My appointment was somehow cancelled at the preferred pick up location (West University Odessa Tx) and didn't find out until I got there. One of the employees gave me a ride to the Billy Hext location but wouldn't wait to make sure they had a truck for me. I would highly recommend the Billy Hext location over the West University location.jeff H.
Customer Reviews for U-Haul Moving & Storage of Country Club
Odessa, TX 79765
(1 block South of Eastridge Rd on Billy Hext Rd)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.pamela r. | First Impressions
Very professionalRaul M.
All staff was absolutely nice,patient, helpful and understanding ....made my day after I was struggling with my day....thank you all 😊Suzanna N. | Overall Experience
El cliente no dejó un comentario.GLENDA G. | Overall Experience
El cliente no dejó un comentario.Devin R.
I have been double charged for a horrible truck that was rented for only 5 days. I was charged 573.75. They are theives and crooked and lied about everything and charged more than they should. This is theft and I will be making claims until this false charge is taken care of. I will never use uhaul again and I will make sure it's publicly known that I was taken advantage ofCheryl M.
I was told I could not reserve a car hauler or I would have to pay the 3 days till I needed it, and I couldn't reserve it and pay for it early to make sure it as there. I think it could be where you could reserve equipment and have it there or know otherwise !Keith K.
El cliente no dejó un comentario.Darren P.
Although it's not something you can control but I recommend not over booking moving trucks, I waited an hour for one truck that was returned lateRoy J.
El cliente no dejó un comentario.Stanley O.
El cliente no dejó un comentario.rojelio g. | First Impressions
El cliente no dejó un comentario.Kathy B.
They need to get the bugs out of the card lock system for the climate control storagePaulMarty B.
El cliente no dejó un comentario.Richard H. | Overall Experience
Super friendly and accommodating. Very professional.Gregory M. | First Impressions
The emailing of the reciept I get the estimated receipt the rules the survey but I never get the final receiptPeter M.
El cliente no dejó un comentario.Paul R.
All the staff was polite mannered and very kind to this old lady that I am...I was having a bad few days and they were just so awesome I can't say it's hard to find good people but this bunch was above and beyond in helping me in everyday possibleSuzanna N. | First Impressions
Nicole & Reba & 2 young men were very helpful & made me less mad that I had to drive from Midland to Odessa to pick up a van I reserved a week prior with Mark at Midland's Wall Street location.Iris F.
El cliente no dejó un comentario.Sloan H.
I'm still waiting for my refund, but they're pretty good. 5/5.Allen T.
El cliente no dejó un comentario.michael p. | Overall Experience
El cliente no dejó un comentario.John Paul O. | Overall Experience
El cliente no dejó un comentario.John Paul O.
Charge me what they said they wouldJoseph G.
El cliente no dejó un comentario.Kelby K.
Slow to act when truck was sitting in return aisle. No hassle when finally appeared. Said didnt see us pull in. Other than that all greatDavid G.
The entire staff was excellent and a special shout out to Reba for the excellent customer service.Eric G.
Great customer services! The whole process was smoth and fast.Denise M.
El cliente no dejó un comentario.MICHAEL S. | Overall Experience
Keep upp the good workWANDA K.
Sad I had to pay for another 24 hours because I was 27 minutes late returning the trailer. It had to be cleaned. Everything was great with the trailer. It pulls great. Wish I had one just like it.CHRISTOPHER R.
Great customer service. Will use this location again for all my moving needs.Brendon N.
El cliente no dejó un comentario.sheree J.
El cliente no dejó un comentario.Johnny H.
El cliente no dejó un comentario.Edmundo A.
El cliente no dejó un comentario.Randy M. | First Impressions
The guy's was friendly and helpful with me and my husband they made it happen thanks 👍 y'all did amazing and yes I will go back there and my brother in law got a storage thereEvangeline P.
El cliente no dejó un comentario.florentino R.
El cliente no dejó un comentario.NANCY N.
El cliente no dejó un comentario.james c. | Overall Experience
El cliente no dejó un comentario.Joni J.
Staff has good people skillscecil j. | First Impressions
Staff deserves recognition for great customer service, both when picking up the vehicle and at drop off.Oscar R.
El cliente no dejó un comentario.Christopher C.
El cliente no dejó un comentario.Shaparis R.
ExcelenteDany P. | First Impressions
El cliente no dejó un comentario.yulissa s. | Overall Experience
El cliente no dejó un comentario.Liss T. | First Impressions
The staff was awesome - there was only one computer working so the staff was using their phones to fill out the paperwork and be able to help me so I didn't have to wait. Very friendly and helpful!Cheryl M. | First Impressions
Great placeTim T.
Overall very good. A bit dusty inside the moving truck's rear cargo space, but that's the desert.Allen T.
More of the same size trailer at this location. This type of trailer is the most popular for our area.CHRISTOPHER R.
I reserved ahead of time and they didn't have the trailer that I had reserved. Worst part I never got a call letting me know that the trailer wasn't available.Arthur S.
Prices better than competitive. Need more covered spaces for RV trailersRuben M. | First Impressions
El cliente no dejó un comentario.Sonie M. | Overall Experience
El cliente no dejó un comentario.Suzan H. | Overall Experience
El cliente no dejó un comentario.erik a. | First Impressions
great personnel.. very helpfulDoug H.
We have used this location twice and had no problems at all. This time was a nightmare. The woman that helped us reserved the wrong trailer and sent us across town to a different U-Haul that did not have what we were looking for! We spent several hours getting a trailer. U-Haul needs to educate their employees on what a tandem axel trailer is!!!!Kelly F.
First time ever using U-haul. Vehicle we requested was not available, but upgrade was made and entire experience was great. I wouldn't hesitate to use U-haul again when I need it.William G.
El cliente no dejó un comentario.Maria G.
El cliente no dejó un comentario.Christopher M.
El cliente no dejó un comentario.Mark V.
El cliente no dejó un comentario.JOSE R.
El cliente no dejó un comentario.Samye F.
The customer service was great at the location we usedRafael H.
The drop off location is just a tease. I had to drive back around the building, and back the trailer into a slot myself, snaking through the other trailers that were in the way. I am comfortable backing a trailer, but what's the use of a drop off point if I have to do the yard guys job for him?Chris S.
My only complaint is I was trying to get in contact with the store and I kept getting re-routes to a national call center. But other than that, excellent overall experienceJohn A.
Everything good 👍🏿Maury P.
El cliente no dejó un comentario.charles L.
The return of the truck was absolutely disastrous. I had nothing but trouble trying to get online. The instructions were so unclear I was unable to get pictures of the odometer and fuel gauge because I dropped the key in the box before even getting through the online process of returning the truck. When I arrived to pick up the truck I was told there was not a furniture dolly available as I requested as I stood there looking at one through the window to the back of the store. I made the gentleman aware that I was looking right at one to which he replied â€œoh, thank youâ€ I was charged for equipment I didn't even use ie. dolly and furniture pad. Overall this was a pretty terrible experience.Saul A.
El cliente no dejó un comentario.Lisa S.
Great customer service by all three at the location!Todd F.
El cliente no dejó un comentario.David B.
El cliente no dejó un comentario.Roxann G.
El cliente no dejó un comentario.Kaylee R.
El cliente no dejó un comentario.Thomas W.
El cliente no dejó un comentario.Dylan M.
El cliente no dejó un comentario.Kenneth J.
Great customer care, very helpful & considerate.Debra S.
Muy amables y una excelente atenciÃ³nOscar S.
Great customer service and location. We also used the storage facility for 2 months and had a good experience.Kenneth M.
El cliente no dejó un comentario.Terry P.
El cliente no dejó un comentario.Karen O. | Overall Experience
El cliente no dejó un comentario.jeannette n. | First Impressions
El cliente no dejó un comentario.Derrick S.
Horrible el servicio al cliente espera mÃ¡s de 30 minutos y no pudieron ayudar con el problemaJesusAntonio S.
El cliente no dejó un comentario.Justin S.
El cliente no dejó un comentario.Andre M.
U-Haul does not know how fortunate they are to have Mr. Jacob Meador as the GM. He is the most professional customer service of U-Haul I have ever experienced bar none. He is the most knowledgeable as well. He was short handed that day as all his help called on sick what a disgrace. I strongly recommend U-Haul VIP's and the CEO put Jacob on a Nationwide training program immediately to learn his upmost courteous customer service. I recommend promotion 1 April, 2022. Terry G. Jonesterry j. | First Impressions
Have more employees available due too many customers at one time at aJesus R.
El cliente no dejó un comentario.Shonyell J.
Great customer service!Kasandra H.
The people at this location were amazing and helped me with everything I needed. The manager was fantastic and helped me getting a truck, showing me the place, and managing my rental. It's also extremely conveniently located, accessible, and clean. Felt very secure too with my items.Samuel G. | Overall Experience
The online portal wasn't working so I had to wait an extra 30 minutes to check in at counter. The fuel gauge said 1/2 tank on my contract but when getting in truck, it was at 1/4. I took a picture and the manager was very great about adjusting my contract. GraciasMandy R.
Location and staff were on point. It seemed like they may have had some computer issues but at no fault of their own I don't think. Trucks A/C wasn't working correctly and the ride is very rough but besides that everything else was greatJoe R.
Great service and professionalism.David E.
El cliente no dejó un comentario.Tabitha S. | First Impressions
Renting was easy of course because they are taking your money. The UHaul was returned 24 hours early, full tank and clean. So, imagine my surprise when the UHaul facility in Carlsbad, NM, called my wife Sunday morning at 7:30AM looking for the truck!!! She was in Houston! He gave her a number to call him back and the number did not work so I had to call the 1(800) UHaul to make sure the truck had not been stolen. Too much stress for doing all the right things. Never again!Bradley J.
El cliente no dejó un comentario.Linda M.
El cliente no dejó un comentario.William M.
Jacob was such a great help!! If I could give him 10 stars I would. Cleanest Uhaul I have ever been inside.Daphne R. | First Impressions
El cliente no dejó un comentario.Matthew R. | Overall Experience
The guy Jacob was always helpful, and would stop what he was doing and help us out.Miles H. | Overall Experience
El cliente no dejó un comentario.AMY H.
El cliente no dejó un comentario.JESSE S.
Again, outstanding service! Very professional.robert S.
El cliente no dejó un comentario.Marco O.
Rock star service!!Chris A. | First Impressions
El cliente no dejó un comentario.Doug P. | First Impressions
El cliente no dejó un comentario.Debra S. | Overall Experience
I was happy with everythingMICHAEL D.
El cliente no dejó un comentario.AUDREY S.
El cliente no dejó un comentario.MIGUEL A M.
El cliente no dejó un comentario.Alassane G.
El cliente no dejó un comentario.EDWARDO A.
El cliente no dejó un comentario.LUIS V.
El cliente no dejó un comentario.Michael M.
I picked up an auto transport at this location, the person working found the tire on the truck I had rented had a slow leak. Once the tire was repaired we left with truck and auto transport - a day later a tire on the auto transport blows out on the fwy. Upon inspection of all the tires, found another tire on the transport was bald. While I'm grateful the clerk found the leaking tire on the truck, I cannot believe he sent us (2 women) off with 2 bald tires!!! So lucky we were not hurt or worse. I would not recommend U-haul, and suggest checking all tires prior to leaving any rental company.Michele M.
El cliente no dejó un comentario.MICHAEL C. | Overall Experience
El cliente no dejó un comentario.ANTHONY L.
do not recommend having real estate movers as an option for movers, not professional at all and did not help with our move.FERNANDO E.
The free lock was not in the building I rented, but overall good experienceChris P. | Online Move In
El cliente no dejó un comentario.Jessica J. | Online Move In
Amazing customer service, the guys were friendly and helpful will definitely be doing business here againJessica J.
El cliente no dejó un comentario.Joonghyeok H.
El cliente no dejó un comentario.ETHEL N.
Excellent customer service!!Vijay P.
El cliente no dejó un comentario.MICHAEL S. | First Impressions
El cliente no dejó un comentario.Vonnie D. | Overall Experience
Friendly, professional and knew what he was talking about.Barbara R. | First Impressions
El cliente no dejó un comentario.Shane S. | First Impressions
El cliente no dejó un comentario.FIDEL G.
El cliente no dejó un comentario.ALEX G.
Everyone was so helpful and understanding!! By far the best experience I've had with uhual before!!CHANDRA C. | Overall Experience
El cliente no dejó un comentario.Elise L. | First Impressions
El cliente no dejó un comentario.JONATHAN R. | First Impressions
This was a great place to get, very clean and easily accessible. But the staff are are the real hero's out, we're awesome with the rental, and helped tremendously. They also helped the guy before me in line too.NICKOLAUS H. | First Impressions
El cliente no dejó un comentario.Jacob B. | First Impressions
The associate was so courteous, informative and professional! I'm a first time customer who has been very happy with the customer service. Thanks againBOBBIE L. | First Impressions
El cliente no dejó un comentario.Jerald C. | Overall Experience
El cliente no dejó un comentario.Hector M. | Online Move In
El cliente no dejó un comentario.SHERENDA L. | Overall Experience
El cliente no dejó un comentario.Lisa B. | First Impressions
El cliente no dejó un comentario.BURKE A. | First Impressions
A secure feeling overall, friendly, and nearby proximity to the city and it's businesses.Angel R. | First Impressions
My experience with U Haul on billy hext rd. was very good. Jacob was very helpful and cordial when I was looking to rent a space. More importantly he demonstrates the same courteous manner when I terminated my rental due to another facility offering covered parking for my trailer. That was the ONLY reason I chose to store elsewhere. I'd highly recommend U haul and want to congratulate them for having such an exemplary employee like Jacob. Good job!!!!Alan B. | Overall Experience
El cliente no dejó un comentario.Diana J. | Overall Experience
El cliente no dejó un comentario.anthony w. | Overall Experience
GreatCHARLES B. | First Impressions
El cliente no dejó un comentario.Stephen A. | Overall Experience
El cliente no dejó un comentario.Johnny L. | Overall Experience
El cliente no dejó un comentario.CHARLES K. | Overall Experience
El cliente no dejó un comentario.Dusty B. | First Impressions
El cliente no dejó un comentario.Eathan H. | Overall Experience
Jacob was very helpful. I was in and out quickly and he was able to answer all of my questions. Jacob made the whole process very easy.Miles H. | First Impressions
I took away a star because my reservation wasn't ready. I had to wait so long and my movers were ready to unload. Otherwise, the staff kindly took care of the problem and I was satisfied.Elray y. | First Impressions
El cliente no dejó un comentario.Adriana R. | First Impressions
El cliente no dejó un comentario.steve b. | First Impressions
The lady in the front didn't try at all to help me getting the uhaul truck even when I went inside to ask for help. She said the keys were in the truck ready for me but they weren't. I rented a truck & wasn't even able to use it to move my belongings.Gina R. | Online Move In
El cliente no dejó un comentario.PHILLIP B. | Overall Experience
El cliente no dejó un comentario.JOSE F. | First Impressions
El cliente no dejó un comentario.Sheila M. | First Impressions
Great security,staff, temperature controled ....grand!Timothy O. | Overall Experience
Poor unfriendly staff that couldn't stop complaining about their problems here at this job.. nagging and complaining while trying to enroll me.. almost said no but the free one month of storage was why I stayed. Then I canceled on my login from online and it was processed but never actually approved until they sent me a late notice and default. Which I had notified 6 weeks prior off moving out..Jason W. | Overall Experience
El cliente no dejó un comentario.Dustin W. | First Impressions
El cliente no dejó un comentario.Priscilla D. | Online Move In
El cliente no dejó un comentario.Chester D. | First Impressions
Love the staff… very helpful over the years.. would recommend them to anyone.. great over experience. Jacob and Damian were always very helpful and nice.Nora R. | Overall Experience
El cliente no dejó un comentario.Lindsey L. | First Impressions
El cliente no dejó un comentario.JARED H. | First Impressions
El cliente no dejó un comentario.sydney p. | First Impressions
El cliente no dejó un comentario.Johnny L. | First Impressions
This facility "DOSE NOT HAVE" a 10'x20' , climate control !! They rent you : ( "2") 10'x10' lockers. ( sometimes close to each other, sometimes not) When you have several items at 12' in length, and find out, After reserving, and On the day of move in, That the advertised 10'x20' DOES NOT Exist. It is very dishonest and added stress!!! I was told by manager, The largest this facility has is 10'x15' for climate control.Venita C. | First Impressions
The only comment I can make to help you all improve at this specific location, is that the Auto Pay never worked. I had set it up 2 or 3 separate times and the payment would never go through automatically, someone would eventually call to let me know that my payment was late or I would notice because I would receive a letter stating the payment was late and I would have to call in myself to make the payment. Other than that, everyone and everything else was great.David G. | Overall Experience
El cliente no dejó un comentario.JoAnna Y. | First Impressions
Always greatCARLOS P. | First Impressions
El cliente no dejó un comentario.JASON W. | First Impressions
Awesome job!FREDERICK W. | Overall Experience
We will definitely be storing our stuff here again if we ever need to. Never had any issues with anything. The staff was always friendly and quick to help us out with any questions we had and get us taken care of!! Thank y'all!!Jade M. | Overall Experience
Great customer service.Guadalupe G. | First Impressions
El cliente no dejó un comentario.Carroll L. | First Impressions
El cliente no dejó un comentario.Doug P. | Overall Experience
Best experience came from this locationROBERT J. | First Impressions
Nicky is amazing and is such a helpful and caring person truly a great asset to the companyROBERT J. | Overall Experience
The staff and facility are excellent. The website is not user friendly and confusing.Paula C. | Overall Experience
El cliente no dejó un comentario.shelby d. | First Impressions
Said there would be a lock inside the unit. There wasn't one so o had to leave my stuff unattended and go buy a lock.Daniel L. | Online Move In
El cliente no dejó un comentario.JAMES C. | Overall Experience
El cliente no dejó un comentario.Brian R. | First Impressions
Carmella was so helpful and did a great job helping us get us the uhaul for our move and made all transitions smooth and simple. Very thankful she was there to help us meet our needs in such a tough time. Thank you so much!ROBERT J. | First Impressions
El cliente no dejó un comentario.Garry T. | Online Move In
El cliente no dejó un comentario.Larry p. | Overall Experience
El cliente no dejó un comentario.Dustin W. | Overall Experience
El cliente no dejó un comentario.Jade M. | First Impressions
Jacob was very courteous and got me the exact unit I needed.Alan B. | First Impressions
Jacob helped me out several times through the process of a Truck and Storage. He was very Professional and helpful.JAMES C. | First Impressions
El cliente no dejó un comentario.MICHAEL C. | First Impressions
El cliente no dejó un comentario.FERNANDO A. | First Impressions
El cliente no dejó un comentario.CARLOS P. | Overall Experience
no comments at this timeRigo U. | First Impressions
El cliente no dejó un comentario.James J. | First Impressions
On the day we moved in our furniture was severely damaged and we needed extra boxes and the staff was generous upon seeing how distressed we were and gave us a couple of boxes for things that were falling out of delivery boxes. They helped us by putting a new lock on one of the doors when it wasn't locked properly in our absence. Great group on Billy Hext Rd, Odessa, TX.Wayne & Holly P. | Overall Experience
El cliente no dejó un comentario.Jorge P. | First Impressions
El cliente no dejó un comentario.HAILEY H. | First Impressions
The employees were very nice and helpfulSTERLIN R. | Overall Experience
El cliente no dejó un comentario.CANDY H. | Overall Experience
Everyone at Uhaul moving&storage country club was amazing. They helped me when I got sick and couldn't make a payment. I highly recommend Uhaul moving&storage country club. If I need anything from Uhaul I will be going there even if it's in Odessa and I'm not. Thank Y'all for being who y'all are and not being like most people.Alisha R. | Overall Experience
The employees were helpful and very knowledgeable about the process and helped us make decisions on which storage unit best fit our needs. The process was seamless and we were pleasantly surprised by the ease and friendliness of the employees. We were also turning in a trailer at the same time and that process was easy as well. Thank you to everyone at U-Haul from California to Texas for making the move less stressful!Lynn V. | First Impressions
El cliente no dejó un comentario.Mariam M. | Online Move In
El cliente no dejó un comentario.GUY H. | First Impressions
El cliente no dejó un comentario.Elizabeth B. | First Impressions
El cliente no dejó un comentario.Jacob A. | Overall Experience
The units did not have locks in them, but the front desk clerk gave me two. Was just a little inconvenient having to go there and wait... but it ended well. She was also nice enough to come spray for a spider.TAIQUITHA R. | Online Move In
Excellent storage facilites and staff extremely helpful! ¡Gracias!Michael G. | Overall Experience
El cliente no dejó un comentario.Jared H. | Overall Experience
El cliente no dejó un comentario.Rho Iota Omega Chapter A. | Overall Experience
El cliente no dejó un comentario.Mark D. | Overall Experience