El cliente no dejó un comentario.bob l. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Country Club
Odessa, TX 79765
(1 block South of Eastridge Rd on Billy Hext Rd)
Servicios en esta ubicación:
- Lun. - jue.:7 a. m. - 7 p. m.
- Viernes7 a. m. - 8 p. m.
- Sábado7 a. m. - 7 p. m.
- Domingo9 a. m. - 5 p. m.
- 12/24/2022: 7:00 a. m. - 4:00 p. m.
- 12/25/2022: cerrado
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Alivia T.
El cliente no dejó un comentario.Chris S. | Online Move In
El cliente no dejó un comentario.DIANA H. | Online Move In
I really like the staff, they are always so friendlybelinda m. | Overall Experience
The location is not the problem, and the employees were competent and professional; however, it would be nice if, on the website, you could provide some kind of timeframe for how long the installation will take, given the make and model of the vehicle and the tow package in question. I know I would have set up an earlier appointment time had I known that my vehicle was rated as a "hard" installation.Lowell V.
Close to the houseRuben M. | Overall Experience
El cliente no dejó un comentario.Michael M.
El cliente no dejó un comentario.Karl B. | First Impressions
El cliente no dejó un comentario.Karl B.
Nothing to improve on. All employees I interacted with were very helpful.Bryan Z.
the staffs in this location are awesome. They offered me to help in the apartment if I did not not how to use the auto transport.Fengpin A.
El cliente no dejó un comentario.Doug W.
Friendly staff got me checked back in with no problems.Eric R.
I don't know the young lady who help set up the rental but she was super nice n helpful. The return was just as easy. Tim is awesome. Everyone very polite.Michelle F.
El cliente no dejó un comentario.Paul R.
Manager wasn't too friendly and the size of truck I rented would in no way hold a 3 bedroom howJay S.
El cliente no dejó un comentario.meridith N.
Very easysherry G.
El cliente no dejó un comentario.Dominick S.
It went great without any problemsJorge T.
THANK YOU SO MUCH FOR YOUR ASSISTANCE IN GETTING THE TRAILER (AND TIRE🙄🤦🏻â€â™€ï¸🤣) OFF OF MY JEEP.. YOU GUYS AND GAL HAVE MY BUSINESS!kristine M.
El cliente no dejó un comentario.Jennifer R.
El cliente no dejó un comentario.HAROLD L.
El cliente no dejó un comentario.Festus I.
El cliente no dejó un comentario.Harvey H.
El cliente no dejó un comentario.daniel a. | Overall Experience
El cliente no dejó un comentario.Nelson P. | Overall Experience
Very professional and all was perfect.Dwayne Potter D.
Size of truck ordered online and reserved was not the truck received, it was a small one. Information regarding my storage unknot was not gone over while picking up truck. Thankfully office was still open to go back and sign paperwork to access unit. I did upgrade to a bigger unit since I was able to see a sample unit in the office which was helpful. Not to bad of an experience but wished I had the truck I reserved to help save time and be able to get the load done in one drive.Sofia G. | Online Move In
El cliente no dejó un comentario.Hasson G.
Great facility. Professional service. I would recommend.steve b. | Overall Experience
Show them how everything in the dash eorks.JMichael R.
Having a designated waiting area would be a great improvement. You are able to select that you will wait for your vehicle during the install when making the appointment, but the facility doesn't actually have a waiting area. The staff graciously let me sit in an office chair and we happily chatted during my five hour wait, as my vehicle's install was rated "hard". In talking to the staff, they would also like a waiting area as some people are disgruntled to find that they don't. They did a great job!Ashley R.
The person who was there (young man Hispanic possibly) was awesome ! I've recently moved back to Odessa . And let me tell you it is very rare that you find someone that actually likes there job. He was great and gave me the entire lay out of the facilities. He is great and deserves recognition. He's a keeper . And also the manager that was there was awesome as well . Keep up the great job it looks great !!Marissa S. | First Impressions
El cliente no dejó un comentario.casey b. | First Impressions
El cliente no dejó un comentario.David A.
Greg and Sheyenne were extremely knowledgeable and helpful through truck rental, storage rental and other purchases. They are the best.larry b. | First Impressions
El cliente no dejó un comentario.DONNA V.
Reba was an awesome associate! Her customer service was great!Courtney F.
My appointment was somehow cancelled at the preferred pick up location (West University Odessa Tx) and didn't find out until I got there. One of the employees gave me a ride to the Billy Hext location but wouldn't wait to make sure they had a truck for me. I would highly recommend the Billy Hext location over the West University location.jeff H.
El cliente no dejó un comentario.pamela r. | First Impressions
Very professionalRaul M.
All staff was absolutely nice,patient, helpful and understanding ....made my day after I was struggling with my day....thank you all 😊Suzanna N. | Overall Experience
El cliente no dejó un comentario.GLENDA G. | Overall Experience
El cliente no dejó un comentario.Devin R.
I have been double charged for a horrible truck that was rented for only 5 days. I was charged 573.75. They are theives and crooked and lied about everything and charged more than they should. This is theft and I will be making claims until this false charge is taken care of. I will never use uhaul again and I will make sure it's publicly known that I was taken advantage ofCheryl M.
I was told I could not reserve a car hauler or I would have to pay the 3 days till I needed it, and I couldn't reserve it and pay for it early to make sure it as there. I think it could be where you could reserve equipment and have it there or know otherwise !Keith K.
El cliente no dejó un comentario.Darren P.
Although it's not something you can control but I recommend not over booking moving trucks, I waited an hour for one truck that was returned lateRoy J.
El cliente no dejó un comentario.Stanley O.
El cliente no dejó un comentario.rojelio g. | First Impressions
El cliente no dejó un comentario.Kathy B.
They need to get the bugs out of the card lock system for the climate control storagePaulMarty B.
El cliente no dejó un comentario.Richard H. | Overall Experience
Super friendly and accommodating. Very professional.Gregory M. | First Impressions
The emailing of the reciept I get the estimated receipt the rules the survey but I never get the final receiptPeter M.
El cliente no dejó un comentario.Paul R.
All the staff was polite mannered and very kind to this old lady that I am...I was having a bad few days and they were just so awesome I can't say it's hard to find good people but this bunch was above and beyond in helping me in everyday possibleSuzanna N. | First Impressions
Nicole & Reba & 2 young men were very helpful & made me less mad that I had to drive from Midland to Odessa to pick up a van I reserved a week prior with Mark at Midland's Wall Street location.Iris F.
El cliente no dejó un comentario.Sloan H.
I'm still waiting for my refund, but they're pretty good. 5/5.Allen T.
El cliente no dejó un comentario.michael p. | Overall Experience
El cliente no dejó un comentario.John Paul O. | Overall Experience
El cliente no dejó un comentario.John Paul O.
Charge me what they said they wouldJoseph G.
El cliente no dejó un comentario.Kelby K.
Slow to act when truck was sitting in return aisle. No hassle when finally appeared. Said didnt see us pull in. Other than that all greatDavid G.
The entire staff was excellent and a special shout out to Reba for the excellent customer service.Eric G.
Great customer services! The whole process was smoth and fast.Denise M.
El cliente no dejó un comentario.MICHAEL S. | Overall Experience
Keep upp the good workWANDA K.
Sad I had to pay for another 24 hours because I was 27 minutes late returning the trailer. It had to be cleaned. Everything was great with the trailer. It pulls great. Wish I had one just like it.CHRISTOPHER R.
Great customer service. Will use this location again for all my moving needs.Brendon N.
El cliente no dejó un comentario.sheree J.
El cliente no dejó un comentario.Johnny H.
El cliente no dejó un comentario.Edmundo A.
El cliente no dejó un comentario.Randy M. | First Impressions
The guy's was friendly and helpful with me and my husband they made it happen thanks 👍 y'all did amazing and yes I will go back there and my brother in law got a storage thereEvangeline P.
El cliente no dejó un comentario.florentino R.
El cliente no dejó un comentario.NANCY N.
El cliente no dejó un comentario.james c. | Overall Experience
El cliente no dejó un comentario.Joni J.
Staff has good people skillscecil j. | First Impressions
Staff deserves recognition for great customer service, both when picking up the vehicle and at drop off.Oscar R.
El cliente no dejó un comentario.Christopher C.
El cliente no dejó un comentario.Shaparis R.
ExcelenteDany P. | First Impressions
El cliente no dejó un comentario.yulissa s. | Overall Experience
El cliente no dejó un comentario.Liss T. | First Impressions
The staff was awesome - there was only one computer working so the staff was using their phones to fill out the paperwork and be able to help me so I didn't have to wait. Very friendly and helpful!Cheryl M. | First Impressions
Great placeTim T.
Overall very good. A bit dusty inside the moving truck's rear cargo space, but that's the desert.Allen T.
More of the same size trailer at this location. This type of trailer is the most popular for our area.CHRISTOPHER R.
I reserved ahead of time and they didn't have the trailer that I had reserved. Worst part I never got a call letting me know that the trailer wasn't available.Arthur S.
Prices better than competitive. Need more covered spaces for RV trailersRuben M. | First Impressions
El cliente no dejó un comentario.Sonie M. | Overall Experience
El cliente no dejó un comentario.Suzan H. | Overall Experience
El cliente no dejó un comentario.erik a. | First Impressions
great personnel.. very helpfulDoug H.
We have used this location twice and had no problems at all. This time was a nightmare. The woman that helped us reserved the wrong trailer and sent us across town to a different U-Haul that did not have what we were looking for! We spent several hours getting a trailer. U-Haul needs to educate their employees on what a tandem axel trailer is!!!!Kelly F.
First time ever using U-haul. Vehicle we requested was not available, but upgrade was made and entire experience was great. I wouldn't hesitate to use U-haul again when I need it.William G.
El cliente no dejó un comentario.Maria G.
El cliente no dejó un comentario.Christopher M.
El cliente no dejó un comentario.Mark V.
El cliente no dejó un comentario.JOSE R.
El cliente no dejó un comentario.Samye F.
The customer service was great at the location we usedRafael H.
The drop off location is just a tease. I had to drive back around the building, and back the trailer into a slot myself, snaking through the other trailers that were in the way. I am comfortable backing a trailer, but what's the use of a drop off point if I have to do the yard guys job for him?Chris S.
My only complaint is I was trying to get in contact with the store and I kept getting re-routes to a national call center. But other than that, excellent overall experienceJohn A.
Everything good 👍🏿Maury P.
El cliente no dejó un comentario.charles L.
The return of the truck was absolutely disastrous. I had nothing but trouble trying to get online. The instructions were so unclear I was unable to get pictures of the odometer and fuel gauge because I dropped the key in the box before even getting through the online process of returning the truck. When I arrived to pick up the truck I was told there was not a furniture dolly available as I requested as I stood there looking at one through the window to the back of the store. I made the gentleman aware that I was looking right at one to which he replied â€œoh, thank youâ€ I was charged for equipment I didn't even use ie. dolly and furniture pad. Overall this was a pretty terrible experience.Saul A.
El cliente no dejó un comentario.Lisa S.
Great customer service by all three at the location!Todd F.
El cliente no dejó un comentario.David B.
El cliente no dejó un comentario.Roxann G.
El cliente no dejó un comentario.Kaylee R.
El cliente no dejó un comentario.Thomas W.
El cliente no dejó un comentario.Dylan M.
El cliente no dejó un comentario.Kenneth J.
Great customer care, very helpful & considerate.Debra S.
Muy amables y una excelente atenciÃ³nOscar S.
Great customer service and location. We also used the storage facility for 2 months and had a good experience.Kenneth M.
El cliente no dejó un comentario.Terry P.
El cliente no dejó un comentario.Karen O. | Overall Experience
El cliente no dejó un comentario.jeannette n. | First Impressions
El cliente no dejó un comentario.Derrick S.
Horrible el servicio al cliente espera mÃ¡s de 30 minutos y no pudieron ayudar con el problemaJesusAntonio S.
El cliente no dejó un comentario.Justin S.
El cliente no dejó un comentario.Andre M.
U-Haul does not know how fortunate they are to have Mr. Jacob Meador as the GM. He is the most professional customer service of U-Haul I have ever experienced bar none. He is the most knowledgeable as well. He was short handed that day as all his help called on sick what a disgrace. I strongly recommend U-Haul VIP's and the CEO put Jacob on a Nationwide training program immediately to learn his upmost courteous customer service. I recommend promotion 1 April, 2022. Terry G. Jonesterry j. | First Impressions
Have more employees available due too many customers at one time at aJesus R.
El cliente no dejó un comentario.Shonyell J.
The people at this location were amazing and helped me with everything I needed. The manager was fantastic and helped me getting a truck, showing me the place, and managing my rental. It's also extremely conveniently located, accessible, and clean. Felt very secure too with my items.Samuel G. | Overall Experience
El cliente no dejó un comentario.Tabitha S. | First Impressions
Jacob was such a great help!! If I could give him 10 stars I would. Cleanest Uhaul I have ever been inside.Daphne R. | First Impressions
El cliente no dejó un comentario.Matthew R. | Overall Experience
The guy Jacob was always helpful, and would stop what he was doing and help us out.Miles H. | Overall Experience
Rock star service!!Chris A. | First Impressions
El cliente no dejó un comentario.Doug P. | First Impressions
El cliente no dejó un comentario.Debra S. | Overall Experience
El cliente no dejó un comentario.MICHAEL C. | Overall Experience
The free lock was not in the building I rented, but overall good experienceChris P. | Online Move In
El cliente no dejó un comentario.Jessica J. | Online Move In
El cliente no dejó un comentario.MICHAEL S. | First Impressions
El cliente no dejó un comentario.Vonnie D. | Overall Experience
Friendly, professional and knew what he was talking about.Barbara R. | First Impressions
El cliente no dejó un comentario.Shane S. | First Impressions
Everyone was so helpful and understanding!! By far the best experience I've had with uhual before!!CHANDRA C. | Overall Experience
El cliente no dejó un comentario.Elise L. | First Impressions
El cliente no dejó un comentario.JONATHAN R. | First Impressions
This was a great place to get, very clean and easily accessible. But the staff are are the real hero's out, we're awesome with the rental, and helped tremendously. They also helped the guy before me in line too.NICKOLAUS H. | First Impressions
El cliente no dejó un comentario.Jacob B. | First Impressions
The associate was so courteous, informative and professional! I'm a first time customer who has been very happy with the customer service. Thanks againBOBBIE L. | First Impressions
El cliente no dejó un comentario.Jerald C. | Overall Experience
El cliente no dejó un comentario.Hector M. | Online Move In
El cliente no dejó un comentario.SHERENDA L. | Overall Experience
El cliente no dejó un comentario.Lisa B. | First Impressions
El cliente no dejó un comentario.BURKE A. | First Impressions
A secure feeling overall, friendly, and nearby proximity to the city and it's businesses.Angel R. | First Impressions
My experience with U Haul on billy hext rd. was very good. Jacob was very helpful and cordial when I was looking to rent a space. More importantly he demonstrates the same courteous manner when I terminated my rental due to another facility offering covered parking for my trailer. That was the ONLY reason I chose to store elsewhere. I'd highly recommend U haul and want to congratulate them for having such an exemplary employee like Jacob. Good job!!!!Alan B. | Overall Experience
El cliente no dejó un comentario.Diana J. | Overall Experience
El cliente no dejó un comentario.anthony w. | Overall Experience
GreatCHARLES B. | First Impressions
El cliente no dejó un comentario.Stephen A. | Overall Experience
El cliente no dejó un comentario.Johnny L. | Overall Experience
El cliente no dejó un comentario.CHARLES K. | Overall Experience
El cliente no dejó un comentario.Dusty B. | First Impressions
El cliente no dejó un comentario.Eathan H. | Overall Experience
Jacob was very helpful. I was in and out quickly and he was able to answer all of my questions. Jacob made the whole process very easy.Miles H. | First Impressions
I took away a star because my reservation wasn't ready. I had to wait so long and my movers were ready to unload. Otherwise, the staff kindly took care of the problem and I was satisfied.Elray y. | First Impressions
El cliente no dejó un comentario.Adriana R. | First Impressions
El cliente no dejó un comentario.steve b. | First Impressions
The lady in the front didn't try at all to help me getting the uhaul truck even when I went inside to ask for help. She said the keys were in the truck ready for me but they weren't. I rented a truck & wasn't even able to use it to move my belongings.Gina R. | Online Move In
El cliente no dejó un comentario.PHILLIP B. | Overall Experience
El cliente no dejó un comentario.JOSE F. | First Impressions
El cliente no dejó un comentario.Sheila M. | First Impressions
Great security,staff, temperature controled ....grand!Timothy O. | Overall Experience
Poor unfriendly staff that couldn't stop complaining about their problems here at this job.. nagging and complaining while trying to enroll me.. almost said no but the free one month of storage was why I stayed. Then I canceled on my login from online and it was processed but never actually approved until they sent me a late notice and default. Which I had notified 6 weeks prior off moving out..Jason W. | Overall Experience
El cliente no dejó un comentario.Dustin W. | First Impressions
El cliente no dejó un comentario.Priscilla D. | Online Move In
El cliente no dejó un comentario.Chester D. | First Impressions
Love the staff… very helpful over the years.. would recommend them to anyone.. great over experience. Jacob and Damian were always very helpful and nice.Nora R. | Overall Experience
El cliente no dejó un comentario.Lindsey L. | First Impressions
El cliente no dejó un comentario.JARED H. | First Impressions
El cliente no dejó un comentario.sydney p. | First Impressions
El cliente no dejó un comentario.Johnny L. | First Impressions
This facility "DOSE NOT HAVE" a 10'x20' , climate control !! They rent you : ( "2") 10'x10' lockers. ( sometimes close to each other, sometimes not) When you have several items at 12' in length, and find out, After reserving, and On the day of move in, That the advertised 10'x20' DOES NOT Exist. It is very dishonest and added stress!!! I was told by manager, The largest this facility has is 10'x15' for climate control.Venita C. | First Impressions
The only comment I can make to help you all improve at this specific location, is that the Auto Pay never worked. I had set it up 2 or 3 separate times and the payment would never go through automatically, someone would eventually call to let me know that my payment was late or I would notice because I would receive a letter stating the payment was late and I would have to call in myself to make the payment. Other than that, everyone and everything else was great.David G. | Overall Experience
El cliente no dejó un comentario.JoAnna Y. | First Impressions
Always greatCARLOS P. | First Impressions
El cliente no dejó un comentario.JASON W. | First Impressions
Awesome job!FREDERICK W. | Overall Experience
We will definitely be storing our stuff here again if we ever need to. Never had any issues with anything. The staff was always friendly and quick to help us out with any questions we had and get us taken care of!! Thank y'all!!Jade M. | Overall Experience
Great customer service.Guadalupe G. | First Impressions
El cliente no dejó un comentario.Carroll L. | First Impressions
El cliente no dejó un comentario.Doug P. | Overall Experience
Best experience came from this locationROBERT J. | First Impressions
Nicky is amazing and is such a helpful and caring person truly a great asset to the companyROBERT J. | Overall Experience
The staff and facility are excellent. The website is not user friendly and confusing.Paula C. | Overall Experience
El cliente no dejó un comentario.shelby d. | First Impressions
Said there would be a lock inside the unit. There wasn't one so o had to leave my stuff unattended and go buy a lock.Daniel L. | Online Move In
El cliente no dejó un comentario.JAMES C. | Overall Experience
El cliente no dejó un comentario.Brian R. | First Impressions
Carmella was so helpful and did a great job helping us get us the uhaul for our move and made all transitions smooth and simple. Very thankful she was there to help us meet our needs in such a tough time. Thank you so much!ROBERT J. | First Impressions
El cliente no dejó un comentario.Garry T. | Online Move In
El cliente no dejó un comentario.Larry p. | Overall Experience
El cliente no dejó un comentario.Dustin W. | Overall Experience
El cliente no dejó un comentario.Jade M. | First Impressions
Jacob was very courteous and got me the exact unit I needed.Alan B. | First Impressions
Jacob helped me out several times through the process of a Truck and Storage. He was very Professional and helpful.JAMES C. | First Impressions
El cliente no dejó un comentario.MICHAEL C. | First Impressions
El cliente no dejó un comentario.FERNANDO A. | First Impressions
El cliente no dejó un comentario.CARLOS P. | Overall Experience
no comments at this timeRigo U. | First Impressions
El cliente no dejó un comentario.James J. | First Impressions
On the day we moved in our furniture was severely damaged and we needed extra boxes and the staff was generous upon seeing how distressed we were and gave us a couple of boxes for things that were falling out of delivery boxes. They helped us by putting a new lock on one of the doors when it wasn't locked properly in our absence. Great group on Billy Hext Rd, Odessa, TX.Wayne & Holly P. | Overall Experience
El cliente no dejó un comentario.Jorge P. | First Impressions
El cliente no dejó un comentario.HAILEY H. |