Driving up on the hills the truck has no powerZbigniew P.
Customer Reviews for U-Haul Moving & Storage of Downtown Paterson
Paterson, NJ 07505
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 7 a. m. - 6 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Belkys C.
Hire people who actually know what they are doing!!!Sharon L.
The same good customer serviceDAVID S.
Everything was excellent well doneHERIBERTO C.
Was charged a $20 overnight fee because I wasn't explained properly that I had to submit the return online. I will be calling corporate and disputing the payment charge.Michael G.
Give customer a month of free storage.sherry F.
El cliente no dejó un comentario.frank d. | Overall Experience
El cliente no dejó un comentario.Jahaad S. | First Impressions
Customer service personnel were EXCELLENT. Easy check-in and rapid check-out. Thanks for making my day a great one.Michael G.
I couldn't upload the photo for the gas gauge.chris C.
El cliente no dejó un comentario.NATHALEE F. | First Impressions
El cliente no dejó un comentario.Enrique Z. | Overall Experience
I'm very satisfied with the service and equipment. GraciasBolivar A.
I can't trust your services is always a surprise charge then you make me waste time to correct looks like you find ways to sneak in charges no matter what I was charged gas, late fee even though I made the payment and you had my card on file to charge the return I was then charged a late payment fee granted I went in to return the keys and I was told I would receive a receipt via email so why charge me a late payment fee close the account soon as the uhaul is returnAna F.
El cliente no dejó un comentario.jose p. | First Impressions
El cliente no dejó un comentario.julio G.
next time you rent a trailer make sure all the lights work!Louis M.
You guys charge me too much for 2 daysAxel S.
Excellent service. Good jobROBERTENRIQUE M.
Rude staff over priced ripped me off and I still didn't use the equipmentBridgette W.
El cliente no dejó un comentario.jane G.
El cliente no dejó un comentario.Pedro D.
Con un personal como la que me atendiÃ³ da gusto hacer negociosFelix R.
El cliente no dejó un comentario.Krystle C. | Overall Experience
The cleanest, most well stocked and friendly serviced uhaul I've ever seen or been.Tom M.
El cliente no dejó un comentario.Shronda F.
El cliente no dejó un comentario.MARITE M.
Great manager excelent people thkCARLOS N.
El cliente no dejó un comentario.Nanette A. | Overall Experience
El cliente no dejó un comentario.alex C.
El cliente no dejó un comentario.Hyam E.
Customer service rep seemed new and gave me conflicting and not accurate info. Billing was also not accurate.Edwin D. | First Impressions
Make sure windows are wiped clean for the driver. Otherwise no improvement needed from my experienceJammie F.
El cliente no dejó un comentario.Salvador D. | Overall Experience
Drop off key box not visible.and I was not sure that box used for drop off key box. Because there was no Sign for drop off key boxDHAEEF C.
I was given an unsafe truck to rent.DENISHA B. | Overall Experience
Great customer service!Lizaret E. | First Impressions
Buen servicioCARLOS A. | Overall Experience
El cliente no dejó un comentario.Jose L.
Towing trailers should be parked in the spots that are away from line of rental trucks so it's easier to back up to themJacek N.
Bountiful people good service and professional. Thank you 100% the bestCARLOS D.
Staff courteous and professional. Greeted immediately, very attentive. Truck was clean and agreement details were explained. Will come back to this location. Manager was great and engaged with clients and her team.joanne S.
El cliente no dejó un comentario.Lisa W. | First Impressions
El cliente no dejó un comentario.KOUROSH B.
El cliente no dejó un comentario.Mohammed A.
El cliente no dejó un comentario.TIMOTHY D.
Speed up the check-in and check out timeMark S.
El cliente no dejó un comentario.SETH B.
Really nice and clean place. The staff was great! And very helpful. Hope I see this at other uhaulsRachel C. | First Impressions
El cliente no dejó un comentario.Robert V.
Audrey was exceptional!!TOM P. | Overall Experience
Upon arrival I was not acknowledged by any of the 3 ppl that were on duty. No one uttered a word not even good morning. Then they failed to check the equipment was on the truck. Lastly, I feel it's not appropriate to conduct personal conversations on the sales floor while customers are present especially when you don't acknowledge their presence. It's unprofessional to speak Spanish or any other language while customers are present. Especially when you are not conversing with a customer. Despite the variety of equipment at this location I won't use them again.Tarashun H.
El cliente no dejó un comentario.Nicole W.
El cliente no dejó un comentario.Stanley R.
I went to this location and everything is digital. Only one person spoke the best English while another lady cleaned and another gentleman was on the computer (I think he was mute). I made an attempt to buy a mattress cover and my card had to be typed in because the card machine was broke. This location seems to be the newest one in my area but the best thing was that I could leave my car at the location before returning. Won't be back to this location. I literally felt like I was working for U-Haul but paying at the same time.Jamal S.
Very goodAmerico D.
Excelente servicio tanto de la gerente como de todos sus empleados 100% recomendadostomacina d. | Overall Experience
El cliente no dejó un comentario.JESUSRODOLFO L.
El cliente no dejó un comentario.Victor L.
El cliente no dejó un comentario.David S.
El cliente no dejó un comentario.jertarra N.
El cliente no dejó un comentario.Semiha G.
Excelente servicio recomendableCLIFOR HONORIO T.
Friendly workers , fastest service Thank youMohammad A.
El cliente no dejó un comentario.RASHADA K. | First Impressions
El cliente no dejó un comentario.arlene D.
El cliente no dejó un comentario.regina E.
Streamline your registration process.Herbert G.
El cliente no dejó un comentario.Jaritza A.
Es buen establecimiento para poder Guardarwilfredo m. | First Impressions
El cliente no dejó un comentario.Roberto I.
I get we live in a country with 100+ languages but im sorry i dont know how to speak spanish i really with i did but i dont and the girls in this place will only speak in Spanish and when i said with a kind smile that im sorry i dont speak it they cought an attitude and starting talking amongst themselves in spanish and laughing while looking at me they were rude even when i said ok thank u have a good day or when i got there and said good morning they just ignore u.. Unprofessional!Bashar L.
El cliente no dejó un comentario.Hakan D.
Only a drop off location for meDennis O.
I turned the rental in to the Auburn New York store one day early and with extra gasoline in there hoping to get a refund and they did nothing not very happyRobert G.
El cliente no dejó un comentario.RANDOLPH M. | Overall Experience
El cliente no dejó un comentario.gulam B.
I reserved a space that included first month free. When I arrived, it was not only not ready, but needed to pay first month. In addition, the attendants took 90 minutes to register a new account eventually calling the manager to arrive for assistance.Aracelis A. | Online Move In
El cliente no dejó un comentario.JAYESH S.
El cliente no dejó un comentario.Miguel C.
El cliente no dejó un comentario.jermaine r. | Overall Experience
El cliente no dejó un comentario.LaToya A.
El cliente no dejó un comentario.Michel T.
El cliente no dejó un comentario.Roberto I.
El cliente no dejó un comentario.Yasir T.
El cliente no dejó un comentario.jerome Z.
I totally recommend this place It is very clean and safeCarla C. | First Impressions
The spot in Paterson is a little scary at nightKIMBERLY J.
God Bless You!Nanette A. | First Impressions
Manager does not answer phone, can not get in after hoursAdam C. | Online Move In
El cliente no dejó un comentario.Edwin R. | Overall Experience
perfect. thanks.LEE J.
El cliente no dejó un comentario.Hyam E.
Me encanto el trato que Me brindo la manager todo muy bienGloria a. | Overall Experience
El cliente no dejó un comentario.Jorge R. | Overall Experience
El cliente no dejó un comentario.Stanley R.
I don't think you need to do anything here in Paterson NJ. Best experience ever with a truck rental and the store and the lot were exceptional. Best of all was the MANAGER as she was so personable and on top of her game Can't say enough good things about her....She was great!!!!! Thanks again from Paulmetro P.
I submitted my gas at a 4th tank . Exactly how it was when it was issued to me. Yet I was charged for has. The rental return clerk told me she was too busy to check me in. I had to call 2 hours later asking for my receipt emailed. When she emailed it I discovered she charged me for gasFelicia C.
During my visit to Uhaul, there was only one employee in the store. The associate was handling multiple things at once. Needs more staff/associates to speed up the process.Orvil M.
Perfect serviceAHMADM F.
The customer service representative was courteous and helpful,Cynthia L.
Excellent lady at the desk . Nice , professional and pretty! Excellent in all area's. I will use this office again , just because if the pretty lady and her nice demeanor!Charles L.
El cliente no dejó un comentario.jesus L.
Great workMIGUEL E.
El cliente no dejó un comentario.HAMLET S.
El cliente no dejó un comentario.Ana V.
Can u let them know that i left the keys inside the truck by accidentCesar S.
Inside of windshield was dirty, left back tail light outMichael Q.
El cliente no dejó un comentario.francisco G.
El cliente no dejó un comentario.nelson H.
El cliente no dejó un comentario.SHANEAFA J.
I would like to file a costumer complaint. Can some please reach out to me. Gracias.ireoluwa A.
El cliente no dejó un comentario.Kenneth N.
El cliente no dejó un comentario.Steve M.
El cliente no dejó un comentario.mehmet K.
Nothing so farnobom M.
El cliente no dejó un comentario.Lois D.
El cliente no dejó un comentario.SETH B.
Pleasant services. Professional and promptERNEST O.
The air conditioner was not wking and it's 90 degrees out very hot in truck. You can make sure it wks for summer monthsJULIE G.
El cliente no dejó un comentario.Michael O.
I love this location,staff is kind ,friendly and does a good job at communication with the clientsâ€¦Ora B.
El cliente no dejó un comentario.Amber S.
I needed an enclosed trailer and this U-Haul Moving Center had them when others in the area did not. The "Center's" General Manager (Ms. Nayade P.) was\is the TOPS - knowledgeable, efficient, helpful, personable, even though I have tow before, she fully reviewed with me the appropriate operating and safety items of the trailer while also check my vehicle to assure a favorable towing experience. The location is reasonably access from the surrounding communities and the interstate (I-80). [I am not associated with U-Haul in any way, Paul M.]Paul M.
El cliente no dejó un comentario.Ivette S. | First Impressions
El cliente no dejó un comentario.Ernesto D. | First Impressions
El cliente no dejó un comentario.denise l. | Overall Experience
Loved the customer service. The manager was always available and very helpful. The staff was always polite and funny. Can't wait to use Uhaul again. Thanks for the experience.yanell j. | Overall Experience
El cliente no dejó un comentario.Hafeezah F. | Overall Experience
The staff guy that was working at the time of my arrival was extremely helpful and insightful. I had a great experienceJessica q. | First Impressions
El cliente no dejó un comentario.CRISTHIAN S. | Overall Experience
El cliente no dejó un comentario.tiara t. | Overall Experience
If every employee was as helpful and Kind as Annabel, businesses would be a lot more successful. From my first encounter with her to the day I closed my storage, she provided such amazing customer service. All the best to you Annabel.Handyna T. | Overall Experience
The Paterson location specifically is excellent and helpful. I'm not from this area and this was my first encounter with this area. The manager was helpful and attentive to me and other customers as well. She is a great representation of what a manager should be like. As for Uhaul unfortunately I can't say the same for other locations in NYC.Keohgi C. | Overall Experience
El cliente no dejó un comentario.nico f. | Overall Experience
El cliente no dejó un comentario.angie r. | Overall Experience
Nayade Paulino is a gem. She is so helpful and nice. She made a moving experience (which is always stressful) so wonderful. Give this woman a raise! TomTOM P. | First Impressions
Te roban tu dinero sin consumirloYOLAINE F. | Overall Experience
Nya was an absolute angel. She was very pleasant, professional, and helpful I would recommend this place to anyone who needs storage or needs to rent uhauljulie g. | First Impressions
The staff was extremely helpful and polite Excellent customer service Good job thank youHECTOR G. | Overall Experience
Staff was very professional.Winston L. | Overall Experience
I am very grateful to have been able to do business with U-Haul. I truly believe that they helped me to resolve many situations that were affecting my personal life. Therefore, Thank you, Olga CrespoOLGA C. | Overall Experience
El cliente no dejó un comentario.lucy b. | First Impressions
El cliente no dejó un comentario.PAULA S. | Overall Experience
El cliente no dejó un comentario.MICHEL S. | First Impressions
Staff not very friendly and/or helpful.maira m. | Overall Experience
El cliente no dejó un comentario.monica j. | Overall Experience
El cliente no dejó un comentario.Kevin H. | First Impressions
El cliente no dejó un comentario.Carlos C. | First Impressions
El cliente no dejó un comentario.JAMAAL M. | First Impressions
El cliente no dejó un comentario.Edwin R. | First Impressions
El cliente no dejó un comentario.CRAIG C. | First Impressions
El cliente no dejó un comentario.Yolanda M. | First Impressions
The staff was great and the location was ok but my biggest complaint is no ac in the building it was very uncomfortable going there to move things you would leave drenched in sweatJOSE G. | Overall Experience
Disrespectful employees, still waiting for my keycard, no type of ventilation or air . Ridiculous hot, very unsafe.Miluska P. | Online Move In
No issues. Thank you.Alexander B. | Overall Experience
El cliente no dejó un comentario.myreeka m. | Overall Experience
El cliente no dejó un comentario.Ben O. | Overall Experience
Muy buena atención, excelente.Victor G. | First Impressions
El cliente no dejó un comentario.JANET G. | First Impressions
Too hot 2nd floormaira m. | First Impressions
El cliente no dejó un comentario.Luz C. | First Impressions
The elevator was awful! So slow. Took way too long to move in. Also, the heat was on in the facility and it was 90 degrees outside, being August. I reserved my unit online. It asked me which size I wanted. I picked the one for a 2 bedroom apartment. My things barely fit that I almost had to move twice! The employees were very nice and efficent though....Nicole S. | First Impressions
Trash cans. Recycling. Donations. Working bathroom.Edwin F. | Overall Experience
Place wasn’t air cooled was very hot moving things in and out which kept me from giving it 5 stars.JOSE G. | First Impressions
El cliente no dejó un comentario.Jorge B. | First Impressions
Clean, no bugs or pests, pricing was great.SHAMIKA T. | Overall Experience
El cliente no dejó un comentario.TIMOTHY R. | First Impressions
El cliente no dejó un comentario.TIFFANY L. | First Impressions
El cliente no dejó un comentario.OLGA C. | First Impressions
El cliente no dejó un comentario.kiara c. | First Impressions
El cliente no dejó un comentario.Vanessa F. | First Impressions
El cliente no dejó un comentario.celeste d. | First Impressions
El cliente no dejó un comentario.Jaqueline E. | Overall Experience
Very wonderful helpful staffDAVID S. | First Impressions
Uhaul is great!! Wouldn’t use any other place!!Elisa C. | First Impressions
The storeage unit itself was excellent. The rental of the truck wasn't so much. To drive an hour to do a pickup was wrong on so many l levels . When there are so many u-haul businesses between Paterson and Hamburg,Nj for 26'and than drive to north Bergen to pickup the 6x12 . This could ha been better . We were moving and I reserved them a month in advance.Emma S. | Overall Experience
El cliente no dejó un comentario.Albert G. | First Impressions
El cliente no dejó un comentario.Edwin R. | Overall Experience
I was treated very badly and I was robbed off by some of the Office staff on the payment charges they placed on me. I was charged for their mistakes and I want all my money to be refunded back to my account. I wish I could sit on one on one with the rightful owner of that particular branch ( 426-440 Grand Street ) and narrate my ill filthy treatment I went through. My experience there was devastating.esther s. | Overall Experience
El cliente no dejó un comentario.Kathryn R. | Overall Experience
I Opened The Storage On The 28TH Of The Month. The Manager OR Whomever Changed The Date From The 28TH To The 5Th Of The Month WITHOUT NOTICE. Then She CHARGED Me Late Fees Every Month. She Also Changed The Amount Of TIME I Had The Storage. According To THEM, I Had The Storage In (2020). I Spoke To Them Several Times About The Matter But No One Cares To Address The Situation. I Can Only Imagine How Many CUSTOMERS/ CLIENTS They HAVE RIPPED OFF Doing Their Dirty TRICK. I See Them As THIVES And SCAMMERS. And I AM Positively Sure That Other CLIENTS, FAMILIES, And FRIENDS WHO WAS RIPPED OFF Feel THe Same Way TOO As I Do.Yvette T. | Overall Experience
El cliente no dejó un comentario.TONYA B. | Overall Experience
La gerente y todos los trabajadores siempre fueron amables y muy respetuosos. GraciasNATTASHAV B. | First Impressions
Besides the Price being so high... And the staff that was there from 12/2019. To about 3/2021. Witch was more like thug Clowns ..... everything else was great!!! The Staff now are alot more Professional Caring and always there to help with any questions... NEXT THING IS... when you Move out what ever days or Weeks or week Balance you Have they Steal from you And no Refund on the days you Dont use...that's not cool at all But the WORST if my whole Experience there was theres NOT 1 TIME that I've ever Called and Anyone Actually Ever Picked up a Phone it will ring For Ever .. .. I would always have to go in myself to the office otherwise NO ONE EVER PICKED UP A CALL OUT OF THE MAY E 30 40 TIMES IVE CALLED IN OVER A YEAR .....Miguel E. | Overall Experience
El cliente no dejó un comentario.LYNNELL M. | Overall Experience
Nyia was a great helpAILEENE Z. | Overall Experience
Although Evan was wonderful and helpful he was working by himself so the wait was extensiveDalmarie N. | First Impressions
A little on the pricey side .... but YOU GET WHAT YOU PAY FOR !!!! ( EXELENT SERVICE, CLEANLINESS, GREAT SECURITY,AND A GREAT STAFF ) highly recommend this location to anyone looking for a unit in a secured, and clean facility.Glenn R. | Overall Experience
Great Customer service.Liz v. | Overall Experience
The first night I came in to load my stuff in from the truck but the office was close and no one answered the phone number listed. I was frustrated and could not get the truck out of the driveway so I left it. The next morning I got there and the GM aided me along the move in process and explained everything. She came to check on me twice to ensure that everything was going well. She was kind and very helpful.Luigia R. | First Impressions
El cliente no dejó un comentario.SHAMIKA T. | First Impressions
El cliente no dejó un comentario.Sean S. | Overall Experience
Staff very helpful and cuteousJennifer C. | First Impressions
Costumer service was very helpful, kind, and polite. Graciasangie r. | First Impressions
SatisfiedEduardo N. | First Impressions
Excelente servicio en todas las atenciones al cliente , muy mables y siempre estan dispuestos a un buen servicio.Jose L. | First Impressions
El cliente no dejó un comentario.Larry M. | Overall Experience
El cliente no dejó un comentario.Joseph L. | Overall Experience
👍🏽JONATHAN C. | First Impressions
The employee was very nice and courteous.Micheal P. | First Impressions
El cliente no dejó un comentario.Patria M. | Overall Experience
You guys better be SO lucky you have Nayade as a manager. She's honestly the best, you guys would've be able to run a professional establishment without her because the employee's?? HA. forget about them! She's the best, that's the ONLY thing i'll miss about uhaul.. speaking & dealing with her! Everything else i can live without.kimberly m. | Overall Experience
El cliente no dejó un comentario.david s. | First Impressions
El cliente no dejó un comentario.Nakeita H. | Overall Experience
El cliente no dejó un comentario.Jorge B. | Overall Experience
I found it hard to get answers to questions and attitude not friendly. Late fees charged within two days past due date and told either pay or move out. Not good customer service at allBrenda M. | Overall Experience
El cliente no dejó un comentario.Aida R. | First Impressions
Great service and experienceShà Quan H. | First Impressions
Very goodLarry M. | First Impressions
No elevator had to carry everything up two flights of stairs, exhausting. Lighting is terrible. Too long to turn on while walking to unit. Tripped and fell on a cart left in the dark in hallway.Dianna R. | Overall Experience
was not happy when i moved in elevator was not working and storage room was on second floor the moving in and moving out process was terrible being that i had to move stuff up and down second floorangelica g. | Overall Experience
Dude was cool, helpful and efficient.Alahjuan G. | First Impressions
Great customer service, she was great,I for got her name but I was there around 730 800 AM ON FRIDAY.jason a. | First Impressions
Very horrible experience, I will never go there again. They were very unprofessional and rude. I had one terrible interaction with an associate named Stephanie.Patricia M. | Overall Experience
Great experience from the beginning to the end!!!Hector R. | Overall Experience
The young lady that helped me was wonderful and very helpfulMargaret M. | First Impressions
Great ServiceShà Quan H. | First Impressions
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