Disrespectful employees, still waiting for my keycard, no type of ventilation or air . Ridiculous hot, very unsafe.Miluska P. | Online Move In
Customer Reviews for U-Haul Moving & Storage of Downtown Paterson
Paterson, NJ 07505
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 7 a. m. - 6 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.TIMOTHY R.
El cliente no dejó un comentario.WOJCIECH K.
I was giving a pick-up truck with a dented bumper that made it impossible to open the tailgate. After returning truck back to U-haul, the girl acted as if she didn't know that she was to report this before renting the truck to me.ELVIS D.
No issues. Thank you.Alexander B. | Overall Experience
El cliente no dejó un comentario.myreeka m. | Overall Experience
El cliente no dejó un comentario.JUANDE JESUS R.
El cliente no dejó un comentario.Ben O. | Overall Experience
Muy buena atención, excelente.Victor G. | First Impressions
El cliente no dejó un comentario.Fernando S.
The guy was ready to go at 5:58 but he was totally ready to helpJoseph B.
They leave the dolly in the truck without you asking for it; you drive the truck and you notice the dolly is there and then they charge you as if you used the dolly. I am a building contractor and I have multiple dollies, so I why would I ask for a rusty dolly in the fist place? This was quite a disappointment.RAPHY U.
El cliente no dejó un comentario.JAZMIN M.
This will definitely be my new spot. Very nice workers and everything was very cleanJESICA M.
El cliente no dejó un comentario.JANET G. | First Impressions
Too hot 2nd floormaira m. | First Impressions
El cliente no dejó un comentario.Luz C. | First Impressions
El cliente no dejó un comentario.ASHLEY R.
The elevator was awful! So slow. Took way too long to move in. Also, the heat was on in the facility and it was 90 degrees outside, being August. I reserved my unit online. It asked me which size I wanted. I picked the one for a 2 bedroom apartment. My things barely fit that I almost had to move twice! The employees were very nice and efficent though....Nicole S. | First Impressions
Everything went great with the rental truck and return. No issues.FRANCESCO D.
The staff were very friendly and responded quicklySUNGJIN K.
El cliente no dejó un comentario.MICHELLE H.
El cliente no dejó un comentario.FEI W.
Original location for pick up was in Haledon for 430 PM, but the uhaul attendant wasn't there and I was slightly early. Even after I had paid for it in the morning. The people at that site said that the uhaul attendant had left long before four. I called and was sent to paterson and promised an appointment guarantee refund of fifty dollars but I have yet to see it on my bill. Thanks.Michael M.
Everyone is friendly and helpful thanks.VICTOR R.
Poor record keeping and a barrage of overcharges found on the receipts. Too many discrepancies. Hope Justin will get me my money I am owed back.Jose A.
UHaul is a THUG! I should have gone to Home Depot. It would have cost me $20-25 plus gas of $6-7 for a total of $26-$32. With uhaul it cost me $20+$20 in miles plus my employee accidentally filled the gas tank with $32 of gas for a total of $72! YOU GUYS ARE THUGS!Ranjana J.
El cliente no dejó un comentario.Steven B.
El cliente no dejó un comentario.FRANCHERY R.
El cliente no dejó un comentario.napoleon P.
I've used about 4 different U-Haul locations. Friendliness goes a long way. Your staff were just okay in this Paterson location. Compared to Totowa, i,d recommend Totowa over this Paterson. Totowa receives 5 stars from me. But I would recommend this Paterson over the one on McBride ave. In Paterson.CHARLES A.
El cliente no dejó un comentario.MICHEL R.
El cliente no dejó un comentario.apolinar V.
El cliente no dejó un comentario.ROY T.
Unfortunately, I wasn't quick enough on the draw to get this person's name, however, I would like to say that the taller woman with the braids at the 426 Grand St location was amazing. It's a rarity these days to experience such polite customer service. Kind regards, Sean MathewsSEAN M.
Trash cans. Recycling. Donations. Working bathroom.Edwin F. | Overall Experience
Place wasn’t air cooled was very hot moving things in and out which kept me from giving it 5 stars.Jose G. | First Impressions
El cliente no dejó un comentario.WALLACE V.
El cliente no dejó un comentario.Cesar V.
El cliente no dejó un comentario.Robert F.
El cliente no dejó un comentario.Jorge B. | First Impressions
El cliente no dejó un comentario.Jorge B.
El cliente no dejó un comentario.ismael U.
El cliente no dejó un comentario.KELVIN P.
El cliente no dejó un comentario.KEITH V.
El cliente no dejó un comentario.AD G.
El cliente no dejó un comentario.WILKINS N.
I got overcharged the original quote was $85 and I was charged $160 at the end this is a scam I need a call from Someone ASAPFelipe B.
El cliente no dejó un comentario.Desmond F.
The staff is exceptional and extremely professional. Ms Nayade Paulino, the manager was very helpful and made the rental process easy. ¡Gracias!CHRISTOPHER M.
The Customer Service was overall very good and professional.FIORDALIZ U.
Excelente cervisioCLIFORHONORIO T.
Someone changed my order from a 2pm to a 3pm pickup. Uhaul also changed my preferred pickup location from Fairfield, NJ to Totowa,NJ and another change to Paterson, NJ. Picked up vehicle at 2:30pm and dropped off at 3:10pm and was charged an extra day. Will not rent from Uhaul again if I can avoidEric F.
El cliente no dejó un comentario.Jose A.
El cliente no dejó un comentario.MICHAEL B.
El cliente no dejó un comentario.Michael F.
El cliente no dejó un comentario.JOSE G.
Maybe next time u work on the miles it is to muchSALLY G.
El cliente no dejó un comentario.GREILY M.
Excellent service easy enough to get in and out in a few minutesORVILLE P.
El cliente no dejó un comentario.Thomas S.
More employees. When I arrived there was only one employee working.JUAN O.
El cliente no dejó un comentario.ROY T.
El cliente no dejó un comentario.Michelle M.
I rented a trailer several times in the last few months. Each time there was only one employee working. They had to tend to the customers on line and facilitate the equipment inspection/release to the customer. I think that it's not fair to the employee and the customers. I'm not sure if it was just pure coincidence that there was only one employee working. I hope not.Raul S.
Clean, no bugs or pests, pricing was great.SHAMIKA T. | Overall Experience
El cliente no dejó un comentario.Shamika T.
Nothing to improve. Everything is perfectGUSTAVO G.
Nothing, everything was perfectIRVING D.
El cliente no dejó un comentario.TIMOTHY R. | First Impressions
El cliente no dejó un comentario.AIDEN S.
Keeping your good worksOLGA C.
El cliente no dejó un comentario.TIFFANY L. | First Impressions
El cliente no dejó un comentario.Michael O.
El cliente no dejó un comentario.HIPOLITO L.
El cliente no dejó un comentario.OLGA C. | First Impressions
Todo esta bienRUDYS V.
Customer service horrible it's a sad thing when you really need to get something done but at the same time have to deal with nasty attitudes and people that treat customers with disrespect!EMANI H.
On a scale of 1-10 with 10 being the highest possible rating, I would give you an 11. There is ample room at the facility to hook up and drop off trailers. I check in ahead of time, am politely greeted, quickly processed, and competently assisted in hooking up and inspecting for thoroughness and safety. I'm not saying that I have never had to endure waits, but those times have been due to my arriving at obviously busy pickup times. I am only a customer and I do not work for U-haul, am not associated with U-haul, nor do I have any relatives who work for U-haul/MATTHEW K.
The employee that worked at the time when I went to pick up moving supplies, when it became my turn on the line, he literally told me he needs to take care of the customers first as if I wasn't a customerâ€¦ He made me wait for all other customers to get serviced, even the ones that kept showing up after me. Not sure whether I got discriminated against because my skin color is white or because I'm MuslimCASEY A.
The service was excellent...I would highly recommend you to other people. GraciasDANA G.
The customer service rep was knowledgeable and pleasant. Gracias.FELICIA H.
El cliente no dejó un comentario.SHURLIANA H.
El cliente no dejó un comentario.SETH B.
El cliente no dejó un comentario.PEDRO M.
El cliente no dejó un comentario.DEIVINSON M. | First Impressions
Everyone was helpful and got me in and out quick zero complaints.Kyle G.
El cliente no dejó un comentario.NORMA W.
El cliente no dejó un comentario.RADHAMES C.
The truck sounded like it was ready to fall apart. I filled the gas tank up when returned and they charged me $100 for gas. Tried calling the location for 3 hours!!!! Still never got anyone on the phone. I will be disputing the charge with my CC. Not paying for gas that I brought back at the same level I received it.ALEXANDER S.
Excellent service and fast. The lady in the counter very professional and gentil. I come back again!!OSCAR Z.
El cliente no dejó un comentario.CLARENCE M.
Keep doing the same thing.GUSTAVO G.
El cliente no dejó un comentario.Daimion H.
I had made the reservation but still had to wait for about 15 minutes. The staff should have opened the other counter and taken and assisted me instead of making me wait unnecessarilyNelly C.
El cliente no dejó un comentario.DAVIDE M.
El cliente no dejó un comentario.RANDOLPH M.
NO ONE ANSWERS PHONE. I TRIED CALLING TO TELL THEM I NEEDED A FEW MORE HOURS WITH THE TRUCK, THE PHONE MESSAGE SAYS GO ON LINE TO ADJUST. REALLY, I AM TRYING TO MOVE AND I HAVE TO STOP AND GO ON LINE -KEVIN C.
U-Haul is always there for my needs thank youWILLY G.
Grand st is the best Uhaul location. I never have a long wait time there and the people are very nice.JACQUELIN H.
The customer service was awesome very patient and professional enjoy doing buisness with themRonnell T.
El cliente no dejó un comentario.KEITH C.
Horrible service, i returned the trailer one day earlier at another location witch they told me it was ok to do, then 2 days later they call me trying to charge me 250 dollars for dropping at wrong location, reps were very rude and woldnt even listen to what i had to say, i hope they know they just lost a lot of customers with me and my familySTANLERD R.
They cheated in gasoline marking. I urgently drove to the home didn't check the gasoline level. I took the picture of the gas meter. When return the truck I told the manager but he didn't solve the issue.ABDUR R.
El cliente no dejó un comentario.JAMAR G.
El cliente no dejó un comentario.MICHELLE H.
El cliente no dejó un comentario.LATOYA W.
they were kind to me keep thatALEJANDRO P.
El cliente no dejó un comentario.Michael B.
It was excellentINZA K.
i was charged extra with no explanationrufus N.
The vehicle was a little squeaky but besides that everything was great awesome customer service...JAMAR G.
El cliente no dejó un comentario.Vanessa F. | First Impressions
El cliente no dejó un comentario.celeste d. | First Impressions
El cliente no dejó un comentario.SANDRA T.
El cliente no dejó un comentario.Lawrence G.
El cliente no dejó un comentario.Jaqueline E. | Overall Experience
It was poor customer service!! Only one representative and she really didn't know what she was doing. There was long lines with long wait time both when I picked up the uhaul and when dropping the uhaul off. Great employees but very poor customer service.MIOSOTIS G.
Very wonderful helpful staffDAVID S. | First Impressions
Uhaul is great!! Wouldn’t use any other place!!Elisa C. | First Impressions
Deliver the equipment at the location that was in the order and not at a place that is not very pleasant at night.Michael K.
The storeage unit itself was excellent. The rental of the truck wasn't so much. To drive an hour to do a pickup was wrong on so many l levels . When there are so many u-haul businesses between Paterson and Hamburg,Nj for 26'and than drive to north Bergen to pickup the 6x12 . This could ha been better . We were moving and I reserved them a month in advance.Emma S. | Overall Experience
El cliente no dejó un comentario.Albert G. | First Impressions
El cliente no dejó un comentario.Edwin R. | Overall Experience
I was treated very badly and I was robbed off by some of the Office staff on the payment charges they placed on me. I was charged for their mistakes and I want all my money to be refunded back to my account. I wish I could sit on one on one with the rightful owner of that particular branch ( 426-440 Grand Street ) and narrate my ill filthy treatment I went through. My experience there was devastating.esther s. | Overall Experience
El cliente no dejó un comentario.Kathryn R. | Overall Experience
I Opened The Storage On The 28TH Of The Month. The Manager OR Whomever Changed The Date From The 28TH To The 5Th Of The Month WITHOUT NOTICE. Then She CHARGED Me Late Fees Every Month. She Also Changed The Amount Of TIME I Had The Storage. According To THEM, I Had The Storage In (2020). I Spoke To Them Several Times About The Matter But No One Cares To Address The Situation. I Can Only Imagine How Many CUSTOMERS/ CLIENTS They HAVE RIPPED OFF Doing Their Dirty TRICK. I See Them As THIVES And SCAMMERS. And I AM Positively Sure That Other CLIENTS, FAMILIES, And FRIENDS WHO WAS RIPPED OFF Feel THe Same Way TOO As I Do.Yvette T. | Overall Experience
El cliente no dejó un comentario.TONYA B. | Overall Experience
La gerente y todos los trabajadores siempre fueron amables y muy respetuosos. GraciasNATTASHAV B. | First Impressions
Besides the Price being so high... And the staff that was there from 12/2019. To about 3/2021. Witch was more like thug Clowns ..... everything else was great!!! The Staff now are alot more Professional Caring and always there to help with any questions... NEXT THING IS... when you Move out what ever days or Weeks or week Balance you Have they Steal from you And no Refund on the days you Dont use...that's not cool at all But the WORST if my whole Experience there was theres NOT 1 TIME that I've ever Called and Anyone Actually Ever Picked up a Phone it will ring For Ever .. .. I would always have to go in myself to the office otherwise NO ONE EVER PICKED UP A CALL OUT OF THE MAY E 30 40 TIMES IVE CALLED IN OVER A YEAR .....Miguel E. | Overall Experience
El cliente no dejó un comentario.Lynnell M. | Overall Experience
Nyia was a great helpAILEENE Z. | Overall Experience
Although Evan was wonderful and helpful he was working by himself so the wait was extensiveDALMARIE N. | First Impressions
A little on the pricey side .... but YOU GET WHAT YOU PAY FOR !!!! ( EXELENT SERVICE, CLEANLINESS, GREAT SECURITY,AND A GREAT STAFF ) highly recommend this location to anyone looking for a unit in a secured, and clean facility.Glenn R. | Overall Experience
Great Customer service.Liz v. | Overall Experience
The first night I came in to load my stuff in from the truck but the office was close and no one answered the phone number listed. I was frustrated and could not get the truck out of the driveway so I left it. The next morning I got there and the GM aided me along the move in process and explained everything. She came to check on me twice to ensure that everything was going well. She was kind and very helpful.Luigia R. | First Impressions
El cliente no dejó un comentario.SHAMIKA T. | First Impressions
El cliente no dejó un comentario.Sean S. | Overall Experience
Staff very helpful and cuteousJennifer C. | First Impressions
Costumer service was very helpful, kind, and polite. Graciasangie r. | First Impressions
SatisfiedEduardo N. | First Impressions
Excelente servicio en todas las atenciones al cliente , muy mables y siempre estan dispuestos a un buen servicio.Jose L. | First Impressions
El cliente no dejó un comentario.Larry M. | Overall Experience
El cliente no dejó un comentario.Joseph L. | Overall Experience
👍🏽JONATHAN C. | First Impressions
The employee was very nice and courteous.Micheal P. | First Impressions
El cliente no dejó un comentario.david s. | First Impressions
El cliente no dejó un comentario.Aida R. | First Impressions
Very goodLarry M. | First Impressions
The young lady that helped me was wonderful and very helpfulMargaret M. | First Impressions
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Venedemos cientos de productos para que las mudanzas sean más simples!