Customer Reviews for U-Haul Moving & Storage of Downtown Cincinnati

1,551 comentarios

2001 Dalton Ave   Cincinnati, OH 45214

(513) 904-4169

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(513) 904-4169

2001 Dalton Ave
Cincinnati, OH 45214

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Cambio de propano
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
5.0

Thanks for keeping my stuff save

sheena j.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert P. 
Clasificación:
2.0

Gas was totally empty, the truck smelled like cigarettes inside and it was not very clean.

Abdiel A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Bryan T. 
Clasificación:
5.0

The ladies that worked at this location were awesome and very helpful

Aysha M. 
Clasificación:
5.0

This location is way better than the Glenncrossing. They are just very professional and possess an excellent customer service skills. They are polite and respectful. I will surely recommend this location but will never recommend the Uhaul Glenncrossing to anybody because some of them are mean to customers.

Emmanuel O. 
Clasificación:
5.0

The requested furniture dolly and pads were not in the truck, however, the staff quickly remedied the issue and got the necessary equipment for me.

Theodore P. 
Clasificación:
5.0

El cliente no dejó un comentario.

CORBIN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLARK C. 
Clasificación:
5.0

only complaint was the outside windshield was very dirty and hard to see so we just cleaned it.

KATHLEEN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARTHA B. 
Clasificación:
5.0

Everyone was nice

KAMEELAH W. 
Clasificación:
5.0

Excellent customer service.

carl P.  |  First Impressions 
Clasificación:
5.0

Customer service is excellent. Each and every attendant was Uber helpful especially the evening attendant/male with long blond hair and champagne colored pickup truck

Carla P. 
Clasificación:
3.0

this location is very busy. i arrived at rush hour, can be difficult to get into at times because of traffic and left hand turns. again, it was hard to know where i was supposed to go when i pulled into the lot ( first time there) there are so many signs , promos and trucks that i was clueless where i needed to report to. once i found the right section, the people there were very nice and helpful.

David N. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason E. 
Clasificación:
5.0

Very nice place . The lady was very helpful.

Wayne K. 
Clasificación:
5.0

I will definitely recommend this location to my family and friends. The Van was clean and in very good condition and , employee was very professional , friendly and knows what he iwas doing.

MOUSSA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSICA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

BAKARY D. 
Clasificación:
1.0

I was overcharged by $49. I accidentally clicked i wanted safetrip on the website and the person told me I did this. I told him to take it off and it said the bill would be $61 and looked on my statement any it was $110. I do not recommend this location.

ZACHARIAH R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kellie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shibu P. 
Clasificación:
3.0

I left something in the truck and tried to call the store the next day. Sat in the queue for 15 minutes for the person still not to be able to help because she couldn't get in contact with the store either. It makes no sense that I can't get in contact wit the store I spent my money with. Frustrated to say the least.

Tra'Von A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Robert D. 
Clasificación:
5.0

Great ppl.

ELLIS S.  |  First Impressions 
Clasificación:
3.0

Have your sorry assocs get off their asses and learn customer service techniques or get out the damn business. Project yourself and speak up and out. I came down to follow up on my res, she was slow sitting and whispering. Returned today, another assoc , 10 minute wait, she was slow, and too quiet. Wasn't impressed with her sprew. Had to ask Jeyson too check the truck in. You have to stop your conversation when the buzzer rings. I had to wait until he got his lazy ass up as he slowly walked to the truck. Sad, same ole bus as usual at U-Haul.

ROBERT H. 
Clasificación:
5.0

I was overcharged !! I need to get the correct price!! I just found out you people charge $1 per mile I should have been told at the time of rental. Trying to get through to customer service is a joke, unless you can wait on hold for 40 minutes. No one seems to be able to correct this. Consumer BEWARE !!

JAMES A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sade T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SUNJEONG K. 
Clasificación:
5.0

El cliente no dejó un comentario.

tom M. 
Clasificación:
5.0

You have a nice female staff and they are very professional and patient.

PATRICE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

CORBIN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Palash A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle M. 
Clasificación:
1.0

Worst experience of my life! Got charged double and lied to the entire time! I understand being short staffed but at least follow through and make sure your customers are taken care of!

Lisa Y. 
Clasificación:
5.0

Staff was great. I had a issue with towing lights and staff went out of their way to solve the problem. I would definitely use this location again.

TIMOTHY D. 
Clasificación:
4.0

Keep up the good work

luwana/ frank p.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

luwana/ frank p.  |  First Impressions 
Clasificación:
5.0

I had a long distance trip and dealt with 3 different people and all were fantastic, the service was 1000% great

brian S. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROGER M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashleigh G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Greg kreutzjans K. 
Clasificación:
4.0

after difficult times with all phone contacts and online reservation, Dalton's manager was kind, knowledgeable, efficient and friendly! he made a two college moving gap- easy to maneuver! would recommend to any UC families.

Angela B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jeffrey E. 
Clasificación:
5.0

Great service by the young ladies this morning. Very nice and professional.

HERBERT C. 
Clasificación:
5.0

Always helpful and friendly

CHRISTINE H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

STEVEN B. 
Clasificación:
1.0

I picked up the truck it never showed up in my account for me to return then they charged me for 170 miles when I went 40-50 ,I sat in the truck trying to return it for nearly 2 hours. This is a week later and it still doesn't show in my account I took odometer pic for the email prior to leaving the driveway.

TIFFANY G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Courtney G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan R. 
Clasificación:
5.0

El cliente no dejó un comentario.

james peter K. 
Clasificación:
4.0

In two rentals from this facility in the past month I was given a truck where the documented gas level did not match the actual level. The first time I did not check and learned it was SIGNIFICANTLY off. I drove the truck 10 miles and put $25 in gas back in but it still did not reach the documented level. The second time the truck I was given has almost no gas. I was given another truck to use. On this rental I was charged a $7 "damage/missing" fee for the furniture dolly rental which was returned exactly as I received it. I filed a complaint when I received the receipt but have yet to hear back.

Ann M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott K. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID P. 
Clasificación:
5.0

El cliente no dejó un comentario.

judy t.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

ALEXANDER S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce F. 
Clasificación:
2.0

I scheduled a pick up time of 7am. I was paying in cash. The employee they had opening the store didn't have access to a cash drawer...? Managers wouldn't pick up the phone. Employee told me to come back at 9am which put us farrrr behind schedule. Get there at 9 and still had to wait another additional half hour for someone to arrive that had access to the cash drawer. Very unorganized.

Anna S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason K. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSHUA B. 
Clasificación:
4.0

Pricey. Felt like U-Haul was charging a lot for small things.

Atul A.  |  Overall Experience 
Clasificación:
5.0

I received excellent service. I have no complaints

DARLENE M. 
Clasificación:
5.0

All good Thanks everyone was vey helpful and friendly. Gracias

Ronald L. 
Clasificación:
4.0

There was no dolly inside the truck even though I paid for one.

Michelle E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Troy R. 
Clasificación:
5.0

Could not of had a better experience at this location!!

LYNNE A. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID F. 
Clasificación:
5.0

The van was clean inside but could have needed a wash on the exterior. The staff was amazingly friendly. Gracias.

DONALD P. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAWN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cameron S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nia M. 
Clasificación:
1.0

El cliente no dejó un comentario.

STEVE C. 
Clasificación:
1.0

Stop emailing me you did not have a truck available as was told to me on the phone day day of pick up you did not have a truck for me very unhappy with uhaul

MARVEN S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Iain W. 
Clasificación:
5.0

I got a phone call from someone at U-haul, and there was some confusion about my rental. Pretty sure she straightened it out. I think that the check-in guy maybe entered the check-in incorrectly.

Vernon H. 
Clasificación:
5.0

I made my reservation in Sioux Falls but had to pick it up at Pipestone. It was good service at Pipestone but didn't expect to have to drive that far.

Teresa W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce L.  |  First Impressions 
Clasificación:
5.0

Great service and help from all employees. Patiently answered all our questions to put us at ease.

tim V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tamara M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey N. 
Clasificación:
5.0

Great service and super friendly!

Trenton K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emily A.  |  Overall Experience 
Clasificación:
5.0

Great service, friendly staff, ready to help

Henry B.  |  Overall Experience 
Clasificación:
3.0

When i first moved in the place was immaculate started going down after more people moved in but i would use the service again if needed thank you for everything

jaqueline c.  |  Overall Experience 
Clasificación:
5.0

Clean equipment, kind staff.

BRIAN C. 
Clasificación:
5.0

I appreciate the service it was great.

ELLIS S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jodi W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Pablo O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ann M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ann M. 
Clasificación:
5.0

Everyone I dealt with was pleasant, friendly and helpful. I picked up at a not particularly busy time, so it was very smooth and efficient. May not be quite as easy if busy, but would expect them to have more people working during a busy time.

KENNETH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIO E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TODD J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eric F. 
Clasificación:
3.0

Why are there so many people and nothing getting done/no one being helped

Adam C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ann M.  |  First Impressions 
Clasificación:
4.0

I booked via 24/7 mobile app. The key was not in the Dropbox. I had to go inside. The u haul did not have a key for locking the cargo area. I had requested a dolly, but it did not have a dolly inside the uhaul. While dropping off there was no key drop location I had to to go inside and give the keys

Sahil P. 
Clasificación:
4.0

Software needs updating, when I got there, they said my reservation was in KY even though I showed them my reservation explicitly indicated this location. They didn't have a truck, luckily one became available at that moment, got it, and moved on.

ARTURO S. 
Clasificación:
2.0

They did not have a truck, then 45 mins later one showed up. They said they were going to discount the bill and that did not happen. They

Michael R. 
Clasificación:
5.0

Staff was great.

ERSTON S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kiersten K. 
Clasificación:
5.0

El cliente no dejó un comentario.

David E G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Laceva W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan S. 
Clasificación:
5.0

We literally wouldn’t be anywhere without Gary he helped us through our whole moving process a true blessing!!! 10/10 would recommend

PRINCESS P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Motaz A. 
Clasificación:
2.0

I had rented my trailer from the Colerain area on July 1st. I then got a call the next day saying to call. So I did and the guy said he had to confirm we needed it. Then two days before my rental on the 14th I got a call saying I didn't have a trailer. I had emails and texts messages from the July first saying it was rented. I have been renting a trailer for 9 years now. Very disappointed in staff at Daulton ave as well as the mess up on your end saying I didn't have a trailer. The trailer did have some small debris in it, not a big deal but again disappointing.

DANIEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID J. 
Clasificación:
4.0

Clean the windshield from the inside and the steering wheel was a bit sticky

JOHN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC K.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Marie F.  |  Overall Experience 
Clasificación:
2.0

I booked a 10' for pickup at Mr. Foxy's Limousine. I received a message that the 10' I booked got returned to a different location, so I agreed to go to the new location across town at 2001 Dalton Ave. I drove across town and checked in, only to be told that there are no available 10'. I could get a 15'. Despite what they said, there were half-a-dozen 10' trucks on the lot when I left. I was only going to have the truck for 4 hours. All the 10' trucks and more were there when I returned the 15'. Why couldn't you rent me a 10'? Why did someone call me to tell me that it was there, when it wasn't? No clue what is going wrong with your business, but I didn't appreciate being jerked around and lied to.

Lisbeth M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SONJA G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tony P. 
Clasificación:
5.0

Excellent Service

Larry T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK K. 
Clasificación:
2.0

The employees were unsure about a lot. They changed our reservation in multiple waysâ€"gave us a 12' instead of an 8' and said it was what was available. One employee told the one checking us out ‘to just pick a return location' and that ‘most people don't know what is the closest to them anyway'. Our reservation was to return to the location closest to us(under 15 minutes away) and the one they picked was at least a half hour away. When my husband said we didn't want to return it to the location the employee picked we were told they couldn't change it and we would have to go online and do it ourselves. My husband insisted the staff make the switch which they did eventually. Not knowledgeable and not kind in dealing with customers. Yes, it was a busy move out weekend in a college town. That was why we reserved and checked in online. There was no reason for the mixups and changes.

Matthew S. 
Clasificación:
5.0

I ordered online, when I went to pick up the Rental, I did everything online (mobile) as instructed. When it got to the part of Alternate Phone #. Apparently there was nothing that said that they needed to get a hold of the alternate phone #. It kept asking me for another phone # and it ended up cancelling my order so I had to go inside which I wanted to avoid. My alternate phone #'s were at work and could not answer there Phone.

PATRICK P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark P. 
Clasificación:
5.0

Great location! Employee that helped out was super helpful.

Conor S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIO E.  |  First Impressions 
Clasificación:
5.0

Fantastic establishment.

CHANTAL H.  |  Overall Experience 
Clasificación:
5.0

Everything was great

john C.  |  First Impressions 
Clasificación:
3.0

The person working was incredibly helpful, unfortunately, the facility was a mess. I think they are probably understaffed. They couldn't find my reservation, then they did, but there were no storage units left of the size that I had reserved. Finally, we got a unit, but when we went to open it up, it was already taken. After that, we got a room, but there was no lock on the room. We put our own lock on, but moments earlier they expressed concern about our type of lock that someone could easily cut it off. They told us to call back this morning, but no one is available on the phone. They have security cameras set up, but I doubt there's anyone available to watch them. There are under staffed, very clearly and there is too much to do for only 2 people.

Corinne W.  |  First Impressions 
Clasificación:
5.0

Mr. Smith and his team were very professional , service orientated, and helpful

ARTHUR B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

stella o.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ebony b.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

William D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSE W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Alexander B.  |  Overall Experience 
Clasificación:
5.0

Great experience with this location - thank you!

Bailey B.  |  Online Move In 
Clasificación:
5.0

Gary smith was very helpful and knowledgeable.

CHRISTINE H.  |  First Impressions 
Clasificación:
3.0

The experience was what I expected it to be.

Atul A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

QUANIECE G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Molly D.  |  Online Move In 
Clasificación:
5.0

I had my storage unit for about a year and a half and never had one issue. The faculty was clean and very well maintained.

Andrea C.  |  Overall Experience 
Clasificación:
5.0

I really appreciate the management. They were very professional .

helen B.  |  Overall Experience 
Clasificación:
5.0

Everything was great!. I would definitely use this facility again

Anthony R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA L.  |  First Impressions 
Clasificación:
5.0

Everyone made this experience easier than I thought it would be. Staff was very professional

Anthony R.  |  First Impressions 
Clasificación:
1.0

I called this facility prior to going in person to explain the situation, the person who answered seemed to be clueless to the "online move in experience" that the website refers to when you sign up. When my brother went to the facility, he stated that he gave them the confirmation # to access my reservation/online move in experience. While completing this move in he stated the staff attempted to sell him a higher monthly rate, a lock, and the insurance. He showed them the lock he had (previous U-Haul lock), he attempted to show them the PDF of my insurance, and he also showed them that the confirmation reflecting the monthly rate along with the free month given. My brother got me moved in. I checked my bank account a few days later. I was charged $68+ I called the facility to resolve the situation and even asked to speak with the person noted (Gary) who was supposed to resolve any issues. Gary explained that he felt my brother had an attitude and expected his staff to know everything from the confirmation/receipt I sent him in PDF form. I let him talk about everything he felt, we as consumers had done wrong. When I attempted to ask questions according to the "virtual move in process" I'd read about, ask for confirmation of my contract, and clear up any misunderstanding he repeatedly interrupted me to tell me how unpleasant my brother was to him and his staff. Without allowing me to ask any questions or understand what we could do to resolve my current issues. I still never received an electronic copy of my contract or access. Nor have I received a confirmation that the $68+ charge was credited back to my account. Instead I was interrupted, phone disconnected, and left feeling confused. This is quite possibly the WORST U-haul experience I have ever had after several interactions, different types of services/products, several locations.

Tolandra C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles B.  |  Overall Experience 
Clasificación:
5.0

I'm thankful for your help keeping our stuff safe Friday my daughter realized that I had all our stuff and it made me feel good to have it together. Thanks for being so nice to me.

Andrea D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lola W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lola W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

desiree j.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Maria S.  |  First Impressions 
Clasificación:
5.0

This was an extremely well run facility. I would recommend this facility to anyone. Excellent personnel also, never a problem.

Pamela G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

donnie J.  |  First Impressions 
Clasificación:
4.0

The brother with the long locs was an excellent representative for UHaul. He was courteous, kind, knowledgeable. Gracias

Robin C.  |  First Impressions 
Clasificación:
4.0

I will be renting another U Haul within the next month

Priest L.  |  First Impressions 
Clasificación:
4.0

Our pick up location was changed and the pickup time was changed twice. Somewhat of an inconvenience since we were trying to vacate the property at a certain time.

Philip W.  |  First Impressions 
Clasificación:
4.0

Everything was perfect on their end, they made my hectic day less stressful with their kindness.

pat f.  |  First Impressions 
Clasificación:
5.0

Very friendly and helpful

vanessa g.  |  First Impressions 
Clasificación:
4.0

The staff was friendly and helpful. The move in process was so quick and easy.

Andrea C.  |  First Impressions 
Clasificación:
5.0

The guy in the store was extremely helpful an nice, I'm so happy they made my move less stressful

Ashley T.  |  First Impressions 
Clasificación:
4.0

Gracias

george c.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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