Awesome customer service. Very organized and pleasant. Gracias.
ADAM PCustomer Reviews for U-Haul Moving & Storage of Columbia
Testimonials From Recent Customers
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Personnel were extremely helpful and friendly. I was very nervous about driving the van but they made me feel very comfortable and it was a wonderful experience. Would rent again in a heartbeat.
MARILYN PUsed the spotless cargo van to transport cement mixer. Very efficient pickup and drop-off.
HERBERT RUpdate the website to show an accurate total cost for the rental truck. When selecting insurance it does not show accurate per day cost it shows only a one day cost misleading the customer thinking the cost is lower than it is as it states this is the total cost. I hope the manager Shane has brought this too UHaul's attention as it was pushed back on me that I didn't call location for an accurate price.
FRANK CThe physical move in was convenient. Moving dollies were available. Everything was neat and clean. A large access garage door was available for ease of entry to the facility. I lock was supplied by the facility.
Rebecca H | Online Move InGreat friendly service as always.
RICHARD SPrefer speaking to person vs using the app
ROBERT MShane is top notch Thorough and super helpful
MATTHEW CGreat service and very friendly
RICHARD SI was directed to this location because of the equipment needs, but I wasn’t told they did not participate in the military discount until after my rental was completed.
DAVID FBetter selection, more welcoming and professional than the smaller non-dedicated UHaul affiliate in my area.
JEFFREY BThe experience was great. All the staff were extremely friendly and very helpful. I would not change anything.
JAMES LCustomer service is awesome this location is the only place I’ll rent from
JOSHUA OOwner was very rude when I returned the vehicle because I had placed a sign that was in the window on the ground outside the truck. Wtf did u expect me to do with a sign? Especially after waiting 20 minutes for him to help others. All of the Trump flair would also prevent me from ever returning.
JAMES LVery helpful and friendly! I will definitely be using this U-Haul again in the near future! Everyone was extremely kind and understandable whilst professional. Thank you! X-Chrimson
Crimson SGreat experience. Helpful, friendly staff. Will definitely use them again.
JONATHAN LTechnician was great. Went above and beyond with my hitch installation. Very knowledgeable and kind. Take care brother thank you for your assistance.
Jophy NI had trouble getting the driver's side door to close properly and had to drive all day with the "low tire pressure" warning light on. Also, I was additionally distracted by the text regularly flashing in front of me to put air in the tire. I reported the sensor light before leaving the lot and was told they already knew about that. Well, why not tell me before I get in the truck? By then it was too late to request another truck. I have zero in the counter staff's effort to be friendly. My goal is a safe and pleasant driving experience. FAIL.
Maryann HThese people bleed customer service! Excellent experience. Will return.
Craig WThey said 2hrs & 2hrs later removed 2 plastic pieces & ordered wrong light connectors, to boss trying to blame me, yup stop running your mouth all is ok. It happens parts vin# & vendor changes. Don't lie to me to make you look great as blame me for whatever & well hippy non combative here.
Rich JEverything was good except U-Haul Website!! It sucks, trying to check oin my trailer and site is down AGAIN
WARD GGreat customer service !!!!!!!!!!!!!!!! 👍
MIGDALIA VThis location has been the most consistent in having fast friendly employees and the equipment is always clean and ready to use. I will continue to keep going back here.
DAVID ECustomer service wasn't the best.
MARK ONice job by all.
SEVEN HNothing! They helped me change my drop off location to a closer one, they gave good advice for using the truck and ramp, they were wonderful
DYLAN SWe didn't even drive 30 miles, they charged us for 30miles. Vans are pretty old.
HASNAIN NGreat location. Thank you!
Keith SThis was our 1st storage experience. We were renting to store our college student's items over the Summer. The staff was super helpful on the phone (helping to navigate & secure the rental online); move in & move out! They were excellent!
CHRISTINA D | Overall ExperienceOwner was friendly and professional. Installation was finished on time and looks to have been professionally done.
Robert WThe General manager Shane Schmid, lacks any kind of professionalism, and is a con man and needs to go!! I will never refer anybody to this facility due to the way we were treated. The corporate office needs to be better selective on who's running there stores, seems to be many more poor reviews in regards to management at the Columbia CT UHaul.
Danny g | Overall ExperienceClean facility, easy to locate, and steps for after hours return outlined at location and easy to follow!
RALF LStaff very friendly and attentive. I've been using this facility for 5 years (summer time) and never had any issues
Ewa B | Overall ExperienceLove that they took the equipment off the hitch for me. Pleasant surprise.
DANIEL JCustomer service is spot on. Just keep doing what you're doing - no room for improvement.
JAMES NEmployees where very helpful and knowledgeable.
MAYDA RAlways a pleasure dealing with Shane and associates!!!!
BRAD TThe woman who took care of my rental was a delight to deal with, and the truck was ready when I was. Couldn't get much better. Well done, U-Haul!
PETE JOverall, great experience
Paul BAir conditioning did not work. Otherwise had a good experience at this location. They we're flexible with pick up and drop off times
Melissa MPick up and return were quick and easy.
Mike LEfficient people, trucks are always clean and well maintained
Paul AAfter installation the back bumper cover of our car was loose and looked like the reflectors were cracked. Seems like it was not put back on correctly. I called the service location and started to explain and the manager immediately denied any possibility before even hearing what the issue was. I will need to go though arbitration since I don't feel this will be addressed in good faith. I have not heard back from the location after I requested the pictures they said they took.
Steve KFast an friendly people,
caroline mNice people. Keep doing what your doing!
Eric HExcellent customer service with all employees!
ALTON MKeep doing what you’re doing. Thanks
RICHARD DThe general manager took TWO hours to assign us a truck and made MULTIPLE 'jokes' about murdering his ex wives. Completely unprofessional and disgusting.
CAITLIN BDespite making my reservation 10 days in advance they bumped my truck size choice in favor of same site drop off customers (that likely made res after me). As a result got a 20 ft truck instead of 10 ft truck which cost a lot more on gas and made my move much more difficult. Very unfortunate!
CARL BSome rodent droppings but overall everything looks great.
Kathy S | Overall ExperienceMy only problem was the key card access didn't work well. Other than that it was great!
lisa s | Overall ExperienceWell done
Todd R | Online Move InFrom the U-Haul app to the email confirmations to the excellent in-person customer service at UHaul of Columbia CT - all was easy, efficient, and well-organized. I would definitely recommend this UHaul for truck rental and storage and its convenient location close to UConn.
Christine L | Online Move InVery friendly, helpful staff.
Gail B | Online Move InBernadette was especially helpful with the registration process as the app was not working properly and wouldn't let me create a profile. I went back to the store and she did it for me on the store computer which was very helpful. She also did the tour and showed me the available units. I was very impressed with her hospitality and customer service.
OLGA D | First ImpressionsPrices were high but it was good.
Sebastian S | Overall ExperienceThe team was awesome!
Marsha C | Online Move InWhen I first opened the door I was like this place is clean and it was alot nicer than I thought it would be. The staff was amazing and very helpful. I thought that I would have to get w units. But I only needed one. Thanks for all your help Shane and I think her name was Bernadette. If I have your name wrong im sorry.
Blaine H | Online Move InVery nice clean ,friendly employees
Giovanna H | Online Move InThe store manager was extremely rude and defensive. I would not recommend. I was charged for an extra day incorrectly and it took me a long time of arguing back-and-forth to get my money back and then they still wouldn't give it back to me fully. Every time I've ever called he's been very combative I don't think he's very professional at all
Jennifer M | Overall ExperienceI haven't moved my stuff in yet.
Heather M | Online Move InThe crew that work at the U-Haul storage facility in Columbia, CT were extremely helpful, kind and knowledgable about various donation centers in the area. My UCONN daughter stored her apartment belongings for several months and we rented a vehicle on both ends to transport the items.Thanks for your outstanding service!
Diane R | Overall ExperienceI would highly recommend this facility..staff are helpful and friendly the storage space is clean and well maintained and very affordable access is easy to get to… definitely use this facility again..5 stars..
ADRIAN G | Overall ExperienceIt was good experience. We appreciated the help given to us in securing and loading the unit.
Rose M | Online Move InShein was awesome!! Thank you
Jaqueline G | Overall ExperienceExcellent service
CRAIG S | Overall ExperienceShane was extremely combative and not helpful at all He made this experience awful and i will be leaving as soon as i can. His lack of customer service skills and general demeanor made this a terrible experience
Chris P | First ImpressionsShane and his staff were absolute professionals. Extremely helpful and knowledgeable. If you have any moving and storage needs don't hesitate to contact them.
JUAN S | Overall ExperienceSeamus and his staff were extremely helpful. We needed to find storage on short notice, the staff assisted us with both renting a truck and finding the best storage space for our needs. They are very professional and a pleasure to work with.
JUAN S | First ImpressionsVery friendly, clean bathroom, has overhead door at entrance area and carts in corridor, makes it super easy to bring stuff in/out. Prices are basically the same as other facilities that don't have those extras. Highly recommend!
Stephanie B | Overall ExperienceI don't know why the month of free storage that the truck pre-order said is gone? Also charged me for 2 months of storage, I am only using this warehouse for a week because my next truck is scheduled for July 31st and I will be moving my entire belongings!
James W | Online Move InThere could have been better lighting above the unit. Otherwise, no complaints!
BRUCE B | Overall ExperienceCouple computer to reality issues , nothing life changing , all worked out once the humans got involved
JOSEPH C | First Impressionsexcellent service
CARLOS M | Overall ExperienceGreat service!!!
Dustin H | Overall ExperienceExcellent very responsible
heric a | Overall ExperienceThank you Shane for all your help and being a pleasant face to us during a stressful situation.
ALEXANDER M | First ImpressionsShane was extraordinarily friendly and helpful!!
MELISSA R | First ImpressionsAlways helpful, friendly & courteous; would recommend this facility to anyone in need of storage. **********
Alice R | Overall ExperienceShane was very helpful!!
Joanna L | First ImpressionsI believe it was the manager but older gentleman on staff was amazing courteous knowledgeable and completely took care of me as a customer not a skip in his beat. Was actually very impressed
Kristopher B | First ImpressionsStaff are great! Friendly and helpful. Very professional. Thank you.
Philip M | Overall ExperienceThe staff were very friendly and helpful,
Deborah L | First ImpressionsThe general manager was awesome. He helped me through the entire process, cleanest location I've see.
Damian D | First ImpressionsService was great and the storage location was in the right location for me. Thanks you
STEVEN H | Overall ExperienceI have rented several trucks from this facility and a storage unit. I have always found the staff very professional and knowledgeable. They go above and beyond to be certain their customers have a positive experience.
heidi r | Overall ExperienceThere was definitely a miscommunication when we spoke to a young man the month prior to us moving out about what can and can not be left in the “Green Room”. But other than that rating this storage place average.
Zerry E | Overall ExperienceVery informative. Patient and answered all my questions. Went above and BEYOND to make sure I was comfortable any doubts I had were cleared.
liz o | First ImpressionsMice in the unit a lot of them everyone was nice and helpful
Carrie T | Overall ExperienceKeep up the good work
joseph G | First ImpressionsMuy amables
damaris m | First ImpressionsStaff was extremely helpful
Debra H | First ImpressionsGreat service
lisa s | First Impressions24 hours access
Raina S | First ImpressionsBernadette was extremely helpful . She is a huge asset to your company. For a working person with 2 jobs, you should be able to access the facility 24/7.
Sandra R | Overall ExperienceI will rent again from u-Hal
jospeh g | Overall Experiencereally great service
Honghui Z | First ImpressionsThey were very kind and detailed from start to finish, I recommend them in all aspects
Ruben A | First ImpressionsThe staff was helpful and courteous, good price and easy to work with.
scott g | First ImpressionsThank yous all very much I appreciate what you all of yous there went way out of your way to help me out after I hurt my surgery shoulder tonight even though it's not in your renaming and it's not part of your contract with me I can't find the words to even express my appreciation to me that business is five stars and more to myself keep up all the fine work yous all do ones in need of help. In my words to yous all there your the best. Thank yous all again. From Mary A sterling
mary s | First ImpressionsGreat Staff and very helpful.
Philip M | First ImpressionsGuy that own the place or what ever screamed at me and my wife about something and the unit I rented had a huge hole in it and some critters got in
Dwight S | Overall ExperienceThis team was awesome from beginning to end! I was truly impressed with the customer service, facility and their flexibility. It's rare to find such a great group of individuals who all go out of their way for customer's to have a great experience and remain pleasant each time. Five stars isn't enough but they deserve every one!
Peggy D | Overall ExperienceKinda sucked there was no light inside my unit. Was extremely dark inside the unit. Payed 200 dollars a month and couldn't get a light in the unit. Other then that everything was fine.
Andrew L | Overall ExperienceShane was great, it has been a very long time since I received such excellent service.
Madeline g | First ImpressionsBeen waiting on a insurance claim and have yet to receive any information regular's information this matter
Elizabeth S | Overall ExperienceAgent was nice and proficient. However process for all was a bit lengthy. Otherwise nice. Good business!!! I recommend
Michael H | First ImpressionsPaperwork took a long time to complete. Very friendly staff clean trucks. I rented a lot to U-Hauls in my lifetime. This is one of the better places to rent them.
rich d | First ImpressionsI'm happy with all the services that I received from my local Uhaul. And would/will use Uhaul services in the near future when needed.
enevia b | Overall ExperienceGreat staff and clean, dry storage.
Janet O | Overall ExperienceWill use again
Anne C | Overall Experiencethank you
Angela M | Overall ExperienceReserving the unit was quick and easy. The service I e person I worked with was very good and helpful, but I felt he was a bit condescending to me because I'm a woman.
Maria M | First ImpressionsThe staff was friendly enough, but it took forever(!) to get a storage unit due to the person not knowing their job. When closing out my unit early the woman just said I did not get any money refunded and could've easily explained they do not pro-rate, but I was left to wonder and had to research it myself.
Leslie G | Overall ExperienceLovely and well managed! My stuff was in a temperature controlled unit for a year and was fine. The staff was friendly and helpful. The bathroom facilities were extremely clean as well. This was at the Colombia CT UHaul.
Robyn B | Overall ExperienceN/a
enevia b | First ImpressionsStaff is a 10 star . Keep them... they treat your customers fantastic. I recommend you to everyone and will use as long as my daughter needs storage for college
Laura S | Overall ExperienceExcellent service, great staff.
Corinna q | First ImpressionsYou should give out an instruction sheet about the storage units when making sales
TAMMY M | First Impressionsvery friendly staff
juan a | Overall ExperienceBernadette was very helpful & patient on the phone & in person. The check in for truck & unit was smooth & efficient. All questions were answered & staff was most helpful & pleasant, not always so now a days.
Claudine K | First ImpressionsHad to take care of a few things and Shane went above and beyond
Mark S | First Impressions