Customer Reviews for U-Haul Moving & Storage of Downtown Jacksonville

1,744 comentarios

400 W Ashley St   Jacksonville, FL 32202
(@ Pearl)

(904) 358-9909

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(904) 358-9909

400 W Ashley St
Jacksonville, FL 32202
(@ Pearl)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

SENTORIA M. 
Clasificación:
5.0

Bryan and Lisa are helpful and prompt to meet customer service needs

BOBBIE W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonda C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Earnest H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

yolanda m.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

LeeRoy R. 
Clasificación:
4.0

Was not told brake monitoring system not working correctly. Had to stop and check at another uhaul, and was told that the truck had that problem but safe to drive

augustus W. 
Clasificación:
5.0

Great equipment and service

William A. 
Clasificación:
5.0

El cliente no dejó un comentario.

BEVERLY J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carrie D. 
Clasificación:
4.0

0

RAFAEL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith M. 
Clasificación:
5.0

easy move-in -Thanks!

tiffany c.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

GLORIA L.  |  First Impressions 
Clasificación:
5.0

Very helpful and professional, thank you

Kandee M. 
Clasificación:
5.0

El cliente no dejó un comentario.

quanisha p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Anderson W.  |  Overall Experience 
Clasificación:
5.0

Friendly and professional managers

Ronique B. 
Clasificación:
5.0

Very friendly staff and great overall experience.

Tom B. 
Clasificación:
4.0

El cliente no dejó un comentario.

BELINDA F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

marty j.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Sherry B. 
Clasificación:
5.0

Everything was excellent except for when I called the person told me it was open 24 hours when I got there. They said they were closing at five so I didn't have enough time to start moving things in that evening. Other than that Lisa was amazing thanks shouts out to Lisa.

Sonya R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sterling G. 
Clasificación:
5.0

Roll out the red carpet 🤣🤣

Johnny E. 
Clasificación:
5.0

This location was exactly what I needed: a convenient location with safety measures in place in the middle of downtown Jacksonville. Staff is very friendly and there are more than enough carts to shuttle boxes. I highly recommend this location!

Christen B.  |  Overall Experience 
Clasificación:
3.0

Pre-worn a first time customer of U-Haul on what could happen verbally what precautions they need to take or what they should be telling the staff

Blayd K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristina F. 
Clasificación:
4.0

The lady that checked me in made the process easy and fast

Ralph W. 
Clasificación:
5.0

The truck needs a tuneup asap

isreal S. 
Clasificación:
5.0

El cliente no dejó un comentario.

WayShawn K. 
Clasificación:
5.0

Initially had reservations at Myrtle Avenue location. No one showed up to work. Lisa at the Ashley Street location quickly took ownership and resolved my issue. Kudos to her for assisting!

GENA E. 
Clasificación:
5.0

Bryan was extremely helpful and courteous

Joseph A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

issac g.  |  Overall Experience 
Clasificación:
5.0

Excellent service!

Michelle H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary D. 
Clasificación:
5.0

For a customer service and they go beyond their job

DeAnthony M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joanna M.  |  First Impressions 
Clasificación:
5.0

Staff was fast and effective when dealing with all the guest. Awesome place to rent space from!

Drew C.  |  First Impressions 
Clasificación:
3.0

It was supposed to be cancelled I never moved in

Angela M.  |  Online Move In 
Clasificación:
3.0

I got this unit for brother Kenneth Jackson he promised me he would pay on time I'm so sorry he left me looking bad sorry for your inconvenience

carla j.  |  Overall Experience 
Clasificación:
4.0

It was quite busy picking up the truck and returning the truck, a second person to check customers out would be beneficial and keep people from getting upset by having to wait.

Ame Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

alisha d.  |  Overall Experience 
Clasificación:
5.0

Everyone at this location has been extremely nice. Very professional and accommodating. Thanks for everything Felicia

felicia w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

steven Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shevin P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Beth M. 
Clasificación:
4.0

El cliente no dejó un comentario.

sean M. 
Clasificación:
2.0

Moving truck cab and storage area smelled like cigarettes and dirt. The attendant was rude to me because I did an online reservation and pickup and the truck assigned to me was parked with a fence behind it and another truck in front of it. I let her know I wasn't sure how I could get out with it parked like that and I was told in a condescending and rude way “Well you should've picked the one in front.” I then explained that I would've but the system assigned the vehicle and I had no choice and her attitude immediately changed and she moved the other vehicle out of the way. Also, when I got the vehicle, it had less than 1/4 tank of gas. Overall I would not recommend this location.

Jennifer A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK C. 
Clasificación:
5.0

Great location, great customer service

Meagan R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cedric W. 
Clasificación:
3.0

Mice droppings frequently visible in storage unit as well as eaten through plastic bags and cardboard boxes in the unit destroying items. Uhaul would not prorate the month, advised of the move out but made me pay for the full month.

CAROL W.  |  Overall Experience 
Clasificación:
5.0

The customer service was excellent. Had me in and out on rental and return

Vincenzo M. 
Clasificación:
5.0

El cliente no dejó un comentario.

cynthia A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rose S. 
Clasificación:
5.0

Very proffectional

terry w.  |  First Impressions 
Clasificación:
4.0

It used to be a time when a customer would have access 24/7. What happened?

joe w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Trina C. 
Clasificación:
5.0

For two years Uhaul was a big help and reasonable, Thank you.

Porsha J.  |  Overall Experience 
Clasificación:
5.0

Always clean and staff always knowledgeable. Great storage experience.

Patricia K.  |  Overall Experience 
Clasificación:
5.0

Fantastic experience

Evan J. 
Clasificación:
5.0

Ran smoothly from start to finish, in my 42 years in Jacksonville. Uhaul is my go to for moving. Thank you and appreciated the customer service and courtesy.

Benjamin A. 
Clasificación:
5.0

Another customer did not return a truck so Brian did a great job to accommodate and make things work, Very happy! Rich

Rich P. 
Clasificación:
4.0

El cliente no dejó un comentario.

delton l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ken N. 
Clasificación:
5.0

Staff was really polite Miss Lisa and Mr Bryan was awesome.

BEVERLY J. 
Clasificación:
5.0

I didn’t end up needing the unit the customer service experience was beyond excellent

Renell G.  |  Online Move In 
Clasificación:
3.0

Better Costomer vehicle parking. More available variety to choose from.

Antoine B. 
Clasificación:
3.0

The truck had grinding brakes and a transmission that shifted very hard from the start. Pulled to the right. Made it to the destination then the right front wheel experiences a bearing failure or brake failure or both. Tire blew. The truck had been maintained very poorly.

Peter G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Matthew B. 
Clasificación:
3.0

Tires were only inflated to around 30-40 PSI. Cargo Can says 55 for front tires and 80 for back tires. Spent over an hour filling them up at several gas stations

William C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kaitlin J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANE Q.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Quanisha P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kayron C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeff C. 
Clasificación:
5.0

Thank you guys so much my move was so easy thank you for being the company that you are God bless

Eleshia O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Owen W. 
Clasificación:
5.0

You all have an amazing employee in that man. I am sorry I do not know his name I'm not sure I think he is the manager I'm not sure but whoever rented me that truck was amazing. My father is challenged with walking and he pulled the truck for us and he opened the door when I put the walker in he was just amazing. It was truly the best U-Haul experience.

William M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hakeem S. 
Clasificación:
1.0

Lisa was very rude. Her customer service was extremely poor.

Derrick D. 
Clasificación:
2.0

Received the truck and it was full of roaches from small to large ones. Whoever had it before me was nasty. I had to go and by roach spray. A sponge mop and flooor cleaner to clean out the truck. Wasn't a good fit this time… very disappointed.

Sabrina C. 
Clasificación:
3.0

It's expensive for storage. The hours are inconvenient for my work schedule.

Corbin K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christy G. 
Clasificación:
5.0

In the future to have hire people to answer the phones if possible*

Marva S. 
Clasificación:
5.0

El cliente no dejó un comentario.

keith p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nayomi T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

anthony J. 
Clasificación:
5.0

The reservation process is terrible. The preferred location did not have the truck reserved. Ended up with a much bigger truck than wanted or needed. Kudos to owner of U-Haul Moving & Storage of Downtown Jacksonville who stepped in to solve the problem.

Eric S. 
Clasificación:
5.0

Bryan is the best!! Takes great care of us every time. He is an asset to the company.

SHANEEKA N. 
Clasificación:
5.0

Overall the truck was clean but the inside windows were dirty and mirrors on the truck were very hard to move, the building and storage was very clean and hand truck was bent making it harder to use

Bruce B. 
Clasificación:
5.0

The owner was super friendly and accommodating and helped changed my reservation when I was running late. He was enthusiastic and funny and make the check in experience a breeze. The truck was already pulled through and we left within 5 minutes!

Mark Z. 
Clasificación:
5.0

helpful

THEODOSIA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Candice M. 
Clasificación:
5.0

Lisa is a great representative. She was friendly, professional and took care of business in a timely manner.

Brent T. 
Clasificación:
5.0

El cliente no dejó un comentario.

veronica G. 
Clasificación:
5.0

Brian and his staff provided professional courteous service.

eddie e.  |  Overall Experience 
Clasificación:
4.0

I was pleased with their service.

Chrishanda D.  |  Overall Experience 
Clasificación:
5.0

Bryan is amazing! The BEST customer service ever! He went beyond the call of duty!! I greatly appreciate all his help!!!

Mia M. 
Clasificación:
5.0

Bryan is great.. I have had a unit there the past 4 years.. never had any problems...

jennings m.  |  Overall Experience 
Clasificación:
4.0

Easy access in and out of building. Managers were very nice and helpful! Would use them again.

JENNIFER E.  |  Overall Experience 
Clasificación:
5.0

Fast easy drop off experience with no additional charges.

patrick K. 
Clasificación:
5.0

Kind staff!

JAMES O. 
Clasificación:
5.0

El cliente no dejó un comentario.

REGGIE W. 
Clasificación:
5.0

Bryan and Lisa super helpful and professionalism occur all the time.

Denise C.  |  Overall Experience 
Clasificación:
5.0

Nothing! My experience wad exceptional

Jontae I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise C. 
Clasificación:
5.0

Bryan and his team are great!

ANDREW S.  |  First Impressions 
Clasificación:
5.0

I had a minor incident with a car denting my door of my vehicle while it was parked in your lot. I am currently in the process of filing a police report so U-Haul will release the video of the person who damaged my vehicle. With that done, I will be happy to have the matter resolved. The staff was excellent at relaying what I needed to do to move this issue forward and towards a resolution. Clifton Baradell 225-329-3442

Clifton B. 
Clasificación:
4.0

Make sure equipment is in the van

Krista M. 
Clasificación:
5.0

I have used this location twice

Lucienne S. 
Clasificación:
2.0

El cliente no dejó un comentario.

Terrekia J. 
Clasificación:
5.0

Everything was great. I can suggest ideas...have 2 keys for customer...one for driver and passenger if there is a passenger in case key locked inside. Or equip vehicles with onstar or similar to open locked vehicle or start without key and track vehicle. Customers would have choice to opt in or out.

KENneth W. 
Clasificación:
5.0

El cliente no dejó un comentario.

kevin G.  |  Overall Experience 
Clasificación:
5.0

GO JAGS

derek b.  |  Overall Experience 
Clasificación:
5.0

I will recommend shipping with a pod in the future.

william T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Caridad R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ragina k.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Qassem A. 
Clasificación:
5.0

Easy return. Friendly staff.

johnathan B. 
Clasificación:
4.0

Make sure the vehicles are working properly. The van I rented had a few issues. The brake light and signal light wasn't working and the tire pressure light was on.

Pacidda M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David V. 
Clasificación:
5.0

Everything was great. Smooth process all the way around - really helpful during a high stress time like moving.

Jessenea S. 
Clasificación:
5.0

The only thing I would change is that they need a bigger parking lot. But they are great people and I would certainly recommend them.

Edward M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Austin M. 
Clasificación:
5.0

Check engine light was on in vehicle when I left with it. Overall though vehicle drove fine, but at red lights you could feel it engine jumping.

Brandon G. 
Clasificación:
5.0

I appreciate the functionality of the storage facility. Bringing things into the indoor facility might seem somewhat troublesome, but actually everything is safely stored and kept and it just takes a short time to move everything.

Refugio R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy W. 
Clasificación:
5.0

The lady on duty is extremely knowledgeable and helpful with a speedy f

Dianna C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roxana M. 
Clasificación:
3.0

No radio no gas

Janet J. 
Clasificación:
5.0

Servicio al cliente de excelencia. Bryan P. Was very helpful not only on site also on the phone I call numerous of time and sure enough he was very informative with my storage reservation on a different site since i waited over 25 min he suggested that he would take care of my reservation storage would give me a call as soon as possible. Always with a smile am very satisfied. I wish I could say the same on the storage on Phillips HWY.

Jacinto G. 
Clasificación:
5.0

Bryan was very nice and very professional

JANICE W. 
Clasificación:
4.0

El cliente no dejó un comentario.

DANIEL K. 
Clasificación:
5.0

Courteous and professional service.

Pamela F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rick T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nichole M. 
Clasificación:
3.0

El cliente no dejó un comentario.

lu tuan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

kori s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry M.  |  Overall Experience 
Clasificación:
5.0

Thank you all

Shirley J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Taneisha C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

YIMIS B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alison F.  |  First Impressions 
Clasificación:
5.0

I love this location it is convient and they always treating me with excellence. From the manger all the way down to the staff. I will always recommend people to use this location.

MUZETTE T.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

William D.  |  Overall Experience 
Clasificación:
5.0

Absolutely love this location! Building is older but Always very clean and well-maintained. The staff is very helpful and very professional.

SUSAN G.  |  First Impressions 
Clasificación:
5.0

The manager, I believe his name is Brian. He's excellent. He really went the extra mile for us with the whole process helping my husband out. Very friendly. If we need to use again we'll come back here!

Kathy Q.  |  Overall Experience 
Clasificación:
5.0

The staff in Jacksonville was very helpul.

YIMIS B.  |  First Impressions 
Clasificación:
5.0

Lisa was extremely helpful in locating a storage On the floor I requested.

Denise C.  |  First Impressions 
Clasificación:
5.0

I liked it was Kool

Joshua H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy T.  |  Overall Experience 
Clasificación:
5.0

Customer services are Awesome, brayan and the other Old lady, They are Amazing I can’t tel

godfrey m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

jessie c.  |  First Impressions 
Clasificación:
5.0

Manager Bryan very helpful

barbara A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lakesha R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Sharon B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Margarita L.  |  Overall Experience 
Clasificación:
4.0

Everything was perfect except closing at 7.

Sharika T.  |  First Impressions 
Clasificación:
5.0

It was a pleasure doing business with you.

ANTONIO C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

misty r.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

donna m.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

shannon d.  |  First Impressions 
Clasificación:
5.0

I really appreciate the staff, exspecially Bryan!!! Bryan is an angel  on earth!!! He helped me tremendously! Bryan also made sure I moved in the storage carefully with assistance due to back issues!! He is very professional! I recommend uhaul storage downtown… ask for Bryan past tense of 5 ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

CHARESE R.  |  Overall Experience 
Clasificación:
5.0

Everything went well

William D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMIESHA S.  |  Overall Experience 
Clasificación:
5.0

Gracias

carolyn w.  |  Overall Experience 
Clasificación:
5.0

The reason why I said No to the staff worker. The Lady that work their needs to learn more about customer service. To me she treat people as if they are homeless not everyone is homeless. She does not have consideration for others. I apologize for not remembering her name. She is the only White American Female that has been working there since I have open up my account between 2019-2021. I would like to send a special thank you to Mr. Bryan Petty the GM for taking the time to be considerate of others, Professional personality towards people. Keep up the Excellent work Sir, If I had to reopen my account in the future it would be my pleasure to do it again. Thank You U-Haul for your service. Michelle Clunie Monroe

MICHELLE C.  |  Overall Experience 
Clasificación:
5.0

Amazing how this location is nice and ran very smoothly.

Patricia K.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

danielle d.  |  Overall Experience 
Clasificación:
5.0

Brian was very helpful and professional!

HECTOR J.  |  Overall Experience 
Clasificación:
5.0

The lady on duty at that time was very courteous and helpful!

gregory k.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

brittany h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

john M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LAVONNA S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SYLVIAN R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

trudie p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

andre n.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Sharon B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ALONA S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

joseph a.  |  First Impressions 
Clasificación:
4.0

I love my local u-haul location, I try to use tha same one each time so I could to know tha staff, that works for. I always get great service.

bobby b.  |  First Impressions 
Clasificación:
5.0

I had an excellent experience right from calling to reserve the unit to arriving with a trailer to leaving after I had all my stuff in the unit. Everyone was very friendly and helpful. It was a very good experience.

Erin B.  |  First Impressions 
Clasificación:
5.0

Love it and the leadership!

Leon E.  |  First Impressions 
Clasificación:
5.0

The manager and the sistem manager we r very helpful. And day keep the place very cleen. And Organice. And allways sehem cleaning the truks as day come in frome Ben use i really recommend this place day do a good job

jaun r.  |  Overall Experience 
Clasificación:
5.0

Mr Petty deserves a raise . People like him are hand to come by . Thank you for such great customer service.

Porsche M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

regina h.  |  Overall Experience 
Clasificación:
4.0

Needs AC on all floors

Sharron B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ukina C.  |  First Impressions 
Clasificación:
5.0

Would be nice if it was open 24 hours.

Barbara M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jody A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

latisha b.  |  Overall Experience 
Clasificación:
2.0

Reporting rodent droppings in my furniture. I reported it to the person who was working when I checked out.

mel j.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

VANESSA D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary B.  |  Overall Experience 
Clasificación:
5.0

Great staff . Great place . Only thing I could really say is it might need a bigger elevator. Overall would recommend.

Dusty S.  |  First Impressions 
Clasificación:
5.0

Had my unit for over 2 years. Mr. Petty and his staff are professional and knowledgeable.

vashti r.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Anthony D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffery L.  |  First Impressions 
Clasificación:
5.0

Would love the hours to be closing open till 10 PM

teresa c.  |  First Impressions 
Clasificación:
5.0

Bryan & Lisa were ansolutely Amazing over the last two years I have had a unit there. Through Life's ups and downs (even before Covid -19), they were Always there on the phone or in person, eager to help, knowledgable, Friendly & made you feel Welcomed always. They went above and beyond & I will never forget them. It was bittersweet for me to move out but their compassion, professionalism & Customer Service during some of my darkest days, made such a positive impact. ¡Gracias!

denise s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jadene K.  |  Overall Experience 
Clasificación:
5.0

Great

KECIA B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

antoinette c.  |  Overall Experience 
Clasificación:
5.0

The staff was professional. The manager Bryan help with me a lot of questions or concerns I may had but over all everything was great for the time I used the storage unit. I do recommend that they do get some air conditioning other than the first floor.

ric'toria p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

kelly m.  |  Overall Experience 
Clasificación:
5.0

Bruan was helpful and kind

Johany C.  |  First Impressions 
Clasificación:
3.0

Brian and Linda are phenomenal! Both have been the greatest of help for the 2.5 years I had a storage. My issue with the facility is corporate. The elevators were down for well over 6 months. This is UNACCEPTABLE on all levels! Although cost was zero out monthly, I had items in storage 2 months after I closed/moved into new house. My wife was very upset by this lack. Corporate needs to do better!!!

magic sons t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

sherry p.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Jean M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Taria W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Leola B.  |  Overall Experience 
Clasificación:
5.0

Manager Bryan Petty was pleasant and helpful. I would definitely use this facility again. I enjoyed working with Bryan.

Lewis M.  |  First Impressions 
Clasificación:
2.0

Byran is the best and the lady who works the Ashley St location. I give them 5 Stars all day. However....the 2 Stars are for the elevator being down way too long. But.... I'm still very thankful for this location overall you guys are great.

Joanne A.  |  Overall Experience 
Clasificación:
1.0

I was unable to get moved in on the same day that I had planned and therefore had to keep my truck an extra day. The next day I could not start moving things back into the storage until I got off work at 6 and they told me that I had to be done by 7. With one more load to go I was told that I have would have to wait till the next day because the elevators would stop working and was lied to and told that there were no stairs. But what I find absolutely unacceptable is the fact that they only have one tiny little elevator that cannot accommodate a mattress or any size bed. As I was rushing to move all of my stuff into my storage the elevator kept stopping at every floor to pick up other traffic slowing down the time I had to move my stuff. An absolutely horrible horrible experience. Every other storage place even including other u-haul facilities have always had multiple industrial size elevators. I don't know who designed this place but it's a complete farce and a complete waste of my time and money. I could not be more disappointed.

Royce H.  |  First Impressions 
Clasificación:
4.0

The lady in the front has a bad attitude.

Yalonda W.  |  Overall Experience 
Clasificación:
5.0

The only issue I had was with the elevator not working for a very long time. I tried getting my stuff out two different times but was not able to. Brian was really understanding of the situation and did give me a month free for the inconvenience. I would definitely use them again.

Roxana C.  |  Overall Experience 
Clasificación: