Customer Reviews for U-Haul Moving & Storage of Downtown Paterson

1,824 reviews

426-440 Grand St   Paterson, NJ 07505

(973) 870-0859

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 7 am–6 pm

Services at this Location:

Contact Us

(973) 870-0859

426-440 Grand St
Paterson, NJ 07505

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 7 am–6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Anthony G  |  Overall Experience 
Rating:
5.0

I was very pleased with the customer service that was rendered to me…..

travis k 
Rating:
5.0

Customer did not leave a comment.

reesha w  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

city o  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Johnnatan J 
Rating:
3.0

Bathroom had feces splatter in the toilet.

kenneith h  |  First Impressions 
Rating:
5.0

Deberían entregar el vehículo con el tanque completamente lleno Yo recibí el vehículo por debajo de la mitad y lo devolví por error al tranquear por encima de los 3/4, sobre esto no hacen devolución ?? Esto se evitaría si lo entregan completamente lleno y así mismo se devuelve

Wilson A 
Rating:
4.0

Customer did not leave a comment.

kenneith h 
Rating:
5.0

Customer did not leave a comment.

Kelli K 
Rating:
5.0

Customer did not leave a comment.

valmary a 
Rating:
5.0

Customer did not leave a comment.

LUIGGI R 
Rating:
3.0

Customer did not leave a comment.

Rebecca M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

darlyn b  |  First Impressions 
Rating:
5.0

Great service

Jose V 
Rating:
5.0

Customer did not leave a comment.

jefferson a 
Rating:
5.0

This site has friendly helpful people

valmary a  |  Overall Experience 
Rating:
5.0

All the locations to be like this one

valmary a 
Rating:
5.0

Customer did not leave a comment.

Larry L 
Rating:
5.0

Customer did not leave a comment.

Adrian P 
Rating:
5.0

Customer did not leave a comment.

Guillermo T 
Rating:
1.0

Customer did not leave a comment.

Edwina R  |  Overall Experience 
Rating:
3.0

Only one elevator

carmen c 
Rating:
5.0

Customer did not leave a comment.

Norman G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Norman G 
Rating:
3.0

Customer did not leave a comment.

quasheema j  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcelino C 
Rating:
5.0

👍

VICTOR C 
Rating:
5.0

The place is well run and a asset to community of Paterson

Anthony M  |  First Impressions 
Rating:
5.0

All good

barry p 
Rating:
5.0

Customer did not leave a comment.

Guillermo T 
Rating:
5.0

Customer did not leave a comment.

Yvonne h 
Rating:
3.0

El aire no funciona

cesar d 
Rating:
5.0

Nayade was a gem in a very hard place for me. She was such a pleasant person during a very difficult time for me and my family. UHaul has really found a very special agent and should be very proud to have her as part of the UHaul family.

nadirah p  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

angel r 
Rating:
5.0

I love the agent here! Nayde was a true superstar! Her personality was great and her professionalism was supreme. I really appreciate how she caters to each and every customer needs in such a warm, understanding and willing to help type of way. Agents like her are really hard to find in a booming industry as UHaul. I will be returning there for all future purchases aswell as extending the invitation to everyone that I know. Thank you so much for everything!

nadirah p 
Rating:
5.0

Customer did not leave a comment.

Allen P 
Rating:
3.0

Get new trucks

doreen d 
Rating:
5.0

Customer did not leave a comment.

Leonardo R 
Rating:
5.0

Customer did not leave a comment.

GREGORYJASSELL G 
Rating:
5.0

Excellent costumer services

Nelson A 
Rating:
5.0

Customer did not leave a comment.

yader b 
Rating:
5.0

I rented a trailer to pick my daughter up from college in another state and everything was fine.

JAMES C 
Rating:
5.0

Great service

Jose V 
Rating:
5.0

The best U-Haul experience ever !

UGUR T 
Rating:
5.0

Customer did not leave a comment.

JORGE A 
Rating:
5.0

Customer did not leave a comment.

natisha o 
Rating:
5.0

My overall experience was very good the place and Vechicle was very clean.Cashiers were very informative and respectful.

MARY M 
Rating:
5.0

Customer did not leave a comment.

Cornella H 
Rating:
4.0

Customer did not leave a comment.

steicy s 
Rating:
4.0

Customer did not leave a comment.

Douglas A 
Rating:
5.0

Customer did not leave a comment.

tiffany r  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

wilfredo m 
Rating:
5.0

Love it

LUPE v 
Rating:
5.0

Todo muy bien

Francy P 
Rating:
5.0

Customer did not leave a comment.

Nareman A 
Rating:
1.0

Son unos estafadores es mi única opinión 😡😡

Laura A 
Rating:
5.0

Great service.

md m 
Rating:
5.0

Customer did not leave a comment.

Cesar R 
Rating:
4.0

Customer did not leave a comment.

JANET S  |  Overall Experience 
Rating:
5.0

Best storage facility!!

Tamika N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Renee B 
Rating:
5.0

Customer did not leave a comment.

malik m 
Rating:
5.0

Customer did not leave a comment.

Wellington M 
Rating:
2.0

Customer did not leave a comment.

Cathy A 
Rating:
5.0

Customer did not leave a comment.

RAPHAEL s 
Rating:
5.0

Customer did not leave a comment.

Esther B  |  First Impressions 
Rating:
5.0

The lady was very helpful and very nice I love her

julia a  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Janette G  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LATOYA C 
Rating:
5.0

Customer did not leave a comment.

Ineqwa E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jose c 
Rating:
5.0

Customer did not leave a comment.

Eric R 
Rating:
5.0

Customer did not leave a comment.

Oscar Z 
Rating:
5.0

Customer did not leave a comment.

SCVEN R 
Rating:
5.0

Great service

Jose V 
Rating:
5.0

Great person and all the staff I meet

Kenneth T 
Rating:
5.0

Customer did not leave a comment.

moctezuma r 
Rating:
5.0

So far I'm feeling comfortable knowing my belongings are s Safe.

SCVEN R  |  First Impressions 
Rating:
5.0

Location was clean and organized. Representative was very helpful and pleasant, easy in and out experience with no issues. I will definitely use again.

Gabriel B 
Rating:
5.0

Customer did not leave a comment.

BRENDA G 
Rating:
5.0

The person to help me do very good service and very professional I like to recommend people ok

WALTER C 
Rating:
5.0

Customer did not leave a comment.

keahnna d 
Rating:
5.0

Excelente servicio el personal muy agradable contento por la experiencia el lugar limpio recomendable

CLIFOR H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pascaline S 
Rating:
5.0

Customer did not leave a comment.

Jessica D 
Rating:
5.0

Customer did not leave a comment.

eudi a 
Rating:
4.0

Proper maintenance on truck.. Trucks to struggle on acceleration

Jose P 
Rating:
2.0

Customer service is terrible waiting online for long period of time , only one worker and very unprofessional With the waiting time just to checkout , pickup or return your U-Haul .

JaQuasia W 
Rating:
5.0

Todo está muy bien.

jose m 
Rating:
5.0

Customer did not leave a comment.

alfredo c 
Rating:
5.0

Customer did not leave a comment.

Yorky R 
Rating:
5.0

Customer did not leave a comment.

regina S 
Rating:
5.0

Am very happy and overwhelmed with the service and courtesy the staff showed me.

jose p  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Miosoti M  |  Online Move In 
Rating:
5.0

I would use them and recommend them to any one that's looking for a storage space

ABDULKHA M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel G 
Rating:
4.0

Customer did not leave a comment.

flor H 
Rating:
5.0

Customer did not leave a comment.

deanna h  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

wilfredo m 
Rating:
5.0

Customer did not leave a comment.

Shayna M 
Rating:
5.0

Customer did not leave a comment.

ODLANYER S 
Rating:
5.0

Customer did not leave a comment.

Angel M 
Rating:
5.0

Customer did not leave a comment.

Ravone D  |  First Impressions 
Rating:
5.0

Very good service nice people helpful

Isidora R  |  First Impressions 
Rating:
5.0

Very good service

hector g 
Rating:
5.0

The truck was clean and ready when I arrived. The staff was excellent. Could not have had a better rental experience. Will rent from this location again. Thank you, John

John R 
Rating:
3.0

Customer did not leave a comment.

hernan a 
Rating:
5.0

Great experience at this location. Workers were very attentive! Will recommend ro everyone 👌

Lukiana F 
Rating:
5.0

A good place when you in between life situations and somewhere to put extra belongings until you have space at your place to add them Thank you for being there when I needed help.

Lisa W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DUANNY M 
Rating:
5.0

Good customer service

Senad N  |  First Impressions 
Rating:
1.0

Do not go here. They really charged me the gas fee because i was at half tank, not 5/8ths of a tank. You really expected me to pullup to a gas station to put *$5* in?? Really? Then they charge me a late fee for forgetting to take my lock off even though i came back within 15 minutes to take it off. The Uhaul lock was BROKEN that’s why i even had mine there to begin with. $110 extra for $5-10 of gas and waiting 15 minutes past drop off for my lock to come off. This place will find any reason to charge you. DO NOT GO

Benjamin A 
Rating:
5.0

Thank for everything for you help thank because you help me I need that first time I be there thank an God bless for oll of you

Maria A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffry D 
Rating:
5.0

staff was friendly and young lady at the desk was extremely helpful and polite and explained everything completely and quoted an accurate price.

FAUSTO G 
Rating:
5.0

Excelente atención y la secretaria muy amablemente educada.

carlos s 
Rating:
5.0

Todo estaba vien no tengo comentario

Manuel G 
Rating:
4.0

Customer did not leave a comment.

ramazeea b 
Rating:
5.0

Gracias

Arianny F 
Rating:
5.0

Customer did not leave a comment.

Paula B 
Rating:
5.0

Customer did not leave a comment.

Jonathan B 
Rating:
5.0

Nothing really I enjoy the the service very pleased and comedy made me very pleased and confidence on the move that I made I'm very short notice may my weekend very happy

Michael R 
Rating:
5.0

👍

robert s 
Rating:
4.0

Customer did not leave a comment.

Franyi M 
Rating:
5.0

Customer did not leave a comment.

jennry d 
Rating:
5.0

Customer did not leave a comment.

Kenya P  |  Online Move In 
Rating:
5.0

Clutch and Convenient

Tyler B 
Rating:
5.0

Customer did not leave a comment.

Jose L  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jose L 
Rating:
3.0

Customer did not leave a comment.

shamere s 
Rating:
5.0

Great customer service

natasha s 
Rating:
5.0

Customer did not leave a comment.

JACKELYN c 
Rating:
5.0

The general manager Mrs Paulino is extremely important to the facility and her staff and she's very versed and skilled and knowledgeable

Tamara E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nashley g  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

viviana s  |  Overall Experience 
Rating:
2.0

Staff is not helpful or professional

Renee R  |  Overall Experience 
Rating:
2.0

Too many codes and storage small and far to move

Belinda M  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tamika N  |  First Impressions 
Rating:
5.0

Staff was very kind and helpful. The store manager was very knowledgeable and patient with me. I think her name was Naya. She helped me secure my unit. I am very happy and excited to be a long time customer.

Deandra B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leny H  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Iyeshia P  |  Overall Experience 
Rating:
5.0

I'm grateful for all the help I got from the staff . They are amazing. Thank you .Bmartinez

Brenda M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracey D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VONTRELL H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jashira s  |  First Impressions 
Rating:
4.0

Thank you for your wonderful service have a great blessed week.☮️🎆👋🏾🙏🏽🙏🏽🙏🏽

SHIRLEY S  |  Overall Experience 
Rating:
5.0

The staff was very professional & courtesy.

janet d  |  Overall Experience 
Rating:
5.0

Muy buen servicio.

yulisa c  |  First Impressions 
Rating:
5.0

The staff explained the process since its my first time storing my personal items. Everything went as indicated and I really enjoyed this location and the features offered. I enjoy the safety code to access the building when I need to go in. I truly recommend this to anyone I know. I even had a situation of important paperwork left in the rental vehicle and the staff helped located them. I was so relieved and excited to go get them. Overall an amazing experience and thanks so much to the staff.

Nilda C  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

AQUILLA L  |  First Impressions 
Rating:
5.0

Thank you for your good service keep up the great work have a great blessed day

SHIRLEY S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

miriam b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danisha G  |  Overall Experience 
Rating:
4.0

Everything was ok until I went to my unit and there was poop in the front by our unit entrance. Looks like cat poop or some type of animal

jessica m  |  Overall Experience 
Rating:
5.0

Good service and professional

CARLOS D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jahir k  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ahmad w  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

trina A  |  Overall Experience 
Rating:
3.0

To Expensive....... And the staff are Clowns Except the Manager .. Was always helpful..

MIGUEL E  |  Overall Experience 
Rating:
5.0

Everyone was extremely nice and super helpful

ricardo m  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joewayne c  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rochelle A  |  First Impressions 
Rating:
5.0

Thank you

lashawn t  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CARLENE R  |  First Impressions 
Rating:
5.0

I love the place

anny f  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

colette s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shevon H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BREYANA P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

eurydice d  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERLAND F  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CARLTON M  |  First Impressions 
Rating:
5.0

Excellent thank you for your service

HECTOR V  |  Overall Experience 
Rating:
5.0

There’s 2 employees who are outstanding and helpful chante and Lisa when you talk about communication

William /  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Auristela V  |  Overall Experience 
Rating:
5.0

good human quality and an excellent work team in the end are the best

ODALIS V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leslie C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laneke M  |  Online Move In 
Rating:
5.0

Good staff good manager

Aaliyah A  |  Overall Experience 
Rating:
4.0

The customer service was amazing. I just wasn’t pleased with the fact that there was only one elevator…

FELICIA H  |  Online Move In 
Rating:
5.0

Amazing staff that goes out of thier way

jessenia s  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHANTI M  |  First Impressions 
Rating:
5.0

I love it

kenia g  |  Overall Experience 
Rating:
4.0

The place was nice and clean my ugly negative comments will be it was a bit pricey other than that it was good.

JUAN D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MERCEDES G  |  First Impressions 
Rating:
5.0

Thank you for your service 👍

LUIS C  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Martavius B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VICTOR P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Llilians L  |  First Impressions 
Rating:
5.0

Great crew in Paterson

Ricardo C  |  Overall Experience 
Rating:
5.0

I forgot the person that was taking care of me to get the stage in the truck but she was really really nice and made me feel comfortable moving my stuff so she deserve a big big 100 great job

NICOLE J  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

CELESTE D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

celeste d  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Marie M  |  Overall Experience 
Rating:
5.0

Very good service and good location

Ramon G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danisha G  |  First Impressions 
Rating:
4.0

I would like to let other people know, that I have my belongings there in this Uhaul for 7 month and I have to tell that my experience was right, I don’t have any problem, and I have all my belongings back the way, I leave it, so for me, I don’t had any bad experience I don’t have any problem, sure I pay on time my storage room. So that was my experience in this place. I appreciate and I have to say ¡Thank You!.

marta g  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

demetrio b  |  Overall Experience 
Rating:
5.0

The manager her self helped me physically move my items out of one unit and into another She went above and beyond her job description to ensure my transfer went smoothly when I broke up with my girlfriend Thank you 🙏🏽 so mch

luis g  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BERNARDOM A  |  Overall Experience 
Rating:
5.0

Very helpful in facilitating on site & online coordination of reservation

JUAN S  |  First Impressions 
Rating:
1.0

You auctioned my Unit without giving me notice You will be hearing from my lawyer!

Kyra W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SHAMAYA M  |  Overall Experience 
Rating:
5.0

Staff is nice & friendly!!

MELISSA C  |  First Impressions 
Rating:
3.0

Everything was great and convenient

Ali A  |  First Impressions 
Rating:
5.0

I've been a uhaul customer for years and never have been disappointed

Tamara E  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

nyasiah b  |  First Impressions 
Rating:
5.0

very helpful and very professional , as well as exceptional customer service :}

Melina H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Porsalin H  |  Online Move In 
Rating:
5.0

I would like to say Thank you to your staff for making my experience feel like we’re family *****

janet d  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

yulissa p  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sahdasis-latrell d  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Volante D  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Rodney L  |  Overall Experience 
Rating:
5.0

Got a storage space for my stuff and a nice lady help me and help me understand where everything was at and what to do.

LINDA C  |  First Impressions 
Rating:
4.0