Excellent customer serviceWilfredo V.
Customer Reviews for U-Haul Moving & Storage of Downtown Springfield
Springfield, MA 01103
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 11/25/2021: 7:00 a. m. - 3:00 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
- Almacenamiento para vinos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
My van rental have some kind of grease on the floor very slippery trying to get things in it...very upset 1st it has happened to me at this location...I'm a uhaul...costumer...and paid in full...Miguel F.
The van was in excellent condition, ran smooth and was like new inside and out. Was an extremely smooth transaction will definitely be returning to this location!!Josue P.
Nothing that I can seeLeonard A.
Tyler - email is wrong, called west spfld store and explained this before still not corrected.TYLER S.
El cliente no dejó un comentario.RICHARD M.
The service team here is always great - friendly, prompt, knowledgeable. Our experience here with the rental and our storage rooms as been superb.Kurt W.
El cliente no dejó un comentario.JAVIER G.
El cliente no dejó un comentario.CHRISTOPHER M.
El cliente no dejó un comentario.Robert R.
El cliente no dejó un comentario.jessica i. | Overall Experience
El cliente no dejó un comentario.Rosa S.
I don't ever give 5 stars but great place very clean employee's where helpfulManuel B. | First Impressions
El cliente no dejó un comentario.Ashley L. | First Impressions
El cliente no dejó un comentario.STEVEN R.
Emphasize utilizing the online price to check in. It saves time for customer and staff.Thomas S.
Excellent location and spaceStephen D.
El cliente no dejó un comentario.Rosa A.
El cliente no dejó un comentario.James S.
El cliente no dejó un comentario.marcus p. | First Impressions
El cliente no dejó un comentario.ROBERT L.
I got overcharged more than once on multiple occasions for gas and mileage I never used the manager admitted their system is in accurate and messed upMiami C.
It would help to have the gas tanks topped off. It makes it nearly impossible to fill the tank back up to where it was when you start off w/ only a quarter tank. Plus you have to go to the gas station once to add more gas & then again at the end of the day to attempt to refill the tank to a quarter full while being outside the truck w/ the gauge off. Also the employee did not go over the truck w/ us to point out existing damage prior to us taking it or on the return. Anything could have happened while the truck was sitting in the parking lot prior to us renting.ROBERT H.
Dat the manager at this location has done an incredible job the staff is ready the place is very organized and clean can't say enough this is my first and only choice for rental and storageMarc C.
El cliente no dejó un comentario.Michael P.
Everything went excellent. Thank You. Great service. In and out very quick.RENE L.
El cliente no dejó un comentario.Marlon H.
Keep doing a great job. Thank you guys for being courteous.ocles S. | First Impressions
El cliente no dejó un comentario.ROBIN T.
El cliente no dejó un comentario.Lakeisha J. | Overall Experience
VERY PROFESSIONAL !!!Ramon N.
Great experience at Birnie Ave U-Haul!Kerry K. | Overall Experience
Dat was helpful both on phone and at facility!Susan D. | First Impressions
The on line check ion process took almost 1/2hour!! way too longMatthew T.
El cliente no dejó un comentario.TANISHA C.
El cliente no dejó un comentario.LUIS P. | Overall Experience
El cliente no dejó un comentario.Patricia J.
GEM in Springfield! Great team all pros! Tyrese, Dat, Josue all A1. Thank you bCECIL P.
. Good customer service . . Paper work was really fast . Kind attention . Plenty Parking and truck for rental . Friendly welcome . Nice locate it area , easy to go there . If the beginning was awesome to get the truck at the end was more outstanding, gentle , super to inspect and gave it the key back .Jose M.
Muy agradecida por el servicio. Cuando llegamos nos dieron la seguridad que nos faltaba. Gracias a ustedes hoy tenemos una mudanza completa y sin inconvenientes. Graciassonia r. | Overall Experience
Going to the Birnie Ave location is a little out of the way for me but the staff is very professional, the equipment clean and in good working order, and the overall experience is great. Keep up the great work.joseph N.
El cliente no dejó un comentario.NATHAN S.
El cliente no dejó un comentario.HOWARD E. | Overall Experience
Excellent service.STEVEN R.
El cliente no dejó un comentario.JENISSA A. | Overall Experience
El cliente no dejó un comentario.Mark W.
El cliente no dejó un comentario.isael r. | First Impressions
3rd time we rented a truck from this location - easy to reserve - quick check-out and easy drop offRichard G.
El cliente no dejó un comentario.WILFREDO A.
Nothing--everything was great.Thomas G.
I would just like to say how awesome the manager is here! I got stuck in a situation where my moving company cancelled on me the day before my move due to covid and he really helped me out and was super patient with me.Bailee Y. | Overall Experience
El cliente no dejó un comentario.JAHILL H.
Always very good service and well trained staff.ANTHONY R.
El cliente no dejó un comentario.MATTHEW M.
El cliente no dejó un comentario.Jean S.
The facility was clean and the setup was nice. The size of the unit was good and accurate, however, I didn't expect the longest dimension to be vertical. As such, it was harder to load the unit and it did lead to a very tall, and possibly unstable, loading practice. Boxes on the bottom may end up collapsing if they are not 100% full.Nicholas B. | First Impressions
El cliente no dejó un comentario.Joseph G.
Everything was a breeze! Great experience!ALYSSA J.
El cliente no dejó un comentario.belinda o. | Overall Experience
El cliente no dejó un comentario.Dane B. | Overall Experience
El cliente no dejó un comentario.Lisa T.
El cliente no dejó un comentario.Natalie E. | Overall Experience
El cliente no dejó un comentario.MIGUEL A.
I only rent from this location! It's the most convenient ,and the staff is professional.Carmen Z.
El cliente no dejó un comentario.Michael D.
The staff was very pleasant and did a great job hooking up my trailer for me! The whole process was very quick which I really appreciated during a very busy move when there's so much to do and every minute counts.Andrew R.
My transaction was seamless. No changesLen G.
Great service very helpful and was able to translate from English to Spanish very helpfulBetsy R. | First Impressions
El cliente no dejó un comentario.Scott B. | Overall Experience
The staff and the manager were very nice I do like the storage unit the reason I left was because I had a leak from all the rain and they couldn't move me because all their units were full but if it wasn't for that I would have stayedErnestina B. | Overall Experience
Great experience.Kevin A.
El cliente no dejó un comentario.Sophie B.
Extremely friendly staff and were very accommodating. We will be back!Jody Y.
I can't think of any suggestions but I would like to mention your employee Dat Was very friendly and helpful.Stephen R.
El cliente no dejó un comentario.Matthew D.
El cliente no dejó un comentario.ROBIN C.
Service the vehicles front end. Bad alignment, loose front end components, pulls right.Stephen R.
El cliente no dejó un comentario.NORA M.
El cliente no dejó un comentario.Yolanda L.
Service is great at this locationPercy B.
Dat is always very professional and friendly its a pleasure working with him at Springfield ma Bernie ave storeLOUIS F.
El cliente no dejó un comentario.KEREM P.
Don't allow your website to let people reserve vehicles at locations that don't have them. I had my pickup location moved twice, and the impact it had on my day ended up leading me to return the truck late, which cost me for another rental period.Zachary R.
El cliente no dejó un comentario.James H.
El cliente no dejó un comentario.Laura S.
La persona muy atenta y servicialVIONETTE C.
The process was smooth and easyJustin B.
El cliente no dejó un comentario.MUHAMMAD A.
El cliente no dejó un comentario.Alexander T.
Josue was excellent.PATRICK M.
Very helpful and pleasant experience.JOHN H.
People make the difference and both of the guys I interacted with were great.Paul R.
Todo excelente muy buen servicioCarlos G.
El cliente no dejó un comentario.Jay H.
Muy eficienteIvette B. | Overall Experience
Everything was good and cleanKENNETH S.
It can't be any eayerWilliam O.
El servicio es excelente ðŸ‘ŒYolanda R.
El cliente no dejó un comentario.Richard C.
El cliente no dejó un comentario.Thyra G.
Well operated and very friendly employeesWilliam P. | Overall Experience
El cliente no dejó un comentario.STEVEN S.
El cliente no dejó un comentario.Yadira N.
El cliente no dejó un comentario.arrelia j. | First Impressions
El cliente no dejó un comentario.VENANCIO D.
El cliente no dejó un comentario.Nancy S.
El cliente no dejó un comentario.Chad J.
I received the truck from the Lancaster PA location with 5/8 of a tank of gas. Prior to returning the truck we stopped to return the gas tank to that level. We watched while filling the tank up but the needle did not move past the 1/2 mark while filling. We ended up filling the tank completely due to the faulty gauge. As soon as we drove it about 1/2 a block the indicator needle went to full. This is not fair to me as a customer because I put at least if not more 4 gallons of gas unnecessarily due to the needle sticking. When I tried to tell the attendant I felt as if he did not care nor believe what I was saying. This is not fair business practices. I would like to be reimbursed for the gallons over due to the faulty equipment.JORGE R.
El cliente no dejó un comentario.Zulaima R. | Overall Experience
Helpful stuffBogdan B.
El cliente no dejó un comentario.Rolando C.
The staff was helpful!Dante C. | Overall Experience
El cliente no dejó un comentario.ASHTON B.
The customer service was excellent. However, I did not receive materials that I preordered and paid for. I was given the run around on the phone when I reached out about receiving a refund since I did not receive any of the supplemental materials. I also had no luck getting a hold of anyone at the Boston Rd location every time I called. The ordering systems need to be streamlined so the different stores have access to all transactions.Javier R.
El cliente no dejó un comentario.Walmarie S.
El cliente no dejó un comentario.Muhammad H.
Extraordinario servicio al clienteThomas F.
For me everything was great thank youJUANA H.
El cliente no dejó un comentario.Mark B.
El cliente no dejó un comentario.Myrna O.
El cliente no dejó un comentario.Olga R.
El cliente no dejó un comentario.JEREMY E.
El cliente no dejó un comentario.KERVIN P.
Have somone answer the phone,and not please them on hold for 3 hours.FRANK R.
El cliente no dejó un comentario.Carly W. | Overall Experience
The Information was clear and the place was clean and customer service were politeMatilde O. | Online Move In
NingunoJesus r. | Overall Experience
El cliente no dejó un comentario.Richard G. | Overall Experience
El cliente no dejó un comentario.Lakiyah E. | First Impressions
El cliente no dejó un comentario.Mervis T. | Overall Experience
El cliente no dejó un comentario.summer t. | Overall Experience
I was very please with your service.Martin D. | First Impressions
El cliente no dejó un comentario.Scott B. | First Impressions
El cliente no dejó un comentario.yashira c. | Overall Experience
El cliente no dejó un comentario.Olga R. | First Impressions
Dat, Josh and others were extremely professional and helpful. There were mice problems but we saw the traps in the unit.FANCHON H. | Overall Experience
El cliente no dejó un comentario.melissa c. | First Impressions
El cliente no dejó un comentario.Meredith B. | Overall Experience
Dat Nguyen at Bernie Ave location in downtown Springfield was very helpful. He is very professional, patient and made sure I understood everything. His customer service skills are excellent.Zackqueline W. | First Impressions
Dat Nguyen at Bernie Ave location in downtown Springfield was very helpful. He is very professional, patient and made sure I understood everything. His customer service and listening skills are excellent.Zackqueline W. | Overall Experience
El cliente no dejó un comentario.Jesus r. | First Impressions
El cliente no dejó un comentario.Michael M. | Overall Experience
El cliente no dejó un comentario.lisa v. | Overall Experience
El cliente no dejó un comentario.Lydia R. | First Impressions
Dat is professional courteous and very helpful. Excellent experience with reservation and check in. Unit clean as expected. Facility clean and well managed. Very satisfied.anthony p. | First Impressions
El cliente no dejó un comentario.aidalis a. | Overall Experience
El cliente no dejó un comentario.Hector R. | Overall Experience
Top notch. Convenient ,secure. I would recommend.Noel D. | Overall Experience
El cliente no dejó un comentario.Luis R. | First Impressions
El cliente no dejó un comentario.Viktoria S. | Overall Experience
Josue was helpful and attentive. This experience was better than we expected! Many thanks!Mary N. | First Impressions
El cliente no dejó un comentario.Jessica R. | First Impressions
El cliente no dejó un comentario.Kurt W. | First Impressions
Very patient and friendly staffIVELISSE R. | First Impressions
Muy bueno y comodoSantos C. | First Impressions
El cliente no dejó un comentario.Myriam C. | First Impressions
Great experience at the Downtown Springfield U-Haul location. Josh helped me find the right storage solution, and he was friendly, patient, and professional. Fantastic customer service, highly recommend!Kerry K. | First Impressions
I was so happy to have himTONYA H. | First Impressions
Dat was friendly and helpfulclean slate c. | First Impressions
El cliente no dejó un comentario.Nicole B. | First Impressions
Great tools (including boxes & labels) for packing & moving.Mary H. | First Impressions
Great Customer ServiceDJuanria j. | First Impressions
La facilidad estaba limpia y organizada. La van estaba en buenas condiciones y limpia.Rose M. | First Impressions
Servicios adicionales en esta ubicación
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