Me encanto el trato que Me brindo la manager todo muy bien
Gloria a. | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Downtown Paterson
Testimonials From Recent Customers
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I don't think you need to do anything here in Paterson NJ. Best experience ever with a truck rental and the store and the lot were exceptional. Best of all was the MANAGER as she was so personable and on top of her game Can't say enough good things about her....She was great!!!!! Thanks again from Paul
metro P.I submitted my gas at a 4th tank . Exactly how it was when it was issued to me. Yet I was charged for has. The rental return clerk told me she was too busy to check me in. I had to call 2 hours later asking for my receipt emailed. When she emailed it I discovered she charged me for gas
Felicia C.During my visit to Uhaul, there was only one employee in the store. The associate was handling multiple things at once. Needs more staff/associates to speed up the process.
Orvil M.Perfect service
AHMADM F.The customer service representative was courteous and helpful,
Cynthia L.Excellent lady at the desk . Nice , professional and pretty! Excellent in all area's. I will use this office again , just because if the pretty lady and her nice demeanor!
Charles L.Great work
MIGUEL E.Can u let them know that i left the keys inside the truck by accident
Cesar S.Inside of windshield was dirty, left back tail light out
Michael Q.I would like to file a costumer complaint. Can some please reach out to me. Gracias.
ireoluwa A.Nothing so far
nobom M.Gracias
ANGELO D.Pleasant services. Professional and prompt
ERNEST O.The air conditioner was not wking and it's 90 degrees out very hot in truck. You can make sure it wks for summer months
JULIE G.Gracias
ralph H.I love this location,staff is kind ,friendly and does a good job at communication with the clients…
Ora B.I needed an enclosed trailer and this U-Haul Moving Center had them when others in the area did not. The "Center's" General Manager (Ms. Nayade P.) was\is the TOPS - knowledgeable, efficient, helpful, personable, even though I have tow before, she fully reviewed with me the appropriate operating and safety items of the trailer while also check my vehicle to assure a favorable towing experience. The location is reasonably access from the surrounding communities and the interstate (I-80). [I am not associated with U-Haul in any way, Paul M.]
Paul M.If there is more than 3 people on line,There should always be a 2nd person to help out with the customers that are standing there waiting. Gracias
Ora B.Implement Electric cars
Sixto B.AC doesn't work and breaks are low. Funny smell in the interior. Otherwise, the staff is on point and generally a great place to rent from
SAMUEL M.The owner of this location is wonderful to deal with. She was efficient , friendly, and greets each customer with a warm smile. The truck was clean and in Great condition. I would highly recommend this location .
adam W.the person who assisted me was not trained
Ivano C.Nothing it was two sisters that work there they were extremely polite it was a joy to talk to them both I will only use that U-Haul in this area change anything you have amazing workers there in the two sisters I didn't deal with anyone else totally satisfied and will be there again
Andrew J.Excellent company ! I wish you guys all the best .
Jermaine J.Everything was great. Very good customer service inside the store. People know what they doing, even the person outside that check the vehicles, he was very nice and and friendly and the vehicles are in great shape, hopefully people keep it like that and treat them good. I would definitely come back to this location and refer to anyone.
Juan H.Everything was great. I had a difficult move and U-Haul Paterson worked with me every step of the way to help provide the service I needed to get the job done.
Thomas B.Prompt, Professional and Courteous employees You're Okay, unless you want to open 24/7 for some emergency rentals
ERNEST O.Staff was very pleasant to deal with. Smooth rental and return.
Gina C.Service is great! I wi) be using your service again. Vehicle was cleaned Oly one thing I would like to see is: no service advertisement in the widow. It makes it harder to see when you need to see backing up.
bessie B.Great service at a fair price 👏
Jared M.Loved the customer service. The manager was always available and very helpful. The staff was always polite and funny. Can't wait to use Uhaul again. Thanks for the experience.
yanell j. | Overall ExperienceBest service I love this place best manager and helpful staff
YOUSSEF B.Ask employees were great! Thank you!
MICHAEL K.They're always on time with everything.
Michelle H.Absolutely the best customer service experience every staff member were extremely polite and professional. Especially the general manager I've rarely seen such a hands on effort to make sure all my needs were met great job
HECTOR G.The staff guy that was working at the time of my arrival was extremely helpful and insightful. I had a great experience
Jessica T. | First ImpressionsLike a well oiled military operation—very efficient and orderly—awesome experience picking up and dropping off
Thomas C.You guys rock🙌🏽
SHANEAFA J.The staff at this location was friendly and helpful and I am proud to say I hope to do more business in the future
Tamara E.As of now nothing the workers are pleasant and accomadable. Everything is explained to the fullest
JULIE G.Please tell all customers if they are going to smoke, please do it outside of the truck. It's not fair that the next person has to air or freshen up the vehicle. The previous renter should be charged a fee for leaving it as such.
donnell B.If every employee was as helpful and Kind as Annabel, businesses would be a lot more successful. From my first encounter with her to the day I closed my storage, she provided such amazing customer service. All the best to you Annabel.
Handyna T. | Overall ExperienceThe Paterson location specifically is excellent and helpful. I'm not from this area and this was my first encounter with this area. The manager was helpful and attentive to me and other customers as well. She is a great representation of what a manager should be like. As for Uhaul unfortunately I can't say the same for other locations in NYC.
Keohgi C. | Overall ExperienceReally appreciated the service. It was very professional. I was overall satisfied.
Sandra G.Nayade Paulino is a gem. She is so helpful and nice. She made a moving experience (which is always stressful) so wonderful. Give this woman a raise! Tom
TOM P. | First ImpressionsFriendly stuff,quick service,good prices.
LILIANA M.Te roban tu dinero sin consumirlo
YOLAINE F. | Overall Experiencereturn box not easy to findable after hours
MATTHEW J.Nya was an absolute angel. She was very pleasant, professional, and helpful I would recommend this place to anyone who needs storage or needs to rent uhaul
julie g. | First ImpressionsThe staff was extremely helpful and polite Excellent customer service Good job thank you
HECTOR G. | Overall ExperienceStaff was very professional.
Winston L. | Overall ExperienceI am very grateful to have been able to do business with U-Haul. I truly believe that they helped me to resolve many situations that were affecting my personal life. Therefore, Thank you, Olga Crespo
OLGA C. | Overall ExperienceStaff not very friendly and/or helpful.
maira m. | Overall ExperienceThe staff was great and the location was ok but my biggest complaint is no ac in the building it was very uncomfortable going there to move things you would leave drenched in sweat
JOSE G. | Overall ExperienceDisrespectful employees, still waiting for my keycard, no type of ventilation or air . Ridiculous hot, very unsafe.
Miluska P. | Online Move InNo issues. Thank you.
Alexander B. | Overall ExperienceMuy buena atención, excelente.
Victor G. | First ImpressionsToo hot 2nd floor
maira m. | First ImpressionsThe elevator was awful! So slow. Took way too long to move in. Also, the heat was on in the facility and it was 90 degrees outside, being August. I reserved my unit online. It asked me which size I wanted. I picked the one for a 2 bedroom apartment. My things barely fit that I almost had to move twice! The employees were very nice and efficent though....
Nicole S. | First ImpressionsTrash cans. Recycling. Donations. Working bathroom.
Edwin F. | Overall ExperiencePlace wasn’t air cooled was very hot moving things in and out which kept me from giving it 5 stars.
JOSE G. | First ImpressionsClean, no bugs or pests, pricing was great.
SHAMIKA T. | Overall ExperienceVery wonderful helpful staff
DAVID S. | First ImpressionsUhaul is great!! Wouldn’t use any other place!!
Elisa C. | First ImpressionsThe storeage unit itself was excellent. The rental of the truck wasn't so much. To drive an hour to do a pickup was wrong on so many l levels . When there are so many u-haul businesses between Paterson and Hamburg,Nj for 26'and than drive to north Bergen to pickup the 6x12 . This could ha been better . We were moving and I reserved them a month in advance.
Emma S. | Overall ExperienceI was treated very badly and I was robbed off by some of the Office staff on the payment charges they placed on me. I was charged for their mistakes and I want all my money to be refunded back to my account. I wish I could sit on one on one with the rightful owner of that particular branch ( 426-440 Grand Street ) and narrate my ill filthy treatment I went through. My experience there was devastating.
esther s. | Overall ExperienceI Opened The Storage On The 28TH Of The Month. The Manager OR Whomever Changed The Date From The 28TH To The 5Th Of The Month WITHOUT NOTICE. Then She CHARGED Me Late Fees Every Month. She Also Changed The Amount Of TIME I Had The Storage. According To THEM, I Had The Storage In (2020). I Spoke To Them Several Times About The Matter But No One Cares To Address The Situation. I Can Only Imagine How Many CUSTOMERS/ CLIENTS They HAVE RIPPED OFF Doing Their Dirty TRICK. I See Them As THIVES And SCAMMERS. And I AM Positively Sure That Other CLIENTS, FAMILIES, And FRIENDS WHO WAS RIPPED OFF Feel THe Same Way TOO As I Do.
Yvette T. | Overall ExperienceLa gerente y todos los trabajadores siempre fueron amables y muy respetuosos. Gracias
NATTASHAV B. | First ImpressionsBesides the Price being so high... And the staff that was there from 12/2019. To about 3/2021. Witch was more like thug Clowns ..... everything else was great!!! The Staff now are alot more Professional Caring and always there to help with any questions... NEXT THING IS... when you Move out what ever days or Weeks or week Balance you Have they Steal from you And no Refund on the days you Dont use...that's not cool at all But the WORST if my whole Experience there was theres NOT 1 TIME that I've ever Called and Anyone Actually Ever Picked up a Phone it will ring For Ever .. .. I would always have to go in myself to the office otherwise NO ONE EVER PICKED UP A CALL OUT OF THE MAY E 30 40 TIMES IVE CALLED IN OVER A YEAR .....
Miguel E. | Overall ExperienceNyia was a great help
AILEENE Z. | Overall ExperienceAlthough Evan was wonderful and helpful he was working by himself so the wait was extensive
Dalmarie N. | First ImpressionsA little on the pricey side .... but YOU GET WHAT YOU PAY FOR !!!! ( EXELENT SERVICE, CLEANLINESS, GREAT SECURITY,AND A GREAT STAFF ) highly recommend this location to anyone looking for a unit in a secured, and clean facility.
Glenn R. | Overall ExperienceGreat Customer service.
Liz v. | Overall ExperienceThe first night I came in to load my stuff in from the truck but the office was close and no one answered the phone number listed. I was frustrated and could not get the truck out of the driveway so I left it. The next morning I got there and the GM aided me along the move in process and explained everything. She came to check on me twice to ensure that everything was going well. She was kind and very helpful.
Luigia R. | First ImpressionsStaff very helpful and cuteous
Jennifer C. | First ImpressionsCostumer service was very helpful, kind, and polite. Gracias
angie r. | First ImpressionsSatisfied
Eduardo N. | First ImpressionsExcelente servicio en todas las atenciones al cliente , muy mables y siempre estan dispuestos a un buen servicio.
Jose L. | First Impressions👍🏽
JONATHAN C. | First ImpressionsThe employee was very nice and courteous.
Micheal P. | First ImpressionsYou guys better be SO lucky you have Nayade as a manager. She's honestly the best, you guys would've be able to run a professional establishment without her because the employee's?? HA. forget about them! She's the best, that's the ONLY thing i'll miss about uhaul.. speaking & dealing with her! Everything else i can live without.
kimberly m. | Overall ExperienceI found it hard to get answers to questions and attitude not friendly. Late fees charged within two days past due date and told either pay or move out. Not good customer service at all
Brenda M. | Overall ExperienceGreat service and experience
Shà Quan H. | First ImpressionsVery good
Larry M. | First ImpressionsNo elevator had to carry everything up two flights of stairs, exhausting. Lighting is terrible. Too long to turn on while walking to unit. Tripped and fell on a cart left in the dark in hallway.
Dianna R. | Overall Experiencewas not happy when i moved in elevator was not working and storage room was on second floor the moving in and moving out process was terrible being that i had to move stuff up and down second floor
angelica g. | Overall ExperienceDude was cool, helpful and efficient.
Alahjuan G. | First ImpressionsGreat customer service, she was great,I for got her name but I was there around 730 800 AM ON FRIDAY.
jason a. | First ImpressionsVery horrible experience, I will never go there again. They were very unprofessional and rude. I had one terrible interaction with an associate named Stephanie.
Patricia M. | Overall ExperienceGreat experience from the beginning to the end!!!
Hector R. | Overall ExperienceThe young lady that helped me was wonderful and very helpful
Margaret M. | First ImpressionsGreat Service
Shà Quan H. | First Impressions