Customer Reviews for U-Haul Moving & Storage of Downtown Riverfront

1,138 reviews

222 Lake St   Shreveport, LA 71101
(Location was formerly the Shreveport Times Newspaper, Downtown Shreveport between Spring St & Market St)

(318) 963-8789

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(318) 963-8789

222 Lake St
Shreveport, LA 71101
(Location was formerly the Shreveport Times Newspaper, Downtown Shreveport between Spring St & Market St)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great employee, Tristan J was amazing. Very helpful and made sure we knew how to access our storage with a security code.

Marie Williams  |  First Impressions 
Rating:
4.0

Difficulty getting to the storage facility

SHERRY KEEVE  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Denisha Gardener 
Rating:
4.0

Customer did not leave a comment.

John Ferguson 
Rating:
1.0

Be more customer friendly. I was pushed off to another location to complete my pickup and attachment of equipment. Whereby my equipment was installed incorrectly and I was not given information about how to handle equipment, the truck was loud, old, gas guzzler.

Romanthia Brown 
Rating:
5.0

Customer did not leave a comment.

Brandy Hickok  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JESSIE BRIDGEWATER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

khaeijah fisher  |  Overall Experience 
Rating:
5.0

My trailer looked like it was used to haul dirt. It was cleaned out but there was still some dirt, a good amount, by the role up door.

Phillip Butterfield 
Rating:
5.0

They made you feel like family.

TAMMIE W H B CADE 
Rating:
5.0

You advertise $25 off for returning vehicle cleaned on the inside, or did I miss something.

Ozzie Dyas  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Assad Mouhaffel 
Rating:
5.0

Customer did not leave a comment.

John Martin 
Rating:
5.0

Customer did not leave a comment.

QUEENSHELLA BROWN 
Rating:
2.0

Customer did not leave a comment.

LATISHA WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

Amanda Baird  |  Overall Experience 
Rating:
5.0

Danelle was very professional and considerate of my needs. Thank you!

TAMMIE W H B CADE 
Rating:
5.0

Customer did not leave a comment.

Tanaia Davidson 
Rating:
5.0

Customer did not leave a comment.

Terrence Leejay  |  First Impressions 
Rating:
5.0

Excellent Customer Service!

Charles Smith 
Rating:
5.0

nothing, everything was great.

Jon-Michael LeBlanc 
Rating:
5.0

Customer did not leave a comment.

Mark Yates 
Rating:
4.0

Customer did not leave a comment.

Eric Dworkin 
Rating:
5.0

Customer did not leave a comment.

grady stewart 
Rating:
5.0

Customer did not leave a comment.

Kristin Hamilton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew Linn 
Rating:
4.0

Customer did not leave a comment.

jessica RYAN lee LEE 
Rating:
5.0

Customer did not leave a comment.

Jennie Jamerson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jennie Jamerson 
Rating:
5.0

I’ll be back to rent

Marquay Wallace  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Noah Crocket 
Rating:
5.0

Great service

VERONICA EGBEYEMI  |  First Impressions 
Rating:
1.0

Went to pick up the uhaul we reserved, showed the reservation number as well, they did not have our reservation at the location we selected. We had to drive another 10 min down the road to pick it up. Once we got to the other location, they did not have the 26 ft truck we reserved, apparently it was stolen. So they gave us a smaller truck, which in turn caused us to have to make more trips than what we planned. We requested to have the truck dropped off at another location, but the girl messed it up, even though we called and told her it was erong she said there was nothing she could do about it, so we were forced to return it back to where it was picked up. We will from now on pay a moving company and not use uhal.

Markus Hukill 
Rating:
2.0

They only had the new girl working by herself. She seems capable, but ill-prepared to work a busy shift on her own. With the amount of trucks building up in the parking area, there should have been at least one other member of staff available to keep the parking lot flowing. Look at your pick up and drop off schedule, is it going to be busy? Schedule more employees. The rental itself was as expected, pleasant to drive. If I need to do some moving I'll think about a uhaul again, just maybe not from the downtown one.

Jessica Rice 
Rating:
5.0

Customer did not leave a comment.

SHARITA HORTON  |  First Impressions 
Rating:
5.0

None, everything was perfect, costumer service perfect

Eduardo Palma 
Rating:
4.0

The inside of the UHaul was dirty and not kept clean. There was a lot of squealing when the heater was turned on.

Wendi Coker 
Rating:
5.0

Over all rating good. Need to improve on the return key steps and process you have to take, and do at night because of the location. But Love Your Facility And Very Helpful Staff.

Viadellia Louis  |  First Impressions 
Rating:
2.0

Since this was not the original pickup location due to no one being at the original location and being moved to this location. Upon arrival there was no one at this location either. Had to wait approximately 45 minutes before someone finally showed up. Other than this the rental was good.

Robert Goza 
Rating:
1.0

We had to change the trailer for a truck in Dallas, TX. The trailer should not even have been given to us. 1) It was too low to the ground. 2) the tires were not safe.

Michael Swain 
Rating:
5.0

Customer did not leave a comment.

Edwin Farley  |  Overall Experience 
Rating:
5.0

Thorough, professional, and relates to client. No excuses instead steadfast, reliable service with "value" added. Many thanks.

Edgar Rogers 
Rating:
5.0

The agent here was sympathetic and extremely polite, but unable to help us straighten out this mess that was not of our making.

Nathan Verbois 
Rating:
5.0

Customer did not leave a comment.

Keeanah Jones  |  Overall Experience 
Rating:
4.0

Desk clerk took a personal call while I was checking in. I also had pre-checked in online, but then had to repeat all the steps with them, so either your online system needs work or they didn't check to see if I had already done it.

Taylor Akers 
Rating:
5.0

Customer did not leave a comment.

Lee Ann Monat 
Rating:
5.0

Customer did not leave a comment.

Demarkeith Fuller  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jesse Mason 
Rating:
4.0

Customer did not leave a comment.

Edwin Farley  |  Overall Experience 
Rating:
5.0

As always, Mr. Allen is succinct, professional, and relates to the consumer. Never disappointed with the Uhaul experience at this facility on Lake Street in Shreveport, LA.

Edgar Rogers 
Rating:
4.0

Customer did not leave a comment.

Tiajuana Hardy 
Rating:
5.0

Customer did not leave a comment.

Joshua Wendt  |  Overall Experience 
Rating:
2.0

Rats. Finicky and difficult keypads. Difficult to exit. Only one regular cart and one less useful one. Had to be fetched from another floor on the far side of facility. Staff gave no instruction on how to operate weird double keypad entry.

Melody Kiper  |  Overall Experience 
Rating:
4.0

GOOD SERVICE QUALITY EQUIPMENT REASONABLY PRICED

angelo PALMISANO 
Rating:
5.0

Thomas and his team were Amazing. Always make me feel important is why I recommend this location to all my friends.

Connie Williams 
Rating:
5.0

Customer did not leave a comment.

Roderica Bell  |  First Impressions 
Rating:
5.0

Staff is very nice and extremely helpful.

william grider  |  Overall Experience 
Rating:
5.0

Staff is very curtious and extremely helpful

william grider 
Rating:
5.0

Customer did not leave a comment.

Marilynn Festavan  |  First Impressions 
Rating:
5.0

This was my first time to rent a U-Haul truck. It was an easy and very pleasant experience throughout the whole process. Except for all that furniture and stuff I had to move.

Gene Johnston 
Rating:
3.0

With only one flat bed in the whole building. Makes moving in a issue if someone else is using it

Matthew Hammock  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Dean Stewart-Curry 
Rating:
5.0

Customer did not leave a comment.

Joshua Wendt  |  First Impressions 
Rating:
5.0

Thomas is great!!

Lisa stansbury 
Rating:
4.0

This was my first time going through the return process and the process was a little taxing. If you are alone it would be hard to watch your back and go through the process. Maybe if there were an easier process that might help. Thank you for all your help.

Lavera Richardson 
Rating:
4.0

Everything was good. From pick up to drop off

Gary Fair 
Rating:
3.0

Never rented from them. Idk why I’m getting this review

Breanna Jones  |  Online Move In 
Rating:
5.0

Professional and considerate of the customer.

Edgar Rogers 
Rating:
5.0

Customer did not leave a comment.

lisa bedford  |  First Impressions 
Rating:
5.0

Keep up the great work. The guys were gteat!

Kelly Christensen 
Rating:
4.0

Customer did not leave a comment.

Christopher Davis  |  Online Move In 
Rating:
5.0

I rented the cargo van and it was extremely nice but I find that $217 was pretty expensive for having the van for 32 hours and driving it an hour from Shreveport on top of putting $35 in gas in it.

Marissa Still 
Rating:
5.0

Customer did not leave a comment.

Roxanne Meshell 
Rating:
5.0

Customer did not leave a comment.

Johnny Lynch 
Rating:
1.0

Was not given proper access instructions, luckily they were still in the office when I called. The way access is set up is ridiculous and difficult to operate. (you have to put your code in two separate panels in the correct order and with the correct delay between the two) There is no way to keep the door from closing to prevent having to do this over and over again. Doors were not functioning properly for exiting, the sliding door could only be opened from the outside. Was told I had to buy a lock, saw later on the invoice it came with a free lock. Etc Etc Etc

Melody Kiper  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Melissa Mosby 
Rating:
5.0

I’ve been with this storage facility for a couple of years now and the staff has always went above and beyond to help me in any way and I truly appreciate that.

Courtney Nugent  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LaTava Wiggins-Walker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sean Mackinnon 
Rating:
5.0

Customer did not leave a comment.

Dominique Jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian Grady 
Rating:
5.0

Customer did not leave a comment.

STEVEN BACKOFEN 
Rating:
4.0

Customer did not leave a comment.

Larry Flake 
Rating:
5.0

Honestly, I can’t think of anything. Thomas took care of me this morning for my truck rental & even tho there were extenuating circumstances w/truck I rented he had 1 waiting for me. Danielle was awesome on my 2nd stressful trip there.She was so helpful to this tired, stressed senior citizen & I love her for it!👍⭐️⭐️⭐️⭐️⭐️❤️

Samuel Kimrey 
Rating:
5.0

Service and professionalism was great.

Jacky Pinkerton 
Rating:
4.0

Customer did not leave a comment.

Todd Jones 
Rating:
5.0

Customer did not leave a comment.

Lisa stansbury 
Rating:
5.0

Customer did not leave a comment.

Kenya Scott  |  First Impressions 
Rating:
5.0

The low tire pressure light was on the dash the whole time. Didn’t have any problems. But what I DON’T LIIKE IS THE HIDDEN FEES LIKE RENTAL TAX. Never explained to me when I made reservations. Paid a lot more than what was discussed by the clerk. It Never should have been over $200. That I DON’T Like!!!

DEAN HALL 
Rating:
3.0

Customer did not leave a comment.

John Garver 
Rating:
5.0

The storage facility staff were and is outstanding. Any problems you had were taken care of.

linda williams  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

don tynes 
Rating:
5.0

Customer did not leave a comment.

Andrew McGuire 
Rating:
5.0

Customer did not leave a comment.

Hitesh Rai  |  Overall Experience 
Rating:
5.0

The building was very clean the only thing that I noticed wrong was roaches crawling please have someone spray I don't want to take roaches to my new home

Angela Moore  |  First Impressions 
Rating:
5.0

Mgr Mr. Allen does an excellent job and when there is a problem others might have missed, he moves quickly to correct.This assures the customer of continued customer service and value added.

Edgar Rogers 
Rating:
5.0

Customer did not leave a comment.

Michael Abbott 
Rating:
5.0

Customer did not leave a comment.

Kristie Middleton 
Rating:
5.0

Customer did not leave a comment.

April Bonner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CRAIG GREMILLION 
Rating:
5.0

Customer did not leave a comment.

raphael semmes 
Rating:
5.0

Customer did not leave a comment.

BILLY JOHNSON  |  First Impressions 
Rating:
3.0

Not every location had someone to detach car transport, which is very important when there is a time limit. Confusing to have car transport and truck checked in separately, even though there is no way to unload the truck while tow is still attached

Taylor Akers 
Rating:
5.0

Customer did not leave a comment.

Anthony Hall 
Rating:
1.0

When I moved out of the storage it was roast infected I had roaches all over my things and it was horrible I think y'all need to seek and look into that.

Michelle Washington  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Krishna Nemani 
Rating:
5.0

Customer did not leave a comment.

Nicolle Hollier 
Rating:
5.0

In and out

Cecil Clinton 
Rating:
5.0

I go there all the time this service is great. The people are great a great experience. Customer service like you would not believe.

Wayne Young 
Rating:
4.0

Customer did not leave a comment.

Alanie Young  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Latavia Hall  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DAYNA PUMPHREY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mike Stroder 
Rating:
5.0

Customer did not leave a comment.

Samantha Wilson 
Rating:
5.0

Professional and succinct. Service above and beyond.

Edgar Rogers 
Rating:
5.0

Customer did not leave a comment.

Casey Scroggins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Fred Caldwell 
Rating:
4.0

Customer did not leave a comment.

Ellen Brown 
Rating:
4.0

Customer did not leave a comment.

lisa blackstone  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

consuella brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tory L Williams 
Rating:
5.0

Customer did not leave a comment.

Alliyah Turner  |  First Impressions 
Rating:
5.0

Great no hassle experience, will definitely use U-haul again if needed.

Patricia Darlyne Methvin 
Rating:
5.0

Customer did not leave a comment.

Pamela Tucker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maragaret Brooks 
Rating:
3.0

Customer did not leave a comment.

oceashanell burns  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DEBRA MOORE  |  Online Move In 
Rating:
4.0

Really appreciate the friendliness and manners

raven goodrum  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sean Russell 
Rating:
5.0

Customer did not leave a comment.

Jeraldine Dailey 
Rating:
5.0

Very helpful employees.

VICKY STRAWN 
Rating:
5.0

Customer service was good made things easy.

fred caldwell 
Rating:
5.0

Customer did not leave a comment.

Carrius carter 
Rating:
5.0

Customer did not leave a comment.

DONNA CONLEY 
Rating:
5.0

Customer did not leave a comment.

Keith LaFont 
Rating:
5.0

Customer did not leave a comment.

CHERYL HARRIS  |  Overall Experience 
Rating:
5.0

Thomas is great! Keep up the good work!

Steve Aiken 
Rating:
5.0

Customer did not leave a comment.

David Colvin 
Rating:
5.0

Customer did not leave a comment.

JAMES MEADORS 
Rating:
5.0

Customer did not leave a comment.

Aaron Redding 
Rating:
5.0

Please accept LA Wallet for ID. Danielle at the desk was great!

Matthew Roberts 
Rating:
5.0

Customer did not leave a comment.

Michael Smith 
Rating:
5.0

Customer did not leave a comment.

CHERYL HARRIS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul Vancleave  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Savannah Rankin  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Dana Harper 
Rating:
5.0

Customer did not leave a comment.

Tilfani Smith  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Barnabas Kim 
Rating:
5.0

Customer did not leave a comment.

Michael Leflett 
Rating:
5.0

The gentleman who rented our trailer to us was efficient, knowledgeable and helpful. Got us on our way quickly. Seemed happy in his work and happy to help others.

Carol Ezell 
Rating:
5.0

Customer did not leave a comment.

Yashika Shehee  |  First Impressions 
Rating:
5.0

The person who helped me was great

Patrick Furlong 
Rating:
5.0

Customer did not leave a comment.

Nancy Zucaria 
Rating:
5.0

The lady that helped me was extremely kind and patient. It was refreshing considering the customer service that I have experienced prior here. Thank you

Erica Carter  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danielle Strother 
Rating:
5.0

Manager has created a professional and courteous environment. Equipment works, is ready on time with no waiting. Best in class and best location in the area. Outstanding!

Edgar Rogers 
Rating:
5.0

Customer did not leave a comment.

James Roberts 
Rating:
3.0

Difficult finding my storage

Takeisa Walker  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Pamela Melancon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen Swift  |  First Impressions 
Rating:
5.0

Super-friendly staff and simple process. Least complicated transaction I’ve ever had with storage! Also great prices!

Jeremey Hensley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JENNIFER JACKSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gabriella Baldwin  |  Overall Experience 
Rating:
5.0

He was very helpful

janice Shamp  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kasey Hassell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danielle Strother  |  Overall Experience 
Rating:
4.0

The staffing,storage are the best

BARBARA MASON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHAQUILLA JOHNSON  |  First Impressions 
Rating:
5.0

No complaints, everyone was great!

Amanda Lee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shelby Patterson  |  Overall Experience 
Rating:
5.0

Mr. Allen helped us so much through a hard time. He is truly an Angel on earth. I can’t Thank him enough for everything he has done for us. I will recommend this facility to everyone I know. Thank you! Tonya & Kent

Tonya Lanham  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dereka Washington  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ciarra Williams  |  First Impressions 
Rating:
5.0

Thank you very much for your help and your service you afforded me. I will definitely use your company again.

linda williams  |  First Impressions 
Rating:
5.0

I moved out before 12-1-2022, it was Monday,November 21st when I moved out both storages. But overall everything was really good and clean. Thank you

mamie robinson  |  Overall Experience 
Rating:
1.0

I could not find out how to move my vehicle to the first floor. It was extremely inconvenient. One of the elevators wasn’t even working. There needs to be better instructions on how to access the floor to your unit.

Skyler Sonnier  |  Online Move In 
Rating:
5.0

Love it thanks alot guys

Connie Lewis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary knoop  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyler Vann  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

toni Wilson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danielle Strother  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cassandra Gilmore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Johnny Anderson  |  First Impressions 
Rating:
5.0

Excellent customer service

lance sonnier  |  First Impressions 
Rating:
2.0

Storage facility wasn’t well kept. Had roaches coming from different units and while moving out were on a few of my things!

Jaela Howard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTONIO MORRIS  |  First Impressions 
Rating:
5.0

I did not expect the service we got! Exceptional! We really needed a last minute truck and storage space and managed to get one on a Sunday afternoon. Thanks for being open and for being so helpful.

david madrid  |  First Impressions 
Rating:
5.0

Very friendly nice and I applaud the customer service they have .

Davion Lewis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenya Scott  |  First Impressions 
Rating:
5.0

Everything was great except for no restroom’s were available to use in the storage area. I have a medical condition and it requires me to have to use the restroom, and I wasn’t able to because it’s out of order.

Jamie Dodson  |  First Impressions 
Rating:
5.0

Thankyou for the available services

nick DONNELLY  |  Overall Experience 
Rating:
5.0

Great workers I love them

Jeanita Birdsong  |  Overall Experience 
Rating:
4.0

Be nice to have 24 hour access!

DANY MARTIN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

virginia lott  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ASHARITI COATES  |  First Impressions 
Rating:
5.0

Beautiful stuff and Thank you

VERONICA EGBEYEMI  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Nance  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ernest Parks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

fredrick davis  |  Overall Experience 
Rating:
5.0

Staff was courteous and helpful even when I was grumpy and exhausted.

nick DONNELLY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

erica jackson  |  Overall Experience 
Rating:
1.0

Roaches and the staff lies will never recommend storage

elizabeth king  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hunter Knight  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martika Wyatt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chardrick Hardy  |  Overall Experience 
Rating:
5.0

The only issue is there needs to be more carts available.

TANIA LOVE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Earl Johnson  |  Overall Experience 
Rating:
5.0

Clean and convenient facility maintained by excellent staff who are always smiling and eager to help! I’d highly recommend :)

Brandi King   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zipora Burnham  |  First Impressions 
Rating:
5.0

Love Raymond above and beyond energy as well as whole crew. Have already had other Family members get units there.

Connie Williams   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martika Wyatt  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

angela cathron  |  First Impressions 
Rating:
5.0

Super friendly staff, really clean facility, and fast services & check-in - I was very impressed! :)) The security at this location is much better than other competing storage facilities I’ve used.

Brandi King   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JENNAE mAYBERRY  |  First Impressions 
Rating:
3.0

Never had that experience never ending this place on Lake Street never looked in the storage room decided to go with the one on Hearne Avenue instead

TONY HENDERSON  |  Overall Experience 
Rating:
3.0

Roaches

Chiquita Hamilton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samuel Jewitt  |  First Impressions 
Rating:
5.0

Don't get me wrong I did like the facility reason being my frustrations is it was my own fault coming at late hours when they were closing the tenant to which was taken care of you is very kind and nice it was me I have a hip problem and I can't walk too far and I didn't realize that it was way in the middle of where I had to go that is the only reason that I had to back out nothing other than that at all I think you for your help Intel the lady that helped me thank you also Cheryl Silvis

Cheryl Silvis  |  First Impressions 
Rating:
2.0

Big baby roaches pipes leaking that place is so nasty and filthy I can't wait to get my stuff out of there.

Mary Colbert  |  First Impressions 
Rating:
4.0

No complaints

kia kelly  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jacqueline McGee  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

chasity williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LaShun Gibson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TNEICIA JACKO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ricko Tanner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lori Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marquay Wallace  |  First Impressions 
Rating:
5.0

Love this U-Haul only U-Haul I will use from now on and the staff is amazing!!!

Breanna Samaniego  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

elizabeth king  |  First Impressions 
Rating:
5.0

The manager when I got there was super helpful and super cool and I just wanted to say thanks

Calandra Coleman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donald Jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Sanders  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christopher Lyon  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Charles King  |  Overall Experience 
Rating:
5.0

Great.

Pandra Phillips  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cartrena Richmonds  |  Overall Experience 
Rating:
5.0

Friendly staff and very helpful

Arthur Mathews  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

danielle burch  |  First Impressions 
Rating:
4.0

The staff was helpful and friendly at 222 Lake Street, Shreveport, LA

LASHUNDA MITCHELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEMARCUS HOWARD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cartrena Richmonds  |  First Impressions 
Rating:
5.0

Holley helped us get our units and she was amazing- professional, kind, helpful and knowledgeable. We really appreciated working with her

VeLynn Tapia  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jacqueline LeeJay  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yulonda Reliford  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANETTE WALKER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

signora rochell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katy Covey  |  First Impressions 
Rating:
5.0

Everyone very nice and facility well kept.

DANY MARTIN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JAMES FERRARO  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

gloria thomas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bianca Shaw  |  First Impressions 
Rating:
5.0

The lady that helped us, named Holley, was professional, knowledgeable, so very helpful and completely went the extra mile to make sure we had what we needed. She even stayed late to make sure we were able to get into our unit. She honestly deserves a promotion or a raise

VeLynn Tapia  |  First Impressions 
Rating:
4.0

Ms Eva is great!!

Erica Carter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Blake  |  Overall Experience 
Rating:
5.0

Paige Robertson made up for all the stress on my reservations .My account errors , mistakes, over-charges, etc more tolerable . She said Monday she’ll look into it. I was overcharged at least $280, even after one location gave me a small credit

Sandra Talley  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Christina Taylor  |  Overall Experience 
Rating:
5.0

Customer service was very good and I will recommend it to my friends and family.

mamie robinson  |  First Impressions 
Rating:
5.0

Super friendly and they always go above and beyond! 5 stars!!

Courtney Nugent  |  First Impressions 
Rating:
5.0

If Holly is not part of your management team she should be. We have been self-employed business owners for 36 years and the hardest thing about being in business is finding honest, reliable, hard working and dependable employees and she is all of those.

Lee Sheek  |  First Impressions 
Rating:
5.0

The process was easy. I enjoy the extra security methods involved.

DaNecia Gray  |  First Impressions 
Rating:
5.0

CSR was very hel[ful

Lee Sheek  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Timothy McDaniel  |  First Impressions 
Rating:
5.0

Ms.Eva at the Shreveport Louisiana Downtown Riverfront location was SO sweet, nice, caring and helpful. I had to do an emergency move and she did everything she could to help me. Shes a saint! I will miss her dearly, and the facility was the best location possible and I felt like my things were always safe. If I could give 10 stars, I would. I do feel like it was a little pricey though, and I wish there was a grace period for if when I moved my things out I could get my money back for that month. I moved my things out yesterday, so I basically paid like $150 for only two weeks of storage. Other than that, it was over all a fantastic experience.

Kayleigh Harper  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenya Scott  |  Overall Experience 
Rating:
4.0

They are real nice to me they took a time with me and I appreciate that

jerry pineset  |  First Impressions 
Rating:
3.0

I enjoyed having my things in a climate controlled room. I had stored a few boxes at my brothers in his shed in his backpack and it's just got a pull down garage door but my things were in there for only about 2 ½weeks and it looks like 2 ½ years! This states weather makes it almost impossible to have things day in and day out in this humidity and it's moisture mixed together is the perfect conditions for this fungus to flourish! At the same time I wl never, ever, ever use the 247 truck share crap again. Way too much to do on top of what you already have going on that day! Not the service but the functionality of it is NO Bueno.

Elise Corley  |  Overall Experience 
Rating:
5.0

It’s always a pleasure working with this location. The only down fall is the unit has a concrete support beam which is taking away available space. Besides that it’s always a good experience using the downtown location.

Willie Taylor  |  Online Move In 
Rating:
4.0

The Manager Eva was wonderful. She did all she could to help me.

Lana Williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Belinda Lewis  |  Overall Experience 
Rating:
5.0

Very helpful and did a day at assisting me with any and all my questions.

Jennae Mayberry  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Michelle Cummings  |  First Impressions 
Rating:
5.0

Thank you !

Camllia Murff  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latoia sapp  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

david newton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph Lundy  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jackie Baker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANY MARTIN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cathy Lawrence  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Truman Zoll  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Latonya Washington  |  Overall Experience 
Rating:
5.0

I love the lakes st location because the staff is always nice and accomadating

Ashley Allen  |  First Impressions 
Rating:
4.0

It would be helpful for service reps to explain the distance that you have to walk to get to the unit prior to confirming the reservation. We also didn't know how to locate our unit, so it would be helpful to tell customers the row number and the storage unit number.

Yolanda Watson  |  First Impressions 
Rating:
5.0

Very friendly and informative staff.

Erick Turner  |  First Impressions 
Rating:
5.0

The ladies who helped me were fantastic. They extremely courteous and worked with me to select the best storage unit for my needs. They explained everything clearly and concisely and were obviously well-suited to dealing with people who arrive exhausted and brain dead from a long drive / chaotic move. Uhaul has never failed me. I move very very often because of my profession, and the Uhaul offices are always a safe haven when I'm road weary. Thanks for everything!

Christina Abreo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

everett smith  |  Overall Experience 
Rating:
5.0

Employees and Management was very helpful will definitely use this location again if needed.

Crystal Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lakedria Fleming  |  Overall Experience 
Rating:
5.0

I was using this facility and another simultaneously. (They had a 600 square foot unit available). Your facility is MUCH better run and much friendlier. A larger available room size is the only suggestion I can make.

Ollie Golson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn Frank  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david zimmel  |  Overall Experience 
Rating:
2.0

What started off as a happy and elated experience quickly turned into a disaster becauseof U-haul. I hired movers through your site and the movers did not show up. This caused an extreme delay for me to start my journey. What makes it worse is that no one wanted to take responsibility for the horrible customer service. The company you have representing the movers told me you are responsible for all the EXYRA expenses I incurred. When I spoke to someone at U-haul they said the Movers help was responsible. Needless to say I couldn't reach the company that was responsible for not showing up. It makes me wonder if U-HAUL does any research on the company's you recommend?And why do you recommend companies when you don't back the company's??? I believe it's bad for business and im very leary about recommending U-haul for anything. My confidence has been broken.

Venecia Cannon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sharon smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janice Horton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CLARENCE BURRIS  |  First Impressions 
Rating:
4.0

Everyone was friendly and the store and storage was clean.

Cheryl Jones  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brendon Lang  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacqueline LeeJay  |  First Impressions 
Rating:
5.0

Aaron IS THE BEST!!!! Make him President!!

tiffany robinson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katherine McGaha  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teresa Dawson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teresa Kinsey  |  First Impressions 
Rating:
5.0

They are the nicest people I've came across in years.

Thomas Lynch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEPHEN LOGAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONNA JACKSON  |  Overall Experience 
Rating:
5.0

Thank you!

Julie Kerr  |  First Impressions 
Rating:
5.0

GREAT JOB UHAUL TEAM!!!!!

EMMA BRAGGS  |  Overall Experience 
Rating:
1.0

I have call an talk to a staff about them over charging my card an they still have not fix the issue there for i fell like they are just talking people money i call again an someone took my number down an told me someone will return my call plus i have an over draft fee from my bank that i have to pay because of there mistake so i will never use this place again

Parounder Furlow  |  First Impressions 
Rating:
1.0

The truck I received wasn’t clean in the back, things were left inside such as: a stick , paper towels, very dusty and dead roaches. Also I did not get a key to lock my furniture in the back this experience was very unsatisfied. I took pictures and would like some type of discount.

DJ james  |  First Impressions 
Rating:
5.0

The online check in and truck pickup is great. Clean truck easy porthole to navigate.

Vance Johnson  |  First Impressions 
Rating:
5.0

I will be use U-haul again

Melanie Gober  |  Overall Experience 
Rating:
5.0

Fantastic group

Leonard Cummings  |  Overall Experience 
Rating:
5.0

Great staff and an awesome facility

William Walters  |  First Impressions 
Rating:
5.0

It was the best service ever with all the extras accommodations anyone can ask of.Iselected and chose the U- Haul at 222 Lake Street, Shreveport, La. 5* Storage and rental.

Benny Stephens  |  First Impressions 
Rating:
5.0

The staff was awesome. I would highly recommend this facility.

THOMAS DUNN  |  Overall Experience 
Rating:
5.0

Thank you

NICOLE GEORGE  |  Overall Experience 
Rating:
5.0

Very helpful and courteous staff each time I went to the facility.

Ursulynn Hamilton  |  Overall Experience 
Rating:
2.0

To whom it may concern I have picked up my things and some of my items have been stolen when u haul moved my items to another unit and also my items were damaged when the storage unit was flooded. I

Jennifer Wells  |  Overall Experience 
Rating:
4.0

The staff was very helpful and very accommodating

Linda Iverson  |  Overall Experience 
Rating:
5.0

I just love courtney and how she treats here customers

Jennifer Milton  |  Overall Experience 
Rating:
5.0

Very helpful great Customer Service

tiyikie mims  |  First Impressions 
Rating:
5.0

This location is the best! Courtney Christie and Garrett were very helpful, polite and attentive and friendly. Big props to the management at this location.

Chris Finch  |  First Impressions 
Rating:
5.0

Staff was very helpful and customer service agent that made my reservation was awesome

Shandreka Samuels  |  Overall Experience 
Rating:
3.0

The service was average.

larry blake  |  First Impressions 
Rating:
5.0

It was all fine. Wish the ceiling had been solid instead of mesh wires. I worried about rodents and roaches but everything was fine and no problems when I picked up my things. Staff were helpful.

Dorothy Dyer  |  Overall Experience 
Rating:
5.0

Very knowledgeable and helpful manager. Unit was very clean. No reservations about storing my furniture at this location. Kudos to UHaul!

Karen FitzGerald  |  First Impressions 
Rating:
5.0

I would definitely recommend this facility to anyone I would definitely use this facility again

monique washington  |  Overall Experience 
Rating:
5.0

Awesome location

LaJavia Allen  |  First Impressions 
Rating:
5.0

Everything was taking care of very friendly

pauline scott  |  First Impressions 
Rating:
5.0

None

orlando johnson  |  Overall Experience 
Rating:
5.0

Brenan was an incredible help! He stayed half an hour past close to help me move a few heavy items into storage. Excellent customer service and a great, hard working group of people! Highly recommend

Taylor Marshall  |  First Impressions 
Rating:
5.0

super nice guy......eager to help. very thorough. it was a pleasant experience.

crystal leonard  |  First Impressions 
Rating:
5.0

Amazing staff. The lady that was helping me is so nice and prompt. Best customer service I have ever received.

Renata Dojcinovska Smith  |  First Impressions 
Rating:
5.0

Very friendly and helpful!

Patricia Daigle  |  Overall Experience 
Rating:
5.0

The lady that took care of us was great!! Very patient, understanding and very helpful!!

Patricia Daigle  |  First Impressions 
Rating:
5.0

Courtney went above and beyond to provide excellent customer service. She is knowledgeable, showed professionalism and understood my needs, which made the experience seamless!

Teresa Dawson  |  First Impressions 
Rating:
5.0

Keep up the good work

orlando johnson  |  First Impressions 
Rating:
5.0

Thank You

Meshell Bradley  |  First Impressions 
Rating:
5.0

Meet all my needs .

yarnell bryant  |  Overall Experience 
No reviews have been submitted for this location.

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