Customer Reviews for U-Haul Moving & Storage of Crosstown

2501 comentarios

3611 S Port   Corpus Christi, TX 78415
(@ Crosstown Expressway)

(361) 855-4434

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(361) 855-4434

3611 S Port
Corpus Christi, TX 78415
(@ Crosstown Expressway)

Services at this Location:

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

JOEL N. 
Clasificación:
4.0

El cliente no dejó un comentario.

James P. 
Clasificación:
5.0

Assisted with trailer hook up and drop off. Friendly staff.

CHARLES L. 
Clasificación:
5.0

The location fuel tank showed full on the fuel meter, but it wasn't completely full. I put in more gas than I used on the trip. I drove the vehicle 18 miles and put in around 4 gallons of gas. I would believe that the vehicle would get more than 18 miles per gallon. Other than that, your employees were great and very friendly. I would have customers be cautioned about faulty readings.

RONALD W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCOS S. 
Clasificación:
3.0

El cliente no dejó un comentario.

MACK R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rogelio R. 
Clasificación:
3.0

Had to wait 10 minutes for someone to help, walked around outside and no one was to be seen.

Gary B. 
Clasificación:
5.0

El cliente no dejó un comentario.

YVETTH G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Enrique T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Connor H. 
Clasificación:
5.0

Ty for everything and support and taking great care of my things and I hope whoever receive the benefits of my stuff I buoys them as well ty once again

GIna M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LUCKY R. 
Clasificación:
1.0

Ive had an outstanding issue that i have been calling on for over a year this issue is from 2018. And i am fed up with dani and his corpus Christi south port uhaul establishment. No one has handled my issue of an out standing balance feom a unit covered in rat poop.

oneshia s.  |  Overall Experience 
Clasificación:
5.0

Great customer service, very helpful and informative.

CHAD E. 
Clasificación:
4.0

El cliente no dejó un comentario.

GREGORY N. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAWNA R. 
Clasificación:
5.0

Easy in and out. Smart and friendly clerk

FERNANDO Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHANIE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcos L.  |  Overall Experience 
Clasificación:
5.0

Gentleman who helped me was awesome, friendly and prompt!

Eulalio M. 
Clasificación:
5.0

Thank you for helping us keep it another day without problems .

Daniel G. 
Clasificación:
5.0

I won't fault this location but I am not happy with uhaul organization skills as they called me the day before I picked up my truck to tell me I was good to go but didn't have any of the equipment I requested so what's the point of renting the truck with the tools needed to actually put the stuff in the truck. They found me a different location and yet again that location didn't have the required equipment. The final location finally had all the stuff I needed but was a lot farther away from the original location. Terrible planning abilities on uhaul. Overall after all the bugs were worked out it was what I needed to move.

GABRIEL K. 
Clasificación:
3.0

Hold times on the phone were 20 minutes communication was poor between uhual and us we scheduled to have the container delivered then few days later u haul called back to schedule the delivery my wife was very irritated and it takes A LOT to get her irritated

Todd M. 
Clasificación:
5.0

El cliente no dejó un comentario.

COREY V. 
Clasificación:
1.0

This by far has been the worst experience that I have ever had in my life time I will not recommend this company to anyone. The box showed up late. When the U-BOX was dropped off I went to go open the box and there was someone's lock on it. Could not get in touch with anyone to get the lock removed when we got in touch with someone they said just cut it off. That is not professional at all you guys should have looked over the box with me and showed me how to work this. So we lost one hole day of packing.Box was dropped off to our house on the date that they said it would get here that was grate but until we pulled the cover off some one ran the fork lift forks straight in to the box stabbed our belongings with damage to our things. You guys need to really start to be carful with peoples belongings. I will never use this company again and I will NOT RECOMMEND your company to any one. Wish I could add photos so you can see how bad your drivers are.

ALLEN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria F.  |  Overall Experience 
Clasificación:
5.0

The same way you do one customer and have good deals work things out with them in case the say price is to high

JUAN MANUEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria F.  |  First Impressions 
Clasificación:
4.0

Do not allow retirees to tie up check out process for hours.

ROGER ALAN H. 
Clasificación:
4.0

Ninguno

Reginald E. 
Clasificación:
4.0

Attendant Nicholas was very professional in explaining everything, excellent Customer Service, will totally recommend to others. Thank You.

DIANA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Yvette C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randolph A.  |  First Impressions 
Clasificación:
2.0

Attended to all my questions and requests , very professional.Thanks

Richard C. 
Clasificación:
5.0

All employees acted very professional and answered all my questions of concern, Thanks U-Haul!!!

Richard C. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID A. 
Clasificación:
4.0

Customer rep working was very helpful and knowledgeable. I also appreciate that your location was very respectful of allowing us to purchase without requiring a mask for COVID mitigation that was lifted by our governor. Some businesses continue to harass people who are not wear mask even though our governor opened our state 100% with no mask required. Very grateful for their professionalism and their good customer treatment.

Jesus G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERTJ W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHON H. 
Clasificación:
3.0

Truck had a strong order of cigarettes and had a shaking problem at around 65 to 75 mph

JUAN J. 
Clasificación:
5.0

Vey happy with services Staff very friendly and knowledgeable

JAMES GARY L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBORAH P. 
Clasificación:
5.0

El cliente no dejó un comentario.

kenneth s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNNY S. 
Clasificación:
2.0

Honestly next time let me do my own inspection the guy didn't let me do it. The manager was only upset because of the fact that roadside assistance was never used but I was never told about it and honestly I never knew that y'all guys doroadside assistance so being a little bit more informative would have been really nice. So I can understand his frustration with that situation but still it would have been nice to know more information. but if I would have done to check on the vehicle it would have been so much easier for me to use it but I never even had a chance to use the equipment as every part on their was already starting to fall apart before I even left so. Definitely allow the customer to do their own checks

JONATHAN ALEXAND A. 
Clasificación:
3.0

I was on time for my appointment at 8:30am, but they made me wait for over 45 minutes before they helped me, and there were only two customers in front of me. One lady that worked there was just sitting there the whole time, acting like she was invisible. If she is going not going to be helping customers, then she should not be sitting there. They need more staff in the morning. They tell you that they will be right with you, but that is a lie. They should set the proper expectations when a customer walks in. When you call on the phone, you are on hold for way too long as well. The manager never called me back either. Nobody who works at this location is in a hurry. They take there time doing everything. Compared to Discount Tire, this place is a joke in terms of being managed correctly.

Jeffrey J. 
Clasificación:
4.0

Very nice and helpful although they did not inform me that I had a limited number of miles to utilize the vehicle. Had I known this before I could have purchased those up front or made other arrangements. to pickup items requiring the use of the truck.

Gasper D. 
Clasificación:
5.0

Employee was excellent! He offered best services . And he didn't give me any hassles . I was disappointed in Regional office personal. Rude and uncooperative.

Brenda Q.  |  First Impressions 
Clasificación:
5.0

Everything was perfect

OFELIA C. 
Clasificación:
5.0

All was good

JESUS R. 
Clasificación:
5.0

All perfect service

JORGE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

hugh T. 
Clasificación:
5.0

Good dependable equipment! Very professional, and friendly staff!!! They gave me one hell of a discount! I will be bringing them a couple of boxes of pizza for the great experience. Thank you U-haul for the awesome experience!!!

Steven F. 
Clasificación:
5.0

Everything was great

WILLIAM S. 
Clasificación:
5.0

The staff has been more than helpful. I miscalculated the size of the storage needed. And the staff quickly moved me into a bigger storage room. With no hassle I can't thank them enough. I've had a great experience with this U-Haul storage facility.

Eduardo F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JORGE ARMANDO B. 
Clasificación:
5.0

The people who work there are very good at their job!

Carlos T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randolph A.  |  First Impressions 
Clasificación:
5.0

Great customer service . I will continue to go back whenever I in need of a rental truck . Keep up the good work !!

ALEGANDRO G. 
Clasificación:
5.0

Very Nice staff and very Helpful . Easy move in move out experience!

Joseph F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHANIE V. 
Clasificación:
5.0

El cliente no dejó un comentario.

clarice w.  |  First Impressions 
Clasificación:
5.0

Thank you was great service great customer service Bug and Rat safe Thank goodness

adelina g.  |  Overall Experience 
Clasificación:
4.0

The staff was friendly and very helpful! Thank you U-Haul!!!

Mark K. 
Clasificación:
2.0

El cliente no dejó un comentario.

Geremy V. 
Clasificación:
5.0

El cliente no dejó un comentario.

John K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALBERTO JR C. 
Clasificación:
1.0

El cliente no dejó un comentario.

George D. 
Clasificación:
1.0

El cliente no dejó un comentario.

Demetrius V. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose D. 
Clasificación:
5.0

El cliente no dejó un comentario.

april c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

George P. 
Clasificación:
5.0

Tony, our rental agent was very helpful and knowledgeable, it was a pleasure doing business with this individual and location . I will highly recommend to anyone.

adolfo S. 
Clasificación:
5.0

Polite, professional, and ready I help

Harby L. 
Clasificación:
5.0

Extraordinario servicio al cliente

Paula A. 
Clasificación:
5.0

Everybody was great from the person on the phone that took my reservations to the gentleman that help

tim P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesse G. 
Clasificación:
5.0

El cliente no dejó un comentario.

OLIVIA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT M. 
Clasificación:
2.0

Why am I being charged for miles if there is no miles involved? There isn't an odometer on the trailer so the price should not be affected based off the miles.

MANUEL N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Toni H. 
Clasificación:
5.0

Michelle was excellent along with her co-workers all very thorough!

EDUARDO C. 
Clasificación:
2.0

El cliente no dejó un comentario.

victoria p.  |  Overall Experience 
Clasificación:
5.0

Fast, friendly service

Juan M. 
Clasificación:
5.0

Great customer care

DAVID EDWARD JR R. 
Clasificación:
4.0

I went to another u haul location and the agent was like well I don't have any that I can get you. I will put you in the traffic which I'm sure is a search finder. And that's all I can do. Where as at this location the man mess like I don't have the truck you want but I can match you up the best i can and help you out. This location took better care of the customer than the previous location

Michael G. 
Clasificación:
5.0

El cliente no dejó un comentario.

BERNARD C. 
Clasificación:
5.0

El cliente no dejó un comentario.

IGNACIO MEDRANO L. 
Clasificación:
3.0

Trailer lights on right side quit working . Uhaul sent me to 3 places before I could get the trailer that I needed.

randy E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald K. 
Clasificación:
3.0

The truck was in need of some kind of repair. Couldn't drive it over 45 for fear it would fall apart.

ADAM C. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Teon A. 
Clasificación:
5.0

El cliente no dejó un comentario.

elizabeth V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bradley W. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD C. 
Clasificación:
4.0

Lock the back of your trucks. There were remnants of someone sleeping in the back of the truck I rented. He used all the blankets. There was beer and smelled like cigars and urine.

benito C. 
Clasificación:
5.0

Everything was excellent

JOSE A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bridgett G. 
Clasificación:
2.0

I had an appointment for 6:00pm to pick-up a trailer. I arrived 5:15pm and there was a customer already waiting for service. Not sure how long he had been waiting. stood there 15-20 min no employees there at counter or in yard. I called the phone # and a recording answered it stated " you are next in line could be up to a 15 min wait" I hung up phone. a couple more customers came in and saw myself and the other customer waiting and left after 5-7 min. After another 10 min a guy (I think the store manager) came in and asked "who's next" in a rude tone. The customer in front of me let me go nex since I had an reservation (very nice of him). The guy asked me what i needed, I stated I had an reservation to pick up trailer. He had trouble finding my reservation. he found it and stated I hope I have one of these trailers left. Puzzled as i was I had a reservation for a specific trailer. It should be reserved????? Afte that he found the trailer and we proceeded to hook to my truck. point is there was no one at counter for almost 30 min with customers waiting. I have rented from U-Haul quite a few lately and will continue to do so. But will not rent from this location. The guy was rude and impolite. I work in a retail business and even if you are having a bad day you cannot let the customer see it.

Robert C. 
Clasificación:
2.0

Vehicle was not available on confirmed date. This delayed my move by a day. Staff simply said, "yeah, I'm sorry." Unacceptable.

JUSTIN W. 
Clasificación:
2.0

Cancelling was more complicated than I should have been. The storage area was clean but NOT well maintained. Upstairs lockers have oversized steps to get to them and no lift access.

Derek F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ana R. 
Clasificación:
5.0

Great group of folks knew what i need it and help me with my choice , Danny and his staff were great very helpful . Thanks guys

Rogelio C. 
Clasificación:
4.0

El cliente no dejó un comentario.

CARLOS G. 
Clasificación:
5.0

Got in and out no problems , hook the trailer right had no problems with it work great no problems , return was fast and easy in and out fast Thanks for the help Danny is a great manager they are all PROS Thanks a lot

Rogelio C. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOE G. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES E. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADRIAN M. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAZIEL V. 
Clasificación:
5.0

They were fast and friendly. Thanks again

Joe G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan M. 
Clasificación:
5.0

The person who check me in , i asked him to pull the truck up for me and he did not listen.. I was parked in a handicap spot for a reason , I didn't appreciate that all the times i have been with u haul they never just point to me where the truck was. especially if I asked ...

tammy R. 
Clasificación:
1.0

I had a reservation for a climate control 10x15 at the SPID location however after packing my entire house in Houston and driving 4 hours I am told at the SPID location that they don't have any available. They referred me to their Port location so after arriving there we are given 2 storage options neither are climate controlled which is specifically what I needed. The 2 options included one that still had a mattress and other miscellaneous stuff from the previous tenant or one with Big holes in the walls and grease and dirt all over the floor. So all of mine and my families possessions are now stored in a 10x15 non climate controlled storage rooms with holes in the wall which can be accessed by the room next door but at that point I don't have an option because they tell me I still have to get the truck back to SPID by 3pm and I was out of time. I appreciate being left stranded with no where to put my stuff because y'all messed up the reservation and the extreme lack of caring from your staff. I spent over $500 renting a truck from Uhaul which I have done several times in the past but this will be the last time I ever use U-Haul for truck or storage and I am going to make sure I tell every family member and friend exactly how my experience went And show them the pictures I took of my storage unit so they know what to expect if they ever have the need for storage or truck rental. Thank you for the worst experience possible.

MARK W.  |  First Impressions 
Clasificación:
2.0

The staff acted like I was bothering them when I informed them that my card would not open the door. The clerk rolled his eyes and said, "Well I guess I'll have to go let you in". Very rude.

shelley b.  |  First Impressions 
Clasificación:
4.0

Yall need elevators

Derek F.  |  First Impressions 
Clasificación:
5.0

PLEASE PLEASE PLEASE get vehicles with cruise control. Even semi trucks have cruise control.

MICHAEL L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Allen D.  |  First Impressions 
Clasificación:
4.0

Everything was great as in service but the only problem was that there was little nails scattered around the storage units. We picked as many as we could. However I still got a nail in one of my tires.

SAMUEL R.  |  Overall Experience 
Clasificación:
5.0

Jeremiah did a great job in assisting me.

G W W.  |  Overall Experience 
Clasificación:
1.0

When I came back to retrieve all my belongings out of my inside climate controlled unit the floor and most of my belongings were covered in rat poop. Was told by two different managers that there is nothing they can do because I didn't purchase the extra coverage for the unit. I understood in the event of a fire, burglary, flood or something like that my stuff would not be covered. But I didn't think that included basic housekeeping and pest control. Unbelievable, will never use again.

Aaron S.  |  Overall Experience 
Clasificación:
5.0

Jeremiah the manager, is extremely helpful, knowledgeable and 100 percent committed to fantastic customer service. He deserve a raise and needs to be prom~outed to a general manager executive type position. Thank you, glenn wekony.

G W W.  |  First Impressions 
Clasificación:
5.0

Great place.

Isabel M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe G.  |  First Impressions 
Clasificación:
5.0

Everyone and everything was awesome. I've rented there before and will rent at a further date if needed. Also will recommend to everyone I know. Thanks to Danny Medrano and his staff

Luis B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria B.  |  Overall Experience 
Clasificación:
4.0

I wish this building had elevators to help those who move in on the second floor.

Jamie L.  |  Overall Experience 
Clasificación:
5.0

Not one complaint from me, very professional thanks

Leonardo C.  |  Overall Experience 
Clasificación:
1.0

Had mice in my stuff, said it was temperature controlled and was not, nice got into and chewed up stuff that is very old and purchased in the country Jorden, put a claim in and have yet to hear anythi

eloy g.  |  Overall Experience 
Clasificación:
2.0

Only one lady behind the desk was friendly. Both men I worked with one month seemed to have chips on their shoulders. Assistant Mgr. Mike was flat out rude when we moved in one month ago.

Don or Kendi T.  |  Overall Experience 
Clasificación:
5.0

Daniel and all the staoff at the So. Port location are excellent customer service reps.

Luis B.  |  Overall Experience 
Clasificación:
3.0

Assistant Mgr Mike gave me a hard time about turning in the trailer 90 minutes late despite electrical issues the night B4 and not calling roadside assistance. Had to involve mgr. to avoid a late fee.

Don or Kendi T.  |  First Impressions 
Clasificación:
1.0

Failed to have access to ubox when scheduled. Worse part was the manager and 2 employees. They were very rude ! The only one who was genuinely apologetic and helpful was the assistant manager.

Maria B.  |  Overall Experience 
Clasificación:
2.0

My large unit did not have any lights and there was Rat feces on all my stuff. I mentioned to staff and their response was "take pictures and show to your insurance"

CRISTAL DAWN B.  |  Overall Experience 
Clasificación:
5.0

Contrary to some reviews Danny and his staff were extremely helpful through our move. We rented a truck and storage unit while we remodel our business hassle free. Thx for your service.

Monica E.  |  First Impressions 
Clasificación:
5.0

So far so good.

gary h.  |  First Impressions 
Clasificación:
2.0

I had told the GENERAL MANAGER I was moving my stuff out, he told me ok and everything was taken care of. Now I'm getting calls and emails saying in past due when we haven't been there in a month!

Ethan W.  |  Overall Experience 
Clasificación:
5.0

staff very friendly and helpful was able to get a smaller size storage with bo problem

tyesha f.  |  First Impressions 
Clasificación:
4.0

.

angela K.  |  Overall Experience 
Clasificación:
3.0

Unit smelled a little bad but otherwise was clean

Cecelia M.  |  Overall Experience 
Clasificación:
5.0

. Great customer services , very friendly staff .

sanjuanita t.  |  Overall Experience 
Clasificación:
1.0

Lots of mice and roaches. Staff was always friendly and helpful but my furniture had chew marks. I had rat or mice droppings on all my stuff. My mattresses were torn apart by the mice. Ruined items.

rosanne r.  |  Overall Experience 
Clasificación:
5.0

Down to earth staff

veronica g.  |  Overall Experience 
Clasificación:
1.0

No comment, speachless!

Jennifer G.  |  Overall Experience 
Clasificación:
5.0

Employees are busy & hard working this company should be paying top notch for the help their CSR's give. The manager is not afraid to get his hands dirty and goes above & beyond to assist customers.

Jamie L. | Reservación
Clasificación:
1.0

Asked to speak to a manger twice. Once I was ignored and lied to about a note being made what I wanted to ask about. And the second time even though a note was made in my file the manager ignored me

randal b.  |  Overall Experience 
Clasificación:
4.0

the experience of using ubox was a great convenience.. wish the pickup and drop off was smoother.. didn't seem to have enough people available..

Michael C.  |  Overall Experience 
Clasificación:
3.0

Mice ravaged through our unit and shredded anything paper and built nests in our linens. Glad to be out of there. People were friendly.

mitch m.  |  Overall Experience 
Clasificación:
2.0

Need to address the problem with mice.

Joseph T Z.  |  Overall Experience 
Clasificación:
1.0

My storage unit had rat feces on my sofa, so I threw my couch away.

Robert O.  |  Overall Experience 
Clasificación:
5.0

¡Gracias!

Fred K.  |  Overall Experience 
Clasificación:
5.0

Extraordinario servicio al cliente

toni w.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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