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Terry D.Customer Reviews for U-Haul Moving & Storage of Downtown Cincinnati
Testimonials From Recent Customers
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The employees were unprofessional , the truck wasnt where he said. The was nasty they didnt try to clean it,had to wait 15 mins till someone move the trucks around so I could get get the one asign to me.
Deborah W.Easy to locate. Clean facility. Easy return Process.
Anthony W.one of the marker lights was out. I pointed this out but it was not deemed necessary.
John H.New Management would be a big help at the store
anthony H.Gracias
Michael N.Nada. Service was superb, professional and efficient. Thank you for helping in my journeys transition.
Dante W.The SERVICE and REPS were great, I will more than likely use the Dalton St. Location going forward.
Eddie W.Initially, I planned to rent a truck using an online service. However, it turned out that the online operator could not verify my identity based on a foreign driver's license and US visa. The office worker helped me deal with this problem. If the office was closed, then I would not be able to rent a truck. I think such obstacles should at least be warned in advance.
Pavel Z.You can improve customer service by having additional staff to service customers. Long lines and wait time is bad.
Richard L.Servicio al cliente de excelencia. Friendly and professional. Will recommend.
Jason J.Girl who helped getting trailer setup with my vehicle was extremely helpful and very courteous. I'll use this location above others in the future
Broderick S.The site was down, but that's not their fault. Just made returning it a lot harder
Camryn S.The app was finicky so I had to go inside to get help rather than mobile pickup. But, the lady that was working the desk was amazing and very easy to work with.
Jeremy B.The staff are trying their best to deal with UHaul network issues. I have used UHaul a lot over the last few years and your network has been dismal the entire time. It's slow, unresponsive and crashes frequently.
John B.I reserved two dollies to move heavy furniture, because I was doing it by myself. U Haul mentioned that they would be in my truck and for mobile pick up I was ready to drive off. I never got the dollies, they never notified me that they would not provide the dollies, and I had to move everything by myself without help from equipment other than the truck. I emailed them, and no one replied. I am demanding my money back. Not letting a person know that the equipment wont be provided is necessary and I would have rescheduled my move. A terrible experience.
Jason S.Indoor staff treated me as a nuisance. Outdoor staff were very helpful , once I was able to find them. They were not paying attention to the drop-off zone, so I had to look around for them and wait.
James A.U-Haul allowed another person to fraudulently rent under my name. I reported this activity to them because I kept receiving receipts after I had turned in my rental. They continued to do so for 5 days. The person or persons weren't even prosecuted. The manager finally calls and ask if it's okay to rent again WTF the right hand never knows what the left hand is doing with them.
HERMAN P.Excellent employees at this location!
Anrhony Y.Check to see if vans or trucks are Clean and maintain for service.
Robin D.Gary Smith, Jr was very helpful and professional.
James H.Maintenance. The Vehicle has Oil change and Tire pressure warning.
MOUSSA D.The mobile check in process was lengthy and confusing. We went inside for some assistance. Employee Jerome stared at me then clicked around on the computer. A few min later, he finally spoke and said “our system is down†and then walked away. Upon truck return, Jerome started mopping out the cargo area before I had a chance to remove my personal items. Could use more customer service training.
Jesse S.They charged me $40.00 for an extra day for being one hour late on returning the truck due to traffic. I would appreciate a refund as this seems to be a very petty thing to charge a customer for.
Grace W.There was less than a quarter tank of gas when we picked it up and then when we returned it with a quarter tank of gas they charged us $17!
Bill H.Staff is great- equipment working, but not clean nor exceptionally maintained
Martin B.Great place and great staff! Thank you Gary Smith for all of your help and hard-work for us during our move!
Gage M. | First ImpressionsWonderful experience-friendly and helpful assistants.
Trena R.Get more employees
Eyvette D.The truck I rented reeked of cigarette smoke in the cab. While this does not affect the job of moving boxes I needed the truck for, it made the driving of the truck incredibly unpleasant. The coat I was wearing now smells strongly of cigarette smoke too.
Bradley C.Sometimes the lines to talk to someone were very long
Abdiel A. | Overall ExperienceThe staff was great and welcoming. They were professional and knew about the trucks, and information was precise.
GreaterEmanuel C.Dalton ave staff was excellent
KYLE C. | First ImpressionsKeep up the Good work
CONRAD N.The young ladies that worked this particulate day (Sunday) were absolutely amazing! It was a very sensitive time for my family since we were moving out of our family house before auctioning. Their kindness, friendly disposition and professionalism helped in so many ways to lessen the blow of the day. The little things mean a lot...Thank you from the bottom of my heart;)
Shaunda B. | First ImpressionsHelpful staff -
Marty B.Uhaul put my storages up for auction without consulting with me.
VIRGINIA H. | Overall ExperienceThe truck I rented reeked of weed
Jonathan S.thank you
Mathew T.The system was down. The men at the counter were super sweet and patient and worked hard to get me a truck. Since it took sooooo long and I was already an hour late, when I finally got the truck and it was filled with garbage and cigarette butts I didn't go back in and get it changed. So the truck wasn't the best condition but the people were really kind.
Andrea H.Jerome was exceptional great customer service he was very busy but he made our experience one to remember everything was very neat and clean hands down best customer service ever
Julie J. | First ImpressionsEverything went so smoothly and the employees were all so helpful!
Kamila K.Thank You, everything was great.
Michael N.This is Da Spot. Ill come to this place from now one. Gracias
Rebeca S.Make sure the cabin is wiped down a clean.
Joe P.Gave us the wrong size truck. Truck needed repairs; multiple service lights came on while driving it, the speedometer stopped working and almost stalled on the highway. The truck wasn't ready when we got there, it had to be cleaned still and some of the equipment we paid for wasn't ready. Since you pay for time, they really should have it ready to go at the time you payed to pick it up.
Kipp Z.Everything was great thanks to Heidi!
Daniel H.Heidi is amazing. Her customer service, time/efficiency, and knowledge were greatly appreciated. If she's not a trainer, she should be. Give that woman a raise.
Abby B.Young lady who helped me gave me more mileage due to the fact that I had to go so far to pick up the truck. I am happy that she did that for me.
KAY S.Not charge double the cost of the quote
CARIN M.There are not enough carts at the entrance. I waited 15 minutes for a customer to return a matress cart so I could move into my unit. I paid too much money for my unit to be inconvenienced like that. Please hire someone to make certain carts are available at all hours of operation. Gracias.
Rita K. | First ImpressionsI was unable to do an online check in of the vehicle and was charged an extra day.
RYAN M.They charged me the dolly for 2 days I was renting the TM & Dolly only for 6 hours. nobody told me do ONLINE when returning the equipment when the business hours are closed.
Sultaman L.The customer service representative, whose name I failed to get when i checked in, was wonderful. The gentlemen who helped me when i dropped off the van was also very polite and helpful. I find this type of service outstanding
LYNN H.Thank you so much even though I wasn't there long I had a great experience it was clean the staff was awesome the owner was awesome I have no complaints at all and if I needed to store my items again I would definitely go back to U-Haul storage.
Laceva W. | Overall ExperienceFirst my name is April Landrum. I can say it was a Process, nothing like the previous place I was at. But with that being said They Sold The Building. Are you guys planning on Saleling the Building in the Near Future? It's a lot getting use to a new facility, I'm not there yet but do see some pluses so I'm not complaining just still trying to process. At least it's still downtown and in the hood
April L. | First ImpressionsThe guy who helped me yesterday was amazing. Moving for me this time was very stressful and had me kinda on edge. Although I wasn't having a good morning he was patient with me. By the time I left I was at ease. Not only because he listened to me vent and be a lil crazy but not once did he judge me or was he rude. I think I was even smiling. Lol sorry I can't remember his name but he made my day
Sonya T. | First Impressionsthey where very pleasant and helpful, thank you.
SANTII C.Very friendly and knowledgeable. Thank you for making feel welcomed and making sure I walked outta there with exactly what I needed.
AMBER M.A lot of my electronic's where damaged and I didn't appreciate my lock being cut off and replaced! I also had other items that was not in my storage!! I don't know what's going on but now I got to replace everything. I have no stereo and smart tv. I had insurance!!!
tammy m. | Overall ExperienceI've used this location before and they did a fantastic job each time. Very good about explaining everything I needed to know, and were able to change my reservation without any problem when the weather was uncooperative. Highly recommend this location.
DANIEL I.The home office was generous in extending the length of the retention of our truck due to the unforeseen ice and snow storm which resulted in impassable roads for several days in the month of February in Cincinnati. This was greatly appreciated.
Janne K.The dude who worked there changed my lock that i bought from them to install a “safer one” without my knowledge, he then lost the keys and made me pay 50$ To drill the lock
Atheer A. | Overall ExperienceMy rental was not ready when I arrived. The loading door was froze shut, the snow had not been cleaned off the vehicle and one tire was low on air. I was paying loaders by the hour so this delay was impacting my move cost. Have vehicles serviced and ready for the customer at pick up.
RITA K.At other locations, they can scan your driver's license at the counter. This location was unable to scan my driver's license. I didn't have my phone with me, so this was difficult.
SPENCER M.No problems
JOHN T.Okay
RIAD Y.Incredible customer service and it was super easy. My only regret is not remembering the lady with the black pigtail braids' name.
SAVANNAH M.No comment
REGINA F.I dropped the trailer off early yet when I received my email receipt, I was charged for an extra 4 days. I tried to contact customer service on the phone but after about 50 minutes, I was disconnected. HORRIBLE experience!
paul B.GREAT SERVICE. THANK YOU.
tammy m. | First ImpressionsNinguno
Regina F. | First ImpressionsVery nice and friendly done a great job cover all bases
GARY B. | First ImpressionsI LOVE working with folks at Uhaul. I have moved 4 times in the past year and uhaul always worked perfectly for me. Forever a customer!!
Robin C. | Overall ExperienceFront Desk Was Great And Helpful Especially Ms.Deb Perfect 👍
Dajuan B. | Overall ExperienceThis is the best ran, most secure storage facility I've rented from.
Tonia B. | Overall ExperienceThe carts provided for renters were incredibly helpful, the facility is well maintained, and the staff on Dalton St. are very helpful. I will use this location for storage and rentals again when I need it!
Courtney G. | Overall ExperienceStaff was always very helpful. Process was easy to sign up and move out.
PAUL S. | Overall Experiencethis U-Haul facility was & is of good satisfactory standings .
Arthur t. | Overall ExperienceI left because manager Greg cut my lock off (and cut the locks off other units) without notice or even a phone call, allegedly because we did not have right kind of lock. Not even a phone call to let me know. Without having notice that , I showed up with a large load with no way to put it in my unit. And when I called to complain and ask to be let in my unit, Greg cussed me out, dropping the F bomb. He also treats his staff poorly. I would never recommend this location.
Jeffrey B. | Overall ExperienceThanks for keeping my stuff save
sheena j. | Overall ExperienceServicio al cliente de excelencia.
carl P. | First ImpressionsGreat ppl.
ELLIS S. | First ImpressionsKeep up the good work
luwana/ frank p. | Overall ExperienceAlways helpful and friendly
CHRISTINE H. | Overall ExperiencePricey. Felt like U-Haul was charging a lot for small things.
Atul A. | Overall ExperienceGreat service, friendly staff, ready to help
Henry B. | Overall ExperienceWhen i first moved in the place was immaculate started going down after more people moved in but i would use the service again if needed thank you for everything
jaqueline c. | Overall ExperienceI appreciate the service it was great.
ELLIS S. | Overall ExperienceWe literally wouldn’t be anywhere without Gary he helped us through our whole moving process a true blessing!!! 10/10 would recommend
PRINCESS P. | First ImpressionsExcellent Service
Larry T. | First ImpressionsGreat location! Employee that helped out was super helpful.
Conor S. | First ImpressionsFantastic establishment.
CHANTAL H. | Overall ExperienceEverything was great
john C. | First ImpressionsThe person working was incredibly helpful, unfortunately, the facility was a mess. I think they are probably understaffed. They couldn't find my reservation, then they did, but there were no storage units left of the size that I had reserved. Finally, we got a unit, but when we went to open it up, it was already taken. After that, we got a room, but there was no lock on the room. We put our own lock on, but moments earlier they expressed concern about our type of lock that someone could easily cut it off. They told us to call back this morning, but no one is available on the phone. They have security cameras set up, but I doubt there's anyone available to watch them. There are under staffed, very clearly and there is too much to do for only 2 people.
Corinne W. | First ImpressionsMr. Smith and his team were very professional , service orientated, and helpful
ARTHUR B. | Overall ExperienceGreat experience with this location - thank you!
Bailey B. | Online Move InGary smith was very helpful and knowledgeable.
CHRISTINE H. | First ImpressionsThe experience was what I expected it to be.
Atul A. | First ImpressionsI had my storage unit for about a year and a half and never had one issue. The faculty was clean and very well maintained.
Andrea C. | Overall ExperienceI really appreciate the management. They were very professional .
helen B. | Overall ExperienceEverything was great!. I would definitely use this facility again
Anthony R. | Overall ExperienceEveryone made this experience easier than I thought it would be. Staff was very professional
Anthony R. | First ImpressionsI called this facility prior to going in person to explain the situation, the person who answered seemed to be clueless to the "online move in experience" that the website refers to when you sign up. When my brother went to the facility, he stated that he gave them the confirmation # to access my reservation/online move in experience. While completing this move in he stated the staff attempted to sell him a higher monthly rate, a lock, and the insurance. He showed them the lock he had (previous U-Haul lock), he attempted to show them the PDF of my insurance, and he also showed them that the confirmation reflecting the monthly rate along with the free month given. My brother got me moved in. I checked my bank account a few days later. I was charged $68+ I called the facility to resolve the situation and even asked to speak with the person noted (Gary) who was supposed to resolve any issues. Gary explained that he felt my brother had an attitude and expected his staff to know everything from the confirmation/receipt I sent him in PDF form. I let him talk about everything he felt, we as consumers had done wrong. When I attempted to ask questions according to the "virtual move in process" I'd read about, ask for confirmation of my contract, and clear up any misunderstanding he repeatedly interrupted me to tell me how unpleasant my brother was to him and his staff. Without allowing me to ask any questions or understand what we could do to resolve my current issues. I still never received an electronic copy of my contract or access. Nor have I received a confirmation that the $68+ charge was credited back to my account. Instead I was interrupted, phone disconnected, and left feeling confused. This is quite possibly the WORST U-haul experience I have ever had after several interactions, different types of services/products, several locations.
Tolandra C. | First ImpressionsI'm thankful for your help keeping our stuff safe Friday my daughter realized that I had all our stuff and it made me feel good to have it together. Thanks for being so nice to me.
Andrea D. | Overall ExperienceThis was an extremely well run facility. I would recommend this facility to anyone. Excellent personnel also, never a problem.
Pamela G. | Overall ExperienceThe brother with the long locs was an excellent representative for UHaul. He was courteous, kind, knowledgeable. Gracias
Robin C. | First ImpressionsEveryone was very helpful and professional. Love the energy when you walk in. I really like the dalton ave location and use it exclusively even when it wasn't the closest location to me.
Misty W. | Overall ExperienceThe staff was friendly and helpful; the facilities were clean and well maintained. I was pleased with all aspects of the process of self storage at this U Haul facility. I would definitely recommend it.
Henry D. | First ImpressionsGreat staff
vivienne b. | Overall ExperienceThey were very helpful and did an excellent job. Los recomiendo, son excelentes.
rick C. | Overall ExperienceI will be renting another U Haul within the next month
Priest L. | First ImpressionsOur pick up location was changed and the pickup time was changed twice. Somewhat of an inconvenience since we were trying to vacate the property at a certain time.
Philip W. | First ImpressionsThey were supper friendly on the phone and at check in. I was a little confused about how to use the security code to get in building, having never done it before, and set off the alarm. They came to my rescue. Being able to pull into the garage and the use of dollies made our move so much easier! The place was very clean and well lit. Will use again.
Karen P. | Online Move InGreat storage facility, friendly and helpful staff. if ever, in the future, I need another storage facility I will definitely pick this one. Sincerely and thank you, John L Miles III 502-807-9219
Johm M. | Overall ExperienceEverything was perfect on their end, they made my hectic day less stressful with their kindness.
pat f. | First ImpressionsVery friendly and helpful
vanessa g. | First ImpressionsI have truly enjoyed storing my personal belongings at this downtown location for location, pricing and convenience. Very personable and professional staff, friendly to work with. The store always has a fresh and clean smell upon entering this facility.
vanessa s. | Overall ExperienceClean, bright and can enter anytime of the day.
john b. | Overall ExperienceDifficulty with uhaul honoring the initial promo offer (billing), but issues were resolved. Mr. Hurley and other staff were helpful and friendly. Convenient location and nice facility.
glenda O. | Overall ExperienceNice place to use , and I would recommend anyone to use this company any time
Johnda D. | Overall ExperienceMR.HARRY IS AWESOME AND THE STAFF WERE COOL. THE PLACE WAS VERY CLEAN AND IF I HAD A QUESTION OR CONCERN ABOUT SOMETHING, MR.HARRY OR ONE OF THE STAFF MEMBERS WAS THERE TO HELP. THIS LOCATION FELT LIKE FAMILY.
kenyada h. | Overall ExperienceAlways friendly patience helpful and very happy employees.
Michelle C. | First ImpressionsThe staff was very helpful.
April D. | Overall ExperienceYour teams in both Katy and Cincinnati did an amazing job making this an easy transition. I am very happy with my experience with your company!
Dwayne S. | First ImpressionsI absolutely love this facility. Good price, new storage unit, clean truck. Uhaul has made moving so affordable and convenient for us.
dakota Z. | Overall ExperienceSoon as we paid our storage unit. Two days later we ask to leave by the manager. He accused us of using the electric and another things he also said that we needed a place to say. He start cussing .
crystal w. | Overall ExperienceI have been using Uhaul for many years and recommend it to everyone
Rachel B. | Overall ExperienceMister Harry hurdle and company did a fine job of helping me with renting a truck and getting a storage bin. Very professional
GEORGE J. | Overall ExperienceI don't have access to my storage yet. None of the key cards would work, so I couldn't move items in yesterday. Regular customers had the problem. same
shirley b. | First ImpressionsThere were at least 3 changes of how the pricing of the "free" unit worked out. I was very annoyed with that. It went from free to...I had to buy a lock for the unit, to the day of I had purchase ins.
ajia p. | Overall ExperienceThe staff was all so helpful each time i came up there
Marie S. | Overall ExperienceNo comment
Carla R. | Overall ExperienceGreat!!
Aramis b. | Overall ExperienceDid not like that I could not access my unit after 10pm. The guys in the office had no idea how to set up these units w/ 1st month free. I was in there for over 2hrs on initial setup
Michael K. | Overall ExperienceThis staff was the best ever. Harry is a great manager. They all should be proud of the great customer service they provide.
cathy s. | Overall ExperienceGreat experience. Staff incredibly friendly and willing to help!
BRENDAN M. | Overall ExperienceAlways polite and responsive to all questions and needs.
allan g. | Overall ExperienceThe staff was very helpful
Braden B. | Overall ExperienceThe staff was friendly and helpful. The move in process was so quick and easy.
Andrea C. | First ImpressionsClean well kept facilities and the staff is very friendly.. they made my situation an easy process!!
carolyn c. | First ImpressionsNo
theresa g. | Overall ExperienceToo many tripped alarms. Felt unsecure at times
Edward J. | Overall ExperienceCustomer service was very professional.
aimee N. | First ImpressionsVery clean facility. Friendly service
William M. | First ImpressionsSlow check in even though we did everything online. Size of unit recommendation was off and we had to get another unit. But otherwise easy and friendly. I like that the place is kept up and clean.
karen s. | First ImpressionsThe guy in the store was extremely helpful an nice, I'm so happy they made my move less stressful
Ashley T. | First Impressionseverything was great
annette r. | First ImpressionsGood experience
shatonnah g. | Overall ExperienceNot only is customer service lacking but wackado has to go! If u want to collect. Have your boss contact. My lawyer. Do not contact again or else!
brian j. | First ImpressionsI want to say thank you U haul for everything.
Ortegca O. | Overall ExperienceDidn't like wouldn't recommend this location jerks
RICO S. | First ImpressionsGood experience! Clean, helpful, and well-secured.
STACEY K. | First ImpressionsGreat Service!
elizabeth h. | Overall ExperienceThe pricing is high for such small storage room
beatrice t. | First ImpressionsFriendly!! Got the job done. I had a pleasant experience.
elizabeth h. | First ImpressionsGreat place for storage. Excellent !
perry w. | First ImpressionsGracias
george c. | First ImpressionsThe staff was extremely nice and customer service was great
Angela M. | First ImpressionsThis was the best moving experience I have ever had. This UHaul location was prompt, hellpful, and went above and beyond to assist us. I recommend this location for all of your moving needs.
Quivari J. | Overall ExperienceAwesome service!!
Carla K. | Overall ExperienceI didn't like that I had to go in person toa UHaul location to cancel my storage. Signing up done by ph, confirmation was done thru email, therefore I should have been able cancel on on line or by ph
beverly e. | Overall Experience...
Peter S. | Overall ExperienceGreat experience
terry r. | First ImpressionsRyan was very helpful and nice
CHARLES W. | Overall ExperienceI rented an auto transport and made reservation for a 30 day storage ,10 by 20 to store a 1927 classic auto and upon arrival I was told my storage area was on the 3rd floor and only a freight elevator
Robert P. | ReservaciónStaff was very helpful.
Charles B. | Overall ExperienceChecking in was a nightmare. At least checking out was not as bad once I finally got up to the counter. Only one person working and 5 people waiting in line.
THOMAS K. | Overall ExperienceEmployees of this store are very helpful.
Kristina B. | ReservaciónEmployees there are great.
Kristina B. | ReservaciónEmployees kept me standing around while they talked about flat tire on employee car. Could not get the space wanted due to flooding. Would not copnsant anything for larger and less convenient.
THOMAS K. | Reservaciónit was a very good experience
lorie m. | Overall ExperienceThe unit I initially reserved was given to another. Even with this mishap everything happened to work out for the better. I actually needed a larger unit than what I had previously reserved. THANK You
mellisa s. | ReservaciónNeed access to more than one elevator. People held up the elevator to move their items therefore other people to had to wait until they came down to the main floor, waiting caused me to pay extra!
gale j. | ReservaciónConvenient and easy. Will use again if needed.
Ann M. | Overall Experience