Customer Reviews for U-Haul Moving & Storage of Devonshire Heights
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Rating:

5.0

The staff very helpful and professional.

Rating:

5.0

Excellent, clean and easy access storage. I was at another storage unit that was awful- this place exceeded my expectations. Glad I made the switch

Rating:

1.0

Do not go there. They are thieves and stupid greedy management. Walked in , Called and emailed regarding that we left storage but they are still charging us .

Rating:

5.0

I've used UHaul storage trucks and storage several times over the last few years. The staff have always been very polite and helpful. The storage trucks and units are always clean and well provided for. I have no complaints whatsoever. If needed, I will use UHaul again in the future!

Rating:

5.0

I had really good experience I will def would come back if I need too …. . But there was one litttle issue … there were at times the where uhaul employees would take the spots where u can park inside the building when they were there doing their thing …. And I couldn’t park inside and made it harder for me to drop off things and or pick up …. Especially when there was rain …. This was upsetting to me … other then that it was real awesome

Rating:

4.0

I think there should be discounts for the long term customers .. I moved out as it was too expensive for me to pay $200 monthly and I’ve been their for more than a year

Rating:

5.0

A bit expensive compared to similar facilities but very good otherwise

Rating:

5.0

Awesome service thank you!

Rating:

3.0

We purposely chose this facility because it has 24 hour access. However, when we got there, it was so confusing how to get access inside. there’s a couple of different places to put your access code in and no one explained that. In the dark at 2 o’clock in the morning, not knowing what you’re doing and having to wait on hold for some out of town help and then having that person say there’s nothing else that they can do for you to figure it out. It’s very frustrating and disheartening. (however, this person was super nice and super understanding, and very sympathetic.) When I finally did figure out that there was a different entry door, I set the alarm off on my own storage locker! And then thought the police were coming to get me! Instructions on exactly which door to use and where to go are not clear - Especially when you do it online and you don’t actually speak to a person at that facility. Even though there are instructions, After a long day of moving and being late at night, I wish I would have had the option to have someone walk me through step by step. The free carts at the door are extremely handy and the facility is very clean.

Rating:

1.0

I’m not one to write bad reviews because I know it can affect someone’s job, but I have never met such an unhelpful group of people and difficult on top of that. If I ever needed to resolve something I would have a better chance of going into the store because there was a low chance they would pick up the phone. Most of the people there didn’t know how to do their job as one employee would tell me one thing and someone else would say something else. We have a missing vacuum I was told they would look at the cameras to see what happened to it, and never heard back from them again. The only good thing I can say is that they put us in a good storage unit that was 24/7 other than that this was the worst year having to deal with them.

Rating:

5.0

I absolutely love dealing with uhaul. I have no worries about going to any location all the staff is friendly snd do what ever they can to help you in any way without hesitation.

Rating:

5.0

Dealing with Jacklyn and Nicole at the Dougall location was easy and simple. Such great and understanding people. Always a pleasure doing business with people who care. I definitely recommend this storage facility. **********. Yes, a 10 star rating. Thank you guys !!

Rating:

4.0

Still in progress of moving stuff into our unit

Rating:

1.0

i will never deal with uhaul again this manager at this location is pure trash and this location is the worst customer service i have ever seen

Rating:

1.0

They charged me 500$ because I forgot to lock my unit and they thought i moved out . My rental period was due on 28th feb and they charged 500$ on 20th.

Rating:

5.0

We have not left only rented a larger unit. VERY satisfied with U-haul .

Rating:

5.0

All good

Rating:

5.0

All good

Rating:

5.0

I would like to call tomorrow to see if I would be able to change to 1210 instead of 1212 as it would just be able to load/unload as it's right at the end of the hallway.

Rating:

5.0

The staff who took care of my Devonshire Heights storage rental at the Dougall location were absolutely fantastic. They were juggling several tasks but still managed to get myself and other walk-in customers needs taken care of, while being polite and professional the entire time. I especially appreciate the help Jaclyn provided to guide her staff while working with me.

Rating:

5.0

The manager Jaclyn was super helpful. We had a small misunderstanding about our move in date with uhaul online and she fixed it for us in no time. She was patient and kind with us during the entire transition.

Rating:

5.0

Jacqueline was awesome and helpful to my moving and storage needs

Rating:

5.0

Staff very friendly and helpful. Storage unit exceeded expectations. However office on site of storage units would be much easier.

Rating:

2.0

I recieved an email that i had to come in to switch units into a bigger unit. In today's world this should be able to accomplish online. I had to make two trips as the representative did not complete the change on the first visit. On the second visit i was over an hour to get the access/swipe card. This is too much time. The staff was friendly but challenging.

Rating:

5.0

My monthly bill increased and it was not in my budget, I couldn’t afford it according to my Accountant Thank you for everything I hope too proceed business again in the future Thank you for reading my “Complaint”

Rating:

3.0

Even though the process was easy with the app i rather deal with a person on site Thanks

Rating:

4.0

VERY HAPY WITH THE STAFF AND LOCATION

Rating:

3.0

Despite multiple attempts, the Manager of this facility (Jaclyn) will not return communications when issues or questions arise, even when requested to do so by U-Haul's customer service department. In each instance I had to physically drive to the Dougall location and speak to an employee in an attempt to get the information I needed. Very frustrating.

Rating:

5.0

The storage was always clean and the staff very helpful. I will use your storage anytime knowing the support that I received

Rating:

5.0

My first time experience. But great experience. Very helpful.

Rating:

5.0

Very clean and maintained warehouse. Would definitely recommend to anyone looking to store their valuables and belongings.

Rating:

2.0

The manager was rude and kept changing my dates in the computer. Late fees were applied early I checked out on the 29th NOT the 30th. Several times Last year I had no access when I was fully paid because my key card would not work even though I was fully paid and just given new cards.

Rating:

5.0

At check in staff very helpful!!

Rating:

5.0

Very user friendly, clean storage units. Staff very courtesy

Rating:

1.0

I'm very disappointed with theWindsor office on Dougal. I went at least 3 times prior to moving day to be sure the storage was properly arranged. When we arrived on moving day with the truck full...NO UNIT FOR US!!. Unbelievable. We managed to secure a unit at Devonshire which was excellent but the Dougal store needs some attention. I could never recommend that store.

Rating:

5.0

Well done

Rating:

5.0

We never went to this Storage Facility .I tried to answer your questions the best I could. in light of our plans changing because of the timeline. We reached U.S. customs at 11 p.m. ( at shift change) then on to Canadian Customs - 3 hours - so the plan to go to the Storage Unit in the dark after driving 19 hours on Thursday was changed to putting everything in my garage. I have had all week to go through all the boxes and was fortunate to get a storage unit at Tecumseh and Lauzon U-Haul. I am sorry it did not work out but after the 2 very busy days it was just not possible to lug the furniture at 2:30 - 3:30 in the morning Friday. I do appreciate everything the U-Haul on Dougal did to make this very stressful time so much easier . Jacqueline has been amazing to me and I very much appreciate the wonderful staff and kindness . (It is like a huge boulder being lifted off my shoulders!!!) Thank you all again .Respectfully, Nadia

Rating:

5.0

from the booking agent, Adam , then Brendon and Jacqueline when we arrived to get the truck - Amazing personnel!!! Very Quality people -- who are kind , professional and patient with me ( with having little social contact over the last almost 2 yrs - when I get a chance to talk to a real person - wow!!! I can't stop talking!! ( and I do try). They are absolutely GREAT!!! I have never had such an easy experience to do something that was so important to me - and your staff understood that and took care of every single thing to ease my mind with respect to this aspect of my journey. Jacqueline was kind, professional and quality!! Thank you again and again for having such great staff!! Respectfully, Nadia

Rating:

5.0

Experience was extremely good and helpful

Rating:

4.0

Good service. I found it beneficial that I was sent courtesy reminders a few days before my payments were due. And you made very easy to cancel out when I no longer needed storage! I rented a uhaul truck the same day I canceled my storage. I did not like the drop off app that requires to much stuff - questions and pictures I had to keep going back to the Uhaul truck to look for.

Rating:

5.0

needs either an on-site warden or a direct line to immediate ediat support phone if help is needed

Rating:

5.0

Will use them you guys again in the future. Great service and very helpful. Especially in the Oshawa location on Taunton road. Thank you both Oshawa and Windsor location.

Rating:

1.0

Bare with me! I did the reservation online. Great! When I got my confirmation, I decided (as it suggested) to take the free month and move in today. It would not take my info online for and unknown reason so I called the help line. After a short hold I got though but she insisted I did not have a reservation. Finally she found it asked for all my details again, and put me on hold for a very long time while she 'confirmed with the facility" then told me I was all set, just go in to the office and they would give a a pass code and unit number. Great. I loaded up me car and headed down to the facility later that day. There was no manned office. I called the help desk again and was told there was no reservation for me! She said I would have to speak to a customer service officer and put me on on hold...again...for approx 1 hour, while I was sitting in my hot car at the facility waiting to move in. Finally I got a lady who told me I never had a reservation and we would have to make a new one, so I made my 3rd one in one day!!! She double checked and assured me it was good to go and told me to confirm on the email she just sent and it would give me a pass code and unit #. I went on the email, filled in all my info for probably the 4th or 5th time and again, it would not process it or recognize my reservation # for the free month. Now all I could do was laugh, I was too frustrated and hot to cry. I decided to go to the main Uhaul on a few Kms away and get help. The guy behind the desk first said I didn't have a reservation and then he found multiple. He was great to deal with and set me up, cancelling the extra and giving me an access card. He assured me there was a lock in the unit, I had one month free and finally I was set. His name was Adam and he was very helpful. It was late so I headed down the next day to drop the load off on my way to work. When I got there I realized I had not been given a unit number, I checked my emails, nothing, and nothing on the access card so I called and got Adam. He gave me the number and confirmed the lock was in it but when I got in there.....no lock! And another wasted trip. It was no longer comical and I was now officially annoyed. I called back and was put on hold for some time then a lady came on and told me I would have to go back to the other facility and buy a lock. I explained that my sign up came with a free lock and I had been told twice that it would be there. She was very sharp not helpful. I told her I could not come now as I was going to work and she said they would 'try to get there and put one in". I told her I would be going in again after 5 on my way home from work, but at 5 there was still no lock.(I was not at all surprised by now). I called again and got Adam who was horrified and promised to fix it. He said he would take the lock himself on his way home if he had to. I explained that I had left the facility and was out of town for the weekend (with my loaded car I might add) and would not be able to move in now until at least Sunday if I got back in time. He took my number and said the manager would call me. He called me back 10 minutes later to say someone was taking one down now. He was great and very apologetic, the only person who seemed to care about the great hassle, waste of precious hours and inconvenience I had been through. But wait, there is more...... I got a phone call Sunday morning from the Manager at U haul and I was thinking "ok, it took a while but it's sorted now so I will let her say sorry and leave it at that". But no, she was calling to say they saw I hadn't moved in yet and they would be canceling my booking!!!! She went on to say the big manager was coming next week and they wanted everything in order for him. Are you kidding me? I explained that I would be moving in that afternoon and PLEASE don't cancel. She was lucky I was laying carpet when she called and didn't have time to tell her what I was really thinking. I moved in that afternoon, the lock was there. This is a true narrative of my experience. You be the judge if that is the standard you are looking for. Absolute worst experience I have ever had with any business ever (except for Adam)

Rating:

1.0

I needed my storage unit as I had a whole 26' truck loaded, I was given an access card but not a key and the unit was locked for cleaning. Perhaps don't give out units that are not ready. Needless to say I had to unload the truck. Extremely inconvenient.

Rating:

4.0

The 1 800 uhaul girl that booked my storage never said we had to pick up our keys and paper work at 2890 McDougall was very upset with that...but mcdougall guy was beyond helpful and mcdougall place was so awesome...i will never call 1800 uhaul again I'll only deal with local people..

Rating:

5.0

All employees & manger helpfully& awesome

Rating:

4.0

Would have been nice to receive a email that I had to go to Dougal road to check in

Rating:

5.0

No comments

Rating:

5.0

I so happy and thanks for this service.

Rating:

1.0

Staff was nice when I went in but manager NEVER called me back after months of asking and leaving messages with head office. Can't ever reach a person when you call the location, have to call the 1-800 number and leave a message for a call back.... Which never comes. Racked up late fees because no one would call or email me back, I had to intentionally not pay for 2 months to get someone to call me back finally. Never had a problem before UHaul bought this location from Red Grey, now I will never go back or give UHAUL any money. Girl in the office was nice when I went in, but she couldn't even get ahold of the manager. I received 5 late notice letters all at the same time on October 10, which was ridiculous in itself since I was not in arrears, and the letters were dated from August and September. Manager of the location can't even send mail out at the proper time.

Rating:

4.0

We would have given a 5 Star (excellent rating) however, the employee we dealt with gave us incorrect information on how to access our storage unit. He said there were 2 keypads and to use the one on the far left to get in, which was wrong. We were very thankful that there was a U-Haul employee there doing some work, as he showed us how to correctly log-in to get into the facility; he explained how we needed to ensure we logged out when we left; he showed us as how to open the garage door and explained there was a 60 second timer on it before it would automatically close. Perhaps an instruction sheet would be helpful for first time renters. If there hadn't been something there working at the facility, it would have been a very frustrating experience trying to access our unit.

Rating:

5.0

Everything was well secured and very clean would recommend you to anyone I know looking for a storage place

Rating:

5.0

Karen McCormick was amazing and made our experience great and non stressful 😊

Rating:

5.0

Great place to pickup. They were following all the COVID-19 safety protocol.

Rating:

5.0

Very fast service! I was just dropping off my uhaul rental truck. Thank you!