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Bernardo S.Customer Reviews for U-Haul Moving & Storage of De Pere
Testimonials From Recent Customers
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Check your equipment. You give me a 6x12 pull trailer that had 3 bad tires on it with one of them blowing out after driving only 20 miles. We were going to Wisconsin. It took over 4 hours for roadside service to come change the tires and only changed two. We had to drive from Ga to Tennessee. The next morning before we could even leave to drive to Wisconsin it took them 31/2 hours to get to us to change the last bad tire. Plus on top of all this they charged me almost $45 more than what they had originally quoted me. I will never rent from uhaul again!
Donald M.Getting the access code to work was terrible. The steps to access the building was terrible. Instead of a 2 step system, I'd recommend setting up a system that automatically locks and sets the alarm for each unit after its closed and unopened for 15 minutes. So Instead of sliding your card or entering a code twice, the first time you slide the card or enter the code should disarm the alarm as well as allow entry into the building. Also there's some great income revenue lost. As i was working unliading my truck, all i wanted was a bubbly beverage. I reccomend adding a vending machine at the entrance as people are coming in and out.
RICHARD F. | Online Move InYour people are great!
Patricia H.People real friendly and helpful.
Valerie G.All was well.
Rex M.I had to fight and verify repeatedly a payment made for 4 months back in February and April. I even called 2 weeks ago to try to verify my current status with payment and whether or not they recognized and acknowledged that payment for $160 in April. The gentleman was nice however had no idea what I was talking about. He called the manager and never called me back which is about the fourth time that has happened. I even had the manager talk to the bank manager to verify that the payment was made. During that 3 to 4 month. I was not allowed access to my unit whatsoever. Yet they want me to continue making payments while this matter was being reviewed. The review took literally forever and I still don't like I said no the results. I have left my debit card number yet nothing has come out. Now I receive a notice email that on August 2nd there was a move out date. I have no clue but I presumed they have sold and confiscated everything. I am disabled and have difficulty getting from point A to B yet had to repeatedly go down to talk to the manager who is very nice however nothing seemed to ever get resolved. I have spoken to several other staff and personnel that have answered the phone because the local U-Haul self-storage rarely answers themselves and normally I get someone else from another location. Please verify if you must. If my belongings have been sold and that unit has been seized and auctioned off I will definitely pursue what my legal options are regarding this matter. You are more than welcome to verify all of my many Communications. None of those are going to include the many times I had to physically go down to the office and try to talk to someone who could help. All they kept telling me was that the matter was under review by the home office and upon resolution they would let me know. I am disappointed to say the least. The lady that ran the local storage facility was very nice however that doesn't help me whatsoever in recovering the cost of what I had in storage if they indeed did auction off the contents of the unit. You can reach me at j m e t t n e r 63@gmail.com. the only communication I have received was the recent request for the review that I am currently completing. There was never any communication indicating resolution of the payment from April nor a request for additional funds which should have come out of the debit card that I submitted in order to be up to date. Why they never took out payment is not something I know about however that should be on them not me.
John M. | Overall ExperienceService was great at this location. Corporate service is very poor.
David L.They are the BEST!!!!
Ashley H.Your Moving helpers list. Contacted services from your movers helper list. Movers didn't show and if I didn't contact them 4+ times, I feel there would not been anything notification they weren't going to complete the service aggeeement. Drez LLC
Michael R.The tires on the trailer could've been better look like they're getting pretty wore out otherwise everything went well thank you
THOMAS G.Unloading in Phoenix - it's Phoenix in the summer time, it hotter than blazes outside and you park the ubox uncovered in direct sun for unloading. How about constructing some shade canopy's for gosh sakes and let the customers do their unloading under some shaded areas.
John M.The cargo van was clean, excellent AC and Radio which made the trip so much better.
Thomas V.Spray the ratchets on the auto trailer with WD40 they'd work better. Otherwise, everything was Great! Michael did a great job helping me. Thank you to everyone at the De Pere UHaul.
Scott M.Best storage unit ever! Climate controlled, clean, great access and security. Way better than others I had looked at in the area. Would highly recommend!
Allison H. | Overall ExperienceAll was awesome. Ion a whim I shed about a discount because we used it for charity event and we became MVP!! Unexpected and amazing!!!
DAVID V.Returning the vehicle with the app. Was a total pain in the ass.
Franklin K.Movers were > hr late, hired to move couch and bed (pushed couch thru door and ripped it). Hired for 2 hrs but on onsite just 1.5 and 30 minutes was taking off front door to get the couch in after it ripped trying to ram it thru. So basically was charged $200 to have them show up late, work an hour, and a ripped couch. No service recovery or partial refund at all :( Should NOT have been charged for full price for THIS
TANYA D.Another Great experience here. Drop off was simple and very organized.
Andrew N.Awesome truck and experience, got discount as well. Thanks a ton
Vinosraja N.I don't know who the kid was, he was maybe 18. But he gave absolutely great service. He deserves commendation. He checked the database for me, helped me with all of my questions, and did a great job.
Timothy W.Extremely happy with the way things worked out
robert Y.I was not given a piece of paper that told me where I was supposed to drop the trailer off.
Patrick C.It was very disappointing to reserve a unit at the location I moved to & was able to get the free month, until I got to the facility and was told, they don't do that there. Very misleading. Not to mention the unit flooded & am now told I have to move my things. Now I'm highly stressed because I don't have ppl to do that & can't afford to pay movers. Very stressful.
Melanie D. | First ImpressionsCustomer service is very important. This location has friendly knowledgeable people. I got there right as they opened. Usually it seems when you go to a place that just opened the staff is kinda tired and lazy to help. I was met with smiles and pleasant personality. Will go back if I need their services again
Guy W.You had older, medium, and newer staff together. The older staff member was training a new hire, but kept being corrected on new things by the medium staff member, like multiple access cards and such. The old one knew his stuff and was friendly enough, the medium one knowledgeable and confident, and the newest one was funnily enough trying to keep it together between the back and forth. The part that struck me as exceptional was the older one was willing to learn! He wasn't "well that's not how I do things" about stuff. He listened and learned as well as the new kid.
NIKOLAS G. | First ImpressionsNothing just keep up the good work
Mike V.Great fast and freindly
bruce J.Increase the staff. The manager was running around trying to make 4 different customers happy. She did an amazing job.
Rob F.When I arrived Steven was extremely professional and helpful. It was a pleasure doing business with him. When I returned the trailer Anthony assisted me. He too was very professional and helped me with returning the trailer without any difficulty. I will definitely rent from U-Haul again.
Tim C.Everyone was always very helpful and supportive. Thank you to everyone who works there!
maritza g. | Overall ExperienceThey were great to work with. Very helpful with everything.
Tim F.Renting from UHaul was a great experience. I highly recommend them and I will use them again.
Steven D.The AC unit didn't work to an acceptable level , on medium fan pressure the equipment was super loud and wouldn't blow anymore cold air so it was only able to go on the low setting, for paying how much I did for the rental and fuel I'm disappointed.
Evan E.This location did a GREAT job of fixing what the website messed up.I had a reservation for 6 weeks for a truck from this location that somehow got switched to a location that made absolutely NO sense. Get your act together UHAUL, you're lucky that your staff at mid valley rd could fix it for me
Kay Lynn K.The staff was amazing.
ROBERT H. | Overall ExperienceCustomer service agent was very helpful to assist with parking.
Craig H.Staff could up their game some to shorten wait times. Manager was awesome and reacted with urgency to help the customers
Gary S.Don't just hand me the keys and say go find the truck, walk me out to it and explain how to open the back and anything I need to know about the cab of the truck, etc.
Holly K.Great location
Richard J.Everything as been easy and professional. Very satisfied with the vehicles and storage.
Stephen N. | Online Move InThe service at your DePere , WI location was absolutely unbelievable great!! The people working there are helpful, friendly and just plain super!! The best moving experience I ever had. I had to back all the time for more boxes, tape and packing paper. Never had I had a bad experience!! Super people. THANK YOU. Barbara Baumberger Now I'm in DenverCO.
Barbara B.These guys went above and beyond to help resolve an issue caused by my pick up location. Very pleased with their professionalism.
Miriam S.Had to make my own arrangements for dropping off but it worked out. The young lady at the drop off location the de Pierre was very helpful.
Lawrence W.Just keep what you doing..which is great...this location is the best...
EUDALDO B.Fix vehicle walk around app. Could not upload images of new dents before rolling out. The employee was helpful, but the app cost me a lot of time.
Ryann L.Pick up location was great!
Dylan G.Customer service at the Wichita location was exceptional. The staff was efficient, courteous, and made the process so much easier. The Wichita staff should be commended....well done!!!!
Randy J.Asked male staff to check on any additional charges-there was one for an extra day but my reservation said 5/28 to 5/31. Someone even called re: truck return. There was also mileage charges but the staff fixed both-grateful. It is hard to figure out how much gas to put in, I put in too much.
Candi C.Nothing! Your people were knowledgeable, patient and professional. They made the experience a memorable one.
Eleanor H.Online reservation a joke
Gerald K.Was told my receipt would be emailed to me but never received it.
Ben D.Great Service!
Manivasagam C.The guy working had me stop short of the line so he could get me unhooked and on my way. Total check in time was as quick as an F1 pit stop!
Scott K.The items in the metal/fiberglass container arrived intact. The items in the wooden box arrived like a tossed salad. It's like the forklift drivers played hackysack with the box. So many items were broken. U-Haul took the opportunity when I added an additional box to jack up the shipment rates. These new rates were not told to me when I ordered the second box. It was a $600 shock (instead of approximately $2400, it was nearly $3000) and I was only told about it after my boxes were picked up. I was told I wouldn't get my boxes delivered until I paid. So basically my boxes were held for ransom. When I called to talk to uhaul the manager or director of transportation, Ross, he basically lied to me saying he would note in my account not to charge my card until I called the destination site and told them I was ready to pay. When I called the destination site (OKC) I was told there was no note about anything. I feel taken advantage of, manipulated, put into a situation where I was helpless to do anything about it, and when I was told it would be noted in my account, that wasn't even done. And then my goods arrived crushed and broken. I will never ever use U-Haul again. I would rather pay twice the price than to use U-Haul again. And I will never recommend U-Haul again. As a side note, the delivery ladies were super friendly.
VIKKI D.Unfortunately, my original reservation was a one way from Eau Claire, WI that was cancelled due to equipment availability. Luckily, this location was able to provide but I did need to haul an empty trailer over 200 miles...
Alan M.Good and very helpful staff.
NATARAJ KUMAR S.Always fantastic here.
Cheryl W.It is by far the nicest storage place I've ever seen. The staff is friendly and helpful, but there is never enough staff and the wait to talk to someone is typically too long. Of course, that probably isn't the fault of who is working there because they are all fantastic.
Sheri E. | Overall ExperienceVery helpful and friendly staff. Clean facilities.
Michael B. | First ImpressionsI had a very pleasant experience having a storage unit at this location. The unit was easy to access, secure, and I knew all of my items would be safe. The only reason I ended my use of the unit was that I moved. I would highly recommend these storage units.
Kaylin N. | Overall ExperienceEveryone went above and beyond the whole time i rented from them. Clean. Friendly. Helpful. Understanding. Great facility great people great service
robin s. | Overall ExperienceJust paid for unit yesterday. Did not move anything in yet. Was told unit had not been cleaned yet, which is fine not moving in quite yet.
marylee t. | First ImpressionsHad a few issues with the access cards they would not give us access after taking with the manager they were able to just give us a numerical code to get in
Paul T. | Overall ExperienceMiranda was great! Thank you.
Randall K. | First ImpressionsThank you and very clean!!
Martha c. | Overall ExperienceThe gals went above and beyond to make things right when my on line reservation for storage was messed up. A hot cup of coffee on a freezing day really helped.
Debra L. | First ImpressionsVery clean, and the woman behind the desk was very kind and helpful.
David L. | Online Move InThe lady depere was very nice, friendly, answered my questions. There was no lock in the unit when I opened it and she said to take a lock from the office to put in on the unit which I didn't know was included. This experience so far is a lot different than the one I had with one of the moving trucks.
Ben V. | First ImpressionsStaff was extremely helpful, informative and attentive. It really made the experience smooth. Cassie was great to deal with
Matthew M. | First ImpressionsTrying to book online with phone would not work. Got all the way through with my info but would not process at the end and gave no errors as to why. Switched to my computer and it went through. Signing in and out was not the clearest, found it to be a little confusing. Now that I'm in though everything is fix. The unit was clean the fact is indoors is great and seems very secure.
Kevin B. | Online Move InIt's always clean, anyone going in there can feel safe. The staff will bend over backwards to accommodate a person. I have nothing but praise for everything and everyone affiliated with that store.
Scott S. | First ImpressionsIt worked very well for our needs. It was easy to get into an easy to get things out of everything was dry and the whole facility was always clean & neat. The cost was great Thank you again! Lisa
Lisa G. | Overall ExperienceCould of been excellent if reservations for a reserved larger unit were available when I arrived. The facility staff were great at finding a combination of units to next to each other.
joseph l. | Overall ExperienceKayleigh was very friendly and knowledgeable.
judy b. | First ImpressionsI used the facility for a year and a half and never ran into a major problem. The staff was very helpful and primarily friendly. The computer software used is not very reliable and I did run into some issues. However this is not a reflection on the staff. They did everything within their power to circumvent the system issues. I would recommend this location to others.
april g. | Overall ExperienceLoved the use of utility dolly's and how many there were. These are so very helpful and makes moving so much easier. I also love the community area where one can leave some items no longer needed or wanted, for somebody else to take. This is real cool!!
Jerelyn C. | First ImpressionsCalling the facility was frustrating at times. Staff wasn't available to answer calls. Renting a unit in the beginning was frustrating. I made three trips to the facility to rent a unit. Once I was able to secure a unit, it ran smoother.
Robyn M. | Overall ExperienceI didn't even get a chance to use the unit. I didn't even move my stuff in yet and you canceled me. I hadn't moved in yet and you send me a message that because I didn't have anything in my unit, you were canceling me. I called and left a message to please don't cancel, I will be placing items there....you canceled me anyway. Very poor organization. I would never recommend you. Now, I don't have aMetzger. Obviously poor service and you don't check messages. Steven metzger.
steven m. | Overall ExperienceThe alarms when you open the storage door or take a cart is super annoying. I would not rent another unit because of that.
Ted L. | Online Move InI was super pleased from the Start of ordering online. Every step of the process was easy and convenient. I got to my rental and entry was convenient and Thank you for the lock that was the welcome sheet. What great customer service.
Carla C. | Online Move InDesk folks were great!
JENNIFER A. | First ImpressionsI purchased the rental spot online on Saturday, when I got to the location the associate was super helpful with explaining how to access the building during business hours and outside of business hours. A lock wasn't in my room so he told me to swing back down if one wasn't there. He was friendly and I didn't feel like I was an inconvenience to the associate. So far great location and great customer service. It was also helpful having the carts available to bring stuff to my location. Nice job!
Samantha V. | Online Move InI didn't need a second unit and they wouldn't give me a refund even though I cancelled within 3 days.
Jeanette J. | First ImpressionsHave more staff on.
Chelsea S. | First ImpressionsThe facility was always very clean and all of the staff was very helpful! Excellent customer service!
James V. | Overall ExperienceKayleigh is amazing!
Ryan K. | Overall ExperienceThe staff at the DePere Uhaul was ABSOLUTELY AMAZING!!! Kayleigh and her crew is TOP NOTCH! Anything I needed they were there, any question I had they found the answer to.. GOD BLESS ALL of you in helpibg my wife and I with our journey... THANK YOU INFINITY... Gerald and Kerry SMALLS
GERALD S. | Overall ExperienceNo complaints with service, facility or staff. My issue is storage compartment reserved was not available. My question is why wasn't my reservation honored? I even asked about first floor since I'm disabled.
joseph l. | First ImpressionsEmployees were not helpful, when I checked out at the front desk the woman said it had processed but I still had a charge. The first time I went in I set up autopay with the woman and it never happened, resulting in a late fee. very unprofessional.
Jennifer S. | Overall ExperienceAwesome facility for (in our case) pre-move storage.
Steve S. | First ImpressionsAll employees that I spoke to or that helped me in any way was a great person to work with. Professional, kind, respectful and courteous. I do recommend this facility to anyone with storage or moving equipment needs 100%.
brian r. | Overall ExperienceVery clean and price is great.
Martha c. | First ImpressionsDidn't think I would have to enter the access code twice at both keypads, but I figured it out eventually. The first is to check in and the 2nd is to open the door. But it always fails ("not checked in") the next time I go back out to my car and then do the same thing to re-enter. I have to do the process 2 or 3 times before it works.
Joseph D. | Online Move InShe answered all my quesrions, showed me where it was and set me up perfectly! Thank you so much for making my move as easy as possible!
Heather r. | First ImpressionsThe staff was helpful but not on the same page. Unorganized
Raphiel H. | First ImpressionsThanks for the business. It was greatly appreciated. Storage facilities were emptied on Friday July 10, 2021 and rental truck returned at 2:45 pm.
MARO S. | Overall ExperienceThe Staff is Awesome! They were incredibly helpful & made the entire process painless!
Robert H. | First ImpressionsBest storage unit experience I've ever had!! Such a 180 from other places we loo