El cliente no dejó un comentario.
Lesie HCustomer Reviews for U-Haul Moving & Storage of Clarksburg
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Always a pleasure at this location!
JAMESON HHad everything ready storage bin etc looking forward to my move
Joseph OI have used this location many times and always find friendly employees, clean restrooms and good equipment
TIMOTHY HNothing. The person who helped me deserves a raise. She was a great help.
LEROY BThey do an outstanding job
JEFFERY ASam was great helping me check my box contents and select a storage unit. She's an outstanding employee! She was busy but took the time to assist me and I appreciate her professionalism. Mike Frame
Michael FExcellent experience.
Ken HExcellent staff!
DOUGLAS SClean the windows on the trucks. Maintain the trucks. The gasket around the drivers door leaks so bad it sounds and felt like the window was down.
SCOTT DThey were friendly and kind. But when I did get into the cargo van noticed that tires needed air.
ELISA CTotal experience was just the best. Thank you to everyone involved.
CLEMMER DMake sure that the customer can understand that they will not get a refund for extra mileage they buy
jason rWaited over 20 minutes to be waited on..had to go outside to find the girl.
LOGAN LThe rental equipment was exactly what I needed on short notice and was affordable and in good condition.
HEIDI DJust to move 23min away it cost me $116 then they wanted to charge a extra $44 for miles then it was $30 to fill the gas back up when it says 19.98 on the truck for the local move
Alexis HEverything went better than expected. Great sevice!
Jeffery AMy storage is located close to a door which makes it very convenient to load and unload my boxes etc.
HAROLD C | First ImpressionsFriendly, knowledgeable, efficient, and HONEST! Had to make some changes to my hitch install in order to protect my warranty (Thank you!) and they could have charged me a lot more but didn't! That is almost impossible to find these days in the service industry and more so in auto upgrades/repairs because the consumer is usually un-knowledgeable regarding such things. I was headed out of town going one way back home and was probably not going to be a regular customer and they still treated me fairly. Uhaul dealers have always treated me well and this dealership especially!
WARREN LLuv you guys!' I was in a situation and you helped me with a rental on short notice
VALORI PSecond day of rental I called West Virginia State Police for assistance. General Manager Samantha is a male 'Don' he and his men hunted for me overnight with 7 police departments. Next morning, today - banned from property, UHaul confiscated stole all property. Said I trespassed on property, day 2. I was not allowed to get a winter coat from the unit. I am stranded in West Virginia - Uhaul and 7 police department hunt for me. I do not live here, I simply dropped off property at UHaul to board a Greyhound for San Jose California for an extended 6 month trip. Word is UHaul is the leader of a secret organization named Ohm, he has 200 men in his group - a sickening cannibalism group, killed one million people in the area.
Dora S | First ImpressionsServicio al cliente de excelencia. In and out rather quickly.
LEONCIO LYet another great experience with this location. The staff is top notch, friendly, and caring. I recommend everyone needing storage or hauling and moving to use this location and company.
SCOTT CWas charged 50 dollars for a cleaning fee when the truck was dirty when I picked it up, I will never be back and will never ever use this branch again, was also charged for a dolly last time and never received it. I have spent a lot of money and will use the other uhual service in town, over 50 bucks you have lost a customer who uses the services on a daily basis
William MReally good place. Clean and great customer service.
MICHAEL ASamantha explained all terms and was helpful in navigating me about my choices
hobert w | Overall ExperienceInstall back up cameras on your trucks!
JULIA YThey are great people to work with appreciate the employees
DEBRA KDuplicate my experience!! This is your A Team…….. 🥇
TIMOTHY LGreat!
Stephen B | Overall ExperienceIssues began when trying to schedule an appointment. That should have been the red flag to get my hitch installed somewhere else. I decided to trust this location to install my hitch and that was my mistake I suppose. Never will I do any service at UHaul again after this experience. My 9 month old battery that I had no issues with is all of sudden shot after they touch my new vehicle. They claim they had to jump my car to work on it but I was never notified of this issue? Complete incompetence all the way around. Very dissatisfied!! Guess I'll go buy me a new battery UHaul should be paying for.
Amanda KExcellent experience! The Mgr. and her staff know how to give the customer a quick, flawless and gold standard visit! Please acknowledge the entire team at this store for doing the very best……… Tim
TIMOTHY LFast, efficient, friendly and inexpensive. What more could you ask for.
MICHAEL BA spray of Lysol in the cab of the truck before pickup would be nice or even a vent deodorizer could be used.
STEPHEN LOverall good experience. Samantha and Rich went out of their to accommodate me. Overall staffing seemed light.
WILLIAM JNada
REBECCA BThe crew at Anmoore are friendly, professional and a pleasure to deal with.
SCOTT WI agreed to transport a trailer to my location in a different state. The trailer was improperly hitched and came off of the hitch ball, was hanging on by the chains, and the trailer was swinging out into incoming traffic in the other lane. This is while my sister was following me in my personal vehicle and there was a coal truck behind her. I had to get pulled over, access if there was any damage, pick the trailer up by myself with a bad back and walk it forward and reattach it, secure it, etc. I called the location but was sent to a call center maybe. The lady listened and was apologizing and saying she was contacting the location by message because they weren't answering the phone. I have yet to hear back from anyone. I'm thinking a different moving truck company in the future is the plan moving forward.
EMMY LTiffany and Destiny and heard her father was very very helpful and they was very professional and what they did. I recommend this place at any time to anybody thank you for having people have the caliper.
ANTHONY PStaff at facility could not be better. Shawn was great. Not given Excellent due yo difficulty in reaching someone in local location by phone and VERY POOR service / experience with call center.
SPENCE PThere was broken mirror glass on the inside of the cab and dried spilled substances all over the middle cup holder area. The staff was rude when I checked in.
Tawnie KGreat customer service!
RAMON LWonderful 👍👍👍👍👍
CHARLES RHave more check out people. I dropped off the 10' box truck last night. The line was backed up because no one was there to help. I waited in the line for well over a hour. I left the truck in a parking spot. I still haven't heard from them about how much I owe for milage. Poor service. I recommend going to a private renter and, stay away from U haul.
GALETTA BOverall a good experience with the only complaint being that the backside of the loop to drive into my unit was blocked by moving trailers for the last few weeks making it difficult to get trailer into unit.
Sean C | Overall ExperienceService was excellent. No improvement needed
KENNETH LThe location was a bit out of the way, but worked well.
CLINTON CThe cab could’ve been cleaner, but the truck ran well and I had no problems.
James MUHaul overcharged me on mileage well over 100 miles. I am waiting to hear back from the location manager as to what they are going to do about this.
JOHN BVery nice staff .
BRITTANY PNot a location comment, but PLEASE give me an option to pick how many days I can do for a one-way rental. The automatic two days (Richmond VA to Bridgeport WV is impossible to complete. Getting an extension is tedious and uncertain depending on subsequent reservations for the truck.
EUGENE RGreat service!
MICHAEL SCheck tire pressure before renting mine had a flat
MICHAEL FStaff was great. Very helpful. Keep up the great work. Everyone seems to go above and beyond to get you in and out. Example had to change ball sizes on my hitch. Went to garage and in 2 min done. Gracias
JOHN LEverything is good thank you
ALFREDO AI have no complaints. Nothing to change.
WILLIAM WStaff was incredible, the lady that helped me was really nice and informative. Highly recommend
TIMOTHY R | First ImpressionsNothing, staff was very professional.
Jack DDiscount for early returns.
Jeffrey FMice damaged almost all of the clothes and many of our blankets and bedding. I knew the storage wasn't climate controlled…but didn't know mice were an issue…after a year or so in storage, we noticed some droppings around the entry so upon inspecting further, the wife and I trashed many thousands of dollars of partially eaten and/or covered in mice excrement belongings. The wife asked a female worker if we could use the dumpster that was on site, and was given the Ok. The next day got a call that I was being charged a hundred dollars and I would pay or get locked out of my storage…that we just paid for the following month. I returned to the facility and explained the situation to an older female employee and was told that the other person didn't work the day before, that she would never tell us we could use the dumpster, basically that I and my wife were liars…I removed all my belongings the following day and to a non UHaul storage. I will not be returning nor recommending anyone to the Anmoore WV UHaul store.
Carl M | Overall ExperienceOnly problem I had was when I returned the truck after hours . Using the scan ~ it couldn't find me by phone number or email ..
DEBORAH R | First ImpressionsPrices have gotten way to high, quit increase them. You can go down the road to get the dmae thing for 50$ less.
Shane H | Overall ExperienceThank you for everything. I will definitely recommend you . Service was above average. I will definitely come back Mike is very appreciative as well.
KIMBERLY H | Overall ExperienceHad problems with the app had to make several calls and reconnect with the workers to make sure my needs was met Customer service was very helpful and understanding
Gracie B | First ImpressionsAfter years of patronage I call to find out the status, they say the month was paid, but there was a storm and they opened my unit and threw out my 19th century antiques. No permission at all! After several months of trying to get through I get a call. Long story short when I go to purchase back my stuff, it's all gone! The unit was full. The staff even took a picture to show me previously. All I see in it is a snowblower, a sander, odds and ends. A bunch of thieves. Pure and simple. Never again.
JAMES L | Overall ExperienceAll my expensive furniture that I owned my big TV my dressers my kids dressers my entertainment center my computer stand , my stereo system and speakers that was a 1000 dollar set alone got ruined my couch and so much more but they were worried about the few months that the weather was bad and they never replied to my message and and most of my stuff that got got flooded in that place and they didn't care about the value of what was lost in flood because they didn't have flood insurance they only cared about the money for the storage for what I had left in there of my kids and sadly I was told I could get it out in 72 hrs but then was told different after they waited longer to get back to me, I called and left message and even got a number to text because I never got an answer when I called then when she calls my sister she's just worried about money not the message I left and I called the number to speak with a manager and he gave me a number to text and let her know I wanted to get my stuff I had left, out in 72 hrs and she never replied back for over a month or two and it was just to sent email said the bill was now over 800 and told my sister she never heard from me and I know better because I left message and text to
holly F | Overall ExperienceMy unit had mice get into it and chewed the bottom out of my grandmother's china hutch and made a nest in the drawers and left droppings all over it and my plastic totes. Other than that staff was very good to deal with and I let the girl know about the mice and all I got was a oh lovely so it is what it is. Have to find someone to repair the hutch. Gracias
NATHANAEL C | Overall ExperienceWould absolutely never ever use the storage place again. My unit was flooded and they through away 75 percent of my possessions without my Vincent or me seeing it first. Not only that the insurance they provide to you doesn't cover flooding so the thousand and thousands of dollars they through away can't be replaced.
Sarah C | Overall ExperienceVery nice staff
ELIO C | First ImpressionsI've had a great experience so far. Friendly staff members and easy access to my storage unit, using my access code. I also like the availability of the carts.
Luvenia S | Online Move InVery friendly and accommodating staff!!
LEWIS D | Overall ExperienceAfter FOUR terrible experiences at the Washington Blvd Pittsburgh thanks to Michael Nardozi I was determined never to do business with uhaul again. He was rude and condescending each time to us and other customers, but when I got to the Anmoore WV location Sam and Sheena were friendly, welcoming, and incredibly helpful! It's clear they take great pride in the conditions of the facility, the service they provide, and they really went out of their way to make sure my needs were met. Sam and Sheena are amazing at representing your brand and thanks to the experience I had with them I am moving out of another storage facility and taking on two more units in their location. They should both absolutely be commended and recognized for how they care for your customers!!
RODNEY C | First ImpressionsOrdered a 10x10x9 unit and it wasn't available. After driving 7 hours this was so messed up. Was given 2 smaller units that barely fit ny things and I had to throw away belongings. Extremely unprofessional m
LAUREN F | First ImpressionsThe Uhaul employees were excellent and went above and beyond to help me with my situation.
LEWIS D | First ImpressionsStaff was very helpful and kind during the process. Would definitely come back for any future needs!
Devin F | First ImpressionsI had the pleasure of dealing with Samantha and her team a few times. Always professional always friendly. While I hope to not have to use a U-Haul ever again I know with out a doubt working with Samantha and her team would be a breeze.
Jeff J | First ImpressionsStaff was always accessible and very helpful.
David S | Overall ExperienceStaff was extremely helpful and friendly.
Rickey G | Overall ExperienceN/C
Kaden P | Overall ExperienceVery friendly
kevin h | First ImpressionsGreat help from on site representative Jadin Cross (?) I believe his name was. Really great staff and a great experience for me!
Christopher M | Online Move InMy unit didn't have any lights inside. Although light came in from the hallway I have vision difficulties and it was too dark for my experience. I went there one day to get some items from my unit and the door to that section wasn't working so I couldn't get to my unit. I understand it was an electrical problem the staff had no control over but possibly another entrance would be necessary if something happens again. The staff I dealt with were great and very friendly.
Michael B | Overall Experiencei was supposed to have 5 free storage units over 2 years. but they charged me for the second unit. i called customer service and they agreed with me but the manager would not agree and they charged me for it. Customer service said they would reimburse me but when i called they said they could not do that
RON L | Overall ExperienceEasy to use, my things were stored for about a year and no damage. Always very clean and free of dampness. Staff always answered my questions and helped me. Would use again for another move
Bianca R | Overall ExperienceI don't rate it higher because I was initially put into a unit that management later told me I had to move out of. The storage facility was not close to me at that point. So I had to drive 3.5 hours one way to fix their problems and move my gear from one unit to another. It took 10 hours of my time and a hundred bucks in gas to fix their mistakes.
Thomas U | Overall ExperienceAll my stuff was mildewed and molded. In a climate controlled unit, was only there about 4 months. All my furniture was brand new only like a year old n had to rent an industrial Upholstery cleaner just to clean my furniture. And had to buy new beds because they were so bad.
Tori F | Overall ExperienceI know I have appt for tomorrow. I really need to talk with you guys. 5408715559
deborah c | Overall ExperienceThe customer service here is amazing 👏 well done ladies and gentlemen
Phillip S | Overall ExperienceThey forgot to tell me that I was to get a lock for my unit and I couldn't move anything the first night I had it and I only have til 5pm to get everything out n to the storage unit but my car is not running right and I had someone who was going to get me moved out that night and now I can't get them to because they work. So now I may loose everything I have
Hollie F | First ImpressionsThe service rep was extremely helpful and very courteous.
John G | Overall ExperienceI was charged extra for not having a certain lock on my unit. I bought a lock the first month bit it didn't fit the unit and they said it would. That is why I said I had a bad experience. 20 extra over a lock that I bought that didn't fit.
Bradley W | Overall ExperienceJerry's and Jeffrey were very helpful. The bathroom could have been cleaner but it was a nice experience
Christy O | First ImpressionsEverything was easy to do and understand. Staff always helped me promptly. My items were the same as I left them 2 years ago, not even spiders got in.
Jacob F | Overall ExperienceThey worked with us in relation to our moving situation. Their manager and staff was very professional . Gracias
olivia s | Overall ExperienceI would definitely recommend!!!
Clanae D | Overall ExperienceI feel I overpaid significantly for the space I rented. I feel I could have gone other places for a better price in this area. The staff at this location were very helpful and this is no reflection on them or their abilities. Overall. I remain unimpressed by the Uhaul brand.
Carol O | Overall ExperienceGenial
James S | Overall ExperienceKyle Lanham and the rest of the staff were very friendly and helpful with our move from Colorado. Could not have asked for a better experience.
michael e | Overall ExperienceI was very pleased with the thoughtful attention I was given to all of my needs. A big thank you to your staff, they were great.. I would not hesitate to recommend them to all of my friends.
deborah a | Overall ExperienceThis was first time using a storage rental. They where very willing to help me. I couldn't of met nicer people. They even brought a cart out so I could load everything on it so I wouldn't have to make so any trips. He told me about how I can use their carts anytime. Something I didnt know and was VERY excited to know this....
Shari W | First ImpressionsWe had a wonderful e presence at uHaul. We rented our storage unit for 4 years and felt our experience the entire time was exceptional. We simply had an opportunity to downsize a bit more, which no longer required the use of a leased unit. Thank you for a great experience.
KIRK C | Overall ExperienceThe only thing is my storage was due on the 15th of march and i moved out on the 3rd and was not offered a refund for the 2 weeks i had left that i paid for
Karen G | Overall ExperienceI loved my experience with this store! I first went there to get boxes for my upcoming move. From my first trip there they were friendly, helpful, and kind. There was not enough they could do.
cheryl c | Overall ExperienceConvenient, easy access, great service.
robert f | Overall ExperienceThe computer system sucks. I signed up for autopay and it did not happen, I wound up paying late fees... Mice got into two of my boxes...
max p | Overall ExperienceTruck was bigger then what I needed....but customer service was great
nowland a | First ImpressionsGreat, helpful staff!
Cara T | Overall ExperienceGreat facility. Friendly staff. Would use again.
Robert P | Overall ExperienceAll my needs were met as I was first in line however there was only one employee onsite so others who showed up after me were required to wait. Personally, my experience was good and will be back.
eric k | First ImpressionsThe person who signed us up was new and inexperienced which was not the problem. The problem was that the manager refused to help him and played on his phone the entire time ignoring clerks questions
joe a | First ImpressionsNo comment
Deborah S | Overall ExperienceGreat employees and great service.Will use there service and products again.
Dorn M | Overall ExperienceI made a reservation and when I got there I was told there wasn't a climate controlled unit available, even though I had the confirmation email. He did find me one but you need a better process.
MICHELLE R | First ImpressionsKnowable employees and great service
Dorn M | First ImpressionsThe guys in the office were very friendly and willing to help when I lost my key. I'd store my extra stuff there again if necessary.
LAURIE W | Overall ExperienceI've tried calling numerous times to find out the status of my belongings and got a call today. I called back and was told my info would get passed along and never was contacted back
Richard p | First ImpressionsWe were very happy with the service. Easy access and clean environment. We had an upper unit and the stairs made it a bit difficult. However, we did have an option when we chose our unit. Pleased.
mike f | Overall ExperienceNo complaints!
LYNN E | Overall ExperienceWe were very pleased with our time renting storage from this U-haul facility. The staff is always friendly and helpful. We will definitely reccomend them and if we ever need storage again they are it
Mary K | Overall ExperienceNow knowing that Uhaul will not prorate reimbursable of an early move out has me question what the actual customer relationship this giant company has, and how it can prey on the average storage user.
Geoffrey F | Overall ExperienceMy favorite Uhaul place! Employees are awesome... Friendly and always willing to help in any way they can. Being in the military, they even coded my unit so I didn't have to worry about it. ¡Gracias!
Melissa B | Overall ExperienceKenny and John were both GREAT to work with! They are very knowledgable, respectful and friendly! I would highly recommend this UHaul location!
Gigi V | Overall Experience👍
Anthony D | Overall ExperienceI experienced some of the friendliest people representing uhaul at the mobile hwy. Pensacola FL location and the Clarksville wv. A customer couldn't ask for better service.
BRIGGETE C | ReservationPaid the extra money to rent a climate controlled room as I have done the last three years so I didn't have to worry about mold and this year when we picked our stuff up it was all COVERED in mold..
Karin D | Overall ExperienceWe are extremely please with your services. ¡Gracias!
Mary K | ReservationGreat facility overall. Staff was great!
Sara M | Overall ExperienceThey over charged my by a day that’s bad business if you ask me
rhonda g | ReservationMy reservation was canceled without my knowledge and when I arrived I was given the option of a unit WITH NO ROOF or a unit half the size of the one I originally reserved.
Hilary A | ReservationThe unit reserved for me by was not available. However, the gentleman at the Clarksburg location was great! I had to choose a more expensive unit ($30 more) but due to the free month, I took it.
Yann N | Reservation