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Michele T.Customer Reviews for U-Haul Moving & Storage of Downtown Toledo
Testimonials From Recent Customers
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The young lady was very professional and knowledgeable.
Jennifer M. | First ImpressionsMy issue is not with the location but with U-haul. 1. We were supposed to pick up truck at location 2 miles from house. The day before changed to downtown Toledo at 5pm. Nice! 2. Rented Dollie, none available at pick up. 3. Gas fill up chart off by 3-4 gallons, overfilled costing me an extra $20 gas. I will look to take my business elsewhere.
Lloyd T.A good area an convenient an close by where I didn't have to travel very far this place was very close by for me
Linda F. | First ImpressionsYour staff was quick professional friendly just down right awesome
Larry T.This pick up location was not my original choice. It seems I never get to pick up at my requested location.
Eric W.The equipment was in poor condition, but the young lady did find me another one.
Dova Z.Front desk staff are amazing
Joseph H. | First Impressionsi didnt like that i had a older truck making me have bad mpg when u say u have the newst trucks
Dalton N.The woman who helped me check it out, and in, was fast, efficient, friendly, and professional.
Steve G.Arrogant and rude
Marki B.too many Uhaul locations are gas stations or such I don't think that the vehicles are getting the proper maintenance from those locations. But the location we went to in Toledo looked as if they could maintain the vehicles properly - that was a comfort as we were traveling 1200+ miles to Dallas, TX
steven N.The only problem, was a huge support beam in middle of the unit. Took up quit a bit of the space.
Pamela W. | First ImpressionsThe manager Kassidi she is the best Also she is Smart Sweet Beautiful And great personality
LEONIDAS F. | Overall ExperienceStaff is very proficient fast friendly professional and a lot of help I was very impressed
Larry T. | First ImpressionsThe Uhaul team member didn't listen well. I explained to her that I needed it for the week at 750 miles. She put 450 miles and I ended up paying for week with out having it for a week. I explained that I wanted the weekly rate multiple times.
Trevor D.You guys did great! Thanks?
Selina A.It is very difficult to navigate to this facility. I highly recommend including pictures and DETAILED directions to this facility in the notification.
Joseph C.Staff was very apologetic for my troubles and took notes.
josh B.P
David D.Truck was clean. Check-out was clear about conditions and expectations of rental, if a little on the slow side. Nice location and re-use of an old iconic warehouse district building. I will be pleased to use them again.
Lewis D.Everything Was Perfect! The Two Ladies Greeted Me When I Came In & Helped Me Right Away.
Chate L.Make sure A/C works in Rental and the check engine light was on the whole time I had it
William B.General Manager was very friendly and helpful. Everything was ready on time for a 1,300 mile trek.
TOMAS S.I had a storage since November 1 went back to get my things may 31 and my unit had bed bugs on my property
Stephanie L.The girls working were wonderful! Super kind and helpful!!!
Judith H.Drop the price alittle
mary B.I will NEVER EVER RETURN TO THAT LOCATION NOR WILL I LET A FAMILY OR FRIEND COME TO THAT LOCATION!!!!!!!!!!! HORRIBLE SERVICE!!!!!!
Michele W.I had a speedy and pleasant Experience, keep it up!
Joy H.Staff was super friendly!!
james J.The uhaul had a lot of trash in it, but the uhaul employees were very nice and helpful.
Maxwell Y.The staff was great! Don't change a thing.
Mark M.Not the greatest location
Param P.I did not go inside of this location as dropping off the truck was a simple and quick transaction. Someone came outside we reviewed everything and I was on my way quickly.
Alisha B.All of these girls go above and beyond to help the customers...luv them all
George P.Make sure the windshield of your trucks are as clean as possible for when you drive into the sun the dirty glare is terrible.
Darren L.Great costumer service
Anthony M.I'm very impressed with the level of security you have in place here. Thank you so much for calling me about my lock this morning. Think I'm gonna like it here
Tammy H. | First ImpressionsAll staff was great from all U-haul places including Bre, Tammy, and Kassidy. I would highly recommend.
Mallorie J. | First ImpressionsOverall my experience with U-haul has been amazing. Kassidy took extra time to help with finding the right size storage unit and moving truck/boxes. She also took the time close to closing to show my family and I what entrance to go into for (moving heavy items, etc). I'm very pleased with visit and highly recommend this company to all potential customers.
mallery J.They weren't open we had to deal with one 800 number
Michael C.The app is a huge negative. It would have been easier to simply show up and rent.
David P.A very nice lady help me with the turning of the truck and I would definitely recommend this location for pick up and drop off
Michael S.Staff was very pleasant & helpful.
Tammy K. | Overall ExperienceProfessional
MANYA W.Trash laying in parking lot and store floor
George P.Upon returning the rental trailer the drop off location expressed concerns with who attached the safety chains - pick up location in Toledo attached chains. Alabama location indicated the break chain must be the shortest length attached and trailer had been incorrectly hooked up.
claire B.Everything was perfect. From the customer service, to the cleanliness and effectiveness of the truck.Kassidy Koepfler is well deserving of her title as team leader! Thank you again .
lula B.Kassidy has been great to work with! She has been very nice, she is quick to get things done, & her follow up is great. I was looking for a bigger unit & she let me know as soon as one became available. Thanks for making easy to do business with uhaul!
BRIAN M. R. | First ImpressionsA+++ Professional
Andrew M.The best Uhaul location in Toledo! This is my favorite location for truck rentals and storage units. Friendly service and clean secured location!
LANESHA B. | Overall ExperienceI always receive excellent customer service at this location! This is my favorite Uhaul location, would recommend friends and family to use. Clean location and friendly service!
Lanesha B.The app seems to have issues, great idea but doesn't work. Contact with uhual employees was very good!
Jeff C.Customer Service was great. Truck was not swept out before I got it, had papers, water bottles. And misc trash in back, but I swept it out before returning.
Selena H.Been having problems. Each month I have been getting calls about the computer issues and how the computers has either took off our card on the account or they cant find the right account. Even after my fiance has talked to manager and we got the thumbs up. I still get a call once a month.
Alecia S. | First ImpressionsGreat Customer Service everyone was always helpful and nice. Place very clean always smelled good. Nice bathroom. Great job thanks for everything
JACQUELINE A. | Overall ExperienceJust a fantastic day working with the entire staff at this Toledo Ohio Michigan and Washington Streets intersection renting an Econoline van for the day. This location is fully professional start to finish.
Mark B.For me my experience was great . Quick and easy. Thank you for the great customer service.
Jacqueline A.Keep up the convenient friendly service!
Jonathan S.Keep up the good work! Everything was great in my experience!
Jonathan S.Every time I've dealt with Kassidy or anyone else at this location, it has been a joy filled experience, I've always left with a smile on my face and I usually an angry person. They do a great job!
Devin M.Great customer service from both people who helped me they both have wonderful customer service I would recommend them to anybody
Shawane F.The young lady at the front desk was very friendly and professional.
Martin K.Staff go above and beyond to be helpful, so nice, really great. Big thanks!
Hayley S. | Overall ExperienceFriendly helpful staff!
LANESHA B. | First ImpressionsKassidy was very helpful. Excellent inside out.
D'ANDRE D. | Overall ExperienceThank you DeAngelo
Latonia R. | First ImpressionsI was'helpd by Diangelo my first visit he was very nice.when i returned my'truck i dealt with a lady name Brianna Ferguson which was very rude.and she gave me false information and i vowed to never rent from this store due to Briannas nasty unprofessional atitude .she should not be a customer care person.she is nasty to people.And very snappy.
tyrell b. | First ImpressionsThe gentleman who helped me was so nice and super helpful!!
Lena F. | Online Move InI used the UHAUL storage for Almost a year to keep my personal belongings init an it was VERY CLEAN AN I KNEW MY THINGS WERE SAFE AN SECURE THERE AN THE STAFF EMPLOYEES WERE ALWAYS NICE AN HELPFUL I just moved my things out last week💯💛💜
kiesha m. | Overall ExperienceThey go over and above for their customers. Extremely knowledgeable and polite.
LEE C. | First ImpressionsThe guy who checked me in was helpful, courteous, friendly and efficient
mary c. | First ImpressionsEveryone was extremely helpful!! We had a lot to do to move back to Maryland and every staff member was exceptional!! I'd recommend this location to anyone first in the Toledo area
Stanley J. | First ImpressionsThe clerk got the storage unit ready but dur9that time he refused my to add my alternate number by assuming me and the other person were one individual after I told him we were to different people but on the internet has made us 1 person instead in reality we are 2 people that happens to have the same name from that point it went downhill because he decided to refuse to rent me the truck as per my reservation I then had to wait while my daughter got Deanglo came up front and rented me the truck I am a elderly disabled black woman who is hard of hearing so my daughter had to keep telling me what he the one that rented the storage unit said see tried explaining that but he still refused to finish my order which was he fault he didn't rent me the when I asked about it was a problem he walked away and went into the back of the building and refused to come and finish my order
Joyce B. | First ImpressionsBy far the best uhaul storage location i have ever used. 9/10 would recommend to friends and family, especially the free month for having auto pay which is a great option for me. Delane was also amazing and super accommodating. Plus very speedy and fun!
Quentae M. | First ImpressionsThank you! I Love This Location! You do an amazing job Cierra and Staff!
vanessa l. | First ImpressionsThank You Ceirra and staff for all you do at the Downtown location. You and your staff go above and beyond and I know my valuables are safe. THANK YOU! Great job!
vanessa l. | Overall ExperienceGreat staff!
KEVIN S. | First ImpressionsThe lady that was there when I moved in Sunday May 10th was super nice and very helpful
Theodore T. | Online Move Instaff was very helpful and friendly. Great crew!!
john w. | First ImpressionsVery clean and friendly service.
tomeka k. | First ImpressionsVery friendly staff and I appreciate you guys’ service, thanks 🙂
bradley h. | Overall ExperienceGreat service. Very professional
carla l. | First ImpressionsCody was very helpful. 4 stars to him and the excellent customer service I received.
pamela g. | First ImpressionsVery helpful with what I needed. Thank you
kimberly l. | First ImpressionsNice place. Will recommend to others.
William A. | Overall ExperienceThe woman that helped me get the unit was very nice. The facility is very nice. Have carts to help you unload and get things to your unit. Also can't beat a free month with no obligations.
William A. | First ImpressionsMatt was so helpful with my storage needs.
Alain T. | First Impressionsvery good experience
Robert C. | First ImpressionsGreat staff, beautifully renovated building and grounds... Thanks for moving in to and becoming part of Toledo's historic Warehouse District! Love looking out my window to see our flag flying!
HENRY G. | First Impressions