ€¦I am currently still awaiting resolution & have not even received an email to confirm my claim.AUDRYES L.
El cliente no dejó un comentario.Byron C. | First Impressions
Thank you for being supportive.Latosha R. | Overall Experience
El cliente no dejó un comentario.Laura K. | Overall Experience
Everyone was so helpful and courteous. I would recommend this storage to anyone looking for s torage place! Thank You U-Haul!!Dorthey S. | Overall Experience
El cliente no dejó un comentario.Audryes L.
Everything was great for me being it had snowed and ice two days prior to my move. My truck was ready as scheduled and my move was easy.MARNO W.
35 mile allowance is too lowRYAN G.
El cliente no dejó un comentario.Tridaitia L. | First Impressions
Only negative was costlyDavid B. | Overall Experience
El cliente no dejó un comentario.perry m. | Overall Experience
El cliente no dejó un comentario.LAKITA B. | Overall Experience
El cliente no dejó un comentario.FRANK S. | Overall Experience
taxed me for a full tank. customer service quality is trashJAMEAH H.
I was over charged 430+ miles for 4 hour uses. I went 40 miles and had the cargo van back that the correct time from 9:45-1:45. No way could I have a van and travel over 400 miles have gas where it should be and back on time in Dallas. I already paid what was owed the day of then U-Haul wanted to charged me an additional $222 but ended up still over charging me $111 for mileage I DID NOT drive. I will be call back again and do not recommend this company or location at all.CHRISTOPHER JAME W.
Dana Wright has shown exceptional service during my visit. He has awesome customer service!Chelsea G.
Dana was amazing , he was very professional and answered all of my questions. If I needed assistance he would assist and was very knowledgeable about all of the products Uhaul had to offer . I am definitely coming back and recommending this location to all my friends.JENNIFER W.
Your service and personnel were excellentJOHN S.
Better and clean vehiclesDOUGLAS U.
El cliente no dejó un comentario.Chelsea G. | First Impressions
The maintenance on the truck. When I hit the brakes the truck would shake really bad. Also the truck would only get up to 70 miles. It moved really slow. The customer service was GREAT. But the truck was HORRIBLEAnisha W.
El cliente no dejó un comentario.KRISTARENEE J.
not sure why I was charged even more for the uhaul when I used less than the mileage expected and hardly wasted gas. I was told I'd be issued a refundALEXIS R.
El cliente no dejó un comentario.STEVEN C.
El cliente no dejó un comentario.TIESHA D.
Dana is very helpful. Explain everything and he takes care of costumersrodrigo c. | First Impressions
El cliente no dejó un comentario.clarence w. | Overall Experience
El cliente no dejó un comentario.Kimberly G. | Overall Experience
Don’t advertise prices then change then 60 days later.Troy W. | Overall Experience
El cliente no dejó un comentario.Courtney W. | First Impressions
The best thing is that it is two stories high and have the proper equipment to transfer your belongings with ease. They also have an elevator and the place is immaculate. The Prices are fair and right for each unit. Thank You Dana Wright in Duncanville Texas for helping me get around the storage area. Thank you for all the great personnel from U-Haul. Happy Holidays and Blessings. Be safe!!!Dorthey S. | First Impressions
El cliente no dejó un comentario.Sylvester C. | Overall Experience
Every staff person at my facility has been friendly, helpful and good at their job!RUSSELL H. | First Impressions
El cliente no dejó un comentario.Ancheyl D. | Overall Experience
El cliente no dejó un comentario.DEANDRE R. | Overall Experience
El cliente no dejó un comentario.GERALD J. | Overall Experience
All my furniture was had mold growing on it and filed claim.Kesha B. | Overall Experience
El cliente no dejó un comentario.James B. | Overall Experience
El cliente no dejó un comentario.Auther J. | Overall Experience
El cliente no dejó un comentario.FRANK S. | First Impressions
El cliente no dejó un comentario.Martha B. | First Impressions
Thank you kindly.gloria c. | Overall Experience
El cliente no dejó un comentario.Kyle N. | Overall Experience
I had a pleasure to meet with Dawn she went above & beyond to make sure we got the best deal the warm welcoming make you feel like look no furtherRachel C. | First Impressions
El cliente no dejó un comentario.DENNIS P. | First Impressions
Upon move out of the storage unit I had to call the police for peace officers to come so I could get my belongings out and close my storage unit out . Very frustrating and stressful.April B. | Overall Experience
El cliente no dejó un comentario.Cletadel B. | Overall Experience
I have been using the unit for 17?yrs. I am now in my 80's and decided to "clean up". My experience has been nothing but good. On moving out Dawn one of the managers has been most helpful and pleasant.- too bad she was not there during the earlier yrs of my occupancyF E G. | Overall Experience
El cliente no dejó un comentario.Austin F. | Overall Experience
I love the staff dawn and her are very friendly. I would recommend this facility to anyone and I will be using this facility again in the future when needed.Cornelius W. | Overall Experience
Had mice in my storage unit. There was no damage.Billy M. | Overall Experience
Very friendly staff, well kept facility.Carmonique B. | Overall Experience
They help me when i need itYvonne H. | First Impressions
Ms. Tammy and Ms. Dawn are excellent representatives and very professional.JAMES B. | Overall Experience
El cliente no dejó un comentario.STEPHEN F. | First Impressions
El cliente no dejó un comentario.Phillip F. | Overall Experience
Dawn and Tammy are AMAZING! I've used them several times because they're more like family. I can't imagine using anyone else. I highly recommend them because they're going to always treat you with courtesy.Rhonda H. | Overall Experience
The staff was very nice and always willing to help. The facility was very clean and secure. I used my storage for a few years and never had any issues.Sheniqua B. | Overall Experience
El cliente no dejó un comentario.Kaye H. | First Impressions
El cliente no dejó un comentario.Helping H. | Overall Experience
El cliente no dejó un comentario.Tee E. | Overall Experience
We have stored here for awhile now. The ladies that run this location are fabulous to work with; very friendly and helpful.John V. | First Impressions
El cliente no dejó un comentario.Loquita M. | Overall Experience
If I need storage facilities again I would go to Duncanville storage.Emma G. | Overall Experience
El cliente no dejó un comentario.Delasi A. | Online Move In
El cliente no dejó un comentario.Laura K. | First Impressions
El cliente no dejó un comentario.Gary W. | Overall Experience
I have used this U Haul Storage facility since 1994 and although I have dealt with several different management teams during my tenure there, Dawn & Tammy have by far been the best. They have always been very professional and accommodating and the facility has looked clean and very well kept since they have been in charge. After so many years it was kind of sad to close out my rental units but it was time and my experience there was awesome, especially since meeting Dawn & Tammy. These guys have truly been a pleasure to deal with. Thank you! Sincerely, Pam JerniganPAMELA J. | Overall Experience
El cliente no dejó un comentario.Steven B. | Overall Experience
Very nice folks in there. Tammy and Dawn were very helpful.Steven B. | First Impressions
El cliente no dejó un comentario.Shannon H. | First Impressions
El cliente no dejó un comentario.Lauren C. | First Impressions
Dawn has been nothing but professional, she has always been willing to help, contacted me when a covered unit became available, and overall does an excellent job. Only reason we are leaving is that we purchased a larger unit and it will no longer fit at this location. Dawn went as far to recommend I contact one of her co-workers at another facility to see if they had a unit large enough.John V. | Overall Experience
El cliente no dejó un comentario.Traneshia C. | Overall Experience
Excellent customer service, felt welcomed from the first moment I walked through the door.Jennifer G. | First Impressions
El cliente no dejó un comentario.Quintilla M. | Overall Experience
Was mislead about combining the storage units.DeAndre F. | Overall Experience
El cliente no dejó un comentario.Heather M. | Overall Experience
Extraordinario servicio al clienteVeronica G. | Overall Experience
El cliente no dejó un comentario.Angela G. | Overall Experience
The ladies running the office are incredible. They are both professional and kind. Thank you Dawn for your help.DOROTHY C. | Overall Experience
El cliente no dejó un comentario.Cody W. | Overall Experience
I enjoy the service every time I visit, it’s a warm, peaceful and professional environment.RACHEL S. | First Impressions
No comments.Shandra W. | Overall Experience
El cliente no dejó un comentario.Tammy H. | First Impressions
El cliente no dejó un comentario.Miranda M. | Overall Experience
Ms. Don was great with helping me and my needs!!! Give her a raise!!!Jimmy J. | First Impressions
El cliente no dejó un comentario.Angela G. | First Impressions
El cliente no dejó un comentario.Kristen G. | Overall Experience
El cliente no dejó un comentario.Kelsey W. | Overall Experience