Customer Reviews for U-Haul Moving & Storage of Crosstown

3,067 comentarios

3611 S Port   Corpus Christi, TX 78415
(@ Crosstown Expressway)

(361) 855-4434

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(361) 855-4434

3611 S Port
Corpus Christi, TX 78415
(@ Crosstown Expressway)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

There is nothing to improve based on my experience today.

Cynthia I. 
Clasificación:
5.0

El cliente no dejó un comentario.

IRAIT P. 
Clasificación:
3.0

I was not contacted prior to my rental to let me know that my original pickup location had changed. Also, nowhere on the reservation site does it ask your destination address other than where you are dropping off the trailer. So when I went to pickup the trailer, it took much longer than needed because I had to contact relatives for their address.

Jason P. 
Clasificación:
5.0

The representatives were very helpful. I had my electrical connection for the trailer checked in another city, and they said it was okay and that other City. But when I got to Corpus Christi the connection was poor. So the representative in Corpus Christi called another store in Corpus Christi and the manager from there came and fixed the problem. Great job guys!

Carey D. 
Clasificación:
4.0

El cliente no dejó un comentario.

timothy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Homer M. 
Clasificación:
5.0

Vicky at the Waco Dr location was excellent

Dusty B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria F.  |  Overall Experience 
Clasificación:
5.0

Overall an excellent move experience. Will be recommending you guys to everyone for moves. Both sets of movers on each end were excellent as well.

Brian M. 
Clasificación:
4.0

El cliente no dejó un comentario.

eric A. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

otis R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jimmy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lydia P. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAQUEL V.  |  Overall Experience 
Clasificación:
5.0

Easy to get the tow dolly

FRANCISCO P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fred B. 
Clasificación:
5.0

Check in and check out was super easy.

Joseph A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angel G. 
Clasificación:
1.0

I waited at least 30 mins for them just to get my info on computer.they said it was system going to slow.but it was a new employee who was in trainee and he was very lost with updated my info,and he kept on asking for help but the other lady was ingoring him .I was upset how they took so long .and the new trainee was so lost and they literally knew I was in a rush for Dr apt and they took their time

Sarita V. 
Clasificación:
5.0

Staff was very friendly and helpful. Nicholas did a great job getting my car hauler set up in the pouring rain.

Brian P. 
Clasificación:
5.0

El cliente no dejó un comentario.

daniel T. 
Clasificación:
5.0

N/C

John G. 
Clasificación:
3.0

It would be preferable to make sure the gas light isn't on when a customer picks up the truck. They said that's how it was returned so…???? Makes me wonder if there's something/someone in the upper ranks responsible for not making this right or did the locals just not care?? Either way, we handled it…just doesn't seem like good service. Everything else was great!!

Linda E. 
Clasificación:
5.0

El cliente no dejó un comentario.

LANCE S. 
Clasificación:
5.0

Great customer service !

jaime A. 
Clasificación:
5.0

Service was timely and friendly.

Marcus B. 
Clasificación:
2.0

They called me because I left a ball cap that I purchased for my husband, at Buckys. When I went back in to pick it up, they said they didn't have it. They stole my ballcap gift. How Rude. Welcome to Corpus Christi

Sara E. 
Clasificación:
5.0

I went in on 10/25/22 in the evening, Angel and his coworker ( I didn't get his name) were VERY helpful and provided GREAT customer service! ¡Gracias!

Elizabeth P.  |  First Impressions 
Clasificación:
5.0

Our plans changed, often radically, and Uhaul was incredibly flexible in accommodating these changes. Would highly recommend them.

Mary H. 
Clasificación:
5.0

I would like to compliment Angel Rangel, I needed to rent a big truck and he was able to analyze my situation and offer me the best possible solution for my needs! He answered all my questions and was very professional & courteous. The manager at that location, Samantha Fernandez - also Fantastic! Both of them had a wonderful attitude AND smiling! What a refreshing experience. I think you should have Angel & Samantha as Customer Relations Leaders and train some of the other personnel. Thank you UHAUL!

Connie H. 
Clasificación:
3.0

Trailer was in poor condition and did not handle properly (fish tailing).

Stephen R. 
Clasificación:
2.0

Have your sales reps talk to customers as people, not like they are idiots. Check trucks before giving them to a customer (multiple service lights). Better scheduling so customers are not in line for 45min to an hour.

Chelsie H. 
Clasificación:
3.0

After hours drop-off area needs to be better marked for trailers.

James C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fred B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lyle M. 
Clasificación:
3.0

I have been to this location several times, but on this last visit my experience was less than ideal. When I picked up my trailer the associate who helped me was offensive and unpleasant. I had inadvertently selected the wrong vehicle that I was going to be using to tow the trailer. The associate proceeded to treat me as if I was lying and lectured me that if I changed the trailer to a different vehicle after leaving that my coverage would be voided. She then proceeded to say that is why they take pictures and make sure you are using the right vehicle. I have rented many, many trailers from uhaul and have three vehicles in my profile that have been authorized for use in towing. I have never been treated in this manner. Perhaps the associate was just being thorough, but her manner and the tone she used with me was not one that I felt was helpful or customer oriented. Also, when I arrived the associate started to assist me, but then answered the phone. There were two other associates available, but neither of them stepped up to assist me. So, I waited at least five or ten minutes for her to get off the phone. It seems that she could,of politely put that customer on hold,while,she asked one of her fellow associates to assist me with my rental. Further, I was also supposed to have a dolly, but the location did not. have one available. Instead I had to drive to another location several miles away to pick up another dolly, even though the equipment had been confirmed for the location where I picked up the trailer. In addition, the parking area for the location was a mess. I had to back into a small space to load my trailer, which while doable it was less than ideal. Entrances to the location were blocked by other uhauls simply parked in the check in area. As a result, it was impossible to get to the actual parking lot. I visited that location three times over several days and each time found that same issue with the parking area being blocked. It is not an easy location to access given the direction I was driving, so it was frustrating to deal with while at the location. At any rate, I am saddened by this experience almost to the point that if I could find another business that rented trailers, I would use them instead. The woman who processed my trailer rental should not, in my opinion, be in a customer facing position. I would appreciate some type of compensation for having to go to another location to get my dolly.

Lori W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Braeden O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danielle B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Pedro R. 
Clasificación:
3.0

I asked if I could get credit for returning 2 days early and he just looked at me and then shook his head.

Denise K. 
Clasificación:
5.0

El cliente no dejó un comentario.

david C. 
Clasificación:
5.0

Very professional service and friendly personal

VALDEMAR P. 
Clasificación:
3.0

El cliente no dejó un comentario.

kevin G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Cody S. 
Clasificación:
5.0

El cliente no dejó un comentario.

louis M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fred B. 
Clasificación:
3.0

Not very useful for shipping because Uhaul seemed unable to understand the concept of shipping important items to family as opposed to making a move. Assured many times they could and would contact receivers, but I kept getting the texts, emails, and phone calls. Way over kill on that. Shipment taking less than 3 weeks but received more than 30 such contacts. Really got to be a pain as I was doing their communications for them. At least it got there seemingly in one piece.

William L. 
Clasificación:
3.0

I had a confrontation with one of your employees about a month ago at a Killeen location, she placed a negative remark attached to my account specifically, where I get asked for a contact every single time. Which is fine, but then EVERY EMPLOYEE WANTS TO PHYSICALLY PHONE CALL ANY CONTACT I GIVE, even though you've already spoke with that same contact the week prior week. I even called the 800 number to make a complaint to which some smartass young kid got on the phone and refused to take my complaint. And don't give me that BS about policy, because purposely, I stayed inside afterwards and watched 3/4 different customers go through AND NO OTHER PHONE CALLS ARE MADE. This is not only discrimination but incredibly disrespectful considering the money i have spent with this company over the last 2 months since selling my home. Will I recommend UHaul? Absolutely not, yet, it's not like you have much competition so it doesn't matter. Let this happen to JUST ME one more time and I WILL push this discrimination issue further.

Lynwood S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Christopher K. 
Clasificación:
5.0

While this location was great, it was not the location I reserved about a week in advance. I wasn't informed of the change until I had opened the app the day of and noticed the difference. I had to drive an hour out of my way, thus accruing a larger amount of miles, and as such paying a lot more than I had anticipated for the rental.

Shane H. 
Clasificación:
1.0

U-Haul lost track of our ubox multiple times. It arrived late and nobody could tell us where it was in the meantime. There appears to be no tracking at all between the truck leaving one distribution site and arriving in another. Once we finally got the ubox (and returned it about an hour later after we had unloaded it) uhaul still called us every day for a week straight asking us to return it. We will go with another shipping company next time for sure.

Kelsey L. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fred B. 
Clasificación:
1.0

not me

Miguel P. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM R. 
Clasificación:
1.0

That location sucks. The whole pickup experience was stupid. I had to call someone. Like, what kind of stupid, impersonal service is that? I never got a physical receipt which is ridiculous.

Janssen D. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARIA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fred B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abby B. 
Clasificación:
5.0

All ya need is light in U-Haul

Lisa P. 
Clasificación:
5.0

El cliente no dejó un comentario.

David P. 
Clasificación:
4.0

I turned the trailer in the same day then I got a call a few days later asking when I was turning the trailer in.

edward A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Margo C.  |  First Impressions 
Clasificación:
5.0

Make the shelves in front of desk lower. You can't see the service people. They say " I can help the next person", but you can't see them. It like this at every location. I know thevitems on the shelves are up sell items. But is that more important that customers seeing a smiling face? And covid is over get rid of the plastic windows. They were 100% useless to begin with.

Joe K. 
Clasificación:
5.0

Keep doing what your doing

Todd G. 
Clasificación:
3.0

They helped me with my over charge

Cynthia G. 
Clasificación:
5.0

El cliente no dejó un comentario.

AlmaL Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gabriel D. 
Clasificación:
5.0

Very friendly employees

Janie G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alexa B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve Q.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Regina R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

sherryl k.  |  First Impressions 
Clasificación:
4.0

Have the gas tank full at pick up. It's too hard to get it back to where the gauge needs to be. At the price of gas, I don't want to put in more than I used.

Karen R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MISTY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Everett F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Fred B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fred B. 
Clasificación:
5.0

The staff were great and friendly and very patient. I will definitely return if I ever need storage again.

Yvonne G.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Jessica O.  |  Overall Experience 
Clasificación:
3.0

They had to work on a trailer to get it up and going the lights were not up to par

jose C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSICA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Savannah R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Diana G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Maria S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary A. 
Clasificación:
3.0

Have it more cleaned and more option wasted my money honestly

George R. 
Clasificación:
1.0

Bad experience at the port Location managers Samantha and Joesph and the cleaning Lady on the grounds failed also by doing there Jobs. my Storage unit was broken into and they didnt do anything to help me out to restore to another place. I will be reporting to Corporate office. Also the units are infested with roachs so bad they need to clean units more better. Terrible storage place all around..(Lisa)

Lisa V.  |  Overall Experience 
Clasificación:
5.0

Appreciated great customer service and friendly staff

valerie g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY D. 
Clasificación:
5.0

Very helpful

Anthony T. 
Clasificación:
5.0

Servicio al cliente de excelencia. Hector was very helpful and answered all of our questions and concerns.

Ascencion R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria D.  |  Overall Experience 
Clasificación:
5.0

Your employees go the extra mile to be sure we get what is needed. Much appreciated, thank you

diana U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick G. 
Clasificación:
5.0

Quick check in process

joy n.  |  First Impressions 
Clasificación:
4.0

There was a line. It's always busy on the weekend.

Sheryl W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Christina R. 
Clasificación:
2.0

I had mice droppings and mice urine on everything. Some things were damaged and had to be thrown away. The storage room smelled awful and we found dead mice.

LAURA RAE L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

bill S. 
Clasificación:
5.0

El cliente no dejó un comentario.

COREY G. 
Clasificación:
4.0

El cliente no dejó un comentario.

selena G. 
Clasificación:
5.0

I dropped off the Rental after business hours, so I didn't interact with any employees.

Osvaldo R. 
Clasificación:
4.0

Followed instructions, sat in truck waiting for personal to come out to process return. Finally had to go inside. Not sure why there's a sign that says to wait in vehicle and someone will assist you when this didn't happen. Otherwise, smooth transition.

Luke M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose M. 
Clasificación:
5.0

Staff was very patient and helpful.

Yvonne G.  |  First Impressions 
Clasificación:
5.0

The pick up location personnel were very nice and helpful. Our problem was with the online and phone uhaul service. We called uhaul to get our drop off location after picking up the truck and was told one location then when we dropped it off and began the after hours drop off process online, discovered that we were assigned a different location. We'd received a confirmation email with the first location too so we didn't know what to do as there is a penalty fee for dropping off at the incorrect location. When we called to confirm, the hold time was 30-45 minutes. I was on hold 40 minutes and when the service rep answered, we were somehow disconnected. Additionally, it's difficult to determine how much gas to put back in the vehicle as they only keep half a tank in the truck instead of filling it up and the customer can then just fill it back up. So we wound up putting in too much gas. Additionally, we were told that the drop off location was close to our final destination which it was not. We had to cross a ferry and drive another 10 miles to our drop off location. Somehow we went 52 miles instead of the 35 miles we calculated despite not traveling anywhere else. Not sure how that happened.

Michael T. 
Clasificación:
5.0

Everything was smooth as butter! From the reservation over the phone to pickup and drop off. Thank you for making my move easy

MARIA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Aaron A.  |  Overall Experience 
Clasificación:
1.0

After our unit was burnt , we were called to drive 300 miles to verify our contents, only to be informed that our contents were lost. What survived a fire was lost from negligence on u hauls part. However 4 months later we were called and informed that we had 10 days to come verify contents or they would be discarded. A second 300 mile trip and low and behold they had not found our belongings it was a “miscommunication” Now fast forward 18 months to receive a bill for the last 2 years of “storage fees” or my belongings will be auctioned. The contents were everything that survived the port aransas hurricane and had to be slowly repurchased over 2 years, but like any GREAT corporate machine, WE WERE COMPENSATED 0000.00 ZERO DOLLARS. ABSOLUTELY AVOID BUSINESS WITH UHAUL. GARBAGE

Michael R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesus p.  |  Overall Experience 
Clasificación:
5.0

The employees were so helpful and kind. I highly recommend this place.

April L.  |  Overall Experience 
Clasificación:
2.0

I reserved a unit that was available online before my move and confirmed the reservation that morning after loading. After being delayed because of a blowout and terrible Roadside Assistance, I called ahead to verify if we were still able to move in after hours. Then was told they had no unit for me there anymore! Then I had to frantically search for a last minute unit and wasn't able to find anything close by and could only get a unit downtown that wasn't big enough for all my stuff. Had to purchase the truck for ANOTHER day, then the next morning found out that they had a unit available that would fit my whole load. That lack of communication disrupted every plan we had made over the past month or so. Terrible coordination, but the day workers at the unit were very nice and helpful. Moral of the story, don't trust what U-haul says online, it's likely not updated...

Cody C.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

Patricia T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron A.  |  First Impressions 
Clasificación:
5.0

The staff was excellent and very helpful at all times

Diane L.  |  Overall Experience 
Clasificación:
1.0

Very disappointed, My belongings were stolen twice!!!! There was garbage all over the parking lot. There were bugs inside facility.

Roger M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

mackey d.  |  First Impressions 
Clasificación:
5.0

We were taken care of! The employee (I think his name is Martin--long, black hair) was quite helpful in helping us select a unit. He was friendly and patient. Great customer service!

DIANE B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL G.  |  First Impressions 
Clasificación:
4.0

All around good service

Sleep Number C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Roger M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank T.  |  Overall Experience 
Clasificación:
5.0

Thank you for several years of service.

Sam G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

MARTIN H.  |  Overall Experience 
Clasificación:
3.0

Clean place nice people

MARTIN H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard D.  |  Overall Experience 
Clasificación:
5.0

Thank you for everything!

johnathan M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

connie g.  |  First Impressions 
Clasificación:
3.0

It would be great to have moving hours to drop off or pick up things from storage at least until 10 pm People work you no don't have time before 7.00 pm when you are closed by 7.00 pm . For climate control inside …

jacob g.  |  Overall Experience 
Clasificación:
1.0

Despite damages to my vehicle on transport due to poor/no instruction, and the lack of mattress bag(seriously?) I would have possibly returned to UHAUL, but thanks to Samantha Fernandez at Crosstown on S Port Ave, never again. The next 3 years when i move cross country annually, and throughout my military career Ill be going with absolutely anyone who is not UHAUL, and steer anyone I know away as well. The night before move-out I was burglarized, in which the thieves got access to all my keys, including my house keys, leaving me with only one vehicle and one house key. After calling twice and emailing separately and explaining this, as well as offering to provide case # and details, I received what I can only describe as the worst customer service I have ever experienced as this site manager insisted on telling me too bad, so sad, not my problem, pay me, extorting me for additional months rent. I explained that I would allow the lock to be removed or the items to be thrown out, as their value was lower than that months rent, nope, get a locksmith, Uhauls lock is not uhauls responsibility per Ms Fernandez. Fine, just seize the unit. "Thatll be an additional charge", ok then since you wont do what I know your people are capable of, Ill do it myself "Well I cant give you access until you pay us." Oh you mean pay the ransom for my now stolen property? Sure, Ill play your game. I had to purchase bolt cutters ($20) and a propane torch ($30) to remove my lock from the unit valued at less than the cost of these tools and avoid future "rent" payments, as well as additional applied late penalties for this highway robber very helpful guys, so incredibly classy. So now with access to my own property, I sought buyers for the property I now could not afford to keep, and what happens in this time? Someone locks my unit again with a company lock because "we cant allow unsecured items" in an enclosed facility, give me a break. Eventually I removed each of these items, but in the end, I'd rather have left my belongings on the side of the road than to ever deal with crosstown uhaul again, after all, it would have been more economical, less headaches, and I would have saved myself probably 10-12 trips and as many hours negotiating this dumpster fire.

Tyler g.  |  Overall Experience 
Clasificación:
5.0

The representatives at the U-Haul storage were very friendly and helpful. Very kind and very well trained.

Susan W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Coreen F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSALYN C.  |  Online Move In 
Clasificación:
5.0

I have been with this UHAUL for over five years so I can honestly say they are worth using. I remember in the beginning having one or two minor issues such as I lost my key card or my payment didn't go through; and the manager John Medrano always helped me square things right away. I really appreciate all my questions being honestly answered even if it wasn't what I wanted to hear, because the staff remained kind and professional. I just moved out and excited to say all my expensive furniture remained intact and clean, just like the day I left them in storage, five years ago. Thank you UHAUL! I will definitely recommend and use your company again if needed!!

NINA MECHELLE m.  |  Overall Experience 
Clasificación:
3.0

I would have rated you poorly other than the exceptional employees you have working there. The units themselves are roach and rat infested! It was the most disgusting thing I've ever encountered. It wasn't just one or two it was an infestation! That I brought home! Ridiculous!!!

Candie L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel G.  |  Overall Experience 
Clasificación:
5.0

Very friendly staff and very helpful.

OLIVIA L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose R.  |  First Impressions 
Clasificación:
5.0

Daniel is very helpful

james f.  |  First Impressions 
Clasificación:
1.0

Every employee fight with customer. They a real giving hard time. I reserve a $80 storage unit and was forced to pay about $139. The climate control was very warm it ruined my items. I requested to order a truck to move out from you guys. They wouldn't help and hung up. This was daytime black man and black lady. Also same issue with Hispanic daytime man and woman. They do not help the customer at all. I want a refund.

rachel c.  |  Overall Experience 
Clasificación:
5.0

Excellent experience

BARBARA W.  |  Overall Experience 
Clasificación:
5.0

The staff were all very professional and answered all my questions. Everyone was well informed.

Veronica F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

arisela r.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

sandra a.  |  Overall Experience 
Clasificación:
5.0

Staff was very friendly and very helpful, also very prompt and well knowledged about the company and its policies

Ester C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy E.  |  Overall Experience 
Clasificación:
5.0

Perfect

Reymundo E.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Kaylene K.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

rachel c.  |  First Impressions 
Clasificación:
5.0

The staff were excellent!

Candie L.  |  First Impressions 
Clasificación:
5.0

Alex was most helpful!

Randolph A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

YVETTH G.  |  Overall Experience 
Clasificación:
5.0

Ty for everything and support and taking great care of my things and I hope whoever receive the benefits of my stuff I buoys them as well ty once again

GIna M.  |  Overall Experience 
Clasificación:
1.0

Ive had an outstanding issue that i have been calling on for over a year this issue is from 2018. And i am fed up with dani and his corpus Christi south port uhaul establishment. No one has handled my issue of an out standing balance feom a unit covered in rat poop.

oneshia s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcos L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Randolph A.  |  First Impressions 
Clasificación:
5.0

Vey happy with services Staff very friendly and knowledgeable

JAMES GARY L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

kenneth s.  |  Overall Experience 
Clasificación:
5.0

Employee was excellent! He offered best services . And he didn't give me any hassles . I was disappointed in Regional office personal. Rude and uncooperative.

Brenda Q.  |  First Impressions 
Clasificación:
5.0

The staff has been more than helpful. I miscalculated the size of the storage needed. And the staff quickly moved me into a bigger storage room. With no hassle I can't thank them enough. I've had a great experience with this U-Haul storage facility.

Eduardo F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Randolph A.  |  First Impressions 
Clasificación:
5.0

Very Nice staff and very Helpful . Easy move in move out experience!

Joseph F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

clarice w.  |  First Impressions 
Clasificación:
5.0

Thank you was great service great customer service Bug and Rat safe Thank goodness

adelina g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

april c.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

victoria p.  |  Overall Experience 
Clasificación:
2.0

Cancelling was more complicated than I should have been. The storage area was clean but NOT well maintained. Upstairs lockers have oversized steps to get to them and no lift access.

Derek F.  |  Overall Experience 
Clasificación:
1.0

I had a reservation for a climate control 10x15 at the SPID location however after packing my entire house in Houston and driving 4 hours I am told at the SPID location that they don't have any available. They referred me to their Port location so after arriving there we are given 2 storage options neither are climate controlled which is specifically what I needed. The 2 options included one that still had a mattress and other miscellaneous stuff from the previous tenant or one with Big holes in the walls and grease and dirt all over the floor. So all of mine and my families possessions are now stored in a 10x15 non climate controlled storage rooms with holes in the wall which can be accessed by the room next door but at that point I don't have an option because they tell me I still have to get the truck back to SPID by 3pm and I was out of time. I appreciate being left stranded with no where to put my stuff because y'all messed up the reservation and the extreme lack of caring from your staff. I spent over $500 renting a truck from Uhaul which I have done several times in the past but this will be the last time I ever use U-Haul for truck or storage and I am going to make sure I tell every family member and friend exactly how my experience went And show them the pictures I took of my storage unit so they know what to expect if they ever have the need for storage or truck rental. Thank you for the worst experience possible.

MARK W.  |  First Impressions 
Clasificación:
2.0

The staff acted like I was bothering them when I informed them that my card would not open the door. The clerk rolled his eyes and said, "Well I guess I'll have to go let you in". Very rude.

shelley b.  |  First Impressions 
Clasificación:
4.0

Yall need elevators

Derek F.  |  First Impressions 
Clasificación:
5.0

PLEASE PLEASE PLEASE get vehicles with cruise control. Even semi trucks have cruise control.

MICHAEL L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Allen D.  |  First Impressions 
Clasificación:
4.0

Everything was great as in service but the only problem was that there was little nails scattered around the storage units. We picked as many as we could. However I still got a nail in one of my tires.

SAMUEL R.  |  Overall Experience 
Clasificación:
5.0

Jeremiah did a great job in assisting me.

G W W.  |  Overall Experience 
Clasificación:
1.0

When I came back to retrieve all my belongings out of my inside climate controlled unit the floor and most of my belongings were covered in rat poop. Was told by two different managers that there is nothing they can do because I didn't purchase the extra coverage for the unit. I understood in the event of a fire, burglary, flood or something like that my stuff would not be covered. But I didn't think that included basic housekeeping and pest control. Unbelievable, will never use again.

Aaron S.  |  Overall Experience 
Clasificación:
5.0

Jeremiah the manager, is extremely helpful, knowledgeable and 100 percent committed to fantastic customer service. He deserve a raise and needs to be prom~outed to a general manager executive type position. Thank you, glenn wekony.

G W W.  |  First Impressions 
Clasificación:
5.0

Great place.

Isabel M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe G.  |  First Impressions 
Clasificación:
5.0

Everyone and everything was awesome. I've rented there before and will rent at a further date if needed. Also will recommend to everyone I know. Thanks to Danny Medrano and his staff

Luis B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria B.  |  Overall Experience 
Clasificación:
4.0

I wish this building had elevators to help those who move in on the second floor.

Jamie L.  |  Overall Experience 
Clasificación:
5.0

Not one complaint from me, very professional thanks

Leonardo C.  |  Overall Experience 
Clasificación:
1.0

Had mice in my stuff, said it was temperature controlled and was not, nice got into and chewed up stuff that is very old and purchased in the country Jorden, put a claim in and have yet to hear anythi

eloy g.  |  Overall Experience 
Clasificación:
2.0

Only one lady behind the desk was friendly. Both men I worked with one month seemed to have chips on their shoulders. Assistant Mgr. Mike was flat out rude when we moved in one month ago.

Don or Kendi T.  |  Overall Experience 
Clasificación:
5.0

Daniel and all the staoff at the So. Port location are excellent customer service reps.

Luis B.  |  Overall Experience 
Clasificación:
3.0

Assistant Mgr Mike gave me a hard time about turning in the trailer 90 minutes late despite electrical issues the night B4 and not calling roadside assistance. Had to involve mgr. to avoid a late fee.

Don or Kendi T.  |  First Impressions 
Clasificación:
1.0

Failed to have access to ubox when scheduled. Worse part was the manager and 2 employees. They were very rude ! The only one who was genuinely apologetic and helpful was the assistant manager.

Maria B.  |  Overall Experience 
Clasificación:
2.0

My large unit did not have any lights and there was Rat feces on all my stuff. I mentioned to staff and their response was "take pictures and show to your insurance"

CRISTAL DAWN B.  |  Overall Experience 
Clasificación:
5.0

Contrary to some reviews Danny and his staff were extremely helpful through our move. We rented a truck and storage unit while we remodel our business hassle free. Thx for your service.

Monica E.  |  First Impressions 
Clasificación:
5.0

So far so good.

gary h.  |  First Impressions 
Clasificación:
2.0

I had told the GENERAL MANAGER I was moving my stuff out, he told me ok and everything was taken care of. Now I'm getting calls and emails saying in past due when we haven't been there in a month!

Ethan W.  |  Overall Experience 
Clasificación:
5.0

staff very friendly and helpful was able to get a smaller size storage with bo problem

tyesha f.  |  First Impressions 
Clasificación:
4.0

.

angela K.  |  Overall Experience 
Clasificación:
3.0

Unit smelled a little bad but otherwise was clean

Cecelia M.  |  Overall Experience 
Clasificación:
5.0

. Great customer services , very friendly staff .

sanjuanita t.  |  Overall Experience 
Clasificación:
1.0

Lots of mice and roaches. Staff was always friendly and helpful but my furniture had chew marks. I had rat or mice droppings on all my stuff. My mattresses were torn apart by the mice. Ruined items.

rosanne r.  |  Overall Experience 
Clasificación:
5.0

Down to earth staff

veronica g.  |  Overall Experience 
Clasificación:
1.0

No comment, speachless!

Jennifer G.  |  Overall Experience 
Clasificación:
5.0

Employees are busy & hard working this company should be paying top notch for the help their CSR's give. The manager is not afraid to get his hands dirty and goes above & beyond to assist customers.

Jamie L. | Reservación
Clasificación: