Customer Reviews for U-Haul Moving & Storage of Double Diamond

5,866 comentarios

10400 S Virginia St   Reno, NV 89521

(775) 851-4030

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(775) 851-4030

10400 S Virginia St
Reno, NV 89521

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

I didn't like paying extra for all hours access. You ask a lot of your customers to pay.... Money is tight......

CHARLES RICHARD W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dean S. 
Clasificación:
5.0

Great staff, the truck was easy to drive and comfortable.

Sharron T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon W. 
Clasificación:
5.0

The staff were very accommodating and understanding of how stressful moving is. The free handcarts were such a relief and saved so much time. Having air conditioning in the storage building was a life saver as well. Very grateful for these small things.

Sharron T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sydney H. 
Clasificación:
5.0

El cliente no dejó un comentario.

angela g.  |  Overall Experience 
Clasificación:
5.0

Truck seemed either to need a wheel alignment. Needs to be taken on a road going toward carson city and feel the vibration. Really bad on bridge

jim P. 
Clasificación:
5.0

Thank you, I'm not from the area everyone was so helpful

emma n.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Pamela T. 
Clasificación:
4.0

El cliente no dejó un comentario.

PAUL N. 
Clasificación:
5.0

Jazmin was great at check in and Shaun was awesome when checking in my vehicle.

Erik R. 
Clasificación:
5.0

very professional staff who were attentative to my needs.

Dean S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Delvena C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SAGREN P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fredrick O. 
Clasificación:
4.0

I never received the rental contract. In the store when picking up the printer was broken and wasn't able to print and would be emailed to me. The new employee (Britney ) said it would be emailed confirmed the email address in person and called 1/2 later and was told the email address was correct and would resend. I didn't not receive the contract in the email.

SCOTT H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUCE JAMES H. 
Clasificación:
5.0

Great customer service, very friendly, recommend

Dave K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jess J. 
Clasificación:
2.0

Waited a long time for assistance.

JamesRichard W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Romeo L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric R. 
Clasificación:
4.0

They installed the towing hitch incorrectly on the first try. When I drove back to get the hitch fixed, a guy smashed into the back of my car. Had the hitch been installed properly, I would not have had the guy crash into me. The dust cap is absent from the driver side of the trailer, exposing the bearing to increased weather and wear. They don't spray or heat-treat the trailers for bed bugs between uses, so your trailers have been known to transfer bed bugs all across the country. I picked-up the trailer early so I could pre-spray for bed bugs and all of my boxes were pre-wrapped in plastic before loading, so I am relatively sure that I did not pick-up any bed bugs from your trailer this time. Any trailers in and out of Nevada (especially Las Vegas or Reno) should be sprayed and heat treated for bed bugs before you pass the trailer to someone else. Bed bugs are a huge problem at the University of Nevada and anyone coming out of student housing there is probably carrying bed bugs and some other pests. On the bright side, the manager and staff at the Reno location do a good job (with the exception of the mistake with the trailer hitch) and are always friendly and polite.

JT B. 
Clasificación:
5.0

Amazing staff, customer service and facility!!

Philip B. 
Clasificación:
5.0

staff was friendly ... my order was available when i arrived .. no waiting ... just right

daniel J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Priscilla V. 
Clasificación:
4.0

When you get a uhaul with a 1/2 tank of gas and return it with the same don't charge an additional $20, to the person. There is a reason why you ask what the gas gauge is on when it is picked up and returned. Gracias

David H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Howard K. 
Clasificación:
5.0

There are two locations on Virginia st, my reservations were made at the wrong location. Easy mistake, but I think I dropped it off at wrong location.

Derek G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gina m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Regina B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deanna J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharlene S. 
Clasificación:
5.0

Wait was a bit long......

Tammy R. 
Clasificación:
3.0

El cliente no dejó un comentario.

LEWIS RAY N. 
Clasificación:
4.0

The people here were a lot more helpful and friendly. Still, they could not help up with the CAF report or give us extra mileage, so we still got charged. But the woman said that was ridiculous and when she's had to change someone's reservation to a further location she would give them 2x as much as the distance from their home. We also used a lock that was in our truck, but had no key, so the woman there was very nice and let us use the bolt cutters to get it off. I appreciated the people at this location; however, I think it is absolutely ridiculous that I have to go through hours of automated customer service calls, emails, and get hung up on when I finally reach someone, in order to try and get any of my issues resolved. Why can't anyone at a physical location help me? Trash.

Morgan S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher S. 
Clasificación:
5.0

My rental experience was easy and very convenient, and the U-Haul staff who helped me were friendly and extrememly efficient. My thanks to them for their great customer service managing a seamless process!

Heidi J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Valentine R. 
Clasificación:
5.0

Thank you for getting us a moving truck on such short notice, you guys really saved our butts

Angela R. 
Clasificación:
5.0

Very clean and well lit facility. The staff was very helpful and the facility has loading docks, dolly's, carts to help get your items in/out.

ALISA E.  |  Overall Experience 
Clasificación:
4.0

More than one agent at rental desk

Gary C. 
Clasificación:
5.0

Trucks were clean, pick up and drop off was easy.

Alisa E. 
Clasificación:
5.0

Everything was great and staff was friendly fun and helpful!

Christopher C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MADELEINE H. 
Clasificación:
3.0

This is the location I was supposed to pick up my truck but was sent to S meadows instead. Even though I HAVE NO EMAIL STATING TO PICK UP AT SOUTH MEADOWS. then I was told I would get $50 off and that NEVER happened because it went on the wrong card and no one can help me because wait times are hours long. This is the location where Trevor helped me with the NEW tow dolly. The only positive experience from this entire crap show was Trevor going above and beyond and helping me. You can improve by hiring more people like Trevor.

Tara T. 
Clasificación:
3.0

My experience consisted of getting referral recommendation to include inaccurate directions. For the next 2 months this caused me an average of 2-3 hours commute time round trip to go to my locker. Also when I moved out due to this logistics problem the staff told me I would not be eligible for any kind of a credit even though the month had approximately 2_3 weeks left.This is bad customer service.

theo n.  |  Overall Experience 
Clasificación:
5.0

This is the best UHaul anywhere. Tanya and everybody that works at this location are awesome. ¡Gracias!

MARK TOBIAS JOSH H. 
Clasificación:
4.0

check-in was a little slow - needs improvement

Rick T. 
Clasificación:
5.0

The customer service rep helped me out with a smile and laughter. It was a great experience for sure!!

Dee C. 
Clasificación:
2.0

Your assistant manager Tanya is the only reason your getting any stars. There was no truck for me when I arrived. The employee helping me just told me to call customer service, there was nothing they could do for me, even though I made the reservation a month ago. She gave me a larger truck for the same price. That truck was on empty! I will never use uhaul again!!

Ginger M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gina S. 
Clasificación:
5.0

Shaun was amazing big shoutout to him.

Ryan D. 
Clasificación:
5.0

Shaun was very nice and friendly.

Maria F. 
Clasificación:
4.0

Employees seemed very upset, pissed off and angry extremely hot No dollies available could not get thru on telephone wanted to reschedule pickup time could. It ky truck was gone got another smaller van overall not a good experience

FRANK M. 
Clasificación:
5.0

Nothing I can think of what

GARY J. 
Clasificación:
4.0

We got the wrong unit by mistake, but I wasn't emailed a new receipt - which I would have liked. Otherwise it's been a good experience so far

Hannah O.  |  Online Move In 
Clasificación:
5.0

100% terrific, zero complains/suggestions. The young woman who checked me in was a great representative of your company; she explained everything thoroughly, I had no questions. The woman who checked us out was terrific, as well. Great, clean office, the vehicle was immaculate, felt like the first person to drive it!

Lizzie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARBARA M.  |  Overall Experience 
Clasificación:
4.0

Online check in didn't work, had to go in to the office which is what I wanted to avoid. Took over 45 minutes to get truck.

CATHY M. 
Clasificación:
4.0

Nicest UHaul location in Reno

Richard M. 
Clasificación:
5.0

Everyone was great communication was great in Nevada and California every single person we dealt with at U-Haul was exceptional they made it easy to move from one state to another and it was affordable thank you

RIVER B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph G.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve P. 
Clasificación:
5.0

Great location

ERICFRANCIS D. 
Clasificación:
5.0

Everything was great!!

Christian M. 
Clasificación:
1.0

My comments below are directed at the location at 1790 Silverada, Reno - not 1700 S. Virginia: I will never use U-Haul again. For the 2nd time, my reservation was cancelled by this location for an unacceptable reason. As a result, I was forced to rent a smaller truck, which meant additional trips, additional mileage expense, additional fuel, and double the labor cost. U-haul should have offered me a free rental because they cancelled me, or at the very least, an adjustment. Because this was the 2nd time this has happened, U-Haul is unreliable, and I will not use them again.

Scott K. 
Clasificación:
5.0

El cliente no dejó un comentario.

James U.  |  Overall Experience 
Clasificación:
5.0

I have enjoyed the kindness and efficiency of staff for many years. I'm the very best customer to return equiptment like new. I'm glad they took the faces off the units snd destination of van to show whet it was rented off sides. Much safer. Thank you

Patricia H. 
Clasificación:
2.0

Not sure if it was a policy change, however I was asked to provide a 2nd number for contact. I notified the associate that my wife was at work and could not answer. She called anyway even after I said her phone voicemail wasn't set up. I didn't hear the customer, in line before me have to provide this info.. typically I have had the rental pulled to the front for me. This time, I was given the keys and told to note an damage myself and retrieve the van from spot “P”. The van was parked so tight between rental trucks I had to move the other truck mirrors in to enter the van. Please pull the vehicle out for the next customer, not fair to have to move the vehicle and risk damage in the Uhaul parking lot…

Owen H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard M. 
Clasificación:
1.0

Was made to wait 45 min in line at oddie the guy side the computers were down so the only way he could charge me was to give my card info over the phone out loud in front of a room full of people. I asked him if I could ask for the people to step outside he said no . So he then refused to rent me the uhaul . Then I had to drive across town 25 minutes away from where I need to be to rent a different truck and they charged me 30 for millage . The worst customer service ever !

Pirma M. 
Clasificación:
3.0

They only had one person working for the first 20 min I was there, then a second person arrived.

Mary U. 
Clasificación:
5.0

Always great staff,quick and easy

Anthony J. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARY M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M.  |  First Impressions 
Clasificación:
5.0

We hope we returned your cargo van in the same condition it was rented. We returned the van an hour later than our scheduled time. We tried to do the online return with photos as requested. We had a difficult time but hopefully it was successful. Let us know if all went well.

Steve K. 
Clasificación:
5.0

Shaun was pretty damn helpful with the trailer hook up.

brandon C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
4.0

Friendly customer service and easy to rent.

Susan L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Renee D. 
Clasificación:
5.0

Nothing.

lynn B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelli R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelli R. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
5.0

Great team at this location. Thank you for making it so simple during pickup and drop off. Will def. rent again from this location!

Dan H. 
Clasificación:
5.0

Nothing. A great experience.

Amanda B. 
Clasificación:
5.0

My last 3-4 experiences with Uhaul locations in CA and NV have been great. This latest was also excellent you folks have your stuff together and I appreciate it.

Peter C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick S. 
Clasificación:
5.0

El cliente no dejó un comentario.

William D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristina T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy L. 
Clasificación:
5.0

Clean storage facility

ALISA E.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael E. 
Clasificación:
5.0

Appreciated the security of this location, and the clean maintenance

ROBERT CARL R.  |  Overall Experience 
Clasificación:
5.0

Outstanding facility and staff

Philip B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert A.  |  First Impressions 
Clasificación:
1.0

I needed a vehicle transport trailer, which the location had one available. Roughly 55 dollars I believe was the rental rate. But for reasons not given, the trailer HAD to be a one way rental which raised the price to over 130 dollars, and the drop off location had to be the location 2 miles away. So I was charged almost triple the rental amount to be forced to drop it off 2 miles away. Absolutely insane and if my jeep wasn't stranded in the desert at risk of being destroyed by hooligans I absolutely would have told the representative to shove the trailer somewhere inappropriate. I will honestly be looking at other places to rent when I need to rent a moving truck in the future. However the young lady at the register was very polite and it wasn't her fault I believe, well I sure hope not anyways. Btw your survey asks the same question twice about recommending to a friend, which currently is a hard no. And the comment section is also on here twice.

Mason H. 
Clasificación:
5.0

Fast and very friendly service. Helpful and knowledgeable.

Sandi L. 
Clasificación:
2.0

Truck was on EMPTY- not 1/4 full. I took a photo of the gage. I pulled over and called location, they said to return it exactly as we received. I was afraid I wasn't going to make it Costco to fill up! Blankets were not in truck as ordered, we had to go back to get them. Overall friendly service at this location but situation was unnerving,

Rebecca P. 
Clasificación:
5.0

Outstanding customer service, clean vehicle...great experience

Philip B. 
Clasificación:
5.0

Very friendly and professional. The climate control facility was a positive especially during these hot summer days. Thank you Phil to you and your staff. H. Marken

Hazel M.  |  Overall Experience 
Clasificación:
5.0

Great customer service and very nice and clean facility

jenny j.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

carlos C. 
Clasificación:
5.0

El cliente no dejó un comentario.

William H. 
Clasificación:
4.0

I received the truck with a bit more than a half full tank. I returned with 3/4 full, or more. I then got charged for a few more miles off my original estimate. Sure would have been nice to recognize someone going above and beyond and not nickel and diming a customer.

ANDREW D. 
Clasificación:
5.0

Excellent Customer..!!!

KANDYCE M.  |  First Impressions 
Clasificación:
5.0

Staff was great very helpful.

Brandon R.  |  First Impressions 
Clasificación:
5.0

Gracias.

rebecca s.  |  Overall Experience 
Clasificación:
5.0

Beautiful facility, love the security and cleanliness. Tanya was awesome.

BERNADETTE THERESE T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JUERGEN W.  |  First Impressions 
Clasificación:
4.0

The windshield was filthy. Smeared with bugs and dirt, the inside of the window was so bad that when the Sun shined directly on it I was totally blinded; there was only 1/2 tank of gas; there was only 1 dozen blankets, I ordered 3 dozen blankets. I had to drive the rental truck to another location to pick up the other 2 dozen blankets. Not sure whether I'd recommend this facility to a friend.

James M. 
Clasificación:
1.0

Customer service was bad. Very unprofessional. When i returned the truck i left it with an associate and i put the gas to where it was when i got it and the associate said it was lower. They tried to charge me $75 for gas.

Christopher K. 
Clasificación:
5.0

Great customer service, Thankyou

Anne H. 
Clasificación:
5.0

Phil was helpful and accommodating to our special needs and circumstances.

Clayton S. 
Clasificación:
5.0

Thank u haul for being there on such sort notice I truly appreciate u guys thank u 😀

Silvano S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jennifer S. 
Clasificación:
5.0

Dry friendly and helpful staff

Lisa D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clarence M. 
Clasificación:
5.0

Tanya was awesome

Cynthia L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve B. 
Clasificación:
4.0

El cliente no dejó un comentario.

JULIET MACHUCA E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Toalima U.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John W.  |  Overall Experience 
Clasificación:
1.0

I am autistic and was treated with NO consideration.

Larry H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bethany F.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Rachel F.  |  Overall Experience 
Clasificación:
4.0

Staff was not all that friendly, but they were helpful, I got my unit.

Brian B.  |  First Impressions 
Clasificación:
5.0

Very attentive to my needs and helpful

theo n.  |  First Impressions 
Clasificación:
5.0

Exceptional and friendly customer service from Tanya and all the other staff members including inside staff of the new building! Brand new facility with super clean restrooms. Other than current construction and temporary limited hours to use the building, an overall great experience and would recommend .

matthew c.  |  First Impressions 
Clasificación:
5.0

I have said this before, but Brad went out of his way to solve a difficult delivery and storage problem for us. This included his working on his day off so that he did not cause any problems with the management. I have never met a better UHaul employee in my life and I have dealt with a lot of them. I hope he has a good career with the company.

michael d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

NOI R.  |  Overall Experience 
Clasificación:
5.0

The lady who helped me was very friendly and explained and answered all my questions. She was excellent!

ague m.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

James B.  |  First Impressions 
Clasificación:
5.0

Fast, friendly and professional. Than you!

Hazel M.  |  First Impressions 
Clasificación:
5.0

Very nice staff and helpful

Lisa D.  |  First Impressions 
Clasificación:
5.0

Really appreciate Mr Mark's user friendliness.

Gregory A.  |  Overall Experience 
Clasificación:
5.0

Wendy C/S, Acting Manager and staff at 3400 SV where outstanding cant remember there names Staff at 10400 SV also Tanya Marie, just loving during this difficult time for me..

Delia J.  |  First Impressions 
Clasificación:
5.0

My Reno wide go- to Uhaul dealership.

mark f.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob F.  |  First Impressions 
Clasificación:
5.0

People are so friendly and helpful.

SUZAN T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shannon C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Lisa M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W.  |  Online Move In 
Clasificación:
5.0

Tonya was very helpful

BRADLEY c.  |  Overall Experience 
Clasificación:
5.0

I had the best experience it was my first time having a storage the guys helped me in so many ways. I feel that they went above and beyond!! I would highly recommend this location the service is excellent. Gracias

Alainna D.  |  First Impressions 
Clasificación:
3.0

Expensive

falicia L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Anton D.  |  Overall Experience 
Clasificación:
5.0

Dominic and David went far and above to help us out when we had an issue with the uhaul trailer that we rent from a sister facility Thank you very much!! You guy are awesome. Really appreciate the service. I would recommend this place to anyone anytime.

Denise K.  |  First Impressions 
Clasificación:
4.0

The monthly fee got raised the last month with no notice(is this even legal?), and you don’t pro-rate the last month which is shady.

jacob n.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SHERRY LYN K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor F.  |  Online Move In 
Clasificación:
4.0

Continue price increases cause me to remove my belongings

david v.  |  Overall Experience 
Clasificación:
5.0

All went well. You guys run a nicely organized facility. Thanks for the help.

Robert P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Loretta H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sonia B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Corrie V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH F.  |  First Impressions 
Clasificación:
5.0

Friendly staff, well-lit, and clean. Good job, UHaul!

Christopher S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marlene B.  |  Overall Experience 
Clasificación:
4.0

The logistical access to the parking bays is very tight and very difficult to maneuver with a trailer. The staff was fantastic. Thanks for making our move easier.

Tracy B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

nancy w.  |  Overall Experience 
Clasificación:
5.0

Excellent facility. Rented for several years. Staff and manager always very helpful and easy to work with.

ROBERT P.  |  Overall Experience 
Clasificación:
5.0

This facility is well maintained and very clean. The staff is friendly and helpful. The carts provided to move in are invaluable. If I ever need storage , I would be sure to use this location.

CHARLES H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Randall K M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Amber M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

MARK B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Blanche S.  |  Online Move In 
Clasificación:
5.0

Very friendly, flexible and helpful staff: Tanya, Mark, Max, Joe, and those whose names I don't recall right now. Thanks so much for great service. Hard to find in this day and age !

Heather C.  |  Overall Experience 
Clasificación:
5.0

Very easy to communicate with staff. The free month of storage with our one way move came in clutch. Lots of uhaul locations made it easy logistically. Overall great experience on our cross country move.

JOHNNY P.  |  First Impressions 
Clasificación:
5.0

We are on the second floor. We expected to carry our stuff up stairs and down long hallways. To our surprise there is an elevator and carts to wheel our belongings to our storage site. The security is great. Happy to be using this facility.

CHARLES H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Anthony G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlia W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike E.  |  Overall Experience 
Clasificación:
5.0

The guys working there are very helpful, professional and courteous.

Sandra B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

marian b.  |  Overall Experience 
Clasificación:
5.0

Eric was friendly and very nice . Great experience.

LYDIA H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

DEBORAH ELIZABET S.  |  First Impressions 
Clasificación:
5.0

Best experience i have ever had with storage and moving. These people were human and treated me like a human. Gracias

Julie T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jana B.  |  Overall Experience 
Clasificación:
3.0

Everything was good until I was moving my stuff out. I had just paid for the whole month of August and the cleaner saw me clearing out my unit. He asked if I was checking out and I told him I didn't know yet. The next day I attempted to use the web site to determine if I was going to check out and whether I would get some kind of rebate. That didn't work and after 40 minutes on hold I was told I could only talk to the office on sight. When I called he told me I was already checked out and he had rented the unit out already. I asked about a pro rated return of rent and he said no. I then asked to have my space back until the end of the contract and he said I already checked out. I didn't check out and I believe the cleaner reported me as checked out without my concurrence. He said if the lock is removed I am checked out but I couldn't see that anywhere in the contract. After some back and forth he agreed to give me back my unit that I paid for until September. All was good until this point. I think that if Uhaul wants me to occupy my rental until the last day it should be clearly stated.

TED V.  |  Overall Experience 
Clasificación:
1.0

They did not have the size unit I reserved, and the girl at the front desk (not wearing a nametag - heavy-set Hispanic woman working around 8 a.m. on 7/23/2021) was incredibly rude. Moved as slow as molasses and copped an attitude. As a result, my movers damaged my mattress and new sofa squeezing it into the closet I was rented. How can you not know if you have units coming available? Oh, and the rodent trap in the storage unit is not very encouraging.

Ronald E.  |  First Impressions 
Clasificación:
4.0

Servicio rapido y eficiente

Jose R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marco S.  |  Overall Experience 
Clasificación:
5.0

Great service.

Kenny S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy Z.  |  Overall Experience 
Clasificación:
4.0

Dominick is awesome to work with

John M.  |  First Impressions 
Clasificación:
4.0

You need in store staff, one always has to wait for service.

Patricia E.  |  Overall Experience 
Clasificación:
5.0

Tanya's is wonderful the rest of the staff us friendly they all go out of the way to accommodate you! 5*****

VALERIE E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy Z.  |  First Impressions 
Clasificación:
3.0

After renting a storage unit, receiving unit number, I was delayed for several days and ultimately assigned a different storage unit all because the lack of communication from uhaul staff. Apparently after all that, the customer 'must' enter the unit and put a padlock on unit the same day the unit is rented. Otherwise uhaul assumes the unit is 'not' rented and will rent it out. Thus leaving the 'tenant' who already paid, without a unit. If I rent the unit, paid for it in advance, who cares what day I physically move in? I actually had a family emergency that delayed my moving into the unit for 3 days after renting it. Though on that day, I couldn't move in because it was rented to someone else. Double renting the same unit? There is laws against such actions. To avoid that, uhaul moved me out. And when I confronted uhaul they scrambled and assigned me a unit they had just luckily had a customer move out. I had to wait for the unit to be cleaned out and prepped for my moving in. Again, it should not matter what the actual day and time I move in for any reason. I paid for the unit and secured it by paying the rent. This type of action by uhaul is illegal in any other tenant/landlord contracts across the nation. This policy should reviewed by uhauls legal department before they get sued. This dispute was "resolved" by the luck that a former tenant had moved out, otherwise there were no other units available to offer me at the time I attempted to move into my original rented unit.

Dean S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK B.  |  First Impressions 
Clasificación:
4.0

online program was hard to use on phone had to use computer to do online registration otherwise went well

Nathaniel R.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracy H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles S.  |  First Impressions 
Clasificación:
3.0

A little pricey

TED V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheldon T.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

NOI R.  |  First Impressions 
Clasificación:
5.0

Jackson was courteous and professional. Good job!

Christopher S.  |  First Impressions 
Clasificación:
5.0

Staff was knowledgeable, courteous, thorough. Very professional.

Jonathan C.  |  First Impressions 
Clasificación:
3.0

The cost of renting a unit is a bit expensive and the hours of operation for access to my unit are not very convenient. I rented a unit from your company because it is close to my house and I will only need it for a short time. If I needed the storage longer, I would have taken more time to find a facility that would be more convenient and less expensive. The positive side is your staff was nice and the facility is clean and close to my home.

cherie h.  |  First Impressions 
Clasificación:
5.0

Your staff was wonderful! We stopped by earlier in the day to see what the rates were and view the product. We wanted to rent closer to our home than this location. We ended up renting here because your staff was so helpful and the other storage facilities would not open due to COVID. One facility had someone inside who would not open the door because we had not called earlier and made an appointment. Their loss. You have a great staff!!!!!

Kimberly C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Preston S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dayle P.  |  First Impressions 
Clasificación:
5.0

My visit at the counter went extremely well. The guys, who were there late, were extremely helpful and provided excellent service, and were out of the way friendly and upbeat for the end of the day.

Susan H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

james m.  | &t