Renting from UHaul was a great experience. I highly recommend them and I will use them again.Steven D.
Customer Reviews for U-Haul Moving & Storage of De Pere
De Pere, WI 54115
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The AC unit didn't work to an acceptable level , on medium fan pressure the equipment was super loud and wouldn't blow anymore cold air so it was only able to go on the low setting, for paying how much I did for the rental and fuel I'm disappointed.Evan E.
This location did a GREAT job of fixing what the website messed up.I had a reservation for 6 weeks for a truck from this location that somehow got switched to a location that made absolutely NO sense. Get your act together UHAUL, you're lucky that your staff at mid valley rd could fix it for meKay Lynn K.
El cliente no dejó un comentario.Robert S.
The staff was amazing.ROBERT H. | Overall Experience
El cliente no dejó un comentario.NATARAJ KUMAR S.
Customer service agent was very helpful to assist with parking.Craig H.
Staff could up their game some to shorten wait times. Manager was awesome and reacted with urgency to help the customersGary S.
El cliente no dejó un comentario.Gary X.
Don't just hand me the keys and say go find the truck, walk me out to it and explain how to open the back and anything I need to know about the cab of the truck, etc.Holly K.
El cliente no dejó un comentario.Zachary p. | Overall Experience
El cliente no dejó un comentario.Michael H.
El cliente no dejó un comentario.Grant R.
Great locationRichard J.
El cliente no dejó un comentario.David T.
Everything as been easy and professional. Very satisfied with the vehicles and storage.Stephen N. | Online Move In
El cliente no dejó un comentario.barbara h. | Overall Experience
El cliente no dejó un comentario.nancy l. | First Impressions
El cliente no dejó un comentario.Amy W. | Overall Experience
The service at your DePere , WI location was absolutely unbelievable great!! The people working there are helpful, friendly and just plain super!! The best moving experience I ever had. I had to back all the time for more boxes, tape and packing paper. Never had I had a bad experience!! Super people. THANK YOU. Barbara Baumberger Now I'm in DenverCO.Barbara B.
El cliente no dejó un comentario.Matt S.
These guys went above and beyond to help resolve an issue caused by my pick up location. Very pleased with their professionalism.Miriam S.
El cliente no dejó un comentario.Michael H.
El cliente no dejó un comentario.Bhinder S.
Had to make my own arrangements for dropping off but it worked out. The young lady at the drop off location the de Pierre was very helpful.Lawrence W.
Just keep what you doing..which is great...this location is the best...EUDALDO B.
El cliente no dejó un comentario.Mitchell H.
El cliente no dejó un comentario.Loy V.
Fix vehicle walk around app. Could not upload images of new dents before rolling out. The employee was helpful, but the app cost me a lot of time.Ryann L.
Pick up location was great!Dylan G.
El cliente no dejó un comentario.Robert R.
Customer service at the Wichita location was exceptional. The staff was efficient, courteous, and made the process so much easier. The Wichita staff should be commended....well done!!!!Randy J.
Asked male staff to check on any additional charges-there was one for an extra day but my reservation said 5/28 to 5/31. Someone even called re: truck return. There was also mileage charges but the staff fixed both-grateful. It is hard to figure out how much gas to put in, I put in too much.Candi C.
El cliente no dejó un comentario.james R.
El cliente no dejó un comentario.Scott N.
El cliente no dejó un comentario.Patricia N.
Nothing! Your people were knowledgeable, patient and professional. They made the experience a memorable one.Eleanor H.
El cliente no dejó un comentario.David N.
El cliente no dejó un comentario.TRACY V.
Online reservation a jokeGerald K.
Was told my receipt would be emailed to me but never received it.Ben D.
El cliente no dejó un comentario.Christian B.
Great Service!Manivasagam C.
The guy working had me stop short of the line so he could get me unhooked and on my way. Total check in time was as quick as an F1 pit stop!Scott K.
The items in the metal/fiberglass container arrived intact. The items in the wooden box arrived like a tossed salad. It's like the forklift drivers played hackysack with the box. So many items were broken. U-Haul took the opportunity when I added an additional box to jack up the shipment rates. These new rates were not told to me when I ordered the second box. It was a $600 shock (instead of approximately $2400, it was nearly $3000) and I was only told about it after my boxes were picked up. I was told I wouldn't get my boxes delivered until I paid. So basically my boxes were held for ransom. When I called to talk to uhaul the manager or director of transportation, Ross, he basically lied to me saying he would note in my account not to charge my card until I called the destination site and told them I was ready to pay. When I called the destination site (OKC) I was told there was no note about anything. I feel taken advantage of, manipulated, put into a situation where I was helpless to do anything about it, and when I was told it would be noted in my account, that wasn't even done. And then my goods arrived crushed and broken. I will never ever use U-Haul again. I would rather pay twice the price than to use U-Haul again. And I will never recommend U-Haul again. As a side note, the delivery ladies were super friendly.VIKKI D.
Unfortunately, my original reservation was a one way from Eau Claire, WI that was cancelled due to equipment availability. Luckily, this location was able to provide but I did need to haul an empty trailer over 200 miles...Alan M.
El cliente no dejó un comentario.Eric S.
Good and very helpful staff.NATARAJ KUMAR S.
El cliente no dejó un comentario.Steve D.
El cliente no dejó un comentario.nicole H.
El cliente no dejó un comentario.Erinn C.
El cliente no dejó un comentario.Dean A.
El cliente no dejó un comentario.Steve R.
El cliente no dejó un comentario.Craig H.
El cliente no dejó un comentario.Sunny D.
Always fantastic here.Cheryl W.
El cliente no dejó un comentario.daniel W.
The only mild inconvenience at this location is that, while moving out, I constantly had to pass my entry card back and forth or walk to the exterior door with someone while making trips to and from my storage unit to let them back in or make sure they didn't get locked out. the doors should be open during business hours. I understand this is for security but, with the individual units all locked up, during the day, having the exterior controlled entry is a hassle during moving in or out. moderate annoyance only. GraciasMATTHEW M.
El cliente no dejó un comentario.Natashaha C.
El cliente no dejó un comentario.giselle T.
Excellent customer service! Cassie was awesome.Donald E.
El cliente no dejó un comentario.Travers T.
El cliente no dejó un comentario.Stan R.
Anthony at the De Pere location was amazing!Gina F.
The woman working was exception! Please thank her for being so helpful. She made my experience a very pleasant one.Kevin V.
First time renter. Quick and easy and reasonable rates. Very pleased.Ell L.
El cliente no dejó un comentario.Eric M.
El cliente no dejó un comentario.Richard N.
El cliente no dejó un comentario.George S.
The young woman that dropped off and picked up the u box in Green Bay was super nice and helpful. The young women that dropped off and picked up in Mesa, Az were excellent alsoCathy W.
When rent is due in a unit maybe call them the day it's due as a reminder instead of nailing customers with a $20 late fee. Pathetic!James R.
Cassie is extremely helpful.Richard W.
New manager was friendly and professionalJason N.
El cliente no dejó un comentario.Paul A.
Great help experience and it was the perfect size trailer for my needs !!! I will come back for surejenene S.
El cliente no dejó un comentario.STEPHANIE R.
Great service. Easy check-in and out process.Jeff F.
Very good peopleJoseph M.
El cliente no dejó un comentario.jeremy N.
El cliente no dejó un comentario.BRIAN H.
This location has served me well each time. Thanks ladies!WILLIAM S.
I found the people great and very helpful. My only wish for the Equipment would be to install "Cruse Control" in your box trucks. Other than that, everything was great.Wayne T.
El cliente no dejó un comentario.Brian H.
Great customer service!Randy T.
El cliente no dejó un comentario.Ed M.
El cliente no dejó un comentario.PHILLIP C.
El cliente no dejó un comentario.jay W.
El cliente no dejó un comentario.James L. | Overall Experience
El cliente no dejó un comentario.myah t. | First Impressions
El cliente no dejó un comentario.BRIGETTE T. | Online Move In
Cassie was phenomenal in assisting with my needs. If I need a vehicle or other rental in the future, I will return to U-Haul specifically because of the service she provided. She gets it.Joe K.
Excellence all aroundSteven H.
It is by far the nicest storage place I've ever seen. The staff is friendly and helpful, but there is never enough staff and the wait to talk to someone is typically too long. Of course, that probably isn't the fault of who is working there because they are all fantastic.Sheri E. | Overall Experience
El cliente no dejó un comentario.Amanda V.
Excellent friendly service from Cassie and her afternoon colleagueScott H.
El cliente no dejó un comentario.James L. | First Impressions
El cliente no dejó un comentario.Jeremy S. | Online Move In
People were awesomeaaron M.
In and out quickly. Customer service was great.George S.
El cliente no dejó un comentario.michael u. | First Impressions
El cliente no dejó un comentario.lYN L. | Online Move In
El cliente no dejó un comentario.Steve W.
My card was double charged, can we please have the second charge removed?Jacob V.
El cliente no dejó un comentario.Gary S. | Overall Experience
El cliente no dejó un comentario.KIMBERLY K.
Friendly peopleANTONIO S.
El cliente no dejó un comentario.courtney M.
El cliente no dejó un comentario.James A.
El cliente no dejó un comentario.BRIAN G.
El cliente no dejó un comentario.ZACHARY K. | Overall Experience
El cliente no dejó un comentario.James S.
El cliente no dejó un comentario.David G.
El cliente no dejó un comentario.William W.
El cliente no dejó un comentario.Dave K.
El cliente no dejó un comentario.Mike F.
Very helpful and friendly staff. Clean facilities.Michael B. | First Impressions
El cliente no dejó un comentario.JAMES D.
I had a very pleasant experience having a storage unit at this location. The unit was easy to access, secure, and I knew all of my items would be safe. The only reason I ended my use of the unit was that I moved. I would highly recommend these storage units.Kaylin N. | Overall Experience
Everyone went above and beyond the whole time i rented from them. Clean. Friendly. Helpful. Understanding. Great facility great people great servicerobin s. | Overall Experience
Just paid for unit yesterday. Did not move anything in yet. Was told unit had not been cleaned yet, which is fine not moving in quite yet.marylee t. | First Impressions
El cliente no dejó un comentario.marshall l. | First Impressions
Had a few issues with the access cards they would not give us access after taking with the manager they were able to just give us a numerical code to get inPaul T. | Overall Experience
El cliente no dejó un comentario.Renee S. | First Impressions
Miranda was great! Thank you.Randall K. | First Impressions
El cliente no dejó un comentario.TAYLOR D. | Overall Experience
Thank you and very clean!!Martha c. | Overall Experience
The gals went above and beyond to make things right when my on line reservation for storage was messed up. A hot cup of coffee on a freezing day really helped.Debra L. | First Impressions
Very clean, and the woman behind the desk was very kind and helpful.David L. | Online Move In
El cliente no dejó un comentario.Derek B. | Online Move In
El cliente no dejó un comentario.Ellen W. | Overall Experience
El cliente no dejó un comentario.Zach B. | First Impressions
El cliente no dejó un comentario.Sally L. | First Impressions
The lady depere was very nice, friendly, answered my questions. There was no lock in the unit when I opened it and she said to take a lock from the office to put in on the unit which I didn't know was included. This experience so far is a lot different than the one I had with one of the moving trucks.Ben V. | First Impressions
El cliente no dejó un comentario.Chris S. | Overall Experience
El cliente no dejó un comentario.MICHAEL U. | First Impressions
Staff was extremely helpful, informative and attentive. It really made the experience smooth. Cassie was great to deal withMatthew M. | First Impressions
El cliente no dejó un comentario.Raymond B. | First Impressions
Trying to book online with phone would not work. Got all the way through with my info but would not process at the end and gave no errors as to why. Switched to my computer and it went through. Signing in and out was not the clearest, found it to be a little confusing. Now that I'm in though everything is fix. The unit was clean the fact is indoors is great and seems very secure.Kevin B. | Online Move In
El cliente no dejó un comentario.Hailey D. | First Impressions
El cliente no dejó un comentario.melissa w. | Online Move In
El cliente no dejó un comentario.Barb S. | Overall Experience
El cliente no dejó un comentario.john h. | Overall Experience
El cliente no dejó un comentario.Paul G. | Overall Experience
It's always clean, anyone going in there can feel safe. The staff will bend over backwards to accommodate a person. I have nothing but praise for everything and everyone affiliated with that store.Scott S. | First Impressions
El cliente no dejó un comentario.stephen w. | First Impressions
El cliente no dejó un comentario.liz n. | Overall Experience
It worked very well for our needs. It was easy to get into an easy to get things out of everything was dry and the whole facility was always clean & neat. The cost was great Thank you again! LisaLisa G. | Overall Experience
El cliente no dejó un comentario.Sally A. | Overall Experience
Could of been excellent if reservations for a reserved larger unit were available when I arrived. The facility staff were great at finding a combination of units to next to each other.joseph l. | Overall Experience
El cliente no dejó un comentario.grant s. | First Impressions
Kayleigh was very friendly and knowledgeable.judy b. | First Impressions
El cliente no dejó un comentario.Matt G. | First Impressions
I used the facility for a year and a half and never ran into a major problem. The staff was very helpful and primarily friendly. The computer software used is not very reliable and I did run into some issues. However this is not a reflection on the staff. They did everything within their power to circumvent the system issues. I would recommend this location to others.april g. | Overall Experience
Loved the use of utility dolly's and how many there were. These are so very helpful and makes moving so much easier. I also love the community area where one can leave some items no longer needed or wanted, for somebody else to take. This is real cool!!Jerelyn C. | First Impressions
El cliente no dejó un comentario.ROB T. | First Impressions
Calling the facility was frustrating at times. Staff wasn't available to answer calls. Renting a unit in the beginning was frustrating. I made three trips to the facility to rent a unit. Once I was able to secure a unit, it ran smoother.Robyn M. | Overall Experience
El cliente no dejó un comentario.sarah r. | Overall Experience
El cliente no dejó un comentario.Michael D. | Overall Experience
El cliente no dejó un comentario.liz n. | First Impressions
I didn't even get a chance to use the unit. I didn't even move my stuff in yet and you canceled me. I hadn't moved in yet and you send me a message that because I didn't have anything in my unit, you were canceling me. I called and left a message to please don't cancel, I will be placing items there....you canceled me anyway. Very poor organization. I would never recommend you. Now, I don't have aMetzger. Obviously poor service and you don't check messages. Steven metzger.steven m. | Overall Experience
El cliente no dejó un comentario.Wayne K. | Overall Experience
The alarms when you open the storage door or take a cart is super annoying. I would not rent another unit because of that.Ted L. | Online Move In
I was super pleased from the Start of ordering online. Every step of the process was easy and convenient. I got to my rental and entry was convenient and Thank you for the lock that was the welcome sheet. What great customer service.Carla C. | Online Move In
Desk folks were great!JENNIFER A. | First Impressions
El cliente no dejó un comentario.Steve S. | Overall Experience
El cliente no dejó un comentario.James H. | Overall Experience
I purchased the rental spot online on Saturday, when I got to the location the associate was super helpful with explaining how to access the building during business hours and outside of business hours. A lock wasn't in my room so he told me to swing back down if one wasn't there. He was friendly and I didn't feel like I was an inconvenience to the associate. So far great location and great customer service. It was also helpful having the carts available to bring stuff to my location. Nice job!Samantha V. | Online Move In
El cliente no dejó un comentario.CASSANDRA L. | Overall Experience
El cliente no dejó un comentario.ira b. | Overall Experience
I didn't need a second unit and they wouldn't give me a refund even though I cancelled within 3 days.Jeanette J. | First Impressions
El cliente no dejó un comentario.Jaime L. | Overall Experience
El cliente no dejó un comentario.Kirt G. | Online Move In
Have more staff on.Chelsea S. | First Impressions
The facility was always very clean and all of the staff was very helpful! Excellent customer service!James V. | Overall Experience
Kayleigh is amazing!Ryan K. | Overall Experience
The staff at the DePere Uhaul was ABSOLUTELY AMAZING!!! Kayleigh and her crew is TOP NOTCH! Anything I needed they were there, any question I had they found the answer to.. GOD BLESS ALL of you in helpibg my wife and I with our journey... THANK YOU INFINITY... Gerald and Kerry SMALLSGERALD S. | Overall Experience
El cliente no dejó un comentario.Michael M. | First Impressions
No complaints with service, facility or staff. My issue is storage compartment reserved was not available. My question is why wasn't my reservation honored? I even asked about first floor since I'm disabled.joseph l. | First Impressions
El cliente no dejó un comentario.Melanie N. | Overall Experience
El cliente no dejó un comentario.Daniel L. | First Impressions
El cliente no dejó un comentario.Tammy V. | Online Move In
El cliente no dejó un comentario.JUSTIN Z. | Overall Experience
Employees were not helpful, when I checked out at the front desk the woman said it had processed but I still had a charge. The first time I went in I set up autopay with the woman and it never happened, resulting in a late fee. very unprofessional.Jennifer S. | Overall Experience
Awesome facility for (in our case) pre-move storage.Steve S. | First Impressions
El cliente no dejó un comentario.Cathy M. | Online Move In
El cliente no dejó un comentario.ashish u. | Overall Experience
All employees that I spoke to or that helped me in any way was a great person to work with. Professional, kind, respectful and courteous. I do recommend this facility to anyone with storage or moving equipment needs 100%.brian r. | Overall Experience
Very clean and price is great.Martha c. | First Impressions
Didn't think I would have to enter the access code twice at both keypads, but I figured it out eventually. The first is to check in and the 2nd is to open the door. But it always fails ("not checked in") the next time I go back out to my car and then do the same thing to re-enter. I have to do the process 2 or 3 times before it works.Joseph D. | Online Move In
El cliente no dejó un comentario.Debra S. | Online Move In
El cliente no dejó un comentario.Kayla B. | Online Move In
She answered all my quesrions, showed me where it was and set me up perfectly! Thank you so much for making my move as easy as possible!Heather r. | First Impressions
The staff was helpful but not on the same page. UnorganizedRaphiel H. | First Impressions
El cliente no dejó un comentario.Haley C. | Online Move In
El cliente no dejó un comentario.ERIC T. | Overall Experience
Thanks for the business. It was greatly appreciated. Storage facilities were emptied on Friday July 10, 2021 and rental truck returned at 2:45 pm.MARO S. | Overall Experience
El cliente no dejó un comentario.Claire G. | Online Move In
El cliente no dejó un comentario.Robert A. | Overall Experience
El cliente no dejó un comentario.KATHERINE D. | First Impressions
El cliente no dejó un comentario.Bryan K. | First Impressions
El cliente no dejó un comentario.Beverly N. | Online Move In
El cliente no dejó un comentario.Mya B. | Overall Experience
El cliente no dejó un comentario.Ronald Z. | Overall Experience
The Staff is Awesome! They were incredibly helpful & made the entire process painless!Robert H. | First Impressions
Best storage unit experience I've ever had!! Such a 180 from other places we looked at. Great, climate controlled, secure, clean looking units and so many complimentary features too. Carts to help load and unload, elevator, security systems, a new lock to go on the door, SO WONDERFUL!! Would recommend to anyone!!Allison H. | First Impressions
El cliente no dejó un comentario.JOHN K. | Online Move In
Your staff was very friendly, courteous, and professional...GERALD S. | First Impressions
El cliente no dejó un comentario.Alec T. | Overall Experience
El cliente no dejó un comentario.Joshua W. | Overall Experience
It’s a lot for one staff person to handleRenita T. | First Impressions
This was the BEST managed U-Haul facility we have ever seen. It was very clean and well-run.Julie F. | Overall Experience
Kaleigh was great to work with !!!!Paul T. | First Impressions
El cliente no dejó un comentario.Derrick B. | Overall Experience
El cliente no dejó un comentario.Marissa B. | Online Move In
the job done was great, the facility is great. some people like me are juss dumb and need step by step instructions for things.Logan P. | Online Move In
We have been very happy with the storage until the day we closed it out. The month ahead was taken out just two days before we closed it out so we paid $50 for two days of using it. This really irked me. If I had known that I would have cleared it out earlier. If possible, I would like a refund for June 2021.Amy G. | Overall Experience
El cliente no dejó un comentario.bob h. | First Impressions
El cliente no dejó un comentario.Brian J. | Online Move In
The girl at your front desk in Depere location is wonderful and the girl who delivered was also great. If I still owned my business, I would hire them on the spot or try to steal them from your business. Great Great workers.thomas o. | First Impressions
El cliente no dejó un comentario.TANYA W. | First Impressions
El cliente no dejó un comentario.Mya B. | First Impressions