Customer Reviews for U-Haul Moving & Storage of Downtown Jacksonville

2,148 reviews

400 W Ashley St   Jacksonville, FL 32202
(@ Pearl)

(904) 358-9909

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(904) 358-9909

400 W Ashley St
Jacksonville, FL 32202
(@ Pearl)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Chanel M 
Rating:
5.0

Customer did not leave a comment.

Michael M 
Rating:
5.0

Customer Service A+

YVONNE P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HEATHER P 
Rating:
5.0

Customer did not leave a comment.

William A 
Rating:
5.0

Brian and Lisa were great, they really looked out!

AARICA L  |  Overall Experience 
Rating:
5.0

Great CS.

William A 
Rating:
5.0

Customer did not leave a comment.

AARICA L 
Rating:
5.0

Customer did not leave a comment.

Keenai D 
Rating:
4.0

Customer did not leave a comment.

Torrance B 
Rating:
1.0

Customer did not leave a comment.

brian j 
Rating:
5.0

Customer did not leave a comment.

Weph C 
Rating:
5.0

This was the best experience I have had with U-Haul. Seems like U-Haul has made a real tangible improvement is their quality of service. Thank you.

William C 
Rating:
5.0

Agents were courteous and professional.

Henry M 
Rating:
5.0

Great staff!!

Suny C 
Rating:
5.0

Need more people or someone to stay in the office

Xitlali R 
Rating:
5.0

Accessing U-Haul after hours was very simple and easy. Location was very clean and everyone was pleasant. Best location and best experience I’ve encountered thus far.

Danielle J 
Rating:
5.0

Great service and a professional staff that got me in and out in a timely manner. Thanks Bryan

charles P 
Rating:
5.0

Bryan was very professional and displayed great customer service. I’m happy that I chose to rent a storage unit with U-haul.

Danielle J  |  Online Move In 
Rating:
5.0

Brian is a rockstar and Lisa is a lovely person. I always choose this location to conduct business because they always make me a priority and are so kind and hardworking.

Nicholas F 
Rating:
4.0

Bryan was great. Would rent from this location again and recommend to friends.

brett h 
Rating:
5.0

Customer did not leave a comment.

Ronique B 
Rating:
5.0

Nothing. Everything was perfect thank you. And Manager was Awesome

leola b 
Rating:
5.0

Great experience like always! I am always using U-Haul in different locations in Jacksonville and they never disappoint! Also both employees that helped me were both amazing !!

Hannah M 
Rating:
4.0

Customer did not leave a comment.

TANYA W  |  First Impressions 
Rating:
5.0

The wonderful lady who helped me was amazing. We had a motorcycle stop functioning on the side of the road so she helped to get us setup with a trailer to get to a safer location. Thank you so much!

MELISSA B 
Rating:
5.0

Customer did not leave a comment.

brittany h  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

nikia s  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brittany H 
Rating:
5.0

Customer did not leave a comment.

Lynell S 
Rating:
5.0

The staff was amazing, especially the manager! He went well out of his way to help me move my things in and out of the storage facility and the truck, both when I was placing my things in storage and when I was taking them out to move into my new home. And he helped me do this in order to avoid being charged an extra day. Top quality service!!!!!!!

matthew C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Milicent T 
Rating:
5.0

Lisa and Bryan were amazing! This was the third location I had been shuffled to after my initial reservation was canceled by the store I was sent to in the ghetto. The truck was not swept out at all but I had the impression it had just come back and was in no way a reflection on the great service I received by the team.

Jamie P 
Rating:
5.0

The only complaint I have is that they don't do weekly rentals. I had to pay for an entire month when I only needed it for another week. A refund for the weeks I didn't use it would be extremely helpful.

Linda R  |  Overall Experience 
Rating:
4.0

It was an easy drop off, as first timer i was a little confused😅 .

Nelson L 
Rating:
5.0

Excellent customer service

Michael L 
Rating:
5.0

The lady at the counter was real nice, she made my experience better after I just encountered a problem at the last location on beaver st.

Sherri F 
Rating:
4.0

Customer did not leave a comment.

FREDRICK C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LIONEL G 
Rating:
5.0

Customer did not leave a comment.

FRANCINA W 
Rating:
5.0

Mrs.lisa was wonderful she did her best to accommodate me on the size unite with my budget I've rested there before on w.ashley and it was the same great welcome every time.

KIMBERLY B  |  First Impressions 
Rating:
5.0

Great service!

WILLIAM A  |  First Impressions 
Rating:
5.0

Everything was great 👍

Tifphanie S 
Rating:
5.0

I believe rolling out the app was a good idea, but the data isn't up to date. I used the app to reserve/rent a pickup truck, however, several locations discontinued that vehicle. I believe building a relationship with 1 local branch works best.

Howard W 
Rating:
5.0

They make me feel at home thank you

CHERYL G  |  First Impressions 
Rating:
4.0

Lisa took hood care of me.

Keith B 
Rating:
5.0

I’m going to miss heading to the Ashly street location from day one the entire staff was welcoming and made sure I and my belongings were secure the entire time of my lease I would’ve been out but the friendly staff just made me want to stay if I ever needed anything they helped I appreciated all they did That’s a one of kind staff Thank you guys I will truly miss but i will visit from time to time for miscellaneous supplies

Arthur C  |  Overall Experience 
Rating:
3.0

Get Brian back at work that part.

ernest j 
Rating:
5.0

Customer did not leave a comment.

jayson w 
Rating:
4.0

This site is managed amazing well. Staff was very helpful and kind. I will use anytime I need storage in the future.

AKEYSHIA H  |  Overall Experience 
Rating:
5.0

Nothing to improve. Very friendly, helpful and professional staff. Great rental!

Sandra S 
Rating:
3.0

I called in requesting a truck and storage. The truck was available " but when I inquired about the storage " I had to go to another Uhaul for to store my furniture . Very Upset 😠

judy s  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronique B 
Rating:
5.0

Nothing to do with the location it's self. I dropped off after hours and there is some construction going on in the area that made it a bit difficult to find my way around to the one open road that lead to the drop off. The facility was well lit and maintained from what I saw.

Jaset K 
Rating:
4.0

Customer did not leave a comment.

william f 
Rating:
5.0

Customer did not leave a comment.

LENARD W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Vivian C 
Rating:
5.0

Customer did not leave a comment.

KUTANA W  |  Overall Experience 
Rating:
5.0

Lisa D is AMAZING - would go to this location every opportunity

Haley S 
Rating:
5.0

Good Service

willie p 
Rating:
5.0

Staff is very professional and communicative! Things are very clean and organized and I appreciate the great service!

Kasandra A 
Rating:
5.0

Customer did not leave a comment.

angela h  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Craig S 
Rating:
3.0

Customer did not leave a comment.

richard m 
Rating:
5.0

Customer did not leave a comment.

Ronique B 
Rating:
5.0

Customer did not leave a comment.

breyon f 
Rating:
5.0

I always receive excellent customer service at this location.

veronica g 
Rating:
5.0

Bryan was great. Very professional

rio s 
Rating:
5.0

Customer did not leave a comment.

Costas Q 
Rating:
5.0

Customer did not leave a comment.

Jospeh T 
Rating:
5.0

In order to enhance the moving experience the elevator should be wider much like a freight by elevator to include more items per trip. When a unit is rented also please remove safety lock to access the location the first time.

Rudolph C  |  First Impressions 
Rating:
5.0

Customer experience was outstanding

Diane Q 
Rating:
5.0

Customer service was always the best. Thank you

SHAKYRA S  |  Overall Experience 
Rating:
5.0

The agent was extremely helpful and understanding to a situation that required his personal attention

RALPH G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LUSHANTI B  |  Overall Experience 
Rating:
5.0

Bryan was very pleasant despite chaos with the system crashing and overbearing customers. He is kind and went out of his way to make sure we had what we needed for our move. While the location was busy and seemingly chaotic, the staff’s kindness and attentiveness made what could’ve been a bad day for me as a customer, pleasant and relatively smooth. This is what makes uhaul different from other companies —- gong the extra mile for customers in the midst of obstacles.

michelle b 
Rating:
5.0

Great workers and professional!

robert S 
Rating:
4.0

Customer did not leave a comment.

Mary M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roberto O  |  Online Move In 
Rating:
5.0

Any time I have done business with this location, the staff was friendly and very helpful. I would definitely recommend this location to friends and family.

MICHELLE J  |  First Impressions 
Rating:
5.0

Great place. They take good care of me every time. Shout out to: Bryan

rio s 
Rating:
5.0

Management was great.

helena h  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

John B 
Rating:
5.0

Great team of staff members here!!👍🏽✨️

ALICE M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gloria T  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ana G 
Rating:
5.0

Great Service!

William A 
Rating:
5.0

I found the uhaul location in downtown Jax to be clean and inviting in the customer service area. The manager was very professional and kind. He even called me back after finding my son's cell phone in the truck I had rented. I had used this uhaul location for a storage space just over ten years ago. It was disgusting with people actually living in the storage units. My daughter had rented the truck for me otherwise I never would have used the location....What a pleasnt surprise. It is obvious the present manager has done an outstanding job in turning the location around. He deserves a raise.

Cathy S 
Rating:
5.0

Lisa and staff were very professional and friendly. I never rented a UHaul before and it was an easy process start to finish. Thank you Lisa and team!!

mark b 
Rating:
5.0

Had to roach bomb the van 3 times it was infested from the start ! I took pics and videos of the day we picked it up .. extreme charges but thanks I guess

Jasmine O 
Rating:
5.0

The truck need to be maintenance when it was raining. The traction was not right with the ground. The truck was wobbling when you go over 45 miles. Wow the road was wet.

Elvis A 
Rating:
5.0

Lisa was swift and had a positive attitude!

SHANEEKA N 
Rating:
4.0

Lisa was working her butt off. She was running two registers and still managed to keep all customers happy and all while the phone was going. She was amazing and so nice. Thank you Lisa you truly are a great person

PETER R 
Rating:
5.0

Keep up the good job To the community

TEMBA K  |  First Impressions 
Rating:
5.0

Nothing they were great with me.

Diana h 
Rating:
5.0

Service was excellent. No recommendations at this point.

glenroy p 
Rating:
5.0

I know they are short handed in the store but it would be nice for someone to answer the phone during business hours.

Andrea C 
Rating:
5.0

Customer did not leave a comment.

Alison J 
Rating:
4.0

Excellent customer service

Karen D 
Rating:
5.0

Customer did not leave a comment.

angela h 
Rating:
5.0

Nope recommendations at this point. Overall very satisfied.

glenroy p 
Rating:
5.0

Customer did not leave a comment.

hashem g 
Rating:
5.0

Customer did not leave a comment.

Ronique B 
Rating:
5.0

Customer did not leave a comment.

Rex W 
Rating:
5.0

Customer did not leave a comment.

michael n 
Rating:
5.0

Customer did not leave a comment.

Brian W 
Rating:
5.0

Lisa was great!

Desire F 
Rating:
5.0

Only issue was the left door spindle wire was off the track. But the back door still went up and down

Daniel A 
Rating:
5.0

Customer did not leave a comment.

Carlos C 
Rating:
5.0

Highly recommend this location to anyone

Jeremiah S  |  Overall Experience 
Rating:
5.0

Lisa D. was very helpful!

walter w 
Rating:
3.0

Customer did not leave a comment.

Jasmine G 
Rating:
5.0

Great staff! I appreciate the easy of getting a truck within 24 hours of a move! Thank you!

Kyrina M 
Rating:
5.0

The vehicle smelled like cigarettes. Maybe in the future you can include air fresheners in rentals

Lois S 
Rating:
5.0

Customer did not leave a comment.

Freddie W 
Rating:
5.0

Customer did not leave a comment.

Shakyra S 
Rating:
5.0

Very professional service. In and out with no complications. Pleasant atmosphere and top notch customer service.

KAREN D 
Rating:
5.0

Thank you forever thing you done for me

shanta g  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronique B 
Rating:
5.0

Customer did not leave a comment.

BOB S 
Rating:
4.0

My experience went well. My only issue was I rented the truck from 6am, but they didn't open till 7am

Donyalle J 
Rating:
5.0

Customer did not leave a comment.

katina w  |  Overall Experience 
Rating:
5.0

Everyone was really helpful getting the truck was easy and quick. Everyone really helpful. Great experience!

Taylor F 
Rating:
5.0

Bryan is the best!!!

Sally S 
Rating:
4.0

Nice employee but homeless in the immediate vicinity made the drop off a little unnerving. .

Marc B 
Rating:
5.0

Great Service and very helpful.

Ollie D 
Rating:
5.0

Very clean and secure facility. The staff is friendly and helpful.

Sean O  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Sherena B  |  Overall Experience 
Rating:
3.0

Service was above great. Truck had cigarette butts in the back.

Candace F 
Rating:
4.0

would have received 5 stars but leave room to only better what is already excellent.

alan h  |  First Impressions 
Rating:
5.0

This best experience I have ever had with UHaul.

Kim S 
Rating:
4.0

Customer did not leave a comment.

anthony d  |  Overall Experience 
Rating:
5.0

Just Great*******

Renada B  |  Overall Experience 
Rating:
5.0

The entire staff was very nice every time I came in. The facility was always clean. Thanks for everything.

Brittany M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TENIAH R 
Rating:
5.0

Keep taking care of your customers

Veronica J 
Rating:
5.0

Had a great experience with Bryan Petty

Ryan B 
Rating:
5.0

Customer did not leave a comment.

Lafreda W 
Rating:
4.0

Customer did not leave a comment.

BERNADETTE R  |  First Impressions 
Rating:
5.0

great customer service, always clean facility.

tiffany c  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHERYL G  |  Overall Experience 
Rating:
5.0

Parking lot at downtown location is always filled with rentals. These should be parked elsewhere to give storage customers space to park a BNB d access personal belongings.

Jesse F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tina P  |  Online Move In 
Rating:
1.0

Closed and moved out august 7th and 8th and had termites in our dressers and tv stands, And still am getting calls about a balance due? When it’s November.

Ambrea R  |  Overall Experience 
Rating:
5.0

The manager was very accommodating considering my situation. The staff was always very friendly. The location was always clean.

Tiffany H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carolyn F  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Antonio M  |  Overall Experience 
Rating:
5.0

I preferred to deal with Bryan due to his great customer service and customer needs. For the last 3 years he has been a great help and I appreciate his kindness!!! Great Job!!!

suzanna s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joseph a  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joshua j  |  Overall Experience 
Rating:
5.0

Best customer service!

Tristan W  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

anthony d  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Chaz K  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ifeyinka a  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

charles c  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

wardricka g  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERESA J  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

AARICA L  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

aaron w  |  First Impressions 
Rating:
3.0

Not sure how more than one customer can use this facility. Parking is really inconvenient, staff should work on her attitude she was a bit rude initially but her mood changed.

Tonneisha R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

priscilla k  |  Overall Experience 
Rating:
5.0

The staff is great, Brian is the GOAT...! I'll mever rent from anywhere else...

Richard G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANETTE F  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

jonathan h  |  Overall Experience 
Rating:
1.0

Lies and rudeness are all you should expect from this place

michael k  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Quiounia W  |  Overall Experience 
Rating:
4.0

I appreciate the staff for their understanding, concernning my matters, much thanks

RAFAEL` S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LOUIS O  |  First Impressions 
Rating:
5.0

Bryan and the rest of the staff were amazing

tiffany h  |  Overall Experience 
Rating:
5.0

Mr. Petty addressed my questions or concerns immediately and understood financial arises.

Nubia A  |  Overall Experience 
Rating:
5.0

Bryan and Lisa was extremely helpful and very nice. This was my second time renting from them.

Cecilia F  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LaTrell S  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cherelle W  |  Overall Experience 
Rating:
1.0

Because this is an inside facility would’ve been nice if this was a climate controlled facility…extremely hot inside units when loading or unloading…

REBA J  |  Overall Experience 
Rating:
5.0

Keeping my belongings safe in a safe place and very secure….

rosette h  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

faith a  |  Overall Experience 
Rating:
5.0

Anytime I have to drive from VA. To Jacksonville to assist my mom w/ any moving needs, I use the Ashley Street Location, they're always Respectful, professional, helpful & Reasonable...

JAMES P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ISADORA H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carmen T  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Richard C  |  First Impressions 
Rating:
5.0

I will say the two people working the desk on 8/1/23 around 6pm was very pleasant and they helped me so much. They have excellent customer service and they go above and beyond. They even helped me get the trailer off the lot when I was done. That’s above and beyond and they both need raises!

Latoya S  |  Online Move In 
Rating:
5.0

My overall experience was excellent, I I will be using the facility again as soon as I am able.

warren d  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

debra o  |  Overall Experience 
Rating:
5.0

Bryan was extremely helpful in making my move less stressful. He is very professional, respectful, and well mannered.

andrea c  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JAMES R  |  Overall Experience 
Rating:
5.0

✨THANKS✨

Tiffany m  |  First Impressions 
Rating:
5.0

Bryan and Ms. Lisa are awesome! They were very helpful and so knowledgeable! I have recommended them and this location to everyone I know!

Rashaundra B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

willie e  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ernest R  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ALICE M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lotasha H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrea D  |  First Impressions 
Rating:
3.0

My one negative on separate occasions I noticed German cockroaches on the elevator or outside the bathroom. I didn't see any in my unit but with roaches once you see one there is a million more guaranteed

James J  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Taquanda C  |  Overall Experience 
Rating:
5.0

Everything was good to go. I believe folks bring roaches with them to storage. Nice storage

rio s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

REGINALD W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

william a  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

johnnie c  |  Overall Experience 
Rating:
5.0

Longer weekend access hours would be helpful. But it won’t stop me from renting here because everything else is awesome! Especially the staff!

SUSAN G  |  Overall Experience 
Rating:
5.0

The customer service representative was very helpful about the location and price along with storage size.

Ernest R  |  First Impressions 
Rating:
4.0

Lisa is one of the best workers I have met here. The downfall is she is working alot by herself. Working the registers, check ins, check outs for vehicles, cleans the bathrooms and then she goes out and cleans the vehicles also. I would seriously consider giving her a raise and doing what has to be done to keep her working at this place. Thank you for your help, Lisa.

bruce a  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

edjuana b  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

sylvia b  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ASLYNE M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kathryn c  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brittany T  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dwayne G  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

tanga s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

warren d  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pat R  |  First Impressions 
Rating:
5.0

Bryan Petty was the great!!!

lamekia c  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrea H  |  Online Move In 
Rating:
4.0

Very tight, limited parking. Difficult to load and unload at times.

gregory k  |  Overall Experience 
Rating:
4.0

Brian provided excellent customer service he was amazing

MARQUETTA W  |  Overall Experience 
Rating:
5.0

Know

vera b  |  First Impressions 
Rating:
5.0

Lisa the attendant was always very courteous and conscientious. The storage facilities, restrooms, etc were clean and well maintained.

JAMES G  |  Overall Experience 
Rating: