Extraordinario servicio al cliente
ANTONIO ACustomer Reviews for U-Haul Moving & Storage of Downtown Jacksonville
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
It was a very pleasant experience and Sir and Ms. Lisa were very helpful. I have nothing but kind words to speak of the both of them. If the world had more people like the two of your employees, it would be a better place.
LEE N | First ImpressionsThe guy that helped us was very friendly. I had this truck rental reserved for over two weeks, and when we went in for pickup he said they didn't have the 26 ft truck I had rented the previous renters didn't return it.. there should be something to prevent this.
ANTHONY CI reserved a furniture dolly and a hand-truck dolly, but when I picked up the truck I was informed that neither was available. These items are critical for moving, and not having them available despite being reserved made for a horrible experience. Further, somehow my drop-off location was changed which I was not informed of and made for more inconvenience at the end of my move.
DAVID DGreat service
APPOLONIA TMade it a smooth and easy process, from start to finish. ¡Gracias!
LaVell SThe process was smooth and easy and the young lady at the desk made everything a breeze! Can't remember her name but she has blond hair and very nice customer service skills!
LATRIVIA BBrian and the all of the staff were excellent.
MICHAEL MBueno
GILDARDO UThe representative walked outside and began the interaction by saying "You need something?" We said yes we need to return the equipment we rented. She shook her head and walked away from us, saying she doesn't have time for this. It only went downhill from there. I wouldn't even recommend this location to Xi Zing Ping or the Little Rocket Man. I'd vote for a Democrat before I went back.
MARK TThe only complaint that I have is that the inside back of the truck (which in the future I will check prior to leaving lot) was dirty and smelled like piss. So I had to clean it to get rid of the smell prior to loading the truck. However, the service I received was great, he was attentive and customer focused.
DESIDELIA MTerrible customer service. The employees are rude plus the van that I reserved was not available. Was given a bigger vehicle but the dashboard was black (not able to see speed etc. On dash in the dark) so vehicle was not available to drive at night. Bad bad experience overall
PHILLIP FMy favorite Uhaul location. Lisa and Bryan always provide excellent customer service.
RONIQUE BThey were close by! They had what we needed! It was ready to go! Very friendly and professional - knew what they were doing!
RODRIC MAlways friendly and helpful Knowledgeable.
SELECIA Y | Overall ExperienceGreat experience. Simple and efficient. Thank you.
JEFFERY CThey where very friendly and they did there job great I was always greet by Lisa with a smile
Joyce B | Overall ExperienceExcellent customer service!!!
SANBRANESS JThe representative that was present during my rental and my return was hands down the best of all time! I missed his name but please forward my gratitude and give this person a raise.
EMMANUIL PMs. Lisa at the front desk was awesome!!!!
KATRINA BMs. Lisa's helpfulness, knowledge, and friendly demeanor make her an invaluable asset to your team. Her assistance has saved me time and stress on multiple occasions. Gracias
biko m | Overall ExperienceNothing to improve just keep doing a good job
TARSHIA ALisa is awesome!
JENNIFER GMr. Bryan P. Extremely professional, quick fast service. I was asked for additional services, Dolly or do I need a u haul storage.
DENISE CTruck was rented to me with the gas line past E
JOSHUA GPro: Customer service was excellent; Bryan & Lisa couldn't have done better! Con: the elevator is extremely small and I saw a roach in my unit during move in.
ELIZABETH RThe only problem that I have with U-Haul services is why all of these fees, like environmental also rental fee, cause you already have to pay for the rental itself.
mundae HHad to go to a different location to pick truck up. I had called two days ahead and the original location said they would have our truck and when we got there they did not have it. Have to drive all across town to get our truck. Very frustrating. Won't ever use U-Haul again.
DOUGLAS WMrs Lisa made it a good experience for me
SLLIE JThe representative was very efficient and quick with servicing me. Any questions I asked he was very knowledgeable and helpful.
DONNA JQuick easy pickup and drop off. Thanks for the great service
JAMES BStay with the 19$ a day do not increase promoted rates on truck if your not standing by your advertisement
ALFREDO DWhen I get there I’ll do a survey
Anthony L | Online Move InWell, I experience today was a great At this moment, no improvements I really truly need it.
VALERIE SKeep it up, good job
WILLIE PI absolutely loved my experience at the Uhaul storage downtown Jacksonville. The staff is beyond helpful and are great people who really care. Bryan is a wonderful manager. He was a blessing to me during my time at the storage unit and has gone above and beyond anything I could have imagined to ensure that my experience with Uhaul was nothing but the best. I am grateful for my experience. I will definitely be recommending The Downtown Jacksonville Uhaul storage facility to as many people as possible.
michelle f | Overall ExperienceSending invoices to customer. Also sending invoices to customers prior to deducting payments from customers accounts. Stop trying to automatically adding on things without the customers knowledge right before finalizing a payment.
TERRENCE DLisa was great - but she needs help. One staff member (her) on a Sunday??? She was running around doing everything, but because she was the only one there (ON A SUNDAY), people were having to wait quite a bit. The Manager needs to hire more people. Not hiring more staff could be an indication of greed?
DOUGLAS JLisa is an asset to the company. She is always very helpful and knowledgeable. I needed her assistance on multiple occasions and she always came through.
SHARON MNothing, customer service is great
WILLIAM MThe young man that walked me through the process was Awesome! He should be a manager or at the very least a trainer!
carol w | First ImpressionsAppreciate you for the good service.
TEMBA K | Overall ExperienceN/a
LATARSHA RCustomer service was not good. Employee didn't help explain the checking in or out process and told me to park in a handicap spot, which was very stressful. Maybe she was having a rough day. Idk, but customer service would bump this place up a notch. Moving is already stressful. The elevator was very small and the hallways where you push carts down were narrow.
Stephen R | Online Move InExcelente
ely t | First ImpressionsI had a long ride from Florida to Iowa. I had zero problems out of the truck. The staff was great and very informative. Thank you U-hAUL!
Marcia MFriendly, fast service. Clean truck. Great experience.
DANIEL ANothing to improve on. Staff, just continue to be helpful and courteous. We are planning to use rental service again next month!
PATRICIA PI was very impressed by the U-Haul Downtown Jax personnel, location, and rental vehicles. The store organization (inside & out) and cleanliness were superb. The van and supporting equipment I rented were spotless and in great condition. The rental fees were very reasonable and explained fully up front with no surprises when I checked the van & equipment back in. Most importantly, Lisa and the other workers were very professional and helpful. It is very clear Lisa runs a great business and cares about the community in downtown Jax.
GARY MVery kind and helpful staff!
JAMES OI appreciate everyone like Sir, and Ms. Lisa. They have done wonders for me.
DONYELL M | First ImpressionsMy experience was wonderful!!
Lori GExcellent service we got the project done very helpful.!
JAMES BBrian's customer service is ALWAYS TOP TIER!!!
Shaneeka NThis location is the best there is. No notes.
Randi BVery good assistance from Manager and Staff in obtaining and returning truck! Professional and courteous too!
PATRICIA PThis is in downtown so they do have the facilities lock up and you have to call to get let in the building. No worries the service was fast and quick for drop off. easy to find and easy parking.
Patricia KNo improvements needed.
Andy SZero professionalism.
Joshua CThe customer service was outstanding and very efficient in meeting my needs.
JIMMIE CTruck was fairly beat up. Rear door stuck moving up and down. Air conditioning quit. Engine chugged and would almost stall at traffic lights.
Daniel AI think that they should stay open a few hours longer
FREDRICK C | Overall ExperienceWe returned after hours, so no personnel there. ¡Gracias!
Sarah HKeep as you have it, job well done, I like renting from this facility, good people to work with and kind and courteous, always on point, thanks
willie pElevator very too small! Had to make several trips than at other storage facilities because you can fit much in the elevator.. I absolutely loved the staff! They were patient and very helpful!
nikia s | Overall ExperienceVery secure being that it's downtown. Thanks for the 2yrs +
Kenneth S | Overall ExperienceEasy to drop off - the App glitched - but the attendant was able to verify the truck was returned to his inventory.
Reggie FThe only thing I would say I ordered a utility dolly but they didn't have any maybe have more dollies
Richard GLisa was the best, she was very helpful, nice and got me in and out of the store fast. 10/10, thank you Lisa!
Jose MThe manager was absolutely amazing from start to finish. This will definitely be my goto uhaul hub from now on. Communication is key and this uhaul understood that. Thank you so much. I will be back
CESAR CThe general manager was very professional, compassionate, and helpful! He was a joy to be around.
Sophia CI didn't like that I couldn't access the building into they open.. I had to wait until 9 to move my stuff out
talisa y | Overall ExperienceBryan Petty @ the Ashley Street (Jacksonvile FL) location is amazing. He was very professional and made the process of renting the 15' Uhaul truck very simple, quick and pleasurable. I would highly recommended this location for Uhaul rental services.
KENDELL WCustomer Service A+
YVONNE P | First ImpressionsBrian and Lisa were great, they really looked out!
AARICA L | Overall ExperienceBryan was very professional and displayed great customer service. I'm happy that I chose to rent a storage unit with U-haul.
Danielle J | Online Move InThe staff was amazing, especially the manager! He went well out of his way to help me move my things in and out of the storage facility and the truck, both when I was placing my things in storage and when I was taking them out to move into my new home. And he helped me do this in order to avoid being charged an extra day. Top quality service!!!!!!!
matthew C | Overall ExperienceThe only complaint I have is that they don't do weekly rentals. I had to pay for an entire month when I only needed it for another week. A refund for the weeks I didn't use it would be extremely helpful.
Linda R | Overall ExperienceMrs.lisa was wonderful she did her best to accommodate me on the size unite with my budget I've rested there before on w.ashley and it was the same great welcome every time.
KIMBERLY B | First ImpressionsGreat service!
WILLIAM A | First ImpressionsThey make me feel at home thank you
CHERYL G | First ImpressionsI’m going to miss heading to the Ashly street location from day one the entire staff was welcoming and made sure I and my belongings were secure the entire time of my lease I would’ve been out but the friendly staff just made me want to stay if I ever needed anything they helped I appreciated all they did That’s a one of kind staff Thank you guys I will truly miss but i will visit from time to time for miscellaneous supplies
Arthur C | Overall ExperienceThis site is managed amazing well. Staff was very helpful and kind. I will use anytime I need storage in the future.
AKEYSHIA H | Overall ExperienceI called in requesting a truck and storage. The truck was available " but when I inquired about the storage " I had to go to another Uhaul for to store my furniture . Very Upset
judy s | First ImpressionsIn order to enhance the moving experience the elevator should be wider much like a freight by elevator to include more items per trip. When a unit is rented also please remove safety lock to access the location the first time.
Rudolph C | First ImpressionsCustomer service was always the best. Thank you
SHAKYRA S | Overall ExperienceThe agent was extremely helpful and understanding to a situation that required his personal attention
RALPH G | First ImpressionsAny time I have done business with this location, the staff was friendly and very helpful. I would definitely recommend this location to friends and family.
MICHELLE J | First ImpressionsManagement was great.
helena h | Overall ExperienceGreat team of staff members here!!👍🏽✨️
ALICE M | Overall ExperienceKeep up the good job To the community
TEMBA K | First ImpressionsHighly recommend this location to anyone
Jeremiah S | Overall ExperienceThank you forever thing you done for me
shanta g | Overall ExperienceVery clean and secure facility. The staff is friendly and helpful.
Sean O | Online Move Inwould have received 5 stars but leave room to only better what is already excellent.
alan h | First ImpressionsJust Great*******
Renada B | Overall ExperienceThe entire staff was very nice every time I came in. The facility was always clean. Thanks for everything.
Brittany M | Overall Experiencegreat customer service, always clean facility.
tiffany c | Overall ExperienceParking lot at downtown location is always filled with rentals. These should be parked elsewhere to give storage customers space to park a BNB d access personal belongings.
Jesse F | Overall ExperienceClosed and moved out august 7th and 8th and had termites in our dressers and tv stands, And still am getting calls about a balance due? When it's November.
Ambrea R | Overall ExperienceThe manager was very accommodating considering my situation. The staff was always very friendly. The location was always clean.
Tiffany H | Overall ExperienceI preferred to deal with Bryan due to his great customer service and customer needs. For the last 3 years he has been a great help and I appreciate his kindness!!! Great Job!!!
suzanna s | Overall ExperienceBest customer service!
Tristan W | First ImpressionsNot sure how more than one customer can use this facility. Parking is really inconvenient, staff should work on her attitude she was a bit rude initially but her mood changed.
Tonneisha R | Overall ExperienceThe staff is great, Brian is the GOAT...! I'll mever rent from anywhere else...
Richard G | First ImpressionsLies and rudeness are all you should expect from this place
michael k | Overall ExperienceI appreciate the staff for their understanding, concernning my matters, much thanks
RAFAEL` S | Overall ExperienceBryan and the rest of the staff were amazing
tiffany h | Overall ExperienceMr. Petty addressed my questions or concerns immediately and understood financial arises.
Nubia A | Overall ExperienceBryan and Lisa was extremely helpful and very nice. This was my second time renting from them.
Cecilia F | Overall ExperienceBecause this is an inside facility would’ve been nice if this was a climate controlled facility…extremely hot inside units when loading or unloading…
REBA J | Overall ExperienceKeeping my belongings safe in a safe place and very secure….
rosette h | First ImpressionsAnytime I have to drive from VA. To Jacksonville to assist my mom w/ any moving needs, I use the Ashley Street Location, they're always Respectful, professional, helpful & Reasonable...
JAMES P | First ImpressionsI will say the two people working the desk on 8/1/23 around 6pm was very pleasant and they helped me so much. They have excellent customer service and they go above and beyond. They even helped me get the trailer off the lot when I was done. That's above and beyond and they both need raises!
Latoya S | Online Move InMy overall experience was excellent, I I will be using the facility again as soon as I am able.
warren d | Overall ExperienceBryan was extremely helpful in making my move less stressful. He is very professional, respectful, and well mannered.
andrea c | Overall Experience✨THANKS✨
Tiffany m | First ImpressionsBryan and Ms. Lisa are awesome! They were very helpful and so knowledgeable! I have recommended them and this location to everyone I know!
Rashaundra B | Overall ExperienceMy one negative on separate occasions I noticed German cockroaches on the elevator or outside the bathroom. I didn't see any in my unit but with roaches once you see one there is a million more guaranteed
James J | Overall ExperienceEverything was good to go. I believe folks bring roaches with them to storage. Nice storage
rio s | Overall ExperienceLonger weekend access hours would be helpful. But it won't stop me from renting here because everything else is awesome! Especially the staff!
SUSAN G | Overall Experience