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DENISE ECustomer Reviews for U-Haul Moving & Storage of Downtown Springfield
Testimonials From Recent Customers
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Nothing really just keep being friendly
MICHAYLA G¡Gracias!
ingrid i | Overall ExperienceEverything was excellent and very professional service
LUIS MI previously had a storage unit at this location and had a great experience, so I decided to come back for my current needs. The employees here are beyond excellent-always helpful and professional. The facility is consistently clean, pest-free, and well-maintained, with convenient hours and functioning units. I would highly recommend this location to anyone.
Ernestina B | First ImpressionsThe staff I encountered were very competent, friendly, and gave excellent customer service! Couldn't speak more highly of them!
William G | Overall ExperienceThe truck was dirty
DANIEL SThe back door was hard to slide up and down, but otherwise good condition.
JOHN FGood service great manager.
ANTHONY RI was happy to a point when I found out I had to buy a 1/78 ball set up so I could pick up my trailer I was buying. And u-haul does not supply these any more.
GARY BGreat service all the time
Alan D | Overall ExperienceNone everything is well set
EDWIND RThe manager at this U-Haul is fantastic the employees are awesome the facility itself is very clean organized no pest at all everything functions very good if I would have to get another storage again I'll get it here
Ernestina B | Overall ExperienceI was very impressed with the general manager and he's attention to detail for my rental. I will use this Uhaul location again and highly recommend it to my family and friends!
PETER FTRABAJAN BIEN. EL SERVICIO ES EXCELENTE. ESTOY BIEN AGRADECIDO DE UHAUL. LOS #1.
MIGUEL T | First ImpressionsI stored my belongings after moving out of my 1 bedroom apartment in a small storage for a few months and when it was finally time to go my bed and most of my clothes were covered in bed bugs. When I contacted a supervisor about it they said there was nothing they can do about it. I lost pretty much everything to the infestation only able to recover important paper work
Naishka O | Overall ExperienceThe site personnel were pleasant, informative and efficient, plus quick.
John FEverything is perfect.
MARIA MThe equipment was very clean however the truck lacked good performance. Although this had nothing to do with the Springfield location, we had reserve the truck in Wesfield and then they told us they did not have one there. They said we could pick it up in West Springfield. We were an hour late from our original reservation time and West Springfield did not have a truck for us either. They said the person didn't bring it back. We feel the folks should've reached out to us to let us know that in advance when they knew the truck was not being returned. Hence we wound up in Springfield. although everything worked out fine in the end, it was not a great start to our day or our experience with U-Haul.
TARAS RSorry I couldn't stay longer but if I ever need a storage your the one
Miguel R | Overall ExperienceThe excelent service. All employees. Very satisfied.
MIGUEL TMuy buena atencion y amabilidada
Leonor R | First ImpressionsThe staff were helpful and very nice at this location and I will do all my business with them in the future.
Lori E | Overall ExperienceNothing, I am fully satisfied with the service
JOSE FI don't have much to say
Maria V | First ImpressionsI think theres a defect with the truck I used it was beeping all the time annoying all the route never stopped
MARIANGELYS CMake the mobile app and contact have the same information for example pick up and drop off was different from my reservation upon checking out.
JAMES GPleasure to work with. Easy to book all done on line.
JOHN TThe service and location was excellent
CHRISTOPHER CExcellent experience in every respect, especially at the pick up location, very accommodating.
JOSEPH Hnone
YOUEL GThe sales rep was very nice, but knew little about the products.
PAUL SBad tires, especially the left rear, meant I couldn't exceed 50 miles per hour the entire trip to Kentucky I didn't discover the problem until I stopped to balance the load because the trailer simply wouldn't pull straight at speeds over 47 mph. The left rear tire was absolutely bald, but still holding air when dropped off in Kentucky. I'll never get the additional eight ours of my life back, however.
RUSSELL WThank you for everything
Jeannine N | Overall ExperienceExcellent service
EVELYN Ifacility itself was great, but the area/ streets are congested and can be challenging to navigate. Close to major highway & convenient
BRIAN HYou need to honor the reservations that are made. I got an automated notification on a Sunday evening (with Monday being a holiday) that my pickup time was changed from Tues 7AM to Tues 4PM. I could not get ahold of anyone on Sunday or Monday. On Tues, the U-Haul rep that I did talk to could not have cared less about the situation. I lost significant time and money due to the unavailability of the truck. Advice for anyone reading this: go with Penske.
RONALD WVery easy to rent equipment using web site.
FRANCISCO JAs a driver for a moving company I deal with U-Haul very often.. In my opinion this is the best location in western mass. U-Haul has great employees at every location don't get me wrong but the Bernie Ave, Springfield ma location is my go to store and union st west Springfield ma is my #2
EDWARD TNothing. Keep doing the good work 👍
LLANNY PWe went back after a month to realize that mice had completely taken over our unit. There was mice poop in and on everything we had. Everything (including our beds) smelled like urine because the mice had urinated on our things. The amount of mice poop was absolutely ridiculous! The poop completely covered the floor of our unit to the point where we had to empty out the unit and ask the office for a broom to sweep it it out. We were so disgusted that we decided to empty the unit a couple of days later and had to dispose of a lot of our things because it was laced in urine or soiled in poop.
Emily M | Overall ExperienceNo te Dan jar time really quick the process good
MERARY SGreat, & respectful service!!
STEVEN AGreat experience.
LAVAUGHN SAfter having multiple problems and poor interactions with the Springfield/Union Street office, I moved to using this and the Boston road office. Both are 100% better experiences than the poor quality management and staff at the Springfield/Union Street office. Transactions are consistently smooth and friendly. Staff has actually bathed, sober, customer focused, and extremely professional. Equipment is clean, organized, and functional. Most importantly - NO drama, just good service. I would highly recommend this location (Birnie Ave). Someone should send the Union street to this location for training.
Charles CGod
BERNADER AExtraordinario servicio al cliente
HAZEL RThe young man I dealt with was excellent and very professional…prior to this location I went to the Boston Road location and the service was horrible, staff unprofessional and condescending and didn’t know the facets of the job…
CLAYTON RExtraordinario servicio al cliente
Hazel Rthe locks they sell there needs to look more legit cuz when I got to my destination and looked to see for the same thing one looks more fake than the other I had to purchase another lock for my storage cuz I locked did not work for the truck to lock it up and to pay for the price it wasn't worth it for the lock.
Virginia DI got charged twice for the uhaul and they not trying to give my money back
Ida SGenial
JERRY RStaff was polite and helped me understand .
luis mNice experience. All employees from management to boots on the ground. Reasonable prices and I would recommend this facility again. Tom F. Hampden, Ma
thomas fOnly U-Haul I will go to where I live
Magali M | First ImpressionsThe truck I rented had a bad shake in the front end so I let the employee know someone needed to look at it other than that the location is great then please are great that's the only U-Haul I will go to in my area
edward TClean, good price on storage and size, well lit, great staff, will rent back in future. Gracias
MIchely A | Overall ExperienceFrom registering to stay to finally moving out ,the process was smooth and easy.The staff was well trained and I must say,everything was smooth as butter.
Neil S | Overall ExperienceBuen servicio y buenas instalaciones las borvere a usar pronto
Wilfredo T | Overall ExperienceVery nice & professional staff!
Dianna R | First ImpressionsI love the facility and the staff. The staff are always very helpful and friendly and knowledgeable. The location and facility are always clean and well maintained. I will definitely send all my friends and family to use this facility.
thyra g | Overall ExperienceThe staff was cordial and courteous. The common areas were very clean and well maintained.
Michael H | Overall ExperienceThe U-Haul representative who helped me was very kind, and courteous, and professional made my experience very pleasant, and easy.
Tara C | First ImpressionsExcelente
Jose C | Overall ExperienceDat and Tyrese and Patrickand many other staff I had encountered over past years ah e been utterly professional and helpful.
Susan D | Overall ExperienceThank you for helping us it was nice service 🙏🙏
Adelphine S | Overall ExperienceActually a very smooth process...
candyce t | Overall ExperienceVery happy with the customer service and knowledge here at this facility.
Alexis M | First ImpressionsThanks to Tyrese at Birney Ave in Springfield ma for such a good customer service
MIchely A | First ImpressionsThe staff was extremely helpful and pleasant. I rented the unit to store my kid's dorm stuff over summer break. Would definitely recommend the facility.
stephen f | Overall ExperienceUhaul compani good excelente staff the Best
Wilfredo T | First ImpressionsIf never needed I will definitely use again
Christina S | Overall ExperienceI did experience one of the break ins, and matter was resolved swiftly and did not have any loss!
Elizabeth S | Overall ExperienceAdel fue una empleada con mucha educación y preparación para atender a una persona, tube una buena información y responsabilidad para la atención al cliente fue excelente
Nelly Z | Overall ExperienceThe young man that cleans the place does a fantastic job. Looks great and smells nice. The guys that work the main desk are like talking to family by being very honest and helpful. What a wonderful world we would have if all companies had an outstanding crew and caring crew like these men. Well done, gentlemen.
DENNIS D | First ImpressionsThe experience was wonderful! The staff member assisting me was friendly, personable, and professional. I am glad we used this facility.
Partners F | First ImpressionsGreat staff always very helpful and friendly. Perfect location and storage facility very clean and well lit. Thank you for the service
Carmen A | Overall ExperienceGreat customer service..
Maria O | First ImpressionsI Love that anytime I need a truck or storage, you are always there.
lisa c | Overall ExperienceServicio al cliente de excelencia. Storage unit c k Ean and spacious. Gracias.
Carmen A | First ImpressionsGracias todos muy amables
israel s | First ImpressionsYour manager and staff was very helpful and accommodating! Thank you so much.
KAISHA F | Online Move InAhy roban y después los dueños no se asen responsable por lo que te robaron no es bueno ese lugar NO LO RECOMIENDO 😡😡
ANTONIA D | Overall ExperienceVery clean, staff is very accommodating and friendly. Temp is good, humidity is low. I stored delicate items that were safe and secure. I would use again.
james c | Overall ExperienceThe staff thought I dealt with to make my reservations and to come in and pay for my unit and my truck were absolutely fantastic and very very helpful very nice place I would recommend it to my friends and family
Kim B | First Impressions1. Didn't like that there is proration when leaving the unit early. 2. Not a fan of the flooring. Makes it more difficult to move items in and out of the storage facility in a much easier and speedier process. Other than that, everything else was satisfactory.
Orlando C | Overall ExperienceGracias por su service 🙂👍
joana s | Overall ExperienceJosue was very nice and he explained everything with patience. Thank you to him.
LIZAIDA N | First Impressionsasked for a ground level with easy access since i'm old man and everytime i got sent to a location the unit wasn't where they promised so i was basicly lied to and got units up on second and third floors when promised a ground level. not happy with treatment i received at all.
Michael B | First ImpressionsReserved a 10X10 unit online. When I arrived they stated they did not have the unit available. After spending about an hour going back and forth trying to rent another unit because the associate stated this was his first time processing a rental I was then told the new unit I was given was outside rather than inside as I had originally requested. Then I asked to cancel my new order and he had to call his manager to help him as he didn't know how to do that either. Wasted over an hour through this process and still have no unit. I also have to wait 3 business days to get my money back. I will never recommend or return to this Uhaul as a customer.
RYAN D | First ImpressionsMuy bien la tensión me gusto trataron bien
Pedro S | First ImpressionsExcellent costumer service
David S | First ImpressionsOur service rep Josue was excellent showed us the storage areas took time with us So patient
Theresa F | First ImpressionsAssociate there was helpful and assisted us with a scheduling problem after a long week on the road
dave f | First Impressionsmy only concern was at the end . with just paying the month five days prior to moving out . it would have been nice to receive a percentage of the monthly payment back. but other than that my stuff was like i left it thank you .
JOHN G | Overall ExperienceThe gentlemen behind the counter were very helpful and friendly.
David E | Overall ExperienceI’m still waiting to be reimbursed 😏😏😏
Rochelle B | Overall Experience