El cliente no dejó un comentario.Joel G.
Customer Reviews for U-Haul Moving & Storage of Downtown Houston
Houston, TX 77002
(O/W Returns - Caroline St Entrance)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The windshield wiper water duct doesn't work The driver seat bad condition Poor condition rear door lockRamon H.
Mr. Virgil and his Staff are awesomeFRANKIE B. | Overall Experience
Exemplary customer service. I was immediately greeted even though this location is massive and - surely busy!Trent W.
El cliente no dejó un comentario.MATTHEW W.
Very nice & professional people to deal with. Customer service was Awesome.Mary M.
El cliente no dejó un comentario.ALEXANDRA C.
General manager was very polite and helpful. I would recommend this location to family and friends.CARL F.
El cliente no dejó un comentario.Jacob W.
El cliente no dejó un comentario.GIOVANNA T.
Very friendly and professionalBruce P.
Great serviceTIMOTHY S.
El cliente no dejó un comentario.Lillie L.
El cliente no dejó un comentario.Stephen L.
El cliente no dejó un comentario.STEVE C.
El cliente no dejó un comentario.Aisha L. | First Impressions
El cliente no dejó un comentario.MUHAMMAD R.
Great service and the facility looks GREAT and CLEAN!JaCory C. | First Impressions
The San Jacinto Houston storage building is awesome! I like that the units are elevated in a flood-prone city and the manager Virgil is very nice and efficient. Also the security systems (camera, etc) is amazing.Diane B. | Online Move In
El cliente no dejó un comentario.Phyllis B.
El cliente no dejó un comentario.scot W.
El cliente no dejó un comentario.STEVEN R.
El cliente no dejó un comentario.CHRYSTAL F.
El cliente no dejó un comentario.Mario G.
El cliente no dejó un comentario.JOHN M.
El cliente no dejó un comentario.RONALD N.
We dropped off after hours but the whole situation was very easy to use.MICHAELP N.
El cliente no dejó un comentario.OSCAR N. | Overall Experience
El cliente no dejó un comentario.Michael W.
El cliente no dejó un comentario.Maurice T. | First Impressions
El cliente no dejó un comentario.Meredith R.
I never even used it, I never even saw what it looked like to be honest. I was told when I rented the other U-Haul storage unit down the road on Louisianna Street that the other one would be canceled but apparently they forgot to cancel itTODD V. | Overall Experience
The Trailer was given without be Inspected and that made one tire of the trailer to go flat since they never released the tire break.DAVID S.
El cliente no dejó un comentario.MARY C.
The location and equipment was clean and in good working order. Michael was super helpful and offered great customer service. We would highly recommend this Uhaul location.ALEXANDER M.
El cliente no dejó un comentario.CHANTEL T.
El cliente no dejó un comentario.MARY JACQUELINE A.
El cliente no dejó un comentario.Richelle U. | First Impressions
Overall great experience. Truck was loud but performed well.THOMAS K.
GraciasLashundria Penny R. | First Impressions
El cliente no dejó un comentario.JOSEPH M. | Overall Experience
I was helped very quickly and easilyCheyenne B.
The gentleman that helped us was awesome!PHILLIP M.
these guys now me. Always helpful. Thank you U-Haul downtown.Veliyuddin O.
El cliente no dejó un comentario.Douglas W.
El cliente no dejó un comentario.LAWRENCE K.
El cliente no dejó un comentario.Veliyuddin O. | Overall Experience
El cliente no dejó un comentario.DORIS N.
The staff here are super helpful, friendly, and go above and beyond. I hope all Uhaul service centers are similar.BINDIYA P.
El cliente no dejó un comentario.John C.
El cliente no dejó un comentario.Osita A. | Overall Experience
El cliente no dejó un comentario.MARK M.
The uhaul was FILTHY. It smelled like a dog when I first picked it up. There was residue all over the cup holders and steering wheel. I dropped something and when I went to pick it up I noticed a full thing of spilled curly fries behind my seat. My hands had black (I'm assuming dirt) residue on them by the time I reached my destination just from being inside that thing. It was absolutely disgusting.Victoria D.
The only thing I would change is the access code. I would prefer an access card but i do understand sometimes people leave the card at home and will not have access to their storage facility or space.George J. | Overall Experience
Great service. Easy locationLAKISHA CORINE W.
El cliente no dejó un comentario.Sean B.
Great location, anything indoors and friendly staff.VAN C.
We had a interesting experience with this rental but the assistant manager took great care of us with the rental. I have use Uhaul over many years and they are great to deal with.JEFFREY K.
absolutely nothing. THE ENTIRE EXPERIENCE WAS GREAT!!! I truly enjoyed the whole from the sign in to the return. THANK YOU FOR ALL OF IT!!!WENDELL RAY H.
El cliente no dejó un comentario.Kyle G.
El cliente no dejó un comentario.Angela L. | Overall Experience
El cliente no dejó un comentario.VIOLET G.
El cliente no dejó un comentario.Ashley H.
El cliente no dejó un comentario.CATHERINE T.
El cliente no dejó un comentario.BEVERLY N.
El cliente no dejó un comentario.MARIANNA LYN Z.
El cliente no dejó un comentario.Lilian A. | Overall Experience
Amazing customer service and easy after hours retunALMA A.
I had to wait more than 30 minutes to get a live person on the phone to let you know that the door .to the back of n the phone you not close. The service technician did not arrive until 3 hours after the arrival time I was told. This delayed us getting on the road caught in traffic and delayed the movers. This added to the stress of moving.JACQUELINE Y.
El cliente no dejó un comentario.CORTNEY R.
El cliente no dejó un comentario.Dayshanae L. | Overall Experience
The team was proficient and efficient in getting me in a truck and on the road.JOHN L.
Nothing to improve. Excellent customer serviceBEVERLY N.
El cliente no dejó un comentario.JARRETT J.
The GM is the most professional and courteous person.mary r. | First Impressions
El cliente no dejó un comentario.Clifton F. | First Impressions
El cliente no dejó un comentario.Benjamin L.
HAd a hard time getting my keys for the truck I called customer service and was on hold for over 40 min had to hang up and select a different department to get help was very frustratingWilliam T.
Nothing. Great service, friendly, easy in and out pick up and drop off.WILLIE P.
El cliente no dejó un comentario.ANDREA D.
El cliente no dejó un comentario.JOHN W.
Everything was just great!!!RUBEN P.
El cliente no dejó un comentario.PAUL H.
El cliente no dejó un comentario.DONNA T.
El cliente no dejó un comentario.LALIBALA A.
El cliente no dejó un comentario.Carlos S.
El cliente no dejó un comentario.IRMA G.
no problemsVal G.
El cliente no dejó un comentario.Jennifer H. | Overall Experience
El cliente no dejó un comentario.Tiffany K. | First Impressions
El cliente no dejó un comentario.Michael B.
Staff staff was incredible I'm sorry we're incredible very courteous polite respectful very very helpful I thank you guys so muchJOSEFA N.
Desk employee was very helpful. They didn't have all of the dollies I had ordered, but she made changes for what they had quickly, and we were on our way.Andrew B.
El cliente no dejó un comentario.NANCY E.
Customer service was awesome!CHARLES G.
Everyone was so nice. So glad I had access to my storage unit until 10PM every day.quetzal p. | Overall Experience
I could not say nicer things about this location, excellent location, facilities and personnel operating it !!!Michael M.
El cliente no dejó un comentario.Aurora R. | Online Move In
El cliente no dejó un comentario.JARRAD M.
Great customer service and assistance! They are very thoughtful and helpful, managed to make my moving day not as bad as I thought it would be.ESTHER S.
The entire staff was amazing. Friendly and helpful.MUHAMMAD M.
El cliente no dejó un comentario.TERRANCE T.
Overall impressed with the uhaul rental experienceSUBRATA T.
El cliente no dejó un comentario.AMY W.
U-Haul needs to do away with the â€œreservationâ€ vs â€œconfirmed reservation.â€ We saw tons of people show up think they had a truck reserved but didn't. This happened to myself included and luckily worked out fine, but could have been a disaster. This was not clear AT ALL when I booked my reservationKATHRYN A.
El cliente no dejó un comentario.Ryan S.
The staff was extremely helpful, the store could use more help on Saturdays. Line was long to check in.COREY S.
El cliente no dejó un comentario.LARRY P.
El cliente no dejó un comentario.ERIC N.
El cliente no dejó un comentario.CODY M.
El cliente no dejó un comentario.DANIEL R.
Manager was helpful and informative, reviewed all things with meSTEPHANIE W.
You should find a way to keep the elevator open while loading and unloading. it's very inconvenient and hard,Veliyuddin O. | First Impressions
Clean, neat, organized facility. The associate was attentive to getting the tow dolly checked in a quickly as possible to get me on my way. Would definitely use this location to rent or return to. Easy to access and pull into.JARED R.
I'm charged 1 more day because I was late only 1 hour.Veliyuddin O.
You need to have a phone number in which a customer can speak to someone for service. The hold times were stupidMICHAEL B.
So easy. Great staffMARY A.
El cliente no dejó un comentario.Chiara D. | Overall Experience
El cliente no dejó un comentario.Joseph M.
Can we get reimbursement for extra gas purchase?TUYET L.
The staff at this uhaul was very helpful!Mackie G. | Overall Experience
Very convenient and easy to use since I literally live right across the street at Houston House Apts. Love that I can come and go using my code to access unit.RANDY H. | Online Move In
El cliente no dejó un comentario.foster b. | Overall Experience
Sean or Shawn ( I apologize I don't know the spelling) I thought could've done friendlier to me he seemed rude and not helpful like he was upset. I had a long drive and also had to put my items in storage. My experience definitely could've been better.Kareemah M. | First Impressions
The premises were clean and convenient. Also the staff member that assisted me in the process was very informative and cheerful. He's a great value to the team. Unfortunately I forgot his name but he's the general manager there.Robert L. | First Impressions
From the moment I pulled in with my uhaul rental truck, your staff was there ready to greet me and provide guidance on where to park and what to do. Renting a storage space was super easy and the facility is in great shape. Everyone has been super friendly and helpful so i am really glad I chose this location for my storage needs!! thank you for making a stressful time really easy.matthew g. | First Impressions
Bad weather in our departure city was a concern and this facility was very accommodating in regards to reservation changes required.Ana O. | First Impressions
El cliente no dejó un comentario.keshia l. | Overall Experience
El cliente no dejó un comentario.Michael B. | Overall Experience
El cliente no dejó un comentario.Sarah C. | First Impressions
El cliente no dejó un comentario.EMMA G. | Overall Experience
El cliente no dejó un comentario.Brittney S. | Overall Experience
El cliente no dejó un comentario.Jasmine F. | Overall Experience
El cliente no dejó un comentario.JENNIFER S. | First Impressions
El cliente no dejó un comentario.Melissa T. | Overall Experience
The staff were very helpful to myself and my family. My first experience in Houston and I thank you all for your help.Mario H. | Overall Experience
The second floor parking area feels very unsecure. It should have controlled gate access. Test of the facility is perfect.FRED ALBERT L. | Overall Experience
Outstanding storage, thus is an excellent place to keep your stuff. Real pleasure!James S. | Overall Experience
El cliente no dejó un comentario.Renette H. | First Impressions
El cliente no dejó un comentario.Diane B. | First Impressions
El cliente no dejó un comentario.jeannette D. | Overall Experience
The staff were very accommodating to myself and my family. I appreciated everything they done.Mario H. | First Impressions
El cliente no dejó un comentario.Carolyn D. | Overall Experience
El cliente no dejó un comentario.Robert J. | Overall Experience
👍🏽HArold B. | First Impressions
Would not let me rent a truck with my temporary drivers license (paper) and I wobt get it until 3 weeks. I need my stuff get moved, they let me down after I pull out all of my stuff in my rented storage to get loaded in the truck. Said it will not push thru in the system. They should consider people with such conditions.JAY J. | Overall Experience
El cliente no dejó un comentario.JESUS M. | First Impressions
El cliente no dejó un comentario.ngigi g. | Overall Experience
El cliente no dejó un comentario.Tevion B. | Overall Experience
The staff and facility was great !LANDANE R. | Overall Experience
Every person I dealt with throughout the transaction and move in was congenial, helpful, and efficient.Nannette T. | First Impressions
El cliente no dejó un comentario.Georgette L. | Overall Experience
Great team of guys. Really nice and hard working. Explained everything really well!Anthony S. | First Impressions
El cliente no dejó un comentario.Joy A. | First Impressions
Amazing service and very friendly staffOlivia S. | Overall Experience
El cliente no dejó un comentario.MELVIN S. | First Impressions
Only thing no parking for simi trucksMoises L. | Overall Experience
This is a great place to rent your storage unit when you need one. S. JordanSylvester J. | Overall Experience
El cliente no dejó un comentario.CHARLES A. | Overall Experience
Great facility and staff.FRED ALBERT L. | First Impressions
El cliente no dejó un comentario.foster B. | First Impressions
Good PeopleCHARLES A. | First Impressions
Shawn was super helpful and knew what he was talking about. When I had to get a bigger unit, he made the process hella easy. Really appreciated him.Katrina C. | First Impressions
Great faculties and staff!James S. | First Impressions
El cliente no dejó un comentario.carolyn p. | First Impressions
Rudy and Raul went above and beyond customer service expectations by assisting me and my wife with our storage and even letting us drop off a trailer we had with us from Seattle that had to go to another Houston location. I have never experienced this kind of customer service at any other Uhaul location and want to thank both of them for their outstanding professionalism and friendliness.Sergey O. | First Impressions
El cliente no dejó un comentario.Leunam R. | Overall Experience
El cliente no dejó un comentario.Melvin S. | First Impressions
This facility is very nice and the staff is very helpful.Lois R. | First Impressions
Gracias.Peter F. | Overall Experience
Everything seems great so far, although there was some broken glass on the floor outside our unit before we moved in and also a little bit of glass on the floor inside our unit.Jim M. | First Impressions
Facility is new and they close earlier than other storages which is a bit inconvenient but overall everything else was excellent including the best customer service.Alicia B. | Overall Experience
El cliente no dejó un comentario.yi wen g. | First Impressions
Very accommodating, polite and helpful!kim d. | First Impressions
Customer service is EXCELLENT!Alicia B. | First Impressions
Exterior architectural design and colors nice match for downtown. Interior layout spacious, well-lit, not a lot of signs as everything is where you expect it to be. And the manager Virgil is a calm, thoughtful, helpful, all around good guy.Peter F. | First Impressions
Virgel is greatwilliam k. | First Impressions
El cliente no dejó un comentario.Tyjuanihia T. | First Impressions
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!