Customer Reviews for U-Haul Moving & Storage of Downtown Riverfront

730 comentarios

222 Lake St   Shreveport, LA 71101
(Location was formerly the Shreveport Times Newspaper)

(318) 963-8789

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(318) 963-8789

222 Lake St
Shreveport, LA 71101
(Location was formerly the Shreveport Times Newspaper)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Cartrena R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RASTEEN W. 
Clasificación:
5.0

Holley helped us get our units and she was amazing- professional, kind, helpful and knowledgeable. We really appreciated working with her

VeLynn T.  |  Overall Experience 
Clasificación:
4.0

Didn't have the equipment I requested

BILLY J. 
Clasificación:
5.0

Thomas was excellent. He provided excellent customer service. He knew the answer to every question I had and was quick to get us going. We saw him doing jobs from checking in to cleaning trucks. He is definitely an asset to your company. Thank you Thomas!!

COLBY R. 
Clasificación:
5.0

Everyone has been very helpful and friendly.

ROBERT R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jacqueline L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Yulonda R.  |  First Impressions 
Clasificación:
5.0

The gentleman who helped me with the process at the store was amazing! Went above and beyond. Give him a raise!

NIROSHAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

kelly L. 
Clasificación:
5.0

It was a good experience, thank you.

Tony P. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven J. 
Clasificación:
4.0

person at this location advised that I call uhaul since I was unable to return it since I did not use it. the staff's name was Holly and sh evidence I could get a discount. the 1800gouhaul people never returned my call

BRANDY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesse H. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM W. 
Clasificación:
4.0

Your website stated that the truck rental for a one-way would be a certain price and the auto transport would be 79.00. I go to the location on barksdale blvd and I am told that the truck is not there and I have to go to another location for the truck and a different location for the auto transport. I pick up the truck and have no problems, I then go to the other location and I'm told that the price for the auto transport after tax and all is almost 500.00. That was more then the price I was quoted. I ended up not taking the auto transport and having to leave my car only to get it the following weekend and making a double trip. Reservations are a, we hope to have one for you but let's screw with your valuable time. Service with the reservations is horrible, 20 min wait times and unprofessional customer service reps. Just a horrible experience. The people at the pick up location for the truck was wonderful, courteous and professional.

MARGUERITE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANETTE W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

signora r.  |  Overall Experience 
Clasificación:
1.0

I stayed there 30 minutes waiting for help, I didn't know what to do, no one would answer the phone from haul, no instructions were given. This was horrible, I had to drive to downtown Shreveport, where I did not want to go. Why was my reservation changed to a location I did not want? Unacceptable

Peter B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katy C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DEVAN M. 
Clasificación:
5.0

Everyone very nice and facility well kept.

DANY M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

James F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CRAIG J. 
Clasificación:
5.0

Nothing! Everyone was great!

MACHEL O. 
Clasificación:
5.0

Problem with one van, agent qjuickly re-assigned another van and customer was on their way.

Edgar R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcus S. 
Clasificación:
5.0

Nothing this place was excellent

DANNY S. 
Clasificación:
4.0

El cliente no dejó un comentario.

gloria t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bianca S.  |  First Impressions 
Clasificación:
5.0

The staff that assisted me with my rental were nothing less than amazing!! If you have a staff like this location at all of the other locations U-Haul will always have my support!!!

JASMA L. 
Clasificación:
5.0

The lady that helped us, named Holley, was professional, knowledgeable, so very helpful and completely went the extra mile to make sure we had what we needed. She even stayed late to make sure we were able to get into our unit. She honestly deserves a promotion or a raise

VeLynn T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISTIN C. 
Clasificación:
4.0

Ms Eva is great!!

Erica C.  |  Overall Experience 
Clasificación:
5.0

Brenda was very kind and does an excellent job.

Dangan S. 
Clasificación:
5.0

The employee help me with my problem. On picking up in walker got trailer home and loaded and found out straps were in bad shape. Bought my own stars and made it safe. Drop off place helped me out.

robert L. 
Clasificación:
5.0

This was the second pickup location, some 70 miles from the first. Execution here was done very well and I would like to commend the staff here.

Shawn B. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B.  |  Overall Experience 
Clasificación:
5.0

Paige Robertson made up for all the stress on my reservations .My account errors , mistakes, over-charges, etc more tolerable . She said Monday she'll look into it. I was overcharged at least $280, even after one location gave me a small credit

Sandra T.  |  Overall Experience 
Clasificación:
4.0

My only complaint is that i was given a local truck to make a 12 hours journey from Louisiana to Florida. The truck had no cruise control or any amenities at all. Other than this experience was good, loved the staff at this location

Jason F. 
Clasificación:
5.0

Honestly, nothing! The personnel were exceptionally helpful resourceful & efficient!

GREGORY R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christina T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Vernon R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Connor B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CECELIA C. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL R. 
Clasificación:
1.0

Will not use uhual again. Everything I was told was a lie

JOSHUA F. 
Clasificación:
1.0

Was told I would receive a military discount that was not true. WAs told I had 3 days that wasn't true. Had to pick all three rentals from 3 separate locations.

JOSHUA F. 
Clasificación:
1.0

I did not rent a Uhaul and I have contacted the company several times bc this keeps happening. Someone rents it w my info!! Fraud!!

Clinton P. 
Clasificación:
5.0

Always friendly, helpful and FAST!

MARK S. 
Clasificación:
5.0

I never rented a truck from that location before, but the customer service was awesome she was friendly,pleasant,courteous,she explained things well she helped end a tiresome day with a smile, those kind of people you really need to keep. Her customer service was AWESOME! I wouldn't mine if I had to rent again from that location .

Anita U. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA S. 
Clasificación:
4.0

El cliente no dejó un comentario.

corvetta E. 
Clasificación:
5.0

Just a little bit of a time getting into location.

Amy G. 
Clasificación:
5.0

El cliente no dejó un comentario.

William M. 
Clasificación:
5.0

Extraordinario servicio al cliente

Nicole T. 
Clasificación:
3.0

El cliente no dejó un comentario.

LATANEIL F. 
Clasificación:
5.0

Customer service was very good and I will recommend it to my friends and family.

mamie r.  |  First Impressions 
Clasificación:
5.0

Everything went great

HOLLY G. 
Clasificación:
3.0

Vehicle move trailer did not fit my vehicle. Had to pick up trailer at alternate location, then was unable to use it because it was too small.

James L. 
Clasificación:
5.0

Super friendly and they always go above and beyond! 5 stars!!

Courtney N.  |  First Impressions 
Clasificación:
5.0

If Holly is not part of your management team she should be. We have been self-employed business owners for 36 years and the hardest thing about being in business is finding honest, reliable, hard working and dependable employees and she is all of those.

Lee S.  |  First Impressions 
Clasificación:
1.0

Be careful, they can change your reservation from one way to round trip at the time when you pick up the truck giving the reason : that's the only thing we have now if you want ur truck. u have to spend extra time paying extra miles to return the truck during next day. We drove another 9 hours and paid extra 300 miles for their one side changing the contract at the last moment. No explain no refund!

Kent W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa S. 
Clasificación:
5.0

The process was easy. I enjoy the extra security methods involved.

DaNecia G.  |  First Impressions 
Clasificación:
4.0

Everything was quick and easy. Very professional staff.

Recha B. 
Clasificación:
3.0

The truck was NOT full with gas when I picked it up. I drove 7 miles and was charged for 2 gallons of gas. This was a 10 foot truck, if it's only getting 3.5 miles to the gallon. You may want to put the truck in the shop. I would like to see a credit for the 2 gallons of gas that I did not use. Again i drove only 7 miles.

SETH M. 
Clasificación:
5.0

CSR was very hel[ful

Lee S.  |  Online Move In 
Clasificación:
5.0

Ladies inside business doing rentals are very friendly and have great customer service

Krystal T. 
Clasificación:
5.0

Nothing! Ms. Eva is great!

TREVIAUN G. 
Clasificación:
5.0

Very helpful and extremely courteous will do business again

joe S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy M.  |  First Impressions 
Clasificación:
5.0

Ms.Eva at the Shreveport Louisiana Downtown Riverfront location was SO sweet, nice, caring and helpful. I had to do an emergency move and she did everything she could to help me. Shes a saint! I will miss her dearly, and the facility was the best location possible and I felt like my things were always safe. If I could give 10 stars, I would. I do feel like it was a little pricey though, and I wish there was a grace period for if when I moved my things out I could get my money back for that month. I moved my things out yesterday, so I basically paid like $150 for only two weeks of storage. Other than that, it was over all a fantastic experience.

Kayleigh H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

yolanda W. 
Clasificación:
5.0

The Manager and Holly were. OUTSTANDING.

Jason J. 
Clasificación:
5.0

Customer service was great. The staff at this location went above and beyond to assist and made an extremely stressful situation much less stressful. Im thankful beyond words to her. Will only use this location from now on.

Ashley H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenya S.  |  Overall Experience 
Clasificación:
4.0

They are real nice to me they took a time with me and I appreciate that

jerry p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
3.0

I enjoyed having my things in a climate controlled room. I had stored a few boxes at my brothers in his shed in his backpack and it's just got a pull down garage door but my things were in there for only about 2 ½weeks and it looks like 2 ½ years! This states weather makes it almost impossible to have things day in and day out in this humidity and it's moisture mixed together is the perfect conditions for this fungus to flourish! At the same time I wl never, ever, ever use the 247 truck share crap again. Way too much to do on top of what you already have going on that day! Not the service but the functionality of it is NO Bueno.

Elise C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna G. 
Clasificación:
5.0

Ms. Eva and Ms. Holly went over and beyond to make sure I was well taken care of. Excellent customer service from the parking lot, all the way to my lock on my storage unit. I will most definitely recommend this location on Lake Street to anyone I know that needs U-Haul services. Hands down those two ladies are the BEST!!!

CHAYLONE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joey V. 
Clasificación:
5.0

It's always a pleasure working with this location. The only down fall is the unit has a concrete support beam which is taking away available space. Besides that it's always a good experience using the downtown location.

Willie T.  |  Online Move In 
Clasificación:
5.0

Prompt and knowledgeable employees. Hard to improve, what is working so well should not be changed.

George D. 
Clasificación:
4.0

The Manager Eva was wonderful. She did all she could to help me.

Lana W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Belinda L.  |  Overall Experience 
Clasificación:
5.0

Very helpful and did a day at assisting me with any and all my questions.

Jennae M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL C. 
Clasificación:
5.0

Thank you !

Camllia M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MADELINE O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anita S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
4.0

I have rented quite a few vehicles over the years and this was perhaps the smoothest, most professional, hassle-free experience I've had. Your rep deserves much of the credit for this.

Joel G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Latoia s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

david n.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph L.  |  Online Move In 
Clasificación:
5.0

No improvements needed.

RAVEN J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jackie B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Frederick M. 
Clasificación:
5.0

Everything was perfect, nice and clean new equipment.

William G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANY M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CLARENCE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cathy L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos H. 
Clasificación:
5.0

Efficient out and check-in. They know their business.

Edgar R. 
Clasificación:
5.0

Only negative was truck smelled like cigarette smoke and weed.

Kenneth N. 
Clasificación:
5.0

Very prompt and well stocked!

Amy K. 
Clasificación:
5.0

well all i see is keep doing what you are allready doing.thats offering great coustomer service.

GEORGE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Truman Z.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

DEJA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Antron P. 
Clasificación:
4.0

Update computers or software

JEFFREY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Latonya W.  |  Overall Experience 
Clasificación:
5.0

I love the lakes st location because the staff is always nice and accomadating

Ashley A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa S. 
Clasificación:
5.0

The weather was bad, so they really could not clean the vehicle, but they annotated it so we didnt have a problem turning it in.

Clinton F. 
Clasificación:
5.0

I sent my husband to pick up the Uhaul after I had made the reservations online. When he got to the location (after it being switched 4 times). The lady didn't go by my reservation and just added what she wanted. My reservation was for 6 something and my husband ended up paying 750 something dollars. When I questioned it on the phone she said it was a “$100 deposit that would be refunded once the uhaul was returned”. There was no such deposit listed on the paperwork my husband returned with and I have received no such deposit since returning the Uhaul. If I didn't have to move in such urgency I would have canceled my truck just based on this lady.

BILLY M. 
Clasificación:
5.0

The service was excellent I love it

JERRY L. 
Clasificación:
5.0

I was charged $10 for a dolly to move my refrigerator that was not given to me...but when I used the dolly that was on the truck, they charged me an additional $7 on top of that????

LOUIS H. 
Clasificación:
4.0

It would be helpful for service reps to explain the distance that you have to walk to get to the unit prior to confirming the reservation. We also didn't know how to locate our unit, so it would be helpful to tell customers the row number and the storage unit number.

Yolanda W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ALICIA E. 
Clasificación:
5.0

Thank you eve

Belinda L. 
Clasificación:
5.0

The customer service was fantastic. The vehicle while clean but could use a little TLC in the maintenance department. Again, I can't think the customer service enough for being so kind and helpful on the day. Finally, I did not have a physical copy of my license but have a digital one that is state approved. I know that y'all cannot take those at this time, but I would consider reevaluating that policy.

CHRISTINA S. 
Clasificación:
4.0

Excellent service by staff, was a little annoying having to walk across a busy road to get the truck, would of been nicer if it was ready to pickup at the office but everything else was great!

JASON G. 
Clasificación:
5.0

The customer service was the best I have had at a Uhaul.

SARAH T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Acayla J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shemeaka K. 
Clasificación:
5.0

Very friendly and informative staff.

Erick T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID O. 
Clasificación:
5.0

The ladies who helped me were fantastic. They extremely courteous and worked with me to select the best storage unit for my needs. They explained everything clearly and concisely and were obviously well-suited to dealing with people who arrive exhausted and brain dead from a long drive / chaotic move. Uhaul has never failed me. I move very very often because of my profession, and the Uhaul offices are always a safe haven when I'm road weary. Thanks for everything!

Christina A.  |  First Impressions 
Clasificación:
5.0

No improvements needed. The staff are amazing, helpful and very patient. ¡Gracias!

ROBIN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

everett s.  |  Overall Experience 
Clasificación:
5.0

Extremely helpful and professional one of the best experiences I have ever had, the staff was excellent. Please thank them for the great service.

DEMARA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jalisa P. 
Clasificación:
5.0

Employees and Management was very helpful will definitely use this location again if needed.

Crystal J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lakedria F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARTHA G. 
Clasificación:
5.0

Aaron is awesome! He was very thorough and concise with instructions on how to receive and return the uhaul truck. He's a great asset to the company!!

CARMEN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Porsche B. 
Clasificación:
5.0

Courtney is awesome!

CASEY A. 
Clasificación:
5.0

Nothing, Ms.Miles was very helpful and patient with me.

OMEGA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACKI H. 
Clasificación:
2.0

What started off as a happy and elated experience quickly turned into a disaster becauseof U-haul. I hired movers through your site and the movers did not show up. This caused an extreme delay for me to start my journey. What makes it worse is that no one wanted to take responsibility for the horrible customer service. The company you have representing the movers told me you are responsible for all the EXYRA expenses I incurred. When I spoke to someone at U-haul they said the Movers help was responsible. Needless to say I couldn't reach the company that was responsible for not showing up. It makes me wonder if U-HAUL does any research on the company's you recommend?And why do you recommend companies when you don't back the company's??? I believe it's bad for business and im very leary about recommending U-haul for anything. My confidence has been broken.

Venecia C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

sharon s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqueline L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa D.  |  First Impressions 
Clasificación:
5.0

The online check in and truck pickup is great. Clean truck easy porthole to navigate.

Vance J.  |  First Impressions 
Clasificación:
5.0

Great staff and an awesome facility

William W.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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