Customer Reviews for U-Haul Moving & Storage of Double Diamond

7,051 reviews

10400 S Virginia St   Reno, NV 89521

(775) 851-4030

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(775) 851-4030

10400 S Virginia St
Reno, NV 89521

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

james s 
Rating:
5.0

Customer did not leave a comment.

Daryl K 
Rating:
5.0

Easiest return ever!!

Linda D 
Rating:
5.0

Customer did not leave a comment.

Warren W 
Rating:
5.0

Customer did not leave a comment.

Nasir A 
Rating:
5.0

Customer did not leave a comment.

Andy G 
Rating:
3.0

Customer did not leave a comment.

EFREN L 
Rating:
5.0

Customer did not leave a comment.

Sarah B 
Rating:
5.0

Customer did not leave a comment.

Dennis V 
Rating:
5.0

The trailer tail gate "latch" was not operable on one side. I pointed this out upon return.

JOHN W 
Rating:
5.0

Customer did not leave a comment.

Steven S 
Rating:
5.0

The associate who helped me, Heather M., was clutch when I realized the trailer I rented wasn't going to work for the job I was doing. I called Heather and she got me into the right trailer quickly and efficiently, and she had a great attitude from beginning to end. Please give her a high-five and a raise. She's awesome.

Randall F 
Rating:
5.0

Customer did not leave a comment.

Colleen C 
Rating:
4.0

Only reason I didn’t give it. A five star rating is because it’s expensive.

Susan G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth G  |  Overall Experience 
Rating:
5.0

Rep was super friendly and polite. The process was so quick and easy. Thank you!

laura s 
Rating:
5.0

Customer did not leave a comment.

stacy h  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

justin m 
Rating:
5.0

Very good facility. My only complaint, which is a very small one, is I couldn't locate the office right away because it's located in the back. If I had followed the yellow arrows, I would have found it quickly.

Michael J 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S 
Rating:
5.0

Provide new location updates via phone calls.

franco d 
Rating:
5.0

The employees here went above and beyond to help me!

Bruce S 
Rating:
5.0

Nothing! This is an amazing facility and very helpful staff!

Shannon H 
Rating:
5.0

Customer did not leave a comment.

Louis B 
Rating:
5.0

Always kind , curtious and helpful.

Sidney T 
Rating:
5.0

Thank u

Rich B 
Rating:
5.0

Customer did not leave a comment.

Sin L 
Rating:
4.0

Customer did not leave a comment.

Kathie G 
Rating:
5.0

Customer did not leave a comment.

Cory S 
Rating:
2.0

I was given the wrong wiring for my hitch and this store didn’t want to help me find the right ones.

Jan W 
Rating:
5.0

Best UHaul location I’ve been to

Jim M 
Rating:
5.0

Customer did not leave a comment.

MARSHA W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve Y 
Rating:
5.0

The individual who checked me out and in was excellent. He is Caucasian, about 45, med height. It was the best experience I have ever had at a U Haul site.

Jeff B 
Rating:
5.0

Customer did not leave a comment.

william g 
Rating:
5.0

Absolutely great customer service; however, not all of my rental equipment I reserved was available. Also, my pickup location changed.

CRISTINA B 
Rating:
3.0

Customer service was poor. The trailer was very old and did not appear stable.

Laurence H 
Rating:
4.0

The truck we rented had a lot of miles, but it was clean and comfortable.

TRISTAN W 
Rating:
5.0

Customer did not leave a comment.

Rob T 
Rating:
5.0

Nothing everyone was good

Diana S 
Rating:
4.0

Although very sweet and kind Kyle B.O was pungent I'm so sorry I almost threw up he is a very nice kid though and very helpful maybe hygiene and dress code overview would be helpful

Sandy G 
Rating:
5.0

Very good experience

Robert E 
Rating:
5.0

As always, I was very pleased with my rental. I was assisted by Max. He was great and met all my needs, including a late request on my part for an appliance dolly.

manny a 
Rating:
5.0

Everyone was helpful and clear. Took care of switching my drop location to their store with no issues or bad attitudes.

Michael W 
Rating:
1.0

I had to have the truck for an extra day. Jesus told me that I'd be charged another day if the truck weren't back by 5p. Then, after I got the truck he said 4:30 because he had to clean it. It wasn't clean when I got it, and the windshield washer was out of fluid. I had to stop and use a gas station to clean the windows which isn't easy on a 20' cab. When I called and said I needed for another day, they said they'd charge me for a second day plus a $50 fee. I told them that Jesus didn't mention the fee and I didn't think that was fair, but I got charged anyway. The cab was not clean, there were dirt footprints all over.

William H 
Rating:
5.0

Customer did not leave a comment.

TODD C 
Rating:
5.0

Customer did not leave a comment.

Mitchell M 
Rating:
5.0

Customer did not leave a comment.

Brian A 
Rating:
5.0

Customer did not leave a comment.

Rhonda D 
Rating:
5.0

Customer did not leave a comment.

Jerry C 
Rating:
5.0

Customer did not leave a comment.

Felipe R 
Rating:
5.0

Customer did not leave a comment.

Shannon M 
Rating:
5.0

Customer did not leave a comment.

Rhonda D 
Rating:
5.0

There was an empty lid to a food container underneath the passenger seat, but all in all the vehicle was very clean.

Steven B 
Rating:
5.0

Great experience

Steve W 
Rating:
5.0

Customer did not leave a comment.

Harold P 
Rating:
5.0

Thank you for excellent service

vladimir m 
Rating:
3.0

Called customer service to add an additional trailer. There was ALOT of confusion when we went to pick it up.

Jesus M 
Rating:
5.0

Staff was absolutely wonderful! Made for a very pleasant interaction during a busy day of moving.

Andrew R 
Rating:
5.0

Customer did not leave a comment.

ANDREW C 
Rating:
5.0

I had a great experience and Heather was fantastic. She greeted me when i came through the door and very professional for the whole experience. We called another U-Haul location up the road and the phone experience was terrible so we decided to go this location instead and we’re so happy we did. Great job!

david s 
Rating:
5.0

Team is pleasant and knowledgeable. Too tired for this to be a "joy" :), but they make their part painless. Thank you

James M 
Rating:
3.0

Don’t charge for a full extra day, when we’re only 3 hours late for drop off. I felt ripped off. Especially after receiving a phone call and being told by the person who checked the truck during drop off that I wouldn’t be charged for an extra day.

Brad H 
Rating:
5.0

Overall as I've interacted with the staff and the company I have really got the impression of how the company strives for the highest quality and customer support. The company ethos and morals really seem to shine through permitting down to every individual staff member. I'm very pleased with U-Haul and I look forward to always using your services. Thank you,

alexandere s  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edward N  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edward N 
Rating:
5.0

Customer did not leave a comment.

Paul B 
Rating:
5.0

The engine light went on right when we left on 395 freeway, then it turned off then it turned on the rest of my 9 hours driving from Reno to California which I didn't feel very comfortable not knowing if the truck was going to break down or not however we made it to California. The truck also wasn't cleaned at all The windshield at full of bugs and markings and inside had drips of coffee dried up.

Marsha F 
Rating:
5.0

Great experience - easy check out and return process.

Suzanne A 
Rating:
5.0

seamless experience

Gregory K 
Rating:
5.0

The place is awesome! If I have one complaint, it is that the slider / latch on the storage unit was VERY DIFFICULT to open and close. My visits there were never coincidental with normal business hours, so I was never able to get it addressed. Please fix it for the next user.

DAVID D  |  Overall Experience 
Rating:
1.0

I drop off the truck asking how it work and what do I need do all I got told was leave it with the keys no body told me I had make sure it was at the same location or I’ll be charge extra $$ this was my first time renting ever and I ask many questions all with the wrong answer will NEVER rent again in my life worst company ever !

Chriz C 
Rating:
5.0

Customer did not leave a comment.

Thomas D 
Rating:
5.0

Very nice vehicle and the staff was great.

Nicole D 
Rating:
5.0

Customer did not leave a comment.

Stephen E 
Rating:
5.0

Customer did not leave a comment.

Nancy V 
Rating:
5.0

Customer did not leave a comment.

Alfonso Z 
Rating:
3.0

Rachet straps for the trailer were rusted and wouldnt work properly i had to spray wd40 on them took several attemps to get them functional,ramps would not lock ,while loading the car on the trailer,keep sliding in to trailer should put some kinda pin system on the trailer to lock rampa for loading,staff was new very unknolageable.thanks

Benjamin B 
Rating:
5.0

This rental facility was well organized and professional. It took just minutes to complete the pick up. Return was just as easy. The truck was clean and ran well.

Donald F 
Rating:
5.0

Customer did not leave a comment.

Dee C 
Rating:
5.0

Customer did not leave a comment.

Frank H 
Rating:
5.0

Great staff

kurt t 
Rating:
5.0

Customer did not leave a comment.

DARREL J 
Rating:
5.0

Customer did not leave a comment.

Thomas D 
Rating:
5.0

Customer did not leave a comment.

Dean S 
Rating:
5.0

Customer did not leave a comment.

John V 
Rating:
5.0

I have been using Uhaul for decades. (I'm old....) I went to this location four times. I got a truck, a unit, another unit and just a dolley. On two of those occasions I was helped by Julie. She was very courteous and kind. She is great! I was also there when Jillian Stultz was there unfortunately. She is rude, disrespectful, has horrible customer service skills, treats fellow employees horrible and did everything to make everyone, me included, very uncomfortable. Jillian is NOT the kind of employee that I am used to dealing with at Uhaul. All of the other staff have been great and I do truly appreciate them. I even had trouble closing my unit door and someone came right out to help me immediately. You guys a great and I want to give you all (except Jillian Stultz) FIVE STARS!!! Thanks for all your help!

Jason A 
Rating:
5.0

All and all Service was Great!!👍

Gilbert C 
Rating:
5.0

The truck was clean and well maintained. It drove and handled very well. The included padlock was damaged and I had to buy my own lock to secure the load. It’s a small thing, but easily checked.

Dennis M 
Rating:
4.0

Allow staff to make field decisions. I have a Heavily modified truck capable of towing Double if not triple what its stock version is capable of, your system does not allow for exceptions.

michael k 
Rating:
2.0

I had a wonderful experience with this U Haul. I started with 2 large units after we sold our home. The entire process of packing and moving was made doable because of Tonya and Brad. Tonya was beyond the best secretary and PR person ever. She always helped and answered my questions. She reassured me when I had to move a huge truck of furniture. Her husband Brad, was the same type of helpful person. I think U Haul at this address has by far the best workers. Brad had to show me how to get into the storage area more than once. He got me thru a key issue when I lost my key to my lock. No wonder this UHaul has grown with personnel like Tonya and Brad. Also I want to commend Phil, the owner, Cayden, and every other employee of this UHaul. The halls were always clean. The lights were bright and came on as I approached my unit with clean dolly’s.

ANNE C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tye R  |  Overall Experience 
Rating:
5.0

Everyone was great. The facility is spotlessly clean.

Steve W  |  Overall Experience 
Rating:
5.0

Been going to this place for years and love the way it’s maintained including the improvements.

Eugene G 
Rating:
5.0

Customer did not leave a comment.

Jane G 
Rating:
5.0

Easy to reserve online, great communication, and friendly service. Bradley and Max greeted me and helped me check in and get the truck I needed for our scout troop’s donation delivery. It was a quick overnight rental, but U-Haul Double Diamond made it easy and had exactly what we needed. Thank you!

Cassie J 
Rating:
4.0

More employees

Christopher D 
Rating:
5.0

Customer did not leave a comment.

MIKE S 
Rating:
5.0

Customer did not leave a comment.

Sue T 
Rating:
5.0

It’s impossible to improve this location. Everything and everyone was PERFECT!

Paul L 
Rating:
5.0

Friendly, helpful staff, clean and orderly facilities, well stocked with any supplies that may be needed.

Steven C 
Rating:
5.0

Customer did not leave a comment.

Steve W 
Rating:
5.0

Customer did not leave a comment.

Steve W 
Rating:
4.0

All employees helped and were very nice. When returning Max was extremely helpful and courteous.

Chris C 
Rating:
5.0

Customer did not leave a comment.

william m 
Rating:
5.0

Customer did not leave a comment.

Phiilp B 
Rating:
5.0

Jesus C. provided the best customer service! Very friendly and made it a quick and easy process.

Jaimie L 
Rating:
4.0

Customer did not leave a comment.

susan H 
Rating:
5.0

The team did a great job! The van was awesome! Passenger seat needed an armrest.

James S 
Rating:
5.0

Customer did not leave a comment.

jermaine l 
Rating:
5.0

Customer did not leave a comment.

Robin D  |  Overall Experience 
Rating:
5.0

Pricing is SO much better than my last storage unit. The facility was a tad confusing but the staff were super helpful in directing me to the right location! Very clean, well maintained and SECURE! Feel much better about storing my belongings here.

Stacy C  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ZACHARY U  |  Overall Experience 
Rating:
4.0

All good

stephen p  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jodi O  |  Overall Experience 
Rating:
5.0

Staff at Uhaul were very helpful.

Dijanae H  |  First Impressions 
Rating:
5.0

I enjoyed everything about my experience. Thank you for the great service

Teresa D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracy W  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Amber M  |  Overall Experience 
Rating:
5.0

Bradley was friendly, helpful, patient and took time to show me the locker facility. His customer service skills were excellent! He was genuinely interested in my storage needs and answering my questions.

christine q  |  First Impressions 
Rating:
5.0

We had a good experience using this Uhaul location.

Sonja S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justin W  |  Overall Experience 
Rating:
5.0

Excellent service. Helpful staff. Always a pleasant experience.

Eric A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

beckey M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TERESA O  |  Overall Experience 
Rating:
5.0

These guys are really cool. Very helpful and work with you a lot. Definitely 5 stars.

Thomas W  |  Overall Experience 
Rating:
4.0

The toilet in the storage area closest to the rental office requires attention.

Dan W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anton M  |  Overall Experience 
Rating:
5.0

Very friendly staff

Lisa D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Umar B  |  Online Move In 
Rating:
5.0

Super easy move. Easy access very happy overall

Teresa D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Arkeya K  |  Overall Experience 
Rating:
3.0

Very good overall except for the roof leak that led to a puddle right in front of my unit. Could have been a very expensive loss if my stuff got wet. Nobody was doing anything until I mentioned it and only then they put down buckets and blankets to catch the water. Fix the roof!!!

Michael L  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Daniel N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NATALIA G  |  First Impressions 
Rating:
5.0

At this facility, I had an enjoyable experience. Upon arrival of my original reservation, if you came obvious that my storage unit selected was too small. I was, however, able to upgrade to a much larger unit that you did in the offloading of a long haul trailer from Nanaimo Canada. to Reno Nevada. Just something worth noting, employees parking in the loading dock area for renters to unload or load their vehicle’s, trailers, box trucks is, etc. Impacts those using the services of U-Haul. I observed vehicle’s that were there all day on being a large Ford truck and the other I recalled to be like a Lexus SUV type vehicle. Others were a small Subaru, Honda, etc. I did see some of the vehicles leave at shift change, however, the larger vehicles, as in the Ford and Alexis were still there late into the evening. Really impacts the customer. Aside from that I still was able to manage my offload of my storage unit into the U-Haul rented trailer.

Tim D  |  Overall Experience 
Rating:
5.0

Sabrina was the most helpful employee. She knew her business and her customer service was exceptional. She truly went above and beyond. I think the other employees should learn from her. Especially the new ones should spend a day or learn from her.

Candace S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daryl R  |  First Impressions 
Rating:
5.0

Thank You your awesome!

CURTIS M  |  Overall Experience 
Rating:
5.0

Excellent customer service the entire time I was a customer. Thank you for your assistance Lisa

Lisa M  |  Overall Experience 
Rating:
5.0

All good!

CURTIS M  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

STAN D  |  Overall Experience 
Rating:
5.0

Each U-Haul rental center is certainly different and managed in the way that fits their needs. For this review and this center the facility and grounds were clean, organized, and staff very helpful. I’ve been to other U-Haul rental facilities and are struggling with staff, motivation, space, and equipment. It’s always pleasant and nice to go to the centers, such as this one that I rented the storage unit and have the experience of helpfulness and availability.

Tim D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason R  |  Online Move In 
Rating:
5.0

U Haul is half the monthly fee as Public Storage. PS is right down the street without people on site. No toilet. Not as clean as U Haul. Philip Butler was was very professional when he assisted me in the checking in process. It’s like night & day between the 2 business. I much prefer U haul over PS. I like the card for the security instead of using my phone with a password.

Sally G  |  First Impressions 
Rating:
5.0

Secure facility. Easy to access. Quick contract initiation and closeout. Friendly and helpful staff. Should the need arise, would definitely store my items at this facility in the future.

laura b  |  Overall Experience 
Rating:
2.0

The storage locker did its function, but access was always an issue. During the two years I was there they always had the loading dock plugged with their trucks and other equipment. I spoke with employees and they said there was nothing they could do. I am glad to move out.

Richard R  |  Overall Experience 
Rating:
5.0

Thank you for taking care of my lifelong treasures for so many years! I am on a very low monthly budget, and can no longer afford your monthly fee. If it was an affordable price, I probably would still be using your facility.

MARGIE M  |  Overall Experience 
Rating:
5.0

The gentleman at the Double Diamond U-Haul was extremely helpful. He went above and beyond to help us when we noticed our one way drop off and storage locations were in 2 different facilities. Thank you very much Uhaul. Will definitely be using you again. Especially being someone who visited the USA for a holiday Uhaul made this part very convenient. Great service!

keelan m  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Denise K  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Jesse G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MILES R  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

MICHAEL M  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Megan L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RUSSELL A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerry J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darrell V  |  First Impressions 
Rating:
5.0

Everything was great as I expected. I have a unit in Vegas as well and I will always use UHaul. Thanks for the excellent service. See you in the future!

Helen L  |  Overall Experience 
Rating:
5.0

Great staff and facility. You can tell that they take security seriously and that they have pride in what they do. I would recommend this facility to anyone that has storage or rental needs. Thank you!

Jason G  |  Overall Experience 
Rating:
5.0

Uhaul made my move very easy. Erica was helpful at the desk and made checking out quick and simple. Jason was very kind and went above and beyond to help with my move out process and trailer rental. Thank you!!

Amanda W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nelson A  |  Overall Experience 
Rating:
5.0

Whoever helped me get set up, that person was friendly, knowledgeable, quick, and extremely easy to work with. Give that person a raise!!

JENNIFER S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carol C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Don L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHASE H  |  First Impressions 
Rating:
5.0

The lady who helped me was very kind and informative.

Kristine F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lydia c  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deanna J  |  Overall Experience 
Rating:
5.0

Everything always worked well. The elevator was quick and easy for large loads. Thanks for several years of storage.

Craig S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KANDYCE M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ROBERT P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JUSTICE J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joanne E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLIE W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric R  |  Overall Experience 
Rating:
4.0

N/A

PRINCE A  |  First Impressions 
Rating:
1.0

Price increases and terrible staff and service

MEGAN H  |  Overall Experience 
Rating:
5.0

You need a different system than the 2 card access you get denied most of the time twice before your card is accepted.

Cynthia T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

james h  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kevin a  |  First Impressions 
Rating:
4.0

Very difficult to reach on the phone In person customer service was great

LISA S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lindsay S  |  Overall Experience 
Rating:
5.0

My experience has been very positive so far. The nicest part is that the staff has been particularly helpful and pleasant.

BRET H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tawnya S  |  Overall Experience 
Rating:
5.0

Staff young lady helping was great to work with.

Eric R  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

KENNETHA S  |  First Impressions 
Rating:
5.0

Super happy with my experience here. Safe, clean, and friendly.

Frances F  |  Overall Experience 
Rating:
5.0

I was helped immensely by an employee named Tanya Gil and provided with exceptional customer service and attention. I plan on telling everyone I know about this facility

Travis M  |  First Impressions 
Rating:
5.0

I had a very minor complaint there was a chirping sound that would echo down the hall over and over, but still loved the facility. Just did not want to stay in it for long as would drop stuff off, come by to clean up stuff, rearrange, etc. then the eventual move out but definitely felt I wanted to get it done then get back to car.

Stefan A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donna m  |  Overall Experience 
Rating:
2.0

Lost reservation had to start over after arriving to facility

Kenneth F  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Leeyah C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew C  |  First Impressions 
Rating:
3.0

First I was given a storage locker that the slide was damaged and I couldn't get it locked. This was after my husband and I had loaded everything into it. We were assigned another which also proved to be very difficult to close and latch but we managed. The parking was very difficult. Four spaces are allocated. One vehicle parked adjacent to all four spaces which made it difficult to back in and pull out. Then a huge pickup truck came and parked in one of the four spaces. We tried to get into an empty one next to it but it was too tight and we damaged the rim on our tire due to a concrete wall. The rest of the parking places near the area are full of U-Haul vehicles. There was no room to load and unload. This situation made it very difficult to to move our heavy boxes into storage. I must add that the manager was very helpful and we did appreciate that.

Suzanne S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

james h  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Arlene L  |  Online Move In 
Rating:
5.0

The staff are great friendly knowledgeable beyond helpful. My Dad in Las Vegas had a storage with you that is why I chose to do business with you. I tell everyone go to you. Superior storage facilities. Thanks for keeping my belongings safe while I looked for a place. Keep up the great work. Thanks again

Monique P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mari T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Evis H  |  First Impressions 
Rating:
5.0

Rachel was thorough and knowledgeable. Hands down, the whole team made this the easiest transition I’ve ever had. Thanks Phil!

Samantha H  |  Overall Experience 
Rating:
5.0

Great facility! Friendly, helpful staff and the storage facility is very clean.

Kelly p  |  Overall Experience 
Rating:
5.0

Would highly recommend this company, Paul Hill

Paul H  |  Overall Experience 
Rating:
5.0

JOE WAS GREAT AND VERY HELPFUL

jared m  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

June P  |  Overall Experience 
Rating:
5.0

The staff is friendly, accommodating, and professional. Thank you for the exceptional treatment! I will return when I need the services.

Josette F  |  Overall Experience 
Rating:
5.0

Thank you Phil for a warm welcome to Reno! You are really awesome at being compassionate, helpful, and down to earth. Your twist of professionalism is right on point. "Happy Holidays!"

Josette F  |  First Impressions 
Rating:
5.0

Very convenient. Extremely kind and helpful staff. Very pleased with our experience at this Uhaul location!

Allison D  |  Overall Experience 
Rating: