When dropping off the van, a staff asked for my number and made me extremely uncomfortable. I am dissapointed.Shelayne H.
Customer Reviews for U-Haul Moving & Storage of Double Diamond
Reno, NV 89521
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Check out your equipmentCharles H.
El cliente no dejó un comentario.jasmine H.
The Uhaul did not have a functioning AC, we nearly had a heat stroke it was very dangerous. It was very bumpy, the engine was having issues. They did not tell us about returning the vehicle with the same level of gas so we filled it up and lost money.Walker W.
El cliente no dejó un comentario.Chloe D. | First Impressions
The light in my hallway doesn’t workRENAE B. | First Impressions
El cliente no dejó un comentario.Robert B.
El cliente no dejó un comentario.Alan D.
El cliente no dejó un comentario.PETER P.
El cliente no dejó un comentario.Jessica C.
El cliente no dejó un comentario.Randy C. | First Impressions
Once again, sterling service.Eric W.
The drop off was great. The check in to gwt my storage unit was a completely different story. The initial guy was awesome that was getting my unit. However what I guess was a manager was extremely rude. I am guessing the guy helping me was in training and it was very unprofessional how he was being treated, especially in front of customers.Christopher B.
Nothing, the service was greatShane L.
Nothing; just keep up the good workBRUCE ROBERT M.
El cliente no dejó un comentario.Valerie G.
Great service!!! In and out. My counter girl was awesome, had me hooked up and out of there in under 5 minutes. I would honestly recommend your store to everyone!!JEFFREY S.
Very friendly and extremely helpful! Thank youJames M.
El cliente no dejó un comentario.Janet M.
El cliente no dejó un comentario.Weeks S. | First Impressions
El cliente no dejó un comentario.Ken B.
I have nothing but great things to say about this location. The demeanor and attitudes of all the employees I came in contact with (probably 5 total) were fabulous. Even when I asked to change my storage unit size due to a HUGE miscalculation on my part, they didn't hesitate to try and help me out. Thank you for making my moving experience easy!Andrea C.
Rental was for Burning Man festival. Have rented with Uhaul many times for this purpose, but this was the first time the Uhaul location would not offer me insurance of any kind. I understand that taking the rental to the festival voids certain components of the typical contract...but I would have preferred to be insured for the vast majority of the driving - on highways and roads to reach the festival and back. Not sure why - or how it is even legal - to deny me standard insurance.Joel R.
El cliente no dejó un comentario.Brenda M.
El cliente no dejó un comentario.Benjamin D.
El cliente no dejó un comentario.Alex C.
Max, Tanya, and Sabrina were all very welcoming and made sure that I was taken care of and all my questions were answered. The experience was very professional and I would definitely use the service again.Nathan K.
El cliente no dejó un comentario.Lori J.
No delay renting. Great truck..John M.
The experience check-in was efficient, and the person who checked us in was efficient, knowledgeable pleasant and helpful. AND, the person who checked us out upon returning the vehicle was exceptional. He was helpful, friendly, knowledgeable, helpful and efficient.Dennis C.
Great until I wanted to move out of the storage unit. I was not given a pro-rated refund for the month that I had already paid for. If someone moves out early then you should refund the remaining time that they paid for since you will be able to rent out that unit earlier than the full month.LANCE A. | Overall Experience
The air in the tires was low and caused a delay, also it was so much more expensive than the quoted price with add on feesMysha B.
El cliente no dejó un comentario.Esteban R.
Very nice people working there.Cynthia C.
El cliente no dejó un comentario.Dwight M.
El cliente no dejó un comentario.Amy V.
El cliente no dejó un comentario.JOHN W.
El cliente no dejó un comentario.Dean S.
El cliente no dejó un comentario.Letagay K. | Overall Experience
Some of the tie downs in the trailer need to be replaced. Miss wrote my contract to have me return the trailer an hour earlier than it should have read.mitch B.
Easy in and outDanny M.
El cliente no dejó un comentario.Sonia H.
Kudos to Tanya and Max who were helpful and professional throughout the storage unit rental process. They are both a credit to your organization. They made the process seamless and gave us confidence that we are utilizing the best available facility in Reno. Thank you.Mark S. | First Impressions
Customer should check mileage so they do not get overcharged. Staff madd a mistake when doing the final charges. I questioned him and he corrected it.SUESAN O.
El cliente no dejó un comentario.Craig C.
I have filed a compliant against UHAUL on my reservation. Terrible Customer Service, I would not recommend UHAUL To anyone.Elisha M.
El cliente no dejó un comentario.kianna c. | First Impressions
Great location. Great supporting staff. I'm a most satisfied customer of over 12 years.mark f. | Overall Experience
The staff at this location were the NICEST, most helpful Uhaul employees I have ever encountered! The location was very nice and orderly and everyone made the experience much less stressful! THANK YOU!Lindsey G.
El cliente no dejó un comentario.Dwayne H.
Nothing. Been a customer for over 12 years. Great staff.MARK F.
Tough business. The team makes it easySteve W. | First Impressions
El cliente no dejó un comentario.bob A.
Phil is always attentive and kind even when he is extremely busy. I have rented several times from this location and I've always been satisfied. His staff is very knowledgeable and helpfulTherese Y.
El cliente no dejó un comentario.Lawrance W.
El cliente no dejó un comentario.James A.
El cliente no dejó un comentario.Michele H.
Staff was very friendly and helpful.laura b. | First Impressions
El cliente no dejó un comentario.Michael M.
truck had 160000 miles and torn upholstery. tires were worn and key would not hardly turn on due to loose starter. you can do betterMicheal R.
The only thing that I didn't like is they told me if I needed extra time they had some wiggle room. I didn't think I would but I did and when I called to ask I only got 1/2 hour which didn't help so I just left what was left for another day. Other than that they were fantastic.Shelia M.
Check in was smooth. No surprises. Equipment worked as needed. Return super easy. Great job by allSteve W.
The staff was so super friendly and helpfulDee C.
El cliente no dejó un comentario.Gene R.
El cliente no dejó un comentario.Lucia S.
I have to say Brad and Tonya, we're amazing. And the gentleman prior to that I think his name is Joe made it almost seamless. I don't think I've ever moved something that quick in my life. But I got lucky that day and I was extremely thankful for the staff. And an unfortunate circumstance nevertheless U-Haul has greatly exceeded expectations. Thank you again so muchChris K.
The young man that helped me both times that I went there was excellentRebecca H. | First Impressions
Excellent friendly couldn't get better.Patricia H.
El cliente no dejó un comentario.Kelly A.
Tonya is very helpful and a delight to deal with.Lewie W. | Overall Experience
Staff very helpful and flexible with date and equipment changes. Check out and check was quick and easy. Overall very pleased with the experience.SCOTT D.
Nice staff and good equipmentMutasem A.
El cliente no dejó un comentario.Sherry F. | Overall Experience
Employees were fantastic!Adam A.
In and Out. very efficient drop offAndy G.
El cliente no dejó un comentario.Jeff S.
This uhaul location is great! The manager Phil is very helpful and the whole staff works very hard.ERICFRANCIS D.
Great staff and excellent facilityFred K. | First Impressions
El cliente no dejó un comentario.Fred K.
El cliente no dejó un comentario.Michael P. | First Impressions
I didn't like paying extra for all hours access. You ask a lot of your customers to pay.... Money is tight......CHARLES RICHARD W. | Overall Experience
El cliente no dejó un comentario.Dean S.
Great staff, the truck was easy to drive and comfortable.Sharron T.
El cliente no dejó un comentario.Brandon W.
The staff were very accommodating and understanding of how stressful moving is. The free handcarts were such a relief and saved so much time. Having air conditioning in the storage building was a life saver as well. Very grateful for these small things.Sharron T. | Overall Experience
El cliente no dejó un comentario.Sydney H.
El cliente no dejó un comentario.angela g. | Overall Experience
Truck seemed either to need a wheel alignment. Needs to be taken on a road going toward carson city and feel the vibration. Really bad on bridgejim P.
Thank you, I'm not from the area everyone was so helpfulemma n. | First Impressions
El cliente no dejó un comentario.Pamela T.
El cliente no dejó un comentario.PAUL N.
Jazmin was great at check in and Shaun was awesome when checking in my vehicle.Erik R.
very professional staff who were attentative to my needs.Dean S.
El cliente no dejó un comentario.Delvena C. | Overall Experience
El cliente no dejó un comentario.SAGREN P. | Overall Experience
El cliente no dejó un comentario.Michael R.
El cliente no dejó un comentario.Fredrick O.
I never received the rental contract. In the store when picking up the printer was broken and wasn't able to print and would be emailed to me. The new employee (Britney ) said it would be emailed confirmed the email address in person and called 1/2 later and was told the email address was correct and would resend. I didn't not receive the contract in the email.SCOTT H.
El cliente no dejó un comentario.Scott B.
El cliente no dejó un comentario.BRUCE JAMES H.
Great customer service, very friendly, recommendDave K.
El cliente no dejó un comentario.Jess J.
Waited a long time for assistance.JamesRichard W.
El cliente no dejó un comentario.Romeo L.
El cliente no dejó un comentario.Eric R.
They installed the towing hitch incorrectly on the first try. When I drove back to get the hitch fixed, a guy smashed into the back of my car. Had the hitch been installed properly, I would not have had the guy crash into me. The dust cap is absent from the driver side of the trailer, exposing the bearing to increased weather and wear. They don't spray or heat-treat the trailers for bed bugs between uses, so your trailers have been known to transfer bed bugs all across the country. I picked-up the trailer early so I could pre-spray for bed bugs and all of my boxes were pre-wrapped in plastic before loading, so I am relatively sure that I did not pick-up any bed bugs from your trailer this time. Any trailers in and out of Nevada (especially Las Vegas or Reno) should be sprayed and heat treated for bed bugs before you pass the trailer to someone else. Bed bugs are a huge problem at the University of Nevada and anyone coming out of student housing there is probably carrying bed bugs and some other pests. On the bright side, the manager and staff at the Reno location do a good job (with the exception of the mistake with the trailer hitch) and are always friendly and polite.JT B.
Amazing staff, customer service and facility!!Philip B.
staff was friendly ... my order was available when i arrived .. no waiting ... just rightdaniel J.
El cliente no dejó un comentario.Priscilla V.
When you get a uhaul with a 1/2 tank of gas and return it with the same don't charge an additional $20, to the person. There is a reason why you ask what the gas gauge is on when it is picked up and returned. GraciasDavid H.
El cliente no dejó un comentario.Howard K.
There are two locations on Virginia st, my reservations were made at the wrong location. Easy mistake, but I think I dropped it off at wrong location.Derek G.
El cliente no dejó un comentario.Gina m. | Overall Experience
El cliente no dejó un comentario.Regina B.
El cliente no dejó un comentario.Deanna J. | First Impressions
El cliente no dejó un comentario.Sharlene S.
Wait was a bit long......Tammy R.
El cliente no dejó un comentario.LEWIS RAY N.
The people here were a lot more helpful and friendly. Still, they could not help up with the CAF report or give us extra mileage, so we still got charged. But the woman said that was ridiculous and when she's had to change someone's reservation to a further location she would give them 2x as much as the distance from their home. We also used a lock that was in our truck, but had no key, so the woman there was very nice and let us use the bolt cutters to get it off. I appreciated the people at this location; however, I think it is absolutely ridiculous that I have to go through hours of automated customer service calls, emails, and get hung up on when I finally reach someone, in order to try and get any of my issues resolved. Why can't anyone at a physical location help me? Trash.Morgan S.
El cliente no dejó un comentario.Christopher S.
My rental experience was easy and very convenient, and the U-Haul staff who helped me were friendly and extrememly efficient. My thanks to them for their great customer service managing a seamless process!Heidi J.
El cliente no dejó un comentario.Valentine R.
Very clean and well lit facility. The staff was very helpful and the facility has loading docks, dolly's, carts to help get your items in/out.ALISA E. | Overall Experience
My experience consisted of getting referral recommendation to include inaccurate directions. For the next 2 months this caused me an average of 2-3 hours commute time round trip to go to my locker. Also when I moved out due to this logistics problem the staff told me I would not be eligible for any kind of a credit even though the month had approximately 2_3 weeks left.This is bad customer service.theo n. | Overall Experience
We got the wrong unit by mistake, but I wasn't emailed a new receipt - which I would have liked. Otherwise it's been a good experience so farHannah O. | Online Move In
El cliente no dejó un comentario.BARBARA M. | Overall Experience
El cliente no dejó un comentario.Joseph G. | Online Move In
El cliente no dejó un comentario.James U. | Overall Experience
El cliente no dejó un comentario.MARY M. | Overall Experience
El cliente no dejó un comentario.Michael M. | First Impressions
El cliente no dejó un comentario.Cheryl D. | Overall Experience
Clean storage facilityALISA E. | First Impressions
Appreciated the security of this location, and the clean maintenanceROBERT CARL R. | Overall Experience
El cliente no dejó un comentario.Robert A. | First Impressions
Very friendly and professional. The climate control facility was a positive especially during these hot summer days. Thank you Phil to you and your staff. H. MarkenHazel M. | Overall Experience
Great customer service and very nice and clean facilityjenny j. | First Impressions
Excellent Customer..!!!KANDYCE M. | First Impressions
Staff was great very helpful.Brandon R. | First Impressions
Gracias.rebecca s. | Overall Experience
Beautiful facility, love the security and cleanliness. Tanya was awesome.BERNADETTE THERESE T. | First Impressions
El cliente no dejó un comentario.JUERGEN W. | First Impressions
Tanya was awesomeCynthia L. | Overall Experience
El cliente no dejó un comentario.Toalima U. | Overall Experience
El cliente no dejó un comentario.John W. | Overall Experience
I am autistic and was treated with NO consideration.Larry H. | Overall Experience
El cliente no dejó un comentario.Bethany F. | Overall Experience
El cliente no dejó un comentario.Rachel F. | Overall Experience
Staff was not all that friendly, but they were helpful, I got my unit.Brian B. | First Impressions
Very attentive to my needs and helpfultheo n. | First Impressions
Exceptional and friendly customer service from Tanya and all the other staff members including inside staff of the new building! Brand new facility with super clean restrooms. Other than current construction and temporary limited hours to use the building, an overall great experience and would recommend .matthew c. | First Impressions
I have said this before, but Brad went out of his way to solve a difficult delivery and storage problem for us. This included his working on his day off so that he did not cause any problems with the management. I have never met a better UHaul employee in my life and I have dealt with a lot of them. I hope he has a good career with the company.michael d. | Overall Experience
El cliente no dejó un comentario.NOI R. | Overall Experience
The lady who helped me was very friendly and explained and answered all my questions. She was excellent!ague m. | First Impressions
El cliente no dejó un comentario.James B. | First Impressions
Fast, friendly and professional. Than you!Hazel M. | First Impressions
Very nice staff and helpfulLisa D. | First Impressions
Really appreciate Mr Mark's user friendliness.Gregory A. | Overall Experience
Wendy C/S, Acting Manager and staff at 3400 SV where outstanding cant remember there names Staff at 10400 SV also Tanya Marie, just loving during this difficult time for me..Delia J. | First Impressions
My Reno wide go- to Uhaul dealership.mark f. | First Impressions
El cliente no dejó un comentario.Jacob F. | First Impressions
People are so friendly and helpful.SUZAN T. | First Impressions
El cliente no dejó un comentario.Shannon C. | Overall Experience
El cliente no dejó un comentario.Lisa M. | Overall Experience
El cliente no dejó un comentario.Michael W. | Online Move In
Tonya was very helpfulBRADLEY c. | Overall Experience
I had the best experience it was my first time having a storage the guys helped me in so many ways. I feel that they went above and beyond!! I would highly recommend this location the service is excellent. GraciasAlainna D. | First Impressions
Expensivefalicia L. | Overall Experience
El cliente no dejó un comentario.Anton D. | Overall Experience
Dominic and David went far and above to help us out when we had an issue with the uhaul trailer that we rent from a sister facility Thank you very much!! You guy are awesome. Really appreciate the service. I would recommend this place to anyone anytime.Denise K. | First Impressions
The monthly fee got raised the last month with no notice(is this even legal?), and you don’t pro-rate the last month which is shady.jacob n. | Overall Experience
El cliente no dejó un comentario.SHERRY LYN K. | Overall Experience
El cliente no dejó un comentario.Karen G. | Overall Experience
El cliente no dejó un comentario.Victor F. | Online Move In
Continue price increases cause me to remove my belongingsdavid v. | Overall Experience
All went well. You guys run a nicely organized facility. Thanks for the help.Robert P. | Overall Experience
El cliente no dejó un comentario.Loretta H. | Overall Experience
El cliente no dejó un comentario.Sonia B. | First Impressions
El cliente no dejó un comentario.Joseph S. | First Impressions
El cliente no dejó un comentario.Daniel S. | Overall Experience
El cliente no dejó un comentario.Corrie V. | First Impressions
El cliente no dejó un comentario.JOSEPH F. | First Impressions
Friendly staff, well-lit, and clean. Good job, UHaul!Christopher S. | Overall Experience
El cliente no dejó un comentario.Marlene B. | Overall Experience
The logistical access to the parking bays is very tight and very difficult to maneuver with a trailer. The staff was fantastic. Thanks for making our move easier.Tracy B. | Overall Experience
El cliente no dejó un comentario.nancy w. | Overall Experience
Excellent facility. Rented for several years. Staff and manager always very helpful and easy to work with.ROBERT P. | Overall Experience
This facility is well maintained and very clean. The staff is friendly and helpful. The carts provided to move in are invaluable. If I ever need storage , I would be sure to use this location.CHARLES H. | Overall Experience
El cliente no dejó un comentario.Randall K M. | First Impressions
El cliente no dejó un comentario.Amber M. | Overall Experience
El cliente no dejó un comentario.MARK B. | Overall Experience
El cliente no dejó un comentario.Blanche S. | Online Move In
Very friendly, flexible and helpful staff: Tanya, Mark, Max, Joe, and those whose names I don't recall right now. Thanks so much for great service. Hard to find in this day and age !Heather C. | Overall Experience
Very easy to communicate with staff. The free month of storage with our one way move came in clutch. Lots of uhaul locations made it easy logistically. Overall great experience on our cross country move.JOHNNY P. | First Impressions
We are on the second floor. We expected to carry our stuff up stairs and down long hallways. To our surprise there is an elevator and carts to wheel our belongings to our storage site. The security is great. Happy to be using this facility.CHARLES H. | First Impressions
El cliente no dejó un comentario.Anthony G. | First Impressions
El cliente no dejó un comentario.MATTHEW B. | Overall Experience
El cliente no dejó un comentario.Carlia W. | Overall Experience
El cliente no dejó un comentario.Mike E. | Overall Experience
The guys working there are very helpful, professional and courteous.Sandra B. | Online Move In
El cliente no dejó un comentario.marian b. | Overall Experience
Eric was friendly and very nice . Great experience.LYDIA H. | Overall Experience
El cliente no dejó un comentario.DEBORAH ELIZABETH S. | First Impressions
Best experience i have ever had with storage and moving. These people were human and treated me like a human. GraciasJulie T. | Overall Experience
El cliente no dejó un comentario.Jana B. | Overall Experience
Everything was good until I was moving my stuff out. I had just paid for the whole month of August and the cleaner saw me clearing out my unit. He asked if I was checking out and I told him I didn't know yet. The next day I attempted to use the web site to determine if I was going to check out and whether I would get some kind of rebate. That didn't work and after 40 minutes on hold I was told I could only talk to the office on sight. When I called he told me I was already checked out and he had rented the unit out already. I asked about a pro rated return of rent and he said no. I then asked to have my space back until the end of the contract and he said I already checked out. I didn't check out and I believe the cleaner reported me as checked out without my concurrence. He said if the lock is removed I am checked out but I couldn't see that anywhere in the contract. After some back and forth he agreed to give me back my unit that I paid for until September. All was good until this point. I think that if Uhaul wants me to occupy my rental until the last day it should be clearly stated.TED V. | Overall Experience
They did not have the size unit I reserved, and the girl at the front desk (not wearing a nametag - heavy-set Hispanic woman working around 8 a.m. on 7/23/2021) was incredibly rude. Moved as slow as molasses and copped an attitude. As a result, my movers damaged my mattress and new sofa squeezing it into the closet I was rented. How can you not know if you have units coming available? Oh, and the rodent trap in the storage unit is not very encouraging.Ronald E. | First Impressions
Servicio rapido y eficienteJose R. | First Impressions
El cliente no dejó un comentario.Tom J. | Overall Experience
El cliente no dejó un comentario.Marco S. | Overall Experience
Great service.Kenny S. | Overall Experience
El cliente no dejó un comentario.Timothy Z. | Overall Experience
Dominick is awesome to work withJohn M. | First Impressions
You need in store staff, one always has to wait for service.Patricia E. | Overall Experience
Tanya's is wonderful the rest of the staff us friendly they all go out of the way to accommodate you! 5*****VALERIE E. | First Impressions
El cliente no dejó un comentario.Timothy Z. | First Impressions
After renting a storage unit, receiving unit number, I was delayed for several days and ultimately assigned a different storage unit all because the lack of communication from uhaul staff. Apparently after all that, the customer 'must' enter the unit and put a padlock on unit the same day the unit is rented. Otherwise uhaul assumes the unit is 'not' rented and will rent it out. Thus leaving the 'tenant' who already paid, without a unit. If I rent the unit, paid for it in advance, who cares what day I physically move in? I actually had a family emergency that delayed my moving into the unit for 3 days after renting it. Though on that day, I couldn't move in because it was rented to someone else. Double renting the same unit? There is laws against such actions. To avoid that, uhaul moved me out. And when I confronted uhaul they scrambled and assigned me a unit they had just luckily had a customer move out. I had to wait for the unit to be cleaned out and prepped for my moving in. Again, it should not matter what the actual day and time I move in for any reason. I paid for the unit and secured it by paying the rent. This type of action by uhaul is illegal in any other tenant/landlord contracts across the nation. This policy should reviewed by uhauls legal department before they get sued. This dispute was "resolved" by the luck that a former tenant had moved out, otherwise there were no other units available to offer me at the time I attempted to move into my original rented unit.Dean S. | Online Move In
El cliente no dejó un comentario.Michelle D. | Overall Experience
El cliente no dejó un comentario.Susan H. | Overall Experience