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JESUS MCustomer Reviews for U-Haul Moving & Storage of Downtown Paterson
Testimonials From Recent Customers
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How is it that i was charge $62 and an extra $4 when i only used the truck to pick one thing up and came back and returned the truck. I've reserved a truck before and did a whole moving and only paid $50 so its not adding up!!!!
Edith RThe staff was great, I came right before closing, and they were very nice, they didn’t rush me or anything
LONDEY W | First ImpressionsUn solo problema es el elevador, es solo uno para tanta gente. Todo lo demas buen servicio
CARLOS D | Overall ExperienceTodo bn y fácil para rentar y alquilar. Gracias
BETTY ZThe gas was wrong and I got charged for it
DAVID MGood customer service
CESAR LSalesperson should inform customer of issues with the truck's systems, especially environment control, i.e. air conditioning not working.
GLENN MDistrict manager was very helpful, all the time.
jahmez w | Overall ExperienceBetter customer service needed. Yes, it was quick but the responses were blunt and not explained. I asked for the truck larger than 10FT. Her response was, no. No, because there are none available. No, because I am not eligible. No, because this location does have but others do. I asked another question and again the response was a no without explanation. The process was not explained. I had to figure it out at the end because wasn't sure what questions to ask. The miles difference for weekday and weekend was not explained. It's $2.00 a mile that was charged for using it on Saturday. I would've went a different route since I was told $.80 per mile. A lot more I can complain, but not going here again.
NICOLE REverything was ready and available for me good customer service and I will tell a friend about this location thanks for your service
Melissa WMuy bien todo lo recomendaria al 100% para guardar sus cosas
Jesmin L | Overall ExperienceGracias por sus servicios volveré a requerir de sus servicios nuevamente y recomiendo a otras amistades
Victor J | Overall ExperienceThere should be probation when you are closing you unit. It really is not fair to your consumer. Non the less it's business and I really liked the service given at this location.
Onisha S | Overall ExperienceThe truck no have gas
Nelly PVery good service thank you
YEFRY MEs muy bueno el trabajo
JUAN CThe gas tank was not filled although they stated it was so I paid extra, Service subpar at best
IVAN HVery clean and well maintenance
Richard G | Overall ExperienceWe had a great experience for our half-day van rental. In particular, Yeny who helped us, was fantastic. She is a great customer service representative at the desk.
CATHY SExcelente servicio y atención muy amable la srta q nos atendió
Victor J | First ImpressionsWell kept storage an I love the safety
Sharon K | First ImpressionsThe truck really can use some service. The steering is loose and the transmission is deffenatly a problem. It got stuck on third or second gear. Had to turn the truck off and restart to get it ti go. Driver side wiper blade was broken as well.
Alexis HMe robaron dinero le entregue la gasolina como mismo la recibí y me cobraron 11 dólares de gasolina ladrones
DEIVI TEl servicio que ustedes ofrecen están fuera de serie, buena atención y el personal es muy amable, yo puedo recomendarle a ustedes cualquier personas que necesite de los servicios que ustedes ofrecen, estoy agradecido, bendiciones
FRANCISCO RThe staff was very helpful and friendly.
ONISHA SThe staff in particular Nayade was very sweet. She helped and made the in and out easy esp with my disability. Thank you again Nayade!
Onisha S | First ImpressionsEsta perfecto
CARLOS PTruck shut off 4 times on the road while obviously driving and i was literally only driving 5 blocks from the uhaul 2 trips to storage unit and got charged extra $60
ALBERT NExplanation of weekly rates and what is included But overall great staff
LUIS LExcellent Service Yeny's a wonderful, very kind girl He gave me a smile when he came in and helped me quite a bit choose what I really needed Thanks for Your Help I appreciate
MELVIN MThe truck felt like it was going to break down. It had no tork to do drive especially just up a simple hill.
Jennifer CU haul in paertson nj on Ellison is the absolute best place for renting a moving truck.
SHAMISHA W👌👌👌
LUIS AVery Professional and explains everything I need to know. Excellent Customer Service.
Shawvon CMalo trato, pérdida, humillación.cobros excesivos y cobros de mese pagos
Coty G | Overall ExperienceI went to the market street location first I reserved the 15' truck then the person working there tells me that a lady took the truck night before and she said she can't return it today (01/04/2025) I was very angry and he was telling me that the manager told him to give the 10' truck with no consideration of my needs. I had to make him cancel my reservation and I went the total the grand street paterson location.
AMINE ERefers them the location
MAX PWas a smooth ride thank y’all and Happy New Year
LATRINIA CCheck that the truck has heat
JOSE LSo far, so good. No complaints on my end.
Wrathell G | Online Move InMake sure the equipment that was reserved online is at the store at the time of pick up.
SHANNON GGreat customer service with the front desk lady that helped me , truck was nice and clean.
SHARLENE MImprovement !!????? There is none!!!! Even the other customers are just as sweet, friendly, and HILARIOUS!!!!! The amount of stress and worry I am dealing with, this staff made me laugh thru my pain!!!! I wasn't expecting it and I'm glad I experienced it !!!!!! Improvement ???? Don't make any changes!!!!!!!!!
ALYCE MWhat an EXCEPTIONAL COMPASSIONATE STAFF!!!!!! And whoa!!!! What a great facility!!!!!!
alyce m | First ImpressionsOverpriced bad location bad equipment
ROBERT KYes very good service and professional
WALTER CMuy buen servicio,seguro y económico recomendable 🤗
ELIZZET TVery clean. Well welcoming from customer service. Make my rental really easy well absolutely super five star based on my experience. The customer service was beyond excellent. Franklin speaking something that I have not seen around for years it deserve a big thank you which is I did on my behalf.
MOHAMAD AThe Pearson at front desk was awesome
MOHAMMAD HLove it!
jessica t | First ImpressionsNothing at all
MARY JUHAUL does not provide the necessary tools to deal with municipalities as it relates to its payment process. The corporate office personnel lack the ability to communicate effectively and offer better solutions when trouble shooting problems with customers. will not recommend any major business to deal with UHAUL
City O | Overall ExperienceThey were in a harry to charge for mileage and was not able to compensate for the gas, As I returned will over what was given by a quarter that cost more than 5 miles. I did not think it was enterprise rent a truck...you take the van and was not fully gased up. A sleek way to get pay for more gas!!!
MOTEZ RThe staff was very professional, friendly, and even gave me clear directions back to interstate Rt 80.
THOMAS FI really love all the ladies there they sooo nice and very respectful and helpful and Nayade Paulion is my favorite I love her please keep up the good work
julia a | Overall ExperienceBetter discounts
ADAM MKEEP UP THE GOOD WORK AND EXCELLENT SERVICE
THOMAS G | Overall ExperienceBueno
RICHARD RCustomer service was polite and courteous, process was good, return of truck was great everything was fine. I reccomend
CONSTANCE FThe service was at the top of the line no ifs and or buts about it
carolyn g | First ImpressionsNayade Paulino was a great help and made the whole process quick and painless for us. Thanks so much, Naya!
Deland p | First ImpressionsDeberían tener un container especialmente para basura
rocio c | Overall ExperienceVery good service Thank you
WAYNE K | First ImpressionsWhere do I start? So as soon as I arrived it's like ," Sorry, systems down"….so now you gotta use the app…. I had to verify, so the app is calling my references at 8AM to see if I was legit and also threaten my references if I didn't return the U haul on time they would be contacted. Also, you can only unload or access my belongings between 7 Am and 7pm so I didn't really have time to save all my belongings when moving. All around terrible experience I would never recommend to anyone
steven w | First ImpressionsMs nyia at the grand street location is the best at all times thank Ms nyia
MARK N | Overall ExperienceVery clean establishment am satisfied with the service friendly staff
jose p | First ImpressionsClean well Kept.
tonya m | First ImpressionsMay be more hours of f office and entrance to storage.
dennys a | First ImpressionsI went in there approximately one week ago asking for an access card to my unit and was given a card without any Identification check. Come to find out someone else had gotten access to my unit. This was absolutely unacceptable! That is why I closed my account.
anthony d | Overall ExperienceEverything was great while my needs for storage. I do have to say that the staff was good but Nayade Paulino did help me with some inquiries and was very helpful and very nice. I loved her customer service skills!
Nilda C | Overall ExperienceBathroom had feces splatter in the toilet.
kenneith h | First ImpressionsThis site has friendly helpful people
valmary a | Overall ExperienceThe place is well run and a asset to community of Paterson
Anthony M | First ImpressionsNayade was a gem in a very hard place for me. She was such a pleasant person during a very difficult time for me and my family. UHaul has really found a very special agent and should be very proud to have her as part of the UHaul family.
nadirah p | First ImpressionsBest storage facility!!
nichelle N | Overall ExperienceThe lady was very helpful and very nice I love her
julia a | First ImpressionsSo far I'm feeling comfortable knowing my belongings are s Safe.
SCVEN R | First ImpressionsExcelente servicio el personal muy agradable contento por la experiencia el lugar limpio recomendable
CLIFOR H | Overall ExperienceAm very happy and overwhelmed with the service and courtesy the staff showed me.
jose p | Overall ExperienceI would use them and recommend them to any one that's looking for a storage space
ABDULKHA M | Overall ExperienceVery good service nice people helpful
Isidora R | First ImpressionsA good place when you in between life situations and somewhere to put extra belongings until you have space at your place to add them Thank you for being there when I needed help.
Lisa W | Overall ExperienceGood customer service
Senad N | First ImpressionsThank for everything for you help thank because you help me I need that first time I be there thank an God bless for oll of you
Maria A | Overall ExperienceThe general manager Mrs Paulino is extremely important to the facility and her staff and she's very versed and skilled and knowledgeable
Tamara E | Overall ExperienceStaff is not helpful or professional
Renee R | Overall ExperienceToo many codes and storage small and far to move
Belinda M | Online Move InStaff was very kind and helpful. The store manager was very knowledgeable and patient with me. I think her name was Naya. She helped me secure my unit. I am very happy and excited to be a long time customer.
Deandra B | First ImpressionsI'm grateful for all the help I got from the staff . They are amazing. Thank you .Bmartinez
Brenda M | Overall ExperienceThank you for your wonderful service have a great blessed week.☮️🎆👋🏾🙏🏽🙏🏽🙏🏽
SHIRLEY S | Overall ExperienceThe staff was very professional & courtesy.
janet d | Overall ExperienceMuy buen servicio.
yulisa c | First ImpressionsThe staff explained the process since its my first time storing my personal items. Everything went as indicated and I really enjoyed this location and the features offered. I enjoy the safety code to access the building when I need to go in. I truly recommend this to anyone I know. I even had a situation of important paperwork left in the rental vehicle and the staff helped located them. I was so relieved and excited to go get them. Overall an amazing experience and thanks so much to the staff.
Nilda C | Online Move InThank you for your good service keep up the great work have a great blessed day
SHIRLEY S | Overall ExperienceEverything was ok until I went to my unit and there was poop in the front by our unit entrance. Looks like cat poop or some type of animal
jessica m | Overall ExperienceGood service and professional
CARLOS D | First ImpressionsTo Expensive....... And the staff are Clowns Except the Manager .. Was always helpful..
MIGUEL E | Overall ExperienceEveryone was extremely nice and super helpful
ricardo m | First ImpressionsGracias
lashawn t | First ImpressionsI love the place
anny f | First ImpressionsExcellent thank you for your service
HECTOR V | Overall ExperienceThere’s 2 employees who are outstanding and helpful chante and Lisa when you talk about communication
William / | Overall Experiencegood human quality and an excellent work team in the end are the best
ODALIS V | Overall ExperienceGood staff good manager
Aaliyah A | Overall ExperienceThe customer service was amazing. I just wasn't pleased with the fact that there was only one elevator…
FELICIA H | Online Move InAmazing staff that goes out of thier way
jessenia s | First ImpressionsI love it
kenia g | Overall ExperienceThe place was nice and clean my ugly negative comments will be it was a bit pricey other than that it was good.
JUAN D | Overall ExperienceThank you for your service 👍
LUIS C | First ImpressionsGreat crew in Paterson
Ricardo C | Overall ExperienceI forgot the person that was taking care of me to get the stage in the truck but she was really really nice and made me feel comfortable moving my stuff so she deserve a big big 100 great job
NICOLE J | First ImpressionsVery good service and good location
Ramon G | First ImpressionsI would like to let other people know, that I have my belongings there in this Uhaul for 7 month and I have to tell that my experience was right, I don't have any problem, and I have all my belongings back the way, I leave it, so for me, I don't had any bad experience I don't have any problem, sure I pay on time my storage room. So that was my experience in this place. I appreciate and I have to say ¡Thank You!.
marta g | Overall ExperienceThe manager her self helped me physically move my items out of one unit and into another She went above and beyond her job description to ensure my transfer went smoothly when I broke up with my girlfriend Thank you 🙏🏽 so mch
luis g | First ImpressionsVery helpful in facilitating on site & online coordination of reservation
JUAN S | First ImpressionsYou auctioned my Unit without giving me notice You will be hearing from my lawyer!
Kyra W | Overall ExperienceStaff is nice & friendly!!
MELISSA C | First ImpressionsEverything was great and convenient
Ali A | First ImpressionsI've been a uhaul customer for years and never have been disappointed
Tamara E | First Impressionsvery helpful and very professional , as well as exceptional customer service :}
Melina H | First ImpressionsI would like to say Thank you to your staff for making my experience feel like we’re family *****
janet d | Overall ExperienceGot a storage space for my stuff and a nice lady help me and help me understand where everything was at and what to do.
LINDA C | First ImpressionsWorkers were horrible.
Steven M | First ImpressionsI ordered the storage unit but I never went up. I'd like to know where is my refund as I told the receptionist that I will not be needing it after all because I used the U-Haul truck that I rented also yo move all my small stuff into my own apartment instead of the storage unit. I never went up not did I opened it. Please refund my money ASAP. Gracias.
beatriz c | Overall ExperienceLa Gerente súper Amable , Respetuosa y todo su personal
olga r | Overall ExperienceThank you so much for your services.
ELSA T | Overall ExperienceIt's not good
Stanley A | Overall ExperienceThe manager at this site is the absolute best she is always professional kind friendly courteous and knowledgeable. She has not only helped me during a rough time but she helped my Sister . We absolutely love her..She runs this uhaul so professionally and for that me and my sister give her a 5 star rating and review.. SHE'S AN ANGEL AND THE ABSOLUTE BEST AT HER JOB!!
verler m | First ImpressionsTodo es perfecto
yudelkis m | First ImpressionsMuy buen servicio al cliente tanto por teléfono como a nivel personal, en Sucursal de la Grand en Paterson Nj ! En especial : Esmarlyn Y Nahya
nelcy J | Overall ExperienceI rented a truck 3x's to include a van once. The manager was MOST knowledgeable, PLEASANT, and extremely helpful!. And might I add calming in this stressful time. Thank you UHAUL and of course Manager!
ANITA F | Overall ExperienceBuen trato del personal
Jessica D | Overall ExperienceExcellent customer service
HECTOR G | First ImpressionsYou are the best.
Julio P | First ImpressionsCustomer service rep seemed new and gave me conflicting and not accurate info. Billing was also not accurate.
Edwin D | First ImpressionsI was given an unsafe truck to rent.
DENISHA B | Overall ExperienceGreat customer service!
Lizaret E | First ImpressionsBuen servicio
CARLOS A | Overall ExperienceReally nice and clean place. The staff was great! And very helpful. Hope I see this at other uhauls
Rachel C | First ImpressionsAudrey was exceptional!!
TOM P | Overall ExperienceExcelente servicio tanto de la gerente como de todos sus empleados 100% recomendados
tomacina d | Overall ExperienceEs buen establecimiento para poder Guardar
wilfredo m | First ImpressionsI reserved a space that included first month free. When I arrived, it was not only not ready, but needed to pay first month. In addition, the attendants took 90 minutes to register a new account eventually calling the manager to arrive for assistance.
Aracelis A | Online Move InI totally recommend this place It is very clean and safe
Carla C | First ImpressionsGod Bless You!
Nanette A | First ImpressionsManager does not answer phone, can not get in after hours
Adam C | Online Move InMe encanto el trato que Me brindo la manager todo muy bien
Gloria a | Overall ExperienceLoved the customer service. The manager was always available and very helpful. The staff was always polite and funny. Can't wait to use Uhaul again. Thanks for the experience.
yanell j | Overall ExperienceThe staff guy that was working at the time of my arrival was extremely helpful and insightful. I had a great experience
Jessica q | First ImpressionsIf every employee was as helpful and Kind as Annabel, businesses would be a lot more successful. From my first encounter with her to the day I closed my storage, she provided such amazing customer service. All the best to you Annabel.
Handyna T | Overall ExperienceThe Paterson location specifically is excellent and helpful. I'm not from this area and this was my first encounter with this area. The manager was helpful and attentive to me and other customers as well. She is a great representation of what a manager should be like. As for Uhaul unfortunately I can't say the same for other locations in NYC.
Keohgi C | Overall ExperienceNayade Paulino is a gem. She is so helpful and nice. She made a moving experience (which is always stressful) so wonderful. Give this woman a raise! Tom
TOM P | First ImpressionsTe roban tu dinero sin consumirlo
YOLAINE F | Overall ExperienceNya was an absolute angel. She was very pleasant, professional, and helpful I would recommend this place to anyone who needs storage or needs to rent uhaul
julie g | First ImpressionsThe staff was extremely helpful and polite Excellent customer service Good job thank you
HECTOR G | Overall ExperienceStaff was very professional.
Winston L | Overall ExperienceI am very grateful to have been able to do business with U-Haul. I truly believe that they helped me to resolve many situations that were affecting my personal life. Therefore, Thank you, Olga Crespo
OLGA C | Overall ExperienceStaff not very friendly and/or helpful.
maira m | Overall ExperienceThe staff was great and the location was ok but my biggest complaint is no ac in the building it was very uncomfortable going there to move things you would leave drenched in sweat
JOSE G | Overall ExperienceDisrespectful employees, still waiting for my keycard, no type of ventilation or air . Ridiculous hot, very unsafe.
Miluska P | Online Move InNo issues. Thank you.
Alexander B | Overall ExperienceMuy buena atención, excelente.
Victor G | First ImpressionsToo hot 2nd floor
maira m | First ImpressionsThe elevator was awful! So slow. Took way too long to move in. Also, the heat was on in the facility and it was 90 degrees outside, being August. I reserved my unit online. It asked me which size I wanted. I picked the one for a 2 bedroom apartment. My things barely fit that I almost had to move twice! The employees were very nice and efficent though....
Nicole S | First ImpressionsTrash cans. Recycling. Donations. Working bathroom.
Edwin F | Overall ExperiencePlace wasn’t air cooled was very hot moving things in and out which kept me from giving it 5 stars.
JOSE G | First ImpressionsClean, no bugs or pests, pricing was great.
SHAMIKA T | Overall ExperienceVery wonderful helpful staff
DAVID S | First ImpressionsUhaul is great!! Wouldn’t use any other place!!
Elisa C | First ImpressionsThe storeage unit itself was excellent. The rental of the truck wasn't so much. To drive an hour to do a pickup was wrong on so many l levels . When there are so many u-haul businesses between Paterson and Hamburg,Nj for 26'and than drive to north Bergen to pickup the 6x12 . This could ha been better . We were moving and I reserved them a month in advance.
Emma S | Overall ExperienceI was treated very badly and I was robbed off by some of the Office staff on the payment charges they placed on me. I was charged for their mistakes and I want all my money to be refunded back to my account. I wish I could sit on one on one with the rightful owner of that particular branch ( 426-440 Grand Street ) and narrate my ill filthy treatment I went through. My experience there was devastating.
esther s | Overall ExperienceI Opened The Storage On The 28TH Of The Month. The Manager OR Whomever Changed The Date From The 28TH To The 5Th Of The Month WITHOUT NOTICE. Then She CHARGED Me Late Fees Every Month. She Also Changed The Amount Of TIME I Had The Storage. According To THEM, I Had The Storage In (2020). I Spoke To Them Several Times About The Matter But No One Cares To Address The Situation. I Can Only Imagine How Many CUSTOMERS/ CLIENTS They HAVE RIPPED OFF Doing Their Dirty TRICK. I See Them As THIVES And SCAMMERS. And I AM Positively Sure That Other CLIENTS, FAMILIES, And FRIENDS WHO WAS RIPPED OFF Feel THe Same Way TOO As I Do.
Yvette T | Overall ExperienceLa gerente y todos los trabajadores siempre fueron amables y muy respetuosos. Gracias
NATTASHAV B | First ImpressionsBesides the Price being so high... And the staff that was there from 12/2019. To about 3/2021. Witch was more like thug Clowns ..... everything else was great!!! The Staff now are alot more Professional Caring and always there to help with any questions... NEXT THING IS... when you Move out what ever days or Weeks or week Balance you Have they Steal from you And no Refund on the days you Dont use...that's not cool at all But the WORST if my whole Experience there was theres NOT 1 TIME that I've ever Called and Anyone Actually Ever Picked up a Phone it will ring For Ever .. .. I would always have to go in myself to the office otherwise NO ONE EVER PICKED UP A CALL OUT OF THE MAY E 30 40 TIMES IVE CALLED IN OVER A YEAR .....
Miguel E | Overall ExperienceNyia was a great help
AILEENE Z | Overall ExperienceAlthough Evan was wonderful and helpful he was working by himself so the wait was extensive
Dalmarie N | First ImpressionsA little on the pricey side .... but YOU GET WHAT YOU PAY FOR !!!! ( EXELENT SERVICE, CLEANLINESS, GREAT SECURITY,AND A GREAT STAFF ) highly recommend this location to anyone looking for a unit in a secured, and clean facility.
Glenn R | Overall ExperienceGreat Customer service.
Liz v | Overall ExperienceThe first night I came in to load my stuff in from the truck but the office was close and no one answered the phone number listed. I was frustrated and could not get the truck out of the driveway so I left it. The next morning I got there and the GM aided me along the move in process and explained everything. She came to check on me twice to ensure that everything was going well. She was kind and very helpful.
Luigia R | First ImpressionsStaff very helpful and cuteous
Jennifer C | First ImpressionsCostumer service was very helpful, kind, and polite. Gracias
Angie R | First ImpressionsSatisfied
Eduardo N | First ImpressionsExcelente servicio en todas las atenciones al cliente , muy mables y siempre estan dispuestos a un buen servicio.
Jose L | First Impressions👍🏽
JONATHAN C | First ImpressionsThe employee was very nice and courteous.
Micheal P | First ImpressionsYou guys better be SO lucky you have Nayade as a manager. She's honestly the best, you guys would've be able to run a professional establishment without her because the employee's?? HA. forget about them! She's the best, that's the ONLY thing i'll miss about uhaul.. speaking & dealing with her! Everything else i can live without.
kimberly m | Overall ExperienceI found it hard to get answers to questions and attitude not friendly. Late fees charged within two days past due date and told either pay or move out. Not good customer service at all
Brenda M | Overall ExperienceGreat service and experience
Shà Q | First ImpressionsVery good
Larry M | First ImpressionsNo elevator had to carry everything up two flights of stairs, exhausting. Lighting is terrible. Too long to turn on while walking to unit. Tripped and fell on a cart left in the dark in hallway.
Dianna R | Overall Experiencewas not happy when i moved in elevator was not working and storage room was on second floor the moving in and moving out process was terrible being that i had to move stuff up and down second floor
angelica g | Overall ExperienceDude was cool, helpful and efficient.
Alahjuan G | First ImpressionsGreat customer service, she was great,I for got her name but I was there around 730 800 AM ON FRIDAY.
jason a | First ImpressionsVery horrible experience, I will never go there again. They were very unprofessional and rude. I had one terrible interaction with an associate named Stephanie.
Patricia M | Overall ExperienceGreat experience from the beginning to the end!!!
Hector R | Overall ExperienceThe young lady that helped me was wonderful and very helpful
Margaret M | First ImpressionsGreat Service
Shà Q | First Impressions