Customer Reviews for U-Haul Moving & Storage of Danbury

Rating:

5.0

I left my dogs ball in the truck and they found it and I’m so thankful they were so nice about it!

Rating:

5.0

Excellent customer service. Jomo is always awesome!! I only rent from this location!!

Rating:

5.0

Front desk employee was very helpful and thorough through out the check in process. Very professionals and pleasant to work with. .

Rating:

5.0

I was greeted and helped as soon as I pulled in. Staff was very friendly and I wasn't there for more then a few minutes.

Rating:

5.0

The young gentleman who helped me was extremely polite, professional and informative.

Rating:

5.0

This uhaul facility was also top notch. The workers was nice, and funny great people. I would recommend everyone in the area go here. Just a warning if your bring a truck back make sure your careful. I had to turn around because there are bridges the truck won't fit under.

Rating:

5.0

Easy pickup/dropoff. Great customer service at the location. Really nice people.

Rating:

5.0

all good

Rating:

5.0

Good service

Rating:

5.0

They were professionals, though they mentioned it would take some time, the mechanic was pretty quick to believe considering his knowledge. The people are the register were very polite and answered my queries patiently.

Rating:

5.0

Good

Rating:

5.0

Friendly, knowledgeable and helpful.

Rating:

5.0

They are nice people and they take care of you right away.👍👍👍

Rating:

5.0

Staff was very professional friendly helpful couldn't ask for a better staff thanks you guys definitely I will come back to y'all next time thumbs up

Rating:

3.0

The guy gave me a key to a truck. It would not open it. Guy came out. turned it no problem. Then I tried to start it and it wouldn't turn. Didn't want o break the key so went back. Guy turned it...I felt stupid. He left I got back in the truck and it wouldn't turn again. I went back in and he came back out with me. He tried several time to turn it and then it finally did, but he acknowledged there was an issue. I said I didn't want to get stuck somewhere and I felt I wanted another truck. He agreed. I went back inside waited on line again and then got another truck. Waaaayyy too much hassle for me, and time delays when I was in a rush. People were nice, but it was a cluster.

Rating:

5.0

Why am I being charged for 2 days rental when I returned the trailer on the same day?!?! Help

Rating:

4.0

The truck was one I have rejected previously. The driver's seat is broken down, it has no rear view camera, the check engine light came on and the tire sensor light was on. It's my suspicion that 10' trucks are a bit of an odd rental and don't turn over as often as other vehicles. I'd take a 9' van, but being able to stand up straight while lifting heavy objects is kind of crucial. The staff at this location are always kind and helpful.

Rating:

3.0

The truck had major issue with seal leak on door which made it very difficult for driving on highway.

Rating:

5.0

Quick and easy

Rating:

4.0

Everything was great...the woman who helped us ..could not have more knowledgeable or nicer...It was a great experience for 2 old ladies.

Rating:

5.0

Great location - I recommend it frequently!

Rating:

4.0

When I called to make a reservation, I spoke to Gary and told him I wanted a 10 footy box truck. I got there checked in and was given a key. But the key was not for a box truck, but a pickup. So I had to go back in to straighten it out, which delayed me by 12 minutes.....On a better note, I left my jacket in the truck and they called me to tell me and held it until the next day when I [picked it up. That was great service there. Thank you.

Rating:

4.0

Returned auto transport back to the location that I picked it up to make things easier for the staff, but in the long run I should just leave it at the front door. I spoke to the lot attendant and told him where it was with my contract, and he never sign it back in. The person Fay I spoke with was excellent removed the charge from my bill, I also had a picture from when I returned unit.

Rating:

4.0

Service was great - the same guy helped me on pickup and dropoff, and he was very friendly and efficient. The facility itself is also reasonably nice (for a U-Haul location) - vehicles staged and ready to deliver, etc. My only issue was that the particular vehicle I received was VERY old (120k+ miles) and in pretty rough condition... If I needed to take it a longer distance (even 1 hour away) I would have asked for a different vehicle. Fortunately I was only doing 20-30 miles roundtrip, so not a big deal.

Rating:

5.0

Great customer service

Rating:

5.0

Great customer experience

Rating:

5.0

The staff member who helped me was super friendly and knowledgeable. The pick up experience was great.

Rating:

5.0

The wonders of modern technology. Dropped the truck, took the required pictures on the app and dropped the key in the drop box. Effortless self return while the location was closed.

Rating:

5.0

The people and service met all my needs. I will definitely recommend and use U-Haul again. Thank you

Rating:

5.0

I had problems using the app, but the local staff was excellent and always helpful.

Rating:

5.0

great place to rent trucks. the trucks are in great shape and very fuel efficiency.

Rating:

4.0

Remove Drop charges on one way equipment. FYI - Having someone on hand hook up the trailer was Excellent.

Rating:

3.0

Stop over charging it wad 19.95 to rent and they charged me 27.15 and I put gas back and the mileage was under 10 miles

Rating:

5.0

nice service

Rating:

5.0

Fantastic service from all the crew. A+

Rating:

5.0

Great customer service and very helpful

Rating:

5.0

Always have a great experience with uhaul. The team in Danbury is great! They are very friendly, helpful and quick.

Rating:

5.0

The only issue I didn’t realize is the 15’ truck includes the area above the cab.

Rating:

5.0

Professional and friendly staff. They care about customer experience and take care of the job. I had a hitch installed, very pleasant experience.

Rating:

5.0

Todo está bien

Rating:

5.0

Very efficient and knowledgeable

Rating:

4.0

"Attendance for me was great.

Rating:

5.0

Having a simple transaction such as having a hitch installed, I didn't really set myself up for high expectations. I was pleasantly surprised with the different options for my needs, the availability of appointments and the expedience of the service the day of. I arrived early and was taken in early, offered a cozy seating area and was finished in less time than expected. Overall, I couldn't have asked for a better experience. Of note is that this is my third time using this location (once for a hitch on another vehicle as well as a rental of a vehicle) and they have all been excellent experiences.

Rating:

5.0

My vehicle was brought in early and they tech finished very quickly. Keep doing what youre doing.

Rating:

5.0

Nothing. Guys at the counter were very responsive and friendly.

Rating:

4.0

No particular recommendations. The gentleman who served us was a nice, sincere person. Give him some recognition!

Rating:

5.0

Lisa was great to work with and made my experience 5 star.

Rating:

3.0

The line was exhausting and then finally got to the front and the representative was below average when it came to customer service and how to treat people.

Rating:

5.0

Always has a wide variety of truck sizes available and the folks are very friendly

Rating:

5.0

The team in Danbury were both knowledgeable and professional. I couldn't have ask for better experience.

Rating:

3.0

The person who took care of me was Extremely rude and unprofessional and had NO CUSTOMER SERVICE! Never again - told everyone I knew and will be going to another location tomorrow to get a new one . Been going alot and never had a problem until this guy!!!!

Rating:

5.0

Very good. Thanks

Rating:

5.0

The service there is the best. Great customer service and a great staff. Hats off to the Manager she is doing a great job 5 stars.

Rating:

4.0

I wish I had a refund for early removal

Rating:

5.0

Excellent facility. Great staff. Everyone there went far & beyond. Highly recommended.

Rating:

5.0

Friendly and extremely helpful during our truck rental and move-in. They also helped me into my car after I locked my keys in there. Overall great experience

Rating:

5.0

I am so happy I’m grateful with the company they helped ime a lot. Thank you for everything.

Rating:

4.0

The only improvements I would say for that location is the card reader doesn't always read your card to swipe standing there trying to swipe in and out. Need a better way The rent increases were too much multiple times a year!

Rating:

3.0

I liked their service. Nice. But too sad I lost my stuff being late to remove it. They gave me time but some days I did not have car that was the reason I was not able to do. Thank you. I might have lost some legal documents.

Rating:

5.0

Dominique has been extremely kind and positive, created solutions to problems, very patient and emphatic while helping us. His kind, humorous and uplifting attitude eased the stress we are having during the moving process. Also, thanks to Chelsea for the professional and human oriented management; very well done. Thank you U-Haul team, we rely on you.

Rating:

5.0

This location is extremely well run. They take great pride - it shows. The facility is very clean. Staff is very kind, patience and super helpful. Very impressed with them.

Rating:

5.0

What I like about U-Haul is convenient easy to access, and the location nearby. I can sleep at night knowing that my belongings are safe

Rating:

4.0

Thanks for the unit for a fair price.

Rating:

5.0

Very happy with the storage unit/facility. This location makes it convenient to move in/out. I moved away for 2 years and never had to worry about my stuff being open to the elements or infested with mice. My stuff was exactly how I left it, maybe a tad dustier but that’s to be expected. Thank you.

Rating:

5.0

They got me setup quickly and without any issues

Rating:

5.0

Everyone I encountered was kind and helpful. Definitely 5 stars.

Rating:

2.0

Rented a storage space the access card wasn’t working hours after getting stranded outside until someone from store opened access . Luckily I was there a minute before store closed, why would access be denied if it was a new reservation. Fix your system and have someone available 24 hours or later than 8 pm . Not fair for customers to have to return next day because your access system or your employees didn’t register my access card correctly

Rating:

5.0

All the staff was friendly and extremely helpful, they were able to answer all my concerns. Thank you all!

Rating:

5.0

Very good

Rating:

4.0

Would like brighter light overhead the units with wire ceilings.

Rating:

5.0

My move in date was 2/4/23 please adjust this invoice to reflect that. All the staff was extremely helpful. Thank you.

Rating:

5.0

The staff there, are exceptional, they go above & beyond, they are VERY RESPECTFUL, very courteous, very kind, you have a top of the line crew working there, bless their hearts

Rating:

5.0

I think on the weeks you should have more staff during your busy time. There was to two people in the morning when all your people were picking up when trucks. Did have to wait about 40 minutes to taken care off.

Rating:

5.0

I have been a customer since 2018 and this UHaul is a great facility and the staff has always been super helpful over the years. The only hangup I persisently encountered were the key card scanners. Since day 1, it often took 10 or more swipes to get them to read the card.

Rating:

4.0

A little expensive. The rate incentivized me to by a shed and move out.

Rating:

5.0

Great place! Friendly and helpful workers who get the job done. I would absolutely recommend this place to family and friends. Great job U-Haul it.

Rating:

5.0

Great friendly staff

Rating:

5.0

We worked with Chelsea, at the U-Haul Storage facility, 75 Division Street, Danbury, CT. She was extremely busy training a new worker but still found the time to be extremely patient, courteous, and helpful with customers. She was also helping a second customer move a very large heavy crate, while cheerfully helping us unload our truck. She is one reason why I will continue to patronize U-Haul.

Rating:

5.0

Everyone was great, thanks. Some drippage from upstairs unit persisted but all good

Rating:

5.0

Excellent staff members, would definitely recommend!!!

Rating:

4.0

UHaul worked out perfect for me, truck rental and storage unit all in one convenient place.

Rating:

1.0

This place is a dump, and from the interactions with managers that we had, it's easy to see why. Don't be enticed by the one month of free storage like we were. Store your stuff someplace else. The major issue we had was that part of the ceiling to our unit collapsed, covering everything in sheetrock dust. The person they contracted to repair it fell through the ceiling into our unit, injured himself, and had to climb back out by standing on our couch. Poor guy! We weren't notified of any of this — just arrived to find a huge mess and damaged property. The manager at the time, Denny, was defensive, standoffish and basically refused to do much to help us. Everything went through U-Haul's insurance company, RepWest (which, blessedly, was professional and efficient. Denny eventually was replaced, and the new manager, Chelsea (same last name as Denny), was more willing to work with us to come to a solution. Still, it doesn't feel like the left hand is talking to the right at this place. I sent messages about the situation to U-Haul corporate and never heard anything back. You have to scan a keycard twice to unlock the outside door, but the access panel was always more finicky than a NYC subway gate, and sometime in the last couple months it was broken, so management had to come let you in (assuming they were there.) There's this vaunted security system, but on multiple occasions we arrived to find that someone had propped the outside door open with a cinderblock. I really appreciate the convenience of U-Haul's truck and trailer rental, but if you have a choice, store your stuff someplace else.

Rating:

1.0

I had an issue with identity theft and could not access my accounts to pay my bill. Instead of anyone offering a solution or an extension of time to pay my unit was auctioned.

Rating:

4.0

THANKS

Rating:

2.0

The floor of the unit was wet no light in the unit hinge on the door was missing hardware

Rating:

4.0

When I moved my staff and I had to do check out the gentlemen at check out had an ANGRY ATTITUDE toward me or toward the fact the I was not going to rent the storage unit any longer. It was bad costumer service experience at the end.

Rating:

5.0

Currently I am rating the INITIAL intake and sign-on experience. Lisa who helped me was beyond informative, helpful, and kind. I have yet to actually use this facitlity but it did look clean and environmentally beneficial to store things in. I will let you know on that once I have utilized it. Thank you!

Rating:

4.0

My storage unit had a hole in the wall and I couldn’t see inside

Rating:

4.0

The storage facility was secure but not well lit. I would have given 5 stars if the unit had some type of lighting inside as the hallway light is not enough,

Rating:

3.0

Hours not good for working people

Rating:

5.0

Helpful, knowledgeable, and friendly staff made this move easy!

Rating:

3.0

The electric door never worked right..

Rating:

5.0

Great experience ALL around!! She has taken care of me for a truck rental last week and has helped me get storage unit. Best customer service!! Wish I remembered her name! Maybe Erin?? Sorry I’m bad with names! She is a keeper!!! 😉

Rating:

5.0

Lisa was great and very helpful

Rating:

5.0

Every worker I met was very friendly & knowledgeable. Kept the place spotless. Well stocked with boxes. Was awesome - had 3 carts for our use. I have piece of mind my belongings will be safe.

Rating:

5.0

The entire staff of U-Haul were excellent from buying supplies, renting a vehicle and physical storage. They all made our moving experience a lot less stressful than it could have been. Thank You for all for what you do. Keep it up. Respectfully Yours Jose Agosto Jr.

Rating:

1.0

Lisa Garcia-Hall should not be working there. She’s rude, takes forever & I didn’t feel confident working with her that she was doing everything properly.

Rating:

5.0

I'm so grateful for the way Tony at U-Haul Moving & Storage of Danbury helped everything go so smoothly yesterday when we unloaded two trailers (one after a cross-country drive!) and moved into a storage unit at the facility here in Connecticut. Tony was polite, efficient, fair, and good at his job, but more than that, I was struck by his warmth — talking to him, you know he wants to help you. What I'd anticipated would be a stress-filled day of tight connections and challenging logistics turned into a joy. From little things like recommending the best products for protecting our mattress and sofas to helping to quickly resolve a billing question, Tony really was the cherry on top of a two-week cross-country moving odyssey. My wife and I felt so taken care of, to the point that we were sad to say goodbye to Tony when our storage unit move-in and trailer returns were complete. I really can't thank him enough for the way he conducts business. Tony is a credit to the U-Haul organization, and deserving of every accolade it can muster.

Rating:

5.0

I never had a problem with anybody I love renting from here my favorite is Chelsea when ever I have a problem with my storage she goes out of her way to help me

Rating:

5.0

Friendly and courteous staff. Good explanation of services.

Rating:

5.0

The manager of the Danbury Uhaul is a very kind soul!

Rating:

3.0

I don't believe that they don't have a elevator to get to the second floor

Rating:

3.0

Hi, Facility generally in very good condition. Where there is opportunity here is with the staff. One female staffer runs the show and is clearly a leader. If they could get more support like her the wait times would not be as long as they normally are. . PS move out day was 8/11 for the record. Thanks!

Rating:

5.0

I have no disputes. However I told the person at the desk to whom I handed over the keys that though I wanted NOTHING back the room I was vacating, it contained several boxes of brand new and expensive books, video cassettes, CDCs, sheets of stamps for collectors, unused new greeting cards for all occasions, unopened packages of stationery etc etc and it broke my heart that all this would be thrown into garbage. I pleaded that the boxes be opened and checked and these materials be salvaged NOT FOR RETURN TO ME but either to be kept by an employee for personal use or for sale or for donation to library or goodwill stores. I was promised that not only would this be done but that any bank statements that may be there would be shredded and that any family photographs that may be found would be returned to me or I would be called to pick them up. The lady even asked me for my phone number and wrote it down. She promised that I would be informed. My only regret is that I have not heard a word from your office in this matter. So, NO DISPUTES, ONLY REGRETS, I feel that someone who had the storage for years deserved this courtesy. Except for this, I found the staff friendly and helpful and the facility the best that one can have.

Rating:

4.0

Minor issue: I usually had to find staff to get the sliding glass door unlocked during normal open hours. The main door has a large threshold that makes it difficult to move a heavy or fully loaded cart into the facility without risk of damage from items falling off. This can get pretty frustrating when you need to move a large volume of items in a hurry. It'd be less of an issue if the threshold of the main door is fixed to allow carts to easily roll in. Otherwise, it's a great facility and I'd be happy to rent a space again if I return to the Danbury area.

Rating:

5.0

Great stuff very friendly Thank you for making easy to work with you

Rating:

4.0

Good experience. Office always busy and return calls a bit slow but overall was a good experience. Chelsea is a gem. Don't lose her.

Rating:

5.0

Chelsie was incredible and provided an excellent customer experience that began on the phone through to the in person visit. She was very friendly, a great commutator and was so helpful. I rented the unit on the spot and it was because of Chelsie.... Thank you!!!!

Rating:

4.0

Friendly and very helpful staff. Thankful for everything they do to deliver great customer service

Rating:

5.0

My transaction was handled by Jherri. She was AMAZING and very knowledgeable. She was patient and answered all my questions very professionally. She is one in a million, A BIG SHOUT-OUT TO JHERRI

Rating:

5.0

Very considerate, understanding associate to work with...definitely would strongly recommend your facility and staff!!!

Rating:

5.0

Excellent service,very helpful thank your!

Rating:

4.0

U-Haul seems seems to offer relatively above-average service with respect to reasonably priced storage options, moving supplies, and so forth. Customer service also seems to be excellent.

Rating:

5.0

Very satisfied. It was a great short term storage solution.

Rating:

5.0

This is a GREAT facility. Very clean. It’s a large dedicated U-Haul shopping center...

Rating:

5.0

Great service!

Rating:

5.0

The staff were pleasant and courteous. I did not have a long wait to get my truck or during its return. The storage space was clean and the staff made sure the lock would fit with ease.

Rating:

5.0

Perfect

Rating:

3.0

The employees were polite and attentive. I liked how clean it was kept.

Rating:

5.0

Great friendly place to go to have all your needs taken care of

Rating:

5.0

I was in a crunch and Lisa was able to get me the unit I needed in record time without any issues. She was patient and nice. She was great!

Rating:

1.0

Called in UHAUL and told them I was storing a Motorcycle, they said to come to your location. I go, prepare paperwork nside store. As I walk out with Rep, he says they don't take motorcycles.

Rating:

1.0

They have roaches and blamed it on me and did nothing about it.

Rating:

5.0

Fast and easy!

Rating:

5.0

Excellent people working in this facility

Rating:

5.0

Very good sevitce

Rating:

5.0

Thank u for helping me out god bless u all great service

Rating:

3.0

N/a

Rating:

3.0

Sufficient. Clean, friendly enough staff, solid security.

Rating:

5.0

Excellent professional and human beings. Assisted us in all the way to understand the local culture and customs’.

Rating:

2.0

The manager was not here on two occasion when I sought to speak with him nor does he believe in calling customers that leave a message for him to the customer. This was touted by the staff that he wou

Rating:

1.0

My Uhaul was robbed, Uhaul never reimbursed me!