El cliente no dejó un comentario.Ian B.
Customer Reviews for U-Haul Moving & Storage of Columbia
Columbia, CT 06237
Servicios en esta ubicación:
- Lun. - jue.:7 a. m. - 7 p. m.
- Viernes7 a. m. - 8 p. m.
- Sábado7 a. m. - 7 p. m.
- Domingo9 a. m. - 5 p. m.
- 12/24/2022: 7:00 a. m. - 3:00 p. m.
- 12/25/2022: cerrado
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Customer did not leave a comment.Richard S.
How to operate the cargo area lights and what grade of gas to useDonald H.
Customer did not leave a comment.Daniel B.
Very friendly staff.Linda M.
Customer did not leave a comment.Angela B.
Everything went smoothly and the employees were quite helpful.Thankful B.
Customer did not leave a comment.Michele A.
Customer did not leave a comment.Ieshia M. | Overall Experience
Customer did not leave a comment.ANA G.
Customer did not leave a comment.Jesus R.
Explain proper payment what types of payments are exceptable. What gets charged to the card and how. Call and confirm with customer what payment type they would like to use before trying to charge paymentShanequa N.
I would highly recommend this place. The service was great and the people working there we're very friendly and very informativebruce R.
Friendly staffjavier M.
Customer did not leave a comment.Corinna q. | Overall Experience
Customer did not leave a comment.Vincent G.
The folks there were fantastic! I would happily rent from them again!stephen B.
Customer did not leave a comment.esteban P.
This was a very positive experience. I received excellent service and advice from all the U-Haul employees I dealt with in Camp Verde, AZ and Columbia, CT.Gary B.
The van hadn't been fully checked and the tire needed air pressure before we left the lot.Molly M.
Customer did not leave a comment.Tom P.
The staff were very friendly and helpful,DEBORAH L. | First Impressions
Customer did not leave a comment.Jeniece R.
The people who work in the Columbia, Ct. location are all excellent - they went way above and beyond to help me have a smooth experience. They even took their time to show me the Uhaul boxes and talk with me about the different ways I could approach my daughter's upcoming move. A-plus people in Columbia!!! Nice to see!Maribel M.
Customer did not leave a comment.jennibel D.
Great service for me. Bernadette is friendly and efficient. Hitch installer (can't remember his name) the same. Quick, informative, and polite. My second time here. Good group.daniel N.
Customer did not leave a comment.CASEY W. | Overall Experience
Double check the contract. I was charged for 3 days instead of 2. It was corrected.Bette S.
Customer did not leave a comment.Scott F.
Customer did not leave a comment.Aaron J.
Great staff.Paul A.
Easy check-in and return.Elmer M.
The general manager was awesome. He helped me through the entire process, cleanest location I've see.Damian D. | First Impressions
Customer did not leave a comment.John E.
Customer did not leave a comment.MARK L.
I bought a new Jeep at Capitol in Willimantic less than 2 weeks ago. Capitol brought my car to you to install a bike rack hitch. Now I have to return to Capitol to fix sensors that are located near the hitch as they are not working. I have advised Capitol sales and service of this problem.Brenda C.
Customer did not leave a comment.Matthew M.
Broken rear light and damage was not noted, front end was out of alignment badly, maintenance was needed badlyLIBERTY W.
Customer did not leave a comment.Mark F.
The staff were friendly, helpful and professional and the truck was very clean.Katherine R.
Thank you Shane for everything!JAQUAN T.
Give the manager pete a raise...ive been in there 4 times in the past 6 months and every time he's the only one in there..He is very polite and very thoroughMichael F.
Very good100%JAVIER S.
The owner is very helpful and explained everything completely. I would not rent from anywhere else.Russell J.
I couldn't have asked for a better experience? Columbia UHaul provides excellent service!brett S.
I feel there's no neee for improvement. Everyone is helpful and courteous.Mark S.
Customer did not leave a comment.Patrick G.
The staff at Columbia Uhaul were nice people at the time of installation. But the work was done badly. Our lights stopped functioning about 2 hours into our 3 day trip. The work was looked at by a couple different roadside assistance folks and was deemed to have been done poorly. The parts were not available where we broke down at any Uhaul and we had to leave our belongings behind in New York! We are still waiting for resolution right now.sherman H.
Shane is very knowledgeable and helpful in addressing my questions. Thank youScott E.
Customer did not leave a comment.Maxwell D.
Customer did not leave a comment.Shor A.
All went well except the tire monitoring alert on the dashboard stayed lit shortly after picking up and until returned - tire pressure checked okay. At lease an additional 1/2 hour should be added to the rental time to compensate for the amount of time to needed to complete checkout, perform all the vehicle inspection and enter all the info into the U-Haul mobile app. This time is used to fulfil your company's requirements and not part of the rental time for the intended use of the truck. To be fair, should be 24 & 1/2 hours.Donald D.
The manager at this location is beyond confrontational and seems to go into every conversation ready to fight. When I went in to rent my vehicle he was arguing with a man who simply was asking what the second contact number was for, but the manager made it into a huge argument to the point that the customer was trying to calm the situation down. When I called into let the location know I would be a couple hours late returning my truck, the manager first yelled at me for calling the corporate number and not the number on my contract and then insisted I return the truck at the time I said on my contract. I defused the situation but it was odd that such a simple call, really out of courtesy on my end, would have any negative discussion. Then when I returned my truck I forgot a twin mattress in back but could not fit it in my vehicle, the manager came out screaming from the start about â€œI'll charge you $80, you have to take it! I am not a dumping ground!â€. Having seen him argue with the man when I picked up the truck and knowing his tone on the phone call I said â€œokay, you can charge me I'm sorry about it thank you have a good nightâ€ he chased down the stares and said â€œno I was not giving you an option you have to take it now!â€ he was literally screaming and waving his arms like a crazy person, i said again that I would pay the $80 and then he yelled after me â€œit's $180 now! You have to take itâ€. It got to the point where one of his employees was trying to calm him down saying â€œman she said she would pay just let her goâ€ and another customer offered to put the mattress in his car just to stop the manager. All the employees working around him are fantastic but seem to be dealing with a mad man as a supervisor who is determined to fight with every customer that walks in there.emily E.
Customer did not leave a comment.Sherri C.
Customer did not leave a comment.John G.
Service was great and the storage location was in the right location for me. Thanks youSTEVEN H. | Overall Experience
Customer did not leave a comment.esteban P.
Customer did not leave a comment.doug K.
pleasant service informative very easy to rent and returnnancy G.
I have rented several trucks from this facility and a storage unit. I have always found the staff very professional and knowledgeable. They go above and beyond to be certain their customers have a positive experience.heidi r. | Overall Experience
There was definitely a miscommunication when we spoke to a young man the month prior to us moving out about what can and can not be left in the “Green Room”. But other than that rating this storage place average.Zerry E. | Overall Experience
Customer did not leave a comment.heidi P.
I was charged for 35 miles. I only drove the truck 18 miles. Very dishonest merchant. I would never use them again.mike S.
Deceptive business practice. Will not use it again.souki S.
Customer did not leave a comment.alfred G.
The front desk staff mainly the manager is awful. Worst customer service I've had to deal with. The installer however was fantastic.Brian H.
Customer did not leave a comment.JODI O.
I love this place! I've had 3 hitches put on cars here and each time the service is excellent. They even set me up with a table and chair so I could work while I waited. I'll be back again for sure!VALERIE S.
Customer did not leave a comment.SHAUNA S.
Shane and company do a phenomenal job, everything they do is 1st class and they operate a remarkable facility.Drew R.
Exceptional service!Michael C.
Customer did not leave a comment.laijun L.
There were so helpful and Awsome to deal withFrank L.
Excellent service and nice, knowledgeable employees.mark L.
Very informative. Patient and answered all my questions. Went above and BEYOND to make sure I was comfortable any doubts I had were cleared.liz o. | First Impressions
Customer did not leave a comment.Kirian S.
Customer did not leave a comment.normand B.
Customer did not leave a comment.James S.
Customer did not leave a comment.Carl A.
Make it more accessible to drop the U-Haul anywhere. I was basically forced to drop the U-Haul off where I picked it up after I tried to do a one way on the website. The guy said it was his â€œpersonal truckâ€ I definitely will not be renting from this location again!Jasmine S.
Mice in the unit a lot of them everyone was nice and helpfulCarrie T. | Overall Experience
Bernadette is amazing.Mallory B.
Customer did not leave a comment.STACEY R.
They go out of their way to make sure everything goes well for you. Very helpful.elvin B.
Customer did not leave a comment.Eric M.
Customer did not leave a comment.James W.
Customer did not leave a comment.Teresa N.
Customer did not leave a comment.Marilyn S.
Customer did not leave a comment.unique C.
The manager was very rude when I was running a little late, his phone call to me was less than nice. I will never go to the location again. However when I dropped off the van the guy who was doing the cleaning etc, was extremely nice!Judith W.
head light on one side did not notice until dark. I originally reserved at location near my house was told it was all set, then got a call and said I would have to drive an extra 40 miles round trip to pick up rental, they made a mistake with original rental. I went by the 1st place i rented from several times that day and saw rentals on property that never left. is this U-Huals way of getting an extra $1.19 per mile to improve bottom line. I just found it strange that the original place I rented from only to be told later they did not have any available had rentals on property the entire day in question. Would like to hear why this was. The place in columbia was very good but cost me an additional $40 + $$$Mark L.
Cleanest truck I ever rented. Friendly helpful people. Great price and hours of operation. Highly recommended!!!Richard C.
Customer did not leave a comment.JOHN G.
Customer did not leave a comment.JOHN G.
I had a hard time processing my payment with the bank. The owner was extremely patient and willing to work with me any way he could. The equipment was ready on time (7am).Paul S.
Keep up the good workjoseph G. | First Impressions
Muy amablesdamaris m. | First Impressions
Customer did not leave a comment.Richard H.
Customer did not leave a comment.bernadette s. | Overall Experience
Customer did not leave a comment.JOHN G.
Customer did not leave a comment.JaQuan V.
Friendly prompt and knowledgeable team I recommend them to everyoneBERNADETTE S.
Customer did not leave a comment.Kenneth H.
Keep up the great jobJerry M.
Customer did not leave a comment.Edward D.
Great service! Very friendly and polite! Will use again!Ron Z.
Great customer service!!Gricelle A.
Staff was extremely helpfulDebra H. | First Impressions
Customer did not leave a comment.Tiffany B.
It gave me one price online but when I went to the store to pick it up they gave me a whole different price I think you guys should give the same exact price online as you should in the store so someone can bring the correct amount I had to leave to go to the Bank to pull out more money and to go back so instead of picking up the vehicle at seven like I scheduled I couldn't get it till after 10 because I had to wait for a ride to bring me to the bank then bring me backKimberly G.
Customer did not leave a comment.Stephen W.
Customer did not leave a comment.JAMES T.
Best location I've used - friendly staff and very clean equipmentKyle W.
Customer did not leave a comment.Phyllis S. | First Impressions
Customer did not leave a comment.dave a. | First Impressions
Great servicelisa s. | First Impressions
24 hours accessRaina S. | First Impressions
Bernadette was extremely helpful . She is a huge asset to your company. For a working person with 2 jobs, you should be able to access the facility 24/7.Sandra R. | Overall Experience
I will rent again from u-Haljospeh g. | Overall Experience
really great serviceHonghui Z. | First Impressions
Customer did not leave a comment.Tiffany G. | Overall Experience
They were very kind and detailed from start to finish, I recommend them in all aspectsRuben A. | First Impressions
The staff was helpful and courteous, good price and easy to work with.scott g. | First Impressions
Customer did not leave a comment.ELLEN C. | Overall Experience
Customer did not leave a comment.Raymon B. | First Impressions
Thank yous all very much I appreciate what you all of yous there went way out of your way to help me out after I hurt my surgery shoulder tonight even though it's not in your renaming and it's not part of your contract with me I can't find the words to even express my appreciation to me that business is five stars and more to myself keep up all the fine work yous all do ones in need of help. In my words to yous all there your the best. Thank yous all again. From Mary A sterlingmary s. | First Impressions
Great Staff and very helpful.Philip M. | First Impressions
Muy satisfecha.CARLYNETTE P. | First Impressions
Guy that own the place or what ever screamed at me and my wife about something and the unit I rented had a huge hole in it and some critters got inDwight S. | Overall Experience
This team was awesome from beginning to end! I was truly impressed with the customer service, facility and their flexibility. It's rare to find such a great group of individuals who all go out of their way for customer's to have a great experience and remain pleasant each time. Five stars isn't enough but they deserve every one!Peggy D. | Overall Experience
Customer did not leave a comment.Paloma B. | First Impressions
Kinda sucked there was no light inside my unit. Was extremely dark inside the unit. Payed 200 dollars a month and couldn't get a light in the unit. Other then that everything was fine.Andrew L. | Overall Experience
Customer did not leave a comment.Omar S. | Overall Experience
Shane was great, it has been a very long time since I received such excellent service.Madeline g. | First Impressions
Been waiting on a insurance claim and have yet to receive any information regular's information this matterElizabeth S. | Overall Experience
Customer did not leave a comment.JESSICA M. | Overall Experience
Agent was nice and proficient. However process for all was a bit lengthy. Otherwise nice. Good business!!! I recommendMichael H. | First Impressions
Paperwork took a long time to complete. Very friendly staff clean trucks. I rented a lot to U-Hauls in my lifetime. This is one of the better places to rent them.rich d. | First Impressions
Customer did not leave a comment.Thomas M. | Overall Experience
Customer did not leave a comment.Robert A. | First Impressions
I'm happy with all the services that I received from my local Uhaul. And would/will use Uhaul services in the near future when needed.enevia b. | Overall Experience
Customer did not leave a comment.yoland v. | First Impressions
Great staff and clean, dry storage.Janet O. | Overall Experience
Will use againAnne C. | Overall Experience
thank youAngela M. | Overall Experience
Reserving the unit was quick and easy. The service I e person I worked with was very good and helpful, but I felt he was a bit condescending to me because I'm a woman.Maria M. | First Impressions
The staff was friendly enough, but it took forever(!) to get a storage unit due to the person not knowing their job. When closing out my unit early the woman just said I did not get any money refunded and could've easily explained they do not pro-rate, but I was left to wonder and had to research it myself.Leslie G. | Overall Experience
Customer did not leave a comment.Devin M. | Overall Experience
Customer did not leave a comment.ROBERT S. | Overall Experience
Customer did not leave a comment.Stephen L. | First Impressions
Lovely and well managed! My stuff was in a temperature controlled unit for a year and was fine. The staff was friendly and helpful. The bathroom facilities were extremely clean as well. This was at the Colombia CT UHaul.Robyn B. | Overall Experience
Customer did not leave a comment.destiny p. | First Impressions
Customer did not leave a comment.David R. | Overall Experience
N/aenevia b. | First Impressions
Customer did not leave a comment.serge a. | Overall Experience
Staff is a 10 star . Keep them... they treat your customers fantastic. I recommend you to everyone and will use as long as my daughter needs storage for collegeLaura S. | Overall Experience
Customer did not leave a comment.Charis C. | Overall Experience
Customer did not leave a comment.Joseph T. | Overall Experience
Excellent service, great staff.Corinna q. | First Impressions
You should give out an instruction sheet about the storage units when making salesTAMMY M. | First Impressions
very friendly staffjuan a. | Overall Experience
Customer did not leave a comment.TINA B. | First Impressions
Customer did not leave a comment.Suresh D. | Overall Experience
Bernadette was very helpful & patient on the phone & in person. The check in for truck & unit was smooth & efficient. All questions were answered & staff was most helpful & pleasant, not always so now a days.Claudine K. | First Impressions
Customer did not leave a comment.Lenora L. | Overall Experience
Had to take care of a few things and Shane went above and beyondMark S. | First Impressions
Shane and his team are very down to earth and professional I would recommend that facility to everyone.KENNETH J. | First Impressions
Difficulty with storage on second floor with no elevator; otherwise fine. Staff were very helpful.JANET W. | Overall Experience
The staff at this location went above and beyond in helping me on multiple occasions. I am truly grateful to have made acquaintances with one of the employeesMichael A. | First Impressions
I love this U-Haul the staff is very helpful and very informative regarding your policies for your vehicles. The place is always clean, the restrooms are impeccable you don't even see that in the best restaurant. Thank you for such a great service at the Columbia Connecticut U-Haulloretta m. | Overall Experience
Customer did not leave a comment.Iris M. | Overall Experience
Customer did not leave a comment.Robinann M. | Overall Experience
Customer did not leave a comment.mark s. | Overall Experience
Customer did not leave a comment.Ryan D. | First Impressions
Customer did not leave a comment.dustin a. | First Impressions
Customer did not leave a comment.Kristina t. | First Impressions
Customer did not leave a comment.terri s. | Overall Experience
The staff were very accommodating and friendly.Donna D. | First Impressions
Everyone - especially Bernadette ( I believe that is her name) was patient and extremely helpful.Joanne P. | Overall Experience
Helpful assistantMatthew P. | First Impressions
Shane was very helpful as well as professionall the woman who was at the front desk was pleasant as well. I believe I had held my storage at that location since 2009.CHERYL L. | Overall Experience
The only thing is, it said first month free but I didn’t get first month free.Christina T. | Online Move In
My items were in good shape and in safe condition at this UHaul however I received poor customer service. I was unfairly penalized for an error that was not my fault and was not provided a refund. I would like for UHaul to be better about communicating the information for setting up a storage unit and to double-check that the information they have entered is correct. This error on the part of UHaul cost me almost $100. I am not a satisfied customer.Philip D. | Overall Experience
Staff was very friendly and fast thank uMichelle F. | First Impressions
Customer did not leave a comment.Evelyn D. | Overall Experience
I had to move unexpectedly and quickly. I learned of the storage availability when I picked up the U-Haul truck the night before. It was very convenient, as I didn't have to worry about finding somewhere else to store my belongings. I entered the store on a busy Saturday morning. Shane was very patient and accommodating, and was able to sense that i was in a difficult and sensitive situation. I was there to unload a 20' truck by myself. (My 14 yo son came later to help move things to the 2 storage units i rented). Shane offered water and checked on me periodically, and even helped to move some heavy items. He suggested locks for the units and plastic covers for the mattresses. In a whiwind day that was difficult, the kindness and compassion he showed made a situation that could have been traumatic not nearly as bad.Susan J. | First Impressions
Thanks, Great staff, on a very hot day, when I was moving stuff into my unit, they brought me some cold water.al s. | Overall Experience
The staff at this location were kind and helpful. During a very stressful time of life (moving), they make you feel so well taken care of and supported. They are fantastic at advising and willing to go above and beyond. Absolutely loved my time working with them, and the facilities are immaculate.Sarah C. | First Impressions
I have been doing business with that location for over ten years. They always tried to be helpful and honest.Joel H M. | Overall Experience
Customer did not leave a comment.christopher R. | Overall Experience
Customer did not leave a comment.Lenora L. | First Impressions
It was great that U-Haul was able to reach out to the College students and offer the them a unit. It was very helpful and appreciated Thank youchristopher R. | First Impressions
The staff were always very helpful.JUDITH G. | Overall Experience
The customer rep was very helpful an kind.knew about the business and very polite.he was a blessing to me and your business..also went out of his way to make sure I had everything I needed.Richard C. | First Impressions
William went out of his way to provide me with the information I needed and walked me through the entire process of reserving a truck 1 way from out of State and with selecting the right size storage.Alice R. | First Impressions
Very knowledgeable.terri s. | First Impressions
Staff were super helpful and friendly. Would definitely go there again!Margaret T. | Overall Experience
Major computer issues Charged an entire month for a few days Telephone service was confusing Poor communication between offices Could not get directions to facility. Was given wrong information.Cindy M. | Overall Experience
We use U-haul all of the time because of the great service from your representatives.ROBERT & FRANCES C. | Overall Experience
The employees I dealt with where amazing!!! Jon Slota was such a help !!!Timothy P. | First Impressions
the employees are very nice and professional. they work hard to provide excellent service.haydee a. | First Impressions
I was satisfied with help.sabine a. | First Impressions
The doors and locking mechanisms worked well. The rest room facilities were a huge plus. Ground floor unit 1905 had occasional moisture at floor in rear, likely from rain or snow melt in parking lot.DOUGLAS L. | Overall Experience
Everyone was very helpful, pleasant and informative.david k. | First Impressions
greatEdward M. | Overall Experience
It was a pleasure doing business with themGeorge M. | Overall Experience
Its really hard to answer the above questions. The storage was ok. No elevator bugs got into my daughters belongings. Understaffed computer system is always down. Staff could care less.Tesha B. | Overall Experience
I was very dissapointed and disgusted when i went to go move my things out of my storage #1412 to find out i had cockaroaches in my things. I def did not move in with them. Will not reccomend uhaul!jessica v. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!