El cliente no dejó un comentario.ROBIN T.
Customer Reviews for U-Haul Moving & Storage of Downtown Springfield
Springfield, MA 01103
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
- Almacenamiento para vinos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Lakeisha J. | Overall Experience
VERY PROFESSIONAL !!!Ramon N.
Great experience at Birnie Ave U-Haul!Kerry K. | Overall Experience
Dat was helpful both on phone and at facility!Susan D. | First Impressions
The on line check ion process took almost 1/2hour!! way too longMatthew T.
El cliente no dejó un comentario.TANISHA C.
El cliente no dejó un comentario.LUIS P. | Overall Experience
El cliente no dejó un comentario.Patricia J.
GEM in Springfield! Great team all pros! Tyrese, Dat, Josue all A1. Thank you bCECIL P.
. Good customer service . . Paper work was really fast . Kind attention . Plenty Parking and truck for rental . Friendly welcome . Nice locate it area , easy to go there . If the beginning was awesome to get the truck at the end was more outstanding, gentle , super to inspect and gave it the key back .Jose M.
Muy agradecida por el servicio. Cuando llegamos nos dieron la seguridad que nos faltaba. Gracias a ustedes hoy tenemos una mudanza completa y sin inconvenientes. Graciassonia r. | Overall Experience
Going to the Birnie Ave location is a little out of the way for me but the staff is very professional, the equipment clean and in good working order, and the overall experience is great. Keep up the great work.joseph N.
El cliente no dejó un comentario.NATHAN S.
El cliente no dejó un comentario.HOWARD E. | Overall Experience
Excellent service.STEVEN R.
El cliente no dejó un comentario.JENISSA A. | Overall Experience
El cliente no dejó un comentario.Mark W.
El cliente no dejó un comentario.isael r. | First Impressions
3rd time we rented a truck from this location - easy to reserve - quick check-out and easy drop offRichard G.
El cliente no dejó un comentario.WILFREDO A.
Nothing--everything was great.Thomas G.
I would just like to say how awesome the manager is here! I got stuck in a situation where my moving company cancelled on me the day before my move due to covid and he really helped me out and was super patient with me.Bailee Y. | Overall Experience
El cliente no dejó un comentario.JAHILL H.
Always very good service and well trained staff.ANTHONY R.
El cliente no dejó un comentario.MATTHEW M.
El cliente no dejó un comentario.Jean S.
The facility was clean and the setup was nice. The size of the unit was good and accurate, however, I didn't expect the longest dimension to be vertical. As such, it was harder to load the unit and it did lead to a very tall, and possibly unstable, loading practice. Boxes on the bottom may end up collapsing if they are not 100% full.Nicholas B. | First Impressions
El cliente no dejó un comentario.Joseph G.
Everything was a breeze! Great experience!ALYSSA J.
El cliente no dejó un comentario.belinda o. | Overall Experience
El cliente no dejó un comentario.Dane B. | Overall Experience
El cliente no dejó un comentario.Lisa T.
El cliente no dejó un comentario.Natalie E. | Overall Experience
El cliente no dejó un comentario.MIGUEL A.
I only rent from this location! It's the most convenient ,and the staff is professional.Carmen Z.
El cliente no dejó un comentario.Michael D.
The staff was very pleasant and did a great job hooking up my trailer for me! The whole process was very quick which I really appreciated during a very busy move when there's so much to do and every minute counts.Andrew R.
My transaction was seamless. No changesLen G.
Great service very helpful and was able to translate from English to Spanish very helpfulBetsy R. | First Impressions
El cliente no dejó un comentario.Scott B. | Overall Experience
The staff and the manager were very nice I do like the storage unit the reason I left was because I had a leak from all the rain and they couldn't move me because all their units were full but if it wasn't for that I would have stayedErnestina B. | Overall Experience
Great experience.Kevin A.
El cliente no dejó un comentario.Sophie B.
Extremely friendly staff and were very accommodating. We will be back!Jody Y.
I can't think of any suggestions but I would like to mention your employee Dat Was very friendly and helpful.Stephen R.
El cliente no dejó un comentario.Matthew D.
El cliente no dejó un comentario.ROBIN C.
Service the vehicles front end. Bad alignment, loose front end components, pulls right.Stephen R.
El cliente no dejó un comentario.NORA M.
El cliente no dejó un comentario.Yolanda L.
Service is great at this locationPercy B.
Dat is always very professional and friendly its a pleasure working with him at Springfield ma Bernie ave storeLOUIS F.
El cliente no dejó un comentario.KEREM P.
Don't allow your website to let people reserve vehicles at locations that don't have them. I had my pickup location moved twice, and the impact it had on my day ended up leading me to return the truck late, which cost me for another rental period.Zachary R.
El cliente no dejó un comentario.James H.
El cliente no dejó un comentario.Laura S.
La persona muy atenta y servicialVIONETTE C.
The process was smooth and easyJustin B.
El cliente no dejó un comentario.MUHAMMAD A.
El cliente no dejó un comentario.Alexander T.
Josue was excellent.PATRICK M.
Very helpful and pleasant experience.JOHN H.
People make the difference and both of the guys I interacted with were great.Paul R.
Todo excelente muy buen servicioCarlos G.
El cliente no dejó un comentario.Jay H.
Muy eficienteIvette B. | Overall Experience
Everything was good and cleanKENNETH S.
It can't be any eayerWilliam O.
El servicio es excelente ðŸ‘ŒYolanda R.
El cliente no dejó un comentario.Richard C.
El cliente no dejó un comentario.Thyra G.
Well operated and very friendly employeesWilliam P. | Overall Experience
El cliente no dejó un comentario.STEVEN S.
El cliente no dejó un comentario.Yadira N.
El cliente no dejó un comentario.arrelia j. | First Impressions
El cliente no dejó un comentario.VENANCIO D.
El cliente no dejó un comentario.Nancy S.
El cliente no dejó un comentario.Chad J.
I received the truck from the Lancaster PA location with 5/8 of a tank of gas. Prior to returning the truck we stopped to return the gas tank to that level. We watched while filling the tank up but the needle did not move past the 1/2 mark while filling. We ended up filling the tank completely due to the faulty gauge. As soon as we drove it about 1/2 a block the indicator needle went to full. This is not fair to me as a customer because I put at least if not more 4 gallons of gas unnecessarily due to the needle sticking. When I tried to tell the attendant I felt as if he did not care nor believe what I was saying. This is not fair business practices. I would like to be reimbursed for the gallons over due to the faulty equipment.JORGE R.
El cliente no dejó un comentario.Zulaima R. | Overall Experience
Helpful stuffBogdan B.
El cliente no dejó un comentario.Rolando C.
The staff was helpful!Dante C. | Overall Experience
El cliente no dejó un comentario.ASHTON B.
The customer service was excellent. However, I did not receive materials that I preordered and paid for. I was given the run around on the phone when I reached out about receiving a refund since I did not receive any of the supplemental materials. I also had no luck getting a hold of anyone at the Boston Rd location every time I called. The ordering systems need to be streamlined so the different stores have access to all transactions.Javier R.
El cliente no dejó un comentario.Walmarie S.
El cliente no dejó un comentario.Muhammad H.
Extraordinario servicio al clienteThomas F.
For me everything was great thank youJUANA H.
El cliente no dejó un comentario.Mark B.
El cliente no dejó un comentario.Myrna O.
El cliente no dejó un comentario.Olga R.
El cliente no dejó un comentario.JEREMY E.
El cliente no dejó un comentario.KERVIN P.
Have somone answer the phone,and not please them on hold for 3 hours.FRANK R.
El cliente no dejó un comentario.MARK A.
El cliente no dejó un comentario.GA N.
El cliente no dejó un comentario.Zachary H.
Thank you so much I appreciate the helpTYLER M.
El cliente no dejó un comentario.Carly W. | Overall Experience
El cliente no dejó un comentario.Aurelia A.
El cliente no dejó un comentario.Danny A.
El cliente no dejó un comentario.Daniel B.
The website needs to be updated so that: 1.) when a customer schedules a pickup time that is before the office opens the keys are in fact available 2.) reservations are not lost / mysteriously disappearing 3.) an email is actually sent to the person making the reservation 4.) when a customer makes an account with U-Haul, the website doesn't mysteriously forget that this account was made and deny its existence 5.) the main U-Haul website tells the customer the correct website to open in order to make and complete the reservation 6.) during the reservation process, when the customer is suppose to check off that they read the terms and conditions, the text with the hyperlink needs to be underlined AND be a color that stands out as different from the text that is not hyperlinked so the customer can SEE where the hyperlink is.ALICIA C.
The Information was clear and the place was clean and customer service were politeMatilde O. | Online Move In
NingunoJesus r. | Overall Experience
El cliente no dejó un comentario.Richard G. | Overall Experience
El cliente no dejó un comentario.AMY D.
El cliente no dejó un comentario.Eileen M.
El cliente no dejó un comentario.Rehana P.
El cliente no dejó un comentario.Lakiyah E. | First Impressions
El cliente no dejó un comentario.Mervis T. | Overall Experience
Great service - pre-registered on-line saved a lot of time, and easier to returnRichard G.
El cliente no dejó un comentario.Anna G.
Fuel gage was lower than what was recorded on paperworkLAURENCEDAVID F.
I was very pleased with the service and equipment. Everything was excellent.Wayne N.
They did a great job quickly working through a line... Lots of useful moving stuff for sale.Neil K.
Nothing, everything was smooth and great serviceEmanuel A.
El cliente no dejó un comentario.LORI M.
El cliente no dejó un comentario.summer t. | Overall Experience
Check the transmission and engine before giving them to the customer. My transmission kept slipping the entire time I drove it and did not pick up speed at all! It was a scary truck driving experience for sure!EMILY M.
I was very please with your service.Martin D. | First Impressions
El cliente no dejó un comentario.Scott B. | First Impressions
El cliente no dejó un comentario.marilyn R.
El cliente no dejó un comentario.yashira c. | Overall Experience
El cliente no dejó un comentario.Olga R. | First Impressions
El cliente no dejó un comentario.OLGA R.
Dat, Josh and others were extremely professional and helpful. There were mice problems but we saw the traps in the unit.FANCHON H. | Overall Experience
El cliente no dejó un comentario.NANCY M.
El cliente no dejó un comentario.melissa c. | First Impressions
Team was professional and courteous and made the renting process simple and quick.Anthony D.
El cliente no dejó un comentario.Meredith B. | Overall Experience
Dat Nguyen at Bernie Ave location in downtown Springfield was very helpful. He is very professional, patient and made sure I understood everything. His customer service skills are excellent.Zackqueline W. | First Impressions
Dat Nguyen at Bernie Ave location in downtown Springfield was very helpful. He is very professional, patient and made sure I understood everything. His customer service and listening skills are excellent.Zackqueline W. | Overall Experience
El cliente no dejó un comentario.Jesus r. | First Impressions
El cliente no dejó un comentario.Michael M. | Overall Experience
El cliente no dejó un comentario.lisa v. | Overall Experience
El cliente no dejó un comentario.Lydia R. | First Impressions
Dat is professional courteous and very helpful. Excellent experience with reservation and check in. Unit clean as expected. Facility clean and well managed. Very satisfied.anthony p. | First Impressions
El cliente no dejó un comentario.aidalis a. | Overall Experience
El cliente no dejó un comentario.Hector R. | Overall Experience
Top notch. Convenient ,secure. I would recommend.Noel D. | Overall Experience
El cliente no dejó un comentario.Luis R. | First Impressions
El cliente no dejó un comentario.Viktoria S. | Overall Experience
Josue was helpful and attentive. This experience was better than we expected! Many thanks!Mary N. | First Impressions
El cliente no dejó un comentario.Jessica R. | First Impressions
El cliente no dejó un comentario.Jazzmina A. | Overall Experience
El cliente no dejó un comentario.tom g. | Overall Experience
El cliente no dejó un comentario.Kurt W. | First Impressions
Rats were in storage areaTaleah S. | Overall Experience
Very patient and friendly staffIVELISSE R. | First Impressions
Wouldve given a 4 star, but i received a call saying I needed to utilize my card to deactivate my alarm. I informed them the card did not work. I got the "it should work. Please use it." Very next time, it doesnt work. I bring it to an an associate and he has a hard time because it wasnt activated. Great place, always reliable, but that definitely doesnt sit well. When your customer tells you something is wrong, listen.Joshua D. | Overall Experience
El cliente no dejó un comentario.tom g. | First Impressions
Everything was ok but the mouses ruined all my stuff I didn’t appreciate that I throw most of my things away they were ruinedYadira B. | Overall Experience
Just Lost My Job couldn't keep it but next time i will get it again Thanks & I will Recommended so sorry couldn't keep itjose v. | Overall Experience
Muy bueno y comodoSantos C. | First Impressions
El cliente no dejó un comentario.Myriam C. | First Impressions
El cliente no dejó un comentario.IAN F. | First Impressions
The Manager and staff were helpful and amazing . They go above and beyond for you .darrin d. | Overall Experience
El cliente no dejó un comentario.Norma R. | Overall Experience
El mejorjose v. | First Impressions
El cliente no dejó un comentario.Adelaida S. | Overall Experience
Amazing thanksFernando P. | Overall Experience
Great experience at the Downtown Springfield U-Haul location. Josh helped me find the right storage solution, and he was friendly, patient, and professional. Fantastic customer service, highly recommend!Kerry K. | First Impressions
El cliente no dejó un comentario.Jazzmina A. | First Impressions
I was so happy to have himTONYA H. | First Impressions
Dat was friendly and helpfulclean slate c. | First Impressions
El cliente no dejó un comentario.Nicole B. | First Impressions
Great tools (including boxes & labels) for packing & moving.Mary H. | First Impressions
Great Customer ServiceDJuanria j. | First Impressions
La facilidad estaba limpia y organizada. La van estaba en buenas condiciones y limpia.Rose M. | First Impressions
Servicios adicionales en esta ubicación
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