Great employee, Tristan J was amazing. Very helpful and made sure we knew how to access our storage with a security code.
Marie Williams | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Downtown Riverfront
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Difficulty getting to the storage facility
SHERRY KEEVE | First ImpressionsBe more customer friendly. I was pushed off to another location to complete my pickup and attachment of equipment. Whereby my equipment was installed incorrectly and I was not given information about how to handle equipment, the truck was loud, old, gas guzzler.
Romanthia BrownMy trailer looked like it was used to haul dirt. It was cleaned out but there was still some dirt, a good amount, by the role up door.
Phillip ButterfieldThey made you feel like family.
TAMMIE W H B CADEYou advertise $25 off for returning vehicle cleaned on the inside, or did I miss something.
Ozzie Dyas | First ImpressionsDanelle was very professional and considerate of my needs. Thank you!
TAMMIE W H B CADEExcellent Customer Service!
Charles Smithnothing, everything was great.
Jon-Michael LeBlancI’ll be back to rent
Marquay Wallace | Overall ExperienceGreat service
VERONICA EGBEYEMI | First ImpressionsWent to pick up the uhaul we reserved, showed the reservation number as well, they did not have our reservation at the location we selected. We had to drive another 10 min down the road to pick it up. Once we got to the other location, they did not have the 26 ft truck we reserved, apparently it was stolen. So they gave us a smaller truck, which in turn caused us to have to make more trips than what we planned. We requested to have the truck dropped off at another location, but the girl messed it up, even though we called and told her it was erong she said there was nothing she could do about it, so we were forced to return it back to where it was picked up. We will from now on pay a moving company and not use uhal.
Markus HukillThey only had the new girl working by herself. She seems capable, but ill-prepared to work a busy shift on her own. With the amount of trucks building up in the parking area, there should have been at least one other member of staff available to keep the parking lot flowing. Look at your pick up and drop off schedule, is it going to be busy? Schedule more employees. The rental itself was as expected, pleasant to drive. If I need to do some moving I'll think about a uhaul again, just maybe not from the downtown one.
Jessica RiceNone, everything was perfect, costumer service perfect
Eduardo PalmaThe inside of the UHaul was dirty and not kept clean. There was a lot of squealing when the heater was turned on.
Wendi CokerOver all rating good. Need to improve on the return key steps and process you have to take, and do at night because of the location. But Love Your Facility And Very Helpful Staff.
Viadellia Louis | First ImpressionsSince this was not the original pickup location due to no one being at the original location and being moved to this location. Upon arrival there was no one at this location either. Had to wait approximately 45 minutes before someone finally showed up. Other than this the rental was good.
Robert GozaWe had to change the trailer for a truck in Dallas, TX. The trailer should not even have been given to us. 1) It was too low to the ground. 2) the tires were not safe.
Michael SwainThorough, professional, and relates to client. No excuses instead steadfast, reliable service with "value" added. Many thanks.
Edgar RogersThe agent here was sympathetic and extremely polite, but unable to help us straighten out this mess that was not of our making.
Nathan VerboisDesk clerk took a personal call while I was checking in. I also had pre-checked in online, but then had to repeat all the steps with them, so either your online system needs work or they didn't check to see if I had already done it.
Taylor AkersAs always, Mr. Allen is succinct, professional, and relates to the consumer. Never disappointed with the Uhaul experience at this facility on Lake Street in Shreveport, LA.
Edgar RogersRats. Finicky and difficult keypads. Difficult to exit. Only one regular cart and one less useful one. Had to be fetched from another floor on the far side of facility. Staff gave no instruction on how to operate weird double keypad entry.
Melody Kiper | Overall ExperienceGOOD SERVICE QUALITY EQUIPMENT REASONABLY PRICED
angelo PALMISANOThomas and his team were Amazing. Always make me feel important is why I recommend this location to all my friends.
Connie WilliamsStaff is very nice and extremely helpful.
william grider | Overall ExperienceStaff is very curtious and extremely helpful
william griderThis was my first time to rent a U-Haul truck. It was an easy and very pleasant experience throughout the whole process. Except for all that furniture and stuff I had to move.
Gene JohnstonWith only one flat bed in the whole building. Makes moving in a issue if someone else is using it
Matthew Hammock | Online Move InThomas is great!!
Lisa stansburyThis was my first time going through the return process and the process was a little taxing. If you are alone it would be hard to watch your back and go through the process. Maybe if there were an easier process that might help. Thank you for all your help.
Lavera RichardsonEverything was good. From pick up to drop off
Gary FairNever rented from them. Idk why I’m getting this review
Breanna Jones | Online Move InProfessional and considerate of the customer.
Edgar RogersKeep up the great work. The guys were gteat!
Kelly ChristensenI rented the cargo van and it was extremely nice but I find that $217 was pretty expensive for having the van for 32 hours and driving it an hour from Shreveport on top of putting $35 in gas in it.
Marissa StillWas not given proper access instructions, luckily they were still in the office when I called. The way access is set up is ridiculous and difficult to operate. (you have to put your code in two separate panels in the correct order and with the correct delay between the two) There is no way to keep the door from closing to prevent having to do this over and over again. Doors were not functioning properly for exiting, the sliding door could only be opened from the outside. Was told I had to buy a lock, saw later on the invoice it came with a free lock. Etc Etc Etc
Melody Kiper | First ImpressionsI’ve been with this storage facility for a couple of years now and the staff has always went above and beyond to help me in any way and I truly appreciate that.
Courtney Nugent | Overall ExperienceHonestly, I can’t think of anything. Thomas took care of me this morning for my truck rental & even tho there were extenuating circumstances w/truck I rented he had 1 waiting for me. Danielle was awesome on my 2nd stressful trip there.She was so helpful to this tired, stressed senior citizen & I love her for it!👍⭐️⭐️⭐️⭐️⭐️❤️
Samuel KimreyService and professionalism was great.
Jacky PinkertonThe low tire pressure light was on the dash the whole time. Didn’t have any problems. But what I DON’T LIIKE IS THE HIDDEN FEES LIKE RENTAL TAX. Never explained to me when I made reservations. Paid a lot more than what was discussed by the clerk. It Never should have been over $200. That I DON’T Like!!!
DEAN HALLThe storage facility staff were and is outstanding. Any problems you had were taken care of.
linda williams | Overall ExperienceThe building was very clean the only thing that I noticed wrong was roaches crawling please have someone spray I don't want to take roaches to my new home
Angela Moore | First ImpressionsMgr Mr. Allen does an excellent job and when there is a problem others might have missed, he moves quickly to correct.This assures the customer of continued customer service and value added.
Edgar RogersNot every location had someone to detach car transport, which is very important when there is a time limit. Confusing to have car transport and truck checked in separately, even though there is no way to unload the truck while tow is still attached
Taylor AkersWhen I moved out of the storage it was roast infected I had roaches all over my things and it was horrible I think y'all need to seek and look into that.
Michelle Washington | Overall ExperienceIn and out
Cecil ClintonI go there all the time this service is great. The people are great a great experience. Customer service like you would not believe.
Wayne YoungProfessional and succinct. Service above and beyond.
Edgar RogersGreat no hassle experience, will definitely use U-haul again if needed.
Patricia Darlyne MethvinReally appreciate the friendliness and manners
raven goodrum | First ImpressionsVery helpful employees.
VICKY STRAWNCustomer service was good made things easy.
fred caldwellThomas is great! Keep up the good work!
Steve AikenPlease accept LA Wallet for ID. Danielle at the desk was great!
Matthew RobertsThe gentleman who rented our trailer to us was efficient, knowledgeable and helpful. Got us on our way quickly. Seemed happy in his work and happy to help others.
Carol EzellThe person who helped me was great
Patrick FurlongThe lady that helped me was extremely kind and patient. It was refreshing considering the customer service that I have experienced prior here. Thank you
Erica Carter | First ImpressionsManager has created a professional and courteous environment. Equipment works, is ready on time with no waiting. Best in class and best location in the area. Outstanding!
Edgar RogersDifficult finding my storage
Takeisa Walker | Online Move InSuper-friendly staff and simple process. Least complicated transaction I’ve ever had with storage! Also great prices!
Jeremey Hensley | First ImpressionsHe was very helpful
janice Shamp | First ImpressionsThe staffing,storage are the best
BARBARA MASON | Overall ExperienceNo complaints, everyone was great!
Amanda Lee | Overall ExperienceMr. Allen helped us so much through a hard time. He is truly an Angel on earth. I can’t Thank him enough for everything he has done for us. I will recommend this facility to everyone I know. Thank you! Tonya & Kent
Tonya Lanham | First ImpressionsThank you very much for your help and your service you afforded me. I will definitely use your company again.
linda williams | First ImpressionsI moved out before 12-1-2022, it was Monday,November 21st when I moved out both storages. But overall everything was really good and clean. Thank you
mamie robinson | Overall ExperienceI could not find out how to move my vehicle to the first floor. It was extremely inconvenient. One of the elevators wasn’t even working. There needs to be better instructions on how to access the floor to your unit.
Skyler Sonnier | Online Move InLove it thanks alot guys
Connie Lewis | First ImpressionsExcellent customer service
lance sonnier | First ImpressionsStorage facility wasn’t well kept. Had roaches coming from different units and while moving out were on a few of my things!
Jaela Howard | Overall ExperienceI did not expect the service we got! Exceptional! We really needed a last minute truck and storage space and managed to get one on a Sunday afternoon. Thanks for being open and for being so helpful.
david madrid | First ImpressionsVery friendly nice and I applaud the customer service they have .
Davion Lewis | First ImpressionsEverything was great except for no restroom’s were available to use in the storage area. I have a medical condition and it requires me to have to use the restroom, and I wasn’t able to because it’s out of order.
Jamie Dodson | First ImpressionsThankyou for the available services
nick DONNELLY | Overall ExperienceGreat workers I love them
Jeanita Birdsong | Overall ExperienceBe nice to have 24 hour access!
DANY MARTIN | Overall ExperienceBeautiful stuff and Thank you
VERONICA EGBEYEMI | First ImpressionsStaff was courteous and helpful even when I was grumpy and exhausted.
nick DONNELLY | First ImpressionsRoaches and the staff lies will never recommend storage
elizabeth king | Overall ExperienceThe only issue is there needs to be more carts available.
TANIA LOVE | Overall ExperienceClean and convenient facility maintained by excellent staff who are always smiling and eager to help! I’d highly recommend :)
Brandi King | Overall ExperienceLove Raymond above and beyond energy as well as whole crew. Have already had other Family members get units there.
Connie Williams | Overall ExperienceSuper friendly staff, really clean facility, and fast services & check-in - I was very impressed! :)) The security at this location is much better than other competing storage facilities I’ve used.
Brandi King | First ImpressionsNever had that experience never ending this place on Lake Street never looked in the storage room decided to go with the one on Hearne Avenue instead
TONY HENDERSON | Overall ExperienceRoaches
Chiquita Hamilton | Overall ExperienceDon't get me wrong I did like the facility reason being my frustrations is it was my own fault coming at late hours when they were closing the tenant to which was taken care of you is very kind and nice it was me I have a hip problem and I can't walk too far and I didn't realize that it was way in the middle of where I had to go that is the only reason that I had to back out nothing other than that at all I think you for your help Intel the lady that helped me thank you also Cheryl Silvis
Cheryl Silvis | First ImpressionsBig baby roaches pipes leaking that place is so nasty and filthy I can't wait to get my stuff out of there.
Mary Colbert | First ImpressionsNo complaints
kia kelly | First ImpressionsLove this U-Haul only U-Haul I will use from now on and the staff is amazing!!!
Breanna Samaniego | Overall ExperienceThe manager when I got there was super helpful and super cool and I just wanted to say thanks
Calandra Coleman | First ImpressionsGreat.
Pandra Phillips | First ImpressionsFriendly staff and very helpful
Arthur Mathews | First ImpressionsThe staff was helpful and friendly at 222 Lake Street, Shreveport, LA
LASHUNDA MITCHELL | Overall ExperienceHolley helped us get our units and she was amazing- professional, kind, helpful and knowledgeable. We really appreciated working with her
VeLynn Tapia | Overall ExperienceEveryone very nice and facility well kept.
DANY MARTIN | Overall ExperienceThe lady that helped us, named Holley, was professional, knowledgeable, so very helpful and completely went the extra mile to make sure we had what we needed. She even stayed late to make sure we were able to get into our unit. She honestly deserves a promotion or a raise
VeLynn Tapia | First ImpressionsMs Eva is great!!
Erica Carter | Overall ExperiencePaige Robertson made up for all the stress on my reservations .My account errors , mistakes, over-charges, etc more tolerable . She said Monday she’ll look into it. I was overcharged at least $280, even after one location gave me a small credit
Sandra Talley | Overall ExperienceCustomer service was very good and I will recommend it to my friends and family.
mamie robinson | First ImpressionsSuper friendly and they always go above and beyond! 5 stars!!
Courtney Nugent | First ImpressionsIf Holly is not part of your management team she should be. We have been self-employed business owners for 36 years and the hardest thing about being in business is finding honest, reliable, hard working and dependable employees and she is all of those.
Lee Sheek | First ImpressionsThe process was easy. I enjoy the extra security methods involved.
DaNecia Gray | First ImpressionsCSR was very hel[ful
Lee Sheek | Online Move InMs.Eva at the Shreveport Louisiana Downtown Riverfront location was SO sweet, nice, caring and helpful. I had to do an emergency move and she did everything she could to help me. Shes a saint! I will miss her dearly, and the facility was the best location possible and I felt like my things were always safe. If I could give 10 stars, I would. I do feel like it was a little pricey though, and I wish there was a grace period for if when I moved my things out I could get my money back for that month. I moved my things out yesterday, so I basically paid like $150 for only two weeks of storage. Other than that, it was over all a fantastic experience.
Kayleigh Harper | Overall ExperienceThey are real nice to me they took a time with me and I appreciate that
jerry pineset | First ImpressionsI enjoyed having my things in a climate controlled room. I had stored a few boxes at my brothers in his shed in his backpack and it's just got a pull down garage door but my things were in there for only about 2 ½weeks and it looks like 2 ½ years! This states weather makes it almost impossible to have things day in and day out in this humidity and it's moisture mixed together is the perfect conditions for this fungus to flourish! At the same time I wl never, ever, ever use the 247 truck share crap again. Way too much to do on top of what you already have going on that day! Not the service but the functionality of it is NO Bueno.
Elise Corley | Overall ExperienceIt’s always a pleasure working with this location. The only down fall is the unit has a concrete support beam which is taking away available space. Besides that it’s always a good experience using the downtown location.
Willie Taylor | Online Move InThe Manager Eva was wonderful. She did all she could to help me.
Lana Williams | First ImpressionsVery helpful and did a day at assisting me with any and all my questions.
Jennae Mayberry | Online Move InThank you !
Camllia Murff | Overall ExperienceI love the lakes st location because the staff is always nice and accomadating
Ashley Allen | First ImpressionsIt would be helpful for service reps to explain the distance that you have to walk to get to the unit prior to confirming the reservation. We also didn't know how to locate our unit, so it would be helpful to tell customers the row number and the storage unit number.
Yolanda Watson | First ImpressionsVery friendly and informative staff.
Erick Turner | First ImpressionsThe ladies who helped me were fantastic. They extremely courteous and worked with me to select the best storage unit for my needs. They explained everything clearly and concisely and were obviously well-suited to dealing with people who arrive exhausted and brain dead from a long drive / chaotic move. Uhaul has never failed me. I move very very often because of my profession, and the Uhaul offices are always a safe haven when I'm road weary. Thanks for everything!
Christina Abreo | First ImpressionsEmployees and Management was very helpful will definitely use this location again if needed.
Crystal Johnson | Overall ExperienceI was using this facility and another simultaneously. (They had a 600 square foot unit available). Your facility is MUCH better run and much friendlier. A larger available room size is the only suggestion I can make.
Ollie Golson | Overall ExperienceWhat started off as a happy and elated experience quickly turned into a disaster becauseof U-haul. I hired movers through your site and the movers did not show up. This caused an extreme delay for me to start my journey. What makes it worse is that no one wanted to take responsibility for the horrible customer service. The company you have representing the movers told me you are responsible for all the EXYRA expenses I incurred. When I spoke to someone at U-haul they said the Movers help was responsible. Needless to say I couldn't reach the company that was responsible for not showing up. It makes me wonder if U-HAUL does any research on the company's you recommend?And why do you recommend companies when you don't back the company's??? I believe it's bad for business and im very leary about recommending U-haul for anything. My confidence has been broken.
Venecia Cannon | First ImpressionsEveryone was friendly and the store and storage was clean.
Cheryl Jones | Overall ExperienceAaron IS THE BEST!!!! Make him President!!
tiffany robinson | First ImpressionsThey are the nicest people I've came across in years.
Thomas Lynch | Overall ExperienceThank you!
Julie Kerr | First ImpressionsGREAT JOB UHAUL TEAM!!!!!
EMMA BRAGGS | Overall ExperienceI have call an talk to a staff about them over charging my card an they still have not fix the issue there for i fell like they are just talking people money i call again an someone took my number down an told me someone will return my call plus i have an over draft fee from my bank that i have to pay because of there mistake so i will never use this place again
Parounder Furlow | First ImpressionsThe truck I received wasn’t clean in the back, things were left inside such as: a stick , paper towels, very dusty and dead roaches. Also I did not get a key to lock my furniture in the back this experience was very unsatisfied. I took pictures and would like some type of discount.
DJ james | First ImpressionsThe online check in and truck pickup is great. Clean truck easy porthole to navigate.
Vance Johnson | First ImpressionsI will be use U-haul again
Melanie Gober | Overall ExperienceFantastic group
Leonard Cummings | Overall ExperienceGreat staff and an awesome facility
William Walters | First ImpressionsIt was the best service ever with all the extras accommodations anyone can ask of.Iselected and chose the U- Haul at 222 Lake Street, Shreveport, La. 5* Storage and rental.
Benny Stephens | First ImpressionsThe staff was awesome. I would highly recommend this facility.
THOMAS DUNN | Overall ExperienceThank you
NICOLE GEORGE | Overall ExperienceVery helpful and courteous staff each time I went to the facility.
Ursulynn Hamilton | Overall ExperienceTo whom it may concern I have picked up my things and some of my items have been stolen when u haul moved my items to another unit and also my items were damaged when the storage unit was flooded. I
Jennifer Wells | Overall ExperienceThe staff was very helpful and very accommodating
Linda Iverson | Overall ExperienceI just love courtney and how she treats here customers
Jennifer Milton | Overall ExperienceVery helpful great Customer Service
tiyikie mims | First ImpressionsThis location is the best! Courtney Christie and Garrett were very helpful, polite and attentive and friendly. Big props to the management at this location.
Chris Finch | First ImpressionsStaff was very helpful and customer service agent that made my reservation was awesome
Shandreka Samuels | Overall ExperienceThe service was average.
larry blake | First ImpressionsIt was all fine. Wish the ceiling had been solid instead of mesh wires. I worried about rodents and roaches but everything was fine and no problems when I picked up my things. Staff were helpful.
Dorothy Dyer | Overall ExperienceVery knowledgeable and helpful manager. Unit was very clean. No reservations about storing my furniture at this location. Kudos to UHaul!
Karen FitzGerald | First ImpressionsI would definitely recommend this facility to anyone I would definitely use this facility again
monique washington | Overall ExperienceAwesome location
LaJavia Allen | First ImpressionsEverything was taking care of very friendly
pauline scott | First ImpressionsNone
orlando johnson | Overall ExperienceBrenan was an incredible help! He stayed half an hour past close to help me move a few heavy items into storage. Excellent customer service and a great, hard working group of people! Highly recommend
Taylor Marshall | First Impressionssuper nice guy......eager to help. very thorough. it was a pleasant experience.
crystal leonard | First ImpressionsAmazing staff. The lady that was helping me is so nice and prompt. Best customer service I have ever received.
Renata Dojcinovska Smith | First ImpressionsVery friendly and helpful!
Patricia Daigle | Overall ExperienceThe lady that took care of us was great!! Very patient, understanding and very helpful!!
Patricia Daigle | First ImpressionsCourtney went above and beyond to provide excellent customer service. She is knowledgeable, showed professionalism and understood my needs, which made the experience seamless!
Teresa Dawson | First ImpressionsKeep up the good work
orlando johnson | First ImpressionsThank You
Meshell Bradley | First ImpressionsMeet all my needs .
yarnell bryant | Overall Experience