Comentarios del cliente para U-Haul Moving & Storage of De Pere
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de U-Haul Moving & Storage of De Pere
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DAN K. en
Good service
Roger K. en
So far it has been a great experience. Kaleigh does an AWESOME job!
Gregory R. en
Very Clean, Manager was extremally friendly. Excited to continue renting.
Joshua K. en
The general manager provided fantastic service! She made the rental process easy and enjoyable. Thank you!
justin N. en
Location was good but the employees there can not do what's needed to fix issues with the company and reservations.
Daniel S. en
Nothing, service was great!
Janelle M. en
Everything turned out great!
Sarah C. en
Truck had obviously been sitting for awhile outside in the cold and snow. Trailer door was frozen shut. Please make sure all parts of the truck are operational and ready to go.
Kellyn B. en
I was a little surprised that we didn't look at the odometer together at start. That was the only thing that surprised me.
Michael S. en
With location enabled on my phone sitting inside the location at the counter my location could not be found. Also when I returned the truck rental my location could not be found - with repeated attempts at various settings. Extremely frustrated when the video shows how easy it is. How about requiring all locations to have wifi access to properly return your property.
Steven G. en
The manager at this location absolutely was supportive knowledgeable and very friendly! This is customer service at it finest!
Lisa N. en
The manager was so great to work with! She was very friendly and answered every question. Overall a great experience.
Adam J. en
This is the best quality place to pick up and drop off any uhaul rental and I’d highly recommend it. Add in the option for storage in a temp controlled facility that is clean, has great staff, and easy to get to.....this is the Uhaul team.
Scott B. en
The check engine and oil light were on, the dash was falling off and the steering was so loose, it was very hard to drive. I tried for 45 mins to get the remote check in to work and could not. I also put gas back in and was charged a fuel expense and a mileage expense when the miles were included.
Robin R. en
The counter clerk was very professional, courteous, informative and efficient. It was a pleasure to deal with this young man. It made all of the difference when utilizing this facility.
Alexander W. en
Mention the 21$ after-hours drop off fee.
Richard L. en
Nothing the lady at office was very nice
Karen D. en
I have had a great experience with uhaul and all the employees there. I feel very good about my storage .
Anthony W. en
Kaleigh was amazing!!! She was super busy and still a great Representative. Upbeat, knowledgeable and very attentive. I wish I could hire half a dozen people just like her for my business, caring and sincere. Truly happy to do business with U-Haul that day!
Arturo S. en
Great customer service!
mark R. en
This is a great place - professional staff, very clean and efficient. We have rented storage units in the past at this location and would do so again in the future.
Jordan S. en
Key fab would not fit into the 24-7 lock box upon returning the vehicle. I I was never notified this would be a problem nor told there was a 1-800 help line. So I kept the keys to return the next day after work at 11 since I had to be at work 6:30 the U-Haul store doesn’t open until 7. I then received a phone a call threatening if I didn’t return the key fab within an hour I would be charged. I left work and drove the 20 mins back to the store. So now I’m late for work as a direct result of your companies lack of common sense!!! I will never use your company and will smear your name to everyone I know!!
Robert P. en
A little pricey, but clean, dry and secure.
William M. en
The only issue was I had to travel 23 miles from the location I originally scheduled pick-up to receive the trailer. The trailer should have been delivered to the U-Haul location where the reservation was made.
Richard L. en
Tighten ball to trailer
stephen j. en
The two employees working tonight were extremely helpful! Great customer service
Michael M. en
I don't really like counter person taking a picture of drivers license. What happens to picture after they take it - looks like people are using personal phones!
Wayne S. en
Nothing. Manager was exceptionally friendly and helpful. Keep up the great work. I will definitely be returning.
GEORGIA H. en
We rented an auto carrier that was coated with snow, which we had to remove. The tire straps were very worn and should have been replaced before being rented out. We dealt with two different personnel. It seemed the second personnel was writing another contract for the auto carrier.
David Gordon B. en
Initial reservation for pick up at 9:00am was not complied with. I made the reservation in August. The trailer should have been ready at the original time and location. . .BUT Kaleigh Kacyon, MGR at Du Pere (and the telephone agents) made it happen, BUT at 11:00am. All in all, it went well and Kaleigh Kacyon is an asset to your business.
Jonathan C. en
Very quick service. I didn't have to lift a finger. Will use this location for all future rentals.
Don K. en
I waited over an hour before I was waited on. It took 20 minutes to process a reservation I made for a trailer. The location was understaffed with people who were new on the job. I think management put these poor folks in a bad situation due to poor training, poor staffing or poor systems resulting in a poor customer experience for myself and the 5 others waiting that day. Kudos to Jay and Joe for hanging in there and taking care of the customers.
Donn P. en
Raleigh is an outstanding person and representative for U-haul. She is very pleasant, knowledgeable and customer service oriented. She made our move a much better experience. Thanks Kaleigh. Donn
BILL V. en
Great customer service by friendly associates.
Stephen F. en
Customer service was great. I did receive a lot of text messages. I turned in my truck after-hours and was concerned when I was texted a drop-off time for end of business hours. But overall, using a U-Haul saved me time and a lot of money if I would have used another service.
Robert S. en
workers were great - computer software was super bad or slow took almost 45 minutes to rent a trailer
LINDA K. en
Worst experience I’ve ever had with uhaul!!!! Overcharge me for three days instead of two and then didn’t put drop off location in properly and now they’re trying to charge me another $39. I’m trying to get a hold of someone to fix the air. Please call me! 920-619-7041
Srinivasa Rao B. en
They assigned wrong truck number in my contract and due to that wrong charge happend to my card and still not resolved even contacted the customer service and really disappointing the service
Lori N. en
Started out at the Main St Uhaul at 8:00 am and didn't get my truck (which I reserved in August) until 10:20 from the Mid Valley Dr location. Wasn't the workers fault, they kept losing connections, pay system kept going down, lost keys..etc. Staff tried to make it right, however have never been so frustrated. Came down the Woodbury, MN for this move with 7 people and roughly a 2.5 hour delay.
Stephanie L. en
They did not have my information saying that I was dropping a trailer off. I had to go get my contract to prove that I was supposed to drop it off. Staff was frustrated and had an attitude due to the system not working correctly.
Timothy D. en
Kaileigh was awesome. Best service I have ever had at this location.
Upton H. en
We had reserved our rental for pickup on main street in green bay. Upon arrival we were sent across town. We needed the trailer rental for to haul our DJ equipment for a wedding. When we arrived we were further delayed for nearly an hour while only one person was was working on that site. We were late to for our event!!
Joan B. en
Everything was conducted quickly, so I could pick up my items from the store, take them home, and have the rental truck returned within an hour's time. Thank you so much!
Patty A. en
Rich was a standout teammate, he went above and beyond to insure I had a great experience.
Orion L. en
Manager told me I had a full tank of fuel when I had less than half. Got a call asking where the truck was when I had reserved it for two days and only had it for 1.1 days at that point.
Lora S. en
Was not happy that they didnt tell us we would be charged extra for having it for 3 days when i booked the trailer i booked for 3 days so i should have been told that price was only for 2 days.
Frederick L. en
1. UHaul main web site shows 10ft truck has a ramp. The truck does not have this. Sent screen shots of all web pages to social media team re false advertising. 2. Order of truck was missing dolly. 3. Took three phone calls and 2 return visits to get it all straight.
Michael F. en
The trailer worked well although it had one wheel with excessive rust. The rust was not jut on the surface, it had decayed over time. This was a concern when travelling 12 hours with cargo. The rubber bungee for the fender to be held upright also was fatigued and did not work. This trailer needs maintenance.
Douglas Z. en
the service by the manager at this location was excellent. however the information on the website left a lot to be desired. The website did not inform me of the higher weekend mileage rates and did not include the wheel bumps in the measured interior dimensions. this is of importance when trying to move a large bookcase that is 7' x 55". the 9' & 10' van/truck were 5.5-6' wide, but only 54" wide between the tires.
Randall A. en
This location was fine, but almost an hour away. I was quite disappointed I couldn't pickup in Oshkosh or Neenah.
David G. en
The service was excellent. The guy at the desk walked through the process step by step and we were very satisfied with the help we received.
JASON N. en
Wait was a bit long at check in due to an employee illness. Drop off was efficient.
Joseph N. en
There is no way to track the uShip containers. I called several times to find out the status of my uShip container, come to find out it was at its destination for a week before they were able to locate it. No communication on U-Hauls part to let me know it arrived.
Mark R. en
I can’t believe I was charged for additional milage when I had went over 4 miles from the estimate milage when I picked up the vehicle in Madison.
Lindsay D. en
Was asked to come back a different day. Was not told I had to use a certain kind of lock, had already bought one. Was given 2nd floor unit, requested 1st floor. Great facility, poor customer service.
Brooke J. en
Have your customer service workers know what they are doing
Juan Q. en
Very good service
Joshua L. en
I wish the insurance was a little cheaper, but that's not worth a star off. Have already recommended to friends
Wayne K. en
The only problem I had was when I dropped off the trailer after store hours, the clerk said it was easy just follow the instructions on the sign. Well it was everything but easy! I could not get the log on to work, so after calling the 800 number and having a very nice lady help me through it, with a different log in than the one posted on the sign and a half hour later I was able to drop my trailer. it was very frustrating...
Richard G. en
It was a pleasure storing our things at this location!
Joe B. en
Very convenient and served our purpose
Erik N. en
Nathan was a great help..good man to have on your staff..thanks
Paul L. en
Thank you for protecting my stuff.
Sandra L. en
The unit assigned online has support beam that limits the amount of space available. I called and went to the front desk several times and no one available. Customer service is terrible.
ALLEN V. en
Back to them if we needed another one
Martin K. en
Nice clean facility with knowledgeable and friendly staff.
Della M D. en
Very efficient staff.
Debbie O. en
When we picked up the U-Haul we told the guy at the counter we would be returning the next afternoon and he said that was fine just call in the morning and let them know you cleared it with me so we d
Jennifer H. en
Great job
Stephanie C. en
Your staff was friendly and helpful. Your facility was clean and well lit. I would recommend your Uhaul storage to family and friends.
Paula T. en
One bad experience.....when former Manager, Luke, left, my payment was totally mishandled, endangering my credit through no fault of my own. It was very stressful!
robert k. en
Thanks
Andrew S. en
Incredibly clean, dry, and secure
Taylor P. en
I had to waitfor WAY TOO long to just leave my unit. There were only2 workers, an they were both taking forever. ☹️😩
Roxanne M. en
When I moved out the young man wasn’t sure how to end my automatic billing to my credit card. I am hoping this will be done automatically and next month won’t get charged to my card Thank you
Della M D. en
Very professional.
IChung C. en
I have used U-boxes now several times to move family members. Very convenient and reasonably priced.
Andrew S. en
Clean, well-lit, secure facilities
Nicole G. en
There were a few glitches in the beginning with the auto payment not working, but the employees knew we had enrolled and were always willing to help figure out the issue! Thank you!
leonel c. en
The gentleman who assisted me in all of Uhaul experience yesterday did a phenomenal job. Not only was he kind and informative he was a pleasure to be around. He went above and beyond. I will be back.
Caitlin D. en
I would definitely recommend this storage facility to others.
Paul G. en
Friendly staff, super clean!!
Trish B. en
Would rent there again , or contact them if I were to move and needed a truck.
Gail K. en
Zach and his crew at the DePere facility are awesome! Their friendliness and kindness goes a long way in ‘making my day’. The access to my U-Box was convenient, clean, and dry. Thanks!
Yvonne D. en
I stopped on a busy morning, Zac and his team worked to upgrade my storage unit without any fuss. Thank you
Mandy J. en
The guy that helped me was wonderful!
tracy s. en
There was one employee at the DePere, WI store that was great, I believe his name was Max, all the rest of the people i dealt with were useless. Not near enough space here to include all my frustratio
Cheryl J. en
The only concern was the day I moved out of the storage unit the door opened without using the card access.
Patrick R. en
Staff very friendly and knowledgeable - definitely would recommend to a friend
Bryan M. en
Well kept & managed
David D. en
UBox was delivered but the systems said it was still in transit. UBox was delivered late. Box had a hole in it either from a forklift or a vandal. Then I was charged for 2 months rent for no reason.
Darin O. en
If We Need A Storage Again We Will Come Back To U Guys Again.
Colleen K. en
Very happy with facility and service
Andrew W. en
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Amber M. en
We told a worker exactly what would be in our storage unit and we went with the size she had said would work. It was way too small so we had to find somewhere else last minute. Rude worker day of also
Gary S. en
Facility was always kept exceptionally clean. The restrooms are the only public restrooms i’ve seen kept so clean.
Margaret D. en
The facility was very clean, the employees very quite helpful, and I felt very safe when accessing my storage unit in off hours.
Atalie M. en
Great customer service
josh y. en
Excellent help with moving options. Glad I went with them.
Kathleen T. en
Both of the girls who dropped off and picked up my boxes were AWESOME!I was amazed at how proficient and professional they were. I hope I never have to move again, but if I do, I know who to call!
Trudy L. en
I was so happy with U-Haul...secure, climate controlled, convenient....dollies, short distance to units, bathrooms, easy access through automatics doors.
Brianne W. en
Everything was easy from start to finish
Michelle F. en
They bill even after to close... took me over a month and reporting to BBB to get them to stop billing.
Elizabeth K. en
Wonderful customer service, helpful and patient. Over five months of storage, I always felt my belongings were safe and not subject to the varied temperatures of Wisconsin. Thank you!
Jessie L. en
N/A
Luis S. en
The staff is very helpful, and friendly,
Craig K. en
Great facility! Highly recommended.
claude r. en
Staff went out of their way to allow me 24 hour access for the moving day Thanks
doug n. en
Jenna from the Depere Wisconsin location was our contact, she is excellent, very responsive and quick to take care of what ever was needed. Thanks to Jenna, Doug and Tomi Nelson
Debbie G. en
THE CUSTOMER SERVICE IS EXEMPLARY!! THE FACILITY EXCEEDS EXPECTATIONS!! THANK YOU!
walter b. en
Luke, the general manager, was more than helpful. He went way beyond to help us make the move out of state a success. Thank you Luke.
kathryn n. en
Luke was great and always responsive. Your facility served my purpose very well and I will definitely use U Haul again. Thank you.
Jeffrey L. en
Had U-pods stored here before deliver to my address. Jenna was most helpful and very easy to deal with including changing my shipment date a few times. Made the whole moving chore that much easier!!!
Eric E. en
The facility is very clean and well-maintained.
Jeffrey M. en
Nice facility...nice people