Comentarios de los clientes para U-Haul Moving & Storage of Crystal

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Crystal

Clasificación general:

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ANDREW B.
Clasificación:

El cliente no dejó un comentario.

Neal C.
Clasificación:

Had a guaranteed reservation in White Bear Lake, Mn. called to say sorry no truck for you. asked for my $50 said I would hear in 72 hours, didn't. Called the central number, they located on WAY out of my way, they said I owed money, I said no I don't- paid with initial reservation, was told that one would be refunded, pay again, did NO REFUND

MITCHELL M.
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El cliente no dejó un comentario.

Jeannine F.
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Nothing! I always rent from the Crystal MN Uhaul. It is a easy process and never a hassle. Keep up the great work!

Lori T.
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Unmasked employees one of which leaned over my shoulder to check milage and fuel levels when I returned the u-haul. Not acceptable

Adam G.
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El cliente no dejó un comentario.

Thomas H.
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Everything went well for our move. I called the day before pickup to change to a larger truck. One was not available at the location of my initial reservation, so I was seamlessly referred to a different u-haul location.

Jaclyn R.
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The employee who helped me out is outstanding. This guy was patient with all my questions and was kind. Because Of his excellent service I would tell all my friends to utilize Uhaul every time they want to move our need a storage unit

Pete H.
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the service representative was excellent!

TRACI D.
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El cliente no dejó un comentario.

DANIEL C.
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Please have Uhaul team member remove snow from utility trailer - the trailer had five plus inches of snow accumulation in the trailer bed An inconvenience for me the customer and a safety issue

Carolyn B.
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El cliente no dejó un comentario.

Heather N.
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El cliente no dejó un comentario.

REMY M.
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El cliente no dejó un comentario.

Brenda S.
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El cliente no dejó un comentario.

FALLON C.
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very helpfl

Crystal J.
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El cliente no dejó un comentario.

David H.
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El cliente no dejó un comentario.

Derek B.
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Clean the Truck out before renting there is a Virus so you should do a better job of cleaning up your trucks and I would like a refund

Melissa M.
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El cliente no dejó un comentario.

Peter G.
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El cliente no dejó un comentario.

Paul H.
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The guy behind the counter was very nice and sympathetic to all the trouble we had delt with. None of our issues were his fault. But there was some nasty substance in the cupholder of the truck, and they moved our location and forgot our dolly.

Jamie S.
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Very impressed with the service. Easy pickup and drop-off. If I had any suggestion: possibly a cleaning of the windshield. Seemed to need it. But, that's it. Equipment was great. Thank you.

macdella A.
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Treat people right. I booked the U-Haul until 10:00 am, things did not go as plan. I returned it after 3:00 pm. I was charged. I came by the location and begged and pleaded with the personnel that I had a situation. he agreed to take off $50.00. I was grateful for the help. made funds available for the payment. Then I realized that they had charged me $150.00 more plus double charged me 2 separate amounts. one amount was $208.00 and the other was $245.00. I drove to the twin cities from Fargo to talk with them. the agent was so rude and disrespectful. He insulted me in and out. called me a liar and many other names. threatening to throw me out of the store if I open my mouth. it was very humiliating and sorrowful.

Laverjerray J.
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Sales lady was excellent!!!

AARON Y.
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Customer service was excellent. I would change nothing.

Mai Pa V.
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El cliente no dejó un comentario.

NATALIE B.
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The truck I rented had a couple things with issues. I did not feel 100% safe driving it at night. The headlights were extremely dim, the cab shook violently when driving over the speed of 50mph and the fuel gauge didn't work, so I didn't know what level my fuel was at.

Janette S.
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El cliente no dejó un comentario.

Jeff M.
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Have employee check equipment thoroughly

jason A.
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El cliente no dejó un comentario.

Venkatramana K.
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The vehicle was not clean and was smelling cigarette smoke.

Sonny H.
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El cliente no dejó un comentario.

John G.
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El cliente no dejó un comentario.

Tim F.
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El cliente no dejó un comentario.

Alison D.
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El cliente no dejó un comentario.

Peter M.
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I applaud this location's social distancing measures, including the online check-in feature and in-store processes.

Kelly K.
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El cliente no dejó un comentario.

Robert K.
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Customer service resolved gas shorted by former customer & missed facility reporting. Very pleased with U-Haul's resolution.

Anita S.
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El cliente no dejó un comentario.

Greg T.
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We ordered boxes which you forgot to send and ended up having to credit us for but I had to run out a buy boxes before we could finish the move adding to the stress of the move

John T.
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El cliente no dejó un comentario.

William S.
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El cliente no dejó un comentario.

ERIC T.
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El cliente no dejó un comentario.

Kalen S.
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The person was there waiting when I arrived. Awesome and quick!!!

STACEY L.
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Make sure snow is removed from vehicles for renter. There was a snowstorm the day before and as someone that was using the contactless rental I had to go inside the building and find someone that could remove the snow. Also, the back of the truck wasn't cleaned from the previos rental

Salah A.
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El cliente no dejó un comentario.

Thomas S.
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El cliente no dejó un comentario.

JAMES S.
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Absolutely nothing, you're doing a great job

Thomas B.
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Best team in uhaul

Kris M.
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Have rented 2 times in the past 3 weeks and both times were quick pick up, no hassle returns and great customer service.

Robert B.
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El cliente no dejó un comentario.

Eric H.
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El cliente no dejó un comentario.

Thomas W.
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El cliente no dejó un comentario.

Dominic K.
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El cliente no dejó un comentario.

Thomas B.
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The people here are great. Uhaul phone system is often overwhelmed and it can be difficult to reach anyone anywhere with long waits on hold.

Chantapborey T.
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Awesome/fast service

nicole Q.
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It was extremely easy to return and the worker helped me get $10 returned to me since i didn't get equipment i had reserved

DAVID U.
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El cliente no dejó un comentario.

Jon E.
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Employee Jake seemed not to know what he was doing, repeatedly asked questions that I had answered in the online pre-pickup order. His supervisor had to repeatedly correct and instruct him. Better training for employees would help. Lick & a promise approach to informing me on what to expect and do at the return dropoff of your truck. I discovered that I was to drop off my copy of the contract with the keys, leaving me without a copy in hand for followup. I should have received 2 copies of the contract.

Kong M.
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El cliente no dejó un comentario.

Genevieve N.
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Please check the brakes. They were noisy when braking

Sean H.
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What you'd hope for in a rental. Got the truck without hassle. You have to return with the same level of fuel but they give you a sheet to estimate how much to add (that was correct), and returned it painlessly. Just remember to adjust your mirrors before you get on the road. It's a big truck and you need those ...even to leave the parking lot.

Timothy K.
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El cliente no dejó un comentario.

Rick H.
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Not a thing.

RICHARD S.
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El cliente no dejó un comentario.

Kris M.
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Really nothing. The store mgr checked me in personally. Suggested some welcome changes to my original reservation. Great service ! His staff very helpful and personable.

altovise K.
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El cliente no dejó un comentario.

Elaina C.
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El cliente no dejó un comentario.

Brent L.
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El cliente no dejó un comentario.

lonzy P.
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El cliente no dejó un comentario.

Matthew K.
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El cliente no dejó un comentario.

thomas K.
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The website to return the truck would not work.

Toby C.
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El cliente no dejó un comentario.

Wayne J.
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El cliente no dejó un comentario.

Christine W.
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El cliente no dejó un comentario.

Cheryl S.
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Excellent service and trucks. So easy to work with!! Made our move very smooth!!

Somphavanh B.
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El cliente no dejó un comentario.

richard K.
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Your service people were all easy to work with and professional.

AMANDA L.
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El cliente no dejó un comentario.

Emmanuel A.
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El cliente no dejó un comentario.

william J.
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Freest service

rod W.
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El cliente no dejó un comentario.

david P.
Clasificación:

This is the third time I have used this location, to rent a trailer. Each time I have found U-Haul Moving & Storage of Crystal to be outstanding. The paperwork took just a minute and the staff hooked up the trailer, to my vehicle and had me on my way, in less than five minutes. This location has professional, knowledgeable and friendly employees, who know what they are doing and are extremely efficient in what they do. I highly recommend this location for your U-Haul truck & trailer needs.

Nicolle K.
Clasificación:

It was a horrible experience picking up the uhaul. I was stuck in the rain outside and my truck wasnt available no one around to help!! Sat on hold for over 28 minutes and had to walk 3 miles in the rain. AWFUL

Marc P.
Clasificación:

Bigger parking lot

Tonger L.
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El cliente no dejó un comentario.

LaToya P.
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El cliente no dejó un comentario.

Denise M.
Clasificación:

Have more customer service, more help at counter to assist customers. Why do necessary work online to avoid or limit your time at counter to wait in line for more than 30 minutes for a key for truck rental.

gwendolyn D.
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The check engine light was on, the driver's seat leaned to one side, and the driver's side window handle was broken. A better truck. Yes, I did mention the check engine light to the attendant.

Willie H.
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Very nice respectful staff on site. I was in and out.

Paul S.
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Great, fast and easy service.

Luke B.
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Can't remember the employee's name, but she was great and super helpful. Thanks!!

Shashikant B.
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El cliente no dejó un comentario.

Eric A.
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El cliente no dejó un comentario.

Ofelia E.
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El cliente no dejó un comentario.

Ryan P.
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El cliente no dejó un comentario.

Troy J.
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Customer service rep was insanely rude. He was still working when I returned the truck. I get that he, at that point, wasn't responsible for returning it, as it was 7:04. But he was so rude. He was still on shift, returning vehicles. I asked him how I do it, since he said he was no longer working. All he did was point at a sign for return vehicles. When I asked him to clarify, he said “we're closed”. Unbelievable.

Jean D.
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El cliente no dejó un comentario.

Jeffrey C.
Clasificación:

El cliente no dejó un comentario.

BARBARA P. | Overall Experience |
Clasificación:

Excellent!!!

STACY Z. | Reservation |
Clasificación:

Very upset. Was not notified that I couldn't use the storage unit I rented until I arrived with all of my belongings. Had to go to the Brooklyn Park site, I hate it, had to get 3 units vs 1

BONITA S. | Overall Experience |
Clasificación:

.

JONATHAN B. | Overall Experience |
Clasificación:

All staff very friendly and helpful.

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