Customer Reviews for U-Haul Moving & Storage of Double Diamond

5,734 comentarios

10400 S Virginia St   Reno, NV 89521

(775) 851-4030

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(775) 851-4030

10400 S Virginia St
Reno, NV 89521

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

I was logged as 13 minutes over 24 hours, so charged for an extra day's rental. This was not disclosed at trailer turn-in. When I saw the bill, I called Uhaul and they agreed to back out the extra day's charge. I appreciate Uhaul taking care of this but would have preferred to avoid having to ask for a refund in the first place.

JOHN W. 
Rating:
5.0

Customer did not leave a comment.

Toalima U.  |  Overall Experience 
Rating:
5.0

You need to improve your knowledge of truck inventory at your satellite locations! This location was the THIRD we were sent to wasting our time and gas with all the extra driving! Not appreciated on a busy moving weekend and adding at least 45 extra miles to our rental truck cost! We were disappointed with the service on that end, but the service at the Double Diamond location was excellent. In the end we got a truck that was clean and did the job.

Eric H. 
Rating:
5.0

Customer did not leave a comment.

John W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fogal R. 
Rating:
5.0

Customer did not leave a comment.

Walter H. 
Rating:
1.0

I am autistic and was treated with NO consideration.

Larry H.  |  Overall Experience 
Rating:
1.0

First place had tagged out equipment, they gave me the transportation number who reserved us a trailer on Virginia st, their trailer was going to Tennessee and could t be used, the employee wouldn't call or give us the number to the 1 on south Virginia we got down. Their and Tanya the smcustomer rep bent over. Backward to hel us , got us a trailer.m and customer. 9

Jason R. 
Rating:
5.0

Customer did not leave a comment.

Elisha M. 
Rating:
5.0

The drop off location was awesome. The attendant Tanya was awesome and very helpful in seeing to our needs. She should get a bonus for her awesomeness.

James U. 
Rating:
3.0

Could not extend rental because someone scheduled my trailer 15 mins after I returned it. However, there were 2 other auto trailers at the location when I dropped of the rental.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

Bethany F.  |  Overall Experience 
Rating:
4.0

We have had reason to rent moving equipment several times lately. This location on S Virginia was by far more professional, helpful and friendly than the one we went to at Moana Lane near Gentry. Don't go to the one on Moana Lane! The gal was rude, unprofees

Janice G. 
Rating:
3.0

Customer did not leave a comment.

Rachel F.  |  Overall Experience 
Rating:
4.0

My destination was moved 45 minutes further away from where I requested without me being told. Yes, it was on the contract I was given to sign but I believe I was misled by the place I received the truck from.

KODIAK B. 
Rating:
3.0

They are under construction. Will be nice when they are done.

PETER M. 
Rating:
3.0

They are under construction. Should be nice when they are done.

PETER M. 
Rating:
5.0

Customer did not leave a comment.

Clint G. 
Rating:
1.0

They “forgot” to leave the keys to the truck in the lockbox. I was supposed to get my truck at 7 pm thru the mobile check in. When I clicked “pick up my truck,” it said “please come back tomorrow at 7 AM”. I was on hold with Uhaul customer service for OVER TWO HOURS and no one ever came on the line to help. I finally just hung up. HORRIBLE customer service. No help whatsoever. So I got screwed by not being able to get the truck when it said I could. I had to wait 12 HOURS before I could get it. Horrible. I will say that when I did finally get it, the truck was clean and dependable and we had no issues for our 530 mile drive

Ryan H. 
Rating:
4.0

Staff was not all that friendly, but they were helpful, I got my unit.

Brian B.  |  First Impressions 
Rating:
5.0

Very attentive to my needs and helpful

theo n.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deborah P. 
Rating:
1.0

I should get a free day and my 100$ back the gentleman said that it was going to be 114 . tax and gas if not filled ...they charged me 214.. Tax and gas ... I only used it for less then 24 hours if i know i was getting charged for the extra day i would have used it instead of thinking if i returned it i wouldnt get charged now trying to move more of my stuff i got over charged scammed and still struggling to get everything moved ...

DEANNA G. 
Rating:
5.0

Customer did not leave a comment.

Charlene S. 
Rating:
5.0

Exceptional and friendly customer service from Tanya and all the other staff members including inside staff of the new building! Brand new facility with super clean restrooms. Other than current construction and temporary limited hours to use the building, an overall great experience and would recommend .

matthew c.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brian V. 
Rating:
5.0

I have said this before, but Brad went out of his way to solve a difficult delivery and storage problem for us. This included his working on his day off so that he did not cause any problems with the management. I have never met a better UHaul employee in my life and I have dealt with a lot of them. I hope he has a good career with the company.

michael d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NOI R.  |  Overall Experience 
Rating:
5.0

The lady who helped me was very friendly and explained and answered all my questions. She was excellent!

ague m.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

James B.  |  First Impressions 
Rating:
5.0

Fast, friendly and professional. Than you!

Hazel M.  |  First Impressions 
Rating:
5.0

Very nice staff and helpful

Lisa D.  |  First Impressions 
Rating:
5.0

My original pick up location couldn't get the trailer I ordered so they reserved another a few miles away, which would have been fine. For some reason that location was closed on a Monday requiring me to go 30 miles out of my way to go another location. So I was set back 2 hours and a few gallons of gas. The staff at the location I picked up from was great and so was the staff at the drop off location

John V. 
Rating:
5.0

Customer did not leave a comment.

robert F. 
Rating:
3.0

Warn customers when you are going to be tearing up all the pavement, so equipment return is far less painful.

Stephen S. 
Rating:
4.0

Didn't see hardly any vehicles around but was told there were 10 people ahead of me. Asked me to leave trailer and they would email me confirmation of drop-off in 10 minutes. After multiple phone calls, I finally received confirmation three days later.

Curtis C. 
Rating:
5.0

When renting a trailer, have an option on the website to skip to just renting the trailer. So we don't have to say, “no, I don't need” boxes, a crew, a moving dolly, etc.

william M. 
Rating:
5.0

Customer did not leave a comment.

Nicola O. 
Rating:
5.0

All good!!!

MARK F. 
Rating:
5.0

Customer did not leave a comment.

Steve B. 
Rating:
5.0

truck needed a lot of TLC. Steering issues, rough running at idle, gearshift lever loose. Did not feel safe with it.

Stephen S. 
Rating:
5.0

I needed to order a second U-Box halfway through my mover's packing, but it took too much effort to make sure the second box was added to my order and that the movers got paid. I had to call both Moving Help and U-Haul several times to get it sorted out.

Kathryn R. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
4.0

The young lady that took my order was very pleasant to a point of total boredom. She was slow and unsure of herself. I'm quite sure she was not a 'special' employee but her speed and knowledge was so slow and moderately deliberate i was wondering what was the problem.

Press C. 
Rating:
5.0

Very good service!

Dawn H. 
Rating:
5.0

Thank you for your professionalism and friendly attitude towards customers.

Mishkat A. 
Rating:
4.0

Nothing

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Steve P. 
Rating:
2.0

My reservation was canceled by UHaul just two days prior to my scheduled pick up date. Fortunately the person at UHaul was able to make a new reservation 1 day later. It was a very stressful time. Having to make last minute change like that. The equipment was good. Truck performance was great!

Craig B. 
Rating:
5.0

Customer did not leave a comment.

Shelly C. 
Rating:
1.0

Phil really seemed to have it in for me and I don't understand why. He laid on all the extra charges he could and would not back down from any of them. Had my receipt with all charges on it ready & waiting for me. Said here's your receipt, have a nice day.

Lamont B. 
Rating:
5.0

Customer did not leave a comment.

Devy K. 
Rating:
5.0

Customer did not leave a comment.

steve D. 
Rating:
5.0

Great customer service Timely Van was in excellent condition

Melanie J. 
Rating:
5.0

Great service!

Scott F. 
Rating:
5.0

Customer did not leave a comment.

Amy G. 
Rating:
4.0

Customer did not leave a comment.

celeste F. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

Lesley G. 
Rating:
5.0

Great experience. Staff was friendly and helpful. Truck was in great condition.

David H. 
Rating:
5.0

Customer did not leave a comment.

Dana R. 
Rating:
4.0

Customer did not leave a comment.

ROBERT P. 
Rating:
5.0

Customer did not leave a comment.

Christina M. 
Rating:
5.0

Double Diamond U-Haul - great staff, fair prices on equipment rental and lots of trucks - what more could a customer ask for? Thank you!

Anthony Q. 
Rating:
4.0

Customer did not leave a comment.

Philip R. 
Rating:
5.0

Customer did not leave a comment.

Susan W. 
Rating:
5.0

Customer did not leave a comment.

Kenneth K. 
Rating:
5.0

Tunja was very nice to me and explained everything very thoroughly and I felt like I was being taken care of

Travis C. 
Rating:
5.0

Great customer service. Thank you

susie S. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

DON M. 
Rating:
5.0

Customer did not leave a comment.

Frances G. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

The demeanor of you morning clerk appears to be unwelcoming, just an opinion since ask my review

Norberto P. 
Rating:
5.0

Customer did not leave a comment.

Kenneth G. 
Rating:
5.0

Customer did not leave a comment.

Roxanne V. 
Rating:
4.0

I did all the steps for self checkout….or so it seemed. Upon arrival the website asked for additional information, which I didn't have with me. I had to go inside and they had to practically start from the beginning, including scanning my drivers license (again), and taking my credit card information (again) and declining a bunch of upsells (again). As for the additional information they didn't already have…..they didn't request. So, the preregistration process doesn't work. Maybe next time ¯\_(ツ)_/¯

Corby A. 
Rating:
5.0

Very Helpful and convenient service thank you.

JOE C. 
Rating:
5.0

Truck was wonderful—easy to drive, clean, excellent signage on door and front panel, great rear view mirrors. Could not have asked for a better experience. Tonya secretary/manager was a great helper. Did all the paper work quickly and accompanied me to the truck to verify mileage and fluid/gas levels. She is an excellent employee for your company.

Anne C. 
Rating:
5.0

Customer did not leave a comment.

Tim G. 
Rating:
5.0

Customer did not leave a comment.

Douglas K. 
Rating:
5.0

Nothing. Great employee staff! Special thanks to Phil and Joe!

MARK F. 
Rating:
5.0

Can't think of anything

Kim G. 
Rating:
5.0

Nothing. Great staff. Willing and able to always help. Specials thanks to Tonya and Joe!

MARK F. 
Rating:
5.0

Customer did not leave a comment.

Jeff O. 
Rating:
5.0

Tonya provide GREAT customer care and service. I think I missed spelled her name

James S. 
Rating:
5.0

Customer did not leave a comment.

REGINALD T. 
Rating:
5.0

Customer did not leave a comment.

Frank S. 
Rating:
5.0

Great location!

ERICFRANCIS D. 
Rating:
5.0

Customer did not leave a comment.

lincoln B. 
Rating:
5.0

Excellent obtume service and helped me out when I was running behind. Very courteous.

Tawnie B. 
Rating:
5.0

The manager (Phil Burton I think is his name?) did a great job - very friendly and super helpful!

Jens H. 
Rating:
5.0

Customer did not leave a comment.

Nadia M. 
Rating:
5.0

Phil Butler is the gentleman from uhaul that helped me, he went above and beyond to help me with my reservation. I had an issue with a fuse in my pickup where the trailer plugs in at and he was able to help me get it fixed. He is definitely a top employee in my book. Thank you Phil!

Jona A. 
Rating:
5.0

Customer did not leave a comment.

Nicholas F. 
Rating:
5.0

Everyone worked competently and even expedited service to get several purchases and questions answered while working phone queries. One representative worked a difficult call for a person requiring movers, temp storage, shipping to Hawaii and help moving to new home there, maintaining a pleasant and informative assistance.

John H. 
Rating:
5.0

Customer did not leave a comment.

DAVID ARTHUR O. 
Rating:
1.0

The manager was professional. But the primary cashier was rude, abrasive, and charged me for items that I did not use. I will never go back to this location.

Ken L. 
Rating:
5.0

Leave it alone, excellent service

Robert S. 
Rating:
1.0

Fucking dick sucking dick head

Calvin J. 
Rating:
5.0

Customer did not leave a comment.

Dagoberto D. 
Rating:
5.0

Customer did not leave a comment.

Adrian H. 
Rating:
5.0

Equipment I reserved was not available and I was 'upgraded' to a larger vehicle for the same price. While this worked out ok I would have preferred the equipment I reserved. If I wanted to use a larger truck I would have reserved that.

Keith D. 
Rating:
5.0

Customer did not leave a comment.

Allen H. 
Rating:
3.0

Customer did not leave a comment.

Jesse R. 
Rating:
5.0

Nothing. All good. Great employees!!!

MARK F. 
Rating:
5.0

Customer did not leave a comment.

Valerie K. 
Rating:
5.0

Customer did not leave a comment.

Susan W. 
Rating:
5.0

Everything went smooth everyone was helpful

Robert U. 
Rating:
5.0

The e.registration and pick up was great.

Bradley M. 
Rating:
5.0

Thanks for having nice equipment to rent!

Eric R. 
Rating:
1.0

I received a order confirmation for 26 feet moving truck but was told that the pick up location had changed to 200 miles away. I was only aware of this because I called the day before to confirm the reservation. Poor communication process from uhaul throughout the process. Spoke with 4 different people and only one person was helpful to adjust the pick up location to the correct store in my area. This smaller truck resoluted in more trips than planned and extra moving crews. This move costed an extra $900 due to the poor communication from Uhaul.

DONNIE T. 
Rating:
5.0

Fast, clean, efficent

Zachary W. 
Rating:
2.0

Very poorly hooked up the trailer, ended up dragging a chain to find out that the chains weren't hooked up correctly, trailer was covered in sandy grit aswell as the strap on the left side kept locking up

Lane R. 
Rating:
5.0

Really appreciate Mr Mark's user friendliness.

Gregory A.  |  Overall Experience 
Rating:
5.0

Wendy C/S, Acting Manager and staff at 3400 SV where outstanding cant remember there names Staff at 10400 SV also Tanya Marie, just loving during this difficult time for me..

Delia J.  |  First Impressions 
Rating:
5.0

My Reno wide go- to Uhaul dealership.

mark f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacob F.  |  First Impressions 
Rating:
5.0

People are so friendly and helpful.

SUZAN T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shannon C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lisa M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael W.  |  Online Move In 
Rating:
5.0

Tonya was very helpful

BRADLEY c.  |  Overall Experience 
Rating:
5.0

I had the best experience it was my first time having a storage the guys helped me in so many ways. I feel that they went above and beyond!! I would highly recommend this location the service is excellent. Thank you

Alainna D.  |  First Impressions 
Rating:
3.0

Expensive

falicia L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anton D.  |  Overall Experience 
Rating:
5.0

Dominic and David went far and above to help us out when we had an issue with the uhaul trailer that we rent from a sister facility Thank you very much!! You guy are awesome. Really appreciate the service. I would recommend this place to anyone anytime.

Denise K.  |  First Impressions 
Rating:
4.0

The monthly fee got raised the last month with no notice(is this even legal?), and you don’t pro-rate the last month which is shady.

jacob n.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHERRY LYN K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victor F.  |  Online Move In 
Rating:
4.0

Continue price increases cause me to remove my belongings

david v.  |  Overall Experience 
Rating:
5.0

All went well. You guys run a nicely organized facility. Thanks for the help.

Robert P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Loretta H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sonia B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Daniel S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Corrie V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSEPH F.  |  First Impressions 
Rating:
5.0

Friendly staff, well-lit, and clean. Good job, UHaul!

Christopher S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marlene B.  |  Overall Experience 
Rating:
4.0

The logistical access to the parking bays is very tight and very difficult to maneuver with a trailer. The staff was fantastic. Thanks for making our move easier.

Tracy B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

nancy w.  |  Overall Experience 
Rating:
5.0

Excellent facility. Rented for several years. Staff and manager always very helpful and easy to work with.

ROBERT P.  |  Overall Experience 
Rating:
5.0

This facility is well maintained and very clean. The staff is friendly and helpful. The carts provided to move in are invaluable. If I ever need storage , I would be sure to use this location.

CHARLES H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Randall K M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Amber M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARK B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Blanche S.  |  Online Move In 
Rating:
5.0

Very friendly, flexible and helpful staff: Tanya, Mark, Max, Joe, and those whose names I don’t recall right now. Thanks so much for great service. Hard to find in this day and age !

Heather C.  |  Overall Experience 
Rating:
5.0

Very easy to communicate with staff. The free month of storage with our one way move came in clutch. Lots of uhaul locations made it easy logistically. Overall great experience on our cross country move.

JOHNNY P.  |  First Impressions 
Rating:
5.0

We are on the second floor. We expected to carry our stuff up stairs and down long hallways. To our surprise there is an elevator and carts to wheel our belongings to our storage site. The security is great. Happy to be using this facility.

CHARLES H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Anthony G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MATTHEW B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlia W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike E.  |  Overall Experience 
Rating:
5.0

The guys working there are very helpful, professional and courteous.

Sandra B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

marian b.  |  Overall Experience 
Rating:
5.0

Eric was friendly and very nice . Great experience.

LYDIA H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DEBORAH ELIZABET S.  |  First Impressions 
Rating:
5.0

Best experience i have ever had with storage and moving. These people were human and treated me like a human. Thank you

Julie T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jana B.  |  Overall Experience 
Rating:
3.0

Everything was good until I was moving my stuff out. I had just paid for the whole month of August and the cleaner saw me clearing out my unit. He asked if I was checking out and I told him I didn’t know yet. The next day I attempted to use the web site to determine if I was going to check out and whether I would get some kind of rebate. That didn’t work and after 40 minutes on hold I was told I could only talk to the office on sight. When I called he told me I was already checked out and he had rented the unit out already. I asked about a pro rated return of rent and he said no. I then asked to have my space back until the end of the contract and he said I already checked out. I didn’t check out and I believe the cleaner reported me as checked out without my concurrence. He said if the lock is removed I am checked out but I couldn’t see that anywhere in the contract. After some back and forth he agreed to give me back my unit that I paid for until September. All was good until this point. I think that if Uhaul wants me to occupy my rental until the last day it should be clearly stated.

TED V.  |  Overall Experience 
Rating:
1.0

They did not have the size unit I reserved, and the girl at the front desk (not wearing a nametag - heavy-set Hispanic woman working around 8 a.m. on 7/23/2021) was incredibly rude. Moved as slow as molasses and copped an attitude. As a result, my movers damaged my mattress and new sofa squeezing it into the closet I was rented. How can you not know if you have units coming available? Oh, and the rodent trap in the storage unit is not very encouraging.

Ronald E.  |  First Impressions 
Rating:
4.0

Servicio rapido y eficiente

Jose R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tom J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marco S.  |  Overall Experience 
Rating:
5.0

Great service.

Kenny S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy Z.  |  Overall Experience 
Rating:
4.0

Dominick is awesome to work with

John M.  |  First Impressions 
Rating:
4.0

You need in store staff, one always has to wait for service.

Patricia E.  |  Overall Experience 
Rating:
5.0

Tanya's is wonderful the rest of the staff us friendly they all go out of the way to accommodate you! 5*****

VALERIE E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy Z.  |  First Impressions 
Rating:
3.0

After renting a storage unit, receiving unit number, I was delayed for several days and ultimately assigned a different storage unit all because the lack of communication from uhaul staff. Apparently after all that, the customer 'must' enter the unit and put a padlock on unit the same day the unit is rented. Otherwise uhaul assumes the unit is 'not' rented and will rent it out. Thus leaving the 'tenant' who already paid, without a unit. If I rent the unit, paid for it in advance, who cares what day I physically move in? I actually had a family emergency that delayed my moving into the unit for 3 days after renting it. Though on that day, I couldn't move in because it was rented to someone else. Double renting the same unit? There is laws against such actions. To avoid that, uhaul moved me out. And when I confronted uhaul they scrambled and assigned me a unit they had just luckily had a customer move out. I had to wait for the unit to be cleaned out and prepped for my moving in. Again, it should not matter what the actual day and time I move in for any reason. I paid for the unit and secured it by paying the rent. This type of action by uhaul is illegal in any other tenant/landlord contracts across the nation. This policy should reviewed by uhauls legal department before they get sued. This dispute was "resolved" by the luck that a former tenant had moved out, otherwise there were no other units available to offer me at the time I attempted to move into my original rented unit.

Dean S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Michelle D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARK B.  |  First Impressions 
Rating:
4.0

online program was hard to use on phone had to use computer to do online registration otherwise went well

Nathaniel R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tracy H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles S.  |  First Impressions 
Rating:
3.0

A little pricey

TED V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheldon T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

NOI R.  |  First Impressions 
Rating:
5.0

Jackson was courteous and professional. Good job!

Christopher S.  |  First Impressions 
Rating:
5.0

Staff was knowledgeable, courteous, thorough. Very professional.

Jonathan C.  |  First Impressions 
Rating:
3.0

The cost of renting a unit is a bit expensive and the hours of operation for access to my unit are not very convenient. I rented a unit from your company because it is close to my house and I will only need it for a short time. If I needed the storage longer, I would have taken more time to find a facility that would be more convenient and less expensive. The positive side is your staff was nice and the facility is clean and close to my home.

cherie h.  |  First Impressions 
Rating:
5.0

Your staff was wonderful! We stopped by earlier in the day to see what the rates were and view the product. We wanted to rent closer to our home than this location. We ended up renting here because your staff was so helpful and the other storage facilities would not open due to COVID. One facility had someone inside who would not open the door because we had not called earlier and made an appointment. Their loss. You have a great staff!!!!!

Kimberly C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Preston S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dayle P.  |  First Impressions 
Rating:
5.0

My visit at the counter went extremely well. The guys, who were there late, were extremely helpful and provided excellent service, and were out of the way friendly and upbeat for the end of the day.

Susan H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

james m.  |  Overall Experience 
Rating:
5.0

The staff at the Virginia Avenue location were very helpful and made a stressful move less of a worry. They are great at problem solving with different services and products. Your storage facility is a perfect fit for what I needed.

Jennifer W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy V.  |  Overall Experience 
Rating:
4.0

In my (just about) three years storage contract there was one major billing / payment correction problem which I was unable to get resolved. I rented two units for storage use. Within the last twelve months I paid for both units with my Debit Card. POSSIBLY DUE TO MY ERROR? one large, incorrect amount error was charged to my Debit account. At this moment, I do not have exact amounts - so I will therefore give you approximate dollar amounts. The actual amounts will be most obvious to one of your associates when they look at my account. I initiated a lump-sum payment for both units, which was to have been AROUND $320.00. The amount charged to my account was in excess of $1,000.00. I discovered this error few days after the transaction cleared by bank account. I repeatedly called the storage location and was immediately transferred to a recording which lamented how they were receiving vastly excessive numbers of phone calls, and that I should give an explanation, by recording, when I was FINALLY CONNECTED TO THE "RESPONSE SEGMENT" of the same recording. I did as requested a few times (3 or 4 times), and was told, by a recording, that I would be called back in (an unacceptable time frame) - again, I was put on hold. After a reasonable length of (my judgement call) waiting to be finally connected to an alive person - I chose to hang up --- and try again. A few days later I called a published phone number for some sort of customer service assistance. The woman with whom I spoke was exceptionally proper, pleasant,and accommodating. She said she would give this situation to someone above her, and that someone would CALL Me BACK. This never happened! After a week or so, I tried again to make local contact and received the same, ,outrageous wait time for a response. AGAIN, I was told by recording that they were horribly overloaded (due to the Carona Virus), and that I should wait--------! I waited, and waited, and again hung up in frustration, I am a retired business owner, and I live approx. 44 miles from the storage unit location. I was not going to personally drive there, as I had a very large overpaid account. Later on, I was able to speak with someone locally, and I told him to take the next monthly payment for my surplus. He had looked into my account and acknowledged the large, excessive payment. A few months later I was able to speak with a corporate person, and things worked out - at the end of that unacceptable process. Yesterday, after a three year contract, all belongings were removed, and I terminated the storage. The local gentleman was also very polie and thanked me for my business. That same date I rented a 26 foot truck, and the property, which was in fine condition, was delivered to it's destination. That all ended well. I have use Uhaul exclusively for over 25 years, and have always had excellent truck rental experiences, This storage billing experience was exceptionally frustrating, and I felt compelled to let corporate know what transpired. My total storage expenses for 36 moths was in excess of (approx) $9,700..and I am left with an unpleasant memory. I wish to be acknowledged in some regard -- and not by a recorded, generic message. Sincerely, Mr. Daniel Lediard. Dayton Nevada.

DANIEL L.  |  Overall Experience 
Rating:
4.0

Having to swipe your card every time you go inside the facility during business hours when there are cameras and staff available is excessive. If I was just visiting my stuff, that would be okay - but my hands are full and I'm pushing carts and moving things. It wasn't like this when I moved my things in; just when I moved out. I set the alarms off for being in the doorway too long. Otherwise, great facility just very expensive.

Jennifer O.  |  Overall Experience 
Rating:
5.0

Everything and everyone was super nice and helpful!!! super shot out to Eric, he was amazing and helped us out with our difficult moving trip. thank you all so much!! super clean and we feel so comfortable with our stuff stored here. they even loaned us a dolly because we forgot ours. The best facility ever!! thank you!!!

Kim D.  |  First Impressions 
Rating:
5.0

Great spot. Would definitely use again if need storage.

Dean S.  |  Overall Experience 
Rating:
5.0

helpful and friendly

Dennis B.  |  Overall Experience 
Rating:
1.0

your crew is rude that's why I left could never get no one to answer the phones

Darla M.  |  Overall Experience 
Rating:
5.0

I've used the rental trucks and storage facilities several times and found the to be fantastic over all. Great company, great service!!

Royce J.  |  Overall Experience 
Rating:
5.0

very helpful, courteous employees. It was a very pleasant experience. I HIGHLY RECOMMEND U-HAUL for your moving or storage needs.

Arthur C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elisabeth W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cozette R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRIANA J.  |  Overall Experience 
Rating:
5.0

your employees were very helpful and accommodating in showing me the ropes. It was a pleasant experience. I wholeheartedly recommend U-Haul for your needs.

Arthur C.  |  First Impressions 
Rating:
5.0

Nathan was great. He was fast, friendly, knowledgeable, and he got the job done.

john p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven S.  |  First Impressions 
Rating:
3.0

To many price increases.

Christopher J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darro A.  |  First Impressions 
Rating:
3.0

The facility recently had a security upgrade. There was no communication as to this upgrade and how to access the facility once it was completed. Making multiple trips from a vehicle to the locker now requires multiple uses of an access card to enter the doors. Very inconvenient!

Matthew D.  |  Overall Experience 
Rating:
5.0

Gentlemen at front desk was very helpful and very kind.

Lorrie P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charmayne S.  |  Overall Experience 
Rating:
2.0

The storage unit it self as fine, however the people operating the storage facility were lacking knowledge, empowerment, basic operating skills of the facility. They had rude personalities that were not customer focused, regardless of you called them or talked with them in person. One of the worst customer service experiences I have encountered. Uhaul claims in there messaging and advertising they make the moving experience easier, this facility needs an overhaul on the brand messaging.

william m.  |