Customer Reviews for U-Haul Moving & Storage of Clinton Township

Rating:

5.0

they were very professional, took care of everything checked it out,put stickers on things that were already damaged,very easy

Rating:

5.0

Really nothing but I didn't get my receipt from my credit card text to me after I drop the truck off

Rating:

3.0

Trailer with ramp was not installed properly and fell off while traveling. It was dragging by the chains. Was a serious safety hazard.

Rating:

3.0

The general number to make a reservation should allow you to pick the location you wish to pick up from. I select the Rochester hills, mi location, and they changed it to chesterfield, mi. This was way out of the way and very inconvenient. Need to work better for requested pickup locations.

Rating:

3.0

I would appreciate if someone would call us. The truck had an exhaust leak which was sickening and I felt unwell/headache after we used the truck!The truck would not go out of 3rd gear which is a safety hazard. I reported this to office on return, they didn't appear to care at all. I am asking someone to call, I believe we should get reimbursed. It is hard enough to move without feeling unwell and truck issues. RobertDuchene 586-256-4443

Rating:

5.0

Tennille was kind enough to let me borrow hitch pin clip when mine was not working. Returned it with the auto transport. Thank you for your help. John

Rating:

5.0

I didn't have a reservation and was worried I wouldn't be able to rent the vehicle I wanted. The staff were very accommodating and efficient. The return of the vehicle was super easy.

Rating:

5.0

The customer service rep, named star at this location, is above and beyond excellent at her job. I'm not sure if she is the manager or not? If she isn't, someone seriously needs to promote her to being one, today! She provided me with the utmost care, in my huge stressful situation that had going on, and I am just beyond grateful for her help in everything she did to take care of us, in our time of need...so if you are reading this, and anyone going to this location, please have star take care of you! Hopefully I will find someday that she is the manager! Thank you again star! I am extremely grateful and appreciative of your customer service that you provided.

Rating:

5.0

Staff friendly and very efficient.

Rating:

5.0

The customer service was very good. They answered any questions or concerns. Very helpful.

Rating:

1.0

Both the website and the local dealer provided a really bad experience. It was an operation that to my perception was not run well. I was incredibly frustrated and disappointed.

Rating:

1.0

Very slow service.

Rating:

5.0

The representative that assisted me was nice and professional. I will be using this location going forward.

Rating:

4.0

The young woman who served us was amazing. The vehicle had mechanical issues that could have made our trip dangerous.

Rating:

2.0

They never gave my refund of $40

Rating:

2.0

Staff was great. Their biggest struggle is the out-dated computer system. Makes their jobs so hard. The corporate office is failing the stores is this regard. U-Haul app was complete waste of time. Never updated orders.

Rating:

5.0

Always excellent service. Always clean vehicle. Also great staff

Rating:

5.0

GREAT AS USUAL!!!

Rating:

3.0

Don't offer to rent equipment that's not available. Don't tell a customer that they can go to another location to pick up equipment, that you offered to rent, that is not available at your location.

Rating:

4.0

Happy with my rental

Rating:

2.0

Not enough room to drop the trailer. Went inside and the person at the counter told me to go in the area anyway and they would disconnect and take it to the back. I told that person I would take it around back and they told me no. I pulled it up to the spot they told me and the person outside asked me to pull it to the back. I had to back up now in a very tight situation. I pulled it to the back and waited 10 minutes. No one came to unhook the trailer. I finally did it myself and went in and told them. Totally frustrated by the whole thing. Wasted a good half hour of my time.

Rating:

4.0

This location needs additional staff!

Rating:

2.0

the rep asked if I wanted blankets and dolly, I said yes, after the transactiion, she gave me the key and told me where the truck was. There were no blankets and no dolly in the truck, Of course they were closed by the time I noticed. I got there about 10 minutes before closing. so I was forced to move without a dolly which was very challenging.

Rating:

5.0

Gm was very helpful and accommodating!!

Rating:

1.0

Not charge 11 miles extra to customers

Rating:

5.0

Excellent as always. I did rent 2 dozen blankets (which were great). They came in 4 bags (6 in each bag). But one bag only had 5 blankets in it. I hope I dont get charged for it. But overall service at this particular location is always GREAT.

Rating:

4.0

Make sure to fix the window crank on driver side door

Rating:

5.0

Very friendly and efficient

Rating:

1.0

I went in to rent a unit for a month while I move and the only staff member to acknowledge me was a young woman, Layla. And she barely acknowledged me. Every interaction with her was with minimal communication on her part. Everything seemed like such a chore for her to have to do her job. Plenty of eye rolls, sighs, and complaints muttered under her breath about potential customers after phone calls. After getting the unit rented - paperwork signed, the unit paid for, entry cards made, etc - she told me they didn't have that type of unit available. They oversold it and all that's available is the same unit but climate controlled. I had declined that due to cost because I don't need it. At this point I said I'd accept it if the extra fee was comped. She contacted her manager Tenille who said no. So I asked for a refund. Layla worked to do the refund but then ran into issues printing my receipt. Again contacted her manager about emailing it. For an hour. Finally she contacted another manager for help and as she was on the phone with him tried the other computer. Shocker it printed immediately. As I was walking out she mentioned the second manager said they could comp the extra fee on the climate controlled unit. I declined as my card had already been run and refunded but my money is tied up with U-Haul for up to 5 business days. If it had been approved and offered an hour previously I would have accepted and had a glowing review. As it is this was a very frustrating experience. I don't believe Layla should have a customer facing position. And tennille should maybe do some training on customer retention. I will not be back to this facility; I will be pursuing my rental needs elsewhere and advising friends and family to do the same.

Rating:

5.0

You need more help at this location

Rating:

5.0

Keep up the good work. Thanks for help.

Rating:

4.0

Great place. Will be returning to rent again.

Rating:

5.0

It's the people that make this location GREAT!

Rating:

1.0

Charged me twice for my agreement then told me to leave because they overcharged our family. Leaving us with no fuel budget for our move. Employee was Rude, GM was even ruder than disrespectful.

Rating:

2.0

The motorcycle trailer i reserved was given away. Layla made everything right. Just frustrating to make due with something else.

Rating:

5.0

Very pleased with the entire experience.

Rating:

4.0

The cab had garbage under the seat from the previous renters which makes me wonder how well it was cleaned or wiped down.

Rating:

1.0

I've rented several 26' UHaul trucks in the past few years and this was hands down the worst experience I've ever dealt with. I rented a 26' at one location for a 8am pick just to show up and after 40 minutes on the phone to find out my reservation had been moved to another location. Mind you I and confirmed the initial location. After calling my wife to have her loan all 3 kids back into teh car seats and come pick me back up and drive me to the new pick up location just to find out they didn't even had a 26' truck or any other truck for me. They proceeded to tell me my reservation was then changed from 8am to 6pm. I left absolutely frustrated and upset, I was able to get a 20' U-Haul truck at roughly 3pm, but again this was the worst experience I've ever encountered and was still forced to pay full price even though I was told I could keep the truck until 5pm the following day for free and they would charge me less for the truck, but when I came to pick up the 20' truck I was then told I was to pay full price and needed to have it back by 3pm the following day or I'd be changed for an additional day. Simply unbelievable.

Rating:

5.0

Tennille Golden was professional and friendly. Answered all my questions

Rating:

1.0

Extremely poor customer service. I don't expect red carpet treatment from uhaul but the check in guys were extremely rude and difficult to work with as well as the gal at the front desk, i understand staffing is an issue but the truck was filthy, gas tank measurement was wrong and tried to charge me $30, the truck was outdated and drove absolutely terrible and the location was just overall very poor.

Rating:

4.0

The facility was owned, managed, & staffed by women. I had a storage unit via my job for almost 2.5yrs. It was ALWAYS clean, well lit, even the bathroom was always clean. I had deliveries to my unit. I was always text or emailed when they arrived. It takes women to run these places right. I will be se this facility again, should I need to.

Rating:

1.0

A worker who works the yard, took the van key my special needs daughter accidently left in it overnight, cost me 350.00 for new key

Rating:

5.0

We were met in the drive immediately upon pulling in. The lay was very friendly and pleasant. Took my information. Told us where to park the trailer and met us there and unhooked it ! We never had to leave our vehicle!!! THATS how business should be done!

Rating:

4.0

Everyone was professional.

Rating:

5.0

Awesome place and ppl

Rating:

3.0

Very long line for checking need more staff

Rating:

5.0

Excellent Service, Great Staff!

Rating:

5.0

Keep doing what your doing…..you'll be just fine!!👍🏼👍🏼

Rating:

3.0

The truck I had the seat belt was broken and had a lose driver side mirror

Rating:

5.0

Everything was fantastic. Thank you so much!

Rating:

5.0

Keep up the good work

Rating:

5.0

Exceptional service from the 2 people working there

Rating:

5.0

Thanks Ladies for going above and beyond for assisting me, you guys rock.

Rating:

5.0

Everything was awesome! The U-Haul storage unit and building was very clean and always looked brand new... I will fosure be back if I ever need storage again... Just waiting for my 2 months refunds moneies to be returned that I pre-paid for. 5 Star all the way!

Rating:

5.0

Staff is always friendly and very helpful.

Rating:

5.0

Staff is always friendly and very helpful with whatever I need.

Rating:

3.0

Too expensive

Rating:

5.0

The reason I’m actually coming back to this facility as I was there for five years straight as a pharmaceutical rep storing my samples there is because of the wonderful and outstanding customer service. The manager there is amazing. They go above and beyond they treat their customers with the utmost professionalism and so helpful. They’re great to talk to you it’s just a wonderful experience all around. Great location great facility but even better just terrific people!

Rating:

4.0

Only thing was looking for your truck.I feel that the truck should be brought to you ready to go...

Rating:

5.0

Staff was very helpful an considerate

Rating:

5.0

People there were nice. In and out in no time and were super helpful when needed

Rating:

5.0

Great customer service

Rating:

5.0

Very nice place to store my stuff and the least expensive I could find

Rating:

5.0

very helpful

Rating:

5.0

If I need a storage unit again I will be back to Uhaul storage I will miss that place thank you for keeping my stuff safe with the controlled temperture unit I am very pleased with out come even after I am gone

Rating:

5.0

They were really helpful when I first moved my furniture in and still really excellent in the work that they did when I moved out they treated me with respect as well as I did with them walking into the units was always clean and I thank you for letting me have The experience and storing my furniture I had that kind of climate when it’s cold outside my furniture and everything electronics would be at room temperature when it’s hot outside it will be cool in the storage that I had and it was beautiful so It was no damage done to anything thanks a lot U-Haul and your employees.

Rating:

5.0

Good that the storage building is single story. I would not rent one in a multi story; too much time to get to and from the unit.

Rating:

2.0

This place is beyond terrible

Rating:

4.0

The on-line elements are fine, but when contacting U-Haul, I found the personnel minimally helpful. Since I would not be present myself at the move-in, the case didn't fit the normal conditions and one person told me "see on-line." Later, another said, "We can't do that [i.e. secure the locker for a couple of days prior to move-in]" until I demanded it. Then she spoke with the supervisor who agreed to put a "red lock" on the unit until move-in day. Problem solved. If the employee had been better trained, it wouldn't have occurred.

Rating:

5.0

Easy, clean, great staff, convenient location and good rental rates

Rating:

5.0

I've been with U-Haul since 2017, during my move in experience , I had a dispute with the manger. But GOD worked it out. I love the convenience of the store hours and having access to my RV. I would definitely recommend U-Haul to family & friend's, thank you for your service. TWO THUMBS UP. BELINDA .

Rating:

5.0

Love this uhaul. Its always clean and the people are always friendly and help in anyway possible. Ive got two storage units there and any time i need a truck i go through this uhaul facility as well.

Rating:

5.0

Very nice place that did a great job truck was a good running truck

Rating:

1.0

When I reserved my unit online it said the unit was for a 1-2 bedroom home up to 1200 soft. I even called and talked to a young lady in the office that confirmed the details of the unit. The actual unit size was the size of a closet. I requested for the manager to call me and I never received a call. I screenshot the false advertisement for proof. It made the moving process 1000 times More difficult. I don’t recommend reserving anything online, or calling to confirm details. You need to just go in and see the unit.

Rating:

2.0

I had extreme difficulties getting in touch with customer service to get assistance with issue after issue. It's hard to call directly into this location. The first issue was my uncleaned storage unit on move in day. I had to ask for a broom and clean it myself. I also had to ask for a new animal bate box because the one in my unit was apparently not replaced due to all of the cob webs and hugh white spiders that ran from it when I tapped it with the broom. Second issue, I would recommend Uhaul not sponsoring 'Moving Helpers' on your website. I paid over $300 hiring moving helpers for my storage move who never showed up. I then hired a second moving company from Uhaul's website and again, no show. I traveled from Florida to make this move happen in order to get my things loaded in the uboxes from the storage unit and spent over $1200 for this 1 day move and these moving helpers didn't even have curteousy to call to decline or reject the job through Uhaul's portal to give me an opportunity to look for help elsewhere. Needless to say, I went back to Florida without my things. Which leads me to my last issue. On the day of my arrival at Uhaul for my move out of the storage unit and into 3 unboxes for my out-of-state move, 2 out of my uboxes had no furniture covers that were to come with the uboxes. The third ubox had damaged hardware on the box that made it impossible for me to put a lock on it due to the hardware being bent and hanging on by 1 screw. It was a terrible experience! Had my moving help shown up, I couldn't have completed my move because I didn't have access to a third ubox that I paid for due to the broken hardware. This entire experience was a big negative for me. I don't think I'd recommend this location due to the poor attention paid to the ubox when delivering it and the nastiness of the storage unit that had all of those nasty white spiders and old bait animal box, but the unit was tagged saying something along the lines of cleaned and ready for customer. However, I must say that the employees who work here were extremely helpful and respectful, at least the ones I had direct contact and I know some of these issues were beyond their control, such as the third party moving helpers. My suggestion to new customers is don't use the third party helpers on Uhaul's website because if something goes wrong, Uhaul will be quick to dismiss your concerns and complaints telling you that they have nothing to do with the moving helpers and to contact them. Lastly, I did try to contact Uhaul to resolve this issue before leaving feedback. My issues were not resolved to my satisfaction mainly because I couldn't get customer service for both Uhaul and Movinghelp.com on the line after spending hours and hours on separate days trying to get help regarding my many issues.

Rating:

3.0

Each time promised a free months rent when we got a storage unit and every time I got charged for it and was almost late on the payment. It seems like a scam to get you to pay more for the late fee. There’s really only one nice person in the office and the others come across rude.

Rating:

4.0

First let me say that, in this survey that I'm completing, Uhaul has my move in date WRONG. I hope I'm not being billed for the 5th when I moved in on the 8th. Lastly, my customer service experience with all of the employees working at the Clinton Township location and even the employees at your Roseville location were very knowledgeable and so helpful. The staff at Clinton Township made sure I understood the services being offered and were very patient when I had questions. The only reason for a 4-star and not a 5-star is because on move in day, my storage unit was tagged as available for move in (as if it were throughly cleaned and ready to go). My storage unit was NOT cleaned. It was evident when all of the white spiders ran from the pest control bate box that showed evidence that it was very old, covered in dust & spider webs and the unit itself was dusty and has spider webs. I had to call to the front office for someone to bring me a broom. Beth was prompt in coming over to assist. I opted to clean/sweep myself and Beth drove back to the office to get me a freshly made insect/pest box. She apologized for my unit not being properly cleaned and I was thankful for that. Other than these couple of issues, my overall experience I'd say is an A+

Rating:

5.0

I love this storage unit. I have been a pharmaceutical rep for over 17 years and this is the best storage facility I have ever had. Breannda is the best. She’s super helpful and runs a great office! The staff is always so nice and helps me whenever I needed it! I would HIGHLY recommend this storage facility to everyone!!!!!

Rating:

5.0

Very positive experience, friendly and professional staff.

Rating:

5.0

The girl was very friendly and helpful. The price was very competitive. I would recommend U-haul to a friend.

Rating:

4.0

I think after 2.5 years of renting that they should prorate a 1/2 month when getting out. I tried calling earlier to stop storage as we sold our RV and told to come in person. No signing. Just returning gate key. Thank you. SDJK

Rating:

5.0

Great experience so far First time renting a storage unit

Rating:

5.0

Staff is great. Very helpful.

Rating:

5.0

very satisfied

Rating:

5.0

Very good facility.

Rating:

1.0

They quote you price for storage. Then they tell you you have to get your own lock. You buy theirs for 3x the price. You lose key,& are charged 50$ to remove lock, for 10 min work. Worst business ever

Rating:

5.0

Employees are friendly and willing to help. My unit was facing the weather and my lock rusted and I couldn't open it. I went to the office and they lent me some lubricant oil. Great place and people.

Rating:

5.0

I love the manager and staff here. I got to know them over the years being a pharmaceutical rep for storage and they’re always helpful and anytime I needed them they always responded quickly.

Rating:

4.0

Thanks

Rating:

4.0

No problems

Rating: