Customer Reviews for U-Haul Moving & Storage of Corpus Christi

Clasificación:

5.0

Krystal was extremely helpful and friendly. Moving ca be stressful and she made renting the truck an easy experience.

Clasificación:

5.0

¡Gracias!

Clasificación:

4.0

The staff was very friendly! Especially the young lady when I returned the unit! She was fast and efficient!!

Clasificación:

5.0

Nada

Clasificación:

5.0

I wanted to use a location closer to me to reduce mileage cost but vehicle I wanted was not available and the website sent me to this location. But diet was well run, the vehicle was great and the experience turned out fine

Clasificación:

5.0

Super nice & helpful as always! This is my preferred location to rent from Uhaul. Keep up the great work ladies!! Take care & stay safe!! :D

Clasificación:

5.0

Service was great

Clasificación:

5.0

Crystal Spurlock ,mgr. at Kistoryz is always helpful, courteous, conscientious. Overall a great experience.

Clasificación:

5.0

AWESOME SERVICE !

Clasificación:

3.0

My lock got rusted out and I had to pay a locksmith 60 dollars for them to come and cut my lock. No lighting in storage small overpriced space.

Clasificación:

5.0

All is right all is good. Thanks

Clasificación:

4.0

I first went to the kostoryz location.. Very helpful. Polite.

Clasificación:

5.0

Nice job by Crystal and team.

Clasificación:

2.0

This places charges extra to access your storage unit at night. Ridiculous! Also ceiling was damaged/cracked. This place should be immaculate for what people are being charged. Also climate control was a joke. The AC was never on.

Clasificación:

5.0

Tammy and Stacey in Corpus were great. VERY efficient and friendly. The only problem was the drop off destination in San Benito wasn't real clear and Uhaul location in our phone didn't exist. When we switched to Harlingen drop off, the protocol for turning in the truck and switching destinations was not clear. Kim at HQ was fabulous.

Clasificación:

5.0

Very professional, very clean and very nice. Will cone back if I need another u haul truck. Truck very clean. Thank you U HAUL!

Clasificación:

5.0

Better than the main U-Haul location for two reasons: customer service and better storage units (price and size). Would use again (and did).

Clasificación:

5.0

Great job team

Clasificación:

3.0

Price are insanely over priced.

Clasificación:

5.0

Keep up the great work!

Clasificación:

4.0

Actually we are very upset. Upon getting a contract with uhaul we bought the extra insurance believing it included all circumstances. We accidentally locked the keys inside the truck in the uhaul parking lot as we were dropping it off and when we called the roadside assistance they refused to help because we didn't pay the extra 5.00 for lockouts. We didn't know. So we have to shell out 60 on top of the 40+ for extra insurance for someone to come and open the door. (Which took 30 seconds). We'd really like to be reimbursed for the emergency money we had to come up with to have someone come open the door. We literally thought it was included in the insurance we bought.

Clasificación:

5.0

Crystal was Awesome! A pleasure to work with. Got me in & out even with phone app issue.

Clasificación:

5.0

YOU ARE ALREADY DOING GREAT SERVICE AND VERY UNDERSTANDING THANK YOU

Clasificación:

5.0

The friendliest people I have met in a long time. While I had issues talking, they took the time to have patience and understanding. Thank you Crystal and Yvette for everything.

Clasificación:

5.0

Professional and efficient. I've been to many U-Hauls from coast to coast and this location has the best customer service from optimizing my truck reservation, to selling boxes and setting up the storage unit. They have it all. Better than the main branch on SPID. Storage gate has a remote clicker too (no code required in and out).

Clasificación:

5.0

The girl who helped me at this location was outstanding!

Clasificación:

5.0

Crystal went above and beyond i have been under a lot of stress cause of moving she put me at ease she sholud be praised for a job well done she deserve reconition for a job well done i will be coming back to u guys in the furture and i will reccommend u guys highly once again crystal thanks for the great job that u do ur a great assest to the company and i hope they see that Amen to u and ur staff

Clasificación:

5.0

Use the correct length windshield wipers, the van I rented, had some low quality wipers. Other than that, the van was great. Gracias

Clasificación:

5.0

I don't understand why they charge me for overnight if i turned it in before the time it was due, this is the 2nd time it's happened

Clasificación:

4.0

Personnel at the Corpus Christi location were very helpful. The reason for the No remark on the second question-The tires on the trailer were not in great shape and both were replaced during the trip. That being said I looked at the tires and they appeared to be ok as I did not know how many miles were on them, so looks can be deceiving. Tires changed and inspected properly at the facility would improve overall and cause less damage. I was fortunate enough to catch the tire failure at a stop and not on the highway.

Clasificación:

3.0

I didn’t understand why the employee didn’t close my account when I gave key on 12/1/20

Clasificación:

3.0

Everything was great and went smoothly.

Clasificación:

5.0

Everything was great!

Clasificación:

5.0

The staff are very friendly and courteous and ready to help!

Clasificación:

5.0

The young lady was very professional, helpful answered all my questions.

Clasificación:

5.0

Did a great job Thank You

Clasificación:

5.0

Make sure your restroom is working

Clasificación:

5.0

Truck smelled of cigarette smoke.

Clasificación:

5.0

The app said my key would me somewhere in the back of the truck, it was not. I had to go inside and get the key from a person.

Clasificación:

5.0

Crystal has been there for years and she and her staff are amazing !!

Clasificación:

5.0

Customer service was great, so was equipment. No improvement needed

Clasificación:

5.0

The store manager Kristi was amazing

Clasificación:

5.0

Nothing, uhaul did an excellent job

Clasificación:

5.0

Staff is undeniably a great group of people. They have never been rude or disrespectful in person or over the phone. They are diligent in what they do. During my 3yrs as a customer, I never experienced any problems with lighting, temperature, access, thefts etc. All surroundings, both inside the facility as well as the drive areas, are always kept clean and free of debris and objects making vehicle access quick and easy. Uhaul at Kostoryz/SPID has my recommendation to anyone needing to properly secure their belongings.

Clasificación:

5.0

Very easy check in process...staff were awesome

Clasificación:

5.0

No issues great quick service 😊

Clasificación:

1.0

The 10-foot traiker was not available even though it was "GUARANTEED" when reserved 4 days prior. I ordered a dolly but was given the flat roller.

Clasificación:

1.0

Charged for miles i didnt do. The mileage kept jumping and i took pictures but they still made me pay for the mileage. They charged my card extra as well for a extra day i didnt have the uhaul.

Clasificación:

5.0

The entrance might need to be a little bit bigger due to the location. It is hard for two cars or units to enter and exit. The staff was very professional and helpful.

Clasificación:

5.0

Extraordinario servicio al cliente

Clasificación:

4.0

Said truck was not at 3/4 when it definitely was

Clasificación:

4.0

after hours fee is a joke what a rips off now where tells $20 will be charged until you get the bill.

Clasificación:

4.0

Ms Crystal Was awesome and even has since of humor. Very helpful and got me what I wanted. Question 3 wax not In the office, based on the assistance I got m willing to say it's clean

Clasificación:

5.0

Extraordinario servicio al cliente

Clasificación:

4.0

I made my reservation over the phone with this location and Crystal was very helpful. She made sure I was getting the best value for the kind of move I was making.

Clasificación:

4.0

The truck I rented the air conditioner was not working very well it was super hot not blowing cold air was all hot air not very happy at all.

Clasificación:

5.0

The associate at the counter was very professional and helpful.

Clasificación:

5.0

The ignition very hard at first but got use to it. Your personal very courteous and calm. Your all female office crew impress me with driving skills and vehicle knowledge. Which is a super plus for your company.

Clasificación:

5.0

Nothing just continue being just the way you are courteous ,helpful,

Clasificación:

5.0

I've lost a lot of money because U-Haul can't keep a reservation. I have to go back to Colorado again to rent another vehicle to move all of my stuff to Texas I lost around 2000 dollars plus time off of work. No I would recommend u haul. STAND BEHIND YOUR WORD.......

Clasificación:

5.0

Friendly staff, easy access to our storage unit, making payment was convenient being I was able to make payments by phone when i was not able to stop by the office. I will use U-Haul if needed in the future and do recommend.

Clasificación:

5.0

The best part was the emails reminding me about the rent being due in a few days.

Clasificación:

5.0

Yes the clerk was very very nice and helpful I can’t remember her name but very nice 👍

Clasificación:

5.0

The facility and grounds are well maintained. The staff were friendly, courteous, and visible around the premises. I was confident about the security of my belongings over the time period I stored them at this location.

Clasificación:

3.0

I am not happy because I had a storage unit in Bldg C. I was not notified of fire for 48 hours at which point all my goods had been TAKEN by someone. without my consent or my knowledge of their condition. On the would I? I would say I was happy for many years UNTIL the fire and the lack of transparency in regard to fire. Now I am not totally happy. Were my things stolen? Were they black rubble. Could I have salvaged something?

Clasificación:

4.0

Staff not very knowledgeable on u haul policies and not very patient with customers

Clasificación:

5.0

I WILL RECOMMEN THIS FACILITY TO ALL OF MY FRIENDS.

Clasificación:

4.0

Na

Clasificación:

2.0

Fire in unit C caused my belongings, including photo albums, to be damaged. U-Haul hired helpers to move my belongings to another unit. Those movers broke several of my irreplaceable belongings.

Clasificación:

5.0

Excellent service!

Clasificación:

5.0

Excellent service!

Clasificación:

5.0

Even though the fire destroyed what it did, this was totally out of the staffs control but they handled it well. Experience before hand was great. Staff was friendly and facility was well maintained.

Clasificación:

1.0

The facility burnt down and when I questioned about the insurance ppl look at me like I'm crazy. If I hear nothing after the holidays I'll hand this over to a legal team.

Clasificación:

5.0

Good location an clean units.

Clasificación:

2.0

it burned down. I lost some stuff. never rented one before, no insurance offered . someone had chemicals in theirs, with human tissue. no compensation offered.

Clasificación:

4.0

Just sad I lost all my belongings and my kids belongings in the fire and would want to know what happend and what caused the fire other than that the staff is great

Clasificación:

1.0

All my belongings were lost in a fire on 12/17/19. I had priceless items inside that can never be replaced. My daughter's first tooth, my antique dresser, my late cousin's recliner, war medals, etc...

Clasificación:

5.0

In the difficult situation of losing everything in our storage unit to fire, the staff were kind and constructive and this was much appreciated.

Clasificación:

5.0

.

Clasificación:

5.0

We love it there . Its maintained very well . So if anybody in need of storage unit this is the place to rent your unit . Totally secure and climate control & non climate control veey clean units .

Clasificación:

5.0

The general manager Crystal was such a professional and went above and beyond to help me with services. She was timely and available even outside of the normal business hours.

Clasificación:

4.0

I strongly recommend to contact next door business (Jack in the Box) they have plants (Oleanders I believe) in the side walk, when you exit the facility BLOCK completely the view of upcoming traffic.

Clasificación:

5.0

Never had a problem and rented a unit the for 5 years. Great job!

Clasificación:

5.0

Crystal was very professional , she did a great job.

Clasificación:

5.0

Very helpful for me and family. Wonderful staff . Thanks so much for what you do!

Clasificación:

5.0

Staff was friendly and very helpful

Clasificación:

5.0

Brittany was very helpful!! Easy process!!

Clasificación:

5.0

Thank you for helping and making it easy for me to use the units.

Clasificación:

5.0

Nice staff and facility

Clasificación:

5.0

Friendly but professional service and explanations.

Clasificación:

5.0

Great experience.

Clasificación:

5.0

Thank you! The time you took to show us the different units and how to best acquire what we needed was greatly appreciated. The move-in and move-out were both quick and the service was friendly! Thx!

Clasificación:

5.0

Excellent service was very helpful and real nice

Clasificación:

5.0

Great location and friendly staff. Rent a unit yesterday and found out needed a bigger one . Came in the next morning and spoke with Crystal made it easy to upsize to the next size . Very clean locati

Clasificación:

4.0

Your 24 jr access is not working. Could not get on my storage after 9 PM on June 30th

Clasificación:

5.0

This location is best . Friendly staff and very helpful and units are very clean . They take time to show you the size of unit and go from there . The grounds are very lite up and very secure Awesome

Clasificación:

4.0

Though it was suppose to be climate control, a lot of my items were ruined. Two bags of shoes were mildewed, had to be thrown away. Employees were very nice and I enjoyed having access to the room

Clasificación:

5.0

The sales lady did a great job at telling me everything up front as far as fees go she also added a free lock at the end which sweetened the deal.

Clasificación:

5.0

your manager is the best by far of any individual I have seen in the past years in offering excellent outstanding remarkable customer service she's patient she's kind I was just blown away by her work

Clasificación:

5.0

The staff was always helpful, friendly and professional at all times.

Clasificación:

5.0

The young lady who helped us,was very professional. Efficient and a really good personality for working with customers. Sorry I can't remember her name. Kostiryz office thus last my Saturday afternoon

Clasificación:

3.0

I don't believe that I can share a detailed review with only a 200 character limit. The manager here should be retrained about checkout policies Crystal you lied I believe you think its ok! WRONG!!

Clasificación:

5.0

Staff was kind and courteous. Showed us couple of units so we can determine which size unit would benefit us . Very knowable staff. This has been best experience we have had . Gracias

Clasificación:

5.0

Great service!

Clasificación:

5.0

Checking in and out was fast and easy. I would definitely rent here again!

Clasificación:

5.0

.

Clasificación:

5.0

Yvette was very professional & helped me right away!. I would recommended this storage facility to my friends.

Clasificación:

5.0

The Kostoryz Road Uhaul is always very helpful and thoughtful in their customer service; we have used their storage and rental services several times and rate them "Excellent" each time.

Clasificación:

3.0

Service was professional

Clasificación:

5.0

Thankful, mindful, and considerate staff. Will definitely keep in mind if needed again in the future.

Clasificación:

5.0

My experience was aswesome Staff friendly and knowledgeable of availability.

Clasificación:

5.0

Did a great job ! Just the unit l needed , Thank you !

Clasificación:

5.0

Service was great

Clasificación:

5.0

Excellent service from Kim and Yvette. Friendly and very accommodating with our needs.

Clasificación:

5.0

Good service! Will recommend to friends and family!

Clasificación:

5.0

Crystal was a blessing to me! I had some issues towards the end and she was so wonderful and worked with me to not lose my deceased parents things and I will be forever grateful to her!

Clasificación:

5.0

Always a great experience with UHaul. Thank you for your excellent service. From Andres Trevino.

Clasificación:

3.0

The rental process was excellent! On day of moving items to my space, door locked, couldn't get in til later, leaving my items in the hallway of space until clerk unlocked door! Very inconvenient!

Clasificación:

5.0

Always provided Outstanding customer service and always willing to help!

Clasificación:

5.0

Good service

Clasificación:

5.0

The staff are so friendly and helpful. Facilities are nice and secure. Will use again in the future.

Clasificación:

2.0

Y'all auctioned my unit

Clasificación:

5.0

Very friendly and quick.

Clasificación:

5.0

Don’t get stuck in the elevator again! ;)

Clasificación:

5.0

Thank you all!

Clasificación:

5.0

I have used this Uhaul facility twice now. Both times I was making very big moves across country and a move like that can be very stressful. The staff were amazing and made my move much easier!

Clasificación:

5.0

Great facility

Clasificación:

5.0

All staff was polite and very helpful

Clasificación:

5.0

Great storage

Clasificación:

5.0

Very happy with service

Clasificación:

5.0

The staff was always friendly and helpful