Comentarios de los clientes para U-Haul Moving & Storage of Corpus Christi

Everything was great!

The staff are very friendly and courteous and ready to help!

The young lady was very professional, helpful answered all my questions.

Did a great job Thank You

Make sure your restroom is working

Truck smelled of cigarette smoke.

The app said my key would me somewhere in the back of the truck, it was not. I had to go inside and get the key from a person.

Crystal has been there for years and she and her staff are amazing !!

Customer service was great, so was equipment. No improvement needed

The store manager Kristi was amazing

Nothing, uhaul did an excellent job

Staff is undeniably a great group of people. They have never been rude or disrespectful in person or over the phone. They are diligent in what they do. During my 3yrs as a customer, I never experienced any problems with lighting, temperature, access, thefts etc. All surroundings, both inside the facility as well as the drive areas, are always kept clean and free of debris and objects making vehicle access quick and easy. Uhaul at Kostoryz/SPID has my recommendation to anyone needing to properly secure their belongings.

Very easy check in process...staff were awesome

No issues great quick service 😊

The 10-foot traiker was not available even though it was "GUARANTEED" when reserved 4 days prior. I ordered a dolly but was given the flat roller.

Charged for miles i didnt do. The mileage kept jumping and i took pictures but they still made me pay for the mileage. They charged my card extra as well for a extra day i didnt have the uhaul.

The entrance might need to be a little bit bigger due to the location. It is hard for two cars or units to enter and exit. The staff was very professional and helpful.

Great customer service

Said truck was not at 3/4 when it definitely was

after hours fee is a joke what a rips off now where tells $20 will be charged until you get the bill.

Ms Crystal Was awesome and even has since of humor. Very helpful and got me what I wanted. Question 3 wax not In the office, based on the assistance I got m willing to say it’s clean

Great customer service

I made my reservation over the phone with this location and Crystal was very helpful. She made sure I was getting the best value for the kind of move I was making.

The truck I rented the air conditioner was not working very well it was super hot not blowing cold air was all hot air not very happy at all.

The associate at the counter was very professional and helpful.

The ignition very hard at first but got use to it. Your personal very courteous and calm. Your all female office crew impress me with driving skills and vehicle knowledge. Which is a super plus for your company.

Nothing just continue being just the way you are courteous ,helpful,

This was my second time using this location and I can really say that I was very pleased with the service and employees were very professional and very helpful. I will totally recommend to my family and friends. Thank you for such a smooth move.

This was alot better location then any of the otger ones tgat i have gone to.

very accomadating and friendly service!

COVID-19 measures taken, such as doing many of the verifications via cell phone to minimize contact, are very good. Truck cab was obviously cleaned very well. If UHaul franchises are wiping down with a disinfectant, give yourselvs credit and tell people.

My only quip was having to reanswer all the same questions I answered online about mileage and such. Why fill it out online if I have to do it again in person? Regardless the girl at the counter was very helpful

Staff was very courteous and prompt thank you

Everything was fine really didn't have any problems. We would rent again if we have to.

Nothing it was a great experience

Super friendly efficent sweet personable easy to shop here

I’ve lost a lot of money because U-Haul can’t keep a reservation. I have to go back to Colorado again to rent another vehicle to move all of my stuff to Texas I lost around 2000 dollars plus time off of work. No I would recommend u haul. STAND BEHIND YOUR WORD.......

The service was outstanding and the equipment was superb! Thank you for all the help!

Great, helpful staff.

Got the job done quick and efficient. Thanks

Very nice people, and a pleasure to do business with

The girl who helped me finish up the use of the U-Haul was EXCELLENT. Helpful, friendly, laid back. QUICK. I was in and out of there in minutes. Highly recommend.

Everything was great customer service excellent rental excellent thank you for making it easy and stress free

Everything was quick and easy!

Truck was great!!

I rented a 10 ft truck expecting that it had a ramp. I don't know about these things and assumed all the trucks had ramps. No one informed me that it wouldn't include a ramp. I didn't find out about the no ramp til I got to the storage unit to load my things. I called to complain about it and asked for a truck with a ramp for the same price since I was inconvenienced but they wouldn't give me the same rate instead they increased it by ten dollars. Never again will I rent from uhaul.

Friendly staff, easy access to our storage unit, making payment was convenient being I was able to make payments by phone when i was not able to stop by the office. I will use U-Haul if needed in the future and do recommend.

The best part was the emails reminding me about the rent being due in a few days.

Them two ladies in their bent over backwards for my family and I to be able to get a truck to help us move in this situation that we were in lost her home them to ladies in there bent over backwards for my family and I to be able to get a truck to help us move in this situation that we were in. We lost are home and this was our only means of transportation to be able to secure a residence and move and I just want to say thank you ladies for doing all you can to help someone in a time I need! God bless you! SONNY

Customer service was excellent

I hadn't been inside my unit since January. But when I entered my unit there were rat droppings all over my belongings. Thankfully, I had my items all packed. But it made it a lot more difficult to move things. As well as cleaning wise. I called the front office and told Yvette about the incident. She personally came to the unit apologized and handed us gloves and let us borrow the broom, because I asked. I've been using Uhaul for a long time now. Crystal is very helpful. Thank you.

Yes the clerk was very very nice and helpful I can’t remember her name but very nice 👍

The facility and grounds are well maintained. The staff were friendly, courteous, and visible around the premises. I was confident about the security of my belongings over the time period I stored them at this location.

I am not happy because I had a storage unit in Bldg C. I was not notified of fire for 48 hours at which point all my goods had been TAKEN by someone. without my consent or my knowledge of their condition. On the would I? I would say I was happy for many years UNTIL the fire and the lack of transparency in regard to fire. Now I am not totally happy. Were my things stolen? Were they black rubble. Could I have salvaged something?

Staff not very knowledgeable on u haul policies and not very patient with customers

I WILL RECOMMEN THIS FACILITY TO ALL OF MY FRIENDS.

Na

Fire in unit C caused my belongings, including photo albums, to be damaged. U-Haul hired helpers to move my belongings to another unit. Those movers broke several of my irreplaceable belongings.

Excellent service!

Excellent service!

Even though the fire destroyed what it did, this was totally out of the staffs control but they handled it well. Experience before hand was great. Staff was friendly and facility was well maintained.

The facility burnt down and when I questioned about the insurance ppl look at me like I’m crazy. If I hear nothing after the holidays I’ll hand this over to a legal team.

Good location an clean units.

it burned down. I lost some stuff. never rented one before, no insurance offered . someone had chemicals in theirs, with human tissue. no compensation offered.

Just sad I lost all my belongings and my kids belongings in the fire and would want to know what happend and what caused the fire other than that the staff is great

All my belongings were lost in a fire on 12/17/19. I had priceless items inside that can never be replaced. My daughter's first tooth, my antique dresser, my late cousin's recliner, war medals, etc...

In the difficult situation of losing everything in our storage unit to fire, the staff were kind and constructive and this was much appreciated.

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We love it there . Its maintained very well . So if anybody in need of storage unit this is the place to rent your unit . Totally secure and climate control & non climate control veey clean units .

The general manager Crystal was such a professional and went above and beyond to help me with services. She was timely and available even outside of the normal business hours.

I strongly recommend to contact next door business (Jack in the Box) they have plants (Oleanders I believe) in the side walk, when you exit the facility BLOCK completely the view of upcoming traffic.

Never had a problem and rented a unit the for 5 years. Great job!

Crystal was very professional , she did a great job.

Very helpful for me and family. Wonderful staff . Thanks so much for what you do!

Staff was friendly and very helpful

Brittany was very helpful!! Easy process!!

Thank you for helping and making it easy for me to use the units.

Nice staff and facility

Friendly but professional service and explanations.

Great experience.

Thank you! The time you took to show us the different units and how to best acquire what we needed was greatly appreciated. The move-in and move-out were both quick and the service was friendly! Thx!

Excellent service was very helpful and real nice

Great location and friendly staff. Rent a unit yesterday and found out needed a bigger one . Came in the next morning and spoke with Crystal made it easy to upsize to the next size . Very clean locati

Your 24 jr access is not working. Could not get on my storage after 9 PM on June 30th

This location is best . Friendly staff and very helpful and units are very clean . They take time to show you the size of unit and go from there . The grounds are very lite up and very secure Awesome

Though it was suppose to be climate control, a lot of my items were ruined. Two bags of shoes were mildewed, had to be thrown away. Employees were very nice and I enjoyed having access to the room

The sales lady did a great job at telling me everything up front as far as fees go she also added a free lock at the end which sweetened the deal.

your manager is the best by far of any individual I have seen in the past years in offering excellent outstanding remarkable customer service she's patient she's kind I was just blown away by her work

The staff was always helpful, friendly and professional at all times.

The young lady who helped us,was very professional. Efficient and a really good personality for working with customers. Sorry I can't remember her name. Kostiryz office thus last my Saturday afternoon

I don't believe that I can share a detailed review with only a 200 character limit. The manager here should be retrained about checkout policies Crystal you lied I believe you think its ok! WRONG!!

Staff was kind and courteous. Showed us couple of units so we can determine which size unit would benefit us . Very knowable staff. This has been best experience we have had . Thanks

Great service!

Checking in and out was fast and easy. I would definitely rent here again!

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Yvette was very professional & helped me right away!. I would recommended this storage facility to my friends.

The Kostoryz Road Uhaul is always very helpful and thoughtful in their customer service; we have used their storage and rental services several times and rate them "Excellent" each time.

Service was professional

Thankful, mindful, and considerate staff. Will definitely keep in mind if needed again in the future.

My experience was aswesome Staff friendly and knowledgeable of availability.

Did a great job ! Just the unit l needed , Thank you !

Service was great

Excellent service from Kim and Yvette. Friendly and very accommodating with our needs.

Good service! Will recommend to friends and family!

Crystal was a blessing to me! I had some issues towards the end and she was so wonderful and worked with me to not lose my deceased parents things and I will be forever grateful to her!

Always a great experience with UHaul. Thank you for your excellent service. From Andres Trevino.

The rental process was excellent! On day of moving items to my space, door locked, couldn't get in til later, leaving my items in the hallway of space until clerk unlocked door! Very inconvenient!

Always provided Outstanding customer service and always willing to help!

Good service

The staff are so friendly and helpful. Facilities are nice and secure. Will use again in the future.

Y'all auctioned my unit

Very friendly and quick.

Don’t get stuck in the elevator again! ;)

Thank you all!

I have used this Uhaul facility twice now. Both times I was making very big moves across country and a move like that can be very stressful. The staff were amazing and made my move much easier!

Great facility

All staff was polite and very helpful

Great storage

Very happy with service

The staff was always friendly and helpful

The staff are very helpful and friendly. The unit was very clean, never saw a bug, good lighting, nice carts for moving things from the car to my unit. Easy access and secure. Highly recommend.