You need to have a phone number in which a customer can speak to someone for service. The hold times were stupidMICHAEL B.
Customer Reviews for U-Haul Moving & Storage of Downtown Houston
Houston, TX 77002
(O/W Returns - Caroline St Entrance)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
So easy. Great staffMARY A.
El cliente no dejó un comentario.Joseph M.
Can we get reimbursement for extra gas purchase?TUYET L.
El cliente no dejó un comentario.Jon S.
El cliente no dejó un comentario.JON S.
Everything was smooth from check out all the way through check in.TERESA W.
Don't send your customers 30miles out of their way and only give them an extra 30 miles when you don't give them enough for one way to begin withMICHEAL E.
Check in was a challenge, attendant seemed preoccupied and didn't want to adjust return time to reflect pickup time. He did not provide the dolley I had requested to rent and was not going to give me the storage boxes I had already paid for. On return, I was asked about a dolley that I never received!! The unit rental, I had to return later because the first guy didn't show me any options on unit size or rates, didn't provide any information. On rental of the unit, I was provided a map and walked to the elevators.Esther S.
El cliente no dejó un comentario.SEAN H.
El cliente no dejó un comentario.Madeleine U.
El cliente no dejó un comentario.GENARO T.
excellent serviceANGELO M.
Notified the day of the rental that items requested were not available. It didn't give me enough time to adjustment my plans by the time I found out.RICHARD H.
El cliente no dejó un comentario.BRANDON L.
El cliente no dejó un comentario.BRIAN H.
Super fast return procedure. Great staff and very nice and friendly. Would certainly recommend!Troy Y.
El cliente no dejó un comentario.KARL K.
Need a call back because I was supposed to be getting a refund for this rental. It broke down on me and cost me an extra $200.Wendi M.
Sanitize the inside of the trucksJOSE B.
It would be very helpful if quantities of accessories (like dollies and blankets) were confirmed prior to reservation creation. Kinda sucks to show up and have to scramble to fool in the gaps for things I was expecting to get with the truck.RYAN C.
El cliente no dejó un comentario.JOSHUA L.
El cliente no dejó un comentario.JESSE G.
El cliente no dejó un comentario.MILTON B.
El cliente no dejó un comentario.SHAHYAR S.
Mobile checkin was efficient and easyRichard G.
El cliente no dejó un comentario.MICHAEL D.
Please send me a receipt to firstname.lastname@example.org pleaseSTEVIE BOBBY G.
Everyone at this location was very helpful and friendly . This location seems very busy but they keep a handle on it and keep things moving. Also can't beat that this location is a one stop shop for basically all of your moving supply needs. Ordered my items on line and they had it ready when I got thereSHAWN C.
El cliente no dejó un comentario.Ian L.
El cliente no dejó un comentario.Kenneth F.
Minimal parking availableGiang L.
El cliente no dejó un comentario.STEPHEN G.
So impressed with this location I changed my reservation for my rental next week. It was clean and all the trucks/trailers looked well maintained. Just one thing to note, I tried the 24/7 pickup because I like the advantages of 24 hour pickup/drop off but I did find it a bit clunky to use. Overall really good experience though.Rita W.
El cliente no dejó un comentario.Olivia F.
The General Manager was outstanding. Extremely helpful and willing to help me solve my problem. Great guy.PAMELA J.
Excellent customer service!Mindee P.
I chose the 24hr mobile app pickup. Even though it was self service, the morning manager behind the desk did not seem to want to help us, greet us, or offer to answer questions even though he had numerous opportunities to do during our pickup. I even came inside to ask a question about the app and he walk away without saying anything. We eventually figured it out. The app worked well and the lady that communicated with us, Crystal I believe, was great. Upon returning the van, the afternoon manager/attendee was fantastic! I didn't get his name, but even though I was supposed to check in with the app, he greeted my daughter and me as we pulled in and checked in the vehicle for me quickly. He made my day! Overall, the service was excellent!Jhabba W.
El cliente no dejó un comentario.AMBERROSE J.
El cliente no dejó un comentario.DAPHNEE F.
El cliente no dejó un comentario.CLAYTON D.
I wished I would have rented a bigger trailerâ€¦!!!SHINICHI W.
Well organized and friendly staffSamuel B.
El cliente no dejó un comentario.Richard M.
Fantastic service and customer service was spot on. Excellent job!JEROME M.
El cliente no dejó un comentario.Michael F.
Have your billing department honor whatever was agreed in the retail location. Retail location extended pick-up time for no cost to same-day, but later time. The rental was returned within the agreed-upon window, but the billing department keeps referring to the contract and ignores what the retail location actually explained at time of pick-up. It was a great experience until it was ruined by a department with poor judgment and zero flexibility.Franco F.
I arrived at 11:15 for a 10:00 reservation only to hear that the truck just arrived and they needed to clean it first. I asked for the furniture dollies and hand trucks that I reserved and was told that the store had none to rent, but they did have some I could buy for $20 a piece. Seeing no option, I purchased two. There was no addressing responsibility and no apology for not having contacted me in advance so that I could have borrowed these items from a friend. I will add that returning the truck was a much more pleasant experience with quick in and out and courteous service. Even so, the location, the inventory, and the attitude make it impossible for me to recommend this location and after multiple moves with U-Haul, will lead me to consider other options in a future move.KIP G.
Excelente servicio al clienteTIFFANY H.
Nothing, all was excellent! Love the location! Earl Hearne, 7/4/2021EARLIE H.
El cliente no dejó un comentario.DAVID P.
El cliente no dejó un comentario.Su G.
The worse communication I've ever had to deal with. Unable to reach the store and would be left on eternal hold with call center. Once I was able to reach a live agent, unable to schedule delivery and was told I would receive a call back. No call back so a repeat of calling to schedule over a couple of days became stressful and exhausting. We were able to reach the store and speak with Steven, the manager, who was courteous but unable to deliver our boxes for three weeks. We were told up front UHaul would need 24 hour notice. Only two trailers would be available for two boxes and self delivery in about three hours, only to arrive and wait another hour for one trailer holding two boxes. The other two boxes would need to be pulled down and would be ready in about an hour. Return to the store and had to wait over an hour for the last two boxes. We were fortunate to have a group of friends help us in our time of need. I've personally used UHaul for all of my moving needs over the years. Each experience has steadily decreased with this last one taking the prize for ultimate dissatisfaction. We will NEVER use UHaul again and would encourage our friends and family to look elsewhere for their moving needs. Extremely discouraged and unsatisfied.Cynthia G.
El cliente no dejó un comentario.BRIANNA B.
The customer service was amazing. I didn't get a chance to remember the general manager name but assisted me with my rental and storage unit. He was definitely hands on and assist and answer every question I had. He's a true gem and I would definitely recommend his service to any future tendon looking to relocate or store anything at this location. This guy needs a raise he goes above and beyond of his magnitude of services.ROBERT L.
El cliente no dejó un comentario.CAMILLE D.
El cliente no dejó un comentario.BRANDON M.
Drop off location was super cool. Drive through area in downtown Houston. Very easy to get my trailer squared away and unhitched. I also appreciate the after-hours ability using my mobile device to take photos.Tim M.
El cliente no dejó un comentario.JODY C.
The general manager was exellentDEBRA M.
El cliente no dejó un comentario.John S.
The employees were VERY nice polite respectful and attentiveJACKIE C.
El cliente no dejó un comentario.RAUL B.
We went to another location looking for a 6x12 trailer, that location didn't have it so they found one at the downtown location which is way bigger. Very happy with the service, helped us moving so much. We we loved how we could return it at night when we were done and online it showed step by step on how to check it in. Thanks so much.FRANCINE G.
It was a good experience at this location. However, to check in at the counter was a long wait due to there was one counter person and one outside tech. But, the counter lady that I can not remember her name was welcoming and she provided excellent customer service over the phone and in person. The truck was not really clean in the interior as I would have liked it but due to the on and off rain the conditions were acceptable.ARLENE T.
El cliente no dejó un comentario.JAKE D.
Nice staff, excellent facility.Chris M.
Only thing wrong, I never got the final receipt after I returned the cargo van on June 27 2021. Sales person said I'll get my receipt in 5 minutes. It's going on 3 hours and nobody answer the phone at this locationLONDEL R.
No gas left in tank. Marijuana smell in cabin with ash in ash tray. UnacceptableJason R.
El cliente no dejó un comentario.Joshua J.
El cliente no dejó un comentario.CRIS V.
El cliente no dejó un comentario.CHARLES G.
El cliente no dejó un comentario.JOSHUA M.
El cliente no dejó un comentario.Caroline W.
The facility was awesome and clean with friendly staff.FELIX V.
This is our favorite Uhaul location!Robert W.
Good to know that there is a Staff that's professional and courteous... U-Haul needs to consider extending a military discount to show their appreciation for those who served and gave the ultimate sacrifice. Continue the good work! Eric Miller US Army, RetiredðŸ‡ºðŸ‡¸Eric M.
Frist time renting @ experience was quite Plesant!!!TAMARA S.
I was originally booked at the location on Shepherd but after reading the reviews, changed my reservation. Boy was that a great choice!! This location was so well organized, clean, well staffed, and quick! While it's not the most convenient if you are there during rush hour, this location is by far the best U-Haul I've ever been to!James M.
El cliente no dejó un comentario.JOHN C.
El cliente no dejó un comentario.ANA O.
El cliente no dejó un comentario.DYLAN L.
El cliente no dejó un comentario.John W.
El cliente no dejó un comentario.TRICIA B.
El cliente no dejó un comentario.AJAY P.
Shawn Cummings was the person who assisted me. He insisted upon taking my picture MASKLESS, which he said was store policy. I have been to another Uhaul and that was never requested of me. He also took that photo with his personal phone AND took a photo of my drivers license with his personal phone. I have no idea why he would do that and furthermore it was a little creepy - how do I know he deleted those? Shawn was â€œprofessionalâ€ but his interaction ensured I will not use this Uhaul location ever again.MATTHEW G.
Low pressure in one tire from either underinflation/leak or lack of checking unit prior to rentalFrancis F.
I'm being charged 89.99 per day plus mileage for a 19.99 per day van. They call me while I'm at work, as if I can just stop what I'm doing to pick up the phone. When I try to call U-Haul, I'm out on hold. Average wait time is 5-10 minutes. After 20 minutes, I give up. I'm told to login to my account, but can't retrieve my orders. I have a storage in Indiana and want to change payment options to a different CC, spent two hours on the phone, only to be told to clear my cache or use a different browser. Wouldn't even update my payment option or allow me to pay in advance using a different payment card. I am getting a lawyer.Carlton D.
10 out of 10 on customer service. I don't know the 2 employee names that helped me but they did a great job!KAMERON H.
El cliente no dejó un comentario.Kerry S.
El cliente no dejó un comentario.MARY JACQUELINE A.
El cliente no dejó un comentario.JUSTIN D.
El cliente no dejó un comentario.NATALIA S.
I truly am disappointed with myself that I can not remember the name of the team member that assisted me but I want to say that he truly went above and beyond to help. Even so far as to Google maps a destination for me (he could've just advised me to use Google maps). He recognized that I wasn't from the area and did all he could to help me. I'm truly impressed with the quantity of your various size rentals. Every place else was totally sold out due to low inventory of rentals. Lastly, each vehicle is throughly sanitized between customers I witnessed this happening firsthand. My entire rental experience was extraordinary from pick up to return. The staff there are doing an impeccable job. Thank you for saving my event. I was able to get all of my decor, props, etc to its destination because of this facility. KudosTERA J.
El cliente no dejó un comentario.JEFFREY T.
El cliente no dejó un comentario.Mariela H.
The girl with the short hair that processed my paperwork and handed me the keys provided excellent customer service. I'm so sorry, I forgot her name!MONICA M.
El cliente no dejó un comentario.DONALD R.
El cliente no dejó un comentario.DARREN B.
El cliente no dejó un comentario.Kevin H.
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!