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Bertrand T. | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Corpus Christi
Testimonials From Recent Customers
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Have someone there that can handle truck returns. I was trying to return for far to long. I had to carry the moving pads to the back of the store. The truck itself needed attention I put mid grade gas in it and the performance changed for the better. The transmission needs attention and the passenger side mirror does not hold its adjustment. The windshield was very dirty as was the outside of the truck. The damage to the truck body were not noted and the pictures did not show significant body damage. Amateur hour is an apt description of the rental.
Jeff W.The young lady there did a great job helping me out.
ADRIATIK K. | First ImpressionsMy agent was informed and friendly. She explained alll to me. Will definitely use them again
Jennifer B.They give me a damage van and the tire blow out
Albert R.Nothing to add at this time. Everything was great!
Glenn R.The U-Haul was not at the requested pick up location. Had to drive extra miles to this location. The website shouldn't have let me pick the location that If there was no U-Haul available
Onesmus M.I'm still not sure why I was charged for fuel. I drove 11miles. I put in $4 of gas. It is at about the same place it was when I drove away. I took a photo of it before leaving the parking lot. This was a requirement at the crosstown location and I didn't have issues with them. It was not a requirement at the kostoryz location but I believe it's good practice. I'm too tired to argue it but incredibly unsatisfied with this particular experience with any uhaul location. I've used uhaul for moving and storage throughout my adult life and this time I walked away annoyed. How about not just improve it for the next customer but improve it for me.
Julissa A.Customer service was excellent!😊.
John T.I actually was reserved at another location, but the individual never returned the truck for me the next customer. This site rented me the van immediately and had me on y way! Great customer service and a quick response to my need.
Barbara G.See above
WILLIAM H.Make sure u have proof before taking someone's truck n belongings in it
Ray A.My issue is with everything prior to this. Originally had it reserved for the one on Slaughter Lane in Austin for 8am. I get there and they tell me my reservation had been moved 25 miles away. No call, no text, nor email at all to let me know. Unfortunately I can't make it so I call the help line and the agent rebooks for the same location for a bigger truck to pick up at 4pm. At least a few hours later I was given a call but letting me know now that it had been moved 40 miles away. They did give me an extra few miles and a small discount that didn't even cover the extra cost of gas. Overall my experience has been terrible and will never use uhaul again or recommend it to anyone I talk
Kenneth J.10ft box truck w/75k miles. Ran fine - mechanical issues needs front end alignment (pulls right), and environmental system control puts all air out of defrost vent (a/c worked great, just couldn't control the output direction). Reported to management on vehicle return. Otherwise, this facility had my truck ready on time, and prepared w/the extras I requested. On duty manager Yvette extremely helpful and professional. Generally, very pleased with my experience.
James S.Crystal Figueroa was very helpful and very friendly. I appreciated her help and how she accommodated my needs. Gracias
Peggy C. | First ImpressionsAwesome desk associate!!
Robert R.In my opinion, I didn't see any discrepancies all was excellent. The service was outstanding the manger treated me with respect and was very courteous. Kudos to the manger and her staff! Thank you for allowing my input. Respectfully, NIC Briseño
Nicolas B.The lady working the desk was Kind, responsive, and handled numerous customers simultaneously. Impressive customer service. Will return if needed.
Christopher C.The only thing is that I turned in everything on the 14th. And they are just checking me out.
Tenika H. | Overall ExperienceExcellent service from the team at this location. I had to extend my rental several times and they accomplished that quickly and efficiently.
Cecil J.Returned the u-haul early and there was not prorated refund!
Daffna G.the internet app can be a little testy
Patrick B.Was way over my budget. Didn't realize $39.99 would turn into 93! It's my fault for having my daughter go pick it up and not knowing all the other cost.
Serena O.Very very nice and very very helpful
Julia A. | First ImpressionsMs. Figueroa was very professional and helpful as well.
ARNALDO Z. | First ImpressionsSpent a year in multiple units and from start to finish it was easy, convenient, and professional. Will use your services again, if needed, and recommend your location and services readily. Thanks for running a great business.
Kyra B. | Overall ExperienceFast easy and inexpensive Thank you
ROBERTO R. | First ImpressionsEverything was smooth and easy. There is no need to change a thing.
Ariceli R.I love this place the employees are awesome and understanding very helpful!!!!!
Cynthia G. | Overall ExperienceCrystal i think was her name and she was awesome really went out her way to help me
Leland R.Fast, convenient, excellent customer service. It be great to have a couple more parking slots up front. Other than that, it was great service and I will return.
Elizabeth A.Extraordinario servicio al cliente
ISABEL M. | First ImpressionsThe entire process was very easy to navigate I would highly recommend this particular location. The counter person was very helpful
Christine P.The staff was so friendly and knowledgeable
Jordan G.Overcharged on fuel.
Julio N.Crystal was professional and very helpful would definitely recommend to all Thanks!!
Thomas G. | Overall ExperienceFirst class.
DAVID M.The employees were very helpful very professional and helped me with the questions I needed to know just excellent!!!!!!!
Cynthia G. | First Impressionsvehicle was ordered from u-haul on spid new location not known until collection. not the first time this has happened. poor service guys.
Phillip N.We love the unit.
Karan B. | First ImpressionsThe location needs a bigger parking lot.
Myra B.The lady working that day was so kind to direct me on how to access services to unload my truck because my unloader did not show up!! I was so rushed that day I didn’t properly thank her!! She demonstrated very good customer service!! Great employee!! Thank you, Tonda
Tonda J. | First ImpressionsWindshield was dirty from the inside when I got it, used mask behind the seat, other stuff. Steering was off and made the drive stressful. The truck shouldn't have been pulling to the right as hard as it was.
Annalysa B.Great customer service from Crystal
Thomas G. | First ImpressionsStorage was way to small for my items…half of my items had to be stored in the uhaul for 5 days…
Aj D. | Overall ExperienceThis location was perfect the peaple were nice and they had fast service the truck was easy to access and easy to bring back and the price was great.😊.I would recomend anyone rent a truck there.
Linda A.Great place to rent U-Haul......... Great help in helping 1month rent free storage unit big help Thank y'all so much
Fidencio O. | First ImpressionsCrystal is nothing short of outstanding, customer service, a very friendly person!
Nicolas B. | First ImpressionsExtremely fast and helpful both at pick up and drop off. Way above average customer service. ¡Excelente ubicación!
James W.There was a roach infestation as soon as we started unloading one box. Roaches everywhere. The lady who helped us did provide Raid and let us know she would be bombing the facility. Came back a day after and found 2 or 3.. Really hoping they are dying off and we won't have to worry with the roaches anymore
Jolynn T. | Online Move InFor me, this U Haul location and people running it, are the best
Gary R.Yvette was professional and extremely helpful in meeting my storage needs. She also guided me through an upcoming 20' rental for my moving needs. Promote her!!!
Michael L. | First ImpressionsFix the problem with making a reservation for a specific vehicle and then when a customer shows up it's not available because it wasn't returned. Charge a hefty fee at pickup that can be reversed upon return of the vehicle. This problem cost me more money and about 3 hours in extra time. Thanks to Yvette it worked out and I was refunded 50.00.
Brenda O.The ladies at this store are outstanding. Competent, friendly and skilled in their trade. Always a pleasure to work with..
Bruce B.Great job guys keep up the good work!!!
Adelita D.The staff was always friendly and would make sure any request you had was taken care of. After a fire in a neighbor building and before anyone could access the property, i received an e mail assuring me there was no smoke damage. Will definitely use again if needed.
Richard H. | Overall ExperienceThe women at my U-haul have been the best people ever. All thumbs up!!!!!
Luisa P. | Overall ExperienceFriendly staff, very understanding and helpful, knowledgeable, sensitive to difficult situation.
Shannon R. | First ImpressionsI just need a small truck more often than they can get me one. Hope I get one on Sunday. Other than that, they are great.
Brenda B.Both ladies at the front desk were exceptionally friendly and competent. The facility was great and met our needs perfectly. If possible, perhaps early turn in could be refunded (we were done with our unit a week early).
Diana G. | Overall ExperienceA great place to store your goods , plan to use them in the future. Appreciate y'all !!
Jack G. | Overall ExperienceGreat Staff !!👍
LOUISE S. | First ImpressionsThe sales person was very efficient, had my truck ready, gassed up, and had my supplies in the truck.
Jon V.One of the nicest, and yet somehow most affordable, storage facilities I was able to find. Will 100% recommend and come back if I ever have any further storage needs!
Danielle B. | Overall ExperienceClean well light and seems secure
Dennis P. | First ImpressionsA big thank you to the staff for all the help. Made a hard transition as smooth as possible.
Gabrieille R. | Overall ExperienceOnly storage I recommend
JULIE ELOISE G. | First ImpressionsGreat help awesome customer service thank you so much!
Teodoro B. | First ImpressionsThe staff was very professional and very kind,
Ivy R. | Overall ExperienceClean, secured with lighting and gated.... EASY to pay monthly bill .
ADAN R. | Overall ExperienceApp took a while to finally allow us to pick up the truck so it took around 30 minutes off of our allotted time out but other than that experience was overall pleasant will be using again!
Nicole G. | First ImpressionsThe elevator was just big enough for my mattresses and my motorcycle lift
Christopher W. | First ImpressionsYou are doing an excellent job with courteous and helpful personnel.
William A. | First ImpressionsIt was upstairs and around the corner for a 5x8 closet. A bit inconvenient for actually going and getting my items. Plus there is no flex space right inside the gate. If there were multiple trucks being staged or people getting into their units in building A, there was nowhere to go, you waited outside the gate in the little parking lot. Other than that, the buildings were well maintained and no sign of bugs or rodents. The office was really easy to find.
Victoria P. | Overall ExperienceEveryone was very helpful and nice got what I needed quickly
Steve C. | First ImpressionsVey helpful
JANET S. | First ImpressionsThe lady’s are friendly and they explain everything to us
Alberto S. | First ImpressionsI love U-Haul. Its always there when I need it.
Brenda B. | First ImpressionsTheir are no vacancies or trucks or that is what they told me. Portia C. Adkins 361-548-6907
Portia A. | Overall ExperienceThey informed me that there is a waiting list and from what I observed there are vacancies. I also planned to leave with a truck however I was told that I would be called. It has been more than twelve hours and nobody has called me.
Portia A. | First ImpressionsGreat service
Roger P. | First ImpressionsYvette is super friendly & helpful! Will be using this storage for small amount of stuff for under a month - site is very clean! Highly Recommend!
Julie S. | First ImpressionsThis was the worst storage facility I've ever used the Manager Crystal Figuroa thru me out bc I tied a tarp to my car and the units door.. I'm 100% disabled.. she put me on restricted access.. I use the unit to rebuild bycles and electric panels. There were other customers there who put tents up stayed 24 hrs.. she didn't say a word to them. I put the tarp bc it was pouring down rain..wen the sun comes out it's very hot.. I'm on 6 different meds.. some of the meds make me sensitive to the sun.. I explained to her she said she didn't care get out.. I'm never late on payments.. she said I disrespected her bc I put the tarp up to work on some tables. She told me to get out in 1 day.. again I'm 100% disabled disabled Vietnam vet also..I was always polite to her.. she wouldn't let me stay late and pack the 20 ft truck I rented from uhaul. Turned my clicker off. I'm 66 no help. She would not let me make shade with the tarp to move out.. she's a horrible person.. if I had any compensation for terrible treatment I received it would b to fire her .. I thnk she had in for single men..
Danny H. | Overall ExperienceTwo ladies at the location were extremely helpful and knowledgeable. Their customer service was outstanding. They made every effort to satisfy my wife and I completely.
John E. | First ImpressionsOne small problem that was fixed right away everything else was great nice people very friendly definitely using them again thanks for everything
Jose V. | Overall ExperienceI was able to get first month free since I rented a uhaul. It was very helpful
Lora F. | First ImpressionsVery helpful
Carlos T. | First ImpressionsLady at front desk was super polite and helpful!
Bessie C. | First ImpressionsNever failing none of our needs. Always the BEST staff around Corpus Christi Tx. Crystal,Yvette,& Valerie are always organized and willing to help you out with whatever situation you got going on. A HUGE SHOUT OUT TO U-HAUL STAFF @ location # 832048 from your Local UneXpected Movers
Conrado H. | First ImpressionsAs I told Crystal yesterday. This move and having to deal with you people at U-Haul was the WORST moving experience of my life. Your web site sucks, your on-line CSRs were incompetent for the most part (didn't complete orders, etc), having to wait a minimum of 30 minutes on a call. All HORRIBLE. The only POSITIVE was Crystal and her facility. She is tops in my book!
Timothy W E. | Overall ExperienceThe manager and staff at the facility were so good to me....wonderful customer service....and extremely supportive during a personally stressful time.
Brenda P. | Overall Experience