El cliente no dejó un comentario.LAURENB P.
Customer Reviews for U-Haul Moving & Storage of Danbury
Danbury, CT 06810
(@ West St)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 7 a. m. - 5 p. m.
- 6/27/2022: 7:00 a. m. - 5:00 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
My reservation with UHAUL in Ridgefield was changed to Danbury location because of truck problem. That's ok. I didn't cancel my reservation. But my initial reservation was for 6 hours , from 10am to 4 pm, in Danbury the woman told me I have hardly 3 hours or she won't give me the key to the truck. I had to wait in the line till 10.40am and then she told me to return the truck by 1.30. I had to agree because I had no choice. I almost had a heart attack moving in the 90 degree weather in Ridgefield from one place to another and then coming back to Danbury and all that just within 3 hours? I had just one guy to help me with all the furniture and other heavy stuff. How am I supposed to do it in such a short period of time? I'm repeating: I had 6 hours reservation and it was changed to 3 or NO TRUCK!!! She just needed to make more money to give the truck to other customer! This is unacceptable!!!! The WORST experience. PERIOD Never had any problem before In another location!Irina E.
El cliente no dejó un comentario.Christopher D.
This is my first time using a U-box container and I am very happy with the survive you provided. It made moving so easy and convenient. Will be recommending this to everyone. Gracias.Matthew W.
things were smooth and as expectedRichard F.
El cliente no dejó un comentario.Veasna S.
Very helpful assistance in getting me out the door and on my way.EDWARD B.
Staff was courteous, knowledgeable, and friendly.Laurence M.
El cliente no dejó un comentario.Michael L.
Great job everyone.David B.
Well I wanted it from New Milford. The next time somebody Rent's One from new Milford they should get it from New Milford路â€â™€ï¸Joseph F.
El cliente no dejó un comentario.KENNETH B.
Need to improve on wait time, reserving in person, picking up, and dropping off, waited in line more than one hour just to drop off on a Saturday early morning my project only took one hour exactlyLynell M.
El cliente no dejó un comentario.Michael D.
Charge my credit card way more than what I was supposed to be charged and had a attitude when I came to discuss But the brighter side there was a older lady that had checked the end and checked me out with a great attitude The younger manager sucksKRISTINA C.
El cliente no dejó un comentario.Edward M.
El cliente no dejó un comentario.Alexandra V.
El cliente no dejó un comentario.Kevin Q.
El cliente no dejó un comentario.David L.
It was all goodMichael B.
El cliente no dejó un comentario.Qun L.
Jomo and the lady owner are awesome and so helpful. This UHaul location is an excellent place to rent UHauls - it's their only business so they focus on it. All the supplies and things you need are always here. Your equipment will be here and ready when you expect it. To top it off they waited for us after hours due to a problem on the freeway making us a few minutes late. Thanks UHaul DBY.Gregory D.
El cliente no dejó un comentario.Saurabh S.
Return was quick and easyThomas B.
El cliente no dejó un comentario.RICH L.
Drivers seat was completely worn out which as terrible for my almost 600 mile trip. Door lock on drivers door was missing so I had to climb across the seat to unlock the door, ignition was worn out and had to play with the key to get it to start. Check engine light came on about 50 miles from home.Ryan S.
El cliente no dejó un comentario.Jeremy B.
Great staff. Easy location. Good ride in truck. Thanks!Kimberly B.
El cliente no dejó un comentario.Johnny A.
Great courteous serviceRobert A.
UHaul worked out perfect for me, truck rental and storage unit all in one convenient place.Catherine B. | Overall Experience
Keep it the same service it is great.roman G.
El cliente no dejó un comentario.Christopher O.
El cliente no dejó un comentario.frances H.
El cliente no dejó un comentario.Kristyn L.
El cliente no dejó un comentario.Lorena Z.
The inside windshield was dirty and when the sun hit it it was difficult to drive. the van .....maybe some windex and paper towels would have been nice. otherwise, the after-hours check-in was a little difficult till we got the right screen......there was another couple trying to return their truck, and they had problems too.Richard S.
El cliente no dejó un comentario.Peter J.
El cliente no dejó un comentario.Richard S.
Points for each rental. Benefits keep people rentingDeirdre P.
Truck exterior was pretty dirty and divers mirror shook regularly when truck was in motion. Interior was clean. Chelsea, woman at check in was brightest spot of the experience. Smart, made process easy.Robert M.
El cliente no dejó un comentario.edward K.
El cliente no dejó un comentario.Janaka P.
Staff over the top ! They are overloaded. ! Not enough help!peter V.
The owner was willing to help me check out the truck even though the store was already closed that time. She was so nice and helpful!Gelvi H.
El cliente no dejó un comentario.Donna G.
El cliente no dejó un comentario.Robin L.
El cliente no dejó un comentario.Noquel M.
El cliente no dejó un comentario.Chuck G.
El cliente no dejó un comentario.Benjamin B.
great experience, will be backCameron G.
Not happy ,my truck wasn't ready for a 6am pick up.!!! I was delayed on my move and cost me a lot of extra money!!!!Disgenio R.
The employees should get a raise.Casey S.
Really nice employees u have working in the Danbury location thank uRicky G.
El cliente no dejó un comentario.David M.
I went to pick up a pick up truck and a trailer. I almost took off with the wrong trailer, but Antonio Torres Jr. brought an important detail to my attention. I got a 6x12 with a ramp, but he showed me that the entry way for the ramp was only 5'4". This would have derailed my whole day. I really appreciate the service and care that Mr Torres provided me with. Everything was very clean and well maintained.Ryan M.
El cliente no dejó un comentario.Allen C.
El cliente no dejó un comentario.gregory B.
Although staff was friendly, the equipment we rented was not fully available (blankets, furniture dolly). No one called or text to let me know so that we could have secured those items elsewhere.Natalie G.
El cliente no dejó un comentario.James D.
El cliente no dejó un comentario.Mirsad S.
El cliente no dejó un comentario.Joann M.
El cliente no dejó un comentario.Joe C.
very goodSandro M.
El cliente no dejó un comentario.ELLEN R.
Excellent staff and equipmentANDREW K.
El cliente no dejó un comentario.Richard G.
Great staff. Great trailersArthur K.
excellent experienceTony L.
Always very nice service at this location! Pickup and drop off is very easy and timelyLaurence M.
El cliente no dejó un comentario.Soranyi G.
Great experience. In and out quickly both picking up and returning. Online factor was very helpful in that regard and staff were very courteous.John G.
El cliente no dejó un comentario.Thomas L.
El cliente no dejó un comentario.VICTOR G.
El cliente no dejó un comentario.Areli E.
El cliente no dejó un comentario.Reynaldo R.
El cliente no dejó un comentario.TIMOTHY B.
Great service- Antonia was excellentmaureen B.
I rent vans from this U-Haul very often and it's always a great experience at this location. Staff is great and equipment is cleanSuzanne K.
El cliente no dejó un comentario.Lucio F.
Personnel were all professional, efficient, and courteous.Thomas K.
El cliente no dejó un comentario.Steven Z.
Very helpfulJohn M.
El cliente no dejó un comentario.Alex R.
Keep everything as it is.Michael H.
El cliente no dejó un comentario.Juan A.
El cliente no dejó un comentario.Stephanie M.
El cliente no dejó un comentario.Mac D.
El cliente no dejó un comentario.Joseph F.
El cliente no dejó un comentario.Arthur S.
Staff was very pleasant and knowledgeable.gilber P.
El cliente no dejó un comentario.Anthony M.
El cliente no dejó un comentario.Victor F.
Chelsea and Lisa did a great job.James D.
No complaints. Super smooth transaction from start to finish. If I had to make a suggestion it would be better explaining the equipment return process if the store is closed, but that's also my fault because I was certain I'd be returning it during normal business hours. Overall, great experience.Mark D.
El cliente no dejó un comentario.William C.
El cliente no dejó un comentario.Timothy A.
Very helpful friendly staff! I highly recommend this location.MIKAKO K.
Hire more staffArthur K.
El cliente no dejó un comentario.Ricardo P.
El cliente no dejó un comentario.Lusvin P.
This place is a dump, and from the interactions with managers that we had, it's easy to see why. Don't be enticed by the one month of free storage like we were. Store your stuff someplace else. The major issue we had was that part of the ceiling to our unit collapsed, covering everything in sheetrock dust. The person they contracted to repair it fell through the ceiling into our unit, injured himself, and had to climb back out by standing on our couch. Poor guy! We weren't notified of any of this - just arrived to find a huge mess and damaged property. The manager at the time, Denny, was defensive, standoffish and basically refused to do much to help us. Everything went through U-Haul's insurance company, RepWest (which, blessedly, was professional and efficient. Denny eventually was replaced, and the new manager, Chelsea (same last name as Denny), was more willing to work with us to come to a solution. Still, it doesn't feel like the left hand is talking to the right at this place. I sent messages about the situation to U-Haul corporate and never heard anything back. You have to scan a keycard twice to unlock the outside door, but the access panel was always more finicky than a NYC subway gate, and sometime in the last couple months it was broken, so management had to come let you in (assuming they were there.) There's this vaunted security system, but on multiple occasions we arrived to find that someone had propped the outside door open with a cinderblock. I really appreciate the convenience of U-Haul's truck and trailer rental, but if you have a choice, store your stuff someplace else.Andrew H. | Overall Experience
El cliente no dejó un comentario.Vanessa B. | Overall Experience
El cliente no dejó un comentario.CHUKYMCOSSETTE A. | First Impressions
El cliente no dejó un comentario.Richard W. | Overall Experience
El cliente no dejó un comentario.Jimmy A. | Overall Experience
I had an issue with identity theft and could not access my accounts to pay my bill. Instead of anyone offering a solution or an extension of time to pay my unit was auctioned.MARK D. | Overall Experience
El cliente no dejó un comentario.kenneth m. | First Impressions
El cliente no dejó un comentario.IVANILDAX R M. | First Impressions
El cliente no dejó un comentario.George G. | First Impressions
THANKSmia c. | First Impressions
El cliente no dejó un comentario.Nomayalo W. | Overall Experience
The floor of the unit was wet no light in the unit hinge on the door was missing hardwareJAMES K. | Overall Experience
El cliente no dejó un comentario.Nomayalo W. | First Impressions
El cliente no dejó un comentario.Tim K. | Overall Experience
When I moved my staff and I had to do check out the gentlemen at check out had an ANGRY ATTITUDE toward me or toward the fact the I was not going to rent the storage unit any longer. It was bad costumer service experience at the end.Franklin I. | Overall Experience
Currently I am rating the INITIAL intake and sign-on experience. Lisa who helped me was beyond informative, helpful, and kind. I have yet to actually use this facitlity but it did look clean and environmentally beneficial to store things in. I will let you know on that once I have utilized it. ¡Gracias!Deb S. | First Impressions
El cliente no dejó un comentario.Nancy B. | Overall Experience
My storage unit had a hole in the wall and I couldn’t see insideHANNAH C. | Overall Experience
The storage facility was secure but not well lit. I would have given 5 stars if the unit had some type of lighting inside as the hallway light is not enough,Maria C. | Overall Experience
Hours not good for working peopleLusvin E. | Overall Experience
Helpful, knowledgeable, and friendly staff made this move easy!Nancy B. | First Impressions
The electric door never worked right..ed p. | Overall Experience
Great experience ALL around!! She has taken care of me for a truck rental last week and has helped me get storage unit. Best customer service!! Wish I remembered her name! Maybe Erin?? Sorry I'm bad with names! She is a keeper!!! Dawn V. | First Impressions
Lisa was great and very helpfulLouis B. | First Impressions
Every worker I met was very friendly & knowledgeable. Kept the place spotless. Well stocked with boxes. Was awesome - had 3 carts for our use. I have piece of mind my belongings will be safe.Heather M. | First Impressions
El cliente no dejó un comentario.JULIA C. | Overall Experience
The entire staff of U-Haul were excellent from buying supplies, renting a vehicle and physical storage. They all made our moving experience a lot less stressful than it could have been. Thank You for all for what you do. Keep it up. Respectfully Yours Jose Agosto Jr.Jose A. | Overall Experience
Lisa Garcia-Hall should not be working there. She's rude, takes forever & I didn't feel confident working with her that she was doing everything properly.Shandora W. | Overall Experience
I'm so grateful for the way Tony at U-Haul Moving & Storage of Danbury helped everything go so smoothly yesterday when we unloaded two trailers (one after a cross-country drive!) and moved into a storage unit at the facility here in Connecticut. Tony was polite, efficient, fair, and good at his job, but more than that, I was struck by his warmth - talking to him, you know he wants to help you. What I'd anticipated would be a stress-filled day of tight connections and challenging logistics turned into a joy. From little things like recommending the best products for protecting our mattress and sofas to helping to quickly resolve a billing question, Tony really was the cherry on top of a two-week cross-country moving odyssey. My wife and I felt so taken care of, to the point that we were sad to say goodbye to Tony when our storage unit move-in and trailer returns were complete. I really can't thank him enough for the way he conducts business. Tony is a credit to the U-Haul organization, and deserving of every accolade it can muster.Andrew H. | First Impressions
I never had a problem with anybody I love renting from here my favorite is Chelsea when ever I have a problem with my storage she goes out of her way to help mePatricia R. | First Impressions
El cliente no dejó un comentario.Louis F. | First Impressions
Friendly and courteous staff. Good explanation of services.Jeanette B. | First Impressions
The manager of the Danbury Uhaul is a very kind soul!NICHOLAS S. | Overall Experience
I don't believe that they don't have a elevator to get to the second floorMadesia D. | First Impressions
El cliente no dejó un comentario.Katie T. | First Impressions
El cliente no dejó un comentario.Cassandre M. | First Impressions
Hi, Facility generally in very good condition. Where there is opportunity here is with the staff. One female staffer runs the show and is clearly a leader. If they could get more support like her the wait times would not be as long as they normally are. . PS move out day was 8/11 for the record. ¡Gracias!Robert M. | Overall Experience
I have no disputes. However I told the person at the desk to whom I handed over the keys that though I wanted NOTHING back the room I was vacating, it contained several boxes of brand new and expensive books, video cassettes, CDCs, sheets of stamps for collectors, unused new greeting cards for all occasions, unopened packages of stationery etc etc and it broke my heart that all this would be thrown into garbage. I pleaded that the boxes be opened and checked and these materials be salvaged NOT FOR RETURN TO ME but either to be kept by an employee for personal use or for sale or for donation to library or goodwill stores. I was promised that not only would this be done but that any bank statements that may be there would be shredded and that any family photographs that may be found would be returned to me or I would be called to pick them up. The lady even asked me for my phone number and wrote it down. She promised that I would be informed. My only regret is that I have not heard a word from your office in this matter. So, NO DISPUTES, ONLY REGRETS, I feel that someone who had the storage for years deserved this courtesy. Except for this, I found the staff friendly and helpful and the facility the best that one can have.GHULAM HUSEIN A A. | Overall Experience
Minor issue: I usually had to find staff to get the sliding glass door unlocked during normal open hours. The main door has a large threshold that makes it difficult to move a heavy or fully loaded cart into the facility without risk of damage from items falling off. This can get pretty frustrating when you need to move a large volume of items in a hurry. It'd be less of an issue if the threshold of the main door is fixed to allow carts to easily roll in. Otherwise, it's a great facility and I'd be happy to rent a space again if I return to the Danbury area.Jonathan M. | Overall Experience
El cliente no dejó un comentario.VENAE N. | First Impressions
El cliente no dejó un comentario.William R. | Online Move In
El cliente no dejó un comentario.Anthony F. | Overall Experience
Great stuff very friendly Thank you for making easy to work with youSergio M. | Overall Experience
El cliente no dejó un comentario.Juan O. | Overall Experience
Good experience. Office always busy and return calls a bit slow but overall was a good experience. Chelsea is a gem. Don't lose her.Robert M. | Overall Experience
El cliente no dejó un comentario.anna p. | Overall Experience
Chelsie was incredible and provided an excellent customer experience that began on the phone through to the in person visit. She was very friendly, a great commutator and was so helpful. I rented the unit on the spot and it was because of Chelsie.... Thank you!!!!Michael V. | First Impressions
Friendly and very helpful staff. Thankful for everything they do to deliver great customer serviceEvelyn L. | Overall Experience
My transaction was handled by Jherri. She was AMAZING and very knowledgeable. She was patient and answered all my questions very professionally. She is one in a million, A BIG SHOUT-OUT TO JHERRIspencer O. | First Impressions
Very considerate, understanding associate to work with...definitely would strongly recommend your facility and staff!!!cecelia h. | Overall Experience
Excellent service,very helpful thank your!Yitan C. | First Impressions
U-Haul seems seems to offer relatively above-average service with respect to reasonably priced storage options, moving supplies, and so forth. Customer service also seems to be excellent.James R. | First Impressions
Very satisfied. It was a great short term storage solution.Susanne M. | Overall Experience
This is a GREAT facility. Very clean. It's a large dedicated U-Haul shopping center...Craig W. | Overall Experience
Great service!Bruce W. | First Impressions
The staff were pleasant and courteous. I did not have a long wait to get my truck or during its return. The storage space was clean and the staff made sure the lock would fit with ease.Susanne M. | First Impressions
PerfectSandra A. | Overall Experience
The employees were polite and attentive. I liked how clean it was kept.Michelle R. | First Impressions
Great friendly place to go to have all your needs taken care ofjulie h. | Overall Experience
I was in a crunch and Lisa was able to get me the unit I needed in record time without any issues. She was patient and nice. She was great!Nicole M. | First Impressions
Called in UHAUL and told them I was storing a Motorcycle, they said to come to your location. I go, prepare paperwork nside store. As I walk out with Rep, he says they don't take motorcycles.john R. | Overall Experience
They have roaches and blamed it on me and did nothing about it.chelsea w. | Overall Experience
Fast and easy!david c. | Reservación
Excellent people working in this facilityIVAN C. | Overall Experience
Very good sevitceDAN A. | Reservación
Thank u for helping me out god bless u all great serviceBarbara B. | Overall Experience
N/aTracy C. | Overall Experience
Sufficient. Clean, friendly enough staff, solid security.JULIE R. | Overall Experience
Excellent professional and human beings. Assisted us in all the way to understand the local culture and customs'.IVAN C. | Reservación
The manager was not here on two occasion when I sought to speak with him nor does he believe in calling customers that leave a message for him to the customer. This was touted by the staff that he wouDAVID R. | Overall Experience
My Uhaul was robbed, Uhaul never reimbursed me!Terrence H. | Overall Experience
The were very friendly.MILDRED G. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!
We have the largest selection in the industry!
We have an adaptive reuse program to better the environment!