Comentarios de los clientes para U-Haul Moving & Storage of Downtown Paterson

Uhaul of Paterson is to high on prices I rented a van fir an hour and paid 250 not acceptable

Costumer service was very helpful, kind, and polite. Thank you

I needed u supply I am very much grateful thank you have a bless day

I was forced to return the truck to the same location that I picked it up from. I was told that there was no one way rentals. This caused me to spend more money on gas, tolls, and has negatively impacted my finances

Staff was awesome! Very polite, informative and helpful.

Provide no touch pick ups

Nothing

Need to improve the employees' level of professionalism

Satisfied

Thanks for your services

all of the personel are friendly,happy and cooperative. made my 1st uhaul experience very amazing....

The staff there was very pleasant & professional , the location was clean save.

They charge me 21.00 extra for the van for put it back in the same they

more than 24 hours and they have not returned the difference of the service.

Excelente servicio en todas las atenciones al cliente , muy mables y siempre estan dispuestos a un buen servicio.

Very professional and friendly staff.

I was overcharged

Trailer was in bad shape. Door would not close correctly as cable mechanism would jam when door was pulled down. The right directional did not work.

I know in line it's a little wait..but it's because of pandemic..

I rented two trucks within 3 days. Today was not a good experience, I was given a truck blocked by another truck and then ask to switch the truck because they couldn't find the keys to the truck blocking the truck I was in...upon return the lady took the keys and said I would get a receipt by email I told her I didnt like suprises so I would wait, I had a friend that wanted to purchase a wardrobe box and wanted to know the difference in the sizes of the boxes and pieces and she wa given the wrong piece to the box and the sales rep had already walked of the floor and didnt want to assist although the truck was more expensive on Saturday than Thursday I do thank Uhaul for helping me make my move . Thursday staff was really profession.

Excellent customer service from team member named Rodolfo.

The reservation was for pickup in Little Silver,NJ and actual pickup was in Paterson, NJ, over 70 miles away. Drop off was arranged for Wayne, NJ but I had to return it to Paterson. 25 miles away rather than 5 miles away. The reservation was for 60 blankets, the pickup location had only 17 blankets that were not ready for use and hand to folded after I arrived. Pickup took an hour due to not being ready for me, bay door pad lock was broken, no blankets and I had to pickup 70 miles away from where I had planned just adding more unnecessary milage to my trip. The staff at Paterson was friendly and apologetic, but I'll avoid using U-haul the next time.

Was not able to enter space lock was on door was giving different space than what I ask for

This was the worst Uhaul experience and it is Uhaul's fault not the Paterson location. First, I was charged for an additional day by Uhaul even though the Paterson location has confirmed that I returned it early. I was charged for cleaning when I cleaned the vehicle. This was the worst experience I have ever had. I will be sure to follow-up until I get my refund. Additionally, I will be letting everyone who asks know.

Trucks are always ready when we get there and checking out and returning is super easy.

I was assisted by Assistant Manager Amber V. She helped me to select the best vehicle for the amount of property that I would be moving and gave me detailed descriptions of the storage units that are available at this site. I will be moving soon and will definitely return to use the on-site storage facility solely based on the quality of service she provided today.

Great experience every time!

I booked a Sparta pickup that was changed to Paterson which was very inconvenient. The Uhaul guy there was great however I got four bags of five blankets but paid for 24.

Excellent staff. Friendly, professional customer service.

They told me to leave the truck and they would close out the contact, they charged me an additional $7 for gas after I put $4 into it, and I only went 12 miles! Rip off!

Polite and professional staff. Vehicle was clean and ready on time.

Excellent experience. The employee was extremely helpful in helping me set up the dolly to my vehicle.

This this location is a joke the manager charged me for stuff and then give me a detailed bill I'll go back to return the truck the workers were outside arguing like they were enemies I had six trucks in front of me I'm sitting outside my truck waiting to return it the girl that accepted my truck runs over there to me with an attitude and tells me you can leave with a smart remark I don't think they don't have proper training and if they do they need better training I don't think I'll be coming back to this location the workers there are not properly taken care of customers they're in a rush and are using foul language and driving the vehicles because they're in a rush fast and dangerously coming in and out of the parking lot the manager never sent me a detailed bill of the charges that I was being billed for and for this reason I think I'm never going to use this location or maybe not U-Haul again

👍🏽

I don't think that anything can be done to improve the service there because everything was perfect.

Tener mas camioncito

Lower the cost of the mile it cost me almost 60 dollars on the miles.to expensive n when I pick up the van the guy didn't show me wich one was the van no help at all

After using and returning the truck,I personally swept and made sure it was broom swept.The worker look like he didn't want to clean or whatever they do charged me a $25 cleaning fee because he said the back cabin had Dust.My response was that didn't know I had to mop it also,totally absurd.Dust is dust and it's everywhere.

Excellent service and representatives

The truck did have a hole through the metal but we were able to report that. The app did take a while to load and we weren't able to finish the process through it for pickup. However, the girl working was so great. She kept stopping what she was working on to check on us and had us come in to complete the process so we didn't have to keep waiting for the app to load. Also, there was another employee who had just been dropped off for her shift and she stopped to ask if we were doing okay or needed anything even before entering the building. The employees made this location one that stood out from others

The employee was very nice and courteous.

Give your employees the best opportunity to work in a safe environment and provide them with your support during this difficult time ket them know that they are an essential part of your business.

The staff that were working on the return were very helpful and pleasant to speak to. They made the return easy and stress free. With staff members like that I am glad to keep returning and recommending.

Excellent service, location, cleanliness, drop off convenience. The girl at the counter was super friendly and professional.

Everything turned out fine.

U-Haul rep Amber Velez was very helpful with the process and went above and beyond to see that I had a good experience. I would definitely recommend this location to a friend and return for any storage or moving needs.

Excellent service

More pick up trucks and longer beds.

Happy with quick service and availability and great hours for Sunday . Not happy with fee NJ forces customer to pay $5.00 for domestic violence.

Blaming me for stealing a hitch no hitch installed on truck!!!!!!

The girl that helped me was so nice and so professional she made everything so easy

Muy buena atención

Very friendly service. However, I had to drive an extra 50 miles to pick it up. This cost me an extra $50 which I think should be reimbursed to me.

Great place , everything clean ... the manager was so friendly .... 100% recommendations

Not so great experience as the it was understaffed. The person who works here was really pleasant (and well trained) but under a lot of pressure due to a line of customers accumulating. Thank you to him for staying very pleasant and professional. Management might need to step up. I had a better experience in North Bergen the following day. But it was due to a more staffing and very well trained. Kuddos to your training in general

Nothing man at desk very nice and the young guy helping out was very pleasant you should be happy that in this world we live in now you have really great employees

I was unfairly charged an extra $25 cleaning fee. I cleaned the van before returning it. It did not need anything more than your typical usage dusting.

You guys better be SO lucky you have Nayade as a manager. She’s honestly the best, you guys would’ve be able to run a professional establishment without her because the employee’s?? HA. forget about them! She’s the best, that’s the ONLY thing i’ll miss about uhaul.. speaking & dealing with her! Everything else i can live without.

We picked up our truck without an issue. When we returned to our location we had to call this location - the back was still locked. We then had to drive back to the pick up location, delaying our entire moving day. The store did credit us and did resolve the issue.

Attendant was aloof and preoccupied with her cell phone. Am also STILL WAITING for the balance refund after 3 days and they have no explanation for me about the delay

I found it hard to get answers to questions and attitude not friendly. Late fees charged within two days past due date and told either pay or move out. Not good customer service at all

Great service and experience

Very good

No elevator had to carry everything up two flights of stairs, exhausting. Lighting is terrible. Too long to turn on while walking to unit. Tripped and fell on a 🛒 cart left in the dark in hallway.

was not happy when i moved in elevator was not working and storage room was on second floor the moving in and moving out process was terrible being that i had to move stuff up and down second floor

Dude was cool, helpful and efficient.

Great customer service, she was great,I for got her name but I was there around 730 800 AM ON FRIDAY.

Very horrible experience, I will never go there again. They were very unprofessional and rude. I had one terrible interaction with an associate named Stephanie.

Great experience from the beginning to the end!!!

The young lady that helped me was wonderful and very helpful

Great Service