Comentarios del cliente para U-Haul Moving & Storage of Danbury

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Danbury

Grado total:

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SHARON M. en

Grado:

I just rented my second one-way truck from this location. I have used this location for all of my moving needs. They are very helpful and always have what I need - including advice. I still need more moving supplies and will rent one more one-way truck and I would not even consider renting from anywhere else.

William P. en

Grado:

El cliente no dejó un comentario.

Scott G. en

Grado:

The process from beginning to end was very easy.

Eric R. en

Grado:

El cliente no dejó un comentario.

Ralph C. en

Grado:

Help was extremely helpful

Zachary T. en

Grado:

El cliente no dejó un comentario.

Juan L. en

Grado:

Staff is friendly and attentive, thank you.

Pierre R. en

Grado:

The people in Danbury were very professional and efficient. On the other hand the website should allow a quick search of availability across dealers instead of requiring a drill down approach. I wasted time looking for a 10' trailer when in fact 12' trailers were only available in my area.

Frank T. en

Grado:

A big well deserved thank you goes out to the people working at this U-Haul location! They are all very friendly, helpful and overall a very pleasant crew of people *(the ones I met this past Sat.) leaving a positive impression on this particular customer, thank you! A special thanks to Chelsea for going way above and beyond to help and make sure that an unforeseen issue with my trailer light connection got taken care of so I could leave with my rented trailer for a scheduled appointment the next day I could not miss. She is a great example on excellent customer service and how to keep customers come back and tell stories to other people about someone caring enough to help the way she helped me this past Saturday. She could have easily just said "too bad come back tomorrow or another day "after all it was curdy around closing time" but she took it upon herself to use her knowledge and skills to solve the issue at hand and make this customer very happy, thank you Chelsea, I will for sure be back if I need a rental again.

Andre S. en

Grado:

Tony was excellent and very informative. Need more guys like him at any work place.

Katherine R. en

Grado:

Keep on doing what you are doing.

Jeremy K. en

Grado:

Once I had the rental and had finally gotten the keys everything was fine. My issue was with using the website to do the self service. The app had issues that delayed me. Having me take pictures of myself and license multiple times with no context as to what the photo was missing. Then there was getting the key. The lock box had 2 locks that would unlock when you entered the code but no instructions on how to then open the box. I had to get an employee to show me that you then had to turn the second lock to unlatch it and the box would open. Some clear instructions would be nice. It would have just been faster to have gone into the counter from the start to rent the van.

Arek D. en

Grado:

Dennis and Lisa did a great job. Both helped us find storage unit that fitted our needs. Thank you

Craig C. en

Grado:

Drop off took too long. Only one service person

Silvia O. en

Grado:

Great customer service !!! What a nice friendly girl took care of us on our return .

Russell B. en

Grado:

BRUCE WAS GREAT!

Santo S. en

Grado:

El cliente no dejó un comentario.

Joseph T. en

Grado:

KEEP doing what you do.

Raymond T. en

Grado:

I am a repeat customer at that location, they do a great job.

Douglas D. en

Grado:

El cliente no dejó un comentario.

Jeffrey M. en

Grado:

Picked up truck 1.5 hours late and the iPhone App would allow me to process the truck. Had to go inside and do it manually. At that point, it became clear your App and facility systems are not passing the full reservation information and approvals (specifically my drivers license information, etc.).

Juan S. en

Grado:

This place has to be one of th worst,your assistant manager have clue what she doing and is not professional.

Matthew G. en

Grado:

El cliente no dejó un comentario.

Michael C. en

Grado:

Can't think of a thing! The staff at U Haul are so very friendly and helpful! Consistently, that way.....Highly recommend!

Gikas M. en

Grado:

No suggestion

Nestor R. en

Grado:

All well

Andre D. en

Grado:

Nothing to improve. This site is well maintained and cared for. Lisa the rep was so concern about her customers. She should be commended. She is a great asset at this site.

Frank D. en

Grado:

El cliente no dejó un comentario.

Robert P. en

Grado:

El cliente no dejó un comentario.

Geovany S. en

Grado:

Thank u guys

James M. en

Grado:

El cliente no dejó un comentario.

natalia D. en

Grado:

El cliente no dejó un comentario.

Michael R. en

Grado:

Dennis and Lisa were very knowledgeable and helpful.

Robert R. en

Grado:

Staff was friendly and knowledgeable! Plan to use again! Thanks!

michael M. en

Grado:

Car trailer was not in the best shape. The right tire ramp when pulled out fell off of the trailer. Also, the ratchet strap mechanism is very rusty and difficult to use. It should be replaced.

Lindsay W. en

Grado:

Excellent customer service. Quick, polite, detailed, friendly.

Lee R. en

Grado:

El cliente no dejó un comentario.

Jose S. en

Grado:

The staff was very accommodating, helpful and explained everything through. Thank you. As for U-Haul!!!!! Your web site doesn’t explain that the mileage rate changes on the weekend. I saw at 0.99$ a mile and during the weekend it goes up to 1.19$ per mile. Your competition has a fixed rate 7 days a week. Not happy with U-haul corporate !!!!!!!!!!!!

Brian D. en

Grado:

El cliente no dejó un comentario.

robson B. en

Grado:

El cliente no dejó un comentario.

Irisleyda L. en

Grado:

El cliente no dejó un comentario.

Andrew G. en

Grado:

El cliente no dejó un comentario.

james F. en

Grado:

The interior of the windshield could have been cleaner.

maria P. en

Grado:

El cliente no dejó un comentario.

Brien C. en

Grado:

El cliente no dejó un comentario.

Czeslaw L. en

Grado:

El cliente no dejó un comentario.

Joseph B. en

Grado:

El cliente no dejó un comentario.

Simon C. en

Grado:

fix your web site. could not complete the on-line booking

Gary B. en

Grado:

Fast friendly service! Highly recommended!

Collin R. en

Grado:

This location was great. Extremely pleasant man helped me Immediately. Great experience

Steven A. en

Grado:

This is my third time renting from this particular Uhaul. Easy to make a reservation great customer service. Tony was great. Quick and helpful.

Stephen F. en

Grado:

Excellent Customer service. I’ve been here often and keep coming back.

Daniel S. en

Grado:

El cliente no dejó un comentario.

William B. en

Grado:

The wires on the trailer were damaged and the lights didn't work. The staff on duty changed out the wires and connector while I waited and the lights worked fine during my rental. I appreciated that the staff had the capability to make that repair without having to call in a mechanic or other person.

Thomas H. en

Grado:

El cliente no dejó un comentario.

Jorel O. en

Grado:

El cliente no dejó un comentario.

Tad W. en

Grado:

El cliente no dejó un comentario.

Madelyn D. en

Grado:

El cliente no dejó un comentario.

Angelo O. en

Grado:

Thank you

Eran P. en

Grado:

All great

James K. en

Grado:

El cliente no dejó un comentario.

Amelie S. en

Grado:

El cliente no dejó un comentario.

Bruce R. en

Grado:

Staff very friendly and the process was quick and easy

Christopher C. en

Grado:

El cliente no dejó un comentario.

Ted S. en

Grado:

My experience was excellent. I will definitely tell my friends to rent there.

Mark F. en

Grado:

Terrific staff and facility.

Abraham R. en

Grado:

El cliente no dejó un comentario.

Simon C. en

Grado:

El cliente no dejó un comentario.

patricia j A. en

Grado:

El cliente no dejó un comentario.

Quacey-Ann M. en

Grado:

El cliente no dejó un comentario.

Andrea C. en

Grado:

The trailer we rented was dirty, the latch/lock did. It work and actually opened while we were transporting items. Our valuables got wet due to this malfunctioning lock. Very disappointing.

Ronald N. en

Grado:

Note: 15' trucks have no cruise control. This was the most uncomfortable truck to drive that I have ever driven. Just 300 miles was painful. Also pretty sure the last renter put 88/E15 gas in it because the engine ran terribly the whole trip. Finally, most other one-way rental companies give unlimited miles. Uhaul did not and I felt like I was going to run out of miles. Other than that, the price couldn't be beat.

jim W. en

Grado:

El cliente no dejó un comentario.

Todd G. en

Grado:

El cliente no dejó un comentario.

Robertson B. en

Grado:

Specialized cartons need better and clearer instructions on how to use.

Yosef L. en

Grado:

The staff working at this location are great. Stay the same.

George H. en

Grado:

The ladies at this facility work very hard and deserve raises. They are doing an excellent job. Because if them l will recommand this facility to others.

Maria F. en

Grado:

Everything was amazing. The woman was assisting me there had so much attention and patience with my situation. I was in rush last minute and she was great! Liz or Lisa..... thank you! I hope the new year keep bringing this BEST QUALITY of a good job, you guys serving your customers! Appreciate, Maria A.Ferreira

Gregory W. en

Grado:

1. Counter agents at Danbury location poorly informed on the process of 1-way rentals and poorly trained to use the U-Haul website. Not one person was able to confirm which location to drop off the truck in Clayton, NC. 2. No instructions were given on operation of the vehicle. 3. The truck brakes were very unsafe and in desperate need of replacement. It was extremely dangerous when having to react quickly to road conditions and the brakes were not responsive enough.

Rufus D. en

Grado:

Keep up the friendly atmosphere!

Andrew K. en

Grado:

El cliente no dejó un comentario.

Enrico T. en

Grado:

El cliente no dejó un comentario.

David B. en

Grado:

Staff very helpful!

Jonathan M. en

Grado:

Very fair rate for a job that was only going to take a few hours, I was happy that I was not price-gauged.

Donald T. en

Grado:

El cliente no dejó un comentario.

DANNY M. en

Grado:

El cliente no dejó un comentario.

Brian T. en

Grado:

El cliente no dejó un comentario.

Brian T. en

Grado:

El cliente no dejó un comentario.

Laurence H. en

Grado:

Hire more friendly positive young women like the one who took such good care of me today.

Robert Z. en

Grado:

El cliente no dejó un comentario.

Walter G. en

Grado:

Nothing; you are perfect!

George H. en

Grado:

Had an excellent experience. The woman at this facility were hardworking and extremely professional.

Patrick F. en

Grado:

El cliente no dejó un comentario.

Michael B. en

Grado:

App does not work for returns. Have a working lock box so you dont over charge Better customer service from employees Spare keys for vehicles Would NEVER recomend your company EVER or use you again and I still need to rent for 3 more trips.

John D. en

Grado:

Very pleased. The customer service was superior. Thank you for making this a pleasant experience

Richard F. en

Grado:

El cliente no dejó un comentario.

Maurico D. en

Grado:

El cliente no dejó un comentario.

Thomas L. en

Grado:

System to entire all information too complicated, locked up

Christian H. en

Grado:

The packing boxes were very flimsy and rip so easily. The clear packing tape is of the worst quality. It rips, tangles, and doesn't even stick well. You should sell Scotch brand only.

Timothy D. en

Grado:

The drop off after hours is a bit cumbersome. Should be a lot easier.

spencer O. en

Grado:

My transaction was handled by Jherri. She was AMAZING and very knowledgeable. She was patient and answered all my questions very professionally. She is one in a million, A BIG SHOUT-OUT TO JHERRI

cecelia h. en

Grado:

Very considerate, understanding associate to work with...definitely would strongly recommend your facility and staff!!!

Yitan C. en

Grado:

Excellent service,very helpful thank your!

James R. en

Grado:

U-Haul seems seems to offer relatively above-average service with respect to reasonably priced storage options, moving supplies, and so forth. Customer service also seems to be excellent.

Susanne M. en

Grado:

Very satisfied. It was a great short term storage solution.

Craig W. en

Grado:

This is a GREAT facility. Very clean. It’s a large dedicated U-Haul shopping center...

Bruce W. en

Grado:

Great service!

Susanne M. en

Grado:

The staff were pleasant and courteous. I did not have a long wait to get my truck or during its return. The storage space was clean and the staff made sure the lock would fit with ease.

Sandra A. en

Grado:

Perfect

Michelle R. en

Grado:

The employees were polite and attentive. I liked how clean it was kept.

julie h. en

Grado:

Great friendly place to go to have all your needs taken care of

Nicole M. en

Grado:

I was in a crunch and Lisa was able to get me the unit I needed in record time without any issues. She was patient and nice. She was great!

john R. en

Grado:

Called in UHAUL and told them I was storing a Motorcycle, they said to come to your location. I go, prepare paperwork nside store. As I walk out with Rep, he says they don't take motorcycles.

chelsea w. en

Grado:

They have roaches and blamed it on me and did nothing about it.

david c. en

Grado:

Fast and easy!

IVAN C. en

Grado:

Excellent people working in this facility

DAN A. en

Grado:

Very good sevitce

Barbara B. en

Grado:

Thank u for helping me out god bless u all great service

Tracy C. en

Grado:

N/a

JULIE R. en

Grado:

Sufficient. Clean, friendly enough staff, solid security.

IVAN C. en

Grado:

Excellent professional and human beings. Assisted us in all the way to understand the local culture and customs’.

DAVID R. en

Grado:

The manager was not here on two occasion when I sought to speak with him nor does he believe in calling customers that leave a message for him to the customer. This was touted by the staff that he wou

Terrence H. en

Grado:

My Uhaul was robbed, Uhaul never reimbursed me!

MILDRED G. en

Grado:

The were very friendly.

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