Customer Reviews for U-Haul Moving & Storage of Clinton Township

5,355 comentarios

43920 N Gratiot Ave   Clinton Township, MI 48036
(S Of Hall Rd)

(586) 465-9840

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(586) 465-9840

43920 N Gratiot Ave
Clinton Township, MI 48036
(S Of Hall Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

I have used U-Haul many times in the past but, this time may be my last. It started when I went to the U-Haul location, one mile from my house, to rent a 15' truck. They said, they were rolling out new trucks and to make sure I got one, my rental may be moved to another U-Haul location. I then received a call from the scheduling center that told me my reservation was indeed moved to a different location. That location was 10 miles one-way, from my house. When I showed up at the new location to pick up my truck, the truck had 132,000 miles on it. There were at least 2 other trucks next to it that looked brand new. Due to time constraints, I didn't have time to go back to the office and fight for a newer truck. While driving down the road, I noticed the following. The driver side wiper blade was dislodged from the arm. When I backing up at my first destination, I was told a backup light was not working. Later when driving with the cab windows down, an empty can, face mask, used tissue and a sandwich wrapper, blew out from under the seats. I was told that if my rental should go over and I needed more time, to just call and let them know. I tried to do that twice. Both times I was placed on hold and hung up after being on hold for 10 minutes each time.

Paul G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward G. 
Clasificación:
3.0

I wanted to use the online drop off, but setting it up was such a hassle that I went inside where there was short staff and I had to wait for almost 30 minutes for process that took 5 minute to complete.

Robert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory B. 
Clasificación:
4.0

The two ladies who run your location should have a way of communicating that they're the only ones running the operation. As I waited in line for my turn to start my rental, I had no idea that the two staff were cashiers as well as the ones who set up my trailer. They needed to leave the rental office to do this for several minutes; with no explanation as to why they were gone so long. I didn't mind the wait after knowing this.. They were working super-hard and should be rewarded for their incredible efforts.

Jerry J. 
Clasificación:
2.0

Told the rep that I need the trailer until Sunday night and was called and woke up Sunday morning by the rep asking where the trailer was and argued with me about when it was supposed to be back. In the future I'll have to make sure the reps put in the right date so I'm not harassed first thing in the morning by someone who didn't do their job right.

JUSTIN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

richard B. 
Clasificación:
5.0

El cliente no dejó un comentario.

AJAI K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ann B.  |  Overall Experience 
Clasificación:
5.0

Nothing was very pleased with the staff and layout of building.

Robert M. 
Clasificación:
5.0

Strange scenario: someone in texas checked in my trailer 39 min before i got to my location and i was double charged! Clinton twp staff figured out what happened and made it right. Great staff! Very helpful!!

SCOTT MICHAEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glenn E. 
Clasificación:
3.0

Very rude and dismissive owner (male). Major attitude, unfriendly, and seemingly indifferent about my patronizing his business. The good thing is he doesn't ever have to worry about me doing it again. Ever Again….!!!!!

Padro G. 
Clasificación:
5.0

Nice people working. A good location

Linda A. 
Clasificación:
4.0

Fast , Efficient , knew what they were doing. Friendly

Sandra L. 
Clasificación:
4.0

We arrived early again due to check-in issues at pick up, but thankfully the personnel came and checked us out and that went smoothly.

Karl R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard D. 
Clasificación:
5.0

Marquize R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kizzie K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dwayne S. 
Clasificación:
5.0

Great service. Pickup and delivery was as promised.

Delmar S. 
Clasificación:
5.0

El cliente no dejó un comentario.

George A. 
Clasificación:
5.0

Keep up the good work

MACK P.  |  First Impressions 
Clasificación:
5.0

Experience at the dealer and with on line assistance was great. Trying to use the U-Haul app on my phone was challenging and had unpredictable problems. Fell back to call in number and they took care of everything.

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER H. 
Clasificación:
4.0

We did have an intermittent fault in the right turn signal wiring that kept popping up with a warning from my trucks monitoring system. It seemed to actually work every time it was used, but was delayed in starting to flash, so that was inconvenient but not a big problem. That needs to be fixed.

rich H. 
Clasificación:
5.0

Refund policy on early refund is bad.

Jeffrey B. 
Clasificación:
5.0

Did not receive a receipt

Frank S. 
Clasificación:
1.0

Reserved a 26ft truck at the Roseville location, I had to drive to this location just to get a 15ft truck.

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason J. 
Clasificación:
3.0

Hire move people

JOHN RICHARD B. 
Clasificación:
4.0

Just get the office work done.

Louis M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Gregory B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher M. 
Clasificación:
4.0

Having both the truck and car hauler at the same location would have saved me time in having to travel to another location to pick up the car hauler. A logistics thing.

PAUL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
5.0

Great experience! Thank you!

Peter M. 
Clasificación:
3.0

The building was under construction, being remodeled there was not enough employees to accommodate customers, more knowledgeable staff would be an important, as hard and as fast as they were working they were accommodating!!

KATHRYN Y. 
Clasificación:
2.0

THe truck was in terrible shape

Larry B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glenn O. 
Clasificación:
5.0

Not sure. Great service.

Kelly M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAURICKA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

William M. 
Clasificación:
5.0

First reservation I made was accidentally made for the wrong time. This was at the lakeside location in Sterling Heights. The lady that called me from their last minute on Saturday evening was extremely rude on the phone. She called to tell me they did not have a truck available for me at all no matter what time I needed it and I had to call somewhere else last minute on a holiday weekend. I made the reservation 3 days prior. She was rude, offered no help or possible solicit jobs and did not want to help me at all. I immediately hung up and made a reservation at the Gratiot location online. Right after that reservation was made a gentleman called me from Uhaul and checked on me to help with my reservation. He was great!! Very polite and made sure I had everything I needed for the next day. The Clinton Twp location is always very accommodating, everyone that works there is professional and polite. I'll never use the other location again and will drive out of my way to a up them

Jason G. 
Clasificación:
5.0

I picked up at 7am, three customers in front of me and at the time only the lady by herself.

jeffrey N. 
Clasificación:
1.0

We reserved a pickup truck for a few hours. We arrived and they gave us a horrible truck. It was badly dented, side view mirror was shattered, and it reeked of smoke. I mean it smelled so bad that it made us feel I'l. And to top it off the drivers seat was soaking wet. Our pants were soaked through. When we went it tell the person at the desk they just said ‘we'll note it.' We had to drive with windows down and sitting on coats because of the smell and wet seat. Got it back as quickly as we could and went right home and showered. And for this we pairs $80 for 90 minutes and 70 miles of use. I understand that might have been all they had to give us but at least acknowledge the situation and explain it.

Chris W. 
Clasificación:
2.0

Review all reservations prior to check in

Kenneth S. 
Clasificación:
5.0

El cliente no dejó un comentario.

HORACE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

dan L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN NATHAN B. 
Clasificación:
5.0

Timing was great Smooth checkout upon return

Dennis D. 
Clasificación:
4.0

The truck I was given to use was dirty inside the cab, it smelled of cigarettes and the driver seat was broken and did not move forward causing me to seat on the edge of the seat to reach the pedals.

Elizabeth S. 
Clasificación:
3.0

Explain drop off when dropping off during business hours. Waited a while for them to tell us to go back outside. Didn't want to get charged for being late.

Brandy J. 
Clasificación:
5.0

Oh I did not have an adapter plug for the trailer I rented but one of the U-Haul employees had one and gave it to me. Was extremely grateful. Very nice employees working here

Garreth B. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS M. 
Clasificación:
5.0

Breannda Stalker is an outstanding employee. She explained everything thoroughly and has a great attitude.

George R. 
Clasificación:
3.0

I usually give good reviews but have to say something Outside of truck was dirty bugs, mud etc. Inside was clean and smelled nice. When I went to return waited 15 to 20 minutes for someone to finally come out and take care of me. Not a fan of having to do everything myself via my SMART phone. I had to verify condition of truck , gas and mileage no personal service anymore. It has been a few years since I have rented but really don't like this new process. Gracias

James Y. 
Clasificación:
3.0

El cliente no dejó un comentario.

ROONEY RIMZE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark charles S. 
Clasificación:
5.0

El cliente no dejó un comentario.

jena S. 
Clasificación:
5.0

The gal who worked with me on my rental, was one of the most professional and very nice.

Lynn R. 
Clasificación:
3.0

absolutely the worst service I have ever received from this location!, your employee was purposely rude and she was purposely making people wait for no reason, next time I will call ahead ti make sure she's not working.

Mark W. 
Clasificación:
3.0

The rental was great and fairly priced. I was disappointed however to have to redo paper rental forms that I had already completed online. Even though I had a reservation confirmed, I was told that I had to go into the office, wait in line, which was the reason I opted to complete the necessary forms from the comfort and safety of my own home.

Robert K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter N. 
Clasificación:
3.0

Paying .79/gl and have to put gas in it is outrageous. A $20 truck cost me $75 for 24 hrs and 30 miles.

Angela Y. 
Clasificación:
5.0

Discount for military & seniors

Zachary S. 
Clasificación:
5.0

Great service

Jim K. 
Clasificación:
2.0

Poor communication from U-Haul headquarters & website. Incorrect delivery location! Delivery options not offered! Extra expense incurred due to incorrect delivery location. box was good - service was way below minimal expectations!!!

John B. 
Clasificación:
5.0

Nothing... staff was great!

Rory U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda P. 
Clasificación:
1.0

All the girls there are high, I even saw one girl hand the other girl pills. Need to do a drug test on them

Kenny M. 
Clasificación:
3.0

Be a little more attentive to the customer. The lady helping us was on the phone with someone while checking us out and we just weren't sure what was going on.

Logan B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Thomas O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lary S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer R. 
Clasificación:
2.0

The women working there could be more friendly. They were cold and gave the impression they were being bothered. She told me my truck was out the door but never came out to inspect the truck and see if it was in good order and if I had any questions. I did report gouges on the truck box through the app, but no one came out to look. I had to go in to get her, but again she seemed annoyed by my lack of knowing her process. These people need to understand that customers will have questions because they do not know the process and do not work for U-Haul.

Ron Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

kevin H. 
Clasificación:
4.0

Very accommodating staff, I had to change start time and drop off time. No problem. Thanks to the staff.

David F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul H. 
Clasificación:
5.0

El cliente no dejó un comentario.

david B. 
Clasificación:
4.0

Their were several dents in the truck. I had to wait over 20 minutes to return my truck. All of the workers were exceptional.

Brenda H. 
Clasificación:
5.0

Top notch start to finish

Scott P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dib K. 
Clasificación:
5.0

El cliente no dejó un comentario.

William W. 
Clasificación:
4.0

My trailer was actually pretty dirty inside when I picked it up (too bad no one inspected that). I was also sadly asked to help ‘lift the trailer' to put it on my ball - this is something I felt the store should've handled (perhaps with a assist lift of some sort). Also I felt the store clerk was a little distracted talking to her co-worker while I was picking up my trailer (as if I wasn't even standing right in front of her-kinda rude I thought but I could tell she did this all the time). So was it a great experience? Nope.

Beverley L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara H. 
Clasificación:
3.0

never got an email receipt

Darren F. 
Clasificación:
5.0

El cliente no dejó un comentario.

slawomir H. 
Clasificación:
5.0

Friendly and everything was explained well.

James C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandy A. 
Clasificación:
5.0

Great customer service, friendly staff, the truck I rented was clean and well maintained, I would highly recommend u haul.

Daniel M. 
Clasificación:
5.0

Everyone was pleasant to work with and truck was well maintained.

MATTHEW W. 
Clasificación:
5.0

El cliente no dejó un comentario.

cindy J. 
Clasificación:
4.0

8' Pickup Truck Rental. good experience with store, personnel, and vehicle. Air Fresheners in vehicle smelled fake and gave me a headache so I stuffed them in glovebox. This is my Go-to Location for U-Haul.

StephenF B. 
Clasificación:
5.0

Just keep Bree there she's awesome she runs the place wonderfully

ANTHONY KENNETH G. 
Clasificación:
4.0

El cliente no dejó un comentario.

sammi d.  |  First Impressions 
Clasificación:
5.0

Exceptional service from the 2 people working there

ZACHARY DONALD D.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

CONSUELA VICTORI S.  |  Overall Experience 
Clasificación:
5.0

Thanks Ladies for going above and beyond for assisting me, you guys rock.

maleka D.  |  Overall Experience 
Clasificación:
5.0

Everything was awesome! The U-Haul storage unit and building was very clean and always looked brand new... I will fosure be back if I ever need storage again... Just waiting for my 2 months refunds moneies to be returned that I pre-paid for. 5 Star all the way!

kerri k.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

CHRISTOPHER DALE C.  |  First Impressions 
Clasificación:
5.0

Staff is always friendly and very helpful.

Michael G.  |  Overall Experience 
Clasificación:
5.0

Staff is always friendly and very helpful with whatever I need.

Michael G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

virginia S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Katherine B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

rania m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ann B.  |  First Impressions 
Clasificación:
3.0

Too expensive

Dena L.  |  Overall Experience 
Clasificación:
5.0

The reason I'm actually coming back to this facility as I was there for five years straight as a pharmaceutical rep storing my samples there is because of the wonderful and outstanding customer service. The manager there is amazing. They go above and beyond they treat their customers with the utmost professionalism and so helpful. They're great to talk to you it's just a wonderful experience all around. Great location great facility but even better just terrific people!

ADENA H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sierra J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

angela D.  |  First Impressions 
Clasificación:
4.0

Only thing was looking for your truck.I feel that the truck should be brought to you ready to go...

CONSUELA VICTORI S.  |  First Impressions 
Clasificación:
5.0

Staff was very helpful an considerate

Jamie M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

pecola t.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachelle B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Janelle B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary Jo C.  |  Overall Experience 
Clasificación:
5.0

People there were nice. In and out in no time and were super helpful when needed

Emily C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lukas H.  |  Online Move In 
Clasificación:
5.0

Extraordinario servicio al cliente

charlnita m.  |  First Impressions 
Clasificación:
5.0

Very nice place to store my stuff and the least expensive I could find

Roswell M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Teki J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

JAIDAH B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

D'ANN B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

KAELA NIKOLE R.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Keyanna S.  |  Overall Experience 
Clasificación:
5.0

very helpful

CHANTON P.  |  First Impressions 
Clasificación:
5.0

If I need a storage unit again I will be back to Uhaul storage I will miss that place thank you for keeping my stuff safe with the controlled temperture unit I am very pleased with out come even after I am gone

LouAnn W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

shikaira b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ALLEYN H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Leane M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerel M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rock W.  |  First Impressions 
Clasificación:
5.0

They were really helpful when I first moved my furniture in and still really excellent in the work that they did when I moved out they treated me with respect as well as I did with them walking into the units was always clean and I thank you for letting me have The experience and storing my furniture I had that kind of climate when it’s cold outside my furniture and everything electronics would be at room temperature when it’s hot outside it will be cool in the storage that I had and it was beautiful so It was no damage done to anything thanks a lot U-Haul and your employees.

Tyronda R.  |  Overall Experience 
Clasificación:
5.0

Good that the storage building is single story. I would not rent one in a multi story; too much time to get to and from the unit.

Michael K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

latanya r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

YUMIKO HARAMI W.  |  Overall Experience 
Clasificación:
2.0

This place is beyond terrible

scott m.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

elizabeth w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Byron S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ashley i.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christie G.  |  Overall Experience 
Clasificación:
4.0

The on-line elements are fine, but when contacting U-Haul, I found the personnel minimally helpful. Since I would not be present myself at the move-in, the case didn't fit the normal conditions and one person told me "see on-line." Later, another said, "We can't do that [i.e. secure the locker for a couple of days prior to move-in]" until I demanded it. Then she spoke with the supervisor who agreed to put a "red lock" on the unit until move-in day. Problem solved. If the employee had been better trained, it wouldn't have occurred.

Kenneth S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael G.  |  First Impressions 
Clasificación:
5.0

Easy, clean, great staff, convenient location and good rental rates

Demetra L.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

brentt B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Yolanda H.  |  First Impressions 
Clasificación:
5.0

I've been with U-Haul since 2017, during my move in experience , I had a dispute with the manger. But GOD worked it out. I love the convenience of the store hours and having access to my RV. I would definitely recommend U-Haul to family & friend's, thank you for your service. TWO THUMBS UP. BELINDA .

belinda b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Racquel C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Arc m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

sharon s.  |  Overall Experience 
Clasificación:
5.0

Love this uhaul. Its always clean and the people are always friendly and help in anyway possible. Ive got two storage units there and any time i need a truck i go through this uhaul facility as well.

YUMIKO HARAMI W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

kimeca s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jeff s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

barbara s.  |  Overall Experience 
Clasificación:
5.0

Very nice place that did a great job truck was a good running truck

jeff s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shantae D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Erek B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Monteria A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

graziella l.  |  Overall Experience 
Clasificación:
1.0

When I reserved my unit online it said the unit was for a 1-2 bedroom home up to 1200 soft. I even called and talked to a young lady in the office that confirmed the details of the unit. The actual unit size was the size of a closet. I requested for the manager to call me and I never received a call. I screenshot the false advertisement for proof. It made the moving process 1000 times More difficult. I don't recommend reserving anything online, or calling to confirm details. You need to just go in and see the unit.

Leah R.  |  Online Move In 
Clasificación:
2.0

I had extreme difficulties getting in touch with customer service to get assistance with issue after issue. It's hard to call directly into this location. The first issue was my uncleaned storage unit on move in day. I had to ask for a broom and clean it myself. I also had to ask for a new animal bate box because the one in my unit was apparently not replaced due to all of the cob webs and hugh white spiders that ran from it when I tapped it with the broom. Second issue, I would recommend Uhaul not sponsoring 'Moving Helpers' on your website. I paid over $300 hiring moving helpers for my storage move who never showed up. I then hired a second moving company from Uhaul's website and again, no show. I traveled from Florida to make this move happen in order to get my things loaded in the uboxes from the storage unit and spent over $1200 for this 1 day move and these moving helpers didn't even have curteousy to call to decline or reject the job through Uhaul's portal to give me an opportunity to look for help elsewhere. Needless to say, I went back to Florida without my things. Which leads me to my last issue. On the day of my arrival at Uhaul for my move out of the storage unit and into 3 unboxes for my out-of-state move, 2 out of my uboxes had no furniture covers that were to come with the uboxes. The third ubox had damaged hardware on the box that made it impossible for me to put a lock on it due to the hardware being bent and hanging on by 1 screw. It was a terrible experience! Had my moving help shown up, I couldn't have completed my move because I didn't have access to a third ubox that I paid for due to the broken hardware. This entire experience was a big negative for me. I don't think I'd recommend this location due to the poor attention paid to the ubox when delivering it and the nastiness of the storage unit that had all of those nasty white spiders and old bait animal box, but the unit was tagged saying something along the lines of cleaned and ready for customer. However, I must say that the employees who work here were extremely helpful and respectful, at least the ones I had direct contact and I know some of these issues were beyond their control, such as the third party moving helpers. My suggestion to new customers is don't use the third party helpers on Uhaul's website because if something goes wrong, Uhaul will be quick to dismiss your concerns and complaints telling you that they have nothing to do with the moving helpers and to contact them. Lastly, I did try to contact Uhaul to resolve this issue before leaving feedback. My issues were not resolved to my satisfaction mainly because I couldn't get customer service for both Uhaul and Movinghelp.com on the line after spending hours and hours on separate days trying to get help regarding my many issues.

Sherita F.  |  Overall Experience 
Clasificación:
3.0

Each time promised a free months rent when we got a storage unit and every time I got charged for it and was almost late on the payment. It seems like a scam to get you to pay more for the late fee. There's really only one nice person in the office and the others come across rude.

Gabrielle M.  |  Overall Experience 
Clasificación:
4.0

First let me say that, in this survey that I'm completing, Uhaul has my move in date WRONG. I hope I'm not being billed for the 5th when I moved in on the 8th. Lastly, my customer service experience with all of the employees working at the Clinton Township location and even the employees at your Roseville location were very knowledgeable and so helpful. The staff at Clinton Township made sure I understood the services being offered and were very patient when I had questions. The only reason for a 4-star and not a 5-star is because on move in day, my storage unit was tagged as available for move in (as if it were throughly cleaned and ready to go). My storage unit was NOT cleaned. It was evident when all of the white spiders ran from the pest control bate box that showed evidence that it was very old, covered in dust & spider webs and the unit itself was dusty and has spider webs. I had to call to the front office for someone to bring me a broom. Beth was prompt in coming over to assist. I opted to clean/sweep myself and Beth drove back to the office to get me a freshly made insect/pest box. She apologized for my unit not being properly cleaned and I was thankful for that. Other than these couple of issues, my overall experience I'd say is an A+

Sherita F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

prosperiti r.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

daniel s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra W.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Candice G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

daniel s.  |  First Impressions 
Clasificación:
5.0

I love this storage unit. I have been a pharmaceutical rep for over 17 years and this is the best storage facility I have ever had. Breannda is the best. She's super helpful and runs a great office! The staff is always so nice and helps me whenever I needed it! I would HIGHLY recommend this storage facility to everyone!!!!!

ADENA H.  |  Overall Experience 
Clasificación:
5.0

Very positive experience, friendly and professional staff.

Nicholas S.  |  Overall Experience 
Clasificación:
5.0

The girl was very friendly and helpful. The price was very competitive. I would recommend U-haul to a friend.

Martin D.  |  First Impressions 
Clasificación:
4.0

I think after 2.5 years of renting that they should prorate a 1/2 month when getting out. I tried calling earlier to stop storage as we sold our RV and told to come in person. No signing. Just returning gate key. Thank you. SDJK

STEVEN k.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa T.  |  Online Move In 
Clasificación:
5.0

Great experience so far First time renting a storage unit

rich e.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joyce S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

nicole d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin R.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Stacey E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

kathleen p.  |  Overall Experience 
Clasificación:
5.0

Staff is great. Very helpful.

Ronald S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ADENA H.  |  First Impressions 
Clasificación:
5.0

very satisfied

Frederick J.  |  Overall Experience 
Clasificación:
5.0

Very good facility.

Ambey Lal P.  |  Overall Experience 
Clasificación:
1.0

They quote you price for storage. Then they tell you you have to get your own lock. You buy theirs for 3x the price. You lose key,& are charged 50$ to remove lock, for 10 min work. Worst business ever

Linda F.  |  Overall Experience 
Clasificación:
5.0

Employees are friendly and willing to help. My unit was facing the weather and my lock rusted and I couldn't open it. I went to the office and they lent me some lubricant oil. Great place and people.

Jacquie M.  |  Overall Experience 
Clasificación:
5.0

I love the manager and staff here. I got to know them over the years being a pharmaceutical rep for storage and they're always helpful and anytime I needed them they always responded quickly.

ADENA H.  |  Overall Experience 
Clasificación:
4.0

Gracias

elizabeth w.  |  First Impressions 
Clasificación:
4.0

No problems

Kathryn D.  |  Overall Experience 
Clasificación:
4.0

My only complaint would be not having access to the sliding doors after hours. Made it very difficult to move things into the climate controlled unit. Otherwise, great staff & very clean facility.

Julie C.  |  Overall Experience 
Clasificación:
5.0

Clean place keep up the good work friendly staff

BILL M.  |  First Impressions 
Clasificación:
4.0

Liked the storage area however did not care for some of the staff. Also I have rented trailers several times in the past year and rented a storage unit.

Virginia M.  |  Overall Experience 
Clasificación:
5.0

Good customer service.

Rosa J.  |  Overall Experience 
Clasificación:
5.0

The staff was like a well-oiled machine Relentless and just wonderful attitude thank you and I appreciate good service

Eldred B.  |  First Impressions 
Clasificación:
5.0

Excellent customer service

kelly b.  |  First Impressions 
Clasificación:
1.0

this staff lied to me and didn't cancel my account and then took more payments. I am still trying to get my money back! Impossible to get a hold of anyone except the operator in never-land!

MARY H.  |  Overall Experience 
Clasificación:
4.0

Very clean and safe. I just wish the storage space had less height and more depth and width.

Robert P.  |  First Impressions 
Clasificación:
5.0

Very nice and courteous

Rosa J.  |  First Impressions 
Clasificación:
5.0

Only complaint is this form

William H.  |  Overall Experience 
Clasificación:
5.0

They were very nice, very helpful, and answered all my questions

Amber J.  |  First Impressions 
Clasificación:
1.0

Unfriendly Poor customer service. Overall experience was horrible. Things stolen from my storage units

STEPHEN M.  |  Overall Experience 
Clasificación: