Damien showed excellent customer service
MARSHA T.Customer Reviews for U-Haul Moving & Storage of Country Club
Testimonials From Recent Customers
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A secure feeling overall, friendly, and nearby proximity to the city and it's businesses.
Angel R. | First ImpressionsMy experience with U Haul on billy hext rd. was very good. Jacob was very helpful and cordial when I was looking to rent a space. More importantly he demonstrates the same courteous manner when I terminated my rental due to another facility offering covered parking for my trailer. That was the ONLY reason I chose to store elsewhere. I'd highly recommend U haul and want to congratulate them for having such an exemplary employee like Jacob. Good job!!!!
Alan B. | Overall ExperienceGreat
CHARLES B. | First ImpressionsDon't hire third party companies that aren't going to do their jobs and then tell your customers that there isn't anything you can do. It is your responsibility to rectify anything any third party company you are contracted with does. Period. If you cannot take responsibility for your.mistakes then do not hire third party companies. Do better. Your customers deserve better.
Crystal G.The truck did not have a ramp to load items
CORINA L.Satisfied with overall service, I'd definitely recommend this place to anyone
DENNIS R.Jacob was very helpful. I was in and out quickly and he was able to answer all of my questions. Jacob made the whole process very easy.
Miles H. | First ImpressionsI took away a star because my reservation wasn't ready. I had to wait so long and my movers were ready to unload. Otherwise, the staff kindly took care of the problem and I was satisfied.
Elray y. | First ImpressionsExcellent customer service. She was super nice and helpful. Great experience!
adriana R.Job well done. Keep up the good work.
Stuart G.Van needed wiper blades
MARK V.The lady in the front didn't try at all to help me getting the uhaul truck even when I went inside to ask for help. She said the keys were in the truck ready for me but they weren't. I rented a truck & wasn't even able to use it to move my belongings.
Gina R. | Online Move InThe young man who took care of me was a stellar young man. Very informative, very polite. An asset to your company for sure
JOSE R.Your employee “Brianna Baker†is a thief and a liar. We left a white at&t hotspot in youths uhaul under the drivers seat, and we went to get it back hours after we dropped the uhaul off. When we got there she was outside and she claimed their staff cleaned the uhaul truck and didn't see anything. We double checked and it was indeed gone, so we left. We went back around lunch time to try to talk to the manager, (she was very sweet and nice) and we confronted Brianna right in front of her. Brianna told her when SHE cleaned the truck she didn't see anything, but we know 110% it was there where we had put it. So she was caught in a lie right in front of her manager, she told us earlier other staff members cleaned the truck but in front of her manager when her manager asked, she told her when SHE cleaned it there was nothing, and got nervous because she was obviously caught in a lie. She knew exactly what we were talking about and she is NOT a good liar.
Savana H.friendly person greeted me as i dropped off
WESLEY H.Great security,staff, temperature controled ....grand!
Timothy O. | Overall ExperiencePoor unfriendly staff that couldn't stop complaining about their problems here at this job.. nagging and complaining while trying to enroll me.. almost said no but the free one month of storage was why I stayed. Then I canceled on my login from online and it was processed but never actually approved until they sent me a late notice and default. Which I had notified 6 weeks prior off moving out..
Jason W. | Overall ExperienceThe steering wheel needed to be adjusted with the wheels. To go straight meant having the steering wheel crooked covering the mph dial. The back was dusty and needed to be swept. I would have noticed, but when I got the truck they were about to close.
JOSHUA K.I have rented U-Hauls before over the years. The unit was clean but the most uncomfortable ride ever. Gentle ride van is a joke. My husband is a long haul truck driver and had issues as I did during and after the trip. The truck beat us up from Texas to Georgia, literally. We both had days of discomfort and pain. Most likely look at another rental company in the future to avoid this horrible discomfort.
Alison G.Cassidy at this location in Odessa went above and beyond customer service. She was knowledgeable and went out of her way to make sure I had everything I needed for my rental. She made the process extremely satisfying. If I could give her more than 5 stars I would.
PABLO G.This location on top of the service in a timely manner.
Charles A.Excellent service.Job
Juan F M.Love the staff… very helpful over the years.. would recommend them to anyone.. great over experience. Jacob and Damian were always very helpful and nice.
Nora R. | Overall ExperienceLove doing business with you
WANDA K.Deodorize the interior cab
Robert D.Excellent service!
Becky F.The lady that helped me was really nice and accommodating! I don't remember her name but she worked Friday morning around 10am with tattoos.
PRISCILLA D.Check tires and alignment on trucks
GUILLERMO G.This facility "DOSE NOT HAVE" a 10'x20' , climate control !! They rent you : ( "2") 10'x10' lockers. ( sometimes close to each other, sometimes not) When you have several items at 12' in length, and find out, After reserving, and On the day of move in, That the advertised 10'x20' DOES NOT Exist. It is very dishonest and added stress!!! I was told by manager, The largest this facility has is 10'x15' for climate control.
Venita C. | First ImpressionsThe only comment I can make to help you all improve at this specific location, is that the Auto Pay never worked. I had set it up 2 or 3 separate times and the payment would never go through automatically, someone would eventually call to let me know that my payment was late or I would notice because I would receive a letter stating the payment was late and I would have to call in myself to make the payment. Other than that, everyone and everything else was great.
David G. | Overall ExperienceAlways great
CARLOS P. | First ImpressionsThe tow dolly was literally broken, one part dragging on the ground when it was brought to me to attach to the truck. I had to drive 20 miles to another location to get a different one, costing me time, miles and gas. The employee said they could not change the paperwork to reflect the later time (9:00 instead 7:00 when I was supposed to pick it up), the extra miles(20 miles which put me over the allotted miles and I was charged extra for them) and the gas used to go those 20 miles. Very very disappointing.
Paul K.Awesome job!
FREDERICK W. | Overall ExperienceWe will definitely be storing our stuff here again if we ever need to. Never had any issues with anything. The staff was always friendly and quick to help us out with any questions we had and get us taken care of!! Thank y'all!!
Jade M. | Overall ExperienceGreat customer service.
Guadalupe G. | First ImpressionsBest experience came from this location
ROBERT J. | First ImpressionsNicky is amazing and is such a helpful and caring person truly a great asset to the company
ROBERT J. | Overall ExperienceThe staff and facility are excellent. The website is not user friendly and confusing.
Paula C. | Overall ExperienceI had a blow out with their equipment.
CHRISTOPHER B.I am very dis satisfied with the service I received from Uhaul as a whole. The associates at the Billy Hext location were great! They did everything in their power to help me. As far as my reservation being fulfilled was a freaking joke. I did not get what I reserved and I will not recommend any service to the Odessa area. Damien at the Billy Hext location was the only associate that took the time to help me. While he was training a new associate at the same time he still went the extra mile to help me.
GILBERT M.We works have preferred to rent a large covered truck but your prices are ridiculously too high.
STEVE M.Said there would be a lock inside the unit. There wasn't one so o had to leave my stuff unattended and go buy a lock.
Daniel L. | Online Move InThanks!!!
Christopher S.Odessa location was amazingly clean and well organized, awesome staff did not get their names....
Thomas A.Very satisfying and excellent service
CRISTI C.Only charge for the time used. Don't charge 2 days for 1 day use. That is a rip off.
EMILIO G.No changes required. Excellent equipment and service.
OSCAR J.Top notch
ADAM M.Carmella was so helpful and did a great job helping us get us the uhaul for our move and made all transitions smooth and simple. Very thankful she was there to help us meet our needs in such a tough time. Thank you so much!
ROBERT J. | First ImpressionsGuy who helped me was great, but had to wait until open to get truck even though it was supposed to be a mobile pickup early in morning because someone forgot to register the truck for mobile pickup, so we got a rather late start.
JOHNATHAN K.There was oil soaked dirt in the bike trailer, I was able to sweep the dirt, but not the oil. Not a complaint, just want it noted. Don't want to incur possible cleaning charge. Otherwise, great service.
ROMAN C.The lady that waited on me was absolutely awesome!!!!
BILLY W.Staff are helpful.
GILMER TOLOSA L.Extraordinario servicio al cliente
JUAN F.You are doing it right. Excellent customer service! Jumped right in and helped without being asked. Truly above and beyond.
roderick H.The front desk lady was so kind, I don't remember her real name but she said everyone called her "Nikki" lol.
ALEXIS A.Jacob was very courteous and got me the exact unit I needed.
Alan B. | First ImpressionsJacob helped me out several times through the process of a Truck and Storage. He was very Professional and helpful.
JAMES C. | First ImpressionsVery helpful staff and I always love to use uhaul
MIKE M.I rented a $19.95 a day truck for one day. Refilled it with gas . Yet I was charged over $65. And I was inside the office building all alone for at least 10min. Before the salesperson came in.
CAROLYN G.no comments at this time
Rigo U. | First ImpressionsOn the day we moved in our furniture was severely damaged and we needed extra boxes and the staff was generous upon seeing how distressed we were and gave us a couple of boxes for things that were falling out of delivery boxes. They helped us by putting a new lock on one of the doors when it wasn't locked properly in our absence. Great group on Billy Hext Rd, Odessa, TX.
Wayne & Holly P. | Overall ExperienceThe employees were very nice and helpful
STERLIN R. | Overall ExperienceEveryone at Uhaul moving&storage country club was amazing. They helped me when I got sick and couldn't make a payment. I highly recommend Uhaul moving&storage country club. If I need anything from Uhaul I will be going there even if it's in Odessa and I'm not. Thank Y'all for being who y'all are and not being like most people.
Alisha R. | Overall ExperienceThe employees were helpful and very knowledgeable about the process and helped us make decisions on which storage unit best fit our needs. The process was seamless and we were pleasantly surprised by the ease and friendliness of the employees. We were also turning in a trailer at the same time and that process was easy as well. Thank you to everyone at U-Haul from California to Texas for making the move less stressful!
Lynn V. | First ImpressionsThe units did not have locks in them, but the front desk clerk gave me two. Was just a little inconvenient having to go there and wait... but it ended well. She was also nice enough to come spray for a spider.
TAIQUITHA R. | Online Move InNeeds payment done and back wall installed
Cesar T. | Online Move InWe do have an issue with the left side of the roll down door. It seems to put in at the bottom, like its out of the track?? Maybe UHaul could check on that next time we are by there? Jacob was super helpful, he is the reason we came back to this facility. We actually moved 3 storages into 1. He's great!
Dale Morelan T. | First ImpressionsThe front desk guy was so nice. I didn't have to go inside (I have cancer) so my friend went in with all of my stuff and he let her. They didn't have the one unit I thought I reserved but instead gave me 2 for the same price & size! My units were side by side and they unloaded easy! 10/10 would recommend to anyone looking for somewhere to store anything climate controlled!
Jen T. | First ImpressionsThe move in was great thanks to Sydney Perez, she was very helpful, professional, help out 110%.
Timothy O. | First ImpressionsI would recommend this location the young man that helped us the day of our arrival went above and beyond providing an excellent costumer service. This company needs more employees like him. Thank
Jose Antonio G. | First Impressions