Customer Reviews for U-Haul Moving & Storage of Downtown Toledo

837 reviews

801 Washington St   Toledo, OH 43604

(419) 464-7080

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(419) 464-7080

801 Washington St
Toledo, OH 43604

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Eventide I come in there the manager very nice and the even ladies is very polite I will rent there again and I will recommend this uhaul place to qll my friend and family.

Richa Gaston  |  Overall Experience 
Rating:
5.0

Great customer services

Isamar Molina 
Rating:
5.0

I would suggest to be able to get into the storage at any time. Suggest to be a 24 hr access for storage units

MICHAEL CHAMNESS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GUY STOKES  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gerald Nyirenda 
Rating:
1.0

I was there trying to get the truck for over an hour. I finally got keys to a truck and it was the wrong key. I had to wait while she serviced 5 people just to give me a different truck. Upon returning the truck my card was charged $200 and she couldn’t tell me why. It was a terrible experience. I’ve never had a bad experience with Haul but then again I’ve never rented from that location before and I never will again. 0 stars from me.

Cammie Evans 
Rating:
5.0

Customer did not leave a comment.

Isamar Molina 
Rating:
5.0

Customer did not leave a comment.

Corrine Lenoir 
Rating:
5.0

Customer did not leave a comment.

Alyssa Jones  |  Overall Experience 
Rating:
5.0

I couldn't get in mybunit after hr the alarm kept going off and my clothes is still in the uhaul and I don't have a lock for my unit I was told there was a lock in there

Richa Gaston  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrea Brown 
Rating:
5.0

Customer did not leave a comment.

Amari Baker  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Destiny Deutsch 
Rating:
5.0

Customer did not leave a comment.

GLENN TIMPE  |  First Impressions 
Rating:
4.0

Everything went well & smoothly.

suzanne speier 
Rating:
5.0

The staff at this location is very helpful and went above and beyond to assist us to make sure everything went as smoothly as possible.

Chuck Huss 
Rating:
5.0

The young lady that checked me in was nice and curious and fast check out unbelievable thank you for everything

Otis Washington 
Rating:
5.0

Store manager is a really nice person.

Isamar Molina 
Rating:
5.0

Give the guy Joshua a raise he was extremely polite helped with all services and was extremely informative and helpful.

Aaron Peters 
Rating:
5.0

Mark Jackson is a wonderful person who helps you with any problems. Because of him I would definitely use uhaul in the future. Thanks Mark

MIRANDA JACKSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALLYSON ROLL  |  Overall Experience 
Rating:
5.0

Mark was an excellent employee. Best in the store. Super helpful. What an asset

christopher judge 
Rating:
5.0

The employee: Mark, was a lot of fun to work with and was always very helpful.

Vincent Drake 
Rating:
5.0

Customer did not leave a comment.

MARK WILSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Rich 
Rating:
3.0

The attendance were rude, and did not want to help or assist with the car towing. The young man was gonna walk away from us and go back inside to attend to other people while there was already another staff inside.

tammy Butler 
Rating:
5.0

Customer did not leave a comment.

Joshua Mcmillan 
Rating:
5.0

Everything went as smoothly as I could have hoped. Great customer service and a very easy process.

darin pemberton 
Rating:
5.0

Customer did not leave a comment.

Joshua Anhalt 
Rating:
5.0

N/A

wazeda wilson 
Rating:
5.0

Customer did not leave a comment.

Victor De Leon 
Rating:
4.0

The after hours drop off. It is annoying to have to download an app, try to create an account on my work phone but won't accept the confirmation code then spend 20 minutes on the phone with customer service only for the web page to tell me that I cannot finish the return due to low memory on my phone. Please go back to letting us drop the keys and leave the truck. That being said everything else was groovy. Mark J was fantastic. He was professional and fun. I give him 5 stars

Ashley Bussdieker 
Rating:
5.0

Customer did not leave a comment.

Lamon Richardson 
Rating:
3.0

The customer service by MARK J was terrible so much attitude, eye rolling, getting smart and continuously telling me he didn't have to rent to me no sir you don't but you do have to conduct yourself in a professional manner and that you did not. I thought I was at a club or bar how ignorant he acted even my son interjected and asked him why is he being so sassy he called the manager and omg they have to be best friends and kept saying he is doing things by the book sir you didn't even give my son the correct what I it he asked for which was fine because if we had to be in your sights any longer my son's where going to say something as ignorant as you and you wonder why the ladies almost ran you over on your SCOOTER earlier today it's called KARMA boo and I see more in your future....I will not be a return costumer

Gabrielle Hinton 
Rating:
5.0

Customer did not leave a comment.

Tim Stark 
Rating:
5.0

The staff at this location is phenomenal. Very professional and helpful. Mark Jackson and Desiree Johnson makes U-HAUL commitment to customer service exemplary and it was a pleasure working with them.

CLIFFORD MAJORS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Isamar Molina 
Rating:
2.0

Did not have auto transport - difficult to work with some people.

Brice Birkhofer 
Rating:
5.0

I have no suggestions right now because I was spoiled by the stellar service of the staff (Mark Jackson and Desiree Johnson). Mark was very thorough in his service and left no questions asked. Followed by Desiree and her thorough commitment to customer service. I appreciate the staff at Jackson Street location and would suggest this location to many others.

Clifford Majors 
Rating:
4.0

I would recommend this store if it wasn't for the fat guy with the shorts and Mexican Jordans I was met with while returning my vehicle it is not my fault you hate your job bald head joey

Madison Mitchell 
Rating:
5.0

The place was very clean and the staff were very helping and nice!

Danielle Russell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Reese 
Rating:
3.0

Customer did not leave a comment.

Troy Huebner 
Rating:
2.0

Stop treating this place like a prison and allow easier access to customer who have storage units there. Staff also couldn't tell me were the proper entrance was. I was told by an employee to use utility entrance to get into the office, then was scolded by another employee for using it.

John Morganstern  |  Overall Experience 
Rating:
5.0

Equipment return entrance is on S Ontario St, while it is easy to navigate from the primary address to this entrance, it would be nice to more clearly list this.

Joshua Anhalt 
Rating:
5.0

Customer did not leave a comment.

Candace Stovall  |  First Impressions 
Rating:
5.0

Nothing negative can be said about my experience.

Timothy van Epps 
Rating:
5.0

Customer did not leave a comment.

Robert Nottage 
Rating:
1.0

The person that was working at the time of my return was very rude, he stated that he needed to check the inside before parking and I informed him that I have things back there that I was going to take out before I parked the traitor but he continued being rude to my wife

Antonio Mcquin 
Rating:
5.0

Customer did not leave a comment.

Jerry Keller 
Rating:
1.0

Customer did not leave a comment.

Jamilia Stlouis Rowe 
Rating:
5.0

Customer did not leave a comment.

Kenneth Sharp 
Rating:
4.0

The truck's transmission was not working as well as it should. It was having problems going into gear. Attended was made aware.

Keith Allison 
Rating:
4.0

I would offer some sort of discount to customers who have come back over and over. It seems right because times are tough right now. Ya know. Other then that the service is wonderful and the trucks serve its purpose beautifully. Also maybe incentives for people who refer customers as well.

Selina Avalos 
Rating:
5.0

Customer did not leave a comment.

TAMMIE PRIDE  |  First Impressions 
Rating:
5.0

Yes I would. But you have a problem at you front counter. The African American gentleman needs serious people skills. His tone and his ability to speak to a person needs serious work. We also don't need to know that he his gay. He should keep that to himself. My back groud is customer service for the last 20 years for Chrysler Corp.

Daniel Garcia 
Rating:
5.0

Thanks for your storage. Everyone was nice. Thanks

Gloria Delbosque  |  Overall Experience 
Rating:
2.0

Staff refused to go beyond map directions to help me get comfortable with the process. I asked for a walk through and the staff person just showed me on the map a second time.

richard jackson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

alonda copper  |  First Impressions 
Rating:
1.0

The vehicle I had had very low engine power and I would have explained that to the employee but we had a very big argument. When I received the vehicle I asked several times how long can I keep it without extra charges. I was told 7pm by who I later found out was a manager and also a guy who was working with her. Close to 7pm I received a phone call very rudely asking me when was I returning the vehicle I was just leaving the storage unit on Alexis and I told him I was about to be bringing it back and that I was told 7pm he said well we close at 8 so you have plenty of time. I stopped to get gas then I went back to my house so my daughter could follow me back to the U-HAUL building. Before I got there they tried to charge my card for $33 and change, when I got there he had the manager on the phone she said even if she told me 7p, 6p is on my paperwoand that it was highlighted. For 1 it wasn’t highlighted and 2 because I asked several times and the guy that was working agreed and verified that I was told 7pm, I didn’t look at the paperwork. I was prepared to pay for the extra mileage and I still will pay but I didn’t think it was fair for them to charge me an extra day. So I left without paying for the extra mileage or the extra day. I apologize but I was very angry because she lied and then tried to make me out to be the one who misunderstood and I really hope y’all replay the in store video and even check the locations of the AirTags on the vehicle . The first night I wanted to get it over with but the storage place closed at 8pm, I got the truck at 6:30/6:40 so I had to wait until the next morning. I dropped my daughter off at school then I went straight to the storage place to unload. After that I came back to the house. Parked the truck and left to go take food and clothes to my kids who weren’t home at the time. Then I came back home reload the truck with what I had left, around 5p to went back to the storage to unload. I was done around 6 something. I was doing all of it by myself. It took time. I did not intend to argue, It was just very terrible communication between 2 employees and myself. I got very upset, I was already having a bad day then for them to treat me like I did something wrong when the “manager” couldn’t own up to what she told me, it then escalated. No problem I will pay what I owe but I can’t pay for an extra day. Sorry but your employees specifically told me 7pm would be my 24hrs on top of 2 of the employees being very rude

jasmin mitchum 
Rating:
5.0

Customer did not leave a comment.

Michael Rigot 
Rating:
5.0

Thank you for being open on Sunday that is what we needed. Unexpected things occur when you are not expecting them, and we were glad you were open.

Tepfil Kalinowski 
Rating:
4.0

I believe that one of your employees a young man needs to work on his customer service skills, and learn some etiquette be more patient in how he talks to and handles customers. Reason being is he was very rude to me and nasty I hope that he was just having a bad day. Just be mindful, because of customers he has a job. I will pray for him.

PETER NARCIESE 
Rating:
5.0

Great staff

Claudette Garcia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Isamar Molina 
Rating:
1.0

Customer did not leave a comment.

charleane ballard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BYRON HARRIS  |  Overall Experience 
Rating:
5.0

The gal was very nice and knowledgeable.

Genie Langley 
Rating:
4.0

Customer did not leave a comment.

Melisa Lawson  |  Overall Experience 
Rating:
5.0

I recommend Mark Jackson from the downtown Toledo location. He really is the best.

Miranda Jackson 
Rating:
5.0

Mark Jackson is the best customer service representative. He went over and beyond to help me.

MIRANDA JACKSON  |  First Impressions 
Rating:
5.0

Mark at the Washington street uhaul was very polite and knowledgeable. I would recommend seeing him if you need to rent a uhaul. Thank you Mark

Thomas Kruger 
Rating:
3.0

Mike j is a complete asshole and very unprofessional I wouldn’t recommend him to deal with any customers

Aaron Gilbert 
Rating:
4.0

Customer did not leave a comment.

cierra Stuart  |  First Impressions 
Rating:
1.0

Make sure everything works on the trailer. Also, the person in charger shouldn't be the a personal phone call while connecting the trailer to your SUV.

Gloria Marroquin-Lopez 
Rating:
4.0

Customer did not leave a comment.

Gerald Gospodarek 
Rating:
5.0

Customer did not leave a comment.

Troy McDaniel  |  Online Move In 
Rating:
1.0

Rude

Rebecca Armstrong 
Rating:
5.0

Customer did not leave a comment.

HILDA LIPKINS  |  First Impressions 
Rating:
5.0

Staff was extremely helpful, efficient and friendly. Always quick to answer any questions. Facility was clean and easily accessible, but secure. Highly recommend.

christina kasper  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Isamar Molina 
Rating:
5.0

Customer did not leave a comment.

Stephen Kellogg 
Rating:
5.0

I would come back again for your service you have been very helpful an the location was very close an excess for my Ledger an I would give people or family or friends to get u-haul service for rental

Linda Fields  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle Mccaster 
Rating:
4.0

Customer did not leave a comment.

tommie mcmullen  |  First Impressions 
Rating:
5.0

Had a very good experience The young ladies I dealt with were very nice and knowledgeable about their job. Would absolutely go back

Kelli Nichols 
Rating:
4.0

Customer did not leave a comment.

zacheri daudelin 
Rating:
5.0

Customer did not leave a comment.

Laura Hych  |  Overall Experience 
Rating:
5.0

Nothing!!!! Fantastic service.

Ralph Ragsdale 
Rating:
5.0

Customer did not leave a comment.

SATYRA HOLLAND  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chris Scheller 
Rating:
5.0

Every team member was professional and very kind. Very knowledgeable about your inventory! Thank you

Theresa Thomas 
Rating:
5.0

Customer did not leave a comment.

CRAIG HEINY  |  First Impressions 
Rating:
5.0

Thank you for being there when I needed you, I will never forget and I will recommend you to all my friends.

clarence samuel  |  Overall Experience 
Rating:
5.0

Nick was out of this world helpful, so much so that I'm writing this review & I never do such a thing. His customer service was A++. He answered all of my questions & took the time to go over every detail regarding my rental. U-Haul & other companies need more Nicks!

Marcellus irvin 
Rating:
5.0

Customer did not leave a comment.

Jacob Schieb  |  Overall Experience 
Rating:
5.0

The young lady who worked at the site in downtown Toledo was very professional and knowledgeable. She made it an enjoyable experience.

Tarah Ellis 
Rating:
5.0

Staff was always pleasant to talk with! Very informative.

jennifer Lutz  |  Overall Experience 
Rating:
5.0

Great staff made for an easy, efficient and fast check in and out.

amanda ragland 
Rating:
1.0

Not harass them with 3 phone calls in 15 hours to inquire about the status of the equipment. So annoying. Customer service rep was rude upon return as well.

tracy wendel 
Rating:
5.0

The entrance was hard to get to due to road closures. The attendant that checked over the vehicle was nice but a little accusatory on damage that was clearly not recent. Luckily there were claim stickers found. Called the day after I dropped off to recover a set of keys and the person working was fantastic! She was so kind and helpful. Great experience overall.

Jodi Otten 
Rating:
5.0

The Service was EXCELLENT.

nicole ross-byrd 
Rating:
5.0

Customer did not leave a comment.

ROBERT HARPER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KENNETH BLAKE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carol Brickner 
Rating:
5.0

This was the best experience I’ve had with U-Haul. The employees were extremely helpful and kind. The truck itself was the cleanest I’ve ever had and I’ve rented trucks that appeared much newer but were very dirty and beaten up. The whole process was smooth and quick. Thank you!

Naomi Longoria 
Rating:
5.0

Customer did not leave a comment.

Marveona White  |  Overall Experience 
Rating:
5.0

Staff is ALWAYS friendly and helpful I only store with Uhaul.

Kristie Aten  |  Overall Experience 
Rating:
2.0

Windows of truck dirty. Engine light on. Staff un courteous upon return.

Richard Troutman 
Rating:
5.0

Customer did not leave a comment.

Jaclyn Roach  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brittany Croka 
Rating:
5.0

Great experience, great staff!

Dean Kuharevicz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicholes Webber  |  Overall Experience 
Rating:
5.0

Great for storage and trunk rental!

Dean Kuharevicz 
Rating:
5.0

Customer did not leave a comment.

Jeff Spencer 
Rating:
5.0

Customer did not leave a comment.

RILEY HOLBROOK  |  Overall Experience 
Rating:
5.0

As always I had a great experience with the Washington St UHAUL! The van was a smooth ride and the staff was fantastic. They are all friendly, knowledgeable, and so patient when I have my 'getting older brain fart' moments. This location should be a model for all locations. Thank you so much, ladies!

Robin Deitemeyer 
Rating:
5.0

Customer did not leave a comment.

Jasmine Himon  |  Overall Experience 
Rating:
5.0

Fix you electronic return process. First, I was not told I would be charged if I didn’t return with phone. When I read the text later that night it wouldn’t connect to allow me to take care of it. $20 charge for manual return is ridiculous.

Michael Korhumel 
Rating:
5.0

Nice

Darren McCadney 
Rating:
1.0

Terrible. Address was wrong. Looked like an abandoned warehouse. Anyone could have walked in there. Extremely scary and unsettling.

kathleen Feeney 
Rating:
1.0

Tried to charge for more days than what I used. Can't use Cashapp as a form.of payment which is stupid because everyone in the world has Cashapp. Employees were very rude, gave wrong closing times twice, didn't give me correct info over.the phone which caused.a.problem

Jessica Riebe 
Rating:
5.0

Hold on to the staff you have they are awesome

Alvin Palmer 
Rating:
4.0

Customer did not leave a comment.

JAMES SNODGRASS 
Rating:
5.0

This location did a great job helping me when the location I had originally reserved my truck at was not open at the scheduled time or my scheduled pick up time. When I left the store at East Broadway and Woodville Rd. at 820 they still weren't open. My pick up time for a 10ft truck was 8am. The new location downtown only had vans but were very helpful and apologetic.

JUNE KRUKOWSKI 
Rating:
5.0

Customer did not leave a comment.

Colleen Lehman  |  Overall Experience 
Rating:
5.0

The staff were really nice , and it was an impressive facility.

LAWRENCE GUTH  |  Overall Experience 
Rating:
5.0

After my first horrible experience on Glendale and Detroit. They were extremely helpful and more knowledgeable. They took their time, got me in and out in a decent time frame and made sure i had everything i needed to move.

JANISSA WILLIS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DONNA JUAREZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony Mccarty 
Rating:
5.0

A greate business an very needed I recommend for all

KENNETH ROACH  |  First Impressions 
Rating:
5.0

Everything was awesome. Don’t change at all

Tamela Mitchell 
Rating:
5.0

Customer did not leave a comment.

Alfonso Narvaez 
Rating:
5.0

Customer did not leave a comment.

Paul Alday 
Rating:
5.0

Hi. Didn't catch the female employee name yesterday 07-11-2023 but she was very helpful. The receptionist mark yesterday 07-11-2023 Was super superb and his knowledge of the company, and excellence in explaining everything. One thing he had to ask the lady female employee yesterday, but other than that he showed he's a valuable employee to the u haul corporate company. Thanks to him and the whole U-Haul family, I was able to obtain storage.

MICHAEL JONES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alice Rim  |  Overall Experience 
Rating:
5.0

Very friendly smiling welcoming staff

Adrianne Riedel 
Rating:
2.0

Customer did not leave a comment.

Nikki Turner 
Rating:
5.0

Customer did not leave a comment.

CYDNEY GOTTLIEB  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wendy Hogle 
Rating:
5.0

Customer did not leave a comment.

Adam Fulop 
Rating:
4.0

The staff were friendly and very helpful!

Ellie Schiappa 
Rating:
5.0

I appreciate the curious and cleanliness.

Cossie King  |  First Impressions 
Rating:
5.0

First uhaul facility that I have been to , in my 55 years on this planet, that had a clean and well kept truck. The manager, and the person who checked in my truck, were extremely nice and very easy to talk to. I wish all facilities were like this one.

Eric Mundt 
Rating:
5.0

Customer did not leave a comment.

Jasmine Hunter 
Rating:
5.0

Staff is very friendly and helpful. I am grateful that Uhaul is always here and AFFORDABLE when I am in need.

Kristie Aten  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jasmine Jones 
Rating:
5.0

Customer did not leave a comment.

Nicholas Schoendorf  |  Overall Experience 
Rating:
5.0

Have rented trucks at this location twice in the last month. I rated this location excellent because all their employees were helpful, friendly and competent in their jobs. The site is very clean and is a great downtown location. Best of all their rental prices are very reasonable! U Haul is a great corporation.

ROBERT SUNDIN 
Rating:
5.0

Customer did not leave a comment.

Summer Burnett 
Rating:
5.0

Customer did not leave a comment.

Brittni Reynolds  |  Overall Experience 
Rating:
5.0

What a great, clean, inviting location. Mark assisted me with my return and he is a fantastic representative of your company. Truly appreciated he and his coworkers - incredibly friendly. Would work with this location again for future moving needs.

Oliver Schmittenberg 
Rating:
5.0

Customer did not leave a comment.

patrick Matson 
Rating:
5.0

Wonderful employees!

ROBERT SUNDIN 
Rating:
5.0

I almost never take the time to give reviews, but I wanted to take the time here because the folks working at this Toledo location were SO kind, friendly and helpful! Phenomenal customer service!

Christine Trainor 
Rating:
5.0

Customer did not leave a comment.

Anil Simlot 
Rating:
5.0

Customer did not leave a comment.

Kamia Clark  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Andrea Mundy  |  Overall Experience 
Rating:
5.0

Kassidy was very certious and professional and was very informative and knew all about where she was working at. If she wasn't on the management staff she sure needed to be.

BYRON HARRIS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE GUTH  |  First Impressions 
Rating:
5.0

Nasha was exceptional. She explained everything thoroughly. She had the answers before I even asked the questions. Provided me with a detailed walk through of the facility. I was so very pleased. I know where everything is and how everything works. Very knowledgeable and kind.

AMELIA DUKA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DONALD GARABRANDT  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

JEANETTA JONES  |  First Impressions 
Rating:
5.0

Fast service

Lela Boze  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Melisa Lawson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amari Baker  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Desiree Webster  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alice Rim  |  Online Move In 
Rating:
5.0

Cassidy was friendly, helpful and really just exceptional when it came to customer service and knowledge. An absolute example, from my experience, of a model employee and a great ambassador for UHaul.. Also, the way finding signage was well thought out and easy to follow. Thank you!

christina kasper  |  Online Move In 
Rating:
5.0

I don't like that I need my bill due on first instead of 24 and they can not help

Colleen Lehman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEVEN PARNELL  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ariana Biggs  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

DONNA JUAREZ  |  First Impressions 
Rating:
5.0

I wish I could have gotten money back for time still left on this month (04/30/2023 rent was due) & refund on the uhaul insurance then that would have been above & beyond!!! But overall, great services & thank You for helping Me for the time being! You are appreciated & I am so grateful a service like You exists! Blessings :)

Eboni Howell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia Hawkins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Irma Rodriguez  |  Overall Experience 
Rating:
5.0

I would recommend it to anybody

JACQUELINE COACHMAN  |  First Impressions 
Rating:
5.0

Staff is exceptional

Deborah Koch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erin sparks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald Bryant  |  First Impressions 
Rating:
2.0

I can’t even get in to my locker

Sarah Leu  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Andrea Mundy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES JOHNSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIARA LAWSON  |  Overall Experience 
Rating:
5.0

Love the employee very HELPFUL and PROFESSIONAL. I will recommend this location to everyone. Excellent excellent service.

Desiree Joiner-Bey  |  Online Move In 
Rating:
5.0

Thank you for your guys assistance, was very pleasant and got what I needed done appreciate the good service

Tanya Cole  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TIARA LAWSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ernest Corona  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amber Munk  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian Bailey Jr  |  Overall Experience 
Rating:
1.0

I was issued a storage unit on the second floor. That was a total surprise. I'm 75 yes. And handicapped.... all I got was an email

Jorge Lopez  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lisa Jarouche  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

miriam Whitfield  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ruqqayah Ali  |  First Impressions 
Rating:
2.0

The U-Haul company on Washington Street in Toledo Ohio has the most rude employees I will never ever use U-Haul again in my life

Jennifer Baran  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Izear Noble  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tabatha Lesage  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenneth Scott  |  First Impressions 
Rating:
5.0

Excellent customer service!!!

Lauren Niswander  |  Online Move In 
Rating:
5.0

I loved everyone

Veronica Norwood  |  Overall Experience 
Rating:
5.0

The staff was fantastic. Very helpful in relocating back to Toledo. They were polite and very informative

Emerson Joiner Jr  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julie Beckert  |  Overall Experience 
Rating:
5.0

The young manager was absolutely sweet and professional....she was wonderful

Patricia Martins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara Walls  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pamela Whitmore  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Deshawn Massie  |  Overall Experience 
Rating:
5.0

The manager was very helpful

Joseph Hennessee  |  Overall Experience 
Rating:
5.0

Will come back if needed service again an will send family or friends there if they needed services as an thank you for your help

Linda Fields  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roshell King  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANDREW JACKSON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ELIZABETH GUERRERO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela Taylor  |  Overall Experience 
Rating:
5.0

The young lady was very professional and knowledgeable.

Jennifer Murray  |  First Impressions 
Rating:
5.0

A good area an convenient an close by where I didn't have to travel very far this place was very close by for me

Linda Fields  |  First Impressions 
Rating:
5.0

Front desk staff are amazing

Joseph Hennessee  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shaniqua Edwards  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Taiaja Johnson  |  First Impressions 
Rating:
4.0

The only problem, was a huge support beam in middle of the unit. Took up quit a bit of the space.

Pamela Whitmore  |  First Impressions 
Rating:
5.0

The manager Kassidi she is the best Also she is Smart Sweet Beautiful And great personality

LEONIDAS FIALLOS  |  Overall Experience 
Rating:
4.0

Staff is very proficient fast friendly professional and a lot of help I was very impressed

Larry Thompson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela Sanders  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Staton  |  First Impressions 
Rating:
5.0

I'm very impressed with the level of security you have in place here. Thank you so much for calling me about my lock this morning. Think I'm gonna like it here

Tammy Hammersley  |  First Impressions 
Rating:
5.0

All staff was great from all U-haul places including Bre, Tammy, and Kassidy. I would highly recommend.

Mallorie Jones  |  First Impressions 
Rating:
5.0

Staff was very pleasant & helpful.

Tammy Kidwell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James White  |  Overall Experience 
Rating:
5.0

Kassidy has been great to work with! She has been very nice, she is quick to get things done, & her follow up is great. I was looking for a bigger unit & she let me know as soon as one became available. Thanks for making easy to do business with uhaul!

BRIAN M. ROSPERT  |  First Impressions 
Rating:
5.0

The best Uhaul location in Toledo! This is my favorite location for truck rentals and storage units. Friendly service and clean secured location!

LANESHA BRYANT  |  Overall Experience 
Rating:
2.0

Been having problems. Each month I have been getting calls about the computer issues and how the computers has either took off our card on the account or they cant find the right account. Even after my fiance has talked to manager and we got the thumbs up. I still get a call once a month.

Alecia Sullivan  |  First Impressions 
Rating:
5.0

Great Customer Service everyone was always helpful and nice. Place very clean always smelled good. Nice bathroom. Great job thanks for everything

JACQUELINE ALEXANDER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Francis Bialecki  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Terrance Smith  |  Overall Experience 
Rating:
5.0

Staff go above and beyond to be helpful, so nice, really great. Big thanks!

Hayley Smith  |  Overall Experience 
Rating:
5.0

Friendly helpful staff!

LANESHA BRYANT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brandy Houghtalling  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Claudette Garcia  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tracy graham  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kieara Fields  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert Hutchison JR  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Francesco Del Noce  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

emily brown  |  Overall Experience 
Rating:
5.0

Kassidy was very helpful. Excellent inside out.

D'ANDRE DALLAS  |  Overall Experience 
Rating:
5.0

Thank you DeAngelo

Latonia Reid  |  First Impressions 
Rating:
2.0

I was'helpd by Diangelo my first visit he was very nice.when i returned my'truck i dealt with a lady name Brianna Ferguson which was very rude.and she gave me false information and i vowed to never rent from this store due to Briannas nasty unprofessional atitude .she should not be a customer care person.she is nasty to people.And very snappy.

tyrell brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Serena Mitchell  |  First Impressions 
Rating:
5.0

The gentleman who helped me was so nice and super helpful!!

Lena Faisel  |  Online Move In 
Rating:
5.0

I used the UHAUL storage for Almost a year to keep my personal belongings init an it was VERY CLEAN AN I KNEW MY THINGS WERE SAFE AN SECURE THERE AN THE STAFF EMPLOYEES WERE ALWAYS NICE AN HELPFUL I just moved my things out last week💯💛💜

kiesha makins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Nelums  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Siobhan Walker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary Walker  |  First Impressions 
Rating:
5.0

They go over and above for their customers. Extremely knowledgeable and polite.

LEE CEDOZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ben Sayer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia Greer  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Theresa Turner  |  Overall Experience 
Rating:
5.0

The guy who checked me in was helpful, courteous, friendly and efficient

mary cornell  |  First Impressions 
Rating:
5.0

Everyone was extremely helpful!! We had a lot to do to move back to Maryland and every staff member was exceptional!! I'd recommend this location to anyone first in the Toledo area

Stanley Jules  |  First Impressions 
Rating:
2.0

The clerk got the storage unit ready but dur9that time he refused my to add my alternate number by assuming me and the other person were one individual after I told him we were to different people but on the internet has made us 1 person instead in reality we are 2 people that happens to have the same name from that point it went downhill because he decided to refuse to rent me the truck as per my reservation I then had to wait while my daughter got Deanglo came up front and rented me the truck I am a elderly disabled black woman who is hard of hearing so my daughter had to keep telling me what he the one that rented the storage unit said see tried explaining that but he still refused to finish my order which was he fault he didn't rent me the when I asked about it was a problem he walked away and went into the back of the building and refused to come and finish my order

Joyce Brown  |  First Impressions 
Rating:
4.0

By far the best uhaul storage location i have ever used. 9/10 would recommend to friends and family, especially the free month for having auto pay which is a great option for me. Delane was also amazing and super accommodating. Plus very speedy and fun!

Quentae Massey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rainia Crabill  |  First Impressions 
Rating:
5.0

Thank you! I Love This Location! You do an amazing job Cierra and Staff!

vanessa lasenby  |  First Impressions 
Rating:
5.0

Thank You Ceirra and staff for all you do at the Downtown location. You and your staff go above and beyond and I know my valuables are safe. THANK YOU! Great job!

vanessa lasenby  |  Overall Experience 
Rating:
5.0

Great staff!

KEVIN SMITH  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Harold McWilliams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lance Barnes  |  First Impressions 
Rating:
5.0

The lady that was there when I moved in Sunday May 10th was super nice and very helpful

Theodore Temperle  |  Online Move In 
Rating:
5.0

staff was very helpful and friendly. Great crew!!

john windsor  |  First Impressions 
Rating:
4.0

Very clean and friendly service.

tomeka kight  |  First Impressions 
Rating:
5.0

Very friendly staff and I appreciate you guys’ service, thanks 🙂

bradley higgs  |  Overall Experience 
Rating:
5.0

Great service. Very professional

carla lipsey-legree  |  First Impressions 
Rating:
4.0

Cody was very helpful. 4 stars to him and the excellent customer service I received.

pamela garcia  |  First Impressions 
Rating:
5.0

Very helpful with what I needed. Thank you

kimberly luter  |  First Impressions 
Rating:
5.0

Nice place. Will recommend to others.

William Akers  |  Overall Experience 
Rating:
5.0

The woman that helped me get the unit was very nice. The facility is very nice. Have carts to help you unload and get things to your unit. Also can't beat a free month with no obligations.

William Akers  |  First Impressions 
Rating:
5.0

Matt was so helpful with my storage needs.

Alain Talla-nwafo  |  First Impressions 
Rating:
5.0

very good experience

Robert Church  |  First Impressions 
Rating:
5.0

Great staff, beautifully renovated building and grounds... Thanks for moving in to and becoming part of Toledo's historic Warehouse District! Love looking out my window to see our flag flying!

HENRY GERST  |  First Impressions 
No reviews have been submitted for this location.

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