The vehicle was given to me on 1/4. I returned the vehicle slightly under 1/4 and they wanted to charge me an additional $30 very unethical.VIVIAN T.
Customer Reviews for U-Haul Moving & Storage of Downtown Houston
Houston, TX 77002
(O/W Returns - Caroline St Entrance)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 11/25/2021: 7:00 a. m. - 3:00 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Kimberly A. | Overall Experience
El cliente no dejó un comentario.KRISTA L.
El cliente no dejó un comentario.JOHN T.
El cliente no dejó un comentario.TERESA T.
Fantastic location, super friendly staff and the ease with which I leased and returned my UHaul was simply sublime! Best experience renting a truck ever!!!Chris Y.
El cliente no dejó un comentario.TERRY F.
El cliente no dejó un comentario.Morgan T. | Overall Experience
I was impressed with the overall facility, equipment, and staff. Keep up the good work!MOHAMMAD H.
El cliente no dejó un comentario.Claudia K.
¡Servicio al cliente de excelencia!Ronald B.
El cliente no dejó un comentario.WILLIAM W.
El cliente no dejó un comentario.JED G.
Since I had never rented before I had never dropped off - it was going to be a long haul with the car and I needed a place I could drop off quickly to end my day. It was simple and the staff were very helpful.SHAWN D H.
Wonderful well lit drop-off location!Vance D.
Uhaul representative was quick, polite, and easy to work with.JOHN S.
El cliente no dejó un comentario.Alexander L.
Nice, clean storage facility.JaCory C. | Overall Experience
Very good experienceTODD A.
El cliente no dejó un comentario.Michael R.
I would highly suggest people contact 1-800-GOUHAUL direct to book their rental. They did everything for me from beginning to end. Excellent service!!Heather B.
I highly recommend coming to store your belongings here! Mr. Virgil is a wonderful manager that runs a fantastic location! The staff is always on-top of their task and quick to deliver to make your reservation worry free! Thank you guys so much for all your hard work, it definitely shows!Tiffany K. | Overall Experience
Every one there was polite and courteous.Patrick G.
El cliente no dejó un comentario.GARLAND M. | Overall Experience
have furniture dolly available and the four wheel dolly Thank youJean-Claude H.
El cliente no dejó un comentario.Suzanne S.
El cliente no dejó un comentario.Leah H. | Overall Experience
El cliente no dejó un comentario.Barbara C.
1) Online reservation pricing (59.90) was inconsistent with actual charges ($80.00) for the trailer. 4) Online reservation was booked for drop off at same location as pick up. However I rec'd a call in the middle of my move asking where it would be returned because they didn't know and that it was a one-way rental. Then ensued much confusion over different pricing to return to a different location or the same location. 2) Purchased cell kit for dishes I couldn't use because I didn't notice a separate box was required. An excellent service experience would have asked if I needed the other product as well. 3) Utility Dolly was $14 online, $10 actual charge, but with a huge sticker on the actual dolly that said $7. A lot of abiguity over pricing details, but in the end the trailer was as required and clean. Pick up and drop off both went smoothly. And the indoor pickup facility on San Jacinto in Downtown Houston was very nice.BOBBI C.
El cliente no dejó un comentario.LILLIE L. | Overall Experience
Helpful and patient staff.Sebastian W. | First Impressions
There was an issue with the computer at the renting location starting the reservation and adding additional items I was purchasing. This caused a 30 minute delay and took two people to fix. They were both friendly and helpful. They only had 1 dolly although I rented 2. The Uhaul I rented had a very loud whining sound at 65mph and leaked really bad weting all my boxes in and around the mother's attic.LUCIAN M.
El cliente no dejó un comentario.Jared B.
El cliente no dejó un comentario.Latrisha M.
Hire Qualified people. Very rude Employees. And Liars they do not comply with corporate discounts and promotions. And refuse to issue refund when selling a lockKarim A.
Very ProfessionnelHENRY F.
Pleasant experience.JOHN K.
El cliente no dejó un comentario.CASEY T.
When I went to check the truck at the beginning of the rental, there was a homeless person sleeping on the back of the truck. The rental representative washed out the truck after sending the homeless person away. The cab of the truck was not clean; there was food and papers from the previous renter in the cab when I got the truck. Also, the check engine light was on during the entire 1600 mile trip. The renter said it was just a catalytic converter problem, but not to worry. Actually we had no engine trouble, so it was OK.JAMES M.
The truck that was rented was on terrible condition. Way out of alignment.John G.
El cliente no dejó un comentario.PAUL N.
When I arrived no one was friendly enough to even say Hi! They just looked at me and then the gentleman said may I help you. The lady who was at the other register didn't even speak also after I wished her a great day while the guy went to go get the truck. Customer service needs improvement!KANDIS R.
The women that checked me in was absolutely fantastic. Fast, efficient and friendly. The guy that help me on return was awesome too. I dont what your doing but its the best customer service experience ive ever had in recent memory!Phillip M.
El cliente no dejó un comentario.Leah H. | First Impressions
The customer service was outstanding. I had a peculiar situation that needed to be resolved in a timely manner. Mr. Virgil worked expeditiously to apply several options to resolve my issue. The outcome was achieved in a reasonable amount of time. He explained the challenges and then he provided an acceptable resolution .aurora r. | First Impressions
El cliente no dejó un comentario.chris T.
El cliente no dejó un comentario.LILLIE L.
El cliente no dejó un comentario.SCOTT F.
Please clean the trucks windshield both inside and outside before customer picks up the truckKACY K.
You installed a trailer for me that almost fell off.. another location didnt install my wiring right so had to get it redone. I could have KILLLED PEOPLE.......... train your people before someone dies...ALEX T.
El cliente no dejó un comentario.Mark S.
The staff at the San Jacinto location is very nice and helpful.Carl G.
El cliente no dejó un comentario.JOHN P.
Amazing job.ANTHONY A.
El cliente no dejó un comentario.Michael W.
Shawn at San hack to location was the most pleasant person - he should manage or get a bonus! Best I haul experience ever!MEGAN B.
El cliente no dejó un comentario.Joel G.
The windshield wiper water duct doesn't work The driver seat bad condition Poor condition rear door lockRamon H.
Mr. Virgil and his Staff are awesomeFRANKIE B. | Overall Experience
Exemplary customer service. I was immediately greeted even though this location is massive and - surely busy!Trent W.
El cliente no dejó un comentario.MATTHEW W.
Very nice & professional people to deal with. Customer service was Awesome.Mary M.
El cliente no dejó un comentario.ALEXANDRA C.
General manager was very polite and helpful. I would recommend this location to family and friends.CARL F.
El cliente no dejó un comentario.Jacob W.
El cliente no dejó un comentario.GIOVANNA T.
Very friendly and professionalBruce P.
Great serviceTIMOTHY S.
El cliente no dejó un comentario.Lillie L.
El cliente no dejó un comentario.Stephen L.
El cliente no dejó un comentario.STEVE C.
El cliente no dejó un comentario.Aisha L. | First Impressions
El cliente no dejó un comentario.MUHAMMAD R.
Great service and the facility looks GREAT and CLEAN!JaCory C. | First Impressions
The San Jacinto Houston storage building is awesome! I like that the units are elevated in a flood-prone city and the manager Virgil is very nice and efficient. Also the security systems (camera, etc) is amazing.Diane B. | Online Move In
El cliente no dejó un comentario.Phyllis B.
El cliente no dejó un comentario.scot W.
El cliente no dejó un comentario.STEVEN R.
El cliente no dejó un comentario.CHRYSTAL F.
El cliente no dejó un comentario.Mario G.
El cliente no dejó un comentario.JOHN M.
El cliente no dejó un comentario.RONALD N.
We dropped off after hours but the whole situation was very easy to use.MICHAELP N.
El cliente no dejó un comentario.OSCAR N. | Overall Experience
El cliente no dejó un comentario.Michael W.
El cliente no dejó un comentario.Maurice T. | First Impressions
El cliente no dejó un comentario.Meredith R.
I never even used it, I never even saw what it looked like to be honest. I was told when I rented the other U-Haul storage unit down the road on Louisianna Street that the other one would be canceled but apparently they forgot to cancel itTODD V. | Overall Experience
The Trailer was given without be Inspected and that made one tire of the trailer to go flat since they never released the tire break.DAVID S.
El cliente no dejó un comentario.MARY C.
The location and equipment was clean and in good working order. Michael was super helpful and offered great customer service. We would highly recommend this Uhaul location.ALEXANDER M.
El cliente no dejó un comentario.CHANTEL T.
El cliente no dejó un comentario.MARY JACQUELINE A.
El cliente no dejó un comentario.Richelle U. | First Impressions
Overall great experience. Truck was loud but performed well.THOMAS K.
GraciasLashundria Penny R. | First Impressions
El cliente no dejó un comentario.JOSEPH M. | Overall Experience
I was helped very quickly and easilyCheyenne B.
The gentleman that helped us was awesome!PHILLIP M.
these guys now me. Always helpful. Thank you U-Haul downtown.Veliyuddin O.
El cliente no dejó un comentario.Douglas W.
El cliente no dejó un comentario.LAWRENCE K.
El cliente no dejó un comentario.Veliyuddin O. | Overall Experience
El cliente no dejó un comentario.DORIS N.
The staff here are super helpful, friendly, and go above and beyond. I hope all Uhaul service centers are similar.BINDIYA P.
El cliente no dejó un comentario.John C.
El cliente no dejó un comentario.Osita A. | Overall Experience
El cliente no dejó un comentario.MARK M.
The uhaul was FILTHY. It smelled like a dog when I first picked it up. There was residue all over the cup holders and steering wheel. I dropped something and when I went to pick it up I noticed a full thing of spilled curly fries behind my seat. My hands had black (I'm assuming dirt) residue on them by the time I reached my destination just from being inside that thing. It was absolutely disgusting.Victoria D.
The only thing I would change is the access code. I would prefer an access card but i do understand sometimes people leave the card at home and will not have access to their storage facility or space.George J. | Overall Experience
Great service. Easy locationLAKISHA CORINE W.
El cliente no dejó un comentario.Sean B.
Great location, anything indoors and friendly staff.VAN C.
We had a interesting experience with this rental but the assistant manager took great care of us with the rental. I have use Uhaul over many years and they are great to deal with.JEFFREY K.
absolutely nothing. THE ENTIRE EXPERIENCE WAS GREAT!!! I truly enjoyed the whole from the sign in to the return. THANK YOU FOR ALL OF IT!!!WENDELL RAY H.
El cliente no dejó un comentario.Kyle G.
El cliente no dejó un comentario.Angela L. | Overall Experience
El cliente no dejó un comentario.VIOLET G.
El cliente no dejó un comentario.Ashley H.
El cliente no dejó un comentario.CATHERINE T.
El cliente no dejó un comentario.Lilian A. | Overall Experience
El cliente no dejó un comentario.Dayshanae L. | Overall Experience
The GM is the most professional and courteous person.mary r. | First Impressions
El cliente no dejó un comentario.Clifton F. | First Impressions
El cliente no dejó un comentario.Jennifer H. | Overall Experience
El cliente no dejó un comentario.Tiffany K. | First Impressions
Everyone was so nice. So glad I had access to my storage unit until 10PM every day.quetzal p. | Overall Experience
El cliente no dejó un comentario.Aurora R. | Online Move In
You should find a way to keep the elevator open while loading and unloading. it's very inconvenient and hard,Veliyuddin O. | First Impressions
El cliente no dejó un comentario.Chiara D. | Overall Experience
The staff at this uhaul was very helpful!Mackie G. | Overall Experience
Very convenient and easy to use since I literally live right across the street at Houston House Apts. Love that I can come and go using my code to access unit.RANDY H. | Online Move In
El cliente no dejó un comentario.foster b. | Overall Experience
Sean or Shawn ( I apologize I don't know the spelling) I thought could've done friendlier to me he seemed rude and not helpful like he was upset. I had a long drive and also had to put my items in storage. My experience definitely could've been better.Kareemah M. | First Impressions
The premises were clean and convenient. Also the staff member that assisted me in the process was very informative and cheerful. He's a great value to the team. Unfortunately I forgot his name but he's the general manager there.Robert L. | First Impressions
From the moment I pulled in with my uhaul rental truck, your staff was there ready to greet me and provide guidance on where to park and what to do. Renting a storage space was super easy and the facility is in great shape. Everyone has been super friendly and helpful so i am really glad I chose this location for my storage needs!! thank you for making a stressful time really easy.matthew g. | First Impressions
Bad weather in our departure city was a concern and this facility was very accommodating in regards to reservation changes required.Ana O. | First Impressions
El cliente no dejó un comentario.keshia l. | Overall Experience
El cliente no dejó un comentario.Michael B. | Overall Experience
El cliente no dejó un comentario.Sarah C. | First Impressions
El cliente no dejó un comentario.EMMA G. | Overall Experience
El cliente no dejó un comentario.Brittney S. | Overall Experience
El cliente no dejó un comentario.Jasmine F. | Overall Experience
El cliente no dejó un comentario.JENNIFER S. | First Impressions
El cliente no dejó un comentario.Melissa T. | Overall Experience
The staff were very helpful to myself and my family. My first experience in Houston and I thank you all for your help.Mario H. | Overall Experience
The second floor parking area feels very unsecure. It should have controlled gate access. Test of the facility is perfect.FRED ALBERT L. | Overall Experience
Outstanding storage, thus is an excellent place to keep your stuff. Real pleasure!James S. | Overall Experience
El cliente no dejó un comentario.Renette H. | First Impressions
El cliente no dejó un comentario.Diane B. | First Impressions
El cliente no dejó un comentario.jeannette D. | Overall Experience
The staff were very accommodating to myself and my family. I appreciated everything they done.Mario H. | First Impressions
El cliente no dejó un comentario.Carolyn D. | Overall Experience
👍🏽HArold B. | First Impressions
El cliente no dejó un comentario.JESUS M. | First Impressions
Every person I dealt with throughout the transaction and move in was congenial, helpful, and efficient.Nannette T. | First Impressions
Great team of guys. Really nice and hard working. Explained everything really well!Anthony S. | First Impressions
El cliente no dejó un comentario.Joy A. | First Impressions
El cliente no dejó un comentario.MELVIN S. | First Impressions
Great facility and staff.FRED ALBERT L. | First Impressions
Great faculties and staff!James S. | First Impressions
El cliente no dejó un comentario.carolyn p. | First Impressions
Everything seems great so far, although there was some broken glass on the floor outside our unit before we moved in and also a little bit of glass on the floor inside our unit.Jim M. | First Impressions
El cliente no dejó un comentario.yi wen g. | First Impressions
Very accommodating, polite and helpful!kim d. | First Impressions
Virgel is greatwilliam k. | First Impressions
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!