Customer Reviews for U-Haul Moving & Storage of Double Diamond

5,405 comentarios

10400 S Virginia St   Reno, NV 89521

(775) 851-4030

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(775) 851-4030

10400 S Virginia St
Reno, NV 89521

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Excellent facility. Rented for several years. Staff and manager always very helpful and easy to work with.

ROBERT P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Aditya V. 
Clasificación:
5.0

This facility is well maintained and very clean. The staff is friendly and helpful. The carts provided to move in are invaluable. If I ever need storage , I would be sure to use this location.

CHARLES H.  |  Overall Experience 
Clasificación:
5.0

Nothing. Everyone was friendly and helpful and got me in and out quickly. Explained the contract so there was no surprises also. Great experience!!!

LYNN CATHERINE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randall K M.  |  First Impressions 
Clasificación:
2.0

Windshield was filthy. Not sure the truck had ever been vacuumed. Office staff was kind and helpful though.

Monique M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Amber M.  |  Overall Experience 
Clasificación:
5.0

I can't say more about the Kent WA location because I didn't notice any of the other vehicles. But rest assured I did notice every one of them at the Reno location. They appeared clean a d well care for. Perhaps the one I rented slipped through the cracks. Then again, paying almost $1200 for a one way rental, it shouldn't be much to ask to have a safe clean vehicle. The cab smelled and was dirty, dusty and hadn't been wiped in who knows how long? Very unprofessional and I would not rent again at that price.

RANDALL M. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARK B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Blanche S.  |  Online Move In 
Clasificación:
5.0

Very friendly, flexible and helpful staff: Tanya, Mark, Max, Joe, and those whose names I don't recall right now. Thanks so much for great service. Hard to find in this day and age !

Heather C.  |  Overall Experience 
Clasificación:
5.0

Very easy to communicate with staff. The free month of storage with our one way move came in clutch. Lots of uhaul locations made it easy logistically. Overall great experience on our cross country move.

JOHNNY P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Harriet C. 
Clasificación:
5.0

Thank you guys for your excellent customer service and overall experience. Well done!!

Josh K. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN GEORGE K. 
Clasificación:
3.0

El cliente no dejó un comentario.

JOHN S. 
Clasificación:
3.0

excellent job working around difficult logistics

bill D. 
Clasificación:
5.0

balance the tires 🥴

DAVID GEORGE G. 
Clasificación:
1.0

- Not cancel a reservation 12 hours beforehand when it was made a month in advance

ERIC T. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELODY JUNE R. 
Clasificación:
2.0

Nothing I paid or asked for was included with my order and the mile estimator was wrong. Basically I paid for things I didn't even get and when I have tried to call uhaul about this I can't get through or they hang up on me when someone finally calls me back before I cam even say hello. Not cool uhaul

Toni E. 
Clasificación:
5.0

This was an AMAZING experience. Nice work!

GREG B. 
Clasificación:
4.0

Nothing needs to be added.

EDDIE B U. 
Clasificación:
5.0

We are on the second floor. We expected to carry our stuff up stairs and down long hallways. To our surprise there is an elevator and carts to wheel our belongings to our storage site. The security is great. Happy to be using this facility.

CHARLES H.  |  First Impressions 
Clasificación:
5.0

Upon Arrival we were able to set up 1 month free storage. This was very helpful as we won't be ready to move into the new apartment for about 2 weeks. Very clean facility and helpful staff.

CHARLES H. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID MICHAEL B. 
Clasificación:
5.0

The staff were very efficient and friendly. The entire renting process only took a few minutes, the equipment was in excellent condition, and the service was fast and friendly.

Tracey M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jacob R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Anthony G.  |  First Impressions 
Clasificación:
4.0

I've rented at this location for years. Right now, it is very well run and like the people working there. Equipment was just right (low mileage and clean).

Janice R. 
Clasificación:
3.0

El cliente no dejó un comentario.

WILLIAM PAUL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

christopher C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW B.  |  Overall Experience 
Clasificación:
5.0

Extremely fast and competent service on rental and return. One individual was in the shop and handled 4 customers with lightning speed. A truly great rental experiance.

CHRISTOPHER B. 
Clasificación:
3.0

We got the truck we needed, but, I can't rate uhaul itself very well. We reserved a truck for our move and went to pick it up only to find it had been canceled by a rep named “Amara” who never called to tell us it was cancelled. I have the reservation o. My phone still and I will never use uhaul again. Penske has been picking up the slack due to uhaul cancelling on everyone without telling them. Bad business.

RONALD THOMAS K. 
Clasificación:
5.0

Best U-Haul location in Reno. Excellent customer service.

John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

cristin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deanna B. 
Clasificación:
5.0

Super location and drop off experience.

Dennis J. 
Clasificación:
4.0

Not sure why I got charged the extra money other than going over the miles. I asked the man and he wouldn't give me an answer, so I asked again, nope, then finally a third time and he was just too busy on his cell phone to answer me.

kristene E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Constance L. 
Clasificación:
5.0

You guys were on it! I will NEVER use the other Virginia st location again, if I don't have to.

STACEY ANN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT H. 
Clasificación:
5.0

Something was wrong with the Van but I drove it carefully.

Shauna M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dawn S. 
Clasificación:
5.0

Staff are very knowledgeable and helpful. Everything was quick and easy. Five stars!

MARY H. 
Clasificación:
1.0

I picked up a car hauler trailer, the check out took forever because a computer wasn't working correctly. That wasn't the main issue though, after loading the vehicle, it became apparent that the tires on the trailer were grossly under-inflated. I spent close to 2 hrs driving around slowly with the under inflated tires trying to find a place to air up before I could make the trip home. When I checked with the employee upon turning the trailer in whether they had a tire gauge and compressor available, he responded yes. I then asked why weren't the tires aired up properly before I took the trailer, he had no response. This is grossly unacceptable!!!! You guys endangered my property, and wasted my time!

SHAWN PIEHL O. 
Clasificación:
5.0

Easy and convenient

Valerie P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael L. 
Clasificación:
2.0

The "self check out" still requires dealing with a sales rep, which I don't appreciate. The people working here don't care about anything. Supplies are short, none of the equipment I ordered, such as dollies, were in the truck. Overall, it's a half baked experience.

Brian M. 
Clasificación:
5.0

It was easy to drop-off the vehicle after hours. I was told where to park and where to drop of the keys. All was great.

Teresa O. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD S. 
Clasificación:
4.0

Didn't have hand cart avy

WILLIAM PATRICK C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlia W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike E.  |  Overall Experience 
Clasificación:
5.0

Staff was very professional and great to work with.

MICHAEL JOHN A. 
Clasificación:
4.0

Tanya was OUTSTANDING! Have items ordered available- could not fill my blanket request

Richard M. 
Clasificación:
5.0

The guys working there are very helpful, professional and courteous.

Sandra B.  |  Online Move In 
Clasificación:
3.0

Friendly service but...when we got the uhaul to our location, the furniture mover wasn't in the truck. We had to drive all the way back to the uhaul store to get it. This added extra milage to the truck and took an hour off of our rental time. I was told that the milage would be adjusted but it wasn't.

SARAH C. 
Clasificación:
5.0

The 20.00 dollar convince fee get rid of it

William R. 
Clasificación:
3.0

Original location good, secondary location good also. Turn in location just fair.

TIMOTHY N T. 
Clasificación:
1.0

Would not recommend. We wanted to pick up at Oddie Blvd, was emailed pick up was at another location So Reno. Went pick up and the trailer we received was not available.

Paul R. 
Clasificación:
3.0

El cliente no dejó un comentario.

RONALD JOHN V. 
Clasificación:
5.0

El cliente no dejó un comentario.

marian b.  |  Overall Experience 
Clasificación:
5.0

Very nice! All the guys!

WILLARD S. 
Clasificación:
5.0

Excellent customer service, friendly employees

TRACI LYNN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremiah S. 
Clasificación:
5.0

Just keep doing what you're doing! You've got a good system - don't change it.

Brian H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRISTINA RAE F. 
Clasificación:
5.0

Eric was friendly and very nice . Great experience.

LYDIA H.  |  Overall Experience 
Clasificación:
1.0

I was overcharged and now can't reach anyone to discuss

David B. 
Clasificación:
3.0

I understand that my experience today may have been a one off situation, but I thought I would share. The rental vehicle that was brought up for me was the wrong vehicle, per the rental agreement. When I explained it to the staff, she made a few corrections in the system and told me everything is the same just the unit number has changed. Therefore the rental agreement I had in my hand still showed the incorrect vehicle, but I was left to trust that nothing else will go wrong. When I got in the vehicle, the mileage was way off, by about 70 miles. When I went back in the store again, a staff member wrote down the correct miles on a sticky note and said everything would be ok. I was not comfortable with that and asked for a corrected rental agreement. A different staff member told me to check in the vehicle using my smart phone and put the new mileage in there, but the link that was sent to my cell phone was for the previous incorrect vehicle. All in all, a lot of time spent trying to get them to finally fix it the right way. Pretty frustrating.

Brian O. 
Clasificación:
4.0

My original location was in Carson City on the Mt. Rose highway. When I arrived, I was told that my pick-up location had changed to the Virginia St. location. I was given no advance notice by text or email. The attendant at the Mt. Rose location could not give me the address of the location on Virginia. I FEEL THAT U-HAUL WAS EXTREMELY NEGLIGENT IN TERMS OF CUSTOMER SERVICE!!

Donald C. 
Clasificación:
5.0

They were closed at 6 but the time says they close at 7pm.

Carlos C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jimmie D. 
Clasificación:
5.0

Dominick was very friendly and helpful as was the rest of the staff. The van I rented wasn't quite ready but they did a great job getting me another one quickly. Everyone here is great with customer service!

JESSICA C. 
Clasificación:
4.0

more pro-active and a bit more thorough communication would be helpful. received a misleading email that location would call in advance, but no call received. would've liked to know about weekly rate and mileage beforehand.

Christian W. 
Clasificación:
4.0

El cliente no dejó un comentario.

DEBORAH ELIZABET S.  |  First Impressions 
Clasificación:
5.0

Perfect

JUAN R. 
Clasificación:
3.0

El cliente no dejó un comentario.

JEFFREY GERARD Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS C O. 
Clasificación:
5.0

Fast and easy from pick-up to turn in! Great service!!

TEDRA PARKER C. 
Clasificación:
3.0

El cliente no dejó un comentario.

KEITH H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAELRAYMOND H. 
Clasificación:
5.0

I would love an easy way to report having left something in the truck

Stephanie B. 
Clasificación:
5.0

Best experience i have ever had with storage and moving. These people were human and treated me like a human. Gracias

Julie T.  |  Overall Experience 
Clasificación:
5.0

Keep the high level of service in place by providing a nice working environment for your staff, really like being able to make and check in on line to speed the pick up process

Jay P. 
Clasificación:
5.0

Everything went fine, no complaints.

BARRY S. 
Clasificación:
5.0

Your staff was very helpful. Keep up the great work.

William G. 
Clasificación:
5.0

Tanya was very helpful and very patient with all of our questions. She was a delight to work with. I will definitely recommend this Reno U-Haul location to family and friends.

Gary D. 
Clasificación:
5.0

El cliente no dejó un comentario.

William C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID GRAY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Patrick M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mohammed I. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Louis C. 
Clasificación:
5.0

Nashville Pickup location was awful. Reno drop off was excellent.

Lucas F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jana B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Kevin O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald J. 
Clasificación:
5.0

This U-Haul location is so much better than the one on Moana in Reno. The staff are excellent at customer service. They are friendly, helpful And act genuinely pleased to help you with all of my moving needs. From now on this is the only U-Haul branch I will going to in Reno.

KELLY ANNE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

William T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael G. 
Clasificación:
1.0

I was charged for furniture pads and a dolly that I did not receive. I marked on my bill that I did not receive them and was charged anyway. I then sent an email to the location through the receipt I was sent and still have yet to be refunded or contacted.

GRANT LEE E. 
Clasificación:
1.0

Not give costumers not usable trailers

JOSHUA G. 
Clasificación:
1.0

Made an appointment to pick up an inclose box trailer. In this location, but when I arrived trailer had bad tires. The closest one way trailer was 45 minutes away.

Pedro V. 
Clasificación:
4.0

The uhaul trailer wasn't swept out entirely, and the light wires were frayed. The staff was very friendly and helpful which made the experience better. We originally reserved the trailer in July to verify we would have one and checked in person a couple days before pick up at the Moana and Virginia location to verify. Our reservation was canceled the day of, and we had to make multiple phone calls to ultimately get this trailer. What is the point of making in person reservations if they can't be filled?? Very stressful situation.

STUART RAY A. 
Clasificación:
1.0

Have the correct truck have the materials I ordered and have a location to drop off that is available to drop off on the day I requested

Matthew D. 
Clasificación:
5.0

El cliente no dejó un comentario.

David R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Francesco C. 
Clasificación:
5.0

Staff was very helpful and made suggestions that made sense. Always a great experience with this location.

MICHAEL R. 
Clasificación:
3.0

Everything was good until I was moving my stuff out. I had just paid for the whole month of August and the cleaner saw me clearing out my unit. He asked if I was checking out and I told him I didn't know yet. The next day I attempted to use the web site to determine if I was going to check out and whether I would get some kind of rebate. That didn't work and after 40 minutes on hold I was told I could only talk to the office on sight. When I called he told me I was already checked out and he had rented the unit out already. I asked about a pro rated return of rent and he said no. I then asked to have my space back until the end of the contract and he said I already checked out. I didn't check out and I believe the cleaner reported me as checked out without my concurrence. He said if the lock is removed I am checked out but I couldn't see that anywhere in the contract. After some back and forth he agreed to give me back my unit that I paid for until September. All was good until this point. I think that if Uhaul wants me to occupy my rental until the last day it should be clearly stated.

TED V.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT MICHAEL C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ronald N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hal M. 
Clasificación:
1.0

They did not have the size unit I reserved, and the girl at the front desk (not wearing a nametag - heavy-set Hispanic woman working around 8 a.m. on 7/23/2021) was incredibly rude. Moved as slow as molasses and copped an attitude. As a result, my movers damaged my mattress and new sofa squeezing it into the closet I was rented. How can you not know if you have units coming available? Oh, and the rodent trap in the storage unit is not very encouraging.

Ronald E.  |  First Impressions 
Clasificación:
4.0

Servicio rapido y eficiente

Jose R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marco S.  |  Overall Experience 
Clasificación:
5.0

Great service.

Kenny S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy Z.  |  Overall Experience 
Clasificación:
4.0

Dominick is awesome to work with

John M.  |  First Impressions 
Clasificación:
4.0

You need in store staff, one always has to wait for service.

Patricia E.  |  Overall Experience 
Clasificación:
5.0

Tanya's is wonderful the rest of the staff us friendly they all go out of the way to accommodate you! 5*****

VALERIE E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy Z.  |  First Impressions 
Clasificación:
3.0

After renting a storage unit, receiving unit number, I was delayed for several days and ultimately assigned a different storage unit all because the lack of communication from uhaul staff. Apparently after all that, the customer 'must' enter the unit and put a padlock on unit the same day the unit is rented. Otherwise uhaul assumes the unit is 'not' rented and will rent it out. Thus leaving the 'tenant' who already paid, without a unit. If I rent the unit, paid for it in advance, who cares what day I physically move in? I actually had a family emergency that delayed my moving into the unit for 3 days after renting it. Though on that day, I couldn't move in because it was rented to someone else. Double renting the same unit? There is laws against such actions. To avoid that, uhaul moved me out. And when I confronted uhaul they scrambled and assigned me a unit they had just luckily had a customer move out. I had to wait for the unit to be cleaned out and prepped for my moving in. Again, it should not matter what the actual day and time I move in for any reason. I paid for the unit and secured it by paying the rent. This type of action by uhaul is illegal in any other tenant/landlord contracts across the nation. This policy should reviewed by uhauls legal department before they get sued. This dispute was "resolved" by the luck that a former tenant had moved out, otherwise there were no other units available to offer me at the time I attempted to move into my original rented unit.

Dean S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK B.  |  First Impressions 
Clasificación:
4.0

online program was hard to use on phone had to use computer to do online registration otherwise went well

Nathaniel R.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracy H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles S.  |  First Impressions 
Clasificación:
3.0

A little pricey

TED V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheldon T.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

NOI R.  |  First Impressions 
Clasificación:
5.0

Jackson was courteous and professional. Good job!

Christopher S.  |  First Impressions 
Clasificación:
5.0

Staff was knowledgeable, courteous, thorough. Very professional.

Jonathan C.  |  First Impressions 
Clasificación:
3.0

The cost of renting a unit is a bit expensive and the hours of operation for access to my unit are not very convenient. I rented a unit from your company because it is close to my house and I will only need it for a short time. If I needed the storage longer, I would have taken more time to find a facility that would be more convenient and less expensive. The positive side is your staff was nice and the facility is clean and close to my home.

cherie h.  |  First Impressions 
Clasificación:
5.0

Your staff was wonderful! We stopped by earlier in the day to see what the rates were and view the product. We wanted to rent closer to our home than this location. We ended up renting here because your staff was so helpful and the other storage facilities would not open due to COVID. One facility had someone inside who would not open the door because we had not called earlier and made an appointment. Their loss. You have a great staff!!!!!

Kimberly C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Preston S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dayle P.  |  First Impressions 
Clasificación:
5.0

My visit at the counter went extremely well. The guys, who were there late, were extremely helpful and provided excellent service, and were out of the way friendly and upbeat for the end of the day.

Susan H.  |  First Impressions 
Clasificación:
5.0

Everything and everyone was super nice and helpful!!! super shot out to Eric, he was amazing and helped us out with our difficult moving trip. thank you all so much!! super clean and we feel so comfortable with our stuff stored here. they even loaned us a dolly because we forgot ours. The best facility ever!! thank you!!!

Kim D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Darro A.  |  First Impressions 
Clasificación:
5.0

Joe Abasta is the man!!! He assisted me with first class customer service.

Alan S.  |  First Impressions 
Clasificación:
5.0

Thank you to Tania and Joe for excellent service!

Amy B.  |  First Impressions 
Clasificación:
5.0

Everything was clean and I felt like my belongings were going to be secure. The staff was very nice and informative. I am very pleased. Thank you.

Eric N.  |  First Impressions 
Clasificación:
5.0

The gentlemen of your staff are really excellent in attitude, sincerity, effectiveness and customer orientation. My compliments !

Lewie W.  |  First Impressions 
Clasificación:
5.0

very helpful and friendly

david v.  |  First Impressions 
Clasificación:
5.0

The guys that work at the S. Virginia Street location are great.

tami g.  |  First Impressions 
Clasificación:
4.0

Christian made it very easy for me when I needed a larger storage than I had originally ordered. The movers were polite and efficient. Really worked out well.

Cynthia L. | Reservación
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