Customer Reviews for U-Haul Moving & Storage of Downtown Cincinnati

2,612 reviews

2001 Dalton Ave   Cincinnati, OH 45214

(513) 904-4169

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(513) 904-4169

2001 Dalton Ave
Cincinnati, OH 45214

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Worst customer service from the Manager “Rob”. It took me 55 mins to check out my vehicle through the mobile checkout option and ended up having to wait for home to open his location. The truck and key was misplaced and he had no remorse! I would never rent from this location or recommend renting from this location, let alone uhual!

Kevin Deeble 
Rating:
5.0

Customer did not leave a comment.

ROSALINE MITCHELL  |  First Impressions 
Rating:
2.0

They inconvenient me on 2 occasions by having me locked out my storage with head up they both were mistake on there part..they acted like they didn't care about my time..

CHARLES SMITH  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Timothy Edwards 
Rating:
5.0

Easy dropoff and friendly service!

Raquel Kondracki 
Rating:
5.0

Nothing the ladies down there on Dalton are great

Terrell Winbush 
Rating:
5.0

Customer did not leave a comment.

Keith Blake 
Rating:
4.0

Staff was helpful and knowledgeable

Anthony Mathis  |  Overall Experience 
Rating:
5.0

Keep it just the way I experienced it. You really have good employees and they all seem happy to be of assistance .

MARVIN SMITH 
Rating:
5.0

Customer did not leave a comment.

erica williams 
Rating:
5.0

Perfect. Easy and affordable

Ken Stoll 
Rating:
5.0

Customer did not leave a comment.

erica williams 
Rating:
5.0

Customer did not leave a comment.

tom sharp 
Rating:
5.0

Nothing you guys are doing great Heidi is a great employee she actually helps the customers and walks them through the whole process totally professional I'd highly recommend

Joshua Arnold 
Rating:
5.0

Customer did not leave a comment.

Meera Hamill 
Rating:
5.0

Customer did not leave a comment.

Kathi Olmstead 
Rating:
1.0

This location struggled to get my U-Haul reservation correct. I ordered 2 one way 26' trucks with vehicle transportation trailers and they messed it up. I had to spend extra time when returning the equipment because on my paperwork it had the correct return location for each truck but somewhere in the system they mixed them up. When people are moving, it is already a stressful time and I had time constraints which were affected by U-Haul's inability to figure out the paperwork on their side. Very frustrating and time consuming experience. I have been a repeat customer and it seems each time I use U-Haul, the level of service continues to get worse.

Kelly Saldivar 
Rating:
5.0

Customer did not leave a comment.

ROBERT ARMSTRONG  |  First Impressions 
Rating:
5.0

No comments

Minuette Dillingham 
Rating:
5.0

Customer did not leave a comment.

CANDACE CALHOUN  |  First Impressions 
Rating:
5.0

The agent was very helpful and nice

Jamie Gruich 
Rating:
5.0

I used the counter to check in. I-Haul associate was very friendly and quick to process my reservation. I used the app to return the vehicle and it was very easy to get the vehicle back.

Regis Spielvogel 
Rating:
3.0

Customer did not leave a comment.

Jesse Booth 
Rating:
5.0

Customer did not leave a comment.

Ismael Guel 
Rating:
5.0

Customer did not leave a comment.

SONYA MCDONALD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

fairley blevins 
Rating:
5.0

I wanted to recognize a wonderful staff member who made my experience 5 stars Heidi. She was professional, knowledgeable, and really made my rental experience the absolute best!

Tracy Brown 
Rating:
5.0

Customer did not leave a comment.

Lonnie Wise 
Rating:
5.0

THE STORE MANAGER THAT HELPED ME WAS AMAZING!!!!

Penny Spurley 
Rating:
5.0

Customer did not leave a comment.

DAQUANN WILEY  |  First Impressions 
Rating:
4.0

The rental van has an extremely strong smell of cigarette smoking. My clothes and hair smelled of smoke. When I asked for another van I was told there were no others to exchange.

Jenelle Hampton 
Rating:
5.0

Professional team. I was in and out quickly when returning equipment. Large quantity of rental equipment on hand at this location.

JOSEPH MCCARTHY 
Rating:
5.0

Jerome was great! Made my rental process easy for pickup and drop off!

Erin Roddy 
Rating:
3.0

moving boxes were fairly clean but confusion over pricing took return time to ridiculous levels. Finally resolved with refund after 45 minutes.

James Rosenberger 
Rating:
1.0

The people that work there to be more professional never going there again

ARIANA CAMPBELL 
Rating:
5.0

Customer did not leave a comment.

MONIQUE ROLLINSON  |  Overall Experience 
Rating:
5.0

The van was ready when I arrived. The staff was friendly and everything went smoothly.

Kimberly Tomlinson 
Rating:
5.0

Customer did not leave a comment.

Joseph Brennan 
Rating:
5.0

Staff were very helpful and friendly. Helped step me through the process, showed me what I may be doing wrong with the app, and then took care of the check-in process for me.

William Wilcox 
Rating:
5.0

Great customer service

Venus Brown 
Rating:
3.0

Customer did not leave a comment.

Lawerence Bradly  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAUL JORDAN 
Rating:
5.0

Customer did not leave a comment.

Kahliya McKinney 
Rating:
3.0

Customer did not leave a comment.

Sharmiar Lane  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

VIKRAM KULKARNI 
Rating:
5.0

Customer did not leave a comment.

Sallie Arthur  |  First Impressions 
Rating:
3.0

too expensive for such a small place..

DEONTRINESE WILDER  |  Overall Experience 
Rating:
1.0

Tried to use the online check-in with the app. This took longer than had I gone to the counter because it required my supplying the same information that I gave on the website when reserving the truck. Finally had to go to the counter anyway. Upon returning the truck, I was told there would be a charge of $37.35 for gas (at $4.75 per gallon). I knew I had to pay for gas that I did not replace, but they CLAIMED I used 8 gallons of fuel. The odometer showed ONLY 20 miles traveled upon returning. That calculates to 2.5 miles per gallon. You may think I am sutpid, but I know that truck gets better than 2.5 miles per gallon. This is fraud!!! Believe me, my public reviews won't be so kind..............

Rod Gilene 
Rating:
5.0

I love this location. They are very quick and professional about everything.

Raquel Bolden 
Rating:
5.0

Customer did not leave a comment.

Abraham Quansah 
Rating:
5.0

Customer did not leave a comment.

Eoki Hibbett 
Rating:
5.0

Customer did not leave a comment.

DIANDRE PLAIR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eboni Passmore  |  Overall Experience 
Rating:
5.0

the check inn man was very nice and quick to finalize drop off

James Van Buren 
Rating:
5.0

Customer did not leave a comment.

Brandon McGonnell 
Rating:
1.0

Key was not brought with the lock and then was lost by facility and unable to be brought the next morning. My son had to drive out to the facility to get the key later that next day long after his help had arrived to do the unloading

Loretta Jacobs 
Rating:
5.0

Customer did not leave a comment.

Corbin Powell 
Rating:
5.0

Customer did not leave a comment.

MONIQUE ROLLINSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Juliana Grimm 
Rating:
4.0

Customer did not leave a comment.

JANA TYE 
Rating:
5.0

nothing- it was great!

ray Bonifas 
Rating:
5.0

Customer did not leave a comment.

Amy Deaton 
Rating:
5.0

Customer did not leave a comment.

Roosevelt Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenneth Schilling 
Rating:
1.0

I work downtown in the business district and our company needed to use a rental truck. I was excited to know there was one so close. However, the guy at the counter when I rented the vehicle on Tuesday morning seemed very put out and bothered to assist me. I work in customer service and would suggest that better training or an alternative front desk person is needed if you want customers to return. The guy working with him behind the counter seemed fine and went and got the truck for me and was honest about the truck not being full and only on 3/4 of a tank. When I returned the truck the two guys that I talked with seemed fine and willing to help if I needed it. Unfortunately to avoid the chance of another bad experience with the guy I rented with I am not sure I will use this location the next time our company needs to rent a truck. I also never got a receipt once I did the self checkout but did get a survey. I hope I can get that figured out.

Charlie Steinborn 
Rating:
4.0

I've been to this UHaul location more than once and each time, there were helpful people and totally unhelpful people working. My latest drop off story is that I was at the UHaul location shortly before they close at 7:00. I went to the return equipment line and there was a truck in front of me, so I waited. After 10 minutes, I walked to the office and they had just closed. I told the manager my predicament and she told me to just "back up the trailer and I'll check it in the morning." I'm not good at backing up and couldn't get to the lot she told me to park in. A nice worker (guy with a grey beard) unhitched the trailer and just pulled it to where it needed to go. He was very helpful and very nice - and spent the extra 5 minutes with me to return my trailer.

Jean Ternovits 
Rating:
5.0

Everything was beautiful, I couldn’t find me a place to move, so I decided to stay in my apartment. I really enjoy this place for a short time. I really enjoyed the ti that I had wit you. Thank you. Rose Tims !

Rose Tims  |  Overall Experience 
Rating:
1.0

I reserved a cargo Van for pickup at 10am when I got there the desk said we don't have any vans I told him this is my reservation number and it's confirmed then he became rude and told me there's nothing he can do I need to talk to his manager I talked to his manager and explained what's going on but he also acted very rude and left me waiting for about 15 minutes with no answer and having no choice I decided to rent a 10 foot truck that I didn't reserve or need This place needs new employees that care about customers

Fouad Saadaoui 
Rating:
4.0

Needs more Karts, better floor direction and more inside pickup/ drop off car space.

melvin caldwell  |  Overall Experience 
Rating:
5.0

It is a very good facility and always clean

Antoine Jackson  |  Overall Experience 
Rating:
5.0

Staff could be friendlier they always have a look of inconvenience on their faces whenever anyone is in there asking questions

James Mikaelson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gilbert Axle 
Rating:
5.0

Customer did not leave a comment.

D'NEECE TURNEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dandrell moses  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTHONY MILLER 
Rating:
5.0

Customer did not leave a comment.

Rose Tims  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lanita Cody 
Rating:
5.0

Customer did not leave a comment.

Donna Robinson 
Rating:
5.0

Customer did not leave a comment.

Priscilla Rust 
Rating:
5.0

As I said before customer service was excellent

Marsha Reese 
Rating:
5.0

Keep with the excellent customer service.

Marsha Reese 
Rating:
5.0

You guys were great

Jhaveair Stevenson 
Rating:
3.0

The online service was great. only complaint I would have is a big water pipe going threw my storage unit made it very difficult to move in. Also it takes up space

Erika Ash  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

August Nesbitt 
Rating:
5.0

Excellent place

PALANIKUMAR ARUMUGAM 
Rating:
5.0

Customer did not leave a comment.

Theresa Robinson Woods  |  Overall Experience 
Rating:
5.0

People are friendly and knowledgeable

Robert Stewart 
Rating:
5.0

Customer did not leave a comment.

anthony WYCHE 
Rating:
5.0

Customer did not leave a comment.

Holly Boerwinkle 
Rating:
5.0

Customer did not leave a comment.

Matthew Tolentino 
Rating:
5.0

Customer did not leave a comment.

Kaitlin Shook 
Rating:
4.0

I didn't like how I was charged for 100 miles up front...first couple times I used a uhaul I got asked what miles I needed...I had just enough money for a day of using it...the miles I thought I was going to use...and then gas to put back in...since I got charged 100 upfront I didn't have money to put gas back in then got hit with a surcharge

matthew barlage 
Rating:
5.0

Customer did not leave a comment.

CLIFFORD MCNEAL 
Rating:
5.0

Customer did not leave a comment.

Veleda Smith  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TAKENYA DENNIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tawayna Berry 
Rating:
5.0

Customer did not leave a comment.

Richard Heap 
Rating:
5.0

Customer did not leave a comment.

Carlos Hairston 
Rating:
5.0

Customer did not leave a comment.

Patricia Torez 
Rating:
5.0

Customer did not leave a comment.

EBONEY HARRIS  |  Overall Experience 
Rating:
5.0

The staff and managers were 1st class. This is an top tier facility.

GREGORY LAWRENCE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Core Reed 
Rating:
5.0

Customer did not leave a comment.

SONYA MCDONALD  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michaelk Isome 
Rating:
5.0

Customer did not leave a comment.

Brian Evancho 
Rating:
5.0

Customer did not leave a comment.

sanjivkumar patel 
Rating:
4.0

Customer did not leave a comment.

Capriesha Walker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia Peak 
Rating:
4.0

Customer did not leave a comment.

Eleanor Hill  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher J Eckes Jr 
Rating:
5.0

They are always helpful & friendly.

Donna Brown 
Rating:
5.0

Everything was great from check in online to check out in person, professional customer service.

James Strayhorn 
Rating:
5.0

Customer did not leave a comment.

Corbin Powell 
Rating:
5.0

All is good

MARVIN SMITH 
Rating:
5.0

Customer did not leave a comment.

Matt Beasley 
Rating:
5.0

Customer did not leave a comment.

Corbin Powell 
Rating:
5.0

Overall it's about the customer doing what they need to get the job done

Camella Harris Walker 
Rating:
5.0

Other than some minor difficulties in linking my account with my rental, which the staff quickly helped solve, a fantastic experience. Staff in the office was phenomenal, super friendly, super quick, made the moving process headache free every time.

Samantha Aldrich  |  Overall Experience 
Rating:
3.0

Was my account severely OverCharged?! No Way did my latest truck rental @$80.00 hold total Double @truck return! I Demand a review of the charges and proper adjustment regards my account. ...Else, U-Haul is fine w/ me.

PATRICIA KIMMONS 
Rating:
5.0

Customer did not leave a comment.

John Steele 
Rating:
5.0

Customer did not leave a comment.

Corey Sheets  |  Overall Experience 
Rating:
2.0

I had to check-in myself at the desk, instead of the rep helping. I had to check my vehicle back in while the reps sat at the desk. taking 16 pictures while the app crashed. It took me 20 minutes to return the vehicle. When it was in hours and reps were doing nothing.

Lucas Sillies 
Rating:
5.0

Change the way you turn your truck in

DONALD WILLIAMS 
Rating:
3.0

The amount of gas that was in the vehicle was less than what was required to fill up to upon return. By the time I got the text message asking me to confirm some items I clicked on the link and it said that it was already expired. So I was stuck having to put more gas in the vehicle then was in it before I took it off a lot. The vehicle also reeked of smoke.

Ken Stratman 
Rating:
4.0

All is good, Thank you UHaul

patricia kimmons  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tom Chambers 
Rating:
5.0

Let us know where the U-Haul button is on the paper. I was pushing the wrong button to turn off the halling button!

Terra WIlliams 
Rating:
5.0

Customer did not leave a comment.

Tara Willard 
Rating:
5.0

Heidi was so polite and pleasant. Checking out and in fast was and easy. She greeted me with a smile and even complimented my hair! Definitely will go out of my way to use this location

Nathan Dillard 
Rating:
4.0

Customer did not leave a comment.

kevin sneed 
Rating:
3.0

Customer did not leave a comment.

JASMINE SMITH  |  First Impressions 
Rating:
5.0

The ladies at the counter were very helpful and friendly. It was a pleasant experience all around.

Reynel Rivera 
Rating:
5.0

Customer did not leave a comment.

kelly wooten  |  First Impressions 
Rating:
3.0

The employee at the counter was not the friendliest He just seemed like he didn’t want to be there

Jeff Horrall 
Rating:
5.0

Customer did not leave a comment.

Janet Turner  |  Overall Experience 
Rating:
5.0

Excellent staff. Very clean facility.

CHARLES VARNEY  |  Overall Experience 
Rating:
5.0

It was nice having my stuff safe for a year. It smell like a sewer had busted. The smell was horrible

vanessa gibert  |  Overall Experience 
Rating:
5.0

Always easy to deal with.

Donna Brown 
Rating:
5.0

The storage facility is extremely clean and very well lit. The convenient, clean, and spacious restrooms were also a plus. Occasionally, the sliding doors between the 1st floor area where the carts are stored and the garage bays were locked during non-office hours. This was VERY inconvenient, as I was not able to pull my car into the garage bays at night or early morning. Otherwise, the facility is great.

WILLIAM LEINWEBER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brittany Brumett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

De'Asia Berry  |  Overall Experience 
Rating:
5.0

Jayson was extremely helpful.

Tom Deidesheimer 
Rating:
5.0

Customer did not leave a comment.

Adrian Stallings 
Rating:
5.0

I had a great experience at this uhual multiple times , staff is friendly and helpful and when I had any questions or problems Rob was happy to help ! I would recommend this uhual location over any other one ! Thank you !!!

Brianna Shackelford  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

SALEEM TANKS  |  Overall Experience 
Rating:
5.0

Heidi went above perfect customer service. I've been to a few different u hauls and this one is the nicest I've been at especially for size and location of the city

cash black  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

YATEIA JOHNSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MYESHA JEWELL  |  Overall Experience 
Rating:
5.0

The was very helpful understanding generous and very considerate

Nicole Powell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emily Stamper  |  Overall Experience 
Rating:
4.0

Code keypads don't work properly

John Dunn  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Shannon Meyers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jackie humphries  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

JANESSA BURGIN  |  Overall Experience 
Rating:
4.0

I had one issue and that was the end of the end of the new deposit amount was not shared the increase on the weekend gas mileage was different from the times that I’ve rented before it has always been 69 or $.79 per mileage on the weekend but the clerk said that it’s always been $.99 on the weekend and that is not true and I have proof to show that my mileage is always been on 69 or $.79. I like to know these things prior to renting and not when the transaction is made.

Lettie Reid  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

hattie horsley  |  First Impressions 
Rating:
3.0

The billing kinda sucked since it took my money out so my accounting was accurate for a period. Then somehow all of the bill was placed back into my account so my numbers were way off and I spent money I didn't have. Perhaps this was my fault but I never would have had this issue if the billing was straightforward in the first place. Billing was for the truck I rented along with this storage facility

ANGUS CADY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiera Kittles  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Quran Conners   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

gregory watson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LaShunna Love  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tashima mayers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIFFANY EVANS  |  Overall Experience 
Rating:
5.0

Jerome was very nice and helpful.

Brittany Brumett  |  First Impressions 
Rating:
5.0

The Staff Is Very Helpful.. Thank You!!!

SONYA MCDONALD  |  First Impressions 
Rating:
5.0

The staff were all helpful and friendly whenever I interacted with them by phone or in person. My transactions were seamless and quick. The storage area is CLEAN and it smells clean. I saw housekeeping and maintenance staff inside working. The van I rented was clean. Again, check out and check in was quick and easy. I highly recommend this facility located at 2001 Dalton Avenue, Cincinnati! ⭐️⭐️⭐️⭐️⭐️

Delores Williams  |  Overall Experience 
Rating:
5.0

Hiedi was very helpful 5 stars

DANA JACKSON  |  Overall Experience 
Rating:
4.0

Hedi is the backbone to this U-Haul location. Very professional, knowledgeable and hard working. The next time I decide to do business again, i am going to make sure i deal with her "only"!! She makes the process smooth & easy. As far as im concerned, Hedi has my vote for " Employee of the year"!!

Von Thomas  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dbronte Carrigan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Phillip Morris  |  Online Move In 
Rating:
5.0

Didn’t rent the unit. We were close on the other side of town.

Phillip Morris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony Mcclare  |  First Impressions 
Rating:
5.0

Excellent customer service from our first rental, use of the storage facility, to the second rental and eventual check out. A great offer/program perfect for college kids changing apartments. Highly recommend.

Emma Kennedy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dave Schmitt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS MCNAUGHTON  |  Overall Experience 
Rating:
5.0

The staff was friendly and helpful, the facility was clean.. I would highly recommend this UHaul location!

Chapin Fraser  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS MARX  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN SCHEELS  |  Overall Experience 
Rating:
1.0

I had multiple issues with setting up a storage. The first one they gave me had stuff in there and the had to move me an another unit. It’s took like an hour to make the reservation and then when I got there the reservation needed to be changed

Mohamed Kanu  |  First Impressions 
Rating:
5.0

Very clean facility. Smells great. Staff friendly and helpful. Security measures in place. Carding in and out to use/get in to the building. Would recommend this facility.

Delores Williams  |  First Impressions 
Rating:
5.0

Great storage facility. It was better than my expectations. Very clean. Smells clean. Staff nice and helpful. Security measures in place and working each timdd Ed I came to the facility. Highly recommend.

Delores Williams  |  Overall Experience 
Rating:
1.0

Staff and especially the General Manager was rude not helpful in any way showed no type of remorse or understanding for people who have jobs and that work so I was unable to retrieve my things worst storage place ever I do not recommend the staff there only wants to see what they can get for themselves out of auctions and people personal belongings they never call rumpke to pick up anything instead of helping people they ruin them

Chiquita Wilson  |  Overall Experience 
Rating:
5.0

Nice and friendly

Anjenette Dority  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Cathy McCants  |  First Impressions 
Rating:
5.0

Heidi was great Jerome and the new young female manager, We're amazing. I appreciate your help sorry for the mess you all were closing in 15mins Oh the ower with glasses went above and beyond I can keep going on 💯 THANK YOU I'LL BE BACK SOON I WILL NEED A TRUCK FOR MY 85IN SCREEN.

Christina Clark  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sana Smith  |  Overall Experience 
Rating:
5.0

Very clean. Well trained staff!!!

michael tobias  |  Overall Experience 
Rating:
4.0

The woman named April in the storage area in exceptional. You seriously need to commend her. She helps everyone. I stood in line and 4 people ( helping 1) ignored me. April walked in for her break. Acknowledged and helped me. Stopped her break and went back to storage. I’ve been in and out of the facility for 2 months. Every time I’m there April is on the move and helping everyone. She is literally the one person that helped me with EVERYTHING! She has amazing customer service and she’s a worker. You should be thankful you have her at the facility. I was very glad she was there!!!!!!!!!!!!

Karen Kerkes  |  Overall Experience 
Rating:
5.0

Everything was good up until I left. I found mice droppings in my storage and I didn’t have no food in my storage unit at all.

talisha hubbard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

April Petrowski  |  Online Move In 
Rating:
5.0

Everything went great!

Yolanda Miller  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Sonya McDonald  |  Overall Experience 
Rating:
4.0

Haven’t had the whole experience yet

Valerie Walker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cuyler Kamp  |  Overall Experience 
Rating:
5.0

Great service from the staff. The facility and van were clean. I am very pleased with this establishment.

Delores Williams  |  First Impressions 
Rating:
5.0

🕊Heidi was very professional and helpful!

Lonnetta Patmon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mekeda ondi  |  Overall Experience 
Rating:
5.0

I had alot of questions Heidi was very helpful & had a great attitude

DANA JACKSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer Powell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTHONY Stenson  |  Overall Experience 
Rating:
5.0

This establishment is so incredibly nice and helpful. It’s spotless and everyone is so nice an available. The young lady that checked me in was amazing! Thank you

Karen Kerkes  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

jerome gatewood  |  Overall Experience 
Rating:
1.0

The supervisor were very inconsiderate and rude!!! They sneaky and definitely NOT to be trusted at all.

Chetonia Jones  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

YOACHIM JONES  |  First Impressions 
Rating:
5.0

The staff was very polite, they me feel comfortable and yes I will always use the storage in the future. And relate to family as well as friends.

Ivory Ford  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SEAN FLAGG  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Juan Carlos Verardo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tashima mayers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason McConnell  |  Overall Experience 
Rating:
5.0

I would highly recommend the Uhaul on Dalton Avenue, Cincinnati. Great staff clean place decent pricing!

samantha baucom  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rosemary cuellar  |  First Impressions 
Rating:
1.0

Very poor no communication

Toriauna Anderson  |  Overall Experience 
Rating:
5.0

Staff was wonderful, this is one of my favorite locations to do business at.

Saretha Brantley  |  Overall Experience 
Rating:
3.0

As I was bringing my things to my new location, I would notice roaches in the furniture, and bags coming out t Into the new resident. Then I was told my things would be auctioned out, I couldn’t afford to bring the bugs. My overall experience with the location and staff was amazing for sure. Just wished I could have be compensated.

WILLIAM ANDREWS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Madison Conrad  |  Online Move In 
Rating:
5.0

Heidi was amazing. She obviously did many jobs. She was kind compassionate and funny when I really needed it. Helped us so much. Rob was great too. I spoke with him early in the am. He helped me with a problem. I got to meet him that evening. Great crew !

Marci Bauer  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Tameka Alexander  |  First Impressions 
Rating:
4.0

Whoever the lady was that checked me and booked my storage locker on my appointment day was The Best!!

melvin caldwell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANTHONY VILLANUEVA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lacora Crawford  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barry Beasley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julia Dinkins  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

St Luke Baptist Church  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jonnita jackson  |  Overall Experience 
Rating:
5.0

I shopped several facilities before deciding on UHaul. The staff and the service they provided was the deciding factor on choosing U Haul frankly. 💯

michael tobias  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John cornett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hakeem gee  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Willa Earthman  |  First Impressions 
Rating:
2.0

The line was very long to get helped, so it seemed to make the reservation we made irrelevant. Employees weren’t friendly, had an AirPod in one ear, and talked so quietly that I barely knew what I was agreeing to. I requested a 5 x 10 unit and they gave me two 5 x 5s, which presented some difficulties for making my things fit. They also only gave me one lock, so I had to go pay for another one even though it wasn’t my fault I was given two separate storage units. And when I paid for the additional lock, the employee didn’t even hand it to me. I had to go ask another employee to give me one of the locks because I just purchased it and wasn’t given it. The carts for bringing in our stuff to be stored were convenient though and the price wasn’t terrible.

Sarah Bostic  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GUYSONJA WILKINSON  |  Overall Experience 
Rating:
3.0

The staff was very courteous and helpful upon check-in, but the elevator stopped working mid-move preventing us from accessing our LL storage, and the uhaul staff became irritable as I looked to them for solutions. As a result of the inoperable elevator, I had to pay moving company for the (2-hr) additional and totally unexpected wait time to have the elevator fixed my maintenance. I would not recommend a storage until that requires elevator access at this location.

Clare Blankemeyer  |  First Impressions 
Rating:
2.0

They were not transparent about how much the storage would cost

AARON CLEMENTS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RUSSELL GIBBS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley Hinds-Adams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LIROI KENNEDY  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Carlton Ricks  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

jerry frazier  |  First Impressions 
Rating:
3.0

I don’t know who I need to talk to but they charge me for the tow thing it supposed to be free cause I was helping out and also I didn’t get no discount or credit for it.

Lakesha Denkins  |  First Impressions 
Rating:
5.0

N/a

Nathan Peak  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

William Turner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lakasia williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lawrence Robinson  |  First Impressions 
Rating:
5.0

Perfect customer service

Jaquay Frazier  |  First Impressions 
Rating:
5.0

Awesome staff, very courteous.

JON COLBERT  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dawnya Froman  |  Overall Experience 
Rating:
5.0

I was very pleased with the Dalton location. It was first time using this location and I would highly recommend friends and family to go the Dalton Location. Even the staff was professional and quickly served me with EXCELLENCE.

Lettie Reid  |  First Impressions 
Rating:
5.0

The evening manager was awesome, she made me very comfortable. Besides the card entry for storage it was very good.

Marena Woods  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mardell Lofton  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

jerome gatewood  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NAKELL WILLIAMS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Connie Gibson  |  First Impressions 
Rating:
5.0

The quy that serviced me goes above and beyond he very quick and precise great clear customer service skills he’s also very easy going with changes when they need to be made .. he’s definitely the reason I’ve returned to this location twice this month .. he’s certainly a great asset to you alls UHaul team ..

MARTISHA ROSS  |  First Impressions 
Rating:
1.0

My belongings were stolen by an employee who stated that in your policy you keep an extra key in case I loose mine thinking positive cause I do loose things I never thought he would lie like that he watched me since June last time there sep 7th went there oct 16th and all my stuff was gone. The lock was put back on and we are the only two who had a key. That’s not even your policy so he was up to no good from jump. Very deceitful and wrong. I had 15000 dollars worth of stuff 30 pairs of shoes Jordan’s air max etc clothes purses things given to me bags dishes custom made shoes heels I mean they took everything. And left some of theIR things in it and tore up the stuff that’s still In it. I’m very upset and very disappointed and I want all my money back. They stripped me for everything I got 3 pair of shoes now AND NO CLOTHES. Something needs to be done QUICKLY. He lied to me and I trusted this place why even suggest that if it’s not your policy. a faux fur crop coat name brand hoodies hats glasses. Damaged my tv and everything they left. I’m hurt.

DACIA WILKS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GWENDOLYN BROWN  |  First Impressions 
Rating:
5.0

Great customer service

SHELIA RUSSELL  |  First Impressions 
Rating:
3.0

Lost my car keys there asked the General Manger if he could play the parking area cameras back GM insisted the cameras were live only then when I inquired about storage cameras where I just put my belongings he stated those do record. Now I'm out of $850 key fob and haul couldn't help me sadly

Mya Pickett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robinsons Housing & Investments LLC  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Hunter  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Stephen Schwegmann  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANTE PARRISH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard Curry  |  Overall Experience 
Rating:
5.0

I would like to know where you get your wax for the floors. They are so shiny.

ADILAH AHMAD  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tovara Gray  |  First Impressions 
Rating:
2.0

I paid to much look it up we went for your place to cornrain then back to your place not use much gas or miles so let me no paid yous a hundred dollar n only got back 18 dollars wow

DANA SCOTT  |  Overall Experience 
Rating:
5.0

None

William Mayo  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DEONTRINESE WILDER  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Amber Bauerle  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

michael turner  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Crystal Smith  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Heaven Warren  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Sonia Wells  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BRIAN DUMFORD  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Gerrick Phillips  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

deloris johnson  |  Overall Experience 
Rating:
4.0

The only small complaint I also mentioned in a prior review, was to let customers know to purchase a lock for the unit. I had to wait in line again to purchase the lock. Otherwise everyone at this location was very nice, patient (it has been VERY busy each time I have been in) and helpful!

DEREK STOUT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erica Ward  |  First Impressions 
Rating:
2.0

Pest control is bad I had all my stuff wrapped up tightly secured next morning my storage unit was full of roaches crawling everywhere I ain't seen roaches in 20 years I was really disappointed,

Eddie Wright  |  Overall Experience 
Rating:
5.0

The staff and facilities were great.

ALICIA TOWNSEND  |  Overall Experience 
Rating:
5.0

Robert were professional, I appreciate his expertise

MOSES BARKER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mario Rudolph  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katherine Lepkowski  |  First Impressions 
Rating:
5.0

Excellent customer service!!!

ALANA MITCHELL  |  Overall Experience 
Rating:
4.0

Alarm keeps going off when we opened the unit. I’m not sure if we were following directions properly but we could not access unit when the office was closed.

Traci McGlinchey  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

CARRIE MATEJKA  |  First Impressions 
Rating:
5.0

The staff were incredibly helpful and accommodating. I don't know her name, but someone working on Sunday 7/17 went out of her way to make sure we had everything we needed. Service could not have been better. Thank you!!

danielle yates  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

John Kemerer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ankit Doshi  |  First Impressions 
Rating:
5.0

Awesome customer service provided

Carrie Baker  |  First Impressions 
Rating:
5.0

Nice people, reasonable rates, and the facility is well cared for. Thank you!

Brennan Noall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Simone Kelsey  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Joyce Malone  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zvezda Nikolova  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Andre Cook  |  Overall Experience 
Rating:
5.0

Great place and great staff! Thank you Gary Smith for all of your help and hard-work for us during our move!

Gage Mulder  |  First Impressions 
Rating:
4.0

Sometimes the lines to talk to someone were very long

Abdiel Acevedo-Santiago  |  Overall Experience 
Rating:
5.0

Dalton ave staff was excellent

KYLE CHIRICO  |  First Impressions 
Rating:
5.0

The young ladies that worked this particulate day (Sunday) were absolutely amazing! It was a very sensitive time for my family since we were moving out of our family house before auctioning. Their kindness, friendly disposition and professionalism helped in so many ways to lessen the blow of the day. The little things mean a lot...Thank you from the bottom of my heart;)

Shaunda Bradford  |  First Impressions 
Rating:
1.0

Uhaul put my storages up for auction without consulting with me.

VIRGINIA HALL  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CAMERON HILL  |  Overall Experience 
Rating:
5.0

Jerome was exceptional great customer service he was very busy but he made our experience one to remember everything was very neat and clean hands down best customer service ever

Julie Jackson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gwen Dorsey  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

mychelline thompson   |  Overall Experience 
Rating:
3.0

There are not enough carts at the entrance. I waited 15 minutes for a customer to return a matress cart so I could move into my unit. I paid too much money for my unit to be inconvenienced like that. Please hire someone to make certain carts are available at all hours of operation. Thank you.

Rita Knaff  |  First Impressions 
Rating:
5.0

Thank you so much even though I wasn't there long I had a great experience it was clean the staff was awesome the owner was awesome I have no complaints at all and if I needed to store my items again I would definitely go back to U-Haul storage.

Laceva Wells  |  Overall Experience 
Rating:
3.0

First my name is April Landrum. I can say it was a Process, nothing like the previous place I was at. But with that being said They Sold The Building. Are you guys planning on Saleling the Building in the Near Future? It’s a lot getting use to a new facility, I’m not there yet but do see some pluses so I’m not complaining just still trying to process. At least it’s still downtown and in the hood😀

April Landrum  |  First Impressions 
Rating:
5.0

The guy who helped me yesterday was amazing. Moving for me this time was very stressful and had me kinda on edge. Although I wasn’t having a good morning he was patient with me. By the time I left I was at ease. Not only because he listened to me vent and be a lil crazy but not once did he judge me or was he rude. I think I was even smiling. Lol sorry I can’t remember his name but he made my day

Sonya Thompson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian Ennix  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NATHANIEL MASON  |  First Impressions 
Rating:
3.0

A lot of my electronic's where damaged and I didn't appreciate my lock being cut off and replaced! I also had other items that was not in my storage!! I don't know what's going on but now I got to replace everything. I have no stereo and smart tv. I had insurance!!!

tammy mcmullen  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

donnell poole  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Judy Ramirez  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Brenda Patterson  |  First Impressions 
Rating:
1.0

The dude who worked there changed my lock that i bought from them to install a “safer one” without my knowledge, he then lost the keys and made me pay 50$ To drill the lock

Atheer Al Farsi  |  Overall Experience 
Rating:
5.0

GREAT SERVICE. THANK YOU.

tammy mcmullen  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jacqueline Wright  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PHYLLIS EVANS  |  First Impressions 
Rating:
4.0

None

Regina Fletcher  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sukanto Roy  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

mychelline thompson   |  First Impressions 
Rating:
5.0

Very nice and friendly done a great job cover all bases

GARY BROWN  |  First Impressions 
Rating:
5.0

I LOVE working with folks at Uhaul. I have moved 4 times in the past year and uhaul always worked perfectly for me. Forever a customer!!

Robin Cooper  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alan Melvin  |  Overall Experience 
Rating:
5.0

Front Desk Was Great And Helpful Especially Ms.Deb Perfect 👍

Dajuan Bankhead  |  Overall Experience 
Rating:
5.0

This is the best ran, most secure storage facility I've rented from.

Tonia BLUNT  |  Overall Experience 
Rating:
4.0

The carts provided for renters were incredibly helpful, the facility is well maintained, and the staff on Dalton St. are very helpful. I will use this location for storage and rentals again when I need it!

Courtney Groeschen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra Winn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

danel smith  |  Overall Experience 
Rating:
5.0

Staff was always very helpful. Process was easy to sign up and move out.

PAUL SPENCE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory Jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alan Melvin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Randi Miles  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

robert dothard  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Chiquita Wilson  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Bernard Rogers  |  First Impressions 
Rating:
5.0

this U-Haul facility was & is of good satisfactory standings .

Arthur turner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dalaisha Childers  |  Overall Experience 
Rating:
1.0

I left because manager Greg cut my lock off (and cut the locks off other units) without notice or even a phone call, allegedly because we did not have right kind of lock. Not even a phone call to let me know. Without having notice that , I showed up with a large load with no way to put it in my unit. And when I called to complain and ask to be let in my unit, Greg cussed me out, dropping the F bomb. He also treats his staff poorly. I would never recommend this location.

Jeffrey Brandt  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

CRYSTAL DAVIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joe Maas  |  Overall Experience 
Rating:
5.0

Thanks for keeping my stuff save

sheena jackson  |  Overall Experience 
Rating:
5.0

Excellent customer service.

carl Powell  |  First Impressions 
Rating:
5.0

Great ppl.

ELLIS SCOTT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sade Thompson  |  First Impressions 
Rating:
4.0

Keep up the good work

luwana/ frank pettus-oglesby/ oglesby  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

luwana/ frank pettus-oglesby/ oglesby  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashleigh Griffin  |  Overall Experience 
Rating:
5.0

Always helpful and friendly

CHRISTINE HARRINGTON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Courtney Groeschen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

judy toney  |  Overall Experience 
Rating:
4.0

Pricey. Felt like U-Haul was charging a lot for small things.

Atul Agarkar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bruce Long  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emily Andrego  |  Overall Experience 
Rating:
5.0

Great service, friendly staff, ready to help

Henry Benson  |  Overall Experience 
Rating:
3.0

When i first moved in the place was immaculate started going down after more people moved in but i would use the service again if needed thank you for everything

jaqueline coston  |  Overall Experience 
Rating:
5.0

I appreciate the service it was great.

ELLIS SCOTT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JULIO ETIENNE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ann May  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David E Guzman Estrada  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laceva Wells  |  First Impressions 
Rating:
5.0

We literally wouldn’t be anywhere without Gary he helped us through our whole moving process a true blessing!!! 10/10 would recommend

PRINCESS PRINCE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ERIC KISKADDON  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Marie Freeman  |  Overall Experience 
Rating:
5.0

Excellent Service

Larry Turner  |  First Impressions 
Rating:
5.0

Great location! Employee that helped out was super helpful.

Conor Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JULIO ETIENNE  |  First Impressions 
Rating:
5.0

Fantastic establishment.

CHANTAL HOUSE  |  Overall Experience 
Rating:
5.0

Everything was great

john CLARK  |  First Impressions 
Rating:
3.0

The person working was incredibly helpful, unfortunately, the facility was a mess. I think they are probably understaffed. They couldn't find my reservation, then they did, but there were no storage units left of the size that I had reserved. Finally, we got a unit, but when we went to open it up, it was already taken. After that, we got a room, but there was no lock on the room. We put our own lock on, but moments earlier they expressed concern about our type of lock that someone could easily cut it off. They told us to call back this morning, but no one is available on the phone. They have security cameras set up, but I doubt there's anyone available to watch them. There are under staffed, very clearly and there is too much to do for only 2 people.

Corinne Wiesner-Friedman  |  First Impressions 
Rating:
5.0

Mr. Smith and his team were very professional , service orientated, and helpful

ARTHUR BALDWIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

stella o'neill  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ebony beal   |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

William Drotar  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROSE WRIGHT ROBINSON  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alexander Boulanger  |  Overall Experience 
Rating:
5.0

Great experience with this location - thank you!

Bailey Brammer  |  Online Move In 
Rating:
5.0

Gary smith was very helpful and knowledgeable.

CHRISTINE HARRINGTON  |  First Impressions 
Rating:
3.0

The experience was what I expected it to be.

Atul Agarkar  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

QUANIECE GRANT  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Molly Denton  |  Online Move In 
Rating:
5.0

I had my storage unit for about a year and a half and never had one issue. The faculty was clean and very well maintained.

Andrea Childers  |  Overall Experience 
Rating:
5.0

I really appreciate the management. They were very professional .

helen BALDWIN  |  Overall Experience 
Rating:
5.0

Everything was great!. I would definitely use this facility again

Anthony Recanati  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSHUA LEON RICARDO  |  First Impressions 
Rating:
5.0

Everyone made this experience easier than I thought it would be. Staff was very professional

Anthony Recanati  |  First Impressions 
Rating:
1.0

I called this facility prior to going in person to explain the situation, the person who answered seemed to be clueless to the "online move in experience" that the website refers to when you sign up. When my brother went to the facility, he stated that he gave them the confirmation # to access my reservation/online move in experience. While completing this move in he stated the staff attempted to sell him a higher monthly rate, a lock, and the insurance. He showed them the lock he had (previous U-Haul lock), he attempted to show them the PDF of my insurance, and he also showed them that the confirmation reflecting the monthly rate along with the free month given. My brother got me moved in. I checked my bank account a few days later. I was charged $68+ I called the facility to resolve the situation and even asked to speak with the person noted (Gary) who was supposed to resolve any issues. Gary explained that he felt my brother had an attitude and expected his staff to know everything from the confirmation/receipt I sent him in PDF form. I let him talk about everything he felt, we as consumers had done wrong. When I attempted to ask questions according to the "virtual move in process" I'd read about, ask for confirmation of my contract, and clear up any misunderstanding he repeatedly interrupted me to tell me how unpleasant my brother was to him and his staff. Without allowing me to ask any questions or understand what we could do to resolve my current issues. I still never received an electronic copy of my contract or access. Nor have I received a confirmation that the $68+ charge was credited back to my account. Instead I was interrupted, phone disconnected, and left feeling confused. This is quite possibly the WORST U-haul experience I have ever had after several interactions, different types of services/products, several locations.

Tolandra Coleman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles Black  |  Overall Experience 
Rating:
5.0

I'm thankful for your help keeping our stuff safe Friday my daughter realized that I had all our stuff and it made me feel good to have it together. Thanks for being so nice to me.

Andrea Ducker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lola Walls  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lola Walls  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

desiree jones  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Maria Simpson  |  First Impressions 
Rating:
5.0

This was an extremely well run facility. I would recommend this facility to anyone. Excellent personnel also, never a problem.

Pamela Gaertner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

donnie Justice  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Henry Duncan  |  Overall Experience 
Rating:
4.0

The brother with the long locs was an excellent representative for UHaul. He was courteous, kind, knowledgeable. Thank you

Robin Cooper  |  First Impressions 
Rating:
5.0

Everyone was very helpful and professional. Love the energy when you walk in. I really like the dalton ave location and use it exclusively even when it wasn't the closest location to me.

Misty Wilson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

rob smith  |  Overall Experience 
Rating:
5.0

The staff was friendly and helpful; the facilities were clean and well maintained. I was pleased with all aspects of the process of self storage at this U Haul facility. I would definitely recommend it.

Henry Duncan  |  First Impressions 
Rating:
5.0

Great staff

vivienne barrows  |  Overall Experience 
Rating:
5.0

They were very helpful and did an excellent job. I would highly recommend them.

rick Carmody  |  Overall Experience 
Rating:
4.0

I will be renting another U Haul within the next month

Priest Love  |  First Impressions 
Rating:
4.0

Our pick up location was changed and the pickup time was changed twice. Somewhat of an inconvenience since we were trying to vacate the property at a certain time.

Philip Wade  |  First Impressions 
Rating:
5.0

They were supper friendly on the phone and at check in. I was a little confused about how to use the security code to get in building, having never done it before, and set off the alarm. They came to my rescue. Being able to pull into the garage and the use of dollies made our move so much easier! The place was very clean and well lit. Will use again.

Karen Pettit  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

David Ferrara  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rick Carmody  |  First Impressions 
Rating:
5.0

Great storage facility, friendly and helpful staff. if ever, in the future, I need another storage facility I will definitely pick this one. Sincerely and thank you, John L Miles III 502-807-9219

Johm Miles  |  Overall Experience 
Rating:
4.0

Everything was perfect on their end, they made my hectic day less stressful with their kindness.

pat foster  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tasha Walker  |  Overall Experience 
Rating:
5.0

Very friendly and helpful

vanessa gibert  |  First Impressions 
Rating:
5.0

I have truly enjoyed storing my personal belongings at this downtown location for location, pricing and convenience. Very personable and professional staff, friendly to work with. The store always has a fresh and clean smell upon entering this facility.

vanessa scott  |  Overall Experience 
Rating:
5.0

Clean, bright and can enter anytime of the day.

john brown  |  Overall Experience 
Rating:
5.0

Difficulty with uhaul honoring the initial promo offer (billing), but issues were resolved. Mr. Hurley and other staff were helpful and friendly. Convenient location and nice facility.

glenda OVERTON  |  Overall Experience 
Rating:
5.0

Nice place to use , and I would recommend anyone to use this company any time

Johnda Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jasmine Martin  |  Overall Experience 
Rating:
5.0

MR.HARRY IS AWESOME AND THE STAFF WERE COOL. THE PLACE WAS VERY CLEAN AND IF I HAD A QUESTION OR CONCERN ABOUT SOMETHING, MR.HARRY OR ONE OF THE STAFF MEMBERS WAS THERE TO HELP. THIS LOCATION FELT LIKE FAMILY.

kenyada hinton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

olivia wilson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mohamed Isselmou  |  Overall Experience 
Rating:
5.0

Always friendly patience helpful and very happy employees.

Michelle Christopher  |  First Impressions 
Rating:
5.0

The staff was very helpful.

April Dunmore  |  Overall Experience 
Rating:
5.0

Your teams in both Katy and Cincinnati did an amazing job making this an easy transition. I am very happy with my experience with your company!

Dwayne Sparks  |  First Impressions 
Rating:
5.0

I absolutely love this facility. Good price, new storage unit, clean truck. Uhaul has made moving so affordable and convenient for us.

dakota Zinani  |  Overall Experience 
Rating:
1.0

Soon as we paid our storage unit. Two days later we ask to leave by the manager. He accused us of using the electric and another things he also said that we needed a place to say. He start cussing .

crystal weaver  |  Overall Experience 
Rating:
5.0

I have been using Uhaul for many years and recommend it to everyone

Rachel Betts  |  Overall Experience 
Rating:
5.0

Mister Harry hurdle and company did a fine job of helping me with renting a truck and getting a storage bin. Very professional

GEORGE JOHNSON  |  Overall Experience 
Rating:
2.0

I don't have access to my storage yet. None of the key cards would work, so I couldn't move items in yesterday. Regular customers had the problem. same

shirley blair  |  First Impressions 
Rating:
3.0

There were at least 3 changes of how the pricing of the "free" unit worked out. I was very annoyed with that. It went from free to...I had to buy a lock for the unit, to the day of I had purchase ins.

ajia parham  |  Overall Experience 
Rating:
5.0

The staff was all so helpful each time i came up there

Marie Slater  |  Overall Experience 
Rating:
5.0

No comment

Carla Reed  |  Overall Experience 
Rating:
5.0

Great!!

Aramis britten  |  Overall Experience 
Rating:
2.0

Did not like that I could not access my unit after 10pm. The guys in the office had no idea how to set up these units w/ 1st month free. I was in there for over 2hrs on initial setup

Michael Kochenderfer  |  Overall Experience 
Rating:
5.0

This staff was the best ever. Harry is a great manager. They all should be proud of the great customer service they provide.

cathy sims  |  Overall Experience 
Rating:
5.0

Great experience. Staff incredibly friendly and willing to help!

BRENDAN MURPHY  |  Overall Experience 
Rating:
5.0

Always polite and responsive to all questions and needs.

allan goode  |  Overall Experience 
Rating:
5.0

The staff was very helpful

Braden Bishop  |  Overall Experience 
Rating:
4.0

The staff was friendly and helpful. The move in process was so quick and easy.

Andrea Childers  |  First Impressions 
Rating:
5.0

Clean well kept facilities and the staff is very friendly.. they made my situation an easy process!!

carolyn contreras  |  First Impressions 
Rating:
4.0

No

theresa green  |  Overall Experience 
Rating:
4.0

Too many tripped alarms. Felt unsecure at times

Edward Jackson  |  Overall Experience 
Rating:
5.0

Customer service was very professional.

aimee Nance  |  First Impressions 
Rating:
5.0

Very clean facility. Friendly service

William May  |  First Impressions 
Rating:
4.0

Slow check in even though we did everything online. Size of unit recommendation was off and we had to get another unit. But otherwise easy and friendly. I like that the place is kept up and clean.

karen sapp  |  First Impressions 
Rating:
5.0

The guy in the store was extremely helpful an nice, I'm so happy they made my move less stressful

Ashley Tate  |  First Impressions 
Rating:
5.0

everything was great

annette richardson  |  First Impressions 
Rating:
5.0

Good experience

shatonnah green  |  Overall Experience 
Rating:
1.0

Not only is customer service lacking but wackado has to go! If u want to collect. Have your boss contact. My lawyer. Do not contact again or else!

brian johnston  |  First Impressions 
Rating:
4.0

I want to say thank you U haul for everything.

Ortegca Oliver  |  Overall Experience 
Rating:
1.0

Didn't like wouldn't recommend this location jerks

RICO SALLY  |  First Impressions 
Rating:
5.0

Good experience! Clean, helpful, and well-secured.

STACEY KERR  |  First Impressions 
Rating:
5.0

Great Service!

elizabeth heithaus  |  Overall Experience 
Rating:
3.0

The pricing is high for such small storage room

beatrice tolliver  |  First Impressions 
Rating:
5.0

Friendly!! Got the job done. I had a pleasant experience.

elizabeth heithaus  |  First Impressions 
Rating:
5.0

Great place for storage. Excellent !

perry wilson  |  First Impressions 
Rating:
4.0

Thanks

george coach  |  First Impressions 
Rating:
5.0

The staff was extremely nice and customer service was great

Angela Moss  |  First Impressions 
Rating:
5.0

This was the best moving experience I have ever had. This UHaul location was prompt, hellpful, and went above and beyond to assist us. I recommend this location for all of your moving needs.

Quivari Jackson  |  Overall Experience 
Rating:
5.0

Awesome service!!

Carla Kampschmidt  |  Overall Experience 
Rating:
3.0

I didn't like that I had to go in person toa UHaul location to cancel my storage. Signing up done by ph, confirmation was done thru email, therefore I should have been able cancel on on line or by ph

beverly early  |  Overall Experience 
Rating:
4.0

...

Peter Schuster  |  Overall Experience 
Rating:
5.0

Great experience

terry romine  |  First Impressions 
Rating:
4.0

Ryan was very helpful and nice

CHARLES WALCZAK  |  Overall Experience 
Rating:
1.0

I rented an auto transport and made reservation for a 30 day storage ,10 by 20 to store a 1927 classic auto and upon arrival I was told my storage area was on the 3rd floor and only a freight elevator

Robert Pollett  |  Reservation 
Rating:
5.0

Staff was very helpful.

Charles Black  |  Overall Experience 
Rating:
1.0

Checking in was a nightmare. At least checking out was not as bad once I finally got up to the counter. Only one person working and 5 people waiting in line.

THOMAS KAHN  |  Overall Experience 
Rating:
5.0

Employees of this store are very helpful.

Kristina Baltrunaite  |  Reservation 
Rating:
5.0

Employees there are great.

Kristina Baltrunaite  |  Reservation 
Rating:
1.0

Employees kept me standing around while they talked about flat tire on employee car. Could not get the space wanted due to flooding. Would not copnsant anything for larger and less convenient.

THOMAS KAHN  |  Reservation 
Rating:
5.0

it was a very good experience

lorie marotta  |  Overall Experience 
Rating:
4.0

The unit I initially reserved was given to another. Even with this mishap everything happened to work out for the better. I actually needed a larger unit than what I had previously reserved. THANK You

mellisa stanton  |  Reservation 
Rating:
3.0

Need access to more than one elevator. People held up the elevator to move their items therefore other people to had to wait until they came down to the main floor, waiting caused me to pay extra!

gale johnson  |  Reservation 
Rating:
5.0

Convenient and easy. Will use again if needed.

Ann May  |  Overall Experience 
No reviews have been submitted for this location.

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